Consumer Portal Authentication (CSS01US01)

Total test cases - 27
Total Acceptance criteria- 22
Total Coverage -100%

Test Scenario Analysis

A. Functional Test Scenarios

Core Functionality Scenarios

Account Creation Flow - New user registration with email verification
Authentication Flow - Existing user sign-in with credentials
Password Management - Password reset and recovery functionality
Session Management - User session handling and timeout
Account Verification - Email verification and account activation

Business Rules Scenarios

Password Security Validation - 8+ chars, uppercase, lowercase, special character
Email Verification Requirements - 24-hour expiry, single use tokens
Account Uniqueness - One account per email address
Session Timeout - 30-minute inactivity timeout
Rate Limiting - Failed login attempt limitations

User Journey Scenarios

New Customer Onboarding - Complete registration to dashboard access
Returning Customer Access - Sign-in to service utilization
Password Recovery Journey - Forgot password to successful reset
Account Reactivation - Expired account reactivation process

B. Non-Functional Test Scenarios

Performance Scenarios

Page load times under 3 seconds
API response times under 500ms
Email delivery within 2 minutes
Password validation real-time feedback

Security Scenarios

Email verification token security
Password strength enforcement
Session security and timeout
Brute force protection

Compatibility Scenarios

Cross-browser testing (Chrome, Firefox, Safari, Edge)
Mobile responsiveness
Different screen resolutions
Operating system compatibility

C. Edge Case & Error Scenarios

Boundary Conditions

Maximum password length testing
Email format validation limits
Token expiry boundary testing
Session timeout edge cases

Invalid Inputs

Malformed email addresses
Weak password attempts
Expired token usage
Invalid account numbers

Test Case 1

Test Case Metadata

Test Case ID: CSS01US01_TC_001
Title: Verify clean sign-in interface displays with account number and password fields
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: UI/Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Auth Services, UI, MOD-Authentication, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-Critical, Revenue-Impact-High, Integration-Point, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_001
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_002, CSS01US01_TC_003

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal Application, Authentication Service
Performance_Baseline: < 3 seconds page load
Data_Requirements: None

Prerequisites

Setup_Requirements: Consumer portal deployed and accessible
User_Roles_Permissions: None required
Test_Data: N/A
Prior_Test_Cases: None

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to consumer portal URL	Portal homepage loads successfully	https://portal.waterutility.com	Verify page loads within 3 seconds
2	Observe sign-in interface	Clean interface displays with account number field	N/A	Field should be clearly labeled
3	Verify password field presence	Password field is visible and properly labeled	N/A	Field should have password masking
4	Check interface cleanliness	Interface is clean, professional, and intuitive	N/A	No visual defects or misalignments

Verification Points

Primary_Verification: Sign-in interface displays with both account number and password fields
Secondary_Verifications: Fields are properly labeled, interface is clean and professional
Negative_Verification: No error messages or broken elements visible

Test Case 2

Test Case Metadata

Test Case ID: CSS01US01_TC_002
Title: Verify "Sign up" link navigates to account creation page
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: UI/Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_002
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_001, CSS01US01_TC_003

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal Application, Account Creation Service
Performance_Baseline: < 2 seconds navigation
Data_Requirements: None

Prerequisites

Setup_Requirements: Consumer portal deployed and accessible
User_Roles_Permissions: None required
Test_Data: N/A
Prior_Test_Cases: CSS01US01_TC_001

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to consumer portal sign-in page	Sign-in page loads successfully	https://portal.waterutility.com	Ensure page is fully loaded
2	Locate "Sign up" link	"Sign up" link is visible and clickable	N/A	Link should be prominently displayed
3	Click "Sign up" link	Navigation to account creation page occurs	N/A	Should redirect within 2 seconds
4	Verify account creation page	Account creation page loads with proper elements	N/A	Verify URL and page content

Verification Points

Primary_Verification: "Sign up" link successfully navigates to account creation page
Secondary_Verifications: Link is visible, clickable, and navigation is fast
Negative_Verification: No broken links or navigation errors

Test Case 3

Test Case Metadata

Test Case ID: CSS01US01_TC_003
Title: Verify real-time email format validation during account creation
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Auth Services, Validation, MOD-Authentication, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-Point, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Validation Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_003
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_002, CSS01US01_TC_004

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal Application, Email Validation Service
Performance_Baseline: < 1 second validation response
Data_Requirements: Various email format test data

Prerequisites

Setup_Requirements: Account creation page accessible
User_Roles_Permissions: None required
Test_Data: Valid: customer@example.com, Invalid: invalid-email, customer@, @domain.com
Prior_Test_Cases: CSS01US01_TC_002

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to account creation page	Account creation page loads	https://portal.waterutility.com/signup	Page should load within 3 seconds
2	Enter invalid email format	Real-time validation error appears	"invalid-email"	Error should appear immediately
3	Observe validation message	Clear error message about email format	N/A	Message should be user-friendly
4	Enter valid email format	Validation error disappears	"customer@example.com"	Field should show as valid
5	Test edge cases	Appropriate validation for edge cases	"customer@", "@domain.com"	All invalid formats caught

Verification Points

Primary_Verification: Real-time email validation works correctly for valid and invalid formats
Secondary_Verifications: Error messages are clear and user-friendly
Negative_Verification: Valid emails do not trigger validation errors

Test Case 4

Test Case Metadata

Test Case ID: CSS01US01_TC_004
Title: Verify password setup links are sent within 2 minutes of email submission
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Integration/Performance
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Auth Services, Email, Integration, Performance, MOD-Authentication, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Email Service, Database
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Performance-Metrics, Integration-Health
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_004
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_003, CSS01US01_TC_005

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal, Email Service, SMTP Server, Database
Performance_Baseline: < 2 minutes email delivery
Data_Requirements: Valid email address for testing

Prerequisites

Setup_Requirements: Email service configured, SMTP server operational
User_Roles_Permissions: None required
Test_Data: customer@example.com
Prior_Test_Cases: CSS01US01_TC_003

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to account creation page	Page loads successfully	https://portal.waterutility.com/signup	Ensure page accessibility
2	Enter valid email address	Email accepted without validation errors	customer@example.com	Use valid test email
3	Click "Send Setup Link" button	Confirmation message appears	N/A	Note timestamp of submission
4	Monitor email inbox	Setup link email received within 2 minutes	N/A	Track delivery time precisely
5	Verify email content	Email contains valid setup link	N/A	Link should be clickable and valid

Verification Points

Primary_Verification: Password setup email is delivered within 2 minutes of submission
Secondary_Verifications: Email content is correct, link is valid and functional
Negative_Verification: No duplicate emails sent, no delivery failures

Test Case 5

Test Case Metadata

Test Case ID: CSS01US01_TC_005
Title: Verify password strength requirements display with real-time validation
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Functional/Security
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Auth Services, Security, Validation, MOD-Authentication, P1-Critical, Phase-Regression, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Validation Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Compliance
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_005
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_004, CSS01US01_TC_006

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal, Password Validation Service
Performance_Baseline: < 1 second validation response
Data_Requirements: Various password test combinations

Prerequisites

Setup_Requirements: Password setup page accessible via email link
User_Roles_Permissions: None required
Test_Data: Weak: "pass", Medium: "Password1", Strong: "MyStr0ng!Pass"
Prior_Test_Cases: CSS01US01_TC_004

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Click password setup link from email	Password setup page loads	Link from CSS01US01_TC_004	Verify page loads correctly
2	Observe password requirements	All requirements clearly displayed	N/A	Must show 8+ chars, upper, lower, special
3	Enter weak password	Real-time feedback shows unmet requirements	"pass"	Should highlight missing requirements
4	Add uppercase letter	Uppercase requirement marked as met	"Pass"	Visual indicator should update
5	Complete strong password	All requirements met, creation enabled	"MyStr0ng!Pass"	Button should become active

Verification Points

Primary_Verification: Password requirements display and validate in real-time
Secondary_Verifications: Visual indicators clearly show met/unmet requirements
Negative_Verification: Weak passwords cannot proceed to creation

Test Case 6

Test Case Metadata

Test Case ID: CSS01US01_TC_006
Title: Verify password creation is prevented unless all requirements are met
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Functional/Security
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Auth Services, Security, Validation, MOD-Authentication, P1-Critical, Phase-Regression, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Validation Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Compliance
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_006
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_005, CSS01US01_TC_007

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal, Password Validation Service
Performance_Baseline: < 1 second validation response
Data_Requirements: Invalid password combinations

Prerequisites

Setup_Requirements: Password setup page accessible
User_Roles_Permissions: None required
Test_Data: "password", "PASSWORD", "Password", "Pass!123"
Prior_Test_Cases: CSS01US01_TC_005

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to password setup page	Page loads with password fields	Setup link from email	Ensure proper page access
2	Enter password missing uppercase	"Create Password" button remains disabled	"password123!"	Button should be inactive
3	Attempt to click disabled button	No action occurs, button remains disabled	N/A	Verify button is truly disabled
4	Enter password missing lowercase	"Create Password" button remains disabled	"PASSWORD123!"	Button should be inactive
5	Enter password missing special char	"Create Password" button remains disabled	"Password123"	Button should be inactive
6	Enter password under 8 characters	"Create Password" button remains disabled	"Pass1!"	Button should be inactive

Verification Points

Primary_Verification: Password creation is prevented when requirements are not met
Secondary_Verifications: Button remains disabled, clear feedback provided
Negative_Verification: No way to bypass password requirements

Test Case 7

Test Case Metadata

Test Case ID: CSS01US01_TC_007
Title: Verify password confirmation matching requirement
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Functional/Security
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Negative, Consumer, Auth Services, Security, Validation, MOD-Authentication, P1-Critical, Phase-Regression, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Validation Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Compliance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US01_AC_007
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_006, CSS01US01_TC_008

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal, Password Validation Service
Performance_Baseline: < 1 second validation response
Data_Requirements: Matching and non-matching password combinations

Prerequisites

Setup_Requirements: Password setup page accessible
User_Roles_Permissions: None required
Test_Data: Password: "MyStr0ng!Pass", Confirmation: "MyStr0ng!Pass", "DifferentPass!"
Prior_Test_Cases: CSS01US01_TC_006

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to password setup page	Page displays password and confirmation fields	Setup link from email	Both fields should be visible
2	Enter valid password in first field	Password meets all requirements	"MyStr0ng!Pass"	Requirements should show as met
3	Enter different password in confirmation	Validation error appears	"DifferentPass!"	Error should be immediate
4	Observe error message	Clear message about password mismatch	N/A	Message should be user-friendly
5	Correct confirmation password	Error disappears, creation enabled	"MyStr0ng!Pass"	Button should become active

Verification Points

Primary_Verification: Password confirmation must match original password exactly
Secondary_Verifications: Real-time validation, clear error messaging
Negative_Verification: Mismatched passwords prevent account creation

Test Case 8

Test Case Metadata

Test Case ID: CSS01US01_TC_008
Title: Verify password visibility toggle functionality
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: UI/Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Auth Services, UI, Usability, MOD-Authentication, P2-High, Phase-Regression, Type-UI, Platform-Web, Report-Product, Customer-All, Risk-Low, Business-High, Revenue-Impact-Medium, Integration-Point, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Onboarding
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, UI Components
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, UX-Metrics
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US01_AC_008
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_007, CSS01US01_TC_009

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal UI Components
Performance_Baseline: < 500ms toggle response
Data_Requirements: Test password for visibility testing

Prerequisites

Setup_Requirements: Sign-in or password setup page accessible
User_Roles_Permissions: None required
Test_Data: "TestPassword123!"
Prior_Test_Cases: None specific

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to sign-in page	Page loads with password field	https://portal.waterutility.com	Password field should be masked
2	Enter password in field	Password appears as masked characters	"TestPassword123!"	Should show dots or asterisks
3	Locate password visibility toggle	Eye icon or toggle button visible	N/A	Should be near password field
4	Click visibility toggle	Password becomes visible as plain text	N/A	Should show actual characters
5	Click toggle again	Password returns to masked state	N/A	Should hide characters again

Verification Points

Primary_Verification: Password visibility toggle works correctly in both directions
Secondary_Verifications: Toggle icon changes state, immediate response
Negative_Verification: Password is properly masked by default

Test Case 9

Test Case Metadata

Test Case ID: CSS01US01_TC_009
Title: Verify "Forgot password?" link displays on sign-in page
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: UI/Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Auth Services, UI, MOD-Authentication, P1-Critical, Phase-Smoke, Type-UI, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-Critical, Revenue-Impact-High, Integration-Point, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 1 minute
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, UI Navigation
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_009
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_008, CSS01US01_TC_010

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal UI
Performance_Baseline: < 2 seconds page load
Data_Requirements: None

Prerequisites

Setup_Requirements: Consumer portal accessible
User_Roles_Permissions: None required
Test_Data: N/A
Prior_Test_Cases: None

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to sign-in page	Sign-in page loads successfully	https://portal.waterutility.com	Verify page loads completely
2	Observe sign-in form elements	All form elements are visible	N/A	Check layout and positioning
3	Locate "Forgot password?" link	Link is visible and properly styled	N/A	Should be near password field
4	Verify link text and styling	Text is clear and link is clickable	N/A	Should be obviously clickable

Verification Points

Primary_Verification: "Forgot password?" link is visible and accessible on sign-in page
Secondary_Verifications: Link is properly styled and positioned
Negative_Verification: Link is not hidden or broken

Test Case 10

Test Case Metadata

Test Case ID: CSS01US01_TC_010
Title: Verify password reset emails are sent within 2 minutes of request
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Integration/Performance
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Support
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Email Service, Database
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Performance-Metrics, Integration-Health
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_010
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_009, CSS01US01_TC_011

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal, Email Service, SMTP Server, Database
Performance_Baseline: < 2 minutes email delivery
Data_Requirements: Valid registered email address

Prerequisites

Setup_Requirements: Email service configured, existing user account
User_Roles_Permissions: Existing customer account
Test_Data: john.smith@email.com (existing account)
Prior_Test_Cases: CSS01US01_TC_009

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to sign-in page	Page loads successfully	https://portal.waterutility.com	Ensure proper access
2	Click "Forgot password?" link	Redirects to password reset page	N/A	Should navigate within 2 seconds
3	Enter registered email address	Email accepted without errors	john.smith@email.com	Use existing customer email
4	Click "Send Reset Link" button	Confirmation message appears	N/A	Note exact timestamp
5	Monitor email inbox	Reset email received within 2 minutes	N/A	Track delivery time precisely
6	Verify email content	Email contains valid reset link	N/A	Link should be functional

Verification Points

Primary_Verification: Password reset email delivered within 2-minute SLA
Secondary_Verifications: Email content correct, reset link functional
Negative_Verification: No duplicate emails, no delivery failures

Test Case 11

Test Case Metadata

Test Case ID: CSS01US01_TC_011
Title: Verify verification and reset links expire after specified timeframes
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Security/Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Auth Services, Security, Time-Based, MOD-Authentication, P1-Critical, Phase-Regression, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding/Support
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 25 hours (24h + 1h buffer)
Reproducibility_Score: Medium
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Security Service, Database
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Compliance
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_011
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_010, CSS01US01_TC_004

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal, Email Service, Security Service
Performance_Baseline: < 3 seconds error page load
Data_Requirements: Test email addresses for link generation

Prerequisites

Setup_Requirements: Ability to generate verification and reset links
User_Roles_Permissions: None required
Test_Data: customer@example.com
Prior_Test_Cases: CSS01US01_TC_004, CSS01US01_TC_010

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Generate password setup link	Email with setup link received	customer@example.com	Save link for later testing
2	Wait 24 hours and 1 minute	Time passes beyond expiration	N/A	Use automated timing if possible
3	Click expired setup link	Error page displays link expired	Saved link from step 1	Should show clear error message
4	Generate password reset link	Email with reset link received	john.smith@email.com	Save link for testing
5	Wait 4 hours and 1 minute	Time passes beyond expiration	N/A	Reset links expire faster
6	Click expired reset link	Error page displays link expired	Saved link from step 4	Should show clear error message

Verification Points

Primary_Verification: Links properly expire after specified timeframes (24h setup, 4h reset)
Secondary_Verifications: Clear error messages for expired links
Negative_Verification: Expired links cannot be used for authentication

Test Case 12

Test Case Metadata

Test Case ID: CSS01US01_TC_012
Title: Verify access prevention to protected pages without authentication
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Security/Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Auth Services, Security, Access-Control, MOD-Authentication, P1-Critical, Phase-Smoke, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Security Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Compliance
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_012
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_011, CSS01US01_TC_013

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal, Authentication Service
Performance_Baseline: < 2 seconds redirect response
Data_Requirements: Protected page URLs

Prerequisites

Setup_Requirements: Consumer portal deployed with protected pages
User_Roles_Permissions: None (testing unauthorized access)
Test_Data: Protected URLs: /dashboard, /billing, /usage, /profile
Prior_Test_Cases: None

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open browser in incognito mode	New session with no authentication	N/A	Ensure clean session
2	Navigate directly to dashboard URL	Redirected to sign-in page	https://portal.waterutility.com/dashboard	Should not access dashboard
3	Navigate directly to billing URL	Redirected to sign-in page	https://portal.waterutility.com/billing	Should not access billing
4	Navigate directly to usage URL	Redirected to sign-in page	https://portal.waterutility.com/usage	Should not access usage data
5	Navigate directly to profile URL	Redirected to sign-in page	https://portal.waterutility.com/profile	Should not access profile
6	Verify redirect behavior	All redirects go to sign-in page	N/A	Consistent security behavior

Verification Points

Primary_Verification: All protected pages redirect unauthenticated users to sign-in
Secondary_Verifications: No data leakage, proper redirect URLs
Negative_Verification: No protected content accessible without authentication

Test Case 13

Test Case Metadata

Test Case ID: CSS01US01_TC_013
Title: Verify authenticated users redirect to dashboard upon successful login
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Functional/Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Auth Services, Navigation, MOD-Authentication, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Dashboard Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_013
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_012, CSS01US01_TC_014

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal, Authentication Service, Dashboard Service
Performance_Baseline: < 3 seconds dashboard load
Data_Requirements: Valid user credentials

Prerequisites

Setup_Requirements: Existing user account with valid credentials
User_Roles_Permissions: Valid customer account
Test_Data: Account: WTR-2024-001234, Email: john.smith@email.com, Password: MyStr0ng!Pass
Prior_Test_Cases: Account must be created and activated

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to sign-in page	Sign-in page loads successfully	https://portal.waterutility.com	Verify page accessibility
2	Enter valid account number	Account number accepted	WTR-2024-001234	Use existing test account
3	Enter valid password	Password field accepts input	MyStr0ng!Pass	Password should be masked
4	Click "Sign In" button	Authentication process initiates	N/A	Loading indicator may appear
5	Verify successful login	Redirected to dashboard page	N/A	Should redirect within 3 seconds
6	Confirm dashboard elements	Dashboard loads with user data	N/A	Verify personalized content

Verification Points

Primary_Verification: Successful authentication redirects user to dashboard
Secondary_Verifications: Dashboard loads properly with user-specific data
Negative_Verification: No error messages or failed authentication

Test Case 14

Test Case Metadata

Test Case ID: CSS01US01_TC_014
Title: Verify clear error messages display for invalid credentials
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Auth Services, Error-Handling, UI, MOD-Authentication, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-Medium, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Error Handling Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, UX-Metrics
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US01_AC_014
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_013, CSS01US01_TC_015

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal, Authentication Service
Performance_Baseline: < 2 seconds error response
Data_Requirements: Invalid credential combinations

Prerequisites

Setup_Requirements: Consumer portal accessible
User_Roles_Permissions: None required
Test_Data: Invalid account: "INVALID-123", Invalid password: "wrongpass", Invalid email: "nonexistent@test.com"
Prior_Test_Cases: None

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to sign-in page	Sign-in page loads successfully	https://portal.waterutility.com	Ensure clean starting state
2	Enter invalid account number	Field accepts input	"INVALID-123"	No immediate validation error
3	Enter invalid password	Field accepts input	"wrongpass"	Password should be masked
4	Click "Sign In" button	Clear error message appears	N/A	Error should be user-friendly
5	Verify error message content	Message explains credential issue	N/A	Should not reveal which field is wrong
6	Test with invalid email format	Same clear error behavior	"nonexistent@test.com"	Consistent error handling

Verification Points

Primary_Verification: Clear, user-friendly error messages appear for invalid credentials
Secondary_Verifications: Errors don't reveal which specific field is incorrect
Negative_Verification: No system error messages or technical details exposed

Test Case 15

Test Case Metadata

Test Case ID: CSS01US01_TC_015
Title: Verify failed login attempt limits and temporary lockouts
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Security/Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Auth Services, Security, Brute-Force-Protection, MOD-Authentication, P1-Critical, Phase-Regression, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Security Service, Database
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Compliance
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_015
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_014, CSS01US01_TC_016

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal, Authentication Service, Security Service
Performance_Baseline: < 2 seconds lockout response
Data_Requirements: Valid account for lockout testing

Prerequisites

Setup_Requirements: Account lockout mechanism configured
User_Roles_Permissions: Valid test account that can be locked
Test_Data: Valid account: WTR-2024-001234, Invalid password: "wrongpass"
Prior_Test_Cases: CSS01US01_TC_014

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to sign-in page	Sign-in page loads successfully	https://portal.waterutility.com	Start with clean session
2	Enter valid account number	Account field accepts input	WTR-2024-001234	Use valid test account
3	Enter incorrect password (attempt 1)	Error message appears	"wrongpass1"	First failed attempt
4	Repeat with different wrong password (attempt 2)	Error message appears	"wrongpass2"	Second failed attempt
5	Continue until 5th failed attempt	Account temporarily locked	"wrongpass5"	Should trigger lockout
6	Verify lockout message	Clear lockout message displayed	N/A	Should indicate lockout duration
7	Attempt login with correct password	Still blocked due to lockout	MyStr0ng!Pass	Valid credentials blocked

Verification Points

Primary_Verification: Account locks after 5 failed login attempts with clear messaging
Secondary_Verifications: Lockout duration specified, valid credentials blocked during lockout
Negative_Verification: Brute force attacks prevented effectively

Test Case 16

Test Case Metadata

Test Case ID: CSS01US01_TC_016
Title: Verify "Back to Sign In" navigation from all related pages
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: UI/Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Auth Services, Navigation, UI, MOD-Authentication, P2-High, Phase-Regression, Type-UI, Platform-Web, Report-Product, Customer-All, Risk-Low, Business-High, Revenue-Impact-Medium, Integration-Point, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Onboarding/Support
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, UI Navigation
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, UX-Metrics
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US01_AC_016
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_015, CSS01US01_TC_017

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal UI Navigation
Performance_Baseline: < 2 seconds navigation
Data_Requirements: None

Prerequisites

Setup_Requirements: All authentication-related pages accessible
User_Roles_Permissions: None required
Test_Data: N/A
Prior_Test_Cases: None

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to sign-up page	Sign-up page loads successfully	https://portal.waterutility.com/signup	Verify page accessibility
2	Locate "Back to Sign In" link	Link is visible and clickable	N/A	Should be prominently placed
3	Click "Back to Sign In" link	Navigates to sign-in page	N/A	Should redirect quickly
4	Navigate to forgot password page	Password reset page loads	https://portal.waterutility.com/forgot	Access password reset
5	Locate and click "Back to Sign In"	Navigates to sign-in page	N/A	Consistent navigation
6	Test from password setup page	Navigation works from setup page	Setup URL from email	All pages have consistent navigation

Verification Points

Primary_Verification: "Back to Sign In" navigation works from all authentication-related pages
Secondary_Verifications: Navigation is fast and consistent across pages
Negative_Verification: No broken navigation links or missing back options

Test Case 17

Test Case Metadata

Test Case ID: CSS01US01_TC_017
Title: Verify session security with automatic timeout
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Security/Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Auth Services, Security, Session-Management, MOD-Authentication, P1-Critical, Phase-Regression, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 35 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Session Service, Security Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Compliance
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_017
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_016, CSS01US01_TC_018

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal, Session Management Service
Performance_Baseline: < 3 seconds timeout redirect
Data_Requirements: Valid user credentials

Prerequisites

Setup_Requirements: Session timeout configured to 30 minutes
User_Roles_Permissions: Valid customer account
Test_Data: Valid credentials for sustained login
Prior_Test_Cases: CSS01US01_TC_013

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Log in successfully	User authenticated and on dashboard	Valid credentials	Establish authenticated session
2	Note login timestamp	Record exact login time	N/A	For timeout calculation
3	Remain inactive for 30 minutes	No user interaction with portal	N/A	Test requires patience or automation
4	Attempt to access protected page	Session expired, redirect to sign-in	Any protected URL	Should require re-authentication
5	Verify timeout message	Clear session expiry message shown	N/A	User should understand what happened
6	Confirm re-authentication required	Cannot access protected content	N/A	Must sign in again

Verification Points

Primary_Verification: User session automatically expires after 30 minutes of inactivity
Secondary_Verifications: Clear timeout messaging, proper redirect to sign-in
Negative_Verification: No access to protected content after timeout

Test Case 18

Test Case Metadata

Test Case ID: CSS01US01_TC_018
Title: Verify responsive design works across desktop, tablet, and mobile devices
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: UI/Compatibility
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Auth Services, UI, Responsive, Cross-Platform, MOD-Authentication, P2-High, Phase-Regression, Type-UI, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Onboarding/Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 15 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, UI Components
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, UX-Metrics, Cross-Platform-Support
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US01_AC_018
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_017, CSS01US01_TC_019

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
Dependencies: Consumer Portal UI, Responsive Framework
Performance_Baseline: < 3 seconds load time on all devices
Data_Requirements: None

Prerequisites

Setup_Requirements: Browser dev tools for device simulation
User_Roles_Permissions: None required
Test_Data: N/A
Prior_Test_Cases: None

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open sign-in page on desktop	Page renders properly at 1920x1080	https://portal.waterutility.com	Full desktop layout
2	Resize to tablet view (1024x768)	Layout adapts responsively	N/A	Elements should reflow appropriately
3	Resize to mobile view (375x667)	Layout optimized for mobile	N/A	Touch-friendly interface
4	Test form interactions on mobile	Touch inputs work correctly	N/A	Fields easily selectable
5	Verify readability across devices	Text remains legible at all sizes	N/A	No text truncation or overlap
6	Test navigation on each device type	All links and buttons functional	N/A	Consistent user experience

Verification Points

Primary_Verification: Portal works responsively across desktop, tablet, and mobile viewports
Secondary_Verifications: All functionality preserved across device types
Negative_Verification: No layout breaks or unusable elements on any device

Test Case 19

Test Case Metadata

Test Case ID: CSS01US01_TC_019
Title: Verify integration with existing customer database for account validation
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Integration/API
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Auth Services, Database, Integration, MOD-Authentication, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-External-Dependency, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Customer Database, Legacy Systems
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Integration-Health, Data-Integrity
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_019
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_018, CSS01US01_TC_020

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal, Customer Database, Authentication API
Performance_Baseline: < 2 seconds validation response
Data_Requirements: Existing customer records in database

Prerequisites

Setup_Requirements: Customer database accessible, API endpoints functional
User_Roles_Permissions: Database read access for validation
Test_Data: Existing: WTR-2024-001234, Non-existing: WTR-9999-999999
Prior_Test_Cases: Database connectivity established

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to account creation page	Page loads successfully	https://portal.waterutility.com/signup	Ensure form accessibility
2	Enter existing customer account number	System validates against database	WTR-2024-001234	Should find existing record
3	Complete registration with valid account	Account creation succeeds	customer@example.com	Links to existing customer data
4	Attempt registration with invalid account	Error message for unknown account	WTR-9999-999999	Should reject non-existent accounts
5	Verify database lookup timing	Validation completes within 2 seconds	N/A	Performance requirement met
6	Test account number format validation	Proper format checking occurs	Invalid formats	System validates format before lookup

Verification Points

Primary_Verification: Account numbers are validated against existing customer database
Secondary_Verifications: Performance meets SLA, proper error handling for invalid accounts
Negative_Verification: Non-existent accounts cannot be registered

Test Case 20

Test Case Metadata

Test Case ID: CSS01US01_TC_020
Title: Verify welcome email with password setup link is sent upon account creation
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Integration/Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Auth Services, Email, Welcome, Integration, MOD-Authentication, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Email Service, Template Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Integration-Health, Email-Delivery
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_020
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_019, CSS01US01_TC_021

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal, Email Service, Postmark Templates
Performance_Baseline: < 2 minutes email delivery
Data_Requirements: Valid email address for welcome email

Prerequisites

Setup_Requirements: Email service configured with Postmark CSS welcome template
User_Roles_Permissions: None required
Test_Data: customer@example.com
Prior_Test_Cases: CSS01US01_TC_019

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete new account creation	Account successfully created	customer@example.com	Use valid email address
2	Monitor email inbox	Welcome email received within 2 minutes	N/A	Track delivery time
3	Verify email uses Postmark welcome template	Email formatted with proper CSS template	N/A	Professional appearance
4	Check email contains password setup link	Functional setup link included	N/A	Link should be clickable
5	Verify email subject and content	Welcome message and clear instructions	N/A	User-friendly messaging
6	Test password setup link functionality	Link redirects to password creation page	N/A	Link must work correctly

Verification Points

Primary_Verification: Welcome email sent using Postmark CSS template with functional setup link
Secondary_Verifications: Email delivered within SLA, professional formatting, clear instructions
Negative_Verification: No duplicate emails, no delivery failures

Test Case 21

Test Case Metadata

Test Case ID: CSS01US01_TC_021
Title: Verify reset password email with setup link uses Postmark CSS template
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Integration/Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Auth Services, Email, Reset, Integration, MOD-Authentication, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Support
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Email Service, Template Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Integration-Health, Email-Delivery
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_021
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_020, CSS01US01_TC_022

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal, Email Service, Postmark Templates
Performance_Baseline: < 2 minutes email delivery
Data_Requirements: Existing user account for password reset

Prerequisites

Setup_Requirements: Email service configured with Postmark CSS reset template
User_Roles_Permissions: Existing customer account
Test_Data: john.smith@email.com (existing account)
Prior_Test_Cases: User account must exist

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to forgot password page	Password reset page loads	https://portal.waterutility.com/forgot	Access reset functionality
2	Enter existing customer email	Email accepted for reset	john.smith@email.com	Use valid registered email
3	Submit password reset request	Confirmation message appears	N/A	Note timestamp for delivery tracking
4	Monitor email inbox	Reset email received within 2 minutes	N/A	Track delivery performance
5	Verify email uses Postmark reset template	Email formatted with proper CSS template	N/A	Professional appearance required
6	Check email contains password setup link	Functional setup link included	N/A	Link should be clickable
7	Verify email subject and instructions	Clear reset instructions provided	N/A	User-friendly messaging

Verification Points

Primary_Verification: Reset password email sent using Postmark CSS template with functional setup link
Secondary_Verifications: Email delivered within SLA, professional formatting, clear instructions
Negative_Verification: No duplicate emails, no delivery failures

Test Case 22

Test Case Metadata

Test Case ID: CSS01US01_TC_022
Title: Verify password setup link redirects to setup page correctly
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Integration/Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Auth Services, Navigation, Integration, MOD-Authentication, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding/Support
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Link Generation Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Integration-Health
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_022
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_021, CSS01US01_TC_004

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal, Link Generation Service, Setup Page
Performance_Baseline: < 3 seconds redirect response
Data_Requirements: Valid setup link from email

Prerequisites

Setup_Requirements: Password setup links generated and delivered
User_Roles_Permissions: None required
Test_Data: Setup links from welcome and reset emails
Prior_Test_Cases: CSS01US01_TC_020, CSS01US01_TC_021

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Receive welcome email with setup link	Email contains functional setup link	Link from CSS01US01_TC_020	Link should be clearly visible
2	Click password setup link from welcome email	Redirects to password setup page	N/A	Should redirect within 3 seconds
3	Verify setup page loads correctly	Password creation form displays	N/A	All form elements should be present
4	Receive reset email with setup link	Email contains functional setup link	Link from CSS01US01_TC_021	Link should be clearly visible
5	Click password setup link from reset email	Redirects to password setup page	N/A	Should redirect within 3 seconds
6	Verify consistent page functionality	Same setup page experience	N/A	Both links lead to identical functionality

Verification Points

Primary_Verification: Password setup links from both welcome and reset emails redirect correctly to setup page
Secondary_Verifications: Fast redirect response, consistent user experience
Negative_Verification: No broken links or redirect errors

Test Case 23 - API Integration

Test Case Metadata

Test Case ID: CSS01US01_TC_023
Title: API - Verify user registration endpoint handles valid and invalid requests
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: API/Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Negative, Consumer, Auth Services, API, Backend, MOD-Authentication, P1-Critical, Phase-Regression, Type-API, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-External-Dependency

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: API, Database, Email Service, Validation Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: API

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, API-Health, Integration-Metrics
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_003, CSS01US01_AC_004, CSS01US01_AC_019
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_003, CSS01US01_TC_019

Test Environment

Environment: Dev/Staging/Production
Browser/Version: API Testing Tool
Device/OS: Windows 10/11
Screen_Resolution: N/A
Dependencies: Registration API, Database, Email Service
Performance_Baseline: < 500ms API response time
Data_Requirements: Valid and invalid API request payloads

Prerequisites

Setup_Requirements: API endpoints accessible, database connectivity
User_Roles_Permissions: API access credentials
Test_Data: Various email formats, valid/invalid account numbers
Prior_Test_Cases: API connectivity verified

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Send POST request with valid email	200 OK response, user created	{"email": "customer@example.com", "accountNumber": "WTR-2024-001234"}	Valid registration request
2	Send POST request with invalid email	400 Bad Request, validation error	{"email": "invalid-email", "accountNumber": "WTR-2024-001234"}	Email validation test
3	Send POST request with non-existent account	404 Not Found, account not found	{"email": "test@example.com", "accountNumber": "WTR-9999-999999"}	Account validation test
4	Send POST request with duplicate email	409 Conflict, user already exists	{"email": "customer@example.com", "accountNumber": "WTR-2024-001234"}	Duplicate prevention test
5	Verify API response times	All responses under 500ms	N/A	Performance requirement
6	Test API security headers	Proper security headers present	N/A	Security compliance check

Verification Points

Primary_Verification: API correctly handles valid registrations and rejects invalid requests
Secondary_Verifications: Proper HTTP status codes, performance within SLA
Negative_Verification: Invalid requests properly rejected with clear error messages

Test Case 24 - Performance

Test Case Metadata

Test Case ID: CSS01US01_TC_024
Title: Performance - Verify system handles concurrent user registration load
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Performance/Load
Test Level: System
Priority: P1-Critical
Execution Phase: Performance
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Performance, Consumer, Auth Services, Load-Testing, Scalability, MOD-Authentication, P1-Critical, Phase-Performance, Type-Performance, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 30 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Database, Email Service, Load Balancer
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Performance-Metrics, Scalability-Report
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US01_AC_004, CSS01US01_AC_010
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_004, CSS01US01_TC_010

Test Environment

Environment: Performance Testing Environment
Browser/Version: Load Testing Tool
Device/OS: Load Generation Servers
Screen_Resolution: N/A
Dependencies: Full system stack, monitoring tools
Performance_Baseline: Handle 100 concurrent registrations, 95% under 3 seconds
Data_Requirements: Large dataset of test emails and accounts

Prerequisites

Setup_Requirements: Performance testing environment, monitoring enabled
User_Roles_Permissions: Performance testing access
Test_Data: 1000+ unique email addresses and account numbers
Prior_Test_Cases: System baseline performance established

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Start monitoring system resources	Baseline metrics captured	N/A	CPU, memory, database performance
2	Execute 50 concurrent user registrations	All complete successfully within 3 seconds	50 unique emails/accounts	Moderate load test
3	Execute 100 concurrent user registrations	95% complete within 3 seconds	100 unique emails/accounts	Target load test
4	Execute 200 concurrent user registrations	System handles gracefully, no failures	200 unique emails/accounts	Stress load test
5	Monitor email delivery performance	All welcome emails sent within 2 minutes	N/A	Email system performance
6	Verify system recovery	Normal performance after load completion	N/A	System stability check

Verification Points

Primary_Verification: System handles 100 concurrent registrations with 95% under 3 seconds
Secondary_Verifications: No system failures, email delivery within SLA
Negative_Verification: No data corruption or system instability under load

Test Case 25 - Security

Test Case Metadata

Test Case ID: CSS01US01_TC_025
Title: Security - Verify protection against common authentication attacks
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Security/Penetration
Test Level: System
Priority: P1-Critical
Execution Phase: Security
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Auth Services, Security, Penetration-Testing, Vulnerability, MOD-Authentication, P1-Critical, Phase-Security, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-Critical, Business-Critical, Revenue-Impact-High, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Critical
Complexity_Level: High
Expected_Execution_Time: 60 minutes
Reproducibility_Score: Medium
Data_Sensitivity: Critical
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, API, Security Service, Database
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Compliance, Vulnerability-Assessment
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Critical

Requirements Traceability

Related_Requirements: CSS01US01_AC_015, CSS01US01_AC_005, CSS01US01_AC_006
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_015, CSS01US01_TC_005

Test Environment

Environment: Security Testing Environment
Browser/Version: Security Testing Tools
Device/OS: Penetration Testing Environment
Screen_Resolution: N/A
Dependencies: Full system stack, security monitoring
Performance_Baseline: Security measures respond within 2 seconds
Data_Requirements: Attack simulation payloads

Prerequisites

Setup_Requirements: Security testing environment, monitoring enabled
User_Roles_Permissions: Security testing access
Test_Data: SQL injection payloads, XSS scripts, brute force attack patterns
Prior_Test_Cases: Basic functionality verified

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Test SQL injection on login fields	System blocks injection attempts	'; DROP TABLE users; --	No database compromise
2	Test XSS injection on input fields	Script execution prevented	<script>alert('XSS')</script>	No script execution
3	Test brute force password attacks	Account lockout mechanisms trigger	Automated password attempts	Protection engages after 5 attempts
4	Test CSRF protection	Cross-site requests blocked	Forged requests from external site	CSRF tokens required
5	Test session hijacking resistance	Session security maintained	Session token manipulation	Secure session management
6	Verify password policy enforcement	Weak passwords rejected	Various weak password patterns	Strong password requirements enforced

Verification Points

Primary_Verification: System resistant to SQL injection, XSS, brute force, and CSRF attacks
Secondary_Verifications: Proper logging of attack attempts, no data exposure
Negative_Verification: No successful unauthorized access or data compromise

Test Case 26 - Cross-Browser Compatibility

Test Case Metadata

Test Case ID: CSS01US01_TC_026
Title: Cross-Browser - Verify authentication functionality across Chrome, Firefox, Safari, Edge
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Compatibility/Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Auth Services, Cross-Browser, Compatibility, MOD-Authentication, P2-High, Phase-Regression, Type-Compatibility, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, Happy-path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 20 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, UI Components, Browser APIs
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Browser-Compatibility, Cross-Platform-Support
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US01_AC_018
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_018, CSS01US01_TC_001

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+, Firefox 118+, Safari 16+, Edge 118+
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal, Cross-browser testing tools
Performance_Baseline: Consistent performance across browsers
Data_Requirements: Valid test credentials

Prerequisites

Setup_Requirements: Multiple browsers installed and configured
User_Roles_Permissions: Valid customer account
Test_Data: WTR-2024-001234, john.smith@email.com, MyStr0ng!Pass
Prior_Test_Cases: Basic functionality verified in Chrome

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Test sign-in functionality in Chrome	Successful authentication and dashboard access	Valid credentials	Baseline browser test
2	Test sign-in functionality in Firefox	Successful authentication and dashboard access	Valid credentials	Firefox compatibility
3	Test sign-in functionality in Safari	Successful authentication and dashboard access	Valid credentials	Safari compatibility
4	Test sign-in functionality in Edge	Successful authentication and dashboard access	Valid credentials	Edge compatibility
5	Test password visibility toggle in all browsers	Toggle works consistently across browsers	N/A	UI component compatibility
6	Test responsive behavior in all browsers	Consistent responsive design	N/A	Layout compatibility
7	Verify error handling consistency	Same error messages and behavior	Invalid credentials	Error handling compatibility

Verification Points

Primary_Verification: Authentication functionality works consistently across Chrome, Firefox, Safari, and Edge
Secondary_Verifications: UI elements render properly, performance is acceptable
Negative_Verification: No browser-specific bugs or layout issues

Test Case 27 - Negative Testing

Test Case Metadata

Test Case ID: CSS01US01_TC_027
Title: Negative - Verify system handles malformed email addresses and edge cases
Created By: Auto-generated
Created Date: July 15, 2025
Version: 1.0

Classification

Module/Feature: Consumer Portal Authentication
Test Type: Functional/Negative
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Auth Services, Edge-Cases, Validation, MOD-Authentication, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Point

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 15 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: CxServices, Validation Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Edge-Case-Coverage
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CSS01US01_AC_003
Related_Bugs: N/A
Related_Test_Cases: CSS01US01_TC_003, CSS01US01_TC_023

Test Environment

Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer Portal, Validation Service
Performance_Baseline: < 1 second validation response
Data_Requirements: Various malformed email patterns

Prerequisites

Setup_Requirements: Account creation page accessible
User_Roles_Permissions: None required
Test_Data: Malformed emails: user@, @domain.com, user.domain, user@domain, etc.
Prior_Test_Cases: CSS01US01_TC_003

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Enter email with missing domain	Real-time validation error appears	"user@"	Should catch incomplete email
2	Enter email with missing user	Real-time validation error appears	"@domain.com"	Should catch missing user part
3	Enter email without @ symbol	Real-time validation error appears	"user.domain.com"	Should require @ symbol
4	Enter email with invalid TLD	Real-time validation error appears	"user@domain"	Should validate domain format
5	Enter email with special characters	Proper handling of edge cases	"user+tag@domain.com"	Valid email should be accepted
6	Enter extremely long email address	Appropriate length validation	256+ character email	Should handle length limits
7	Test SQL injection in email field	Input sanitization prevents injection	"user'; DROP TABLE--@test.com"	Security validation

Verification Points

Primary_Verification: System properly validates and rejects malformed email addresses
Secondary_Verifications: Clear error messages, security against injection
Negative_Verification: Valid edge case emails are properly accepted

System Admin Dashboard (ONB01US01)

Utility Admin Dashboard (ONB02US01)

Data Migration (ONB04US01)

User Access and Management (ONB02US03)

Calendar & Scheduling Management (ONB02US04)

Service Areas (ONB02US08)

Organization Setup (ONB01US01)

Payment Gateway Integration (ONB03US01)

ID & Reference Format Settings (ONB02US07)

Bento Menu (ONB07)

Utility Management (ONB02US06)

Utility Plans & Tariffs Management - (ONB02US05)

Core System Settings - (ONB02US02)

Utility Plans & Tariffs Management - ss

Account Management & Session Control (AU01US03)

Settings (CIS01US07)

Service Request Management (CIS01US06)

Complaints (CIS01US05)

Consumer management (CIS01US02)

New Service Connection Application Form (CIS01US03)

New Connection Application Detail View (CIS01US04)

CSO Dashboard (CIS01US01)

Payment Channel and Modes Configuration (CIS01US13)

Payments Management (CIS01US09)

Outstanding Management System (CIS01US08)

Operational SLA Management (CIS01US14)

Disconnection Request Flow (CIS01US10)

Account Transfer Request (CIS01US12)

Reconnection Flow (CIS01US11)

New Connection Configuration (CIS01US16)

Consumer Portal Authentication (CSS01US01)

Bill Management (CSS01US02)

Payment Agreement Management (CSS01US04)

Payment History Management (CSS01US05)

Credit Notes Management (CSS01US06)

Usage & Consumption Smart Overview (CSS01US07)

Service & Support Management (CSS01US08)

In-App Notification System (CSS01US09)

Request Tracker (CSS01US10)

Preferences Management (CSS01US12)

Profile Details (CSS01US11)

FAQ Access (CSS01US13)

Consumer Self-Service Portal Dashboard (CSS01US15)

Service Payment Management (CSS01US03)

Self-Service Portal Management (CIS01US15)

Service Center Finder (CSS01US14)

My performance (CC01US02)

Call Center Dashboard (CC01US01)

Master (WX01US01)

Field Force Management (WX02US02)

Dispatcher Management System ( WX05US05 )

System Settings Configuration Management ( WX04US04 )

Service Order Dashboard (WX03US03)

Bill Cycle Setup (BX03US02)

Billing Dashboard (BX02US01)

Printing & Distribution Management (BX06US01)

Bill Template Management System (BX03US01)

Single Bill Generation V2 (BX01US04)

Master Bill Viewer (BX04US01)

GL Codes Management (BX05US01)

Bill Generation - (BX01US03)

Route Management (MX02US01)

Read Cycle Management (MX02US02)

Photo Meter Reads (MX02US03)

Manual Meter Reads (MX02US04)

Meter Device Summary Dashboard (MX01US01)

Meter Service Orders (MX01US04)

Meter Device Management (MX01US02)

Meter Reading Validation Dashboard (MX00US01)

Meter Inventory Management Test Cases (MX01US03)

Meter Reading Format (MX04US01)

Manual Reading Validation (MX03US03)

Read Cycle List and Validation Configurations (MX03US01)

Manufacturer and Model Management (MX04US02)

Photo Read Validation (MX03US02)

Individual & Bulk messaging (UX02US02)

Message Template Management System (UX06US06)

Message History Management System (UX05US05 )

Utility Contact List Management (UX03US03)

Communication Workflows (UX03US04)

Total test cases - 27
Total Acceptance criteria- 22
Total Coverage -100%