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Service Payment Management (CSS01US03)

Total test cases - 20

Total Acceptance criteria- 20

Total Coverage -100%


Test Scenario Analysis

A. Functional Test Scenarios

Core Functionality

  • Service Bills Dashboard Display
  • Service Bills List Management
  • Service Detail Information Display
  • Payment Processing (Individual & Bulk)
  • Status Management and Updates
  • Financial Calculations

Business Rules Testing

  • Payment status validation (Paid/Unpaid)
  • Outstanding amount calculations
  • Real-time status updates
  • Payment method restrictions (online only by default)
  • Service charge display in ONB currency format

User Journeys

  • Complete payment workflow for single service
  • Multiple service payment scenarios
  • Service detail viewing and verification
  • Payment failure and cancellation handling

Integration Points

  • Payment gateway integration
  • Real-time status update system
  • Receipt generation system
  • Service completion data validation

B. Non-Functional Test Scenarios

Performance

  • Dashboard load times (< 3 seconds)
  • Payment processing response times (< 500ms)
  • Concurrent user payment handling
  • Large service list rendering performance

Security

  • Payment gateway security (256-bit SSL encryption)
  • Session management during payment
  • Unauthorized payment attempt prevention
  • PCI compliance validation

Usability

  • Intuitive navigation flow
  • Clear payment status indicators
  • Error message clarity
  • Mobile responsiveness

Compatibility

  • Cross-browser payment processing
  • Multiple device payment flows
  • Different screen resolution support

C. Edge Case & Error Scenarios

Boundary Conditions

  • Maximum service list size handling
  • Minimum/maximum payment amounts
  • Concurrent payment attempts
  • Session timeout during payment

Invalid Inputs & Error Handling

  • Payment gateway failures
  • Network connectivity issues
  • Cancelled payment processing
  • Duplicate payment prevention


Test Case 1: Summary Dashboard Display

Acceptance Criteria 1: The system must display a summary dashboard showing total services, pending payments, and outstanding amounts

Test Case Metadata

• Test Case ID: CSS01US03_TC_001
• Title: Verify summary dashboard displays total services, pending payments, and outstanding amounts
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Smoke
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Billing, Dashboard, Api, Database, MOD-ServicePayment, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-Point, SummaryDisplay, Happy path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 3 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 5%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Module-Coverage, Revenue-Tracking
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
• Dependencies: Service Bills API, Customer Data Service, Payment Status Service, Summary Calculation Service
• Performance_Baseline: < 3 seconds dashboard load
• Data_Requirements: Customer with multiple completed services (paid and unpaid)

Prerequisites

• Setup_Requirements: Service Bills dashboard functionality enabled
• User_Roles_Permissions: Residential Consumer access
• Test_Data: Customer: John Smith (ACC-10058624), Total Services: 4, Paid Services: 2 ($225.00), Unpaid Services: 2 ($214.50), Expected Outstanding: $214.50
• Prior_Test_Cases: User authentication and portal access validation

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Login to consumer self-service portal

Successful login to main dashboard

Username: john.smith@example.com, Password: Test123!

Portal access validation

2

Navigate to "Service Bills" section

Service Bills page loads within 3 seconds

Click Service Bills menu item

Performance baseline check

3

Verify Total Services summary card

Card displays "Total Services: 4"

Expected count: 4 services total

Total count accuracy

4

Verify Pending Payments summary card

Card displays "Pending Payments: 2"

Expected count: 2 unpaid services

Pending count validation

5

Verify Outstanding Amount summary card

Card displays "Outstanding Amount: $214.50"

Expected amount: $214.50

Financial calculation accuracy

6

Verify currency format consistency

All amounts display with $ symbol and 2 decimal places

Format: $XXX.XX throughout

ONB currency standard

7

Verify real-time data accuracy

Summary reflects current service and payment status

Data matches actual service records

Data synchronization

Verification Points

• Primary_Verification: Summary dashboard accurately displays total services (4), pending payments (2), and outstanding amounts ($214.50)
• Secondary_Verifications: Currency formatting compliance, page load performance within baseline, real-time data accuracy
• Negative_Verification: No calculation errors, no missing summary cards, no performance degradation



Test Case 2: Chronological Service Bills List

Acceptance Criteria 2: The system must list all service bills in chronological order with clear status indicators

Test Case Metadata

• Test Case ID: CSS01US03_TC_002
• Title: Verify service bills list displays in chronological order with clear status indicators
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Billing, ServiceList, Api, Database, MOD-ServicePayment, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-Point, ChronologicalDisplay, Happy path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 4 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 10%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Module-Coverage, Data-Accuracy
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: High

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
• Dependencies: Service Management API, Status Service, Sorting Algorithm, UI Rendering Service
• Performance_Baseline: < 2 seconds list rendering
• Data_Requirements: Multiple services with different completion dates and statuses

Prerequisites

• Setup_Requirements: Service Bills list functionality enabled
• User_Roles_Permissions: Residential Consumer access
• Test_Data: Service 1: SR-2024-001 (2024-03-16, Unpaid), Service 2: SR-2024-002 (2024-03-12, Unpaid), Service 3: SR-2024-003 (2024-02-28, Paid), Service 4: SR-2024-004 (2024-02-15, Paid)
• Prior_Test_Cases: CSS01US03_TC_001

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Access Service Bills list from dashboard

Service Bills list page loads successfully

Continue from TC_001 completion

List page access

2

Verify chronological ordering

Services listed by completion date (newest first)

Order: SR-2024-001, SR-2024-002, SR-2024-003, SR-2024-004

Date-based sorting validation

3

Verify status indicator visibility

Each service displays clear status indicator

Visual indicators present for all services

Status display check

4

Verify unpaid status indicators

Unpaid services show red/orange status indicators

SR-2024-001, SR-2024-002 show unpaid status

Unpaid visual identification

5

Verify paid status indicators

Paid services show green status indicators

SR-2024-003, SR-2024-004 show paid status

Paid visual identification

6

Verify status indicator consistency

Status indicators use consistent color scheme

Same colors for same statuses across all services

Visual consistency check

7

Verify list completeness

All services visible in chronological order

Complete service history displayed

Data completeness validation

Verification Points

• Primary_Verification: Service bills listed in chronological order (newest first) with clear, consistent status indicators for paid/unpaid services
• Secondary_Verifications: Visual consistency of status indicators, complete service display, proper sorting algorithm
• Negative_Verification: No missing services, no incorrect chronological order, no inconsistent status indicators



Test Case 3: Detailed Service Information Display

Acceptance Criteria 3: The system must show detailed service information

Test Case Metadata

• Test Case ID: CSS01US03_TC_003
• Title: Verify comprehensive detailed service information display
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Billing, ServiceDetails, Api, Database, MOD-ServicePayment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-High, Revenue-Impact-Medium, Integration-Point, DetailedView, Happy path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Low
• Complexity_Level: Medium
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 15%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Information-Display, User-Experience
• Trend_Tracking: No
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
• Dependencies: Service Detail API, Customer Data Service, Technician Database
• Performance_Baseline: < 2 seconds detail view loading
• Data_Requirements: Complete service record with all detail fields populated

Prerequisites

• Setup_Requirements: Service detail view functionality enabled
• User_Roles_Permissions: Residential Consumer access
• Test_Data: Service: SR-2024-001, Type: Electrical Repair, Description: "Fixed faulty wiring in kitchen outlet", Requested: 2024-03-15, Completed: 2024-03-16, Technician: John Smith, Location: 123 Main St Apt 4B, Amount: $125.00
• Prior_Test_Cases: CSS01US03_TC_002

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Click "View" button on service SR-2024-001

Service detail view opens within 2 seconds

Service: SR-2024-001

Detail navigation validation

2

Verify service type display

Service type clearly displayed

"Electrical Repair" prominently shown

Type information visibility

3

Verify service ID display

Service request number visible

"SR-2024-001" displayed

Reference tracking capability

4

Verify service description

Complete description text displayed

"Fixed faulty wiring in kitchen outlet"

Work description clarity

5

Verify requested date

Requested date shown

"2024-03-15" or localized format

Timeline information

6

Verify completed date

Completion date displayed

"2024-03-16" or localized format

Service completion tracking

7

Verify technician information

Technician name visible

"John Smith" displayed

Service accountability

8

Verify service location

Complete service address shown

"123 Main St, Apt 4B"

Location information for multi-property

9

Verify service charges

Amount clearly displayed

"$125.00" in ONB format

Financial information clarity

10

Verify information completeness

All required service details present

Complete information set displayed

Comprehensive detail validation

Verification Points

• Primary_Verification: All required service detail information displayed accurately including type, ID, description, dates, technician, location, and charges
• Secondary_Verifications: Information clarity, proper formatting, fast loading performance
• Negative_Verification: No missing information fields, no formatting errors, no performance issues



Test Case 4: Individual Service Payment Processing

Acceptance Criteria 4: The system must allow consumers to pay for individual services with "Pending Payment" status

Test Case Metadata

• Test Case ID: CSS01US03_TC_004
• Title: Verify consumers can pay for individual services with "Pending Payment" status
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Integration
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Acceptance
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Billing, Payment, Api, Database, MOD-ServicePayment, P1-Critical, Phase-Acceptance, Type-Integration, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-External-Dependency, PaymentProcessing, Happy path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Billing
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: High
• Complexity_Level: High
• Expected_Execution_Time: 8 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 20%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Revenue-Impact, Payment-Success
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Payment Gateway Service, Service Status API, Transaction Processing Service
• Performance_Baseline: < 500ms payment processing
• Data_Requirements: Unpaid service ready for payment processing

Prerequisites

• Setup_Requirements: Payment gateway configured, test payment methods available
• User_Roles_Permissions: Residential Consumer access with payment permissions
• Test_Data: Service: SR-2024-001, Electrical Repair, $125.00, Status: Pending Payment, Test Payment: Credit Card (Test Mode)
• Prior_Test_Cases: CSS01US03_TC_002

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Locate unpaid service in service list

Service SR-2024-001 visible with "Pending Payment" status

SR-2024-001: Electrical Repair, $125.00, Pending Payment

Service identification

2

Verify payment eligibility

Service shows as eligible for payment

Status: "Pending Payment" clearly indicated

Payment eligibility check

3

Access payment functionality

Payment option available for pending service

Payment mechanism accessible

Payment access validation

4

Initiate payment process

Payment workflow starts successfully

Payment process initiated for $125.00

Payment initiation

5

Enter payment information

Payment details accepted by system

Test credit card information entered

Payment data entry

6

Process payment transaction

Payment processing completes successfully

Transaction processed for $125.00

Payment execution

7

Verify payment confirmation

Payment success confirmation displayed

"Payment Successful" message shown

Payment confirmation

8

Validate service status change

Service status updated from "Pending Payment"

Status change visible immediately

Status synchronization

Verification Points

• Primary_Verification: Individual service payment processing works for services with "Pending Payment" status, completing successful transactions
• Secondary_Verifications: Payment workflow functionality, status updates, transaction processing
• Negative_Verification: No payment processing for ineligible services, no failed transactions, no status inconsistencies



Test Case 5: Pay Now Button Functionality

Acceptance Criteria 5: The system must provide a "Pay Now" button for each unpaid service

Test Case Metadata

• Test Case ID: CSS01US03_TC_005
• Title: Verify "Pay Now" button appears for each unpaid service
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: UI
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Smoke
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Billing, PayButton, Api, Database, MOD-ServicePayment, P1-Critical, Phase-Smoke, Type-UI, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-Point, ButtonFunctionality, Happy path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Billing
• Compliance_Required: No
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Low
• Expected_Execution_Time: 3 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 25%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, UI-Validation, User-Experience
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: High

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
• Dependencies: UI Rendering Service, Service Status API
• Performance_Baseline: < 1 second button rendering
• Data_Requirements: Mix of paid and unpaid services for button state testing

Prerequisites

• Setup_Requirements: Service Bills UI functionality enabled
• User_Roles_Permissions: Residential Consumer access
• Test_Data: Unpaid Services: SR-2024-001 ($125.00), SR-2024-002 ($89.50), Paid Services: SR-2024-003 ($150.00), SR-2024-004 ($75.00)
• Prior_Test_Cases: CSS01US03_TC_002

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

View unpaid service SR-2024-001

"Pay Now" button visible and enabled

SR-2024-001: $125.00, Unpaid status

Unpaid service button check

2

View unpaid service SR-2024-002

"Pay Now" button visible and enabled

SR-2024-002: $89.50, Unpaid status

Second unpaid service verification

3

View paid service SR-2024-003

No "Pay Now" button visible

SR-2024-003: $150.00, Paid status

Paid service button absence

4

View paid service SR-2024-004

No "Pay Now" button visible

SR-2024-004: $75.00, Paid status

Second paid service verification

5

Verify button styling

"Pay Now" buttons have consistent styling

Standard button appearance across services

UI consistency check

6

Test button responsiveness

Buttons respond to hover/click interactions

Interactive button behavior

User interaction validation

7

Verify button placement

Buttons positioned appropriately on service cards

Consistent placement across all unpaid services

Layout consistency

Verification Points

• Primary_Verification: "Pay Now" button appears only for unpaid services and is absent for paid services
• Secondary_Verifications: Button styling consistency, interactive behavior, proper positioning
• Negative_Verification: No "Pay Now" buttons on paid services, no non-functional buttons, no styling inconsistencies



Test Case 6: Real-time Status Updates After Payment

Acceptance Criteria 6: The system must update service status to "Paid" immediately after successful payment

Test Case Metadata

• Test Case ID: CSS01US03_TC_006
• Title: Verify service status updates to "Paid" immediately after successful payment
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Integration
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Acceptance
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Billing, StatusUpdate, Api, Database, MOD-ServicePayment, P1-Critical, Phase-Acceptance, Type-Integration, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, StatusSync, Happy path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Billing
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: High
• Complexity_Level: High
• Expected_Execution_Time: 6 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 30%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Real-Time-Processing, Data-Integrity
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Payment Gateway, Status Update Service, Real-time Sync Service, Database
• Performance_Baseline: < 200ms status update
• Data_Requirements: Unpaid service ready for payment and status update testing

Prerequisites

• Setup_Requirements: Real-time status update functionality enabled
• User_Roles_Permissions: Residential Consumer access with payment permissions
• Test_Data: Service: SR-2024-005, Test Service, $100.00, Status: Unpaid, Test Payment Method: Valid Credit Card
• Prior_Test_Cases: CSS01US03_TC_004

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Verify initial service status

Service shows "Unpaid" status before payment

SR-2024-005: Status = Unpaid

Baseline status verification

2

Complete payment process

Payment processes successfully

$100.00 payment completed

Payment execution

3

Check immediate status update

Service status changes to "Paid" within 200ms

Status updates from Unpaid to Paid

Real-time update validation

4

Verify status persistence

Status remains "Paid" after page refresh

Status persists as "Paid"

Data persistence check

5

Verify database synchronization

Backend database reflects "Paid" status

Database query shows Paid status

Backend sync validation

6

Check status across sessions

Status shows "Paid" in new browser session

New session shows Paid status

Session independence check

7

Verify status in service list

Service list reflects updated "Paid" status

List view shows Paid status

UI consistency validation

8

Confirm no status reversion

Status does not revert to "Unpaid"

Status remains stable as "Paid"

Status stability check

Verification Points

• Primary_Verification: Service status updates to "Paid" immediately (within 200ms) after successful payment completion
• Secondary_Verifications: Status persistence across sessions, database synchronization, UI consistency
• Negative_Verification: No status update delays, no status reversion, no synchronization failures



Test Case 7: Outstanding Amount Calculation

Acceptance Criteria 7: The system must calculate and display total outstanding amounts accurately

Test Case Metadata

• Test Case ID: CSS01US03_TC_007
• Title: Verify accurate calculation and display of total outstanding amounts
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Billing, Calculation, Api, Database, MOD-ServicePayment, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-Point, FinancialCalc, Happy path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 4 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 35%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Financial-Accuracy, Calculation-Validation
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Calculation Service, Service Data API, Financial Processing Service
• Performance_Baseline: < 500ms calculation processing
• Data_Requirements: Multiple services with varying amounts and payment statuses

Prerequisites

• Setup_Requirements: Financial calculation service enabled
• User_Roles_Permissions: Residential Consumer access
• Test_Data: Unpaid Service 1: $125.00, Unpaid Service 2: $89.50, Paid Service 1: $150.00, Paid Service 2: $75.00, Expected Outstanding: $214.50
• Prior_Test_Cases: CSS01US03_TC_001

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Access Service Bills dashboard

Dashboard loads with outstanding amount display

Outstanding amount visible on dashboard

Calculation display verification

2

Verify individual unpaid amounts

Unpaid services show correct individual amounts

Service 1: $125.00, Service 2: $89.50

Individual amount accuracy

3

Verify outstanding total calculation

Total outstanding = sum of unpaid services

Expected: $125.00 + $89.50 = $214.50

Mathematical accuracy validation

4

Verify paid services exclusion

Paid services not included in outstanding total

Paid services ($150.00, $75.00) excluded

Calculation logic verification

5

Test calculation after payment

Outstanding amount decreases after payment

Pay $125.00, new outstanding: $89.50

Dynamic calculation update

6

Verify zero outstanding scenario

Outstanding shows $0.00 when all services paid

All services paid = $0.00 outstanding

Zero state validation

7

Test currency format accuracy

Outstanding amount displays in correct ONB format

Format: $XXX.XX with proper decimals

Currency formatting check

8

Verify calculation performance

Outstanding amount calculates within 500ms

Calculation speed within baseline

Performance validation

Verification Points

• Primary_Verification: Outstanding amount accurately calculated as sum of all unpaid service charges, excluding paid services
• Secondary_Verifications: Currency formatting, calculation performance, dynamic updates after payments
• Negative_Verification: No calculation errors, no inclusion of paid services, no formatting issues



Test Case 8: Service Request Number Display

Acceptance Criteria 8: The system must show service request numbers for reference and tracking

Test Case Metadata

• Test Case ID: CSS01US03_TC_008
• Title: Verify service request numbers displayed for reference and tracking
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Billing, Reference, Api, Database, MOD-ServicePayment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-High, Revenue-Impact-Medium, Integration-Point, ReferenceID, Happy path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Support
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Low
• Complexity_Level: Low
• Expected_Execution_Time: 3 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 40%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Information-Display, Reference-Tracking
• Trend_Tracking: No
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080, Tablet-1024x768
• Dependencies: Service Reference API, Service Database
• Performance_Baseline: < 1 second reference display
• Data_Requirements: Services with valid service request numbers

Prerequisites

• Setup_Requirements: Service reference display functionality enabled
• User_Roles_Permissions: Residential Consumer access
• Test_Data: Services: SR-2024-001, SR-2024-002, SR-2024-003, SR-2024-004 with proper request number format
• Prior_Test_Cases: CSS01US03_TC_002

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

View service in list view

Service request number visible

SR-2024-001 displayed prominently

List view reference visibility

2

Check request number format

Number follows standard format pattern

Format: SR-YYYY-### (e.g., SR-2024-001)

Format standardization check

3

Verify number uniqueness

Each service has unique request number

All services have different numbers

Uniqueness validation

4

View service detail page

Request number displayed on detail view

SR-2024-001 visible on detail page

Detail view reference display

5

Test reference searchability

Can search services by request number

Search for "SR-2024-001" finds service

Search functionality

6

Verify reference consistency

Same number shown across all views

SR-2024-001 consistent in list and detail

Cross-view consistency

7

Check reference permanence

Request number doesn't change after payment

Number remains same after status change

Reference stability

8

Test reference as tracking tool

Number can be used for customer service

Reference number enables support tracking

Support utility validation

Verification Points

• Primary_Verification: Service request numbers displayed consistently across all views for reference and tracking purposes
• Secondary_Verifications: Format standardization, uniqueness, searchability, permanence
• Negative_Verification: No missing request numbers, no format inconsistencies, no number changes



Test Case 9: Service Location Display

Acceptance Criteria 9: The system must display service locations for multi-property consumers

Test Case Metadata

• Test Case ID: CSS01US03_TC_009
• Title: Verify service locations displayed for multi-property consumers
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Billing, Location, Api, Database, MOD-ServicePayment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-High, Revenue-Impact-Medium, Integration-Point, LocationDisplay, Happy path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Low
• Complexity_Level: Medium
• Expected_Execution_Time: 4 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 45%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Information-Display, Multi-Property-Support
• Trend_Tracking: No
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Property Management API, Address Service, Customer Property Database
• Performance_Baseline: < 2 seconds location data loading
• Data_Requirements: Customer with services at multiple property locations

Prerequisites

• Setup_Requirements: Multi-property location display functionality enabled
• User_Roles_Permissions: Residential Consumer access with multi-property account
• Test_Data: Property 1: 123 Main St Apt 4B (Service SR-2024-001), Property 2: 456 Oak Ave Unit 2C (Service SR-2024-005), Property 3: 789 Pine Rd House (Service SR-2024-006)
• Prior_Test_Cases: CSS01US03_TC_003

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

View service for Property 1

Service location clearly displayed

"123 Main St, Apt 4B" shown for SR-2024-001

Property 1 location verification

2

View service for Property 2

Different service location displayed

"456 Oak Ave, Unit 2C" shown for SR-2024-005

Property 2 location verification

3

View service for Property 3

Third property location displayed

"789 Pine Rd, House" shown for SR-2024-006

Property 3 location verification

4

Verify location format consistency

All locations use consistent address formatting

Standard format: Street, Unit/Apt designation

Format consistency check

5

Check location in list view

Locations visible in service list overview

All three addresses visible in list

List view location display

6

Check location in detail view

Full address shown in service detail

Complete address information in detail view

Detail view location display

7

Verify location accuracy

Addresses match actual service locations

Locations correspond to actual properties

Address accuracy validation

8

Test multi-property distinction

Clear distinction between different properties

Each service clearly associated with correct property

Property association clarity

Verification Points

• Primary_Verification: Service locations accurately displayed for all properties, enabling multi-property consumers to distinguish service locations
• Secondary_Verifications: Format consistency, address accuracy, clear property association
• Negative_Verification: No missing locations, no incorrect property associations, no format inconsistencies



Test Case 10: Secure Payment Processing with Receipts

Acceptance Criteria 10: The system must provide secure payment processing with confirmation receipts

Test Case Metadata

• Test Case ID: CSS01US03_TC_010
• Title: Verify secure payment processing with confirmation receipts
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Security
• Test Level: Integration
• Priority: P1-Critical
• Execution Phase: Acceptance
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Billing, Security, Api, Database, MOD-ServicePayment, P1-Critical, Phase-Acceptance, Type-Security, Platform-Web, Report-CSM, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-External-Dependency, SecurePayment, Happy path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Billing
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: High
• Complexity_Level: High
• Expected_Execution_Time: 10 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 50%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: CSM
• Report_Categories: Quality-Dashboard, Security-Compliance, Payment-Processing
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Secure Payment Gateway, SSL Certificate, Receipt Generation Service, Security Monitoring
• Performance_Baseline: < 3 seconds secure processing
• Data_Requirements: Test service ready for secure payment processing

Prerequisites

• Setup_Requirements: Secure payment processing enabled, SSL certificates installed
• User_Roles_Permissions: Residential Consumer access with payment permissions
• Test_Data: Service: SR-2024-007, Security Test Service, $75.00, Unpaid, Test Payment: Secure Credit Card
• Prior_Test_Cases: CSS01US03_TC_004

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Verify SSL connection

HTTPS protocol active with valid certificate

Browser shows secure connection indicator

SSL verification

2

Access payment interface

Secure payment form loads with encryption

Payment form with security indicators

Secure form validation

3

Enter payment information

Data encrypted during transmission

Credit card details entered securely

Encryption verification

4

Process secure payment

Payment processed through secure gateway

$75.00 payment processed securely

Secure processing validation

5

Verify 256-bit SSL encryption

Connection uses 256-bit SSL encryption

Check browser security details

Encryption standard verification

6

Confirm payment completion

Payment success with security confirmation

Secure payment completion message

Success confirmation

7

Generate payment receipt

Digital receipt generated immediately

Receipt with transaction details

Receipt generation

8

Verify receipt security

Receipt contains secure transaction ID

Unique, secure transaction identifier

Receipt security validation

9

Test receipt download

Receipt downloadable securely

PDF download with security features

Secure download validation

10

Verify audit trail

Security events logged for compliance

Payment events in security audit log

Compliance logging

Verification Points

• Primary_Verification: Payment processing completed securely with 256-bit SSL encryption and confirmation receipts generated
• Secondary_Verifications: SSL certificate validity, secure form handling, audit trail creation
• Negative_Verification: No security vulnerabilities, no unencrypted data transmission, no missing security logs



Test Case 11: Paid Service Payment Prevention

Acceptance Criteria 11: The system must prevent payment attempts on already paid services

Test Case Metadata

• Test Case ID: CSS01US03_TC_011
• Title: Verify system prevents payment attempts on already paid services
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Negative, Consumer, Billing, PaymentPrevention, Api, Database, MOD-ServicePayment, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point, DuplicatePrevention

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Billing
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: High
• Complexity_Level: Medium
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 55%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Business-Rules, Revenue-Protection
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Payment Prevention Logic, Service Status API, UI State Management
• Performance_Baseline: < 1 second prevention validation
• Data_Requirements: Services with "Paid" status for prevention testing

Prerequisites

• Setup_Requirements: Payment prevention logic enabled
• User_Roles_Permissions: Residential Consumer access
• Test_Data: Paid Service 1: SR-2024-003 ($150.00, Paid), Paid Service 2: SR-2024-004 ($75.00, Paid)
• Prior_Test_Cases: CSS01US03_TC_006

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Access paid service SR-2024-003 in service list

Service displays with "Paid" status

SR-2024-003: $150.00, Status: Paid

Paid service identification

2

Verify absence of Pay Now button

No "Pay Now" button visible for paid service

Button absent for SR-2024-003

Payment prevention UI

3

Access paid service SR-2024-004

Service shows "Paid" status without payment option

SR-2024-004: $75.00, Status: Paid

Second paid service check

4

Attempt direct payment URL access

System blocks/redirects payment attempts

URL: /payment/SR-2024-003 returns error

Security prevention validation

5

Test API payment prevention

Backend rejects payment requests for paid services

POST /api/payments/SR-2024-003 returns error

API-level prevention

6

Verify prevention error message

Clear error message for attempted payment

"Service already paid" message displayed

User feedback validation

7

Confirm no duplicate charges

No additional payments processed

Financial records show no new charges

Revenue protection validation

Verification Points

• Primary_Verification: System completely prevents payment attempts on services with "Paid" status through UI and API controls
• Secondary_Verifications: Proper UI state management, clear error messaging, financial integrity protection
• Negative_Verification: No payment buttons on paid services, no duplicate charges, no security bypasses



Test Case 12: Service Completion Date Display

Acceptance Criteria 12: The system must show completion dates for all finished services

Test Case Metadata

• Test Case ID: CSS01US03_TC_012
• Title: Verify completion dates displayed for all finished services
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Billing, CompletionDate, Api, Database, MOD-ServicePayment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-High, Revenue-Impact-Medium, Integration-Point, DateDisplay, Happy path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Low
• Complexity_Level: Low
• Expected_Execution_Time: 3 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 60%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Information-Display, Date-Tracking
• Trend_Tracking: No
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Date Display Service, Service History API
• Performance_Baseline: < 1 second date rendering
• Data_Requirements: Completed services with valid completion dates

Prerequisites

• Setup_Requirements: Date display functionality enabled
• User_Roles_Permissions: Residential Consumer access
• Test_Data: Completed Services: SR-2024-001 (Completed: 2024-03-16), SR-2024-002 (Completed: 2024-03-12), SR-2024-003 (Completed: 2024-02-28), SR-2024-004 (Completed: 2024-02-15)
• Prior_Test_Cases: CSS01US03_TC_002

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

View service SR-2024-001 in list

Completion date visible

"Completed: 2024-03-16" or localized format

Date display verification

2

View service SR-2024-002 in list

Completion date displayed

"Completed: 2024-03-12" or localized format

Second service date check

3

View service SR-2024-003 in list

Completion date shown

"Completed: 2024-02-28" or localized format

Third service date verification

4

View service SR-2024-004 in list

Completion date visible

"Completed: 2024-02-15" or localized format

Fourth service date check

5

Check date format consistency

All dates use consistent formatting

Standard format across all services

Format consistency validation

6

Verify date accuracy

Dates match actual service completion

Dates correspond to actual completion

Accuracy verification

7

Check detail view dates

Completion dates visible in service details

Same dates shown in detail views

Cross-view consistency

Verification Points

• Primary_Verification: Completion dates displayed for all finished services in consistent, accurate format
• Secondary_Verifications: Date format consistency, accuracy validation, cross-view display consistency
• Negative_Verification: No missing completion dates, no incorrect dates, no format inconsistencies



Test Case 13: Service Description Display

Acceptance Criteria 13: The system must display service descriptions to help consumers understand charges

Test Case Metadata

• Test Case ID: CSS01US03_TC_013
• Title: Verify service descriptions displayed to help consumers understand charges
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Billing, Description, Api, Database, MOD-ServicePayment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-High, Revenue-Impact-Medium, Integration-Point, DescriptionDisplay, Happy path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Low
• Complexity_Level: Low
• Expected_Execution_Time: 4 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 65%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Content-Display, User-Understanding
• Trend_Tracking: No
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Content Management API, Service Description Service
• Performance_Baseline: < 1 second description loading
• Data_Requirements: Services with detailed descriptions

Prerequisites

• Setup_Requirements: Service description display functionality enabled
• User_Roles_Permissions: Residential Consumer access
• Test_Data: Service 1: "Fixed faulty wiring in kitchen outlet", Service 2: "Unclogged bathroom drain and replaced faucet", Service 3: "Annual HVAC system maintenance and filter replacement", Service 4: "New water service connection installation"
• Prior_Test_Cases: CSS01US03_TC_002

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

View service SR-2024-001 description

Clear, descriptive text visible

"Fixed faulty wiring in kitchen outlet"

Description clarity check

2

View service SR-2024-002 description

Detailed description displayed

"Unclogged bathroom drain and replaced faucet"

Service work detail verification

3

View service SR-2024-003 description

Comprehensive description shown

"Annual HVAC system maintenance and filter replacement"

Maintenance description check

4

View service SR-2024-004 description

Installation description visible

"New water service connection installation"

Installation work description

5

Verify description completeness

All descriptions provide sufficient detail

Complete work descriptions for all services

Completeness validation

6

Check description readability

Descriptions use clear, understandable language

Consumer-friendly language used

Readability assessment

7

Verify charge justification

Descriptions help explain service charges

Descriptions justify associated costs

Cost understanding facilitation

Verification Points

• Primary_Verification: Service descriptions clearly displayed to help consumers understand what work was performed and charges applied
• Secondary_Verifications: Description completeness, readability, cost justification clarity
• Negative_Verification: No missing descriptions, no unclear or technical jargon, no insufficient detail



Test Case 14: Visual Status Distinction

Acceptance Criteria 14: The system must provide visual distinction between completed, pending, and paid statuses

Test Case Metadata

• Test Case ID: CSS01US03_TC_014
• Title: Verify visual distinction between completed, pending, and paid statuses
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: UI
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Billing, VisualDistinction, Api, Database, MOD-ServicePayment, P2-High, Phase-Regression, Type-UI, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, StatusVisualization, Happy path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 70%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, UI-Validation, Visual-Design
• Trend_Tracking: No
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080, Tablet-1024x768
• Dependencies: UI Rendering Service, Status Display Service
• Performance_Baseline: < 1 second status rendering
• Data_Requirements: Services with different status types

Prerequisites

• Setup_Requirements: Visual status distinction functionality enabled
• User_Roles_Permissions: Residential Consumer access
• Test_Data: Completed Service: SR-2024-001 (Unpaid), Pending Payment Service: SR-2024-002 (Unpaid), Paid Service: SR-2024-003 (Paid)
• Prior_Test_Cases: CSS01US03_TC_002

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

View completed unpaid service

Status shows as "Completed" with pending payment indicator

SR-2024-001: Completed but unpaid status

Completed status visualization

2

View pending payment service

Clear "Pending Payment" status with appropriate color

SR-2024-002: Pending Payment status (red/orange)

Pending payment status check

3

View paid service

"Paid" status with distinct visual indicator

SR-2024-003: Paid status (green)

Paid status visualization

4

Compare status colors

Different colors for different statuses

Red/Orange for unpaid, Green for paid

Color distinction validation

5

Verify status text clarity

Status text clearly readable and distinct

Clear status labels for each type

Text clarity assessment

6

Check status icon consistency

Consistent icons used for same statuses

Same status = same visual treatment

Icon consistency check

7

Test accessibility contrast

Status indicators meet accessibility standards

Sufficient color contrast for all users

Accessibility compliance

Verification Points

• Primary_Verification: Clear visual distinction between completed, pending payment, and paid statuses using colors, text, and icons
• Secondary_Verifications: Color consistency, text clarity, accessibility compliance
• Negative_Verification: No confusing status displays, no accessibility issues, no inconsistent visual treatment



Test Case 15: Individual Service Amount Display

Acceptance Criteria 15: The system must calculate and display individual service amounts clearly

Test Case Metadata

• Test Case ID: CSS01US03_TC_015
• Title: Verify individual service amounts calculated and displayed clearly
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Billing, ServiceAmount, Api, Database, MOD-ServicePayment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-High, Integration-Point, AmountDisplay, Happy path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Low
• Expected_Execution_Time: 3 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 75%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Financial-Display, Amount-Accuracy
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: High

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Pricing Service API, Currency Formatting Service
• Performance_Baseline: < 1 second amount display
• Data_Requirements: Services with varying amounts

Prerequisites

• Setup_Requirements: Service amount display functionality enabled
• User_Roles_Permissions: Residential Consumer access
• Test_Data: Service 1: $125.00, Service 2: $89.50, Service 3: $150.00, Service 4: $75.00
• Prior_Test_Cases: CSS01US03_TC_002

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

View service SR-2024-001 amount

Amount clearly displayed in ONB format

"$125.00" with currency symbol

Amount formatting check

2

View service SR-2024-002 amount

Amount shown with proper decimal places

"$89.50" with two decimal places

Decimal formatting validation

3

View service SR-2024-003 amount

Higher amount displayed correctly

"$150.00" properly formatted

Higher amount verification

4

View service SR-2024-004 amount

Lower amount shown clearly

"$75.00" clearly visible

Lower amount check

5

Verify currency symbol consistency

All amounts show $ symbol

$ symbol present for all services

Currency symbol validation

6

Check decimal place consistency

All amounts show exactly 2 decimal places

.00 or .50 format consistent

Decimal consistency check

7

Verify amount accuracy

Amounts match actual service charges

Displayed amounts = actual charges

Accuracy verification

Verification Points

• Primary_Verification: Individual service amounts calculated and displayed clearly in consistent ONB currency format with proper decimal places
• Secondary_Verifications: Currency formatting consistency, decimal place accuracy, amount-to-charge correspondence
• Negative_Verification: No formatting errors, no missing currency symbols, no calculation discrepancies



Test Case 16: Payment History and Receipt Access

Acceptance Criteria 16: The system must allow access to payment history and receipts

Test Case Metadata

• Test Case ID: CSS01US03_TC_016
• Title: Verify access to payment history and receipts
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Acceptance
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Billing, PaymentHistory, Api, Database, MOD-ServicePayment, P2-High, Phase-Acceptance, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Low, Business-High, Revenue-Impact-Medium, Integration-Point, HistoryAccess, Happy path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Support
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Low
• Complexity_Level: Medium
• Expected_Execution_Time: 6 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 80%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Document-Management, Customer-Support
• Trend_Tracking: No
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Receipt Service, Document Storage, Email Service
• Performance_Baseline: < 3 seconds receipt access
• Data_Requirements: Paid services with payment history

Prerequisites

• Setup_Requirements: Payment history and receipt functionality enabled
• User_Roles_Permissions: Residential Consumer access
• Test_Data: Paid Service: SR-2024-003 ($150.00, Paid on 2024-03-01), Transaction ID: TXN-789456123, Payment Method: Credit Card ***4567
• Prior_Test_Cases: CSS01US03_TC_006

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Access paid service SR-2024-003

Service details show payment history section

SR-2024-003 with payment history visible

Payment history access

2

View payment history details

Payment information displayed

Date: 2024-03-01, Amount: $150.00, Method: ***4567

History detail verification

3

Click "View Receipt" link

Receipt opens in new window/modal

Digital receipt loads within 3 seconds

Receipt access validation

4

Verify receipt completeness

Receipt contains all required information

Service details, payment info, transaction ID

Receipt content check

5

Test receipt download

Receipt downloadable as PDF

PDF download initiates successfully

Download functionality

6

Verify PDF content

Downloaded PDF matches digital receipt

Consistent information in PDF format

PDF content validation

7

Test receipt printing

Receipt printable from browser

Print dialog opens with proper formatting

Print capability check

Verification Points

• Primary_Verification: Payment history accessible with downloadable and printable receipts containing complete transaction information
• Secondary_Verifications: Receipt content accuracy, download functionality, print capability
• Negative_Verification: No missing payment information, no broken receipt links, no formatting issues



Test Case 17: Real-time Summary Card Updates

Acceptance Criteria 17: The system must update summary cards in real-time after payments

Test Case Metadata

• Test Case ID: CSS01US03_TC_017
• Title: Verify summary cards update in real-time after payments
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Integration
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Acceptance
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Billing, RealTimeUpdate, Api, Database, MOD-ServicePayment, P1-Critical, Phase-Acceptance, Type-Integration, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, SummarySync, Happy path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Billing
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: High
• Complexity_Level: High
• Expected_Execution_Time: 7 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 85%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Real-Time-Processing, Summary-Accuracy
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Real-time Update Service, Summary Calculation Service, Payment Processing
• Performance_Baseline: < 200ms summary update
• Data_Requirements: Unpaid service for payment and summary update testing

Prerequisites

• Setup_Requirements: Real-time summary update functionality enabled
• User_Roles_Permissions: Residential Consumer access with payment permissions
• Test_Data: Initial State: 2 pending payments, $214.50 outstanding; Payment: $125.00 for SR-2024-001; Expected Result: 1 pending payment, $89.50 outstanding
• Prior_Test_Cases: CSS01US03_TC_001

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Verify initial summary state

Summary shows 2 pending payments, $214.50 outstanding

Pending: 2, Outstanding: $214.50

Baseline verification

2

Complete payment for SR-2024-001

Payment processed successfully

$125.00 payment for SR-2024-001

Payment execution

3

Check immediate summary update

Summary updates within 200ms

Pending: 1, Outstanding: $89.50

Real-time update validation

4

Verify pending payments count

Pending payments decreased by 1

Count changed from 2 to 1

Count accuracy check

5

Verify outstanding amount update

Outstanding amount reduced by payment

Amount changed from $214.50 to $89.50

Amount calculation verification

6

Test summary persistence

Summary maintains updated values after refresh

Values persist as Pending: 1, Outstanding: $89.50

Data persistence check

7

Verify calculation accuracy

Summary reflects exact payment impact

$214.50 - $125.00 = $89.50

Mathematical accuracy validation

Verification Points

• Primary_Verification: Summary cards update in real-time (within 200ms) after payment completion with accurate pending payments count and outstanding amount
• Secondary_Verifications: Calculation accuracy, data persistence, immediate synchronization
• Negative_Verification: No update delays, no calculation errors, no synchronization failures



Test Case 18: Payment Failure Error Handling

Acceptance Criteria 18: The system must provide error handling for failed payment attempts

Test Case Metadata

• Test Case ID: CSS01US03_TC_018
• Title: Verify error handling for failed payment attempts
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Functional
• Test Level: Integration
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Negative, Consumer, Billing, PaymentFailure, Api, Database, MOD-ServicePayment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-External-Dependency, FailureHandling

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Billing
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: High
• Expected_Execution_Time: 8 minutes
• Reproducibility_Score: Medium
• Data_Sensitivity: High
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 90%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, Error-Handling, Payment-Reliability
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Payment Gateway (with failure simulation), Error Handling Service
• Performance_Baseline: < 2 seconds error response
• Data_Requirements: Test service for failure simulation

Prerequisites

• Setup_Requirements: Payment failure simulation enabled
• User_Roles_Permissions: Residential Consumer access
• Test_Data: Service: SR-2024-008 ($100.00, Unpaid), Test Scenarios: Card declined, Network timeout, Gateway error
• Prior_Test_Cases: CSS01US03_TC_004

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Initiate payment for test service

Payment process starts normally

SR-2024-008: $100.00 payment

Payment initiation

2

Simulate card declined scenario

Payment fails with appropriate error

Card declined simulation

Failure scenario 1

3

Verify failure error message

Clear error message displayed

"Payment failed: Card declined. Please try again."

Error messaging check

4

Confirm service status unchanged

Service remains "Unpaid" after failure

SR-2024-008 status: Unpaid

Status integrity validation

5

Simulate network timeout

Payment fails due to timeout

Network timeout simulation

Failure scenario 2

6

Verify timeout error handling

Appropriate timeout error message

"Payment failed: Network timeout. Please try again."

Timeout error validation

7

Test retry capability

User can retry payment after failure

Retry button/option available

Recovery mechanism check

Verification Points

• Primary_Verification: Failed payment attempts handled gracefully with clear error messages and service status integrity maintained
• Secondary_Verifications: Error message clarity, retry capability, status preservation
• Negative_Verification: No erroneous status updates, no system crashes, no user confusion



Test Case 19: Session Security During Payment

Acceptance Criteria 19: The system must maintain session security during payment processes

Test Case Metadata

• Test Case ID: CSS01US03_TC_019
• Title: Verify session security maintained during payment processes
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Security
• Test Level: Integration
• Priority: P1-Critical
• Execution Phase: Acceptance
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, Billing, SessionSecurity, Api, Database, MOD-ServicePayment, P1-Critical, Phase-Acceptance, Type-Security, Platform-Web, Report-CSM, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-External-Dependency, SecurityValidation, Happy path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Billing
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: High
• Complexity_Level: High
• Expected_Execution_Time: 10 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 95%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: CSM
• Report_Categories: Quality-Dashboard, Security-Compliance, Session-Management
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Session Management Service, Security Monitoring, Payment Gateway Security
• Performance_Baseline: < 1 second security validation
• Data_Requirements: Test service for secure payment processing

Prerequisites

• Setup_Requirements: Session security monitoring enabled
• User_Roles_Permissions: Residential Consumer access with payment permissions
• Test_Data: Service: SR-2024-009 ($75.00, Unpaid), Session monitoring tools enabled
• Prior_Test_Cases: CSS01US03_TC_010

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Start authenticated session

Valid session established

User logged in with valid session token

Session establishment

2

Begin payment process

Payment initiated while maintaining session

SR-2024-009 payment started

Payment initiation

3

Monitor session during payment

Session ID remains consistent

Session token unchanged during process

Session consistency check

4

Verify session timeout handling

Appropriate timeout warnings/extensions

Session timeout managed properly

Timeout management

5

Test session after payment gateway

Session restored after gateway return

Session maintained after gateway redirect

Session restoration

6

Verify session hijacking prevention

Session cannot be hijacked during payment

Security measures prevent session theft

Hijacking prevention

7

Test concurrent session handling

Multiple sessions managed securely

Concurrent session security maintained

Multi-session security

Verification Points

• Primary_Verification: Session security maintained throughout payment process with consistent session management and hijacking prevention
• Secondary_Verifications: Session timeout handling, gateway integration security, concurrent session management
• Negative_Verification: No session vulnerabilities, no unauthorized access, no session corruption



Test Case 20: Payment Cancellation Error Handling

Acceptance Criteria 20: The system must provide error handling for cancelled payment attempts

Test Case Metadata

• Test Case ID: CSS01US03_TC_020
• Title: Verify error handling for cancelled payment attempts
• Created By: Hetal
• Created Date: July 23, 2025
• Version: 1.0

Classification

• Module/Feature: Service Payment Management
• Test Type: Functional
• Test Level: Integration
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Negative, Consumer, Billing, PaymentCancellation, Api, Database, MOD-ServicePayment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-External-Dependency, CancellationHandling

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Billing
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 6 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: CxServices, API, Happy path
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, Error-Handling, User-Experience
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Payment Gateway, Cancellation Service, Error Handling Service
• Performance_Baseline: < 2 seconds cancellation handling
• Data_Requirements: Test service for cancellation scenario testing

Prerequisites

• Setup_Requirements: Payment cancellation handling enabled
• User_Roles_Permissions: Residential Consumer access
• Test_Data: Service: SR-2024-010 ($50.00, Unpaid), Cancellation scenarios: User cancellation, Gateway timeout
• Prior_Test_Cases: CSS01US03_TC_018

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Initiate payment process

Payment workflow starts normally

SR-2024-010: $50.00 payment

Payment initiation

2

Navigate to payment gateway

Successfully redirected to gateway

Gateway page loads

Gateway redirection

3

Cancel payment at gateway

User cancels payment intentionally

Click "Cancel" on gateway page

User cancellation

4

Return to service bills page

Redirected back with cancellation message

Return to original page

Return navigation

5

Verify cancellation message

Clear cancellation message displayed

"Payment cancelled. You can try again anytime."

Cancellation feedback

6

Confirm service status unchanged

Service remains "Unpaid" after cancellation

SR-2024-010 status: Unpaid

Status integrity check

7

Test retry availability

Payment option still available for retry

"Pay Now" button still visible and functional

Retry capability validation

Verification Points

• Primary_Verification: Payment cancellation handled gracefully with clear user feedback and service status integrity maintained
• Secondary_Verifications: Cancellation message clarity, status preservation, retry availability
• Negative_Verification: No erroneous status changes, no system errors, no user workflow disruption




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