New Service Connection Application Form (CIS01US03)

Total Test Cases: 27

Total Acceptance criteria :14

Total Coverage : 100%

TC_ Single-page application form with clear section divisions

Test Case: CIS01US03_TC_001

Title: Verify single-page application form displays with clear section divisions and proper layout

Test Case Metadata:

Test Case ID: CIS01US03_TC_001
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC1
Requirements Traceability: CIS01US03-AC-01

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support:MOD-CX Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-None, UI-Layout, Coverage-AC1, Browser-All, Device-All, AC1-SinglePage ,HappyPath

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC1
Integration_Points: Service-CX, API
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC1
Cross_Platform_Support: Web

Requirements Traceability:

Related_Requirements: AC-1, CIS01US03-FORM-LAYOUT-REQ, SINGLE-PAGE-INTERFACE-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_002 (Progress indicator and navigation dependencies)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: WaterUtil Authentication Service
Performance_Baseline: Page load < 2 seconds

Prerequisites:

Valid Customer Executive credentials
Clean test environment
WaterUtil Authentication Service available
Consumer Onboarding module accessible

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Navigate to Consumer Onboarding dashboard	Dashboard loads successfully with "New Application" button visible	N/A	Verify dashboard accessibility
2	Click "New Application" button	Single-page form loads with all sections visible AI - powered upload & Enter Manually	section AI - powered upload & Enter Manually are visible	Form should display all sections
3	Verify section divisions are clearly marked	Six distinct sections visible: 1) Application Method, 2) Consumer Details, 3) Address Details, 4) Document Upload, 5) Plan Selection, 6) Review & Payment	N/A	Each section clearly separated
4	Verify section headings are prominent	Each section has clear, readable heading with appropriate font size and contrast	N/A	Visual hierarchy validation
5	Verify section boundaries	Visual separation between sections using borders, spacing, or background colors	N/A	Clear section demarcation
6	Verify Test scrolling behavior	Smooth scrolling through all sections on single page	N/A	Verify single-page functionality
7	Test responsive layout	Form adapts to different screen sizes while maintaining section clarity	Various screen resolutions	Responsive design validation

Verification Points:

Primary_Verification: Single-page application form displays with six clearly divided sections in logical order
Secondary_Verifications: Section headings are prominent and readable, Visual separation is clear between sections, Form maintains single-page layout without reloads, Responsive design works across devices
Negative_Verification: No section overlapping, No broken layout elements, No missing section divisions, No page reloads during navigation

Test Case: CIS01US03_TC_002

Title: Verify section navigation and progress indication within single-page form

Test Case Metadata:

Test Case ID: CIS01US03_TC_002
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC1, AC20
Requirements Traceability: CIS01US03-AC-01, CIS01US03-AC-20

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support: MOD CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Navigation-Within-Form, Progress-Indicator, Coverage-AC1-AC20 ,HappyPath

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC1 navigation aspects
Integration_Points: Service-CX, API
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC1 + AC20
Cross_Platform_Support: Web

Requirements Traceability

Related_Requirements: CIS01US03-AC-01
Related_Bugs: N/A
Related_Test_Cases: TC_001, TC_003

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Dependencies: Form State Management Service

Prerequisites:

Single-page form loaded successfully
All form sections visible
Progress indicator component functional

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Navigate to Application Method Selection	Two method options should be displayed: "AI-Powered Upload" and "Enter Manually"	N/A	Confirm both options are visible
2	Begin with Step 1: Consumer Details	Step 1 is highlighted; Steps 2–6 are inactive	Valid consumer input	Verify "Change Method" and "Next" buttons
3	Click Next	Navigates to Step 2: Address Details; Step 1 shows completed (✔); Step 2 is highlighted	Valid address input	"Save Draft", "Save and Continue", and "Previous" buttons visible
4	Click Save and Continue	Navigates to Step 3: Document Upload; Steps 1–2 are checkmarked; Step 3 is highlighted	Upload required docs	"Next" button remains disabled until uploads are completed
5	Complete Step 3 and click Save and Continue	Navigates to Step 4: Plan Selection; Steps 1–3 completed; Step 4 is highlighted	Select valid plan	"Next" enabled only after selecting a plan
6	Click Save and Continue	Navigates to Step 5: Review; Steps 1–4 completed; Step 5 is highlighted	Valid review inputs	"Submit Application" visible only when validations pass
7	Click Submit Application	Proceeds to Step 6: Payment; Steps 1–5 are checkmarked; Step 6 is highlighted	N/A	Final submission step
8	Use Previous button at each step	Navigates to the immediate prior step with all data preserved	N/A	Backward navigation validation
9	Test section jumping	Can navigate to previously completed sections directly within single page	N/A	Validate jump navigation works correctly
10	Click Save Draft	Saves all current progress without advancing step	N/A	Verify state saved correctly
11	Scroll manually between sections	Layout stays intact with smooth scroll and no visual shifts	N/A	User experience validation

Verification Points:

Primary Verifications: Step-by-step navigation flows sequentially from Step 1 to Step 6. Progress indicator updates correctly: current step is highlighted; completed steps show checkmarks. All transitions occur within a single-page layout—no page reloads.
Secondary Verifications: Navigation buttons like Next and Submit Application are only enabled after step validation is met. Save Draft preserves data at any step. Previous and Progress Tracker allow smooth navigation to already completed steps. Section data remains persistent across navigation.Scrolling between sections is smooth and consistent with UI expectations.
Negative Verifications: No uncompleted step becomes active before the current one is finished.No false progress (e.g., showing a step as completed when it’s not).No loss of form data on navigation.No API delays beyond thresholds (if applicable, <500ms).No broken layouts or reloads during scroll or navigation

TC_ Auto-populate customer information when existing customer found

Test Case: CIS01US03_TC_003

Title: Verify auto-population of customer information for existing customers

Test Case Metadata:

Test Case ID: CIS01US03_TC_003
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC2
Requirements Traceability: CIS01US03-AC-02

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High,Integration-CustomerDB, Auto-Population, Coverage-AC2,HappyPath

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC2
Integration_Points: Service-CX, API , Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC2

Requirements Traceability:

Related_Requirements: AC-2, CIS01US03-CUSTOMER-LOOKUP-REQ, AUTO-POPULATION-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_004, TC_020, TC_021 (Customer validation and duplicate prevention)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Dependencies: Customer Database, Address Validation Service
Performance_Baseline: Lookup response < 2 seconds

Prerequisites:

Customer database contains existing customer records
Customer lookup service functional
Valid existing customer data available for testing

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Navigate to Consumer Details section	Consumer Details form displays with empty fields	N/A	Starting point for customer lookup
2	Enter existing customer phone number	Phone field accepts input and triggers validation	"+1-555-0123"	Existing customer identifier
3	Click "Verify" button	System performs customer lookup in database	N/A	Customer search initiation
4	Verify customer found notification	System displays "Existing customer found" message with option to auto-populate	Found customer data	Customer recognition confirmation
5	Accept auto-population option	System auto-populates First Name, Last Name, Email, and previous address information	Expected customer data	Auto-population execution
6	Verify populated field accuracy	All auto-populated fields contain correct customer information	Expected customer data	Data accuracy validation
7	Verify field editability	Auto-populated fields remain editable for updates	N/A	Field modification capability
8	Test with multiple customer records	System correctly identifies and populates data for different existing customers	Multiple customer phone numbers	Multi-customer validation

Verification Points:

Primary Verification: System successfully identifies existing customers and auto-populates their information accurately
Secondary Verification: Customer lookup completes within performance benchmarks, Auto-populated fields remain editable, System handles multiple customer records correctly
Negative Verification: No data corruption during auto-population, No unauthorized access to customer data, Auto-population doesn't override user edits

Test Case: CIS01US03_TC_004

Title: Verify customer lookup failure handling and new customer flow

Test Case Metadata:

Test Case ID: CIS01US03_TC_004
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC2
Requirements Traceability: CIS01US03-AC-02

Classification:

Module/Feature:New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Medium, Error-Handling, New-Customer-Flow, Coverage-AC2, Negative

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Onboarding
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Requirements Traceability:

Related_Requirements: AC-2, CIS01US03-NEW-CUSTOMER-REQ, ERROR-HANDLING-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_003, TC_005, TC_006 (Customer lookup and validation dependencies)

Coverage Tracking:

Feature_Coverage: 100% of AC2 error scenarios
Integration_Points: Service-CX, API , Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC2 negative cases

Test Environment:

Environment: Staging
Dependencies: Customer Database Service

Prerequisites:

Customer lookup service functional
Test phone numbers not in customer database

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Enter new customer phone number	Phone field accepts input	"+1-555-9999"	Non-existing customer
2	Click "Verify" button	System performs lookup and finds no existing customer	N/A	Customer search for new customer
3	Verify new customer handling	System displays "New customer" message and keeps fields empty for manual entry	N/A	New customer flow initiation
4	Test invalid phone format	System validates phone format and shows appropriate error message	"invalid-phone"	Phone validation
5	Verify manual entry capability	All fields remain fully editable for new customer information	N/A	Manual entry validation

Verification Points:

Primary Verification: System handles customer lookup failures gracefully and provides clear guidance for new customers
Secondary Verification: Error messages are clear and actionable, Manual entry remains functional, Invalid data is properly rejected
Negative Verification: No system crashes on lookup failures, No false positive customer matches, Database errors don't expose sensitive information

TC_: Validate phone numbers and email addresses in real-time

Test Case: CIS01US03_TC_005

Title: Verify real-time phone number validation with multiple formats

Test Case Metadata:

Test Case ID: CIS01US03_TC_005
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC3
Requirements Traceability: CIS01US03-AC-03

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support:MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Phone-Validation, Real-Time, Coverage-AC3, Negative

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC3 phone validation
Integration_Points: Service-CX, API , Database , Happy path
Code_Module_Mapped:CX-Backoffice
Requirement_Coverage: Complete AC3 phone aspects

Requirements Traceability:

Related_Requirements: AC-3, CIS01US03-PHONE-VALIDATION-REQ, REAL-TIME-VALIDATION-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_006, TC_003, TC_020 (Email validation and duplicate prevention)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Dependencies: Phone Validation Service
Performance_Baseline: Validation response < 300ms

Prerequisites:

Phone validation service functional
Real-time validation enabled
Consumer Details form accessible

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Navigate to phone number field	Phone number field is active and ready for input	N/A	Field accessibility
2	Enter valid phone number format 1	Real-time validation shows checkmark within 300ms	"+1-555-0123"	Standard format validation
3	Clear field and enter valid format 2	Validation immediately updates to show valid status	"(555) 123-4567"	Alternative format validation
4	Enter invalid phone number	Real-time validation shows red error indicator with descriptive message	"123"	Invalid format detection
5	Test multiple invalid formats	Each invalid format triggers immediate error feedback with specific guidance	All invalid formats	Comprehensive error detection
8	Verify validation timing	Validation response occurs within 300ms of last keystroke	Various inputs	Performance validation

Verification Points:

Primary Verification: Phone number validation occurs in real-time with immediate visual feedback for both valid and invalid formats
Secondary Verification: Multiple phone formats are supported, Validation response time meets performance requirements, Error messages provide clear guidance
Negative Verification: Invalid formats are immediately rejected, No false positives for invalid numbers, Validation doesn't interfere with typing

Test Case: CIS01US03_TC_006

Title: Verify real-time email address validation with comprehensive format checking

Test Case Metadata:

Test Case ID: CIS01US03_TC_006
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC3
Requirements Traceability: CIS01US03-AC-03

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support:MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Email-Validation, Real-Time, Coverage-AC3, Negative

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC3 email validation
Integration_Points: Service-CX, API , Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC3 email aspects

Requirements Traceability:

Related_Requirements: AC-3, CIS01US03-EMAIL-VALIDATION-REQ, REAL-TIME-VALIDATION-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_005, TC_003, TC_004 (Phone validation and customer lookup)

Test Environment:

Environment: Staging
Dependencies: Email Validation Service
Performance_Baseline: Validation response < 300ms

Prerequisites:

Email validation service functional
Real-time validation enabled
Consumer Details form accessible

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Navigate to email address field	Email field is active and ready for input	N/A	Field accessibility
2	Enter valid email address	The system validates the input in real-time	"user@example.com"	Standard email validation
3	Test complex valid email format	Validation immediately shows valid status for complex formats	"test.email@domain.co.uk"	Complex format support
4	Test email with plus sign	System correctly validates emails with plus addressing	"user+tag@example.org"	Advanced format support
5	Enter incomplete email	Real-time validation shows pending or warning status	"user@"	Partial email handling
6	Enter invalid email format	Immediate error feedback with descriptive message	"invalid-email"	Invalid format detection
7	Test various invalid formats	Each invalid format triggers specific error guidance	All invalid formats	Comprehensive error detection
8	Test domain validation	System validates common domain formats and TLDs	Various domain formats	Domain-specific validation

Verification Points:

Primary Verification: Email address validation occurs in real-time with immediate visual feedback for valid and invalid formats
Secondary Verification: Complex email formats are supported, Domain validation is accurate, Validation response time meets performance requirements
Negative Verification: Invalid email formats are immediately rejected, No false positives for invalid addresses, Validation provides helpful error messages

TC_ Address auto-complete functionality with dropdown suggestions

Test Case: CIS01US03_TC_007

Title: Verify address auto-complete functionality with dynamic dropdown suggestions

Test Case Metadata:

Test Case ID: CIS01US03_TC_007
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC4
Requirements Traceability: CIS01US03-AC-04

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-AddressService, Auto-Complete, Hierarchical-Dependencies, Coverage-AC4,HappyPath

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC4
Integration_Points: Service-CX, API , Happy pat
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC4

Requirements Traceability:

Related_Requirements: AC-4, CIS01US03-ADDRESS-AUTOCOMPLETE-REQ, DROPDOWN-SUGGESTION-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_008 (Address validation and error handling)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Dependencies: Address Validation Service, Geographic Database
Performance_Baseline: Suggestion response < 500ms

Prerequisites:

Address validation service functional
Geographic database populated
Address Details form accessible

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Navigate to Address Details section	Address form displays with auto-complete enabled fields	N/A	Form accessibility
2	Start typing in street address field	Dropdown suggestions appear after 3 characters	"123 Main"	Auto-complete activation
3	Verify suggestion accuracy	Dropdown shows relevant address suggestions based on input	Expected suggestions	Suggestion relevance
4	Select suggestion from dropdown	Selected address populates the field and closes dropdown	Selected suggestion	Selection functionality
5	Test city field auto-complete	City field shows dropdown suggestions based on partial input	"Bos"	City suggestion system
6	Verify dependent field updates	Selecting city updates area/district dropdown options	Selected city	Dependent field behavior
7	Test area/district auto-complete	Area field shows location-specific suggestions	Partial area input	Hierarchical suggestions
8	Verify suggestion filtering	Suggestions update dynamically as more characters are typed	Extended input	Dynamic filtering
9	Test keyboard navigation	Can navigate suggestions using arrow keys and select with Enter	Keyboard inputs	Accessibility support
10	Verify mobile touch interaction	Dropdown suggestions work correctly on touch devices	Touch interactions	Mobile compatibility

Verification Points:

Primary Verification: Address auto-complete provides accurate dropdown suggestions for street, city, and area fields with proper selection functionality
Secondary Verification: Suggestions appear within performance benchmarks, Dependent fields update correctly, Keyboard and touch navigation work properly
Negative Verification: Invalid addresses don't appear in suggestions, Auto-complete doesn't interfere with manual typing, No performance issues with large suggestion lists

TC_ Document upload through drag-and-drop interface

Test Case: CIS01US03_TC_008

Title: Verify drag-and-drop document upload functionality

Test Case Metadata:

Test Case ID: CIS01US03_TC_013
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC7
Requirements Traceability: CIS01US03-AC-07

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web,Report-Product, Customer-All, Risk-High,Business-Critical,Revenue-Impact-High,Drag-Drop-Interface, File-Upload, Coverage-AC7,HappyPath

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC7
Integration_Points: Service-CX, API, Database , Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC7

Requirements Traceability:

Related_Requirements: AC-7, CIS01US03-DRAG-DROP-UPLOAD-REQ, FILE-UPLOAD-INTERFACE-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_009, TC_010, TC_011 (Document validation and categorization)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Dependencies: File Upload Service, Document Storage Service
Performance_Baseline: Upload progress feedback < 1 second

Prerequisites:

Document upload section accessible
Drag-and-drop functionality enabled
File upload service operational

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Navigate to Document Upload section	Upload interface displays with clear drag-and-drop zone and instructions	N/A	Interface accessibility
2	Verify drag-and-drop zone appearance	Drop zone clearly marked with "Drag and drop files here or click to browse" message	N/A	Visual design validation
3	Drag single file over drop zone	Drop zone highlights with blue border to indicate valid drop target	drivers_license.jpg	Drag feedback validation
4	Drop single file in drop zone	File upload initiates with progress bar showing upload percentage	drivers_license.jpg	Single file upload
5	Verify upload progress tracking	Progress bar shows percentage and estimated time remaining	N/A	Progress indication
6	Confirm successful upload	File appears in uploaded documents list with green checkmark and file details	N/A	Upload completion
7	Test multiple file drag-and-drop	Multiple files can be dragged and dropped simultaneously	3 documents

Verification Points:

Primary Verification: Drag-and-drop interface allows successful document upload with clear visual feedback and progress indication
Secondary Verification: Multiple files can be uploaded simultaneously, Interface works across different browsers, Mobile devices have appropriate alternatives
Negative Verification: Invalid drop areas don't accept files, Drag-and-drop doesn't interfere with other page interactions, Upload failures are handled gracefully

Test Case: CIS01US03_TC_009

Title: Verify drag-and-drop interface validation and error handling

Test Case Metadata:

Test Case ID: CIS01US03_TC_014
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC7
Requirements Traceability: CIS01US03-AC-07

Classification:

Module/Feature:New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web,Report-QA, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Medium,Drag-Drop-Validation, Error-Handling, Coverage-AC7,Negative

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of AC7 error scenarios
Integration_Points: Service-CX, API , Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC7 validation aspects

Requirements Traceability:

Related_Requirements: AC-7, CIS01US03-FILE-VALIDATION-REQ, UPLOAD-ERROR-HANDLING-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_008, TC_010, TC_011 (Drag-drop interface and document processing)

Test Environment:

Environment: Staging
Dependencies: File Validation Service

Prerequisites:

Drag-and-drop interface functional
File validation rules configured

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Drag invalid file type to drop zone	Drop zone indicates rejection with appropriate error message	"document.txt"	File type validation
2	Drop oversized file	System rejects file with size limit error message	Oversized file	Size validation
3	Attempt to drop corrupted file	System detects corruption and provides error feedback	Corrupted file	File integrity check
4	Test security-restricted file types	Executable and potentially harmful files are rejected	"executable.exe"	Security validation
5	Verify error message clarity	All error messages provide clear guidance on acceptable file types and sizes	Various invalid files	Error messaging quality
6	Test drag-and-drop outside valid zones	Files dropped outside designated areas don't trigger unwanted actions	Outside drop zone	Boundary validation

Verification Points:

Primary Verification: Drag-and-drop interface properly validates file types, sizes, and integrity with clear error messaging
Secondary Verification: Security restrictions prevent upload of potentially harmful files, Error messages provide actionable guidance, Interface handles edge cases gracefully
Negative Verification: Invalid files don't get uploaded, No security vulnerabilities through file upload, Drag operations don't cause system instability

TC_ Automatically categorize uploaded documents by type

Test Case: CIS01US03_TC_010

Title: Verify automatic document categorization based on file content and metadata

Test Case Metadata:

Test Case ID: CIS01US03_TC_015
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC8
Requirements Traceability: CIS01US03-AC-08

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Integration, Platform-Web,Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-DocumentAI, Auto-Categorization, Coverage-AC8,HappyPath

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC8
Integration_Points: Service-CX, API , Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC8

Requirements Traceability:

Related_Requirements: AC-8, CIS01US03-DOCUMENT-CATEGORIZATION-REQ, AI-CLASSIFICATION-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_011, TC_008, TC_009 (Document upload and validation)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Dependencies: Document AI Service, Classification Engine
Performance_Baseline: Categorization completion < 3 seconds

Prerequisites:

Document upload functionality working
Document AI service operational
Classification rules configured

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Upload driver's license document	System automatically categorizes as "ID Proof" with confidence score	"drivers_license.jpg"	ID document recognition
3	Upload utility bill document	System categorizes as "Address Proof" based on utility company letterhead	"utility_bill.pdf"	Address proof recognition
4	Upload property deed	System recognizes legal document format and categorizes as "Property Ownership"	"property_deed.pdf"	Property document recognition
5	Upload income verification	System categorizes as "Income Verification" based on employment content	"pay_stub.pdf"	Income document recognition
6	Upload bank statement	System categorizes as "Financial Document" based on banking content	"bank_statement.pdf"	Financial document recognition
7	Verify categorization speed	All categorizations complete within 3 seconds of upload	N/A	Performance validation
8	Test how the system handles unclear or confusing documents.	System handles documents that could fit multiple categories appropriately	unclear or confusing documents	Edge case handling

Verification Points:

Primary Verification: System automatically categorizes uploaded documents with high accuracy based on content analysis and metadata
Secondary Verification: Categorization completes within performance benchmarks, Confidence scores are displayed transparently, Manual override capability exists for corrections
Negative Verification: Incorrect categorizations don't prevent form submission, Ambiguous documents are handled gracefully, Categorization failures don't break the upload process

Test Case: CIS01US03_TC_011

Title: Verify document categorization error handling

Test Case Metadata:

Test Case ID: CIS01US03_TC_016
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC8
Requirements Traceability: CIS01US03-AC-08

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web,Report-QA, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Medium, Negative

Manual-Classification, Error-Handling, Coverage-AC8

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of AC8 error scenarios
Integration_Points: Service-CX, API , Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC8 error handling

Requirements Traceability:

Related_Requirements: AC-8, CIS01US03-CATEGORIZATION-ERROR-REQ, MANUAL-CLASSIFICATION-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_010, TC_008, TC_009 (Document categorization and upload)

Test Environment:

Environment: Staging
Dependencies: Document AI Service

Prerequisites:

Document categorization system functional
Manual classification interface available

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Upload unclear/blurry document	If the system isn’t sure about the result, it should show low confidence	"blurry_document.jpg"	Low quality handling
2	Upload non-English document	System handles foreign language gracefully	"foreign_language_doc.pdf"	Language limitation handling
3	Test manual categorization interface	User can easily select correct category from dropdown menu	N/A	Manual interface usability

Verification Points:

Primary Verification: The system gracefully handles documents it cannot categorize.
Secondary Verification: Manual categorization interface is user-friendly, Service failures don't prevent document upload
Negative Verification: Categorization failures don't cause system errors,

TC_ Calculate fees automatically as form sections completed

Test Case: CIS01US03_TC_012

Title: Verify automatic fee calculation as form sections are completed

Test Case Metadata:

Test Case ID: CIS01US03_TC_017
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC9
Requirements Traceability: CIS01US03-AC-09

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-Critical, BxServices, HappyPath

Business Context:

Customer_Segment: All
Revenue_Impact: Critical
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Critical
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC9
Integration_Points: Service-CX, API ,Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC9

Requirements Traceability:

Related_Requirements: AC-9, CIS01US03-FEE-CALCULATION-REQ, AUTO-CALCULATION-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_013, TC_014, TC_015 (Fee breakdown and business rules)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Dependencies: Billing Engine, Fee Calculation Service
Performance_Baseline: Fee calculation < 1 second

Prerequisites:

Fee calculation service operational
Billing engine configured with current rates
Form sections accessible

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Complete Consumer Details section	Base application fee appears in fee summary	N/A	Initial fee calculation
2	Verify initial fee calculation	Application processing fee ($25.00) displayed	Basic application data	Base fee validation
3	Complete Address Details section	Service connection fee added based on property type	Residential property	Property-based fee addition
4	Complete Document Upload section	No additional fees for standard document processing	Standard documents	Document processing validation
5	Complete Plan Selection section	Plan-specific fees and meter size costs added	Standard plan selection	Plan-based calculation
6	Verify cumulative fee calculation	Total shows: Application ($25) + Connection ($75) + Deposit ($150) = $250	N/A	Cumulative calculation
7	Test commercial property calculation	Commercial rates applied: Application ($50) + Connection ($200) + Deposit ($500) = $750	Commercial data	Commercial rate validation
8	Verify real-time updates	Fee summary updates immediately when form sections change	Section modifications	Real-time calculation
9	Test plan change impact	Changing plan updates fees automatically	Plan modification	Dynamic fee adjustment
10	Verify calculation accuracy	All fees match current rate schedule and business rules	Various configurations	Accuracy validation

Verification Points:

Primary Verification: Fees are calculated automatically as each form section is completed with accurate amounts based on selections
Secondary Verification: Calculations update in real-time when form data changes, Different property types and plans produce correct fee variations, Fee calculations complete within performance benchmarks
Negative Verification: Fee calculations don't include inappropriate charges, Calculation errors don't prevent form progression, Invalid selections don't produce nonsensical fees

Test Case: CIS01US03_TC_013

Title: Verify fee calculation accuracy and business rule compliance

Test Case Metadata:

Test Case ID: CIS01US03_TC_018
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC9
Requirements Traceability: CIS01US03-AC-09

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support:MOD-CX-Backoffice P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-Critical, Business-Rules, Calculation-Accuracy, Coverage-AC9, HappyPath, BxServices

Business Context:

Customer_Segment: All
Revenue_Impact: Critical
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Critical
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC9 business rules
Integration_Points:Service-CX, API , Happy path
Code_Module_Mapped:CX-Backoffice
Requirement_Coverage: Complete AC9 business scenarios

Requirements Traceability:

Related_Requirements: AC-9, CIS01US03-BUSINESS-RULES-REQ, FEE-ACCURACY-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_012, TC_014, TC_015 (Fee calculation and display)

Test Environment:

Environment: Staging
Dependencies: Business Rules Engine, Rate Management System

Prerequisites:

Fee calculation system functional
Business rules configured
Rate schedules current

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Apply senior citizen discount	Fee calculation reduces total by 10% with discount line item	Senior citizen data	Discount application
2	Verify discount calculation accuracy	Discount amount correctly calculated and displayed separately	N/A	Discount accuracy
3	Test military discount override	Military discount (15%) replaces senior discount when applicable	Military status	Discount hierarchy
4	Apply rush service surcharge	Additional $100 rush service fee added to total	Rush service request	Surcharge application
5	Test multiple fee modifiers	System correctly applies multiple discounts and surcharges	Complex scenario	Multiple modifier handling
6	Verify tax calculation	Applicable taxes calculated on taxable portions of fees	Tax jurisdiction data	Tax calculation
7	Test fee rounding rules	All monetary amounts rounded to appropriate decimal places	Various calculations	Rounding validation
8	Verify business rule precedence	Conflicting rules resolved according to defined precedence	Conflicting scenarios	Rule precedence

Verification Points:

Primary Verification: Fee calculations accurately apply all relevant business rules including discounts, surcharges, and taxes
Secondary Verification: Business rule precedence is correctly implemented, Fee rounding follows standard practices, Complex scenarios with multiple modifiers calculated correctly
Negative Verification: Inappropriate discounts aren't applied, Conflicting rules don't cause calculation errors, Fee calculations remain within reasonable bounds

TC_ Display real-time fee breakdown with explanations

Test Case: CIS01US03_TC_014

Title: Verify real-time fee breakdown display with detailed explanations

Test Case Metadata:

Test Case ID: CIS01US03_TC_019
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC10
Requirements Traceability: CIS01US03-AC-10

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support:MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, +Real-Time-Display, Fee-Transparency, Coverage-AC10, BxServices, HappyPath

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC10
Integration_Points: Service-CX
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC10

Requirements Traceability:

Related_Requirements: AC-10, CIS01US03-FEE-BREAKDOWN-REQ, REAL-TIME-DISPLAY-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_015, TC_012, TC_013 (Fee calculation and transparency)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Dependencies: Fee Display Service, Help Content System
Performance_Baseline: Display update < 500ms

Prerequisites:

Fee calculation system working
Fee breakdown component functional
Help content configured

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Navigate to fee summary section	Fee breakdown displays with all calculated fees	N/A	Breakdown visibility
2	Verify line item detail	Each fee shows: name, amount, and explanation icon/link	Standard breakdown	Detail completeness
3	Click application fee explanation	Detailed explanation appears: "Covers administrative processing and application review"	Application fee	Explanation accuracy
4	Test connection fee explanation	Clear explanation: "One-time fee for physical service connection and meter installation"	Connection fee	Connection fee clarity
5	Verify deposit explanation	Explanation shows: "Refundable security deposit based on credit evaluation and usage estimate"	Deposit fee	Deposit explanation
6	Test real-time updates	Fee breakdown updates immediately when form selections change	Form modifications	Real-time functionality
7	Verify total calculation display	Running total prominently displayed with clear labeling	N/A	Total visibility
8	Test tax breakdown detail	If applicable, taxes shown separately with tax rate information	Tax scenarios	Tax transparency
9	Verify discount display	Discounts shown as negative line items with clear explanations	Discount scenarios	Discount clarity

Verification Points:

Primary Verification: Fee breakdown displays in real-time with detailed explanations for each fee component
Secondary Verification: All fees have clear, accurate explanations, Display updates immediately with form changes, Mobile devices show readable breakdown
Negative Verification: No unexplained fees appear in breakdown, Explanations don't contain errors or confusion, Display doesn't break with complex fee structures

Test Case: CIS01US03_TC_015

Title: Verify fee breakdown transparency and customer education features

Test Case Metadata:

Test Case ID: CIS01US03_TC_020
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC10
Requirements Traceability: CIS01US03-AC-10

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support:MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Medium, Customer-Education, Transparency, Coverage-AC10, BxServices, HappyPath

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of AC10 education aspects
Integration_Points: Service-CX
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC10 transparency aspects

Requirements Traceability:

Related_Requirements: AC-10, CIS01US03-FEE-TRANSPARENCY-REQ, CUSTOMER-EDUCATION-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_014, TC_012, TC_013 (Fee breakdown and calculation)

Test Environment:

Environment: Staging
Dependencies: Help Content System

Prerequisites:

Fee breakdown display functional
Help content system available
Customer education content configured

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Access fee comparison feature	System shows how fees compare to industry standards	N/A	Industry comparison
2	Verify payment option explanations	Clear explanations for each payment timing option (Pay Now, Pay Later, etc.)	Payment options	Payment clarity
3	Test refund policy information	Detailed explanation of deposit refund conditions and timeline	Deposit information	Refund transparency
4	Verify fee schedule access	Link to complete current fee schedule for reference	N/A	Full schedule access
5	Test cost-saving tips	System provides relevant tips for reducing fees where applicable	Cost scenarios	Customer assistance
6	Verify regulatory information	Appropriate regulatory disclosures and rate approval information	Regulatory data	Compliance transparency

Verification Points:

Primary Verification: Fee breakdown includes educational content and transparency features to help customers understand charges
Secondary Verification: Comparison information helps customers understand value, Payment options are clearly explained, Regulatory compliance information is available
Negative Verification: Educational content doesn't contradict fee calculations, Information remains current and accurate, Help features don't interfere with form completion

TC_ Validate all required fields before allowing submission

Test Case: CIS01US03_TC_016

Title: Verify comprehensive required field validation before form submission

Test Case Metadata:

Test Case ID: CIS01US03_TC_021
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC11
Requirements Traceability: CIS01US03-AC-11

Classification:

Module/Feature:New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support:MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Required-Field-Validation, Submission-Prevention, Coverage-AC11 , HappyPath

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC11
Integration_Points: Service-CX,
Code_Module_Mapped:CX-Backoffice
Requirement_Coverage: Complete AC11

Requirements Traceability:

Related_Requirements: AC-11, CIS01US03-REQUIRED-FIELD-VALIDATION-REQ, SUBMISSION-PREVENTION-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_017, TC_018, TC_019 (Error messaging and field validation)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Dependencies: Validation Service, Form State Management
Performance_Baseline: Validation completion < 1 second

Prerequisites:

All form sections accessible
Required field rules configured
Validation service operational

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Attempt submission with empty Consumer Details	Submission prevented with clear indication of missing required fields	Empty form	Consumer validation
2	Complete Consumer Details, leave Address Details empty	Submission blocked with address field requirements highlighted	Partial completion	Address validation
3	Complete Consumer and Address, skip Document Upload	Submission prevented with document requirements shown	Missing documents	Document validation
4	Complete all sections except Plan Selection	Submission blocked until plan is selected	No plan selected	Plan validation
5	Complete all sections with invalid email format	Submission prevented with format validation error	Invalid email	Format validation
6	Test individual required field validation	Each required field properly marked and validated independently	Various field combinations	Individual field validation
7	Verify conditional required fields	Fields required based on property type are properly validated	Conditional scenarios	Conditional validation
8	Test validation message clarity	All validation messages clearly indicate what needs to be corrected	Various error states	Message clarity
9	Verify validation performance	Complete form validation completes within 1 second	Full form	Performance validation
10	Test successful submission after correction	Form submits successfully when all required fields are properly completed	Complete valid form	Successful submission

Verification Points:

Primary Verification: Form submission is prevented when any required fields are missing or invalid, with clear indication of what needs correction
Secondary Verification: Validation covers all form sections comprehensively, Conditional required fields are properly validated, Validation messages provide clear guidance
Negative Verification: Form cannot be submitted with incomplete data, Validation doesn't block submission when all requirements are met, No validation bypasses are possible

Test Case: CIS01US03_TC_017

Title: Verify required field validation across different form states and scenarios

Test Case Metadata:

Test Case ID: CIS01US03_TC_022
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC11
Requirements Traceability: CIS01US03-AC-11

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Medium, Validation-States, Edgecases, Coverage-AC11, Negative

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of AC11 edge cases
Integration_Points: Service-CX, API , Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC11 edge scenarios

Requirements Traceability:

Related_Requirements: AC-11, CIS01US03-VALIDATION-STATES-REQ, EDGE-CASE-VALIDATION-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_016, TC_018, TC_019 (Required field validation and error handling)

Test Environment:

Environment: Staging
Dependencies: Validation Service

Prerequisites:

Form validation system functional
Various form states achievable

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Add secondary consumer and test validation	Secondary consumer fields become required and are validated	Secondary consumer scenario	Dynamic requirement validation
2	Test validation after browser refresh	Form state and validation requirements persist after page refresh	Browser refresh	State persistence
3	Test validation with session timeout	System handles expired sessions gracefully during validation	Session timeout	Session handling
4	Verify validation with auto-populated fields	Auto-populated fields are still subject to validation requirements	Auto-populated data	Auto-population validation
5	Test validation with draft save/restore	Restored draft maintains proper validation requirements	Draft scenario	Draft validation
6	Verify validation order precedence	Critical validations take precedence over minor format issues	Multiple validation errors	Validation prioritization

Verification Points:

Primary Verification: Required field validation works correctly across all form states and edge cases
Secondary Verification: Dynamic requirements are properly updated, Session handling doesn't bypass validation, Draft restoration maintains validation integrity
Negative Verification: No validation bypass through edge cases, System remains secure during validation failures, Form state corruption doesn't disable validation

TC_ Highlight incomplete or invalid fields with clear error messages

Test Case: CIS01US03_TC_018

Title: Verify clear highlighting and error messaging for incomplete/invalid fields

Test Case Metadata:

Test Case ID: CIS01US03_TC_023
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC12
Requirements Traceability: CIS01US03-AC-12

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web,Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High,Error-Highlighting, User-Experience, Coverage-AC12, Negative

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC12
Integration_Points: Service-CX
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC12

Requirements Traceability:

Related_Requirements: AC-12, CIS01US03-ERROR-HIGHLIGHTING-REQ, ERROR-MESSAGE-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_019, TC_016, TC_017 (Field validation and error handling)3

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Dependencies: Error Display Service, Accessibility Framework
Performance_Baseline: Error display < 200ms

Prerequisites:

Form validation system functional
Error display components configured
Accessibility features enabled

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Leave required field empty and trigger validation	Field highlighted with red border and clear error message	Empty required field	Required field highlighting
2	Verify error message clarity	Message clearly states "This field is required" or similar clear language	N/A	Message clarity validation
3	Enter invalid email format	Email field highlighted with specific format error message	"invalid-email"	Format error highlighting
4	Test phone number format errors	Phone field shows specific guidance: "Please enter a valid phone number (e.g., +1-555-123-4567)"	"123"	Phone format guidance
5	Verify visual highlighting consistency	All error states use consistent color scheme and visual indicators	Various errors	Visual consistency
6	Test error message positioning	Error messages appear close to relevant fields without obscuring other content	N/A	Message positioning
7	Verify accessibility compliance	Error messages are accessible to screen readers	Screen reader test	Accessibility validation
8	Test multiple simultaneous errors	Multiple field errors displayed clearly without overlap or confusion	Multiple invalid fields	Multiple error handling
9	Verify error clearing behavior	Error highlighting and messages clear when field is corrected	Correct invalid fields	Error resolution

Verification Points:

Primary Verification: Incomplete and invalid fields are clearly highlighted with specific, actionable error messages
Secondary Verification: Visual highlighting is consistent and accessible, Error messages provide specific guidance for correction, Multiple errors are handled clearly
Negative Verification: Error messages don't obscure important content, Highlighting doesn't interfere with form usability, Error states don't persist after correction

Test Case: CIS01US03_TC_019

Title: Verify error message specificity and user guidance quality

Test Case Metadata:

Test Case ID: CIS01US03_TC_024
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC12
Requirements Traceability: CIS01US03-AC-12

Classification:

Module/Feature:New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web,Report-QA, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Medium,Message-Quality, User-Guidance, Coverage-AC12, Negative

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of AC12 message quality aspects
Integration_Points:Service-CX, API , Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC12 guidance aspects

Requirements Traceability:

Related_Requirements: AC-12, CIS01US03-MESSAGE-QUALITY-REQ, USER-GUIDANCE-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_018, TC_016, TC_017 (Error highlighting and validation)

Test Environment:

Environment: Staging
Dependencies: Message Content System

Prerequisites:

Error messaging system functional
Message content configured
User guidance rules defined

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Upload oversized file	Specific message: "File size (7MB) exceeds the 5MB limit. Please select a smaller file."	Oversized file	Specific file error
2	Upload unsupported file type	Clear guidance: "Only JPG, PNG, and PDF files are supported. Please select a different file type."	.txt file	File type guidance
3	Enter out-of-territory address	Helpful message: "This address appears to be outside our service area. Please verify the address or contact customer service."	Out-of-area address	Territory guidance
4	Enter duplicate phone number	Clear conflict message: "This phone number is already associated with an existing account. Please use a different number or contact support."	Duplicate phone	Conflict resolution guidance

Verification Points:

Primary Verification: Error messages provide specific, actionable guidance that helps users correct issues effectively
Secondary Verification: Messages are polite and professional
Negative Verification: Messages don't blame users for errors,Messages don't create additional confusion

TC_ Prevent duplicate customer entries based on phone number

Test Case: CIS01US03_TC_020

Title: Verify duplicate customer prevention using phone number validation

Test Case Metadata:

Test Case ID: CIS01US03_TC_029
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC15
Requirements Traceability: CIS01US03-AC-15

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Integration, Platform-Web,Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High,Integration-CustomerDB, Phone-Validation, Coverage-AC15, Negative

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC15
Integration_Points: Service-CX, API , Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC15

Requirements Traceability:

Related_Requirements: AC-15, CIS01US03-DUPLICATE-PREVENTION-REQ, PHONE-VALIDATION-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_021, TC_003, TC_005 (Customer lookup and phone validation)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Dependencies: Customer Database, Duplicate Detection Service
Performance_Baseline: Duplicate check < 2 seconds

Prerequisites:

Customer database populated with existing records
Duplicate detection service operational
Phone validation system working

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Enter phone number of existing customer	System detects duplicate during phone verification	"+1-555-0123"	Duplicate detection
2	Verify duplicate prevention message	Clear message: "This phone number is already associated with an existing account"	N/A	Duplicate notification
3	Test duplicate detection with different phone formats	System recognizes same number in different formats as duplicate	Alternative formats	Format normalization
4	Verify existing customer information display	System shows existing customer name and provides options	Existing customer data	Customer identification
5	Test "Use Existing Customer"	Provides option to auto-populate from existing customer record	N/A	Existing customer flow
6	Verify new phone number acceptance	Unique phone numbers proceed without duplicate warnings	"+1-555-9999"	New customer validation
7	Test duplicate check performance	Duplicate detection completes within 2 seconds	N/A	Performance validation

Verification Points:

Primary Verification: System successfully prevents duplicate customer entries by detecting existing phone numbers with clear user guidance
Secondary Verification: Different phone number formats are normalized for duplicate detection, Performance meets requirements, Resolution options are provided
Negative Verification:False positives don't occur with similar numbers, System handles edge cases without errors

Test Case: CIS01US03_TC_021

Title: Verify duplicate resolution workflows and data integrity

Test Case Metadata:

Test Case ID: CIS01US03_TC_030
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC15
Requirements Traceability: CIS01US03-AC-15

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support:MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Medium, Duplicate-Resolution, Data-Integrity, Coverage-AC15, Negative

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of AC15 resolution scenarios
Integration_Points: Service-CX, API , Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC15 resolution aspects

Requirements Traceability:

Related_Requirements: AC-15, CIS01US03-DUPLICATE-RESOLUTION-REQ, DATA-INTEGRITY-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_020, TC_003, TC_004 (Duplicate prevention and customer management)

Test Environment:

Environment: Staging
Dependencies: Customer Support Integration

Prerequisites:

Duplicate detection system working
Customer support workflows configured
Resolution processes defined

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Trigger duplicate detection and select "Contact Support"	Support ticket or contact form initiated with duplicate context	Duplicate scenario	Support integration
2	Verify duplicate context preservation	Support request includes relevant duplicate information	Duplicate data	Context transfer
3	Test legitimate phone number transfer scenario	System provides workflow for transferring phone from old to new account	Transfer scenario	Transfer workflow
4	Verify data integrity during resolution	Original customer data remains protected during resolution process	N/A	Data protection
5	Test false positive correction	System allows correction when duplicate detection is wrong	False positive case	Error correction
6	Verify audit trail creation	All duplicate-related actions are logged for compliance	N/A	Audit logging

Verification Points:

Primary Verification: Duplicate resolution workflows maintain data integrity and provide clear paths for legitimate cases
Secondary Verification: Support integration works smoothly, Audit trails are properly maintained, False positives can be corrected appropriately
Negative Verification: Resolution doesn't compromise existing customer data, Unauthorized changes aren't possible, System maintains security during resolution

TC_Generate unique application ID upon successful submission

Test Case: CIS01US03_TC_022

Title: Verify unique application ID generation upon successful form submission

Test Case Metadata:

Test Case ID: CIS01US03_TC_033
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC17
Requirements Traceability: CIS01US03-AC-17

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Integration, Platform-Web,Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-IDService, Unique-Generation, Coverage-AC17, Happy path, API

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC17
Integration_Points: Service-CX, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC17

Requirements Traceability:

Related_Requirements: AC-17, CIS01US03-APPLICATION-ID-REQ, UNIQUE-GENERATION-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_023, TC_024, TC_025 (Confirmation page and tracking)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Dependencies: ID Generation Service, Application Database
Performance_Baseline: ID generation < 1 second

Prerequisites:

ID generation service operational
Application database accessible
Form submission working

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Complete all form sections with valid data	Form ready for submission	Complete application data	Pre-submission validation
2	Submit completed application	Application submits successfully	N/A	Submission success
3	Verify application ID generation	Unique application ID generated and displayed on confirmation page	N/A	ID generation validation
4	Verify ID format compliance	Generated ID follows defined format (e.g., APP-20250603-0001)	Expected format	Format validation
5	Record generated ID for uniqueness testing	Note the generated application ID	Generated ID	ID recording
6	Submit second identical application	New unique ID generated (different from first)	Same application data	Uniqueness validation
7	Test ID generation performance	ID generation completes within 1 second	N/A	Performance validation
8	Verify ID persistence	Generated ID remains consistent across system	Application ID	Persistence validation
9	Test concurrent submission ID uniqueness	Multiple simultaneous submissions generate unique IDs	Concurrent submissions	Concurrency validation

Verification Points:

Primary Verification: System generates unique application IDs upon successful submission with proper format and immediate availability
Secondary Verification: IDs remain unique across multiple submissions, Format compliance is maintained, Performance meets requirements
Negative Verification: No duplicate IDs are generated, Submission failures don't consume ID sequence, Concurrent submissions don't create conflicts

Test Case: CIS01US03_TC_023

Title: Verify application ID integration with tracking and reference systems

Test Case Metadata:

Test Case ID: CIS01US03_TC_034
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC17
Requirements Traceability: CIS01US03-AC-17

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Integration
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Integration, Platform-Web,Report-QA, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Medium,ID-Integration, Tracking-Systems, Coverage-AC17, HappyPath

Business Context:

Customer_Segment: All
Revenue_Impact: Critical
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Critical
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC9
Integration_Points:Service-CX, API , Happy path
Code_Module_Mapped:CX-Backoffice
Requirement_Coverage: Complete AC9

Requirements Traceability:

Related_Requirements: AC-17, CIS01US03-ID-INTEGRATION-REQ, TRACKING-SYSTEMS-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_022, TC_024, TC_025 (Application ID generation and confirmation)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Dependencies: Billing Engine, Fee Calculation Service
Performance_Baseline: Fee calculation < 1 second

Prerequisites:

Fee calculation service operational
Billing engine configured with current rates
Form sections accessible

Test Procedure:

Step	What To Do	What Should Happen	Why This Fee Amount	Step
1	Complete Consumer Details section	Application fee shows up ($25)	Every application pays processing fee	1
2	Check the fee amount	$25.00 displayed for application fee	Base fee from rate schedule	2
3	Complete Address Details section	Connection fee gets added ($75 for residential)	Physical connection cost varies by property type	3
4	Complete Document Upload section	No new fees added	Document processing is included in application fee	4
5	Complete Plan Selection section	Meter cost and plan fees get added	Different meter sizes cost different amounts	5
6	Check total calculation	Total shows $250 ($25 + $75 + $150)	All residential fees added together	6
7	Test with commercial property	Fees change to $750 ($50 + $200 + $500)	Commercial rates are higher than residential	7
8	Change something in the form	Fees update immediately	System recalculates in real-time	8
9	Change the service plan	Plan fees update automatically	Different plans have different costs	9
10	Verify all calculations are correct	All fees match the official rate schedule	Must follow utility company's approved rates	10

Verification Points:

Primary Verification: Fees are calculated automatically as each form section is completed with accurate amounts based on selections
Secondary Verification: Calculations update in real-time when form data changes, Different property types and plans produce correct fee variations, Fee calculations complete within performance benchmarks
Negative Verification: Fee calculations don't include inappropriate charges, Calculation errors don't prevent form progression, Invalid selections don't produce nonsensical fees

TC_Display confirmation page with application details after submission

Test Case: CIS01US03_TC_024

Title: Verify comprehensive confirmation page display after successful application submission

Test Case Metadata:

Test Case ID: CIS01US03_TC_035
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC18
Requirements Traceability: CIS01US03-AC-18

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web,Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High,Confirmation-Display, Application-Summary, Coverage-AC18. Database ,HappyPath, BxServices

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC18
Integration_Points: Service-CX, API ,Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete AC18

Requirements Traceability:

Related_Requirements: AC-18, CIS01US03-CONFIRMATION-PAGE-REQ, APPLICATION-SUMMARY-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_025, TC_022, TC_023 (Application ID and confirmation features)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Dependencies: Application Data Service, Email Service
Performance_Baseline: Page load < 2 seconds

Prerequisites:

Application submission successful
Confirmation page components functional
Application data accessible

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Complete and submit application successfully	Confirmation page loads immediately after submission	Complete application	Page navigation
2	Verify success message with icon	"Application Successfully Submitted" with green checkmark icon displayed	N/A	Success indication
3	Check Consumer ID display	Consumer ID shown (e.g., CID-2025060001)	Generated Consumer ID	ID visibility
4	Verify Application Fee Summary section	Section shows "Application Fee Summary:" as header	N/A	Fee summary header
5	Check Application Processing Fee	Application Processing Fee: $25.00 displayed	$25.00	Processing fee
6	Check Service Connection Fee	Service Connection Fee: $75.00 displayed	$75.00	Connection fee
7	Check Security Deposit	Security Deposit: $150.00 displayed	$150.00	Deposit amount
8	Verify Total Due amount	Total Due: $250.00 displayed prominently	$250.00	Total calculation
9	Check payment completion message	"Payment Completed Successfully!" with green checkmark icon	N/A	Payment confirmation
10	Verify change to return	amount to be returned back to consumer	Change amount	Cash payment handling
11	Check "Add Another Consumer" button	Button visible and clickable	N/A	Add consumer button
12	Test "Add Another Consumer" functionality	Clicking button takes to Step 1 (Consumer Details) for new application	N/A	New consumer flow
13	Check "Return to Dashboard" button	Button visible and clickable	N/A	Dashboard button
14	Test "Return to Dashboard" functionality	Clicking button returns to Consumer Onboarding dashboard	N/A	Dashboard navigation

Verification Points :
Primary Verification:

Confirmation page displays "Application Successfully Submitted" with green checkmark
Consumer ID is generated and shown
Complete fee breakdown with correct amounts
"Payment Completed Successfully!" with green checkmark
Both navigation buttons work correctly

Secondary Verification:

All fee amounts are accurate ($25 + $75 + $150 = $250)
Change amount displayed correctly for cash payments
Button navigation takes to correct destinations
Page layout is clear and professional

Negative Verification:

No incorrect fee calculations shown
No broken navigation buttons
Payment status always shows as completed
Consumer ID is never missing or duplicate

Test Case: CIS01US03_TC_025

Title: Verify confirmation page functionality and user guidance features

Test Case Metadata:

Test Case ID: CIS01US03_TC_036
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC18
Requirements Traceability: CIS01US03-AC-18

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Medium, User-Guidance, Confirmation-Features, Coverage-AC18, HappyPath

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Onboarding
Compliance_Required: No
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of AC18 functionality aspects
Integration_Points: Service-CX, API , Happy path
Code_Module_Mapped: CX-Backofficer
Requirement_Coverage: Complete AC18 user features

Requirements Traceability:

Related_Requirements: AC-18, CIS01US03-CONFIRMATION-FEATURES-REQ, USER-GUIDANCE-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_024, TC_022, TC_023 (Confirmation page and application tracking)

Test Environment:

Environment: Staging
Dependencies: Email Service, Document Generation Service

Prerequisites:

Confirmation page accessible
Supporting services operational

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Verify processing timeline display	Clear timeline showing application review (2-3 business days)	Timeline information	Timeline accuracy
2	Check email confirmation mention	Confirmation states email copy will be sent to provide address	Customer email	Email notification
3	Test "Return to Dashboard" functionality	Button successfully navigates back to main dashboard	N/A	Navigation functionality
4	Verify "Submit Another Application" option	Option available to start new application process	N/A	Workflow continuation
5	Check FAQ or help section access	Links to relevant help content for post-submission questions	Help content	Support resources
6	Test mobile responsiveness	Confirmation page displays properly on mobile devices	Mobile view	Mobile compatibility
7	Verify social sharing options (if applicable)	Options to share confirmation or refer others	Social features	Sharing functionality

Verification Points:

Primary Verification: Confirmation page provides comprehensive user guidance and functional options for next steps
Secondary Verification: Timeline information is accurate, Email confirmation process works, Navigation options function properly
Negative Verification: No broken links or functionality, Mobile experience remains complete, Support resources are current and helpful

TC_ Maintain form data integrity during validation and error correction

Test Case: CIS01US03_TC_026

Title: Verify form data integrity during validation processes and error correction

Test Case Metadata:

Test Case ID: CIS01US03_TC_037
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC19
Requirements Traceability: CIS01US03-AC-19

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web,Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High,Data-Preservation, Validation-Integrity, Coverage-AC19, Negative

Business Context:

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics:

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking:

Feature_Coverage: 100% of AC19
Integration_Points: Service-CX
Code_Module_Mapped:CX-Backoffice
Requirement_Coverage: Complete AC19

Requirements Traceability:

Related_Requirements: AC-19, CIS01US03-DATA-INTEGRITY-REQ, VALIDATION-INTEGRITY-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_027, TC_016, TC_017 (Form validation and error correction)

Test Environment:

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Dependencies: Data Storage Service, Validation Engine
Performance_Baseline: Data preservation < 500ms

Prerequisites:

Form validation system functional
Data storage mechanisms working
Error correction workflows available

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Fill form with mix of valid and invalid data	Form accepts all input without data loss	Mixed valid/invalid data	Data acceptance
2	Trigger form validation	Validation identifies errors while preserving all entered data	N/A	Validation execution
3	Verify data preservation during validation	All valid data remains intact in form fields	Valid data portions	Data retention
4	Correct invalid email field	Email correction preserves all other field data	Invalid to valid email	Field correction
5	Verify cross-section data integrity	Correcting error in one section doesn't affect other sections	Multi-section scenario	Cross-section integrity
6	Test error correction workflow	Step-by-step error correction maintains form state	Error correction process	Workflow integrity
7	Verify file upload preservation	Uploaded files remain attached	Uploaded documents	File attachment integrity
8	Test session interruption recovery	Data stays safe and unchanged even if the session gets interrupted or disconnected.	Session interruption	Session recovery integrity

Verification Points:

Primary Verification: Form data integrity is maintained throughout all validation processes and error correction workflows
Secondary Verification: Cross-section data preservation works correctly, File attachments remain intact, Session interruptions don't cause data loss
Negative Verification: No data corruption during validation, Error corrections don't affect unrelated fields, Validation failures don't result in data loss

Test Case: CIS01US03_TC_027

Title: Verify data integrity under stress conditions and edge cases

Test Case Metadata:

Test Case ID: CIS01US03_TC_038
Created By: Hetal
Created Date: 2025-06-03
Version: 1.0
Acceptance Criteria: AC19
Requirements Traceability: CIS01US03-AC-19

Classification:

Module/Feature: New Service Connection Application Form
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web,Report-QA, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Medium,Stress-Testing, Edge-Cases, Coverage-AC19,EdgeCase

Business Context:

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Onboarding
Compliance_Required: Yes
SLA_Related: No

Quality Metrics:

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: Medium
Data_Sensitivity: High
Failure_Impact: Medium

Coverage Tracking:

Feature_Coverage: 100% of AC19 stress scenarios
Integration_Points: Service-CX, API , Happy path
Code_Module_Mapped:CX-Backoffice
Requirement_Coverage: Complete AC19 edge cases

Requirements Traceability:

Related_Requirements: AC-19, CIS01US03-STRESS-TESTING-REQ, EDGE-CASE-INTEGRITY-REQ
Related_Bugs: N/A for new features
Related_Test_Cases: TC_026, TC_018, TC_019 (Data integrity and error handling)

Test Environment:

Environment: Staging
Dependencies: Data Storage Service

Prerequisites:

Data integrity system functional
Stress testing tools available

Test Procedure:

Step	Action	Expected Result	Test Data	Comments
1	Perform rapid sequential field changes	Data integrity maintained during rapid input	Rapid input sequence	High-frequency changes
2	Test large form data handling	System handles maximum data volumes without corruption	Large data set	Volume stress testing
3	Simulate network interruptions during validation	Data preserved despite network issues	Network interruption	Network resilience
4	Test recovery from validation service failures	Data stays correct and is not lost even if the validation service stops working.	Service failure	Service resilience

Verification Points:

Primary Verification: Data integrity is maintained under stress conditions and edge cases
Secondary Verification: System handles resource limitations gracefully, Service failures don't corrupt data, Concurrent operations remain stable
Negative Verification: Stress conditions don't cause data loss, Edge cases don't break validation integrity, System remains stable under adverse conditions

System Admin Dashboard (ONB01US01)

Utility Admin Dashboard (ONB02US01)

Data Migration (ONB04US01)

User Access and Management (ONB02US03)

Calendar & Scheduling Management (ONB02US04)

Service Areas (ONB02US08)

Organization Setup (ONB01US01)

Payment Gateway Integration (ONB03US01)

ID & Reference Format Settings (ONB02US07)

Bento Menu (ONB07)

Utility Management (ONB02US06)

Utility Plans & Tariffs Management - (ONB02US05)

Core System Settings - (ONB02US02)

Utility Plans & Tariffs Management - ss

Account Management & Session Control (AU01US03)

Settings (CIS01US07)

Service Request Management (CIS01US06)

Complaints (CIS01US05)

Consumer management (CIS01US02)

New Service Connection Application Form (CIS01US03)

New Connection Application Detail View (CIS01US04)

CSO Dashboard (CIS01US01)

Payment Channel and Modes Configuration (CIS01US13)

Payments Management (CIS01US09)

Outstanding Management System (CIS01US08)

Operational SLA Management (CIS01US14)

Disconnection Request Flow (CIS01US10)

Account Transfer Request (CIS01US12)

Reconnection Flow (CIS01US11)

New Connection Configuration (CIS01US16)

Consumer Portal Authentication (CSS01US01)

Bill Management (CSS01US02)

Payment Agreement Management (CSS01US04)

Payment History Management (CSS01US05)

Credit Notes Management (CSS01US06)

Usage & Consumption Smart Overview (CSS01US07)

Service & Support Management (CSS01US08)

In-App Notification System (CSS01US09)

Request Tracker (CSS01US10)

Preferences Management (CSS01US12)

Profile Details (CSS01US11)

FAQ Access (CSS01US13)

Consumer Self-Service Portal Dashboard (CSS01US15)

Service Payment Management (CSS01US03)

Self-Service Portal Management (CIS01US15)

Service Center Finder (CSS01US14)

My performance (CC01US02)

Call Center Dashboard (CC01US01)

Master (WX01US01)

Field Force Management (WX02US02)

Dispatcher Management System ( WX05US05 )

System Settings Configuration Management ( WX04US04 )

Service Order Dashboard (WX03US03)

Bill Cycle Setup (BX03US02)

Billing Dashboard (BX02US01)

Printing & Distribution Management (BX06US01)

Bill Template Management System (BX03US01)

Single Bill Generation V2 (BX01US04)

Master Bill Viewer (BX04US01)

GL Codes Management (BX05US01)

Bill Generation - (BX01US03)

Route Management (MX02US01)

Read Cycle Management (MX02US02)

Photo Meter Reads (MX02US03)

Manual Meter Reads (MX02US04)

Meter Device Summary Dashboard (MX01US01)

Meter Service Orders (MX01US04)

Meter Device Management (MX01US02)

Meter Reading Validation Dashboard (MX00US01)

Meter Inventory Management Test Cases (MX01US03)

Meter Reading Format (MX04US01)

Manual Reading Validation (MX03US03)

Read Cycle List and Validation Configurations (MX03US01)

Manufacturer and Model Management (MX04US02)

Photo Read Validation (MX03US02)

Individual & Bulk messaging (UX02US02)

Message Template Management System (UX06US06)

Message History Management System (UX05US05 )

Utility Contact List Management (UX03US03)

Communication Workflows (UX03US04)