Payment Channel and Modes Configuration (CIS01US13)

Total test cases = 38
Total Acceptance Criteria = 19
Total Coverage = 100%

Test Scenario Categories

A. Functional Test Scenarios

1. Payment Channel Management

Channel CRUD operations (Create, Read, Update, Delete)
Channel status management (Active/Inactive toggle)
Processing fee configuration and validation
Channel list display and navigation

2. Payment Mode Management

Mode CRUD operations with custom fields
Mode status management and validation
Custom field configuration and management
Mode list display and filtering

3. User Interface Navigation

Tab switching between Channels and Modes
Modal dialog interactions and validations
Form submissions and error handling
Visual feedback and status indicators

B. Non-Functional Test Scenarios

1. Performance Testing

Page load times under 3 seconds
Concurrent user handling (1 user/minute baseline)
Modal opening/closing response times
Toggle switch responsiveness

2. Security Testing

Role-based access control validation
Input sanitization and validation
SQL injection protection
XSS prevention measures

3. Compatibility Testing

Cross-browser compatibility (Chrome 115+, Firefox 110+, Safari 16+, Edge Latest)
Responsive design validation
Screen resolution compatibility (1920x1080 standard)

C. Edge Case & Error Scenarios

1. Boundary Condition Testing

Maximum/minimum processing fee percentages
Character limits for names and descriptions
Maximum number of custom fields per mode
System limits for channels and modes

2. Error Handling Testing

Network connectivity issues
Server timeout scenarios
Invalid data input handling
Database constraint violations

DETAILED TEST CASES

Test Cases for AC1: Tabbed Interface

Test Case ID: CIS01US13_TC_001

Title: Verify tabbed interface displays Channels and Modes sections

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, UI-Navigation, HappyPath, AuthServices, CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of tabbed interface
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC1
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_002

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Authentication service
Performance_Baseline: < 3 seconds page load
Data_Requirements: Valid user credentials with Customer Service Manager role

Prerequisites:

Setup_Requirements: SMART360 application deployed and accessible
User_Roles_Permissions: Customer Service Manager access
Test_Data: Valid login credentials (manager@company.com / Password123!)
Prior_Test_Cases: Login functionality must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to SMART360 application	Application loads successfully	URL: https://smart360.company.com	Verify SSL certificate
2	Login with Customer Service Manager credentials	Successful login and dashboard display	Username: manager@company.com, Password: Password123!	Check role-based access
3	Navigate to Settings section	Settings page loads with navigation tabs	Click Settings icon in main menu	Verify page title and breadcrumb
4	Click on Payments tab	Payments configuration page loads	Click Payments tab	Verify active tab highlighting
5	Verify Channels tab is visible and selectable	Channels tab displays with proper styling	Visual verification	Check tab text and icon
6	Verify Modes tab is visible and selectable	Modes tab displays with proper styling	Visual verification	Check tab text and icon
7	Click Channels tab	Channels section loads with payment channel list	Click Channels tab	Verify content loads correctly
8	Click Modes tab	Modes section loads with payment mode list	Click Modes tab	Verify content switches correctly

Verification Points:

Primary_Verification: Both Channels and Modes tabs are clearly visible and functional
Secondary_Verifications: Tab styling is consistent, active tab is highlighted, content switches correctly
Negative_Verification: No broken links or missing tab elements

Test Case ID: CIS01US13_TC_002

Title: Verify tab switching functionality between Channels and Modes

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Tab-Navigation, HappyPath, CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of tab switching functionality
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC1
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_001

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Payment configuration service
Performance_Baseline: < 1 second tab switch time
Data_Requirements: Existing payment channels and modes data

Prerequisites:

Setup_Requirements: Payment configuration page accessible
User_Roles_Permissions: Customer Service Manager access
Test_Data: Pre-configured payment channels and modes
Prior_Test_Cases: CIS01US13_TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Access Payment configuration page	Page loads with Channels tab active by default	Navigate from Settings > Payments	Verify default active tab
2	Verify Channels content is displayed	Payment channels list is visible with sample data	Walk-in Counter, Online Portal, Mobile App, Bank Transfer	Check list formatting
3	Click on Modes tab	Tab switches to Modes section smoothly	Click Modes tab	Verify transition animation
4	Verify Modes content is displayed	Payment modes list is visible with sample data	Cash, Credit Card, Debit Card, Digital Wallet, Bank Transfer	Check list formatting
5	Click back on Channels tab	Tab switches back to Channels section	Click Channels tab	Verify reverse transition
6	Verify Channels content is restored	Original channels list is displayed correctly	Same channels as step 2	Check data persistence
7	Rapidly switch between tabs (5 times)	All tab switches work without errors	Alternate clicking Channels/Modes	Test rapid interaction
8	Verify tab highlighting	Active tab has visual highlighting	Visual verification	Check CSS active state

Verification Points:

Primary_Verification: Tab switching works smoothly in both directions
Secondary_Verifications: Content loads correctly, visual highlighting works, no performance issues
Negative_Verification: No JavaScript errors or broken transitions

Test Cases for AC2: Add Payment Channels Modal

Test Case ID: CIS01US13_TC_003

Title: Verify Add Payment Channel modal opens with required fields

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Modal-Dialog, HappyPath, CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of Add Channel modal functionality
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC2
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_004

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Modal dialog service
Performance_Baseline: < 1 second modal open time
Data_Requirements: Valid user session

Prerequisites:

Setup_Requirements: Payment configuration page loaded
User_Roles_Permissions: Customer Service Manager access
Test_Data: Active user session
Prior_Test_Cases: CIS01US13_TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Channels tab	Channels section displays with channel list	Click Channels tab	Verify tab is active
2	Locate "Add Payment Channel" button	Button is visible and enabled in top-right corner	Visual verification	Check button styling
3	Click "Add Payment Channel" button	Modal dialog opens with title "Add Payment Channel"	Click button	Verify modal animation
4	Verify modal header	Header displays "Add Payment Channel" title and X close button	Visual verification	Check header formatting
5	Verify Channel Name field	Field is present, labeled, and required	Input field with "Channel Name" label	Check required indicator
6	Verify Processing Fee field	Field is present, labeled, required, and accepts numeric input	Input field with "Processing Fee (%)" label	Check field type
7	Verify Description field	Field is present, labeled, and optional	Textarea with "Description" label	Check field is optional
8	Verify action buttons	"Cancel" and "Add Channel" buttons are present	Visual verification	Check button positioning
9	Verify modal backdrop	Clicking backdrop area should not close modal	Click outside modal area	Test backdrop behavior
10	Verify X button functionality	X button closes modal without saving	Click X button	Test close functionality

Verification Points:

Primary_Verification: Modal opens correctly with all required fields
Secondary_Verifications: Field labels are correct, required fields are marked, buttons are functional
Negative_Verification: Modal doesn't open with errors, backdrop doesn't interfere

Test Case ID: CIS01US13_TC_004

Title: Verify successful payment channel creation through modal

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/API
Test Level: Integration
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P1-Critical, Phase-Acceptance, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, CRUD-Create, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of channel creation workflow
Integration_Points: Service-CX, API, Database, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, API-Integration
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC2, AC16
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_003

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Payment API, Database
Performance_Baseline: < 3 seconds creation time
Data_Requirements: Valid test data for channel creation

Prerequisites:

Setup_Requirements: Add Payment Channel modal is open
User_Roles_Permissions: Customer Service Manager with create permissions
Test_Data: Channel Name: "Phone Payment", Processing Fee: "1.5", Description: "Customer phone payments with assistance"
Prior_Test_Cases: CIS01US13_TC_003 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Payment Channel modal	Modal displays with empty form fields	Click "Add Payment Channel" button	Verify modal is ready
2	Enter channel name	Field accepts text input correctly	"Phone Payment"	Verify no character restrictions
3	Enter processing fee	Field accepts numeric input with decimal	"1.5"	Test decimal precision
4	Enter description	Field accepts rich text input	"Customer phone payments with assistance"	Test text area functionality
5	Verify form validation	All required fields are filled, no validation errors	Visual verification	Check field validation states
6	Click "Add Channel" button	Form submits successfully	Click "Add Channel" button	Monitor network requests
7	Verify modal closes	Modal closes automatically after successful creation	Visual verification	Check modal dismissal
8	Verify success feedback	Success message or notification appears	Visual verification	Check user feedback
9	Verify channel appears in list	New channel appears in channels list with Active status	Visual verification in channels list	Check list refresh
10	Verify channel details	Created channel shows correct name, fee, and description	"Phone Payment", "1.5%", description text	Validate data accuracy
11	Verify default status	New channel is automatically set to Active status	Check toggle state and Active badge	Verify AC16 compliance

Verification Points:

Primary_Verification: Payment channel is successfully created and appears in the list
Secondary_Verifications: All entered data is correctly saved, status is set to Active by default
Negative_Verification: No duplicate entries, no data corruption

Test Cases for AC3: Display Payment Channels List

Test Case ID: CIS01US13_TC_005

Title: Verify payment channels display in correct list format

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-End-to-End, List-Display, HappyPath, CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of channel list display
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC3
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_006

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Payment channels data
Performance_Baseline: < 2 seconds list load time
Data_Requirements: Pre-configured payment channels (Walk-in Counter, Online Portal, Mobile App, Bank Transfer)

Prerequisites:

Setup_Requirements: Payment channels exist in database
User_Roles_Permissions: Customer Service Manager access
Test_Data: Default channels: Walk-in Counter (0%), Online Portal (2.5%), Mobile App (2%), Bank Transfer (1%, Inactive)
Prior_Test_Cases: CIS01US13_TC_001 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Channels tab	Channels section loads with existing channels	Click Channels tab	Verify tab activation
2	Verify list header/title	"Payment Channels Configuration" title is displayed	Visual verification	Check section heading
3	Verify Walk-in Counter channel	Channel displays with correct details	Name: "Walk-in Counter", Description: "In-person payments at customer service counter", Fee: "0%"	Check first list item
4	Verify Online Portal channel	Channel displays with correct details	Name: "Online Portal", Description: "Customer self-service online payments", Fee: "2.5%"	Check second list item
5	Verify Mobile App channel	Channel displays with correct details	Name: "Mobile App", Description: "Payments through mobile application", Fee: "2%"	Check third list item
6	Verify Bank Transfer channel	Channel displays with correct details	Name: "Bank Transfer", Description: "Direct bank transfers and ACH payments", Fee: "1%"	Check fourth list item
7	Verify channel icons	Each channel has appropriate icon displayed	Building icon, Globe icon, Mobile icon, Bank icon	Check visual elements
8	Verify status display	Each channel shows status (Active/Inactive)	Active badges for first 3, Inactive for Bank Transfer	Check status indicators
9	Verify action buttons	Each channel has toggle, edit, and delete buttons	Visual verification of button presence	Check button alignment
10	Verify list formatting	List items are properly spaced and aligned	Visual verification	Check CSS styling

Verification Points:

Primary_Verification: All payment channels display in proper list format with correct information
Secondary_Verifications: Icons are appropriate, status indicators are clear, action buttons are present
Negative_Verification: No missing channels, no formatting issues

Test Case ID: CIS01US13_TC_006

Title: Verify payment channel list shows all required information fields

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/Data
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-End-to-End, Data-Display, HappyPath, CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of data field display
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Data-Integrity
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: AC3, AC14
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_005

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Channel data API
Performance_Baseline: < 2 seconds data load
Data_Requirements: Channels with varied data (different fees, descriptions, statuses)

Prerequisites:

Setup_Requirements: Multiple payment channels configured
User_Roles_Permissions: Customer Service Manager access
Test_Data: Channels with different processing fees and descriptions
Prior_Test_Cases: CIS01US13_TC_005 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Access channels list	List displays with all configured channels	Navigate to Channels tab	Verify data loading
2	Verify channel name display	Each channel shows its configured name clearly	Walk-in Counter, Online Portal, etc.	Check name formatting
3	Verify status badge display	Each channel shows Active or Inactive status badge	Green "Active" badges, Gray "Inactive" badges	Check badge styling
4	Verify description display	Each channel shows its configured description	Full description text visible	Check text truncation
5	Verify processing fee display	Each channel shows processing fee as percentage	"Processing Fee: 0%", "Processing Fee: 2.5%", etc.	Check percentage formatting
6	Verify action buttons presence	Each channel has toggle, edit, and delete buttons	Three action buttons per channel	Check button icons
7	Check for data consistency	All displayed information matches configured data	Cross-reference with known channel configurations	Validate data accuracy
8	Verify responsive layout	List maintains formatting across different screen sizes	Resize browser window	Check layout responsiveness

Verification Points:

Primary_Verification: All required information fields are displayed for each channel
Secondary_Verifications: Data formatting is consistent, information is accurate
Negative_Verification: No missing data fields, no formatting inconsistencies

Test Cases for AC4: Toggle Switches for Channel Activation

Test Case ID: CIS01US13_TC_007

Title: Verify toggle switch activates payment channel

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/API
Test Level: Integration
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P1-Critical, Phase-Acceptance, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Toggle-Switch, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of channel activation functionality
Integration_Points: Service-CX, API, Database, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, API-Integration
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC4, AC17
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_008

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Payment API, Database
Performance_Baseline: < 2 seconds toggle response
Data_Requirements: Inactive payment channel (Bank Transfer)

Prerequisites:

Setup_Requirements: Bank Transfer channel exists in Inactive status
User_Roles_Permissions: Customer Service Manager with modify permissions
Test_Data: Bank Transfer channel in Inactive state
Prior_Test_Cases: CIS01US13_TC_005 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Bank Transfer channel	Channel displays with Inactive status and disabled toggle	Bank Transfer channel in list	Verify initial state
2	Verify toggle switch state	Toggle switch is in OFF position (left side)	Visual verification	Check toggle appearance
3	Verify status badge	Status badge displays "Inactive" in gray	Gray "Inactive" badge	Check badge color
4	Click toggle switch	Toggle moves to ON position (right side)	Click toggle switch	Monitor visual change
5	Verify immediate visual feedback	Toggle switch changes to active state immediately	Toggle turns blue/green	Check instant feedback
6	Verify status update	Status badge changes to "Active" in green	Green "Active" badge	Check badge update
7	Verify API call	Backend API receives activation request	Monitor network tab	Check API request
8

Test Case ID: CIS01US13_TC_008

Title: Verify toggle switch deactivates payment channel

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/API
Test Level: Integration
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P1-Critical, Phase-Acceptance, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Toggle-Switch, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of channel deactivation functionality
Integration_Points: Service-CX, API, Database, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, API-Integration
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC4, AC17
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_007

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Payment API, Database
Performance_Baseline: < 2 seconds toggle response
Data_Requirements: Active payment channel (Mobile App)

Prerequisites:

Setup_Requirements: Mobile App channel exists in Active status
User_Roles_Permissions: Customer Service Manager with modify permissions
Test_Data: Mobile App channel in Active state
Prior_Test_Cases: CIS01US13_TC_007 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Mobile App channel	Channel displays with Active status and enabled toggle	Mobile App channel in list	Verify initial state
2	Verify toggle switch state	Toggle switch is in ON position (right side, blue/green)	Visual verification	Check active toggle appearance
3	Verify status badge	Status badge displays "Active" in green	Green "Active" badge	Check badge color
4	Click toggle switch	Toggle moves to OFF position (left side)	Click toggle switch	Monitor visual change
5	Verify immediate visual feedback	Toggle switch changes to inactive state immediately	Toggle turns gray	Check instant feedback
6	Verify status update	Status badge changes to "Inactive" in gray	Gray "Inactive" badge	Check badge update
7	Verify API call	Backend API receives deactivation request	Monitor network tab	Check API request
8	Wait for processing completion	Channel status updates in database	Wait 2-3 seconds	Allow backend processing
9	Refresh page to verify persistence	Channel remains in Inactive status after page reload	Press F5 or refresh button	Test data persistence
10	Verify channel unavailability	Inactive channel is no longer available for payment processing	Check channel functionality	Validate operational status

Verification Points:

Primary_Verification: Toggle switch successfully deactivates the payment channel
Secondary_Verifications: Visual feedback is immediate, status persists after refresh
Negative_Verification: No errors during deactivation, existing transactions not affected

Test Cases for AC5: Edit Payment Channels

Test Case ID: CIS01US13_TC_009

Title: Verify edit icon opens channel configuration modal

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Edit-Modal, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of edit modal opening functionality
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC5
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_010

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Modal dialog service
Performance_Baseline: < 1 second modal open time
Data_Requirements: Existing payment channel (Walk-in Counter)

Prerequisites:

Setup_Requirements: Walk-in Counter channel exists in system
User_Roles_Permissions: Customer Service Manager with edit permissions
Test_Data: Walk-in Counter channel with known configuration
Prior_Test_Cases: CIS01US13_TC_005 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate Walk-in Counter channel	Channel displays in channels list	Walk-in Counter channel	Verify channel presence
2	Identify edit icon	Edit icon (pencil) is visible next to channel actions	Pencil icon button	Check icon styling
3	Hover over edit icon	Icon shows hover effect and tooltip "Edit"	Mouse hover	Check interactive feedback
4	Click edit icon	Modal opens with title "Edit Payment Channel"	Click edit icon	Verify modal opening
5	Verify modal header	Header shows "Edit Payment Channel" and X close button	Modal header verification	Check modal title
6	Verify pre-populated fields	Channel Name field shows "Walk-in Counter"	Pre-filled channel name	Check data loading
7	Verify processing fee field	Processing Fee field shows "0"	Pre-filled processing fee	Check numeric field
8	Verify description field	Description field shows existing description	Pre-filled description	Check textarea field
9	Verify action buttons	"Cancel" and "Update Channel" buttons are present	Button verification	Check button text
10	Verify field editability	All fields are editable and allow modifications	Try editing each field	Test field interaction

Verification Points:

Primary_Verification: Edit icon successfully opens the edit modal with pre-populated data
Secondary_Verifications: All fields are editable, modal formatting is correct
Negative_Verification: No data loading errors, modal opens without issues

Test Case ID: CIS01US13_TC_010

Title: Verify successful payment channel update through edit modal

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/API
Test Level: Integration
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Automated

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of channel update functionality
Integration_Points: Service-CX, API, Database, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, API-Integration
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC5
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_009

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Payment API, Database
Performance_Baseline: < 3 seconds update time
Data_Requirements: Walk-in Counter channel with editable configuration

Prerequisites:

Setup_Requirements: Edit Payment Channel modal is open with Walk-in Counter data
User_Roles_Permissions: Customer Service Manager with update permissions
Test_Data: Updated values - Name: "Service Counter", Fee: "0.5", Description: "Enhanced in-person payment service at customer counters"
Prior_Test_Cases: CIS01US13_TC_009 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Open edit modal for Walk-in Counter	Modal displays with current channel data	Click edit icon for Walk-in Counter	Verify modal state
2	Modify channel name	Field accepts new name input	Change to "Service Counter"	Test name editing
3	Modify processing fee	Field accepts new numeric value	Change to "0.5"	Test fee modification
4	Modify description	Field accepts new description text	Update to "Enhanced in-person payment service at customer counters"	Test description editing
5	Verify form validation	All fields show valid states	Visual verification	Check validation indicators
6	Click "Update Channel" button	Form submits successfully	Click "Update Channel" button	Monitor form submission
7	Verify modal closes	Modal closes automatically after successful update	Visual verification	Check modal dismissal
8	Verify success feedback	Success message or notification appears	Visual verification	Check user feedback
9	Verify updated channel in list	Channel shows updated name, fee, and description	"Service Counter", "0.5%", updated description	Check list refresh
10	Verify data persistence	Updated information persists after page refresh	Press F5 or refresh	Test data persistence
11	Verify channel functionality	Updated channel maintains operational status	Test channel availability	Validate functionality

Verification Points:

Primary_Verification: Payment channel is successfully updated with new information
Secondary_Verifications: All changes are reflected in the list, data persists across sessions
Negative_Verification: No data corruption, original functionality maintained

Test Cases for AC6: Delete Payment Channels

Test Case ID: CIS01US13_TC_011

Title: Verify delete icon shows confirmation prompt

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Delete-Confirmation, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of delete confirmation functionality
Integration_Points: Service-CX, UI, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC6
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_012

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Confirmation dialog service
Performance_Baseline: < 1 second dialog display
Data_Requirements: Deletable payment channel (test channel)

Prerequisites:

Setup_Requirements: Test payment channel exists for deletion
User_Roles_Permissions: Customer Service Manager with delete permissions
Test_Data: Test channel created specifically for deletion testing
Prior_Test_Cases: CIS01US13_TC_004 must pass (to create test channel)

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate test payment channel	Channel displays in channels list	Test channel in list	Verify channel presence
2	Identify delete icon	Delete icon (trash/bin) is visible next to channel actions	Trash can icon button	Check icon styling
3	Hover over delete icon	Icon shows hover effect and tooltip "Delete"	Mouse hover	Check interactive feedback
4	Click delete icon	Confirmation dialog/modal appears	Click delete icon	Verify confirmation prompt
5	Verify confirmation message	Dialog shows appropriate warning message	"Are you sure you want to delete this payment channel?"	Check message content
6	Verify confirmation options	Dialog has "Cancel" and "Delete" or "Confirm" buttons	Button verification	Check button labels
7	Verify warning styling	Confirmation dialog has appropriate warning styling	Red/orange warning colors	Check visual design
8	Click "Cancel" button	Dialog closes without deleting channel	Click "Cancel"	Test cancellation
9	Verify channel still exists	Channel remains in the list unchanged	Visual verification	Check preservation
10	Click delete icon again	Confirmation dialog appears again	Click delete icon	Test repeatability

Verification Points:

Primary_Verification: Delete icon triggers confirmation dialog with appropriate warning
Secondary_Verifications: Cancel functionality works, dialog styling is appropriate
Negative_Verification: Channel is not deleted when cancelled, no accidental deletions

Test Case ID: CIS01US13_TC_012

Title: Verify successful payment channel deletion after confirmation

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/API
Test Level: Integration
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Automated

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of channel deletion functionality
Integration_Points: Service-CX, API, Database, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, API-Integration
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC6
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_011

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Payment API, Database
Performance_Baseline: < 2 seconds deletion time
Data_Requirements: Test payment channel for deletion

Prerequisites:

Setup_Requirements: Confirmation dialog is displayed for test channel deletion
User_Roles_Permissions: Customer Service Manager with delete permissions
Test_Data: Test channel ready for deletion
Prior_Test_Cases: CIS01US13_TC_011 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Display deletion confirmation	Confirmation dialog is visible with delete options	Click delete icon and confirm dialog shows	Verify confirmation state
2	Click "Delete" or "Confirm" button	Deletion process initiates	Click confirmation button	Monitor deletion action
3	Verify processing feedback	Loading indicator or progress feedback appears	Visual verification	Check user feedback
4	Verify dialog closes	Confirmation dialog closes after successful deletion	Visual verification	Check dialog dismissal
5	Verify success notification	Success message appears confirming deletion	"Payment channel deleted successfully"	Check notification
6	Verify channel removed from list	Deleted channel no longer appears in channels list	Visual verification in list	Check list update
7	Verify list reordering	Remaining channels maintain proper order and spacing	Visual verification	Check list formatting
8	Refresh page to verify persistence	Deleted channel remains absent after page reload	Press F5 or refresh	Test deletion persistence
9	Verify database update	Channel is removed from backend database	Check via API or admin tools	Validate data removal
10	Verify no impact on other channels	Other channels remain functional and unchanged	Test other channel operations	Check system stability

Verification Points:

Primary_Verification: Payment channel is successfully deleted and removed from the system
Secondary_Verifications: List updates correctly, deletion persists, other channels unaffected
Negative_Verification: No data corruption, no system errors, complete removal

Test Cases for AC7: Add Payment Modes Modal

Test Case ID: CIS01US13_TC_013

Title: Verify Add Payment Mode modal opens with required sections

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Modal-Dialog, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of Add Mode modal functionality
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC7
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_014

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Modal dialog service
Performance_Baseline: < 1 second modal open time
Data_Requirements: Valid user session

Prerequisites:

Setup_Requirements: Payment configuration page loaded, Modes tab accessible
User_Roles_Permissions: Customer Service Manager access
Test_Data: Active user session
Prior_Test_Cases: CIS01US13_TC_002 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Modes tab	Modes section displays with payment mode list	Click Modes tab	Verify tab activation
2	Locate "Add Payment Mode" button	Button is visible and enabled in top-right corner	Visual verification	Check button styling
3	Click "Add Payment Mode" button	Modal dialog opens with title "Add Payment Mode"	Click button	Verify modal animation
4	Verify modal header	Header displays "Add Payment Mode" title and X close button	Visual verification	Check header formatting
5	Verify Basic Information section	Section header "Basic Information" is displayed	Visual verification	Check section organization
6	Verify Mode Name field	Field is present, labeled, and required	Input field with "Mode Name" label	Check required indicator
7	Verify Description field	Field is present, labeled, and optional	Textarea with "Description" label	Check field is optional
8	Verify Custom Fields section	Section header "Custom Fields" is displayed	Visual verification	Check section organization
9	Verify Add New Field subsection	"Add New Field" interface is present	Visual verification	Check custom field area
10	Verify Field Label input	Field Label input is present and labeled	Input field with "Field Label" label	Check custom field input
11	Verify Field Type dropdown	Field Type dropdown is present with "Text Field" default	Dropdown with "Field Type" label	Check dropdown functionality
12	Verify Add Field button	"Add Field" button is present and functional	Button with plus icon	Check button styling
13	Verify action buttons	"Cancel" and "Add Mode" buttons are present	Visual verification	Check button positioning

Verification Points:

Primary_Verification: Modal opens correctly with Basic Information and Custom Fields sections
Secondary_Verifications: All fields and buttons are properly labeled and positioned
Negative_Verification: Modal opens without errors, all sections are accessible

Test Case ID: CIS01US13_TC_014

Title: Verify successful payment mode creation with custom fields

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/API
Test Level: Integration
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Automated

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of mode creation with custom fields
Integration_Points: Service-CX, API, Database, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, API-Integration
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC7, AC10, AC16
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_013

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Payment API, Database
Performance_Baseline: < 3 seconds creation time
Data_Requirements: Test data for new payment mode creation

Prerequisites:

Setup_Requirements: Add Payment Mode modal is open
User_Roles_Permissions: Customer Service Manager with create permissions
Test_Data: Mode Name: "Cryptocurrency", Description: "Bitcoin and other digital currency payments", Custom Fields: "Wallet Address" (Text), "Currency Type" (Dropdown)
Prior_Test_Cases: CIS01US13_TC_013 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Payment Mode modal	Modal displays with empty form sections	Click "Add Payment Mode" button	Verify modal state
2	Enter mode name	Field accepts text input correctly	"Cryptocurrency"	Verify name input
3	Enter description	Field accepts description text	"Bitcoin and other digital currency payments"	Test description input
4	Add first custom field	Custom field creation interface is ready	Navigate to Custom Fields section	Verify custom field area
5	Enter first field label	Field Label input accepts text	"Wallet Address"	Test field label input
6	Select field type	Field Type dropdown shows "Text Field" selected	Keep "Text Field" selected	Verify dropdown selection
7	Click Add Field button	First custom field is added to the mode	Click "Add Field" button	Check field addition
8	Add second custom field	Interface allows adding another custom field	Prepare second field	Test multiple field support
9	Enter second field label	Field Label input accepts new text	"Currency Type"	Test second field label
10	Select dropdown field type	Field Type dropdown allows selection change	Change to "Dropdown" (if available)	Test field type options
11	Click Add Field button again	Second custom field is added to the mode	Click "Add Field" button	Verify second field addition
12	Verify form validation	All required fields are filled, no validation errors	Visual verification	Check validation states
13	Click "Add Mode" button	Form submits successfully	Click "Add Mode" button	Monitor form submission
14	Verify modal closes	Modal closes automatically after successful creation	Visual verification	Check modal dismissal
15	Verify mode appears in list	New mode appears in modes list with Active status	Look for "Cryptocurrency" in modes list	Check list refresh
16	Verify mode details	Created mode shows correct name, description, and custom fields	Verify all entered data	Validate data accuracy

Verification Points:

Primary_Verification: Payment mode is successfully created with custom fields and appears in the list
Secondary_Verifications: All entered data is correctly saved, mode is set to Active by default
Negative_Verification: No duplicate entries, custom fields are properly configured

Test Cases for AC8: Display Payment Modes List

Test Case ID: CIS01US13_TC_015

Title: Verify payment modes display in correct list format with details

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of mode list display
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC8
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_016

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Payment modes data
Performance_Baseline: < 2 seconds list load time
Data_Requirements: Pre-configured payment modes (Cash, Credit Card, Debit Card, Digital Wallet, Bank Transfer)

Prerequisites:

Setup_Requirements: Payment modes exist in database
User_Roles_Permissions: Customer Service Manager access
Test_Data: Default modes with known configurations
Prior_Test_Cases: CIS01US13_TC_002 must pass

Verification Points:

Primary_Verification: Both Channels and Modes tabs are clearly visible and functional
Secondary_Verifications: Tab styling is consistent, active tab is highlighted, content switches correctly
Negative_Verification: No broken links or missing tab elements

Test Case ID: CIS01US13_TC_016

Test Case Metadata

Title: Verify payment mode list displays all required information fields with supported payment types
Created By: Hetal
Created Date: June 13, 2025
Version: 1.0

Classification

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/Data
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-End-to-End, Data-Display, Payment-Types, HappyPath,CxWebServices, CxMobileServices

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100% of payment type display functionality
Integration_Points: Service-CX, API, Payment-Types-Service, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Data-Integrity, Business-Rules
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC8
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_015, CIS01US13_TC_017

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Payment modes API, Payment types configuration
Performance_Baseline: < 2 seconds data load time
Data_Requirements: Payment modes with configured supported payment types and detailed descriptions

Prerequisites

Setup_Requirements: Payment modes with various supported payment types configured in system
User_Roles_Permissions: Customer Service Manager access to view payment mode configurations
Test_Data: Modes with known supported payment types - Cash, Credit Card (Visa/MC/Amex), Debit Card, Digital Wallet (PayPal/Apple Pay/Google Pay), Bank Transfer
Prior_Test_Cases: CIS01US13_TC_015 (Basic payment modes list display) must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Payment Configuration	Payment configuration page loads successfully	Navigate to Settings > Payments	Verify page access
2	Click on Modes tab	Modes section displays with complete payment mode list	Click Modes tab	Access modes section
3	Verify Cash mode information display	Cash mode shows complete information including payment type details	Mode: "Cash", Description: "Physical cash payments", Type: N/A	Check cash mode details
4	Verify Credit Card mode supported types	Credit Card mode displays all supported card types clearly	Mode: "Credit Card", Description: "Visa, MasterCard, American Express", Supported Types visible	Check credit card type display
5	Verify credit card type formatting	Supported card types are properly formatted and readable	"Visa, MasterCard, American Express" displayed clearly	Check type formatting
6	Verify Debit Card mode information	Debit Card mode shows appropriate description and type information	Mode: "Debit Card", Description: "Bank debit cards", Type details visible	Check debit card details
7	Verify Digital Wallet supported types	Digital Wallet mode displays all supported wallet providers	Mode: "Digital Wallet", Description: "PayPal, Apple Pay, Google Pay", Provider types visible	Check wallet provider display
8	Verify digital wallet type formatting	Wallet provider types are clearly formatted and distinguishable	"PayPal, Apple Pay, Google Pay" displayed with proper separation	Check provider formatting
9	Verify Bank Transfer mode information	Bank Transfer mode shows transfer type details	Mode: "Bank Transfer", Description: "Direct bank account transfers", Transfer details visible	Check bank transfer details
10	Verify payment type consistency	All modes show payment type information in consistent format	Cross-mode comparison of type display	Check formatting consistency
11	Verify information completeness	Each mode displays all required information fields	Name, Description, Status, Supported Types for applicable modes	Check information completeness
12	Test information readability	All payment type information is clearly readable and well-formatted	Visual readability assessment	Check text clarity
13	Verify supported type accuracy	Displayed supported types match business requirements	Cross-reference with business rules document	Validate type accuracy
14	Test information layout	Payment type information is well-organized and logically presented	Layout assessment across all modes	Check information organization
15	Verify responsive display	Payment type information displays correctly on different screen sizes	Test on tablet and mobile viewports	Check responsive behavior
16	Test information accessibility	Payment type details are accessible to screen readers	Screen reader testing on mode information	Check accessibility compliance

Verification Points

Primary_Verification: All payment modes display their supported payment types clearly and accurately in the list format
Secondary_Verifications: Information formatting is consistent across modes, payment types are complete and accurate
Negative_Verification: No missing payment type information, no formatting inconsistencies, no inaccurate type details

Test Cases for AC 09: Toggle switches for each payment mode

Test Case ID: CIS01US13_TC_017

Test Case Metadata

Title: Verify toggle switch successfully activates payment mode with immediate feedback
Created By: Hetal
Created Date: June 13, 2025
Version: 1.0

Classification

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/API
Test Level: Integration
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Acceptance, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Toggle-Switch, HappyPath,CxWebServices, CxMobileServices

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100% of mode activation functionality
Integration_Points: Service-CX, API, Database, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, API-Integration
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC9, AC17
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_018, CIS01US13_TC_015

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Payment API, Database, Authentication service
Performance_Baseline: < 2 seconds toggle response
Data_Requirements: Inactive payment mode (Bank Transfer)

Prerequisites

Setup_Requirements: Bank Transfer mode exists in Inactive status
User_Roles_Permissions: Customer Service Manager with modify permissions
Test_Data: Bank Transfer mode in Inactive state with sample configuration
Prior_Test_Cases: CIS01US13_TC_015 (Display modes list) must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Payment Configuration	Settings page loads successfully	URL: /settings/payments	Verify access to configuration
2	Click on Modes tab	Modes section displays with payment mode list	Click Modes tab	Verify tab switching works
3	Locate Bank Transfer mode	Mode displays with Inactive status and disabled toggle	Bank Transfer mode in list	Verify initial inactive state
4	Verify toggle switch appearance	Toggle switch is in OFF position (left side), gray color	Visual verification	Check inactive toggle styling
5	Verify status badge	Status badge displays "Inactive" in gray color	Gray "Inactive" badge visible	Check status indicator
6	Click toggle switch	Toggle moves to ON position (right side) smoothly	Click toggle switch	Monitor visual transition
7	Verify immediate visual feedback	Toggle changes to blue/green color instantly	Visual color change verification	Check instant feedback
8	Verify status badge update	Badge changes from gray "Inactive" to green "Active"	Green "Active" badge appears	Check badge transition
9	Verify API call execution	Network request sent to activate mode	Monitor browser network tab	Check API request/response
10	Wait for server processing	Mode status updates in backend database	Wait 2-3 seconds	Allow backend processing
11	Verify mode operational status	Activated mode is available for payment processing	Test mode in payment flow	Confirm functional activation
12	Refresh page to test persistence	Mode remains active after page reload	Press F5 or refresh button	Validate data persistence

Verification Points

Primary_Verification: Toggle switch successfully activates payment mode with immediate visual feedback and API integration
Secondary_Verifications: Status persists across sessions, mode becomes operationally available, visual feedback is immediate
Negative_Verification: No errors during activation, no partial activation states, no system performance degradation

Test Case ID: CIS01US13_TC_018

Test Case Metadata

Title: Verify toggle switch successfully deactivates payment mode without affecting existing transactions
Created By: Hetal
Created Date: June 13, 2025
Version: 1.0

Classification

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/API
Test Level: Integration
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Acceptance, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Toggle-Switch, Transaction-Safety,CxWebServices, CxMobileServices, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100% of mode deactivation functionality
Integration_Points: Service-CX, API, Database, Transaction-System, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, API-Integration
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC9, AC17
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_017, CIS01US13_TC_015

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Payment API, Database, Transaction processing system
Performance_Baseline: < 2 seconds toggle response
Data_Requirements: Active payment mode (Digital Wallet) with potential ongoing transactions

Prerequisites

Setup_Requirements: Digital Wallet mode exists in Active status with transaction history
User_Roles_Permissions: Customer Service Manager with modify permissions
Test_Data: Digital Wallet mode in Active state, simulated ongoing transactions
Prior_Test_Cases: CIS01US13_TC_017 (Mode activation) must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Access Modes section	Modes list displays with Digital Wallet active	Navigate to Modes tab	Verify section access
2	Locate Digital Wallet mode	Mode displays with green "Active" badge and enabled toggle	Digital Wallet mode in list	Verify initial active state
3	Verify toggle switch state	Toggle is in ON position (right side), blue/green color	Visual verification	Check active toggle styling
4	Simulate ongoing transactions	Create test transactions using Digital Wallet mode	Test transaction data	Set up transaction scenario
5	Click toggle switch to deactivate	Toggle moves to OFF position (left side) smoothly	Click toggle switch	Monitor deactivation transition
6	Verify immediate visual feedback	Toggle changes to gray color instantly	Visual color change verification	Check instant feedback
7	Verify status badge update	Badge changes from green "Active" to gray "Inactive"	Gray "Inactive" badge appears	Check badge transition
8	Verify API call execution	Network request sent to deactivate mode	Monitor browser network tab	Check deactivation API call
9	Wait for server processing	Mode status updates in backend database	Wait 2-3 seconds	Allow backend processing
10	Test existing transaction continuity	Ongoing transactions using this mode continue processing	Check active transactions	Validate transaction safety
11	Verify mode unavailability for new transactions	New transactions cannot use deactivated mode	Attempt new payment with Digital Wallet	Confirm operational deactivation
12	Refresh page to test persistence	Mode remains inactive after page reload	Press F5 or refresh button	Validate deactivation persistence
13	Test reactivation capability	Mode can be reactivated using toggle	Click toggle again	Test bidirectional functionality

Verification Points

Primary_Verification: Toggle switch successfully deactivates payment mode without affecting existing transactions
Secondary_Verifications: Deactivation persists across sessions, new transactions blocked, existing transactions protected
Negative_Verification: No system errors during deactivation, existing transactions remain unaffected, no data corruption

Test Cases for AC10: Configuration of custom fields

Test Case ID: CIS01US13_TC_019

Test Case Metadata

Title: Verify comprehensive custom field configuration interface with field label and type selection
Created By: Hetal
Created Date: June 13, 2025
Version: 1.0

Classification

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Custom-Fields, Configuration,CxWebServices, CxMobileServices, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100% of custom field configuration interface
Integration_Points: Service-CX, API, Custom-Fields-Service, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Feature-Configuration
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC10
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_020, CIS01US13_TC_013

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Custom fields service, Modal dialog system
Performance_Baseline: < 2 seconds field addition response
Data_Requirements: Valid user session with custom field configuration rights

Prerequisites

Setup_Requirements: Add Payment Mode modal is accessible with custom fields section
User_Roles_Permissions: Customer Service Manager with configure permissions
Test_Data: Custom field test data (labels, types, configurations)
Prior_Test_Cases: CIS01US13_TC_013 (Add Payment Mode modal) must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Payment Configuration	Payment configuration page loads successfully	Navigate to Settings > Payments	Verify page access
2	Click Modes tab	Modes section becomes active	Click Modes tab	Verify tab functionality
3	Click Add Payment Mode button	Add Payment Mode modal opens	Click "Add Payment Mode" button	Verify modal opening
4	Navigate to Custom Fields section	Custom Fields section is visible and accessible	Scroll to Custom Fields section	Check section visibility
5	Verify "Add New Field" interface	Interface shows Field Label and Field Type inputs	Visual verification	Check field creation UI
6	Verify Field Label input field	Input field is present and accepts text input	Field labeled "Field Label"	Check label input functionality
7	Verify Field Type dropdown	Dropdown is present with field type options	Dropdown labeled "Field Type"	Check type selection availability
8	Enter first custom field label	Field accepts custom label text correctly	"CVV Code"	Test label input acceptance
9	Select field type	Dropdown allows type selection	Select "Text Field" from dropdown	Test type selection functionality
10	Click Add Field button	Custom field is added to the configuration	Click "Add Field" button	Verify field addition process
11	Verify field appears in list	Added field displays in custom fields area	"CVV Code" (Text Field) appears	Check field display
12	Add second custom field	Interface allows multiple field addition	Label: "Daily Limit", Type: "Number Field"	Test multiple field support
13	Verify multiple fields display	Both custom fields show in configuration	Both fields visible in custom fields list	Check multi-field display
14	Test field label validation	Empty labels are rejected with error message	Try adding field without label	Test validation enforcement
15	Test field type requirement	Field type must be selected before adding	Try adding field without selecting type	Test type selection validation
16	Add third custom field with dropdown	System supports dropdown field type	Label: "Card Type", Type: "Dropdown"	Test dropdown field creation
17	Verify field management interface	Custom fields can be reviewed and managed	Review all added fields	Check field management capabilities

Verification Points

Primary_Verification: Custom field configuration interface allows creation of multiple fields with proper label and type selection
Secondary_Verifications: Field validation works correctly, multiple fields supported, interface is user-friendly
Negative_Verification: Invalid configurations are rejected, empty labels not accepted, field limits enforced appropriately

Test Case ID: CIS01US13_TC_020

Test Case Metadata

Title: Verify custom fields data persistence and comprehensive editing capabilities
Created By: Hetal
Created Date: June 13, 2025
Version: 1.0

Classification

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/API
Test Level: Integration
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Acceptance, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Data-Persistence, Custom-Fields,CxWebServices, CxMobileServices, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100% of custom field persistence and editing
Integration_Points: Service-CX, API, Database, Custom-Fields-Service, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, API-Integration, Data-Integrity
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC10
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_019, CIS01US13_TC_014

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Payment API, Database, Custom fields persistence layer
Performance_Baseline: < 3 seconds save operation
Data_Requirements: Payment mode with multiple custom fields for testing persistence

Prerequisites

Setup_Requirements: Ability to create and edit payment modes with custom fields
User_Roles_Permissions: Customer Service Manager with create and edit permissions
Test_Data: Mode Name: "Corporate Card", Custom Fields: "Employee ID" (Text), "Department Code" (Number), "Approval Level" (Dropdown)
Prior_Test_Cases: CIS01US13_TC_019 (Custom field configuration) must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Create payment mode with multiple custom fields	Mode creation completes successfully	Mode: "Corporate Card", Fields: "Employee ID" (Text), "Department Code" (Number), "Approval Level" (Dropdown)	Create comprehensive test mode
2	Submit mode creation	Form submits and mode is created	Click "Add Mode" button	Monitor creation process
3	Verify mode appears in list	New mode displays in payment modes list	Look for "Corporate Card" in modes list	Check mode creation success
4	Access edit mode functionality	Edit modal can be opened for created mode	Click edit icon for "Corporate Card" mode	Test edit access capability
5	Verify custom fields in edit mode	All custom fields appear with correct labels and types	Check "Employee ID" (Text), "Department Code" (Number), "Approval Level" (Dropdown)	Validate field persistence
6	Modify existing custom field	Custom field labels can be edited	Change "Employee ID" to "Staff Identifier"	Test field modification capability
7	Change custom field type	Field types can be modified in edit mode	Change "Department Code" from Number to Text	Test type modification
8	Add new custom field during edit	Additional fields can be added in edit mode	Add "Cost Center" (Text) field	Test field addition in edit
9	Remove custom field during edit	Existing fields can be deleted in edit mode	Remove "Approval Level" field	Test field removal in edit
10	Save edited configuration	Changes to custom fields are persisted	Click "Update Mode" button	Test edit save functionality
11	Verify changes reflected in list	Updated custom field configuration shows in mode display	Check mode details in modes list	Validate change reflection
12	Refresh page and re-edit	Custom field changes persist across browser sessions	Refresh page, then edit mode again	Test long-term persistence
13	Verify data integrity	All custom field configurations remain intact and accurate	Check all field details and configurations	Validate data integrity
14	Test operational functionality	Mode with custom fields works in payment processing workflows	Use mode in payment transaction flow	Test end-to-end functionality
15	Create second mode with different fields	Custom field configuration is independent per mode	Create "Vendor Payment" mode with different custom fields	Test configuration isolation
16	Verify field independence	Each mode maintains separate custom field configurations	Compare custom fields between different modes	Test mode-specific configurations

Verification Points

Primary_Verification: Custom fields persist correctly across sessions and can be comprehensively edited after mode creation
Secondary_Verifications: Field changes save properly, configurations are mode-specific, data integrity maintained
Negative_Verification: No data loss during editing, field configurations don't interfere between modes, no corruption during persistence

Test Cases for AC11: Multiple Field Types Support

Test Case ID: CIS01US13_TC_021

Test Case Metadata

Title: Verify comprehensive support for multiple field types in custom field configuration
Created By: Hetal
Created Date: June 13, 2025
Version: 1.0

Classification

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Acceptance, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Field-Types, Multi-Type-Support,CxWebServices, CxMobileServices, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100% of multiple field type support
Integration_Points: Service-CX, API, Field-Types-Service, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Feature-Support
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC11
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_022, CIS01US13_TC_019

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Field types service, Custom field validation system
Performance_Baseline: < 2 seconds field type selection
Data_Requirements: Access to all available field types in the system

Prerequisites

Setup_Requirements: Add Payment Mode modal with custom fields section accessible
User_Roles_Permissions: Customer Service Manager with field configuration access
Test_Data: Various field type test scenarios (Text, Number, Dropdown, Date, Email if available)
Prior_Test_Cases: CIS01US13_TC_019 (Custom field configuration interface) must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Access Add Payment Mode modal	Modal opens with custom fields section available	Click "Add Payment Mode" button	Verify modal and section access
2	Navigate to Custom Fields section	Custom Fields section shows field creation interface	Scroll to Custom Fields area	Check section accessibility
3	Open Field Type dropdown	Dropdown displays all available field type options	Click "Field Type" dropdown	Check field type availability
4	Verify Text Field option availability	"Text Field" appears as selectable option	"Text Field" in dropdown list	Check basic text input type
5	Create Text Field	Text field type is successfully created	Label: "Cardholder Name", Type: "Text Field"	Test text field creation
6	Verify Number Field option availability	"Number Field" appears as selectable option	"Number Field" in dropdown list	Check numeric input type
7	Create Number Field	Number field type is successfully created	Label: "Credit Limit", Type: "Number Field"	Test number field creation
8	Verify Dropdown Field option availability	"Dropdown" appears as selectable option	"Dropdown" in dropdown list	Check selection list type
9	Create Dropdown Field	Dropdown field type is successfully created	Label: "Currency Type", Type: "Dropdown"	Test dropdown field creation
10	Verify Date Field option (if available)	"Date Field" appears in available options	"Date Field" in dropdown list	Check date input type
11	Create Date Field	Date field type is successfully created	Label: "Expiry Date", Type: "Date Field"	Test date field creation
12	Verify Email Field option (if available)	"Email Field" appears in available options	"Email Field" in dropdown list	Check email validation type
13	Create Email Field	Email field type is successfully created	Label: "Contact Email", Type: "Email Field"	Test email field creation
14	Verify all field types display correctly	All created fields show with appropriate type indicators	Visual verification of all field types	Check field type preservation
15	Test field type coexistence	Multiple different field types work together without conflicts	Review all fields in custom fields list	Validate multi-type compatibility
16	Save payment mode with multiple field types	Mode saves successfully with all different field types	Click "Add Mode" button	Test complete multi-type persistence
17	Verify field types in saved mode	All field types are preserved and functional after saving	Check saved mode configuration	Validate type preservation

Verification Points

Primary_Verification: System supports multiple field types (Text, Number, Dropdown, Date, Email) and allows their simultaneous use
Secondary_Verifications: All field types preserve their specifications, multiple types can coexist in single mode
Negative_Verification: No field type conflicts, no type specification loss, no limitations on type combinations

Test Case ID: CIS01US13_TC_022

Test Case Metadata

Title: Verify field type-specific validation and input behavior for all supported field types
Created By: Hetal
Created Date: June 13, 2025
Version: 1.0

Classification

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/Validation
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-End-to-End, Field-Validation, Input-Behavior,CxWebServices, CxMobileServices, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100% of field type validation behavior
Integration_Points: Service-CX, Validation-Service, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Validation-Coverage, Field-Behavior
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC11
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_021, CIS01US13_TC_020

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Validation service, Field input handlers
Performance_Baseline: < 1 second validation response per field
Data_Requirements: Payment mode with various field types for input testing

Prerequisites

Setup_Requirements: Payment mode with multiple field types created and accessible
User_Roles_Permissions: Customer Service Manager access to use configured payment modes
Test_Data: Mode with fields: "Name" (Text), "Limit" (Number), "Type" (Dropdown), "Date" (Date), "Email" (Email)
Prior_Test_Cases: CIS01US13_TC_021 (Multiple field types creation) must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Access payment mode with custom fields	Mode with various field types is accessible for input testing	Navigate to payment processing with multi-field mode	Set up validation test environment
2	Test Text Field input acceptance	Text field accepts alphabetic and alphanumeric characters	Enter "John Smith" in Name (Text) field	Test text input acceptance
3	Test Text Field character limits	Text field enforces maximum character constraints	Enter 500+ character string in Name field	Test length validation
4	Test Text Field special character handling	Text field handles special characters appropriately	Enter "O'Connor-Smith" with apostrophe and hyphen	Test special character support
5	Test Number Field numeric validation	Number field accepts only numeric input	Enter "50000" in Limit (Number) field	Test numeric acceptance
6	Test Number Field non-numeric rejection	Number field rejects alphabetic characters with clear error	Try entering "abc" in Limit field	Test non-numeric input rejection
7	Test Number Field decimal support	Number field handles decimal values correctly	Enter "2500.50" in Limit field	Test decimal number handling
8	Test Number Field negative number handling	Number field handles negative numbers according to business rules	Try entering "-1000" in Limit field	Test negative number validation
9	Test Dropdown Field option display	Dropdown shows predefined options when activated	Click Type (Dropdown) field	Test dropdown functionality
10	Test Dropdown Field option selection	Dropdown allows selection of predefined options only	Select "Premium" from Type dropdown	Test option selection
11	Test Dropdown Field manual input restriction	Dropdown prevents manual text entry outside options	Try typing custom text in Type dropdown	Test input restriction
12	Test Date Field format validation	Date field accepts valid date formats	Enter "12/25/2024" in Date field	Test date format acceptance
13	Test Date Field invalid date rejection	Date field rejects invalid dates with appropriate error message	Try entering "13/45/2024" in Date field	Test invalid date rejection
14	Test Date Field date picker functionality	Date field provides date picker interface for easy selection	Click calendar icon in Date field	Test date picker availability
15	Test Email Field format validation	Email field accepts valid email formats	Enter "user@company.com" in Email field	Test email format acceptance
16	Test Email Field invalid format rejection	Email field rejects invalid email formats with helpful error	Try entering "invalid-email" in Email field	Test email validation
17	Test cross-field validation	All field types work together without conflicts	Fill all fields with valid data according to their types	Test field interaction compatibility
18	Test validation error message clarity	Each field type provides clear, specific error messages	Review error messages for invalid inputs	Test error message quality
19	Test validation error recovery	All field types allow correction after validation errors	Fix validation errors and resubmit	Test error recovery process
20	Test field validation consistency	Validation behavior is consistent across all instances of same field type	Test multiple fields of same type	Test validation consistency

Verification Points

Primary_Verification: Each field type enforces appropriate validation rules specific to its data type
Secondary_Verifications: Error messages are clear and helpful, validation recovery works smoothly, field types don't interfere with each other
Negative_Verification: Invalid inputs are properly rejected, no validation bypassing possible, no cross-field validation conflicts

Test Cases for AC12: Form Validation

Test Case ID: CIS01US13_TC_023

Title: Verify required field validation in payment channel form

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/Validation
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Form-Validation, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of channel form validation
Integration_Points: Service-CX, Validation, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Validation-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC12, AC18
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_024

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Form validation service
Performance_Baseline: < 1 second validation response
Data_Requirements: Add Payment Channel modal

Prerequisites:

Setup_Requirements: Add Payment Channel modal is accessible
User_Roles_Permissions: Customer Service Manager access
Test_Data: Empty form for validation testing
Prior_Test_Cases: CIS01US13_TC_003 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Payment Channel modal	Modal opens with empty form	Click "Add Payment Channel" button	Verify modal state
2	Attempt to submit empty form	Validation prevents submission	Click "Add Channel" with empty fields	Test required validation
3	Verify Channel Name validation	Field shows required error message	Empty Channel Name field	Check required field indicator
4	Verify Processing Fee validation	Field shows required error message	Empty Processing Fee field	Check numeric field validation
5	Enter valid Channel Name only	Partial validation passes for name field	Enter "Test Channel"	Test individual field validation
6	Attempt submission with missing fee	Validation still prevents submission	Click "Add Channel" with missing fee	Check remaining validation
7	Enter invalid Processing Fee	Field shows format validation error	Enter negative number or text	Test fee format validation
8	Enter valid Processing Fee	Field validation passes	Enter "2.5"	Test valid fee input
9	Submit with valid required fields	Form submission succeeds	Channel Name: "Test Channel", Fee: "2.5"	Test successful validation
10	Verify error message formatting	Error messages are clear and helpful	Review all error messages	Check error message quality

Verification Points:

Primary_Verification: Required field validation prevents submission with missing data
Secondary_Verifications: Error messages are clear, individual field validation works
Negative_Verification: Invalid data is rejected, partial submissions are prevented

Test Case ID: CIS01US13_TC_024

Title: Verify required field validation in payment mode form

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/Validation
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Form-Validation, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of mode form validation
Integration_Points: Service-CX, Validation, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Validation-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC12, AC18
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_023

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Form validation service
Performance_Baseline: < 1 second validation response
Data_Requirements: Add Payment Mode modal

Prerequisites:

Setup_Requirements: Add Payment Mode modal is accessible
User_Roles_Permissions: Customer Service Manager access
Test_Data: Empty form for validation testing
Prior_Test_Cases: CIS01US13_TC_013 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Payment Mode modal	Modal opens with empty form	Click "Add Payment Mode" button	Verify modal state
2	Attempt to submit empty form	Validation prevents submission	Click "Add Mode" with empty fields	Test required validation
3	Verify Mode Name validation	Field shows required error message	Empty Mode Name field	Check required field indicator
4	Enter valid Mode Name only	Partial validation passes for name field	Enter "Test Mode"	Test individual field validation
5	Test custom field validation	Custom field labels must be provided	Try adding custom field without label	Check custom field validation
6	Add custom field without label	Field Label validation prevents addition	Click "Add Field" with empty label	Test custom field required validation
7	Enter custom field label	Custom field validation passes	Enter "Test Field" in Field Label	Test valid custom field
8	Submit with valid required data	Form submission succeeds	Mode Name: "Test Mode", optional description	Test successful validation
9	Verify validation error formatting	Error messages are user-friendly	Review all validation messages	Check error presentation
10	Test form reset after validation errors	Form can be corrected after validation failures	Fix validation errors and resubmit	Test error recovery

Verification Points:

Primary_Verification: Required field validation works for both basic and custom fields
Secondary_Verifications: Custom field validation is enforced, error recovery works
Negative_Verification: Incomplete forms are rejected, validation is consistent

Test Cases for AC13: Visual Status Indicators

Test Case ID: CIS01US13_TC_025

Title: Verify Active/Inactive badges display correctly for channels

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-End-to-End, Status-Indicators, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of status badge display
Integration_Points: Service-CX, UI, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, UI-Coverage
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: AC13
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_026

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, UI components
Performance_Baseline: < 1 second badge display
Data_Requirements: Channels with different statuses

Prerequisites:

Setup_Requirements: Payment channels with mixed Active/Inactive statuses
User_Roles_Permissions: Customer Service Manager access
Test_Data: Active channels and at least one Inactive channel
Prior_Test_Cases: CIS01US13_TC_005 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Access payment channels list	Channels display with status badges	Navigate to Channels tab	Verify list loading
2	Verify Active badge styling	Active badges show green color and "Active" text	Walk-in Counter, Online Portal, Mobile App	Check active badge appearance
3	Verify Inactive badge styling	Inactive badges show gray color and "Inactive" text	Bank Transfer channel	Check inactive badge appearance
4	Verify badge positioning	Badges are positioned consistently across all channels	Visual verification	Check badge alignment
5	Test badge visibility	Badges are clearly visible and readable	Visual verification	Check readability
6	Verify badge contrast	Badges have sufficient color contrast	Check color accessibility	Validate accessibility
7	Toggle channel status	Badge updates immediately when status changes	Toggle Bank Transfer to Active	Test dynamic badge update
8	Verify updated badge	Badge changes from gray "Inactive" to green "Active"	Visual verification	Check badge transition
9	Toggle back to inactive	Badge reverts to inactive styling	Toggle Bank Transfer to Inactive	Test reverse transition
10	Verify consistency	All badges maintain consistent styling and behavior	Review all channel badges	Check styling consistency

Verification Points:

Primary_Verification: Active badges are green, Inactive badges are gray, text is correct
Secondary_Verifications: Badges update dynamically, positioning is consistent
Negative_Verification: No missing badges, no styling inconsistencies

Test Case ID: CIS01US13_TC_026

Title: Verify Active/Inactive badges display correctly for modes

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-End-to-End, Status-Indicators, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of mode status badge display
Integration_Points: Service-CX, UI, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, UI-Coverage
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: AC13
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_025

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, UI components
Performance_Baseline: < 1 second badge display
Data_Requirements: Payment modes with different statuses

Prerequisites:

Setup_Requirements: Payment modes with mixed Active/Inactive statuses
User_Roles_Permissions: Customer Service Manager access
Test_Data: Active modes and at least one Inactive mode
Prior_Test_Cases: CIS01US13_TC_015 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Access payment modes list	Modes display with status badges	Navigate to Modes tab	Verify list loading
2	Verify Active badge styling	Active badges show green color and "Active" text	Cash, Credit Card, Debit Card, Digital Wallet	Check active badge appearance
3	Verify Inactive badge styling	Inactive badges show gray color and "Inactive" text	Bank Transfer mode	Check inactive badge appearance
4	Verify badge positioning	Badges are positioned consistently across all modes	Visual verification	Check badge alignment
5	Test badge visibility	Badges are clearly visible and readable	Visual verification	Check readability
6	Verify badge consistency	Mode badges match channel badge styling	Compare with channel badges	Check cross-section consistency
7	Toggle mode status	Badge updates immediately when status changes	Toggle Bank Transfer to Active	Test dynamic badge update
8	Verify updated badge	Badge changes from gray "Inactive" to green "Active"	Visual verification	Check badge transition
9	Test multiple status changes	Badges update correctly for multiple mode changes	Toggle several modes	Test multiple updates
10	Verify final consistency	All badges maintain proper styling after changes	Review all mode badges	Check final state consistency

Verification Points:

Primary_Verification: Mode badges display correctly with proper colors and text
Secondary_Verifications: Badges are consistent with channel badges, updates work correctly
Negative_Verification: No badge styling differences between channels and modes

Test Cases for AC14: Processing Fees Display

Test Case ID: CIS01US13_TC_027

Title: Verify processing fees display as percentages in channel list

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Fee-Display, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of fee display functionality
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Business-Rules
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC14
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_028

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Fee calculation service
Performance_Baseline: < 2 seconds fee display
Data_Requirements: Channels with different processing fees

Prerequisites:

Setup_Requirements: Payment channels with configured processing fees
User_Roles_Permissions: Customer Service Manager access
Test_Data: Channels with fees: Walk-in Counter (0%), Online Portal (2.5%), Mobile App (2%), Bank Transfer (1%)
Prior_Test_Cases: CIS01US13_TC_005 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Access payment channels list	Channels display with processing fee information	Navigate to Channels tab	Verify list display
2	Verify Walk-in Counter fee display	Shows "Processing Fee: 0%"	Walk-in Counter channel	Check zero fee display
3	Verify Online Portal fee display	Shows "Processing Fee: 2.5%"	Online Portal channel	Check decimal fee display
4	Verify Mobile App fee display	Shows "Processing Fee: 2%"	Mobile App channel	Check integer fee display
5	Verify Bank Transfer fee display	Shows "Processing Fee: 1%"	Bank Transfer channel	Check inactive channel fee
6	Verify percentage symbol	All fees display with "%" symbol	Visual verification	Check percentage formatting
7	Verify fee label	"Processing Fee:" label is consistent	Visual verification	Check label consistency
8	Verify fee positioning	Fees are positioned consistently in channel cards	Visual verification	Check layout consistency
9	Test fee decimal precision	Decimal fees display correctly	Verify "2.5%" shows with decimal	Check decimal handling
10	Verify fee readability	Fee text is clear and readable	Visual verification	Check typography

Verification Points:

Primary_Verification: All processing fees display correctly as percentages with % symbol
Secondary_Verifications: Decimal precision is maintained, formatting is consistent
Negative_Verification: No missing fee information, no formatting errors

Test Case ID: CIS01US13_TC_028

Title: Verify processing fee labels are clear and descriptive

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Low, Business-High, Revenue-Impact-Medium, Integration-End-to-End, Label-Clarity, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking:

Feature_Coverage: 100% of fee labeling
Integration_Points: Service-CX, UI, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, UX-Coverage
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: AC14
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_027

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, UI components
Performance_Baseline: < 1 second display
Data_Requirements: Channels with processing fees

Prerequisites:

Setup_Requirements: Payment channels with processing fees configured
User_Roles_Permissions: Customer Service Manager access
Test_Data: Channels with various fee configurations
Prior_Test_Cases: CIS01US13_TC_027 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Review fee label text	"Processing Fee:" label is descriptive and clear	Visual verification	Check label wording
2	Verify label positioning	Label appears before the percentage value	"Processing Fee: 2.5%" format	Check label-value order
3	Check label consistency	Same label used across all channels	Review all channel entries	Check standardization
4	Verify label font styling	Label text is appropriately styled	Visual verification	Check typography
5	Test label visibility	Label is clearly visible and readable	Visual verification	Check contrast
6	Verify label context	Label makes fee purpose clear to users	Business context review	Check user understanding
7	Check label abbreviations	No confusing abbreviations used	"Processing Fee" not "Proc. Fee"	Check clarity
8	Verify multilingual support	Labels work with different languages (if applicable)	Test language settings	Check localization

Verification Points:

Primary_Verification: Fee labels are clear, descriptive, and consistently applied
Secondary_Verifications: Labels aid user understanding, formatting is professional
Negative_Verification: No confusing or abbreviated labels

Test Cases for AC15: Rich Text Descriptions

Test Case ID: CIS01US13_TC_029

Title: Verify rich text support in channel descriptions

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P2-High
Execution Phase: Acceptance
Automation Status: Manual

Enhanced Tags: MOD-CX-Backoffice, P2-High, Phase-Acceptance, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-End-to-End, Rich-Text, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Could-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking:

Feature_Coverage: 100% of rich text functionality
Integration_Points: Service-CX, Rich-Text-Editor, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Feature-Coverage
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability:

Related_Requirements: AC15
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_030

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Rich text editor
Performance_Baseline: < 2 seconds text rendering
Data_Requirements: Rich text editing capability

Prerequisites:

Setup_Requirements: Add/Edit Payment Channel modal accessible
User_Roles_Permissions: Customer Service Manager access
Test_Data: Rich text content for testing
Prior_Test_Cases: CIS01US13_TC_003 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Payment Channel modal	Modal opens with description field	Click "Add Payment Channel"	Verify modal access
2	Click in description field	Field accepts cursor and shows rich text capabilities	Click in Description textarea	Check field functionality
3	Enter formatted text	Rich text formatting is supported	"Bold text and italic text"	Test basic formatting
4	Test bold formatting	Bold text is rendered correctly	Apply bold to selected text	Check bold rendering
5	Test italic formatting	Italic text is rendered correctly	Apply italic to selected text	Check italic rendering
6	Test line breaks	Line breaks are preserved	Enter multi-line description	Check line break handling
7	Test special characters	Special characters are handled correctly	Enter symbols and accented characters	Check character support
8	Save and verify display	Rich text is preserved and displayed in list	Save channel and check list display	Verify rich text persistence
9	Edit existing description	Rich text editing works for existing content	Edit previously saved rich text	Test edit functionality
10	Verify cross-browser consistency	---

Verification Points:

Primary_Verification: Rich text formatting is supported and displays correctly in descriptions
Secondary_Verifications: Formatting persists after save, editing works correctly
Negative_Verification: No formatting corruption, special characters handled properly

Test Case ID: CIS01US13_TC_030

Title: Verify rich text support in mode descriptions

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P2-High
Execution Phase: Acceptance
Automation Status: Manual

Business Context:

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Could-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking:

Feature_Coverage: 100% of mode rich text functionality
Integration_Points: Service-CX, Rich-Text-Editor, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Feature-Coverage
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability:

Related_Requirements: AC15
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_029

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Rich text editor
Performance_Baseline: < 2 seconds text rendering
Data_Requirements: Rich text editing capability

Prerequisites:

Setup_Requirements: Add/Edit Payment Mode modal accessible
User_Roles_Permissions: Customer Service Manager access
Test_Data: Rich text content for testing
Prior_Test_Cases: CIS01US13_TC_013 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Payment Mode modal	Modal opens with description field	Click "Add Payment Mode"	Verify modal access
2	Access description field	Field supports rich text input	Click in Description textarea	Check field capabilities
3	Enter formatted content	Rich text formatting works	"Supports Visa, MasterCard, and American Express"	Test mixed formatting
4	Test bullet points	List formatting is supported	Create bulleted list of supported cards	Check list formatting
5	Test hyperlinks	Links can be added and formatted	Add link to payment processor website	Check link support
6	Test text alignment	Text alignment options work	Center-align some text	Check alignment options
7	Save mode with rich text	Rich text is preserved	Save payment mode	Verify text persistence
8	View in modes list	Rich text displays correctly in list view	Check modes list display	Verify list rendering
9	Edit mode description	Rich text editing maintains formatting	Edit existing rich text description	Test edit preservation
10	Verify consistency	Rich text works same as channel descriptions	Compare with channel rich text	Check feature consistency

Verification Points:

Primary_Verification: Rich text is fully supported in payment mode descriptions
Secondary_Verifications: Consistent with channel rich text, all formatting options work
Negative_Verification: No formatting loss, consistent across channels and modes

Test Cases for AC16: Auto-Activation

Test Case ID: CIS01US13_TC_031

Title: Verify newly created payment channels are auto-activated

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/Business-Logic
Test Level: Integration
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P1-Critical, Phase-Acceptance, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Auto-Activation, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of auto-activation functionality
Integration_Points: Service-CX, API, Database, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Business-Logic
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC16
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_032

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Payment API, Database
Performance_Baseline: < 3 seconds channel creation
Data_Requirements: Channel creation capability

Prerequisites:

Setup_Requirements: Add Payment Channel functionality available
User_Roles_Permissions: Customer Service Manager with create permissions
Test_Data: New channel data for testing
Prior_Test_Cases: CIS01US13_TC_003 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Payment Channel modal	Modal ready for channel creation	Click "Add Payment Channel"	Verify creation readiness
2	Enter channel details	All required fields completed	Name: "Kiosk Payment", Fee: "1.0", Description: "Self-service kiosk payments"	Complete channel data
3	Submit channel creation	Channel creation process initiates	Click "Add Channel" button	Monitor creation process
4	Verify immediate activation	Channel appears with Active status	Look for "Kiosk Payment" in list	Check auto-activation
5	Verify Active badge	Green "Active" badge is displayed	Visual verification	Confirm active status
6	Verify toggle position	Toggle switch is in ON position	Toggle switch in right position	Check toggle state
7	Verify channel availability	Channel is immediately available for use	Test channel functionality	Confirm operational status
8	Create second channel	Auto-activation works for multiple channels	Create another test channel	Test consistency
9	Verify both channels active	Both new channels show Active status	Check both channels in list	Confirm multiple auto-activation
10	Verify database state	Channels saved as Active in database	Check backend data	Validate data consistency

Verification Points:

Primary_Verification: Newly created payment channels are automatically set to Active status
Secondary_Verifications: Toggle switches reflect active state, channels are immediately operational
Negative_Verification: No manual activation required, no inactive new channels

Test Case ID: CIS01US13_TC_032

Title: Verify newly created payment modes are auto-activated

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/Business-Logic
Test Level: Integration
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P1-Critical, Phase-Acceptance, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Auto-Activation, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of mode auto-activation
Integration_Points: Service-CX, API, Database, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Business-Logic
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC16
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_031

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Payment API, Database
Performance_Baseline: < 3 seconds mode creation
Data_Requirements: Mode creation capability

Prerequisites:

Setup_Requirements: Add Payment Mode functionality available
User_Roles_Permissions: Customer Service Manager with create permissions
Test_Data: New mode data for testing
Prior_Test_Cases: CIS01US13_TC_013 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Payment Mode modal	Modal ready for mode creation	Click "Add Payment Mode"	Verify creation readiness
2	Enter mode details	All required fields completed	Name: "Store Credit", Description: "Customer store credit payments"	Complete mode data
3	Add custom field	Custom field configured	Field: "Credit Balance", Type: "Number"	Include custom field
4	Submit mode creation	Mode creation process initiates	Click "Add Mode" button	Monitor creation process
5	Verify immediate activation	Mode appears with Active status	Look for "Store Credit" in list	Check auto-activation
6	Verify Active badge	Green "Active" badge is displayed	Visual verification	Confirm active status
7	Verify toggle position	Toggle switch is in ON position	Toggle switch in right position	Check toggle state
8	Verify mode availability	Mode is immediately available for use	Test mode functionality	Confirm operational status
9	Verify custom fields active	Custom fields are immediately available	Check custom field accessibility	Confirm field activation
10	Test mode consistency	Auto-activation works same as channels	Compare with channel auto-activation	Verify consistency

Verification Points:

Primary_Verification: Newly created payment modes are automatically set to Active status
Secondary_Verifications: Custom fields are also activated, behavior matches channel auto-activation
Negative_Verification: No manual activation required, modes are immediately usable

Test Cases for AC17: Visual Feedback

Test Case ID: CIS01US13_TC_033

Title: Verify immediate visual feedback for channel activation/deactivation

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P1-Critical, Phase-Acceptance, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Visual-Feedback, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of visual feedback functionality
Integration_Points: Service-CX, UI, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, UX-Coverage
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC17
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_034

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, UI animation system
Performance_Baseline: < 0.5 seconds visual feedback
Data_Requirements: Active and inactive channels

Prerequisites:

Setup_Requirements: Payment channels with mixed statuses available
User_Roles_Permissions: Customer Service Manager access
Test_Data: Channels to toggle between active/inactive
Prior_Test_Cases: CIS01US13_TC_007 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Locate inactive channel	Channel with inactive status visible	Bank Transfer channel (inactive)	Identify test target
2	Click toggle to activate	Immediate visual change occurs	Click toggle switch	Monitor instant feedback
3	Verify toggle animation	Smooth transition from left to right	Toggle moves smoothly	Check animation quality
4	Verify color change	Toggle changes from gray to blue/green	Color transition visible	Check color feedback
5	Verify badge update	Status badge changes from "Inactive" to "Active"	Badge text and color change	Check badge feedback
6	Verify timing	Visual feedback occurs within 0.5 seconds	Time the visual response	Check response speed
7	Click toggle to deactivate	Immediate reverse visual change	Click toggle again	Test reverse feedback
8	Verify deactivation animation	Smooth transition from right to left	Toggle moves smoothly back	Check reverse animation
9	Verify reverse color change	Toggle changes from blue/green to gray	Color transition visible	Check reverse color
10	Test multiple rapid toggles	Visual feedback remains consistent	Rapidly toggle several times	Test feedback stability

Verification Points:

Primary_Verification: Visual feedback is immediate and clear for activation/deactivation
Secondary_Verifications: Animations are smooth, colors change appropriately
Negative_Verification: No delayed feedback, no animation glitches

Test Case ID: CIS01US13_TC_034

Title: Verify immediate visual feedback for mode activation/deactivation

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Automated

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High

Coverage Tracking:

Feature_Coverage: 100% of mode visual feedback
Integration_Points: Service-CX, UI, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, UX-Coverage
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC17
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_033

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, UI animation system
Performance_Baseline: < 0.5 seconds visual feedback
Data_Requirements: Active and inactive modes

Prerequisites:

Setup_Requirements: Payment modes with mixed statuses available
User_Roles_Permissions: Customer Service Manager access
Test_Data: Modes to toggle between active/inactive
Prior_Test_Cases: CIS01US13_TC_017 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Switch to Modes tab	Modes list displays with toggle controls	Click Modes tab	Access modes section
2	Locate inactive mode	Mode with inactive status visible	Bank Transfer mode (inactive)	Identify test target
3	Click toggle to activate	Immediate visual change occurs	Click toggle switch	Monitor instant feedback
4	Verify toggle animation	Smooth transition animation	Toggle moves smoothly	Check animation quality
5	Verify color change	Toggle changes color immediately	Color transition visible	Check color feedback
6	Verify badge update	Status badge updates instantly	Badge changes to "Active"	Check badge feedback
7	Verify feedback consistency	Visual feedback matches channel behavior	Compare with channel toggles	Check consistency
8	Test deactivation feedback	Reverse visual feedback works	Click toggle to deactivate	Test reverse feedback
9	Verify deactivation animation	Smooth reverse transition	Toggle moves back smoothly	Check reverse animation
10	Test feedback across modes	All modes show consistent visual feedback	Test toggles on multiple modes	Check universal consistency

Verification Points:

Primary_Verification: Visual feedback for mode activation/deactivation is immediate and consistent
Secondary_Verifications: Feedback matches channel behavior, animations are smooth
Negative_Verification: No inconsistent feedback between channels and modes

Test Cases for AC18: Modal Validation

Test Case ID: CIS01US13_TC_035

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/Validation
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Modal-Validation, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of modal validation functionality
Integration_Points: Service-CX, Validation, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Validation-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability:

Related_Requirements: AC18
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_036

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Form validation service
Performance_Baseline: < 1 second validation response
Data_Requirements: Modal forms for testing

Prerequisites:

Setup_Requirements: Add Payment Channel and Mode modals accessible
User_Roles_Permissions: Customer Service Manager access
Test_Data: Various validation test scenarios
Prior_Test_Cases: CIS01US13_TC_003, CIS01US13_TC_013 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Payment Channel modal	Modal displays with validation ready	Click "Add Payment Channel"	Verify modal state
2	Test required field validation	Empty required fields show validation errors	Leave Channel Name empty, click "Add Channel"	Check required validation
3	Test field format validation	Invalid formats are rejected	Enter negative number in Processing Fee	Check format validation
4	Test field length validation	Excessive length input is handled	Enter very long channel name	Check length limits
5	Test special character validation	Special characters are handled appropriately	Enter special characters in name field	Check character validation
6	Open Add Payment Mode modal	Modal displays with validation ready	Click "Add Payment Mode"	Verify mode modal
7	Test mode required validation	Mode name is required	Leave Mode Name empty, click "Add Mode"	Check mode validation
8	Test custom field validation	Custom field labels are required	Try adding custom field without label	Check custom field validation
9	Test validation error display	Error messages are clear and helpful	Review all validation messages	Check error message quality
10	Test validation recovery	Forms can be corrected after validation errors	Fix validation errors and resubmit	Test error recovery

Verification Points:

Primary_Verification: Modal dialogs include comprehensive form validation
Secondary_Verifications: Error messages are helpful, validation recovery works
Negative_Verification: No validation bypassing, errors are clearly indicated

Test Case ID: CIS01US13_TC_036

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/Error-Handling
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-End-to-End, Error-Handling, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of modal error handling
Integration_Points: Service-CX, Error-Handling, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Error-Handling
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability:

Related_Requirements: AC18
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_035

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Error handling system
Performance_Baseline: < 2 seconds error display
Data_Requirements: Error scenarios for testing

Prerequisites:

Setup_Requirements: Modal forms with error handling capability
User_Roles_Permissions: Customer Service Manager access
Test_Data: Error test scenarios
Prior_Test_Cases: CIS01US13_TC_035 must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Trigger validation error	Error message displays clearly	Submit form with missing required fields	Generate validation error
2	Verify error message formatting	Error text is clear and helpful	Review error message content	Check message quality
3	Verify error message positioning	Errors appear near relevant fields	Check error placement	Verify error positioning
4	Test multiple validation errors	Multiple errors are displayed appropriately	Create multiple validation errors	Check multiple error handling
5	Test error message styling	Error messages have appropriate styling	Visual verification	Check error styling
6	Test error dismissal	Errors clear when issues are resolved	Fix validation errors	Check error clearing
7	Test server error handling	Server errors are handled gracefully	Simulate server error	Check server error handling
8	Test network error handling	Network issues are handled appropriately	Simulate network failure	Check network error handling
9	Verify error recovery	Users can recover from all error states	Test recovery from various errors	Check error recovery
10	Test error consistency	Error handling is consistent across all modals	Test errors in different modals	Check consistency

Verification Points:

Primary_Verification: Modal dialogs handle errors gracefully with clear user feedback
Secondary_Verifications: Error recovery is smooth, error messages are helpful
Negative_Verification: No error states cause system crashes or data loss

Test Cases for AC19: UI Consistency

Test Case ID: CIS01US13_TC_037

Title: Verify consistent UI styling across all configuration interfaces

Classification:

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-End-to-End, UI-Consistency, HappyPath,CxWebServices, CxMobileServices

Business Context:

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Low

Coverage Tracking:

Feature_Coverage: 100% of UI consistency
Integration_Points: Service-CX, UI, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting:

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, UI-Coverage
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability:

Related_Requirements: AC19
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_038

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, UI components
Performance_Baseline: < 2 seconds page navigation
Data_Requirements: All UI components accessible

Prerequisites:

Setup_Requirements: All payment configuration interfaces accessible
User_Roles_Permissions: Customer Service Manager access
Test_Data: Various UI components to compare
Prior_Test_Cases: All previous UI test cases must pass

Test Procedure:

Step #	Action	Expected Result	Test Data	Comments
1	Compare tab styling	Channels and Modes tabs have consistent styling	Visual comparison	Check tab consistency
2	Compare button styling	All buttons use consistent fonts, colors, and sizes	Add Channel vs Add Mode buttons	Check button consistency
3	Compare modal styling	All modals have consistent headers, layouts, and styling	Channel vs Mode modals	Check modal consistency
4	Compare form field styling	All input fields have consistent appearance	Form fields across modals	Check field consistency
5	Compare list item styling	Channel and mode list items have consistent formatting	List displays	Check list consistency
6	Compare toggle switch styling	All toggles have identical appearance and behavior	Channel vs mode toggles	Check toggle consistency
7	Compare badge styling	Status badges are consistent across channels and modes	Active/Inactive badges	Check badge consistency
8	Compare icon styling	Icons are consistent in size, style, and positioning	Edit, delete, toggle icons	Check icon consistency
9	Compare color scheme	Consistent color usage throughout interface	Overall color scheme	Check color consistency
10	Compare typography	Consistent fonts, sizes, and weights used	Text across interface	Check typography consistency

Verification Points:

Primary_Verification: UI styling is consistent across all configuration interfaces
Secondary_Verifications: Colors, fonts, and spacing are uniform
Negative_Verification: No styling inconsistencies or mismatched elements

Test Case ID: CIS01US13_TC_038

Test Case Metadata

Title: Verify comprehensive button placement and functionality consistency across all interfaces
Created By: Hetal
Created Date: June 13, 2025
Version: 1.0

Classification

Module/Feature: Payment Channel and Modes Configuration
Test Type: Functional/UI
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-End-to-End, Button-Consistency, Interaction-Design,CxWebServices, CxMobileServices, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 100% of button placement and functionality consistency
Integration_Points: Service-CX, UI-Components, Interaction-Handlers, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, UI-Coverage, Interaction-Design
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: AC19
Related_Bugs: N/A
Related_Test_Cases: CIS01US13_TC_037, All button interaction test cases

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768
Dependencies: SMART360 application, UI interaction handlers, Button component library
Performance_Baseline: < 1 second button response time
Data_Requirements: All button elements accessible for interaction testing

Prerequisites

Setup_Requirements: All configuration interfaces with buttons accessible (lists, modals, forms)
User_Roles_Permissions: Customer Service Manager access to all button interactions
Test_Data: Various interface states for button testing (active/inactive items, modal states)
Prior_Test_Cases: CIS01US13_TC_037 (UI styling consistency) must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Identify all primary action buttons	Primary buttons located and consistent	"Add Payment Channel", "Add Payment Mode"	Map primary button locations
2	Compare primary button placement	Primary buttons in identical positions (top-right corner)	Visual positioning comparison	Check primary placement consistency
3	Verify primary button alignment	Primary buttons aligned consistently with page layout	Alignment measurement using browser tools	Check layout alignment
4	Compare secondary action button placement	Edit, delete, toggle buttons consistently positioned	Right side of list items for both sections	Check secondary button positioning
5	Verify action button grouping	Related buttons grouped consistently across sections	Action button group comparison	Check button grouping logic
6	Test button spacing consistency	Consistent spacing between buttons in all contexts	Spacing measurement across button groups	Check button spacing uniformity
7	Compare modal button placement	Cancel and submit buttons in identical positions	Bottom-right of all modals	Check modal button positioning
8	Verify modal button order	Button order consistent (Cancel left, Submit right)	Button order verification across modals	Check button sequence consistency
9	Test button hover states	All similar buttons have identical hover effects	Hover testing across all button types	Check hover behavior consistency
10	Verify hover animation consistency	Hover animations uniform across similar buttons	Animation comparison during hover	Check hover transition consistency
11	Test button click states	All buttons provide consistent click feedback	Click testing across all interactive buttons	Check click response consistency
12	Verify click animation consistency	Click animations uniform for similar button types	Click animation comparison	Check click feedback consistency
13	Test keyboard navigation consistency	All buttons accessible via keyboard in logical order	Tab navigation testing across interface	Check keyboard accessibility
14	Verify keyboard focus indicators	Focus indicators consistent across all buttons	Focus state verification using Tab key	Check focus consistency
15	Test button functionality consistency	Similar buttons work identically across sections	Functionality testing (edit buttons, delete buttons)	Check behavioral consistency
16	Compare button labeling	Consistent naming conventions across similar functions	Label comparison ("Add Channel" vs "Add Mode")	Check naming consistency
17	Verify button state consistency	Enabled/disabled states look identical across contexts	State comparison across different scenarios	Check state styling consistency
18	Test button accessibility compliance	All buttons meet accessibility standards consistently	Screen reader testing and ARIA attribute verification	Check accessibility uniformity
19	Verify button responsive behavior	Buttons maintain consistency across screen sizes	Responsive testing on different viewport sizes	Check responsive button behavior
20	Test button error state consistency	Error states for buttons consistent across interface	Error state testing where applicable	Check error state consistency
21	Compare button loading states	Loading indicators consistent across similar actions	Loading state comparison during operations	Check loading state consistency
22	Verify button success feedback	Success feedback consistent across similar operations	Success state verification after actions	Check success feedback consistency

Verification Points

Primary_Verification: Button placement and functionality is completely consistent across all payment configuration interfaces
Secondary_Verifications: Hover states, click feedback, keyboard accessibility, and responsive behavior are uniform across all buttons
Negative_Verification: No misplaced buttons, no inconsistent button behaviors, no accessibility gaps in button interactions

System Admin Dashboard (ONB01US01)

Utility Admin Dashboard (ONB02US01)

Data Migration (ONB04US01)

User Access and Management (ONB02US03)

Calendar & Scheduling Management (ONB02US04)

Service Areas (ONB02US08)

Organization Setup (ONB01US01)

Payment Gateway Integration (ONB03US01)

ID & Reference Format Settings (ONB02US07)

Bento Menu (ONB07)

Utility Management (ONB02US06)

Utility Plans & Tariffs Management - (ONB02US05)

Core System Settings - (ONB02US02)

Utility Plans & Tariffs Management - ss

Account Management & Session Control (AU01US03)

Settings (CIS01US07)

Service Request Management (CIS01US06)

Complaints (CIS01US05)

Consumer management (CIS01US02)

New Service Connection Application Form (CIS01US03)

New Connection Application Detail View (CIS01US04)

CSO Dashboard (CIS01US01)

Payment Channel and Modes Configuration (CIS01US13)

Payments Management (CIS01US09)

Outstanding Management System (CIS01US08)

Operational SLA Management (CIS01US14)

Disconnection Request Flow (CIS01US10)

Account Transfer Request (CIS01US12)

Reconnection Flow (CIS01US11)

New Connection Configuration (CIS01US16)

Consumer Portal Authentication (CSS01US01)

Bill Management (CSS01US02)

Payment Agreement Management (CSS01US04)

Payment History Management (CSS01US05)

Credit Notes Management (CSS01US06)

Usage & Consumption Smart Overview (CSS01US07)

Service & Support Management (CSS01US08)

In-App Notification System (CSS01US09)

Request Tracker (CSS01US10)

Preferences Management (CSS01US12)

Profile Details (CSS01US11)

FAQ Access (CSS01US13)

Consumer Self-Service Portal Dashboard (CSS01US15)

Service Payment Management (CSS01US03)

Self-Service Portal Management (CIS01US15)

Service Center Finder (CSS01US14)

My performance (CC01US02)

Call Center Dashboard (CC01US01)

Master (WX01US01)

Field Force Management (WX02US02)

Dispatcher Management System ( WX05US05 )

System Settings Configuration Management ( WX04US04 )

Service Order Dashboard (WX03US03)

Bill Cycle Setup (BX03US02)

Billing Dashboard (BX02US01)

Printing & Distribution Management (BX06US01)

Bill Template Management System (BX03US01)

Single Bill Generation V2 (BX01US04)

Master Bill Viewer (BX04US01)

GL Codes Management (BX05US01)

Bill Generation - (BX01US03)

Route Management (MX02US01)

Read Cycle Management (MX02US02)

Photo Meter Reads (MX02US03)

Manual Meter Reads (MX02US04)

Meter Device Summary Dashboard (MX01US01)

Meter Service Orders (MX01US04)

Meter Device Management (MX01US02)

Meter Reading Validation Dashboard (MX00US01)

Meter Inventory Management Test Cases (MX01US03)

Meter Reading Format (MX04US01)

Manual Reading Validation (MX03US03)

Read Cycle List and Validation Configurations (MX03US01)

Manufacturer and Model Management (MX04US02)

Photo Read Validation (MX03US02)

Individual & Bulk messaging (UX02US02)

Message Template Management System (UX06US06)

Message History Management System (UX05US05 )

Utility Contact List Management (UX03US03)

Communication Workflows (UX03US04)

Total test cases = 38
Total Acceptance Criteria = 19
Total Coverage = 100%