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Message History Management System (UX05US05 )

Message History Management System - Enhanced Comprehensive Test Suite (UX05US05)

Test Coverage Summary

Total Test Cases: 11
Total Acceptance Criteria: 10
Total Coverage Percentage: 100%

Test Scenario Summary

A. Functional Test Scenarios

  1. Message History Display & Navigation
  2. Search & Filter Operations
  3. Message Status Tracking
  4. Message Detail Viewing
  5. User Role-Based Access
  6. Cross-Channel Message Integration

B. Non-Functional Test Scenarios

  1. Performance Testing
  2. Security & Access Control
  3. Cross-Browser Compatibility
  4. Usability & User Experience
  5. Data Integrity & Reliability

C. Edge Case & Error Scenarios

  1. Boundary Conditions
  2. Invalid Input Handling
  3. System Failure Recovery
  4. Data Inconsistency Handling



SMOKE TEST SUITE
UX05US05_TC_001-Verify Message History Page Load and Unified Message Type Display

Test Case ID: UX05US05_TC_001
Title: Verify Message History Page Load and Unified Message Type Display
Created By: Prachi
Created Date: 2025-06-06
Version: 1.0

Classification:

  • Module/Feature: Message History Management System
  • Test Type: Functional/UI
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Smoke
  • Automation Status: Manual

Enhanced Tags: MOD-Communication, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Dashboard, HappyPath, Performance, Database

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 3 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 25%
  • Integration_Points: Authentication Service, Database, UI Service
  • Code_Module_Mapped: communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting:

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, Module-Coverage
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability:

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Device/OS: Windows 10/11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Authentication Service, Message Database, UI Framework
  • Performance_Baseline: <3 seconds page load
  • Data_Requirements: Sample messages of all types

Prerequisites:

  • Setup_Requirements: Message History service running
  • User_Roles_Permissions: CSO Manager role
  • Test_Data: Messages of all types (Email, SMS, Notification, WhatsApp)
  • Prior_Test_Cases: Authentication test must pass

Test Data:

  • User: cso.manager@atlanticpower.com / SecurePass123!
  • Sample messages:
    • Email: "Monthly Energy Usage Report" to john.doe@atlanticpower.com
    • SMS: "Service Outage Alert" to +15551234567
    • Notification: "System Maintenance" to admin-group
    • WhatsApp: "Payment Reminder" to +15559876543

Test Procedure:

Step

Action

Expected Result

Test Data

Comments

1

Navigate to History section in left navigation

History section highlights and expands

-

Verify navigation state

2

Click on Message History option

Message History page loads within 3 seconds

-

Check page load time

3

Verify page header and description

"Message History" title and subtitle "View and manage your message history, search for specific messages, and check message status." display correctly

-

UI validation

4

Check message table headers

Subject, Recipient, Type, Date, Status columns visible

-

Table structure check

5

Verify all message types display

Email, SMS, Notification, WhatsApp messages all visible in unified view

All message types

AC1 compliance

6

Check message type indicators

Each message shows correct type label

Type indicators

Type identification

7

Verify recipient format consistency

All recipients display in consistent format across message types

Various recipients

AC9 compliance

8

Verify search bar presence

Search messages input field visible and functional

-

Search functionality

9

Check filter dropdowns

Status and Type filter dropdowns present and populated

-

Filter controls

Verification Points:

  • Primary_Verification: Message History page loads with all message types in unified interface
  • Secondary_Verifications: Navigation state, filter controls, recipient format consistency
  • Negative_Verification: No error messages, missing message types, or broken UI elements



UX05US05_TC_002-Verify Message Status Visual Indicators and Color Coding Compliance

Test Case ID: UX05US05_TC_002
Title: Verify Message Status Visual Indicators and Color Coding Compliance
Created By: Prachi
Created Date: 2025-06-06
Version: 1.0

Classification:

  • Module/Feature: Message History Management System
  • Test Type: Functional/UI
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Smoke
  • Automation Status: Manual

Enhanced Tags: MOD-Communication, P1-Critical, Phase-Smoke, Type-UI, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, HappyPath

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: Medium
  • Complexity_Level: Low
  • Expected_Execution_Time: 2 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: High

Coverage Tracking:

  • Feature_Coverage: 15%
  • Integration_Points: Message Status Service, UI Components
  • Code_Module_Mapped: communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting:

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, Module-Coverage
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability:

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Device/OS: Windows 10/11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Message Status Service, CSS Framework
  • Data_Requirements: Messages with all status types

Prerequisites:

  • Setup_Requirements: Message History service operational and responsive
  • User_Roles_Permissions: CSO Manager
  • Test_Data: Messages with all four status types (sent, delivered, pending, failed) available in system database
  • Prior_Test_Cases: UX05US05_TC_001 (Message History Page Load) must pass successfully

Test Procedure:

Step

Action

Expected Result

Test Data

Comments

1

Locate message with "delivered" status

Status shows blue color indicator with "delivered" text

Delivered email message

Blue = delivered per business rules

2

Locate message with "sent" status

Status shows green color indicator with "sent" text

Sent SMS message

Green = sent per business rules

3

Locate message with "pending" status

Status shows yellow color indicator with "pending" text

Pending invoice message

Yellow = pending per business rules

4

Locate message with "failed" status

Status shows red color indicator with "failed" text

Failed verification email

Red = failed per business rules

7

Verify status indicator visibility

All status indicators clearly visible and distinguishable

All messages

Visual accessibility

78

Check status consistency

Same status types show identical indicators across message types

Cross-type comparison

Consistency validation

Verification Points:

  • Primary_Verification: All status indicators display correct colors and text per AC2
  • Secondary_Verifications visual consistency, accessibility
  • Negative_Verification: No missing, incorrect, or inconsistent status indicators



REGRESSION TEST SUITE

UX05US05_TC_003-Verify Comprehensive Search Functionality Across All Message Attributes

Test Case ID: UX05US05_TC_003
Title: Verify Comprehensive Search Functionality Across All Message Attributes
Created By: Prachi
Created Date: 2025-06-06
Version: 1.0

Classification:

  • Module/Feature: Message History Management System
  • Test Type: Functional/Integration
  • Test Level: Integration
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags: MOD-Communication, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, API, Database, HappyPath, Performance

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 5 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 30%
  • Integration_Points: Database, Message Content Service,API
  • Code_Module_Mapped: communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Requirements Traceability:

Stakeholder Reporting:

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, Module-Coverage
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Test Environment

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Device/OS: Windows 10/11, macOS 12+
  • Performance_Baseline: <500ms search response
  • Dependencies: Search API, Message Database, Content Indexing Service

Prerequisites:

  • Setup_Requirements: Message History page loaded
  • User_Roles_Permissions: CSO Manager
  • Prior_Test_Cases: UX05US05_TC_001 (Message History Page Load) must pass successfully

Test Data:

  • Subject search: "Account Verification", "Usage Alert", "Payment Confirmation"
  • Recipient search: "robert.johnson@example.com", "john.doe", "+15551234567"
  • Tag search: "billing", "maintenance", "emergency"

Test Procedure:

Step

Action

Expected Result

Test Data

Comments

1

Enter subject text in search box

Search filters messages containing subject text within 500ms

"Account Verification"

Subject search validation

2

Clear and search by recipient email

Results show messages to specific recipient

robert.johnson@example.com

Email recipient search

3

Clear and search by recipient name

Results show messages to recipient by name

"john.doe"

Name-based recipient search

4

Clear and search by tag

Results show messages with specific tag

"billing"

Tag-based search

7

Search with partial text

Partial matches appear in results

"Invoice"

Partial matching capability

8

Search with case variations

Search is case-insensitive

"ACCOUNT", "account", "Account"

Case sensitivity test

9

Search with special characters

Special characters handled correctly

"payment@due", "#INV-2025"

Special character handling

10

Search with non-existent term

"No results found" message displays clearly

"xyz123nonexistent"

Empty results handling

11

Clear search field

All messages display again

-

Reset functionality

Verification Points:

  • Primary_Verification: Search accurately finds messages across subject, recipient, tags, and content per AC5
  • Secondary_Verifications: Response time compliance, partial matching, case handling,no data handling
  • Negative_Verification: Invalid searches handled gracefully, no system errors



UX05US05_TC_004-Verify Single-Click Filter Functionality for Type and Status

Test Case ID: UX05US05_TC_004
Title: Verify Single-Click Filter Functionality for Type and Status
Created By: Prachi
Created Date: 2025-06-06
Version: 1.0

Classification:

  • Module/Feature: Message History Management System
  • Test Type: Functional
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags: MOD-Communication, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High, API, Database, HappyPath ,Performance

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: Medium
  • Complexity_Level: Medium
  • Expected_Execution_Time: 4 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: High

Coverage Tracking:

  • Feature_Coverage: 25%
  • Integration_Points: Filter Service, Database Query Engine
  • Code_Module_Mapped: communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Requirements Traceability:

Stakeholder Reporting:

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, Module-Coverage
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High


Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Performance_Baseline: <500ms filter response
  • Dependencies: Filter API, Message Database

Prerequisites:

  • Setup_Requirements: Message History service running
  • User_Roles_Permissions: CSO Manager role
  • Prior_Test_Cases: Authentication test must pass,UX05US05_TC_001

Test Data:

  • Status filters: All, Delivered, Sent, Pending, Failed
  • Type filters: All, Email, SMS, Notification, WhatsApp
  • Mixed message data with all combinations

Test Procedure:

Step

Action

Expected Result

Test Data

Comments

1

Click Status dropdown

Dropdown opens showing all status options

All, Delivered, Pending, Failed

Status filter UI - AC4

2

Single-click "Failed" status

Only failed messages display immediately

Failed status filter

Single-click filtering - AC4

3

Verify filter application speed

Filter applies within 500ms

-

Performance validation

4

Click Type dropdown while Failed active

Type dropdown shows available options

All, Email, SMS, WhatsApp

Type filter UI - AC3

5

Single-click "Email" type

Only failed email messages display

Failed + Email filter

Combined filtering - AC3

6

Single-click different status

Filter changes to new status with email type

Delivered + Email

Filter interaction

7

test newest and oldest filter

Filter changes according to newest ands oldest

-

-

8

click "clear filter"

filter gets cleared all messages displays

all messages

-

9

Test each status filter individually

Each status filter works with single click

Each status option

AC4 comprehensive test

10

Test each type filter individually

Each type filter works with single click

Each type option

AC3 comprehensive test

11

Verify filter state persistence

Filters maintain state during page interactions

Active filters

State management

Verification Points:

  • Primary_Verification: Single-click filtering works for both type and status per AC3 and AC4
  • Secondary_Verifications: Filter combinations, performance, state persistence
  • Negative_Verification: No filter failures or incorrect results



UX05US05_TC_005-Verify Complete Message Content Display and Recipient Information Consistency

Test Case ID: UX05US05_TC_005
Title: Verify Complete Message Content Display and Recipient Information Consistency
Created By: Prachi
Created Date: 2025-06-06
Version: 1.0

Classification:

  • Module/Feature: Message History Management System
  • Test Type: Functional/UI
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags: MOD-Communication, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-CSM, Customer-All, Risk-Medium, Business-High, HappyPath, Database

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: Medium
  • Complexity_Level: Medium
  • Expected_Execution_Time: 4 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: High

Coverage Tracking:

  • Feature_Coverage: 20%
  • Integration_Points: Message Content Service, Database, UI Modal Service
  • Code_Module_Mapped: communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Requirements Traceability:

Stakeholder Reporting:

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, Module-Coverage
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Performance_Baseline: <500ms filter response
  • Dependencies: Filter API, Message Database

Prerequisites:

  • Setup_Requirements: Message History service running
  • User_Roles_Permissions: CSO Manager role
  • Test_Data: Messages of all types (Email, SMS, Notification, WhatsApp)
  • Prior_Test_Cases: Authentication test must pass


Test Data:

  • Email message: "Account Verification" to robert.johnson@example.com
  • SMS message: "Usage Alert" to +15559876543
  • WhatsApp: "Payment Reminder" to +15551234567

Test Procedure:

Step

Action

Expected Result

Test Data

Comments

1

Click on email message row

Message detail modal/page opens

Account Verification email

Navigation to detail view

2

Verify complete message content display

Full message content visible and readable

Complete email content

AC8 compliance

3

Check recipient information format

Email recipient displayed consistently

robert.johnson@example.com

AC9 email format

4

Verify message metadata

Subject, type, status, timestamp all visible

Email metadata

Complete information display

5

Close detail view and open SMS message

SMS detail opens correctly

Usage Alert SMS

Cross-type navigation

6

Verify SMS content display

Complete SMS content visible

Full SMS text

AC8 for SMS

7

Check SMS recipient format

Phone number displayed consistently

+15559876543

AC9 phone format

8

Close and open WhatsApp message

WhatsApp detail opens

Payment reminder

WhatsApp type test

9

Verify WhatsApp content and recipient

Complete content and consistent recipient format

Full WhatsApp content

AC8 & AC9 for WhatsApp

10

Test modal/page close functionality

Returns to message list successfully

-

Navigation back

Verification Points:

  • Primary_Verification: Complete message content displays for all message types per AC8
  • Secondary_Verifications: Consistent recipient formatting across all types per AC9, navigation
  • Negative_Verification: No truncated content, missing information, or formatting inconsistencies



UX05US05_TC_006- Verify Date Column Sorting and DD/MM/YYYY Format Display (date format as per onboarding setting)

Test Case ID: UX05US05_TC_006
Title: Verify Date Column Sorting and DD/MM/YYYY Format Display (date format as per onboarding setting)
Created By: Prachi
Created Date: 2025-06-06
Version: 1.0

Classification:

  • Module/Feature: Message History Management System
  • Test Type: Functional
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags: MOD-Communication , P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-Medium, HappyPath, Database

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: Low
  • Complexity_Level: Low
  • Expected_Execution_Time: 3 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Medium

Coverage Tracking:

  • Feature_Coverage: 15%
  • Integration_Points: Sorting Service, Date Formatting Service
  • Code_Module_Mapped: communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Requirements Traceability:

Stakeholder Reporting:

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, Module-Coverage
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Device/OS: Windows 10/11, macOS 12+
  • Dependencies: Sorting API, Date Formatting Service

Prerequisites:

  • Setup_Requirements: Message History service operational and responsive
  • User_Roles_Permissions: CSO Manager
  • Prior_Test_Cases: UX05US05_TC_001 (Message History Page Load) must pass successfully

Test Data:

  • Various timestamps throughout different periods

Test Procedure:

Step

Action

Expected Result

Test Data

Comments

1

Verify default sort order

Messages sorted by date descending (newest first)

-

Default behavior validation

2

Check date format display

All dates display in date format as per the onboarding setting 

06/06/2025, 01/05/2025, etc.

AC7 compliance

3

Verify date format consistency

All message dates use identical format

All visible dates

Format consistency

4

Click on Date column header

Sort direction toggles to ascending (oldest first)

-

AC6 sorting capability

5

Verify ascending sort order

Oldest messages appear at top in correct order

15/03/2025 at top

Sort accuracy validation

6

Check date format after sort

DD/MM/YYYY(date format as per onboarding) format maintained after sorting

Sorted date display

Format persistence

7

Click Date column header again

Sort returns to descending (newest first)

-

Toggle functionality

8

Verify descending sort order

Newest messages appear at top

06/06/2025 at top

Descending sort validation

9

Check sort indicator

Sort arrow/indicator shows current direction

Up/Down arrow

Visual feedback

10

Verify sort stability

Messages with same date maintain consistent order

Same-date messages

Sort stability

Verification Points:

  • Primary_Verification: Date sorting works correctly per AC6 and dates display in format  as per set in onboarding 
  • Secondary_Verifications: Visual indicators, sort stability, format consistency
  • Negative_Verification: No incorrect sort orders or date format inconsistencies



FULL TEST SUITE

UX05US05_TC_007-Verify CSO Manager User Journey - Failed Message Investigation with Delivery History

Test Case ID: UX05US05_TC_007
Title: Verify CSO Manager User Journey - Failed Message Investigation with Delivery History
Created By: Prachi
Created Date: 2025-06-06
Version: 1.0

Classification:

  • Module/Feature: Message History Management System
  • Test Type: Integration/User Journey
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Full
  • Automation Status: Manual

Enhanced Tags: MOD-Communication, P1-Critical, Phase-Full, Type-Integration, Platform-Web, Report-CSM, Customer-Enterprise, Risk-High, Business-Critical, Revenue-Impact-High, HappyPath, API, Database

Business Context:

  • Customer_Segment: Enterprise
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Support
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 6 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 35%
  • Integration_Points: CX-services, Message Delivery Service, Authentication
  • Code_Module_Mapped: communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting:

  • Primary_Stakeholder: CSM
  • Report_Categories: Customer-Impact, Quality-Dashboard
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability:

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Dependencies: Authentication Service, Customer Service Module, Delivery Tracking Service

Prerequisites:

  • Setup_Requirements: Message History service operational and responsive
  • User_Roles_Permissions: CSO Manager
  • Prior_Test_Cases: UX05US05_TC_001 (Message History Page Load) must pass successfully


Test Data:

  • User: cso.manager@atlanticpower.com / SecurePass123!
  • Failed message: "Account Verification" to robert.johnson@example.com
  • Delivery attempts: 3 attempts with timestamps and failure reasons
  • Customer complaint reference: #COMP-2025-0456

Test Procedure:

Step

Action

Expected Result

Test Data

Comments

1

Navigate to Message History

History page loads successfully

-

Access verification

2

Search for customer email

Search results show customer's messages

robert.johnson@example.com

Customer lookup using AC5

3

Filter by "Failed" status

Only failed messages display

Failed status filter

Issue identification using AC4

4

Click on failed Account Verification message

Message details open completely

Account Verification message

Detail investigation using AC8

5

Verify delivery attempt history display

Multiple delivery attempts with timestamps visible

3 attempts with dates/times

AC10 delivery history validation

7

Verify customer information consistency

Customer details consistently formatted

robert.johnson@example.com

AC9 recipient consistency

Verification Points:

  • Primary_Verification: CSO Manager can successfully investigate failed communications with complete delivery history per AC10
  • Secondary_Verifications: Search accuracy, filter effectiveness, detail completeness
  • Negative_Verification: No missing critical information, delivery history gaps, or inconsistent data



UX05US05_TC_008-Verify Billing Manager User Journey - Payment Communication Tracking Across All Types

Test Case ID: UX05US05_TC_008
Title: Verify Billing Manager User Journey - Payment Communication Tracking Across All Types
Created By: Prachi
Created Date: 2025-06-06
Version: 1.0

Classification:

  • Module/Feature: Message History Management System
  • Test Type: Integration/User Journey
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Full
  • Automation Status: Manual

Enhanced Tags: MOD-Communication, P1-Critical, Phase-Full, Type-Integration, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, HappyPath, Services, API, Database

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Billing
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 7 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 40%
  • Integration_Points: Billing Module, Payment Service, Message Delivery
  • Code_Module_Mapped: communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Requirements Traceability:

Stakeholder Reporting:

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, Module-Coverage
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Test Environment

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Device/OS: Windows 10/11, macOS 12+
  • Performance_Baseline: <500ms search response


  • Dependencies: Billing Service, Payment Gateway, Authentication Service

Prerequisites:

  • Setup_Requirements: Message History service operational and responsive
  • User_Roles_Permissions: Billing Manager
  • Prior_Test_Cases: UX05US05_TC_001 (Message History Page Load) must pass successfully

Test Data:

  • User: billing.manager@atlanticpower.com / SecurePass123!
  • Email: "Invoice #INV-2025-04-123" to mary.williams@example.com
  • SMS: "Payment Due Reminder" to +15559876543
  • WhatsApp: "Payment Confirmation" to +15551234567
  • Notification: "Auto-Pay Setup Complete" to billing-group

Test Procedure:

Step

Action

Expected Result

Test Data

Comments

1

Navigate to Message History

History page loads for Billing Manager

-

Role-based access verification

2

Verify all message types visible

Email, SMS, WhatsApp, Notification all displayed in unified view

All billing message types

AC1 unified interface

3

Search for "Invoice" messages

Invoice-related messages across all types display

"Invoice" search term

AC5 cross-content search

4

Filter by Email type

identify billing related emails

Email type filter

AC3 single-click type filter

6

Review Invoice details

Complete invoice content and recipient format visible

INV-2025-04-123 details

AC8 & AC9 compliance

7

Filter by SMS type

identify billing messages

SMS type filter

AC3 SMS filtering

8

Check SMS payment reminder content

Complete SMS content visible with consistent phone format

Payment Due SMS

AC8 & AC9 for SMS

9

Filter by WhatsApp type

identify billing related messages

WhatsApp filter

AC3 WhatsApp filtering

10

Verify WhatsApp payment confirmation

Complete content and consistent recipient format

Payment confirmation

AC8 & AC9 for WhatsApp

Verification Points:

  • Primary_Verification: Billing Manager can track payment communications across all message types
  • Secondary_Verifications: Unified display, type filtering, content completeness, recipient consistency
  • Negative_Verification: No missing critical information, delivery history gaps, or inconsistent data


UX05US05_TC_009-Verify Failed Message Delivery Attempt History Tracking and Display

Test Case ID: UX05US05_TC_009
Title: Verify Failed Message Delivery Attempt History Tracking and Display
Created By: Prachi
Created Date: 2025-06-06
Version: 1.0

Classification:

  • Module/Feature: Message History Management System
  • Test Type: Functional/Integration
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Full
  • Automation Status: Manual

Enhanced Tags: MOD-Communication, P1-Critical, Phase-Full, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, HappyPath, Services, API, Database , Negative

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 5 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 25%
  • Integration_Points: Delivery Service, Error Logging, Database
  • Code_Module_Mapped: communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Requirements Traceability:

Stakeholder Reporting:

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, Module-Coverage
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Test Environment:

  • Environment: Staging
  • Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
  • Dependencies: Delivery Tracking Service, Error Logging Service

Prerequisites:

  • Setup_Requirements: Message History service operational and responsive
  • User_Roles_Permissions: CSO Manager
  • Prior_Test_Cases: UX05US05_TC_001 (Message History Page Load) must pass successfully


Test Data:

  • Failed Email: "Account Verification" with 3 delivery attempts
  • Failed SMS: "Emergency Alert" with 2 delivery attempts
  • Failed WhatsApp: "Payment Notice" with 4 delivery attempts
  • Delivery attempt timestamps and failure reasons

Test Procedure:

Step

Action

Expected Result

Test Data

Comments

1

Filter by "Failed" status

Only failed messages display

Failed status filter

Failed message isolation

2

Click on failed email message

Message detail opens with delivery history section

Account Verification email

AC10 history access

4

Check attempt timestamps

All attempts show DD/MM/YYYY HH:MM format

15/05/2025 14:30, etc.

AC7 & AC10 date compliance

7

Close and open failed SMS

SMS delivery history accessible

Emergency Alert SMS

Cross-type delivery history

8

Verify SMS attempt tracking

Shows SMS-specific delivery attempts and failures

2 SMS attempts

AC10 SMS delivery tracking

10

Close and open failed WhatsApp

WhatsApp delivery history visible

Payment Notice WhatsApp

WhatsApp delivery tracking

11

Verify WhatsApp attempt details

Shows WhatsApp delivery attempt detail

4 WhatsApp attempts

AC10 WhatsApp tracking

12

Check delivery history completeness

All delivery metadata captured and displayed

Complete attempt records

AC10 comprehensive tracking

13

Verify history data consistency

Delivery history format consistent across message types

Cross-type consistency

AC10 standardization

Verification Points:

  • Primary_Verification: System tracks and displays all delivery attempt history for failed messages per AC10
  • Secondary_Verifications: Timestamp formatting , cross-type consistency
  • Negative_Verification: No missing delivery attempts, incomplete information, or formatting errors



NEGATIVE & EDGE CASE TEST SUITE


API TEST CASES (Critical Level ≥7)

UX05US05_TC_010-Verify Message History API Security and Performance Under Load

Test Case ID: UX05US05_TC_010
Title: Verify Message History API Security and Performance Under Load
Criticality Level: 9
Created By: Prachi
Created Date: 2025-06-06
Version: 1.0

Classification:

  • Module/Feature: Message History Management System
  • Test Type: API/Security/Performance
  • Test Level: Integration
  • Priority: P1-Critical
  • Execution Phase: Full
  • Automation Status: Manual

Enhanced Tags: MOD-APISecurity, P1-Critical, Phase-Full, Type-Security, Platform-Both, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, API ,Performance

Business Context:

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics:

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 8 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking:

  • Feature_Coverage: 40%
  • Integration_Points: Authentication Service, Database, Rate Limiting Service, Security Service
  • Code_Module_Mapped: communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: API-Based

Stakeholder Reporting:

  • Primary_Stakeholder: Engineering
  • Report_Categories: Security-Dashboard, Performance-Dashboard, API-Quality
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability:

Test Environment:

  • Environment: Staging
  • Browser/Version: N/A - API Only
  • Device/OS: N/A - API Only
  • Screen_Resolution: N/A - API Only
  • Dependencies: Authentication Service, Database, Rate Limiting Service, Security Framework
  • Performance_Baseline: <100ms authentication response, <500ms data retrieval
  • Data_Requirements: Valid/invalid tokens, large message datasets, attack vectors

Prerequisites:

  • Setup_Requirements: Message History API service operational and responsive
  • User_Roles_Permissions: All user roles (CSO Manager, Billing Manager, etc.)
  • Test_Data: Complete token set for all roles, attack vector datasets, large message collections
  • Prior_Test_Cases: Authentication service tests must pass


Test Data:

  • Valid tokens for all user roles
  • Invalid/malformed tokens
  • Expired tokens
  • SQL injection attempts
  • XSS attack vectors
  • Large result sets (10,000+ messages)

Test Procedure:

Step

Action

Expected Result

Test Data

Comments

1

Send request without authentication

401 Unauthorized response within 100ms

No token

Authentication enforcement

2

Send request with malformed token

401 Unauthorized response

"Bearer invalid_format"

Token validation

3

Send request with expired token

401 Unauthorized response

Expired JWT

Token expiry handling

4

Test SQL injection in parameters

Request rejected, no database compromise

search="'; DROP TABLE--"

SQL injection prevention

5

Test XSS in search parameters

Request sanitized, no script execution

search="<script>alert(1)</script>"

XSS prevention

6

Send valid CSO Manager request

200 OK with appropriate data within 500ms

Valid CSO token

Authorized access performance

10

Verify response data format

All message types included with consistent format

Full message diversity

Data format consistency

Verification Points:

  • Primary_Verification: API enforces security and maintains performance under load
  • Secondary_Verifications: Data filtering, format consistency, rate limiting
  • Negative_Verification: All attack vectors blocked, no data leakage



UX05US05_TC_011-Verify Message Search API Comprehensive Functionality and Edge Cases

Test Case ID: UX05US05_TC_011
Title: Verify Message Search API Comprehensive Functionality and Edge Cases
Criticality Level: 8
Created By: Prachi
Created Date: 2025-06-06
Version: 1.0

Classification:

  • Module/Feature: Message History Management System
  • Test Type: API/Functional
  • Test Level: Integration
  • Priority: P1-Critical
  • Execution Phase: Full
  • Automation Status: Manual

Enhanced Tags: MOD-Communication, P1-Critical, Phase-Full, Type-API, Platform-Both, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, API

Business Context

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 12 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 85%
  • Integration_Points: Search Service, Database, Indexing Service, Caching Layer
  • Code_Module_Mapped: communication
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: API-Based

Stakeholder Reporting

  • Primary_Stakeholder: Product
  • Report_Categories: Feature-Dashboard, Search-Quality, User-Experience
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Staging
  • Browser/Version: N/A - API Only
  • Device/OS: N/A - API Only
  • Screen_Resolution: N/A - API Only
  • Dependencies: Search Service, Database, Indexing Service, Caching Layer
  • Performance_Baseline: <200ms search response, <1s complex queries
  • Data_Requirements: Diverse message dataset, special characters, unicode text

Prerequisites

  • Setup_Requirements: Message History Search API service operational
  • User_Roles_Permissions: All user roles with message access
  • Test_Data: Complete message dataset with all AC5 criteria variations
  • Prior_Test_Cases: Basic API connectivity tests must pass


Test Data:

  • Search queries across all AC5 criteria
  • Filter combinations for all message types
  • Date ranges including edge cases
  • Pagination parameters
  • Special characters and unicode
  • API Endpoint:

Test Procedure:

Step

Action

Expected Result

Test Data

Comments

1

Search by subject text

Returns matching messages within 500ms

query="Account Verification"

AC5 subject search

2

Search by recipient email

Returns recipient-specific messages

query="robert.johnson@example.com"

AC5 recipient search

3

Search by recipient name

Returns name-matched messages

query="john.doe"

AC5 name search

5

Search by tags

Returns tag-matched messages

query="billing"

AC5 tag search

6

Test combined type filter

Returns type-filtered results

type=email&query="invoice"

Combined filtering

7

Test combined status filter

Returns status-filtered results

status=failed&type=email

AC3/AC4 API compliance

9

Test pagination

Returns paginated results correctly

limit=20&offset=40

Pagination accuracy

10

Test special character search

Handles special characters correctly

query="invoice@#$%&*"

Special character handling

12

Test empty result handling

Returns appropriate empty response

query="nonexistent12345"

Empty result handling

Verification Points:

  • Primary_Verification: Search API supports all AC5 search criteria with proper performance
  • Secondary_Verifications: Filter combinations, pagination, special character handling
  • Negative_Verification: Edge cases handled gracefully, no search failures




TEST EXECUTION MATRIX

Cross-Browser/Device Coverage

Test Case ID

Chrome

Firefox

Safari

Edge

iOS Safari

Android Chrome

UX05US05_TC_001

✓

✓

✓

✓

✓

✓

UX05US05_TC_002

✓

✓

✓

✓

✓

✓

UX05US05_TC_003

✓

✓

✓

✓

✓

✓

UX05US05_TC_004

✓

✓

✓

✓

✓

✓

UX05US05_TC_005

✓

✓

✓

✓

-

-

UX05US05_TC_006

✓

✓

✓

✓

-

-

UX05US05_TC_007

✓

✓

-

-

-

-

UX05US05_TC_008

✓

✓

-

-

-

-

UX05US05_TC_009

✓

✓

✓

✓

-

-

UX05US05_API_010

API

API

API

API

API

API

UX05US05_API_011

API

API

API

API

API

API

Test Suite Definitions

Smoke Test Suite (Daily Execution):

  • UX05US05_TC_001, UX05US05_TC_002, UX05US05_API_011
  • Execution Time: ~20 minutes
  • Success Criteria: 100% pass rate

Regression Test Suite (Weekly Execution):

  • UX05US05_TC_003, UX05US05_TC_004, UX05US05_TC_005, UX05US05_TC_006, UX05US05_TC_009, UX05US05_API_012
  • Execution Time: ~3 hours
  • Success Criteria: 95% pass rate

Full Test Suite (Release Execution):

  • All 15 test cases including user journeys, edge cases, and API tests
  • Execution Time: ~12 hours
  • Success Criteria: 90% pass rate

Dependency Map

Sequential Dependencies:

  1. UX05US05_TC_001 → All UI tests
  2. UX05US05_API_011 → All API tests
  3. UX05US05_TC_003, UX05US05_TC_004 → User journey tests
  4. Authentication validation → Role-based tests

Parallel Execution Groups:

  • Group 1: Basic UI tests (TC_001, TC_002, TC_010)
  • Group 2: Search & Filter tests (TC_003, TC_004, TC_012)
  • Group 3: Detail & Content tests (TC_005, TC_006, TC_009)
  • Group 4: User Journey tests (TC_007, TC_008, TC_011)
  • Group 5: API tests (API_013, API_014, API_015)



Performance Benchmarks

  • Page Load Time: <3 seconds
  • Search Response: <500ms
  • Filter Application: <500ms
  • Message Detail Load: <1 second
  • API Response Time: <500ms for critical operations
  • Concurrent Users: 200+ supported
  • Database Query Time: <200ms

Integration Test Points

  • User Authentication Service
  • Message Delivery Service (Email/SMS/WhatsApp/Notification)
  • Customer Database
  • Audit Logging System
  • Notification Service
  • Search Indexing Service
  • Date Formatting Service
  • Error Logging Service

Validation Checklist - 100% Complete

Acceptance Criteria Coverage

✅ AC1 - Display all message types in unified interface: TC_001, TC_011
✅ AC2 - Visual indicators for message status: TC_002, TC_012
✅ AC3 - Filter by type with single click: TC_004, TC_008, API_014
✅ AC4 - Filter by status with single click: TC_004, TC_007, API_014
✅ AC5 - Search across subject, recipient, tags, content: TC_003, TC_007, TC_008, API_014
✅ AC6 - Sort by Date column: TC_006, TC_010
✅ AC7 - DD/MM/YYYY date format: TC_006, TC_009, TC_010
✅ AC8 - View complete message content: TC_005, TC_008, TC_009, API_015
✅ AC9 - Consistent recipient information format: TC_001, TC_005, TC_008, API_015
✅ AC10 - Track delivery attempt history for failed messages: TC_007, TC_009, API_015

Business Rules Testing

✅ Status Color Coding: Blue=delivered, Green=sent, Yellow=pending, Red=failed
✅ Message Type Integration: Email, SMS, WhatsApp, Notification unified display
✅ Date Format Standardization: DD/MM/YYYY across all interfaces
✅ Search Functionality: Cross-attribute search with performance requirements
✅ Filter Operations: Single-click filtering with state persistence
✅ Delivery Tracking: Complete attempt history with failure reasons
✅ Role-Based Access: User-specific data filtering and permissions

Cross-Platform Compatibility

✅ Desktop Browsers: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
✅ Mobile Devices: iOS Safari 16+, Android Chrome Latest
✅ Screen Resolutions: Desktop 1920x1080+, Tablet 1024x768, Mobile 375x667
✅ Operating Systems: Windows 10/11, macOS 12+, iOS 16+, Android 13+

Security Testing

✅ Authentication & Authorization: Role-based access control (API_013)
✅ Data Protection: PII handling and data filtering (API_013)
✅ Input Validation: SQL injection and XSS prevention (API_013)
✅ Session Management: Token validation and expiry (API_013)

Edge Cases & Error Scenarios

✅ Boundary Conditions: Date boundaries, leap years (TC_010)
✅ Invalid Inputs: Malformed search, corrupted status (TC_012)
✅ System Failures: API errors, service unavailability (API_013, API_014)
✅ Data Inconsistencies: Status transitions, concurrent updates (TC_012)

API Test Coverage (Critical Level ≥7)

✅ Authentication API (Level 9): Security validation with comprehensive attack testing
✅ Search API (Level 8): Performance and accuracy with edge case handling
✅ Message Detail API (Level 8): Complete content delivery with delivery history

Enhanced Tagging System

✅ 17 BrowserStack Report Categories: All test cases tagged appropriately
✅ Business Context: Customer segments, revenue impact, compliance requirements
✅ Quality Metrics: Risk levels, complexity, execution time, failure impact
✅ Coverage Tracking: Feature coverage, integration points, requirement mapping
✅ Stakeholder Reporting: Primary stakeholders, report categories, executive visibility
✅ Service Integration: Services, API, Database, HappyPath, Negative, EdgeCase, Cross-Module

Test Data Requirements

Realistic Utility Company Data

Companies:

  • Atlantic Power Company (atlanticpower.com)
  • Midwest Energy Solutions (midwestenergy.com)
  • Pacific Grid Services (pacificgrid.com)
  • Southern Utility Corp (southernutility.com)

Sample Messages (All Types Covered):

  1. Monthly Energy Usage Report - john.doe@atlanticpower.com - Email - Delivered
  2. Payment Confirmation - smith.jane@midwestenergy.com - Email - Delivered
  3. Service Outage Notification - +15551234567 - SMS - Sent
  4. Account Verification - robert.johnson@pacificgrid.com - Email - Failed (3 delivery attempts)
  5. Usage Alert - +15559876543 - SMS - Delivered
  6. Invoice #INV-2025-04-123 - mary.williams@southernutility.com - Email - Pending
  7. Scheduled Maintenance Complete - neighborhoods@atlanticpower.com - Notification - Delivered
  8. Energy Saving Tips - all-customers@midwestenergy.com - Notification - Sent
  9. Payment Due Reminder - +15551234567 - WhatsApp - Delivered
  10. Emergency Alert - +15559876543 - SMS - Failed (2 delivery attempts)
  11. Auto-Pay Setup Complete - billing-group@atlanticpower.com - Notification - Delivered
  12. Payment Notice - +15551234567 - WhatsApp - Failed (4 delivery attempts)

Edge Case Test Data

  • Leap Year Messages: 29/02/2024
  • Year Boundary: 31/12/2024, 01/01/2025
  • Month Boundary: 31/01/2025, 01/02/2025
  • Special Characters: Messages with @#$%&* symbols
  • Unicode Content: International characters and emojis
  • Large Content: Messages with maximum character limits
  • Empty/Null Values: Edge case data handling

User Roles and Permissions

  • CSO Manager: cso.manager@atlanticpower.com - Full access to all messages
  • Billing Manager: billing.manager@atlanticpower.com - Billing-related message access
  • Meter Manager: meter.manager@atlanticpower.com - Metering operation messages
  • Utility Administrator: admin@atlanticpower.com - System-wide access and configuration

Risk Areas and Mitigation

High-Risk Areas

  1. API Security: Comprehensive security testing with attack vector validation
  2. Performance Under Load: Concurrent user testing and response time validation
  3. Data Integrity: Cross-type consistency and delivery history accuracy
  4. Cross-Browser Compatibility: Extensive browser and device matrix testing

Medium-Risk Areas

  1. Date Format Consistency: Edge case validation and timezone handling
  2. Search Performance: Large dataset search optimization
  3. Filter State Management: Complex filter combination testing
  4. Message Type Integration: Unified display consistency

Low-Risk Areas

  1. UI Visual Elements: Standard component testing
  2. Basic Navigation: Standard user interface testing
  3. Static Content Display: Content rendering validation

Execution Strategy

Phase 1: Smoke Testing (Daily)

  • Execute critical path tests (TC_001, TC_002, API_013)
  • Validate core functionality and security
  • Block further testing if smoke tests fail

Phase 2: Regression Testing (Weekly)

  • Execute core feature tests (TC_003-TC_006, TC_009, API_014)
  • Validate search, filter, and content display functionality
  • Performance and integration validation

Phase 3: Full Testing (Release)

  • Execute complete test suite including edge cases
  • User journey validation and API comprehensive testing
  • Cross-platform and security validation

Phase 4: Continuous Monitoring

  • API performance monitoring
  • Error rate tracking
  • User experience metrics
  • Security incident monitoring

This comprehensive test suite provides 100% coverage of all acceptance criteria, business rules, and user journeys for the Message History Management System, ensuring robust validation across all functional, non-functional, and integration requirements while supporting detailed reporting and analytics through the enhanced BrowserStack-compatible tagging system.


Acceptance Criteria Coverage Matrix

AC#

Acceptance Criteria

Test Cases Covering

Coverage %

AC1

Display all message types in unified interface

TC_001, TC_011

100%

AC2

Visual indicators for message status

TC_002, TC_012

100%

AC3

Filter messages by type with single click

TC_004, TC_013

100%

AC4

Filter messages by status with single click

TC_004, TC_013

100%

AC5

Search across subject, recipient, tags, content

TC_003, TC_014

100%

AC6

Sort by Date column

TC_006, TC_015

100%

AC7

DD/MM/YYYY date format display

TC_010, TC_006

100%

AC8

View complete message content

TC_005, TC_012

100%

AC9

Consistent recipient information format

TC_005, TC_011

100%

AC10

Track delivery attempt history for failed messages

TC_007, TC_009, TC_015

100%


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