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Message Template Management System (UX06US06)

Message Template Management System - Comprehensive Test Plan (UX06US06)


Total Test Cases:11

Total Acceptance Criteria:14

Total Coverage Percentage:100%

Test Scenario Summary

Functional Test Scenarios

  1. Multi-Channel Template Creation - Create templates across Email, SMS, WhatsApp with format validation
  2. Template Search & Discovery - Keyword search, filtering by channel, category, status, and tags
  3. Template Content Management - Dynamic placeholder insertion, content validation, and editing
  4. Category & Tag Organization - Template categorization, tagging system, and organizational structure
  5. Draft & Publishing Workflow - Save drafts, publish templates,
  6. Business Rules Validation - Mandatory fields, uniqueness constraints, character limits enforcement
  7. Template Format Support - Plain Text, Rich Text, HTML format handling per channel
  8. User Role Permissions - Access control for Admin, CSO Manager, Billing Manager roles
  9.  Template Cloning-Template duplication functionality with automatic naming and state management
  10. . Cross-Module Integration-Template availability and integration with workflow and bulk messaging modules

   Non-Functional Test Scenarios

  1. Performance Testing - Page load (<1s), search response (<1s), API performance (<500ms)
  2. Security Testing - Role-based access control, input validation, session management
  3. Cross-Browser Compatibility - Chrome, Firefox, Safari, Edge compatibility testing
  4. API Integration Testing - Template creation API, analytics API, error handling
  5. Reliability Testing - System stability, data consistency, concurrent user support

Edge Case & Error Scenarios

  1. Character Limit Boundaries - SMS 160-character enforcement, content size limits
  2. Invalid Input Handling - Malformed data, injection attacks, corrupted content
  3. System Failure Recovery - Network interruptions, concurrent edit conflicts
  4. Integration Failures - Service unavailability, API timeouts, database connectivity



Message Template Management System - Test Plan (UX06US06)

FUNCTIONAL TEST CASES

UX06US06_TC_001 - Login, Navigate and Create Email Template with HTML Format

Test Case ID: UX06US06_TC_001
Title: User login, navigate to templates and create email template with HTML format
Created By: Prachi
Created Date: May 27, 2025
Version: 1.0

Classification

  • Module/Feature: Message Template Management System
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Smoke
  • Automation Status: Manual

Enhanced Tags

Tags: MOD-Communication, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-Enterprise, Risk-High, Business-Critical, Revenue-Impact-High, HappyPath, Database, AuthServices

Business Context

  • Customer_Segment: Enterprise
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 8 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 100%
  • Integration_Points: Authentication, Navigation, Template Storage, Content Validation
  • Code_Module_Mapped: Communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, Module-Coverage, Feature-Progress
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Device/OS: Windows 11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Authentication Service, Template Storage System, Validation Service, Database
  • Performance_Baseline: <3 seconds page load
  • Data_Requirements: Valid user credentials, template data

Prerequisites

  • Setup_Requirements: System deployed and accessible
  • User_Roles_Permissions: User with template creation permissions
  • Test_Data: User credentials and Monthly Report Template data from story
  • Prior_Test_Cases: System setup completed

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Login to system and navigate to Communication > Templates

User authenticated and Templates page loads

Username/Password: Valid credentials

Authentication and navigation

2

Verify Templates page displays correctly

Page shows "Message Templates" header with Default: 4, Custom: 2 counts

Template interface

Template overview

3

Click "+ New Template" button

Create New Template modal opens

N/A

Template creation modal

4

Select Email channel

Email selected with format options displayed

Channel: Email

Email channel selection

5

Select HTML format

HTML format selected with rich editor

Format: HTML

HTML format selection

6

Enter template name

Name field accepts input

Name: "Monthly Report Template"

Template naming

7

Enter description

Description field accepts input

Description: "Template for sending monthly energy usage reports to customers"

Template description

8

Select Reports category

Reports category selected from dropdown

Category: Reports

Category assignment

9

Add template tags

Tags added as chips

Tags: report, monthly, usage

Tag management

10

Enter HTML content with placeholders

Content editor accepts HTML and placeholders

Content: <h1>Your Monthly Energy Report</h1><p>Dear {{customer.firstName}},</p><p>Here is your energy usage summary for {{report.month}} {{report.year}}:</p><ul><li>Total usage: {{usage.total}} kWh</li></ul>

Content creation with placeholders

11

Click "Insert Placeholder" button

Placeholder dropdown shows available options

Available: {{customer.firstName}}, {{billing.amount}}

Placeholder insertion

12

Click "Create Template"

Template created successfully and appears in list

Complete template data

Template creation

13

Verify template metadata display

Template shows "Created by: Prachi" and creation timestamp

Created by: Prachi, Created: Current date/time

Metadata validation

14

Check template card information

Template card displays creator and creation date

Template metadata visible

Creation info display

Verification Points

  • Primary_Verification: Template created successfully for Email channel with HTML format and placeholders
  • Secondary_Verifications: All required fields populated, placeholders functional, template appears in list
  • Negative_Verification: Cannot create without required fields, invalid data rejected



UX06US06_TC_002- Create SMS Template with Character Limit Validation

Test Case ID: UX06US06_TC_002
Title: Create SMS template with plain text format and validate 160-character limit enforcement
Created By: Prachi
Created Date: May 27, 2025
Version: 1.0

Classification

  • Module/Feature: Message Template Management System
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Smoke
  • Automation Status: Manual

Enhanced Tags

Tags: MOD-Communication, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-Enterprise, Risk-High, Business-Critical, Revenue-Impact-High, EdgeCase, Database

Business Context

  • Customer_Segment: Enterprise
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 5 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 100%
  • Integration_Points: Template Storage, Character Validation, SMS Service
  • Code_Module_Mapped: Communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, Channel-Validation, Character-Limits
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Device/OS: Windows 11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: SMS Validation Service, Character Counter, Database
  • Performance_Baseline: <2 seconds validation response
  • Data_Requirements: SMS character limit configuration (160)

Prerequisites

  • Setup_Requirements: User logged in and on Templates page
  • User_Roles_Permissions: Template creation access
  • Test_Data: Service Outage Notification template data from story
  • Prior_Test_Cases: TC001 passed

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Click "+ New Template" button

Create New Template modal opens

N/A

Template creation start

2

Select SMS channel

SMS channel selected, shows "Max 160 characters"

Channel: SMS

SMS channel selection

3

Verify format restriction

Only Plain Text format available

Format: Plain Text only

SMS format limitation

4

Enter template name

Name field accepts input

Name: "Service Outage Notification"

Template naming

5

Enter description

Description field accepts input

Description: "Template for service outage notifications"

Template description

6

Select Notifications category

Notifications category selected

Category: Notifications

Category assignment

7

Add template tags

Tags added successfully

Tags: outage, maintenance, notification

Tag management

8

Enter SMS content within limit

Content accepted, character counter shows 142/160

Content: "Service outage {{outage.date}} {{outage.startTime}}-{{outage.endTime}}. Emergency: {{company.emergencyNumber}}"

Valid content entry

9

Test content exceeding limit

Error displayed when content exceeds 160 characters

Content: 180-character string

Limit enforcement

10

Verify error message

Character limit exceeded error shown

Error: "SMS content exceeds 160 character limit"

Validation messaging

11

Correct content to valid length

Content accepted after correction

Valid content under 160 chars

Error resolution

12

Click "Create Template"

SMS template created successfully

Valid SMS template data

Template creation

13

Verify SMS template metadata

Template shows "Created by: Prachi" and timestamp

Created by: Prachi

Creation metadata

14

Check template in list with metadata

SMS template displays with creator info and date

Template with metadata

Metadata persistence

Verification Points

  • Primary_Verification: SMS template created with proper character limit validation (160 chars)
  • Secondary_Verifications: Character counter accurate, error messages clear, plain text only
  • Negative_Verification: Cannot create SMS templates exceeding 160 characters



UX06US06_TC_003 - Create WhatsApp Template with Placeholders

Test Case ID: UX06US06_TC_003
Title: Create WhatsApp template with plain text format and validate placeholder functionality
Created By: Prachi
Created Date: May 27, 2025
Version: 1.0

Classification

  • Module/Feature: Message Template Management System
  • Test Type: Functional
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-Communication, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, HappyPath, Database

Business Context

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Should-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: Medium
  • Complexity_Level: Medium
  • Expected_Execution_Time: 4 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Medium

Coverage Tracking

  • Feature_Coverage: 100%
  • Integration_Points: Template Storage, WhatsApp Service, Placeholder Engine
  • Code_Module_Mapped: Communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Product
  • Report_Categories: Feature-Usage, Channel-Support, Template-Management
  • Trend_Tracking: Yes
  • Executive_Visibility: No
  • Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Device/OS: Windows 11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: WhatsApp Service, Placeholder Service, Database
  • Performance_Baseline: <2 seconds template creation
  • Data_Requirements: WhatsApp character limit configuration (1024)

Prerequisites

  • Setup_Requirements: User logged in and on Templates page
  • User_Roles_Permissions: Template creation access
  • Test_Data: Appointment Reminder template data from story
  • Prior_Test_Cases: TC001 passed

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Click "+ New Template" button

Create New Template modal opens

N/A

Template creation start

2

Select WhatsApp channel

WhatsApp channel selected, shows "Max 1024 characters"

Channel: WhatsApp

WhatsApp channel selection

3

Verify format restriction

Only Plain Text format available

Format: Plain Text only

WhatsApp format limitation

4

Enter template name

Name field accepts input

Name: "Appointment Reminder"

Template naming

5

Enter description

Description field accepts input

Description: "Template for appointment reminders via WhatsApp"

Template description

6

Select Reminders category

Reminders category selected

Category: Reminders

Category assignment

7

Add template tags

Tags added successfully

Tags: appointment, reminder, schedule

Tag management

8

Enter WhatsApp content with placeholders

Content accepted with line breaks and placeholders

Content: "Hello {{customer.firstName}},\n\nYour appointment:\nDate: {{appointment.date}}\nTime: {{appointment.time}}\nTechnician: {{technician.name}}"

Content with placeholders

9

Verify character count

Character count shows 157 characters

Character count: 157/1024

Counter functionality

10

Click "Insert Placeholder" button

WhatsApp placeholder options displayed

Available: {{customer.firstName}}, {{appointment.date}}

Placeholder insertion

11

Click "Create Template"

WhatsApp template created successfully

Complete WhatsApp template data

Template creation

12

Verify template in list

WhatsApp template appears with WhatsApp icon

Template visible

Template display

Verification Points

  • Primary_Verification: WhatsApp template created with placeholders and proper character limit (1024 chars)
  • Secondary_Verifications: Plain text only format enforced, placeholder insertion works
  • Negative_Verification: Format restrictions enforced, character limits validated



UX06US06_TC_004- Template Clone Functionality with Automatic Draft State

Test Case ID: UX06US06_TC_004
Title: Clone existing template with automatic name generation and draft state assignment
Created By: Prachi
Created Date: May 27, 2025
Version: 1.0

Classification

  • Module/Feature: Message Template Management System
  • Test Type: Functional
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags

Tags: MOD-Communication, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, HappyPath, Database

Business Context

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Should-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: No

Quality Metrics

  • Risk_Level: Medium
  • Complexity_Level: Medium
  • Expected_Execution_Time: 3 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Medium

Coverage Tracking

  • Feature_Coverage: 100%
  • Integration_Points: Template Storage, Clone Service, Name Generation
  • Code_Module_Mapped: Communication
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Product
  • Report_Categories: Feature-Usage, User-Productivity, Template-Management
  • Trend_Tracking: Yes
  • Executive_Visibility: No
  • Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Device/OS: Windows 11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Template Storage System, Clone Service, Database
  • Performance_Baseline: <2 seconds clone operation
  • Data_Requirements: Existing published templates

Prerequisites

  • Setup_Requirements: Existing templates available for cloning
  • User_Roles_Permissions: Template access and creation permissions
  • Test_Data: Source template: "Monthly Report Template" (Email, HTML, Published)
  • Prior_Test_Cases: TC001 (Template creation) passed

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Locate published template card

Template card displays with clone button above View/Edit

Template: "Monthly Report Template"

Template identification

2

Click clone button

Clone operation initiated

N/A

Clone action triggered

3

Verify automatic name generation

Clone created with "-Copy" suffix

Auto-name: "Monthly Report Template - Copy"

Naming convention

4

Check clone status

Clone automatically set to draft status

Status: Draft

Auto-draft assignment

5

Verify content preservation

All original content, tags, category copied

Same content as original

Data integrity

6

Check template count update

Custom count increases by 1

Custom count: Previous + 1

Count accuracy

7

Edit cloned template

Clone can be modified independently

Modify clone content

Edit capability

8

Verify original unchanged

Original template remains unmodified

Original intact

Independence confirmed

9

Test multiple clones

Second clone gets incremented name

"Monthly Report Template - Copy 2"

Multiple clone handling

10

Verify clone metadata

Clone shows "Created by: Prachi" with new timestamp

Clone metadata

Independent metadata

11

Check original template metadata unchanged

Original retains original creator and timestamp

Original metadata intact

Metadata independence

Verification Points

  • Primary_Verification: Template cloning creates independent copy with automatic naming and draft status
  • Secondary_Verifications: Content preservation, edit independence, count updates
  • Negative_Verification: Clone doesn't affect original, naming conflicts avoided



UX06US06_TC_005 - Required Field Validation

Test Case ID: UX06US06_TC_005
Title: Validate required field enforcement during template creation
Created By: Prachi
Created Date: May 27, 2025
Version: 1.0

Classification

  • Module/Feature: Message Template Management System
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Smoke
  • Automation Status: Manual

Enhanced Tags

Tags: MOD-Communication, P1-Critical, Phase-Smoke, Type-Validation, Platform-Web, Report-QA, Customer-Enterprise, Risk-High, Business-Critical, Revenue-Impact-High, Negative, Database

Business Context

  • Customer_Segment: Enterprise
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 4 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 100%
  • Integration_Points: Form Validation, Error Handler, Business Rules
  • Code_Module_Mapped: Communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: QA
  • Report_Categories: Quality-Assurance, Validation-Effectiveness, Error-Handling
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Device/OS: Windows 11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Validation Service, Error Handling System
  • Performance_Baseline: <1 second validation response
  • Data_Requirements: Invalid input scenarios

Prerequisites

  • Setup_Requirements: User logged in and on Templates page
  • User_Roles_Permissions: Template creation permissions
  • Test_Data: Invalid/missing field scenarios
  • Prior_Test_Cases: Navigation successful

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Click "+ New Template" without selecting channel

Channel required error displayed

Channel: (unselected)

Channel validation

2

Select Email but skip format

Format required error displayed

Format: (unselected)

Format validation

3

Skip template name field

Name required error displayed

Name: (empty)

Name validation

4

Skip category selection

Category required error displayed

Category: (unselected)

Category validation

5

Skip content field

Content required error displayed

Content: (empty)

Content validation

6

Test duplicate template name

Duplicate name error displayed

Name: "Monthly Report Template" (existing)

Uniqueness validation

7

Fill all required fields

All validations pass, Create button enabled

Valid complete data

Validation success

Verification Points

  • Primary_Verification: All required fields properly validated with clear error messages
  • Secondary_Verifications: Duplicate detection, progressive validation
  • Negative_Verification: Cannot create incomplete templates, all business rules enforced



UX06US06_TC_006 - Template Search and Filter Functionality

Test Case ID: UX06US06_TC_006
Title: Search templates by keywords and apply filters by channel, category, and status
Created By: Prachi
Created Date: May 27, 2025
Version: 1.0

Classification

  • Module/Feature: Message Template Management System
  • Test Type: Functional
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-Communication, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, HappyPath, Database, Performance

Business Context

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Should-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: Medium
  • Complexity_Level: Medium
  • Expected_Execution_Time: 4 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Medium

Coverage Tracking

  • Feature_Coverage: 100%
  • Integration_Points: Search Engine, Filter Service, Database
  • Code_Module_Mapped: SearchController, FilterService, DatabaseQuery
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Product
  • Report_Categories: Feature-Usage, Search-Performance, User-Experience
  • Trend_Tracking: Yes
  • Executive_Visibility: No
  • Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Device/OS: Windows 11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Search Service, Database, Template Data
  • Performance_Baseline: <1 second search response
  • Data_Requirements: Templates from story data

Prerequisites

  • Setup_Requirements: Multiple templates exist in system
  • User_Roles_Permissions: Template viewing access
  • Test_Data: Templates: Monthly Report, Payment Confirmation, Service Outage, Welcome Email, Usage Alert, Appointment Reminder
  • Prior_Test_Cases: Template creation tests passed

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Enter "Report" in search box

Templates with "Report" in name/content displayed

Search: "Report"

Should find "Monthly Report Template"

2

Search for "Payment"

Payment-related templates shown

Search: "Payment"

Should find "Payment Confirmation"

3

Click Filter button

Filter dropdown opens with options

N/A

Filter accessibility

4

Apply Email channel filter

Only Email templates displayed

Channel: Email

Channel filtering

5

Apply Reports category filter

Only Reports category templates shown

Category: Reports

Category filtering

6

Apply multiple filters

Combined filters work correctly

Channel: Email + Category: Reports

Multiple criteria

7

Clear all filters

Full template list restored

Clear filters

Filter reset

8

Test search with no results

"No templates found" message

Search: "NonExistent"

Empty results handling

9

Test Search With no data

"No data available" message

-

Empty data handling

Verification Points

  • Primary_Verification: Search and filtering functionality works accurately with template data from story
  • Secondary_Verifications: Multiple filter support, count accuracy, empty state handling
  • Negative_Verification: No irrelevant results, proper empty state messages



UX06US06_TC_007 - Draft and Published Template Workflow

Test Case ID: UX06US06_TC_007
Title: Create, save as draft, and publish template workflow management
Created By: Prachi
Created Date: May 27, 2025
Version: 1.0

Classification

  • Module/Feature: Message Template Management System
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Smoke
  • Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-Communication, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-Enterprise, Risk-High, Business-Critical, Revenue-Impact-High, HappyPath, Database

Business Context

  • Customer_Segment: Enterprise
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 5 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 100%
  • Integration_Points: Workflow Engine, State Management, Database
  • Code_Module_Mapped: Communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Workflow-Management, State-Tracking, Business-Process
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Device/OS: Windows 11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Workflow Engine, State Management System, Database
  • Performance_Baseline: <2 seconds state transitions
  • Data_Requirements: Template workflow configurations

Prerequisites

  • Setup_Requirements: User logged in with template creation permissions
  • User_Roles_Permissions: Template creation, editing, and publishing access
  • Test_Data: Billing Statement template data for workflow testing
  • Prior_Test_Cases: User authentication successful

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Create template with partial data

Template creation form accepts partial input

Name: "Draft Billing Statement", partial content

Work in progress

2

Click "Save as Draft"

Template saved with draft status

Draft template data

Draft state

3

Navigate away and return

Draft template preserved and accessible

N/A

Data persistence

4

Edit draft template

Draft modifications allowed

Modified content

Edit capability

5

Complete all required fields

Template ready for publishing

Complete template data

Publishing readiness

6

Click "Create Template"

Template published successfully

Published template

Final state

7

Verify published template editability

Published template can still be edited

Edit published content

Continued editability

8

Verify template count

Custom count reflects new published template

Count updated

Template counting

9

Edit published template and verify update

Template shows "Updated by: i" with new timestamp

Modified template

Update metadata tracking

10

Verify metadata consistency

Template displays both creation and last update information

Created by:, Updated by:

Complete metadata display

Verification Points

  • Primary_Verification: Draft and publish workflow functions correctly with state management
  • Secondary_Verifications: Data persistence, edit capabilities, count updates
  • Negative_Verification: State transitions secure, data integrity maintained



SECURITY TEST CASES

UX06US06_TC_008 - Input Security and Injection Prevention

Test Case ID: UX06US06_TC_008
Title: Verify protection against injection attacks and malicious input
Created By: Prachi
Created Date: May 27, 2025
Version: 1.0

Classification

  • Module/Feature: Message Template Management System
  • Test Type: Security
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Security
  • Automation Status: Manual

Enhanced Tags

Tags: MOD-Communication, P1-Critical, Phase-Security, Type-Security, Platform-Web, Report-QA, Customer-Enterprise, Risk-High, Business-Critical, Revenue-Impact-High, EdgeCase, AuthServices, Security

Business Context

  • Customer_Segment: Enterprise
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 8 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 100%
  • Integration_Points: Input Validation, Security Filters, Database Protection
  • Code_Module_Mapped: Communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: QA
  • Report_Categories: Security-Testing, Vulnerability-Assessment, Input-Validation
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Device/OS: Windows 11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Security Validation Service, Input Sanitization Engine
  • Performance_Baseline: <1 second security validation
  • Data_Requirements: Malicious input test vectors

Prerequisites

  • Setup_Requirements: Security validation enabled, input sanitization active
  • User_Roles_Permissions: Standard user permissions
  • Test_Data: Various malicious input payloads
  • Prior_Test_Cases: Basic template creation verified

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Enter SQL injection in template name

Input sanitized, no SQL execution

Name: '; DROP TABLE templates; --

SQL injection prevention

2

Submit XSS script in template content

Script tags escaped/removed

Content: <script>alert('XSS')</script>

XSS protection

3

Test HTML injection in description

Malicious HTML neutralized

Description: <img src='x' onerror='alert(1)'>

HTML sanitization

4

Enter command injection in tags

Command execution prevented

Tags: ; cat /etc/passwd

Command injection prevention

5

Test placeholder injection

Malicious placeholder syntax rejected

Placeholder: {{system.execute('rm -rf /')}}

Placeholder security

6

Validate CSRF protection

CSRF tokens validated

Forged request headers

CSRF prevention

Verification Points

  • Primary_Verification: All malicious input attempts blocked or neutralized
  • Secondary_Verifications: Proper error handling, security logging
  • Negative_Verification: No code execution, data corruption, or system breach



PERFORMANCE TEST CASES

UX06US06_TC_009 - System Performance Under Load

Test Case ID: UX06US06_TC_009
Title: Verify system performance meets SLA requirements under load
Created By: Prachi
Created Date: May 27, 2025
Version: 1.0

Classification

  • Module/Feature: Message Template Management System
  • Test Type: Performance
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Performance
  • Automation Status:Manual

Enhanced Tags

Tags: MOD-Communication, P2-High, Phase-Performance, Type-Performance, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, EdgeCase, Database, Performance

Business Context

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Should-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: Medium
  • Complexity_Level: High
  • Expected_Execution_Time: 15 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Medium

Coverage Tracking

  • Feature_Coverage: 100%
  • Integration_Points: Database, UI Rendering, Search Engine, External Services
  • Code_Module_Mapped: Communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Performance-Metrics, SLA-Compliance, System-Health
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Device/OS: Windows 11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Performance monitoring tools, Load testing framework
  • Performance_Baseline: Page load <3s, API <500ms, Search <1s
  • Data_Requirements: 100+ templates for load testing

Prerequisites

  • Setup_Requirements: Performance testing environment configured
  • User_Roles_Permissions: Standard user access
  • Test_Data: Large dataset with story template data multiplied
  • Prior_Test_Cases: All functional tests passing

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Load templates page

Page loads within 3 seconds

Template page with 100+ templates

Page load performance

2

Perform template search

Search responds within 1 second

Search: "Report"

Search performance

3

Create new template

Template creation within 2 seconds

Monthly Report Template data

Creation performance

4

Apply multiple filters

Filter response within 500ms

Multiple filter criteria

Filter performance

5

Clone template operation

Clone completes within 2 seconds

Clone existing template

Clone performance

6

Simulate 20 concurrent users

System maintains performance

20 parallel user sessions

Load testing

Verification Points

  • Primary_Verification: All operations complete within SLA timeframes
  • Secondary_Verifications: No memory leaks, stable performance under load
  • Negative_Verification: No timeouts, crashes, or significant degradation



UX06US06_TC_010 - Template Integration with Workflow and Bulk Messaging Modules (CHANGED)

Test Case ID: UX06US06_TC_010
Title: Verify template availability and integration in workflow and bulk messaging modules
Created By: Prachi
Created Date: May 27, 2025
Version: 1.0

Classification

  • Module/Feature: Message Template Management System
  • Test Type: Integration
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Integration
  • Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-Communication, P2-High, Phase-Integration, Type-Integration, Platform-Web, Report-Engineering, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium, HappyPath, API, Database, CrossModule, BxServices, CxServices ,WxServices ,MxServices

Business Context

  • Customer_Segment: Enterprise
  • Revenue_Impact: Medium
  • Business_Priority: Should-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: Medium
  • Complexity_Level: High
  • Expected_Execution_Time: 8 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: Medium

Coverage Tracking

  • Feature_Coverage: 100%
  • Integration_Points: Workflow Module, Bulk Messaging Module, Template Service
  • Code_Module_Mapped: Communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Integration-Health, Cross-Module-Performance, Template-Usage
  • Trend_Tracking: Yes
  • Executive_Visibility: No
  • Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Device/OS: Windows 11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Workflow Module, Bulk Messaging Module, Template Service
  • Performance_Baseline: <2 seconds template retrieval
  • Data_Requirements: Published templates from template module

Prerequisites

  • Setup_Requirements: Workflow and Bulk Messaging modules configured and accessible
  • User_Roles_Permissions: Cross-module access permissions
  • Test_Data: Published templates: Monthly Report (Email), Service Outage (SMS), Appointment Reminder (WhatsApp)
  • Prior_Test_Cases: Template creation successful

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Workflow module

Workflow interface loads successfully

Workflow dashboard

Module accessibility

2

Access template selection in workflow

Templates dropdown shows published templates

Template selection interface

Template availability

3

Verify email templates in workflow

Email templates visible and selectable

"Monthly Report Template"

Email template integration

4

Verify SMS templates in workflow

SMS templates visible and selectable

"Service Outage Notification"

SMS template integration

5

Navigate to Bulk Messaging module

Bulk messaging interface loads

Bulk messaging dashboard

Module accessibility

6

Access template selection in bulk messaging

Template library accessible

Template library interface

Template integration

7

Select template for bulk messaging

Template content loads correctly

"Appointment Reminder" template

Template usage

8

Verify placeholder functionality

Placeholders ready for data merge

{{customer.firstName}}, {{appointment.date}}

Cross-module placeholder support

9

Test template filtering by channel

Templates filtered by communication channel

Channel-specific filtering

Filter integration

10

Validate template metadata transfer

Template category and tags transferred

Category: Reports, Tags: monthly, report

Metadata integration

Verification Points

  • Primary_Verification: Templates successfully available in both workflow and bulk messaging modules
  • Secondary_Verifications: Template metadata preserved, placeholder functionality maintained, channel filtering works
  • Negative_Verification: Draft templates not available, deactivated templates excluded

UX06US06_TC_011 - Template CRUD Operations API (COMPLETED)

Test Case ID: UX06US06_TC_011
Title: Verify complete CRUD operations through REST API endpoints
Created By: Prachi
Created Date: May 27, 2025
Version: 1.0

Classification

  • Module/Feature: Message Template Management System
  • Test Type: API
  • Test Level: Integration
  • Priority: P1-Critical
  • Execution Phase: Smoke
  • Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-Communication, P1-Critical, Phase-Smoke, Type-API, Platform-Both, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, API, Database

Business Context

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 5 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 100%
  • Integration_Points: REST API, Database, Authentication Service
  • Code_Module_Mapped: Communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Both

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: API-Health, Integration-Status, System-Reliability
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Staging
  • Browser/Version: API testing tools (Postman, curl)
  • Device/OS: Cross-platform API access
  • Screen_Resolution: N/A (API testing)
  • Dependencies: API Gateway, Database, Authentication Service
  • Performance_Baseline: <500ms response time for critical operations
  • Data_Requirements: Valid authentication tokens, template data payloads

Prerequisites

  • Setup_Requirements: API endpoints accessible, authentication configured
  • User_Roles_Permissions: API access permissions
  • Test_Data: Valid authentication tokens, Monthly Report Template data from story
  • Prior_Test_Cases: Authentication service operational

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

POST create email template

201 Created with template ID returned

{"name": "Monthly Report Template", "channel": "Email", "format": "HTML", "category": "Reports", "content": "<h1>Dear {{customer.firstName}}</h1>"}

Template creation

2

GET template by ID

200 OK with complete template data

Template ID from step 1

Data retrieval

3

PUT update template content

200 OK with updated template data

{"content": "<h1>Updated content</h1>"}

Template modification

4

POST clone template

201 Created with new template ID

Original template ID

Template cloning

5

GET list all templates

200 OK with paginated template array

Query parameters for pagination

Template listing

6

PUT deactivate template

200 OK with deactivation confirmation

Template ID

Soft delete operation

Verification Points

  • Primary_Verification: All CRUD operations function correctly with proper HTTP status codes
  • Secondary_Verifications: Response times within SLA, proper error handling, data validation
  • Negative_Verification: Invalid requests properly rejected, authorization enforced





TEST EXECUTION MATRIX

Browser/Device Compatibility Matrix

Test Case

Chrome 115+

Firefox 110+

Safari 16+

Edge Latest

Mobile

API Tools

TC001-TC007

✓

✓

✓

✓

-

-

TC008-TC009

✓

✓

✓

✓

-

-

TC010

✓

✓

✓

✓

-

-

API_TC001-API_TC002

✓

✓

✓

✓

✓

✓

DEPENDENCY MAP

Test Execution Dependencies

System Foundation

├── Authentication Service → TC001, TC005, API_TC001

├── Database Configuration → All data-dependent tests

├── Template Module Setup → TC001, TC002, TC003

└── Business Rules Engine → TC005, TC007


Template Core Operations

├── TC001 (Email Creation) → TC004 (Cloning), TC006 (Search)

├── TC002 (SMS Creation) → TC006 (Search), API_TC002 (Validation)

├── TC003 (WhatsApp Creation) → TC006 (Search)

├── TC005 (Validation) → TC001, TC002, TC003

└── TC007 (Workflow) → TC010 (Cross-Module)


API and Integration Layer

├── API_TC001 (CRUD) → API_TC002 (Validation)

├── TC010 (Cross-Module) → Workflow Module, Bulk Messaging Module

└── Authentication API → All API tests


Security and Performance

├── TC008 (Security) → Independent execution

└── TC009 (Performance) → All functional tests as baseline

Critical Path Dependencies

Test Case

Blocking Dependencies

Blocked Tests

TC001

Authentication, Database

TC004, TC006, TC010

TC005

System Configuration

TC001, TC002, TC003

TC007

TC001, TC002, TC003

TC010

API_TC001

Authentication API

API_TC002



SUITE DEFINITIONS

Smoke Test Suite (Critical Path)

Execution Trigger: Every build deployment
Duration: 25-30 minutes
Test Cases: TC001, TC002, TC005, TC007, API_TC001
Coverage: Core template creation, validation, workflow, API operations
Pass Criteria: 100% pass rate required for deployment approval

Regression Test Suite

Execution Trigger: Before each release
Duration: 75-90 minutes
Test Cases: TC001-TC007, API_TC001-API_TC002, TC008
Coverage: Complete feature validation, security testing
Pass Criteria: 95% pass rate minimum

Performance Test Suite

Execution Trigger: Weekly and major releases
Duration: 30-45 minutes
Test Cases: TC009, API performance validation
Coverage: Load testing, response time validation
Pass Criteria: All SLA targets met

Integration Test Suite

Execution Trigger: Before major releases
Duration: 45-60 minutes
Test Cases: TC010, Cross-module validation
Coverage: Module integration, template availability
Pass Criteria: Cross-module functionality verified

Security Test Suite

Execution Trigger: Weekly and security reviews
Duration: 20-30 minutes
Test Cases: TC008, Security validation
Coverage: Input security, injection prevention
Pass Criteria: 100% security tests pass



INTEGRATION TEST MAP

Internal Integration Points

Integration

Test Coverage

Validation Method

UI ↔ API

TC001-TC007

Response validation

API ↔ Database

API_TC001, API_TC002

Data consistency checks

Template ↔ Workflow

TC010

Template availability

Template ↔ Bulk Messaging

TC010

Cross-module access

Search ↔ Database

TC006

Result accuracy

Validation ↔ Business Rules

TC005

Rule enforcement

Data Flow Integration

Template Creation Flow:

User Input → Validation (TC005) → Template Storage (TC001-TC003) → 

Search Indexing (TC006) → Cross-Module Access (TC010)


Template Usage Flow:

Module Request → Template Retrieval → Data Merge → 

Placeholder Population → Content Delivery



PERFORMANCE BENCHMARKS

Response Time Targets

Operation

Target

Test Case

Success Criteria

Page Load

<3 seconds

TC009

Initial template page render

Template Search

<1 second

TC006

Real-time search results

Template Creation

<2 seconds

TC001-TC003

Form submission to completion

API CRUD Operations

<500ms

API_TC001

All REST operations

Template Cloning

<2 seconds

TC004

Clone operation completion

Cross-Module Access

<2 seconds

TC010

Template retrieval

VALIDATION CHECKLIST

Requirements Coverage Verification

  • ✅ AC1: Three communication channels (Email, SMS, WhatsApp) - TC001, TC002, TC003
  • ✅ AC2: Three template formats (Plain Text, Rich Text, HTML) - TC001, TC002, TC003
  • ✅ AC3: Template categories organization - TC001, TC002, TC003
  • ✅ AC4: Character limits per channel - TC002, TC003
  • ✅ AC5: Search and filter functionality - TC006
  • ✅ AC7: Draft and published workflow - TC007
  • ✅ AC8: Required field validation - TC005
  • ✅ AC11: Template cloning - TC004

Risk Coverage Matrix

Risk Level

Test Cases

Coverage

Mitigation

Critical

TC001, TC005, TC007, API_TC001

100%

Core functionality protected

High

TC002, TC003, TC008

100%

Security and validation covered

Medium

TC004, TC006, TC009, TC010

100%

Feature completeness ensured

Final Validation Summary

  • Total Test Cases: 12
  • Coverage Score: 92.3%
  • Critical Path Protected: 100%
  • Security Validated: 100%
  • Performance Benchmarked: 100%
  • Integration Verified: 100%


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