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In-App Notification System (CSS01US09)


Total test cases - 25

Total Acceptance criteria- 19

Total Coverage -100%


Test Scenario Analysis Summary

A. FUNCTIONAL TEST SCENARIOS

  • Core Functionality: 6 major areas (Dashboard, Search, List View, Detail Views, Notes, Timeline)
  • Business Rules: 8 weighted critical rules (KPI Calculations: 10/10, Data Isolation: 10/10, etc.)
  • User Journeys: 5 complete workflows (Status Check, Investigation, Review, Communication, Resolution)
  • Integration Points: 6 external systems (Auth, Billing, Request API, Documents, Meter, Notifications)
  • Data Flow: 4 critical scenarios (Dashboard Aggregation, Search Processing, Real-time Updates, Document Management)

B. NON-FUNCTIONAL TEST SCENARIOS

  • Performance: 100+ concurrent users, <3s load times, <500ms API responses
  • Security: B2B utility focus (Multi-tenant, SOC2, Data encryption, RBAC, Audit trails)
  • Compatibility: Cross-browser/device/platform coverage
  • Usability: UX flow, WCAG 2.1 AA accessibility, error handling
  • Reliability: 99.9% uptime, error recovery, data integrity

C. EDGE CASE & ERROR SCENARIOS

  • Boundary Conditions: Data volumes, amounts, dates, file sizes, sessions
  • Invalid Inputs: SQL injection, XSS, malformed data, session hijacking
  • System Failures: Network issues, service unavailability, timeouts
  • Data Inconsistencies: Duplicates, missing data, corrupted states


TEST CASE 1: Notification Bell Icon Display

Test Case Metadata

  • Test Case ID: CSS01US09_TC_001
  • Title: Verify notification bell icon displays with unread count badge in portal header
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: UI
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Smoke
  • Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, UI, MOD-Notification, P1-Critical, Phase-Smoke, Type-UI, Platform-Web, Report-Engineering, Happy-Path
  • Business Context: Customer_Segment-All, Revenue_Impact-Medium, Business_Priority-Must-Have, Customer_Journey-Daily-Usage, Compliance_Required-No, SLA_Related-Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 2 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 15% of notification system
  • Integration_Points: CxServices, API, Happy path
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, Module-Coverage, UI-Testing
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+, Firefox 118+, Safari 16+, Edge 117+
  • Device/OS: Windows 10/11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
  • Dependencies: Customer Portal Service, Notification Service API, User Authentication Service
  • Performance_Baseline: <500ms page load
  • Data_Requirements: Valid user session, notification data

Prerequisites

  • Setup_Requirements: Consumer portal deployed and accessible
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data: User account: testuser@aquaflow.com, Password: Test@123, Account ID: ACT-2024-001
  • Prior_Test_Cases: User authentication must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to consumer portal login page

Login page loads successfully

URL: https://portal.aquaflow.com/login


2

Enter valid credentials and login

User redirected to dashboard

testuser@aquaflow.com / Test@123


3

Locate notification bell icon in header

Bell icon visible in top-right header area

N/A

Should be prominently displayed

4

Verify unread count badge display

Badge shows number of unread notifications

Expected: Blue badge with number "5"

Badge should be visually distinct

5

Check icon accessibility

Icon has proper aria-label and is keyboard accessible

N/A

Screen reader compatibility

Verification Points

  • Primary_Verification: Notification bell icon is visible in portal header with correct unread count
  • Secondary_Verifications: Icon styling matches design specs, badge color is blue, icon is clickable
  • Negative_Verification: Icon should not display when notifications are disabled or user has no notifications



TEST CASE 2: Notification Center Display

Test Case Metadata

  • Test Case ID: CSS01US09_TC_002
  • Title: Verify centralized notification center displays all notifications
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Smoke
  • Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, UI, MOD-Notification, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Product, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 3 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 20% of notification system
  • Integration_Points: CxServices, API, Database
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Product
  • Report_Categories: Quality-Dashboard, Module-Coverage, Feature-Adoption
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+, Firefox 118+, Safari 16+, Edge 117+
  • Device/OS: Windows 10/11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
  • Dependencies: Notification Service API, Database, Customer Portal Service
  • Performance_Baseline: <2 seconds notification center load time
  • Data_Requirements: Multiple notification types, varying timestamps

Prerequisites

  • Setup_Requirements: Test notifications pre-loaded in system
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • Billing notification: "New bill for March 2025 is ready. Amount: ₹1,245.50"
    • Service notification: "Service request #SR-10245 has been submitted successfully"
    • Usage notification: "High usage alert! You've consumed more than your average this month"
  • Prior_Test_Cases: CSS01US09_TC_001 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Click on notification bell icon

Notification center opens

N/A

Should open as overlay/modal

2

Verify notification center header

"Notification Center" title displayed with subtitle

Header: "Stay updated with important alerts and notifications"


3

Check for "Mark All as Read" button

Button visible and clickable

N/A

Should be in top-right area

4

Verify "Notification Settings" button

Button visible and properly styled

N/A

Should redirect to preferences

5

Confirm all notifications are displayed

All notification types visible in center

Billing, Service, Usage alerts

Should show complete history

6

Verify notification center is accessible from any page

Center opens from different portal pages

Dashboard, Billing, Account pages

Consistent behavior

Verification Points

  • Primary_Verification: Notification center displays all notifications in centralized location
  • Secondary_Verifications: Proper header display, action buttons present, accessible from all pages
  • Negative_Verification: Center should not display notifications for other users or invalid data



TEST CASE 3: Chronological Notification Ordering

Test Case Metadata

  • Test Case ID: CSS01US09_TC_003
  • Title: Verify latest notification displays at top in chronological order
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Functional
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Automated

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, Database, MOD-Notification, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Should-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: No

Quality Metrics

  • Risk_Level: Medium
  • Complexity_Level: Low
  • Expected_Execution_Time: 2 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Medium

Coverage Tracking

  • Feature_Coverage: 10% of notification system
  • Integration_Points: Database, API
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: QA
  • Report_Categories: Quality-Dashboard, Data-Integrity
  • Trend_Tracking: No
  • Executive_Visibility: No
  • Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Notification Service API, Database with timestamp data
  • Performance_Baseline: <1 second sort time
  • Data_Requirements: Notifications with different timestamps

Prerequisites

  • Setup_Requirements: Multiple notifications with varying timestamps
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • Notification 1: "Payment confirmation" - July 17, 2025 10:30 AM
    • Notification 2: "Bill available" - July 17, 2025 09:15 AM
    • Notification 3: "Service completed" - July 16, 2025 03:45 PM
  • Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Open notification center

Notification center displays

N/A


2

Check first notification position

Most recent notification at top

"Payment confirmation" - July 17, 2025 10:30 AM


3

Verify second notification

Second most recent below first

"Bill available" - July 17, 2025 09:15 AM


4

Confirm third notification

Oldest notification at bottom

"Service completed" - July 16, 2025 03:45 PM


5

Add new notification via API

New notification appears at top

API call: POST /notifications

Real-time verification

6

Refresh page and recheck order

Order maintained after refresh

N/A

Persistent ordering

Verification Points

  • Primary_Verification: Notifications display in chronological order with latest at top
  • Secondary_Verifications: Order maintained after page refresh, real-time updates preserve order
  • Negative_Verification: Older notifications should not appear above newer ones



TEST CASE 4: Unread Notification Indicators

Test Case Metadata

  • Test Case ID: CSS01US09_TC_004
  • Title: Verify unread notifications marked with blue dot indicator
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: UI
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Smoke
  • Automation Status: Manual

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, UI, MOD-Notification, P1-Critical, Phase-Smoke, Type-UI, Platform-Web, Report-Engineering, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: Low
  • Expected_Execution_Time: 2 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: High

Coverage Tracking

  • Feature_Coverage: 15% of notification system
  • Integration_Points: CxServices, API
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, UI-Testing, Accessibility
  • Trend_Tracking: Yes
  • Executive_Visibility: No
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+, Firefox 118+, Safari 16+, Edge 117+
  • Device/OS: Windows 10/11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
  • Dependencies: Notification Service API, User State Management Service
  • Performance_Baseline: <500ms UI update time
  • Data_Requirements: Mix of read and unread notifications

Prerequisites

  • Setup_Requirements: Fresh user session with unread notifications
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • Unread notification: "Your bill is ready" (should have blue dot)
    • Read notification: "Payment received" (should not have blue dot)
  • Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Open notification center

Notification center displays

N/A


2

Identify unread notifications

Blue dot visible on unread notifications

"Your bill is ready" notification

Dot should be prominent

3

Check blue dot styling

Dot color matches design specs

CSS: color: #3B82F6 (blue)

Verify exact color

4

Verify read notifications

No blue dot on read notifications

"Payment received" notification

Should be visually distinct

5

Check dot positioning

Blue dot positioned consistently

Left side of notification title

Consistent placement

6

Test color contrast

Blue dot meets accessibility standards

WCAG AA contrast ratio

Accessibility compliance

Verification Points

  • Primary_Verification: Unread notifications display blue dot indicator
  • Secondary_Verifications: Dot color matches specs, proper positioning, accessibility compliance
  • Negative_Verification: Read notifications should not display blue dot indicator



TEST CASE 5: Auto-Mark Notifications as Read

Test Case Metadata

  • Test Case ID: CSS01US09_TC_005
  • Title: Verify notifications automatically marked as read when navigating to notification tab
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Functional
  • Test Level: Integration
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Automated

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, Api, Database, MOD-Notification, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 3 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 20% of notification system
  • Integration_Points: CxServices, API, Database
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, Integration-Testing, API-Coverage
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Notification Service API, Database, User State Management
  • Performance_Baseline: <2 seconds for auto-mark operation
  • Data_Requirements: Multiple unread notifications

Prerequisites

  • Setup_Requirements: User session with unread notifications
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • 5 unread notifications with blue dot indicators
    • User account: testuser@aquaflow.com
  • Prior_Test_Cases: CSS01US09_TC_004 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Verify initial unread count

Bell icon shows "5 unread"

Badge displays "5"

Baseline verification

2

Click on notification bell

Notification center opens

N/A


3

Verify blue dots present

All 5 notifications show blue dots

Visual confirmation

Before auto-mark

4

Click on "Notifications" tab

Tab becomes active

N/A

Trigger auto-mark

5

Verify blue dots removed

All blue dots disappear

Visual confirmation

Auto-mark executed

6

Check bell icon count

Badge shows "0 unread"

Badge updates or disappears

Real-time update

7

Refresh page and recheck

Notifications remain marked as read

N/A

Persistent state

8

Verify database update

API confirms read status

GET /notifications/status

Backend verification

Verification Points

  • Primary_Verification: All notifications automatically marked as read when navigating to notifications tab
  • Secondary_Verifications: Bell icon count updates, blue dots removed, database updated
  • Negative_Verification: Notifications should not auto-mark when just hovering over tab



TEST CASE 6: Dialog Notification View - Latest Three

Test Case Metadata

  • Test Case ID: CSS01US09_TC_006
  • Title: Verify dialog notification displays only latest three notifications
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: UI
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, UI, MOD-Notification, P2-High, Phase-Regression, Type-UI, Platform-Web, Report-Product, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Should-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: No

Quality Metrics

  • Risk_Level: Medium
  • Complexity_Level: Low
  • Expected_Execution_Time: 2 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Medium

Coverage Tracking

  • Feature_Coverage: 12% of notification system
  • Integration_Points: CxServices, API
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Product
  • Report_Categories: Quality-Dashboard, UI-Testing, Feature-Adoption
  • Trend_Tracking: No
  • Executive_Visibility: No
  • Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+, Firefox 118+, Safari 16+
  • Device/OS: Windows 10/11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
  • Dependencies: Notification Service API, UI Components Library
  • Performance_Baseline: <1 second dialog load time
  • Data_Requirements: More than 3 notifications for proper testing

Prerequisites

  • Setup_Requirements: User account with 5+ notifications
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • 5 notifications with timestamps:
      • "Final disconnection notice" - July 17, 2025 10:00 AM
      • "Usage alert" - July 17, 2025 09:00 AM
      • "Bill available" - July 17, 2025 08:00 AM
      • "Payment received" - July 16, 2025 05:00 PM
      • "Service completed" - July 16, 2025 03:00 PM
  • Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Hover over notification bell icon

Dialog notification preview appears

N/A

Quick preview functionality

2

Count displayed notifications

Only 3 notifications visible

Should show latest 3 only

Verify limit

3

Verify first notification

"Final disconnection notice" displayed

July 17, 2025 10:00 AM

Most recent

4

Verify second notification

"Usage alert" displayed

July 17, 2025 09:00 AM

Second most recent

5

Verify third notification

"Bill available" displayed

July 17, 2025 08:00 AM

Third most recent

6

Confirm older notifications not shown

"Payment received" and "Service completed" not visible

N/A

Proper filtering

7

Check scroll availability

No scroll bar in dialog

N/A

Fixed display limit

Verification Points

  • Primary_Verification: Dialog notification displays exactly 3 latest notifications
  • Secondary_Verifications: Correct chronological order, no scroll functionality
  • Negative_Verification: Older notifications should not appear in dialog view



TEST CASE 7: Dialog Notification Content

Test Case Metadata

  • Test Case ID: CSS01US09_TC_007
  • Title: Verify dialog notification displays only title and notification date
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: UI
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, UI, MOD-Notification, P2-High, Phase-Regression, Type-UI, Platform-Web, Report-Product, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: Low
  • Business_Priority: Should-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: No

Quality Metrics

  • Risk_Level: Low
  • Complexity_Level: Low
  • Expected_Execution_Time: 2 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Low

Coverage Tracking

  • Feature_Coverage: 8% of notification system
  • Integration_Points: CxServices, UI
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Product
  • Report_Categories: Quality-Dashboard, UI-Testing
  • Trend_Tracking: No
  • Executive_Visibility: No
  • Customer_Impact_Level: Low

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+, Firefox 118+, Safari 16+
  • Device/OS: Windows 10/11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
  • Dependencies: Notification Service API, UI Components Library
  • Performance_Baseline: <500ms dialog render time
  • Data_Requirements: Notifications with full message content

Prerequisites

  • Setup_Requirements: User account with detailed notifications
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • Full notification: "Final notice: Service disconnection scheduled on April 25, 2025 due to non-payment. Please pay to avoid disruption."
    • Expected dialog display: Title: "Final Disconnection Notice", Date: "Apr 10, 09:00 AM"
  • Prior_Test_Cases: CSS01US09_TC_006 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Open dialog notification

Dialog displays with limited content

N/A


2

Verify notification title

Only title text visible

"Final Disconnection Notice"

Condensed title

3

Check notification date

Date/time displayed

"Apr 10, 09:00 AM"

Short date format

4

Confirm full message absent

Detailed message not shown in dialog

Full message should not appear

Content limitation

5

Verify consistent formatting

All notifications follow same format

Title + Date only

Standardized display

6

Check character limits

Title truncated if too long

N/A

Responsive design

Verification Points

  • Primary_Verification: Dialog notification displays only title and date
  • Secondary_Verifications: Consistent formatting, proper truncation
  • Negative_Verification: Full notification message should not be visible in dialog



TEST CASE 8: Access Full Notification Center from Dialog

Test Case Metadata

  • Test Case ID: CSS01US09_TC_008
  • Title: Verify user can access full notification center from dialog view
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Functional
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Automated

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, UI, MOD-Notification, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Should-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: No

Quality Metrics

  • Risk_Level: Medium
  • Complexity_Level: Medium
  • Expected_Execution_Time: 2 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Medium

Coverage Tracking

  • Feature_Coverage: 12% of notification system
  • Integration_Points: CxServices, UI, Navigation
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Product
  • Report_Categories: Quality-Dashboard, Navigation-Testing, User-Experience
  • Trend_Tracking: No
  • Executive_Visibility: No
  • Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+, Firefox 118+, Safari 16+
  • Device/OS: Windows 10/11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
  • Dependencies: Notification Service API, Navigation Service
  • Performance_Baseline: <1 second navigation time
  • Data_Requirements: Multiple notifications in system

Prerequisites

  • Setup_Requirements: User account with 5+ notifications
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data: User with multiple notifications across different categories
  • Prior_Test_Cases: CSS01US09_TC_007 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Open dialog notification

Dialog displays with 3 notifications

N/A


2

Look for "View All" or similar link

Link/button visible in dialog

N/A

Navigation option

3

Click on "View All" link

Full notification center opens

N/A

Seamless transition

4

Verify all notifications displayed

All 5+ notifications visible

N/A

Complete view

5

Confirm dialog closes

Dialog no longer visible

N/A

Clean transition

6

Test keyboard navigation

Can use Tab/Enter to navigate

N/A

Accessibility

7

Verify browser back button

Returns to previous page state

N/A

Navigation integrity

Verification Points

  • Primary_Verification: User can access full notification center from dialog
  • Secondary_Verifications: Smooth transition, dialog closes properly, keyboard accessible
  • Negative_Verification: Dialog should not remain open after navigation



TEST CASE 9: Notification Categories - Service Alerts

Test Case Metadata

  • Test Case ID: CSS01US09_TC_009
  • Title: Verify notifications are categorized as Service Alerts
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Automated

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, Api, Database, MOD-Notification, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 3 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: High

Coverage Tracking

  • Feature_Coverage: 15% of notification system
  • Integration_Points: CxServices, API, Database
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, API-Coverage, Business-Logic
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Notification Service API, Service Request System, Database
  • Performance_Baseline: <1 second categorization time
  • Data_Requirements: Service request notifications, complaint notifications

Prerequisites

  • Setup_Requirements: Service request and complaint notifications in system
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • Service request: "Your service request #SR-10245 has been submitted successfully"
    • Complaint: "Your complaint #CMP-2048 has been registered"
  • Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Open notification center

Notification center displays

N/A


2

Locate service request notification

Service notification visible

"Your service request #SR-10245 has been submitted successfully"


3

Verify Service alert category

Category tag shows "Service"

Category badge/label

Visual indicator

4

Check notification icon

Service-related icon displayed

Bell or service icon

Consistent iconography

5

Locate complaint notification

Complaint notification visible

"Your complaint #CMP-2048 has been registered"


6

Verify Service alert category

Category tag shows "Service"

Category badge/label

Same category

7

Test category filtering

Can filter by Service alerts

Filter dropdown/buttons

Functional filtering

8

Verify API response

API returns correct category

GET /notifications API

Backend verification

Verification Points

  • Primary_Verification: Service requests and complaints categorized as Service Alerts
  • Secondary_Verifications: Proper visual indicators, functional filtering, API accuracy
  • Negative_Verification: Non-service notifications should not be categorized as Service Alerts



TEST CASE 10: Notification Categories - Billing Alerts

Test Case Metadata

  • Test Case ID: CSS01US09_TC_010
  • Title: Verify notifications are categorized as Billing Alerts
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Automated

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-Notification, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Billing
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 3 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 15% of notification system
  • Integration_Points: CxServices, API, Database, Billing-System
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, API-Coverage, Billing-Integration
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Notification Service API, Billing System, Database
  • Performance_Baseline: <1 second categorization time
  • Data_Requirements: Bill generation, payment, credit note notifications

Prerequisites

  • Setup_Requirements: Billing-related notifications in system
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • Bill notification: "New bill for March 2025 is ready. Amount: ₹1,245.50. Pay now."
    • Payment notification: "Payment of ₹1,245.50 received. Transaction ID: TXN12345."
    • Credit note: "A credit note of ₹500.00 has been issued. CN-2025-001 is your credit number"
  • Prior_Test_Cases: CSS01US09_TC_009 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Open notification center

Notification center displays

N/A


2

Locate bill notification

Bill notification visible

"New bill for March 2025 is ready. Amount: ₹1,245.50. Pay now."


3

Verify Billing alert category

Category tag shows "Billing"

Category badge/label

Visual indicator

4

Check notification icon

Billing-related icon displayed

Rupee or bill icon

Consistent iconography

5

Locate payment notification

Payment notification visible

"Payment of ₹1,245.50 received. Transaction ID: TXN12345."


6

Verify Billing alert category

Category tag shows "Billing"

Category badge/label

Same category

7

Locate credit note notification

Credit note notification visible

"A credit note of ₹500.00 has been issued. CN-2025-001 is your credit number"


8

Verify Billing alert category

Category tag shows "Billing"

Category badge/label

Same category

9

Test category filtering

Can filter by Billing alerts

Filter dropdown/buttons

Functional filtering

10

Verify API response

API returns correct category

GET /notifications API

Backend verification

Verification Points

  • Primary_Verification: Bill, payment, and credit note notifications categorized as Billing Alerts
  • Secondary_Verifications: Proper visual indicators, functional filtering, API accuracy
  • Negative_Verification: Non-billing notifications should not be categorized as Billing Alerts



TEST CASE 11: Notification Categories - Usage Alerts

Test Case Metadata

  • Test Case ID: CSS01US09_TC_011
  • Title: Verify notifications are categorized as Usage Alerts
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Functional
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Automated

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, Meter, Api, Database, MOD-Notification, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: Medium
  • Expected_Execution_Time: 3 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: High

Coverage Tracking

  • Feature_Coverage: 15% of notification system
  • Integration_Points: CxServices, API, Database, Meter-System
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, API-Coverage, Meter-Integration
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Notification Service API, Meter Reading System, Database
  • Performance_Baseline: <1 second categorization time
  • Data_Requirements: High usage alerts, threshold notifications, meter reading notifications

Prerequisites

  • Setup_Requirements: Usage-related notifications in system
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • High usage: "High usage alert! You've consumed more than your average this month."
    • Threshold: "You've exceeded your set usage limit for Water Service."
    • Meter reading: "Meter reading scheduled for July 20, 2025. Please ensure access."
  • Prior_Test_Cases: CSS01US09_TC_010 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Open notification center

Notification center displays

N/A


2

Locate high usage notification

High usage notification visible

"High usage alert! You've consumed more than your average this month."


3

Verify Usage alert category

Category tag shows "Usage"

Category badge/label

Visual indicator

4

Check notification icon

Usage-related icon displayed

Water drop or meter icon

Consistent iconography

5

Locate threshold notification

Threshold notification visible

"You've exceeded your set usage limit for Water Service."


6

Verify Usage alert category

Category tag shows "Usage"

Category badge/label

Same category

7

Locate meter reading notification

Meter reading notification visible

"Meter reading scheduled for July 20, 2025. Please ensure access."


8

Verify Usage alert category

Category tag shows "Usage"

Category badge/label

Same category

9

Test category filtering

Can filter by Usage alerts

Filter dropdown/buttons

Functional filtering

10

Verify API response

API returns correct category

GET /notifications API

Backend verification

Verification Points

  • Primary_Verification: High usage, threshold, and meter reading notifications categorized as Usage Alerts
  • Secondary_Verifications: Proper visual indicators, functional filtering, API accuracy
  • Negative_Verification: Non-usage notifications should not be categorized as Usage Alerts



TEST CASE 12: Service Request Notification Messages

Test Case Metadata

  • Test Case ID: CSS01US09_TC_012
  • Title: Verify Service Request notifications display correct message templates
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Functional
  • Test Level: Integration
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Automated

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, Api, Database, Integration, MOD-Notification, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 5 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 25% of notification system
  • Integration_Points: CxServices, API, Database, Service-Request-System
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, API-Coverage, Message-Templates, Integration-Testing
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Notification Service API, Service Request System, Database, Message Template Engine
  • Performance_Baseline: <3 seconds message generation time
  • Data_Requirements: Service request workflow data, payment status data

Prerequisites

  • Setup_Requirements: Service request system configured with notification triggers
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • Service Request ID: SR-10245
    • Service Request Status: Submitted, In Progress, Completed
    • Payment Status: Pending, Not Required
  • Prior_Test_Cases: CSS01US09_TC_009 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Submit new service request

Service request created

Service Request ID: SR-10245

API trigger

2

Check notification generated

Submission notification appears

"Your service request [#SR-10245] has been submitted successfully."

Exact message match

3

Update service request status to "In Progress"

Status update notification appears

"Service request [#SR-10245] is now marked as In Progress."

Status change trigger

4

Complete service request (no payment)

Completion notification appears

"Service request [#SR-10245] is completed. View work summary."

Completion without payment

5

Complete service request (payment pending)

Payment notification appears

"Service request [#SR-10245] is completed. Please pay for the completed service."

Completion with payment

6

Verify message formatting

All messages use correct template format

Square brackets around SR numbers

Consistent formatting

7

Test dynamic data insertion

Service request numbers correctly inserted

SR-10245 appears in all messages

Data binding

8

Verify notification category

All show as "Service" alerts

Category: Service

Proper categorization

Verification Points

  • Primary_Verification: Service request notifications display exact message templates as specified
  • Secondary_Verifications: Proper formatting, dynamic data insertion, correct categorization
  • Negative_Verification: Messages should not display with incorrect service request numbers or formatting



TEST CASE 13: Billing & Payment Notification Messages

Test Case Metadata

  • Test Case ID: CSS01US09_TC_013
  • Title: Verify Billing & Payment notifications display correct message templates
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Functional
  • Test Level: Integration
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Automated

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, Billing, Api, Database, Integration, MOD-Notification, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Billing
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 6 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 30% of notification system
  • Integration_Points: CxServices, API, Database, Billing-System, Payment-Gateway
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, API-Coverage, Billing-Integration, Message-Templates
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Notification Service API, Billing System, Payment Gateway, Database, Message Template Engine
  • Performance_Baseline: <2 seconds message generation time
  • Data_Requirements: Billing data, payment data, credit note data

Prerequisites

  • Setup_Requirements: Billing system configured with notification triggers
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • Billing Period: March 2025
    • Amount: ₹1,245.50
    • Transaction ID: TXN12345
    • Credit Note: CN-2025-001, Amount: ₹500.00
    • Due Date: April 15, 2025
  • Prior_Test_Cases: CSS01US09_TC_010 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Generate new bill

Bill notification appears

"New bill for [March 2025] is ready. Amount: ₹[1,245.50]. Pay now."

Bill generation trigger

2

Process payment

Payment confirmation appears

"Payment of ₹[1,245.50] received. Transaction ID: [TXN12345]."

Payment processing

3

Set up bill due reminder

Reminder notification appears

"Your bill of ₹[1,245.50] is due by [April 15, 2025]. Don't miss it."

Due date reminder

4

Issue credit note

Credit note notification appears

"A credit note of ₹[500.00] has been issued. [CN-2025-001] is your credit number"

Credit note issuance

5

Apply credit to bill

Credit application notification appears

"₹[500.00] credit applied to your current bill."

Credit application

6

Verify dynamic amount formatting

Rupee symbol and amounts correct

₹1,245.50 format

Currency formatting

7

Check date formatting

Dates display in correct format

March 2025, April 15, 2025

Date formatting

8

Verify notification category

All show as "Billing" alerts

Category: Billing

Proper categorization

9

Test action buttons

"Pay now" button functional

Redirects to payment page

Interactive elements

Verification Points

  • Primary_Verification: Billing notifications display exact message templates with correct dynamic data
  • Secondary_Verifications: Proper currency formatting, date formatting, functional action buttons
  • Negative_Verification: Messages should not display with incorrect amounts, dates, or transaction IDs



TEST CASE 14: Usage & Consumption Notification Messages

Test Case Metadata

  • Test Case ID: CSS01US09_TC_014
  • Title: Verify Usage & Consumption notifications display correct message templates
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Functional
  • Test Level: Integration
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Automated

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, Meter, Api, Database, Integration, MOD-Notification, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 4 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: High

Coverage Tracking

  • Feature_Coverage: 20% of notification system
  • Integration_Points: CxServices, API, Database, Meter-System, Usage-Monitoring
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, API-Coverage, Meter-Integration, Message-Templates
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Notification Service API, Meter Reading System, Usage Monitoring Service, Database
  • Performance_Baseline: <2 seconds message generation time
  • Data_Requirements: Usage data, threshold settings, meter reading schedule

Prerequisites

  • Setup_Requirements: Usage monitoring system configured with notification triggers
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • Utility Type: Water Service
    • Meter Reading Date: July 20, 2025
    • Usage Threshold: 5000 liters/month
    • Current Usage: 7000 liters (40% above average)
  • Prior_Test_Cases: CSS01US09_TC_011 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Trigger high usage detection

High usage notification appears

"High usage alert! You've consumed more than your average this month."

Usage monitoring trigger

2

Exceed usage threshold

Threshold notification appears

"You've exceeded your set usage limit for [Water Service]."

Threshold exceeded

3

Schedule meter reading

Meter reading notification appears

"Meter reading scheduled for [July 20, 2025]. Please ensure access."

Scheduling trigger

4

Verify dynamic data insertion

Utility type correctly inserted

"Water Service" in threshold message

Data binding

5

Check date formatting

Date displays in correct format

July 20, 2025

Date formatting

6

Verify notification category

All show as "Usage" alerts

Category: Usage

Proper categorization

7

Test notification timing

Alerts appear within 5 minutes

Real-time monitoring

Performance check

8

Verify message consistency

All messages follow template format

Exact template match

Template compliance

Verification Points

  • Primary_Verification: Usage notifications display exact message templates with correct dynamic data
  • Secondary_Verifications: Proper data insertion, date formatting, timely delivery
  • Negative_Verification: Messages should not display with incorrect utility types or dates



TEST CASE 15: Complaint & Support Notification Messages

Test Case Metadata

  • Test Case ID: CSS01US09_TC_015
  • Title: Verify Complaint & Support notifications display correct message templates
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Functional
  • Test Level: Integration
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Automated

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, Api, Database, Integration, MOD-Notification, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Support
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 5 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 25% of notification system
  • Integration_Points: CxServices, API, Database, Complaint-System, Billing-System
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, API-Coverage, Support-Integration, Message-Templates
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Notification Service API, Complaint Management System, Billing System, Database
  • Performance_Baseline: <2 seconds message generation time
  • Data_Requirements: Complaint data, payment status, disconnection notices

Prerequisites

  • Setup_Requirements: Complaint system configured with notification triggers
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • Complaint ID: CMP-2048
    • Complaint Status: Registered, In Progress, Resolved
    • Disconnection Date: April 25, 2025
    • Payment Due Date: April 23, 2025
    • Outstanding Amount: ₹285.45
  • Prior_Test_Cases: CSS01US09_TC_009 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Submit new complaint

Complaint registration notification appears

"Your complaint [#CMP-2048] has been registered. We'll update you shortly."

Complaint submission

2

Update complaint status

Status update notification appears

"Complaint [#CMP-2048] status updated to [In Progress]."

Status change

3

Resolve complaint

Resolution notification appears

"Complaint [#CMP-2048] has been resolved. View resolution details."

Complaint resolution

4

Trigger disconnection notice

Final notice appears

"Final notice: Service disconnection scheduled on [April 25, 2025] due to non-payment. Please pay to avoid disruption. (View notice button)"

Critical notice

5

Verify dynamic data insertion

Complaint numbers correctly inserted

CMP-2048 in all messages

Data binding

6

Check date formatting

Dates display correctly

April 25, 2025 format

Date formatting

7

Verify "View notice" button

Action button functional

Redirects to notice details

Interactive element

8

Test notification priority

Disconnection notice marked as urgent

High priority/critical flag

Priority handling

9

Verify category assignment

All show as "Service" alerts

Category: Service

Proper categorization

Verification Points

  • Primary_Verification: Complaint notifications display exact message templates with correct dynamic data
  • Secondary_Verifications: Proper data insertion, functional action buttons, correct prioritization
  • Negative_Verification: Messages should not display with incorrect complaint IDs or dates



TEST CASE 16: Notification History Storage

Test Case Metadata

  • Test Case ID: CSS01US09_TC_016
  • Title: Verify notification history is stored for at least 12 months
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Integration
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Acceptance
  • Automation Status: Automated

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, Database, Api, MOD-Notification, P2-High, Phase-Acceptance, Type-Integration, Platform-Web, Report-Engineering, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: Medium
  • Complexity_Level: Medium
  • Expected_Execution_Time: 10 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: High

Coverage Tracking

  • Feature_Coverage: 18% of notification system
  • Integration_Points: Database, API, Data-Retention-Service
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, Data-Retention, Compliance-Testing
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Notification Service API, Database, Data Retention Service
  • Performance_Baseline: <5 seconds for history retrieval
  • Data_Requirements: Historical notification data spanning 12+ months

Prerequisites

  • Setup_Requirements: Database with historical notification data
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • Notification from July 2024: "Bill payment received"
    • Notification from January 2025: "Service completed"
    • Notification from July 2025: "New bill available"
  • Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Open notification center

Notification center displays

N/A


2

Navigate to notification history

History section accessible

N/A

Full history view

3

Search for 12-month-old notification

Notification from July 2024 found

"Bill payment received" - July 2024

Data retention check

4

Filter by date range

Can filter notifications by date

July 2024 to July 2025

Date filtering

5

Verify notification completeness

All notification details preserved

Full message, timestamp, category

Data integrity

6

Test search functionality

Can search old notifications

Search term: "payment"

Search capability

7

Check API response

Database returns 12+ months of data

GET /notifications/history

Backend verification

8

Verify data purging policy

Notifications older than 12 months handled per policy

Data from June 2024

Retention policy

9

Test export functionality

Can export notification history

CSV/PDF export

Data portability

Verification Points

  • Primary_Verification: Notification history stored and accessible for at least 12 months
  • Secondary_Verifications: Data integrity maintained, search functionality works, export capability
  • Negative_Verification: System should handle data retention per policy without data loss



TEST CASE 17: Notification Settings Redirect

Test Case Metadata

  • Test Case ID: CSS01US09_TC_017
  • Title: Verify clicking notification settings redirects to preference tab
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Functional
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Automated

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, UI, MOD-Notification, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: Low
  • Business_Priority: Should-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: No

Quality Metrics

  • Risk_Level: Low
  • Complexity_Level: Low
  • Expected_Execution_Time: 2 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Low

Coverage Tracking

  • Feature_Coverage: 8% of notification system
  • Integration_Points: Navigation, UI
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Product
  • Report_Categories: Quality-Dashboard, Navigation-Testing, User-Experience
  • Trend_Tracking: No
  • Executive_Visibility: No
  • Customer_Impact_Level: Low

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+, Firefox 118+, Safari 16+
  • Device/OS: Windows 10/11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
  • Dependencies: Navigation Service, Account Settings Module
  • Performance_Baseline: <1 second navigation time
  • Data_Requirements: User account with notification preferences

Prerequisites

  • Setup_Requirements: User account with accessible notification preferences
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data: Valid user session with notification settings page available
  • Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Open notification center

Notification center displays

N/A


2

Locate "Notification Settings" button

Button visible in notification center

N/A

Should be prominently placed

3

Click "Notification Settings" button

Redirects to preferences tab

N/A

Navigation trigger

4

Verify correct page load

Notification preferences page displays

URL: /account/preferences/notifications

Correct destination

5

Check page content

Preference options visible

Notification categories, delivery methods

Proper page load

6

Verify browser URL

URL matches preferences page

Expected URL pattern

URL verification

7

Test back button

Can return to notification center

N/A

Navigation integrity

8

Test keyboard navigation

Can access via Tab/Enter

N/A

Accessibility

Verification Points

  • Primary_Verification: Notification settings button redirects to preference tab
  • Secondary_Verifications: Correct URL, proper page load, navigation integrity
  • Negative_Verification: Should not redirect to incorrect page or cause navigation errors



TEST CASE 18: Notification Delivery Performance

Test Case Metadata

  • Test Case ID: CSS01US09_TC_018
  • Title: Verify notifications delivered within 5 minutes of triggering event
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Performance
  • Test Level: Integration
  • Priority: P1-Critical
  • Execution Phase: Performance
  • Automation Status: Automated

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, Api, Performance, Integration, MOD-Notification, P1-Critical, Phase-Performance, Type-Performance, Platform-Web, Report-Engineering, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 15 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 20% of notification system
  • Integration_Points: CxServices, API, Message-Queue, External-Systems
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, Performance-Testing, SLA-Monitoring
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Notification Service API, Message Queue, External Systems, Database
  • Performance_Baseline: <5 minutes delivery time, <2 seconds for critical alerts
  • Data_Requirements: Real-time event triggers, timing measurement tools

Prerequisites

  • Setup_Requirements: Performance monitoring tools, real-time event triggers
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • Bill generation event
    • Payment processing event
    • Service request submission
    • Critical alert (disconnection notice)
  • Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Record timestamp for bill generation

Timestamp captured

T1: 10:00:00 AM

Event trigger time

2

Generate bill in system

Bill creation processed

Amount: ₹1,245.50

System event

3

Monitor notification center

Notification appears in center

N/A

Delivery monitoring

4

Record notification appearance

Timestamp captured

T2: 10:02:30 AM

Delivery time

5

Calculate delivery time

Time difference within 5 minutes

T2 - T1 = 2 minutes 30 seconds

Performance verification

6

Test payment processing

Payment event triggered

Transaction ID: TXN12345

Real-time event

7

Monitor payment notification

Notification delivered

Delivery time: <3 minutes

Performance check

8

Test critical alert

Disconnection notice triggered

Critical priority

High priority test

9

Verify critical alert timing

Delivered within 2 minutes

Enhanced SLA for critical

Priority handling

10

Test concurrent events

Multiple events processed

5 simultaneous events

Load testing

11

Monitor system performance

All notifications delivered on time

All within 5-minute SLA

System stability

Verification Points

  • Primary_Verification: All notifications delivered within 5 minutes of triggering event
  • Secondary_Verifications: Critical alerts within 2 minutes, concurrent event handling
  • Negative_Verification: No notifications should be delayed beyond 5-minute SLA



TEST CASE 19: Automatic Notification Generation

Test Case Metadata

  • Test Case ID: CSS01US09_TC_019
  • Title: Verify notifications generated automatically for all account-related activities
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Integration
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Regression
  • Automation Status: Automated

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, Api, Database, Integration, External-Dependency, MOD-Notification, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Engineering, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 20 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 35% of notification system
  • Integration_Points: CxServices, API, Database, All-External-Systems
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, Integration-Testing, Business-Logic, API-Coverage
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: All integrated systems (Billing, Service, Complaint, Meter, Payment)
  • Performance_Baseline: <5 minutes automatic generation
  • Data_Requirements: Full system integration with all services

Prerequisites

  • Setup_Requirements: All integrated systems operational, event triggers configured
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data: Complete account with all service types available
  • Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Generate new bill

Bill notification auto-generated

"New bill for July 2025 is ready"

Billing system trigger

2

Process payment

Payment notification auto-generated

"Payment received" confirmation

Payment system trigger

3

Submit service request

Service notification auto-generated

"Service request submitted"

Service system trigger

4

Update service status

Status notification auto-generated

"Service request updated"

Status change trigger

5

Complete service

Completion notification auto-generated

"Service completed"

Completion trigger

6

Submit complaint

Complaint notification auto-generated

"Complaint registered"

Complaint system trigger

7

Trigger usage alert

Usage notification auto-generated

"High usage detected"

Meter system trigger

8

Schedule meter reading

Meter notification auto-generated

"Meter reading scheduled"

Scheduling trigger

9

Issue credit note

Credit notification auto-generated

"Credit note issued"

Credit system trigger

10

Apply credit

Credit application notification auto-generated

"Credit applied"

Credit application trigger

11

Verify no manual intervention

All notifications generated automatically

N/A

Automation verification

12

Test error scenarios

Error notifications auto-generated

Payment failure, service error

Error handling

Verification Points

  • Primary_Verification: Notifications automatically generated for all account-related activities
  • Secondary_Verifications: No manual intervention required, error scenarios handled
  • Negative_Verification: No account activities should occur without generating notifications



TEST CASE 20: Notification Timestamp Display

Test Case Metadata

  • Test Case ID: CSS01US09_TC_020
  • Title: Verify notifications display timestamps in customer's local timezone
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Functional
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Manual

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, UI, Localization, MOD-Notification, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Happy-Path

Business Context

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Should-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: No

Quality Metrics

  • Risk_Level: Medium
  • Complexity_Level: Medium
  • Expected_Execution_Time: 5 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Medium

Coverage Tracking

  • Feature_Coverage: 12% of notification system
  • Integration_Points: CxServices, API, Timezone-Service
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, Localization-Testing, UI-Testing
  • Trend_Tracking: No
  • Executive_Visibility: No
  • Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+, Firefox 118+, Safari 16+
  • Device/OS: Windows 10/11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
  • Dependencies: Notification Service API, Timezone Service, User Profile Service
  • Performance_Baseline: <1 second timestamp conversion
  • Data_Requirements: User profile with timezone setting, notifications with UTC timestamps

Prerequisites

  • Setup_Requirements: User profile with timezone configuration
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • User timezone: Asia/Kolkata (UTC+5:30)
    • Server time: UTC
    • Notification timestamp: 2025-07-17 14:30:00 UTC
    • Expected display: Jul 17, 08:00 PM IST
  • Prior_Test_Cases: CSS01US09_TC_002 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Verify user timezone setting

User profile shows Asia/Kolkata

UTC+5:30

Profile verification

2

Generate notification with UTC timestamp

Notification created with server time

2025-07-17 14:30:00 UTC

Server timestamp

3

View notification in center

Timestamp converted to local time

Jul 17, 08:00 PM IST

Timezone conversion

4

Check timestamp format

Proper date/time format displayed

Month Day, Time AM/PM Zone

Format verification

5

Test different timezone

Change user timezone to EST

UTC-5:00

Timezone change test

6

Verify timestamp update

Notification time updates to EST

Jul 17, 09:30 AM EST

Dynamic conversion

7

Test daylight saving time

Verify DST handling

N/A

DST compliance

8

Check mobile timestamp display

Timestamps readable on mobile

N/A

Mobile compatibility

9

Verify sorting with timezone

Chronological order maintained

N/A

Sorting integrity

Verification Points

  • Primary_Verification: Notification timestamps display in customer's local timezone
  • Secondary_Verifications: Proper format, dynamic timezone changes, DST handling
  • Negative_Verification: Timestamps should not display in incorrect timezone or format



Summary of Coverage

Acceptance Criteria Coverage:

✅ All 19 acceptance criteria covered across 20 comprehensive test cases

Test Distribution:

  • P1-Critical: 12 test cases (60%)
  • P2-High: 8 test cases (40%)
  • P3-Medium: 0 test cases
  • P4-Low: 0 test cases

Test Types:

  • Functional: 8 test cases
  • UI: 4 test cases
  • Integration: 4 test cases
  • Performance: 2 test cases
  • API: 2 test cases

Platform Coverage:

  • Web: All test cases
  • Cross-browser: 15 test cases
  • Mobile-responsive: 8 test cases

Integration Points Covered:

  • CxServices API
  • Billing System
  • Service Request System
  • Complaint Management
  • Meter Reading System
  • Payment Gateway
  • Database
  • Message Queue
  • External Dependencies

Reporting Support:

All test cases include comprehensive tagging for BrowserStack's 17 report categories including Quality Dashboard, Module Coverage, API Coverage, Integration Testing, Performance Monitoring, and Business Logic validation.



TEST CASE 21: Mark All as Read Functionality (Negative)

Test Case Metadata

  • Test Case ID: CSS01US09_TC_021
  • Title: Verify Mark All as Read button functionality with edge cases
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Functional
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Automated

Enhanced Tags for 17 Reports Support

  • Tags: Negative, Consumer, UI, Database, MOD-Notification, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Business-Medium

Business Context

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Should-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: No

Quality Metrics

  • Risk_Level: Medium
  • Complexity_Level: Medium
  • Expected_Execution_Time: 3 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: Medium

Coverage Tracking

  • Feature_Coverage: 12% of notification system
  • Integration_Points: CxServices, API, Database
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: QA
  • Report_Categories: Quality-Dashboard, Edge-Case-Testing, User-Experience
  • Trend_Tracking: No
  • Executive_Visibility: No
  • Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+, Firefox 118+, Safari 16+
  • Device/OS: Windows 10/11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
  • Dependencies: Notification Service API, Database, UI Components
  • Performance_Baseline: <2 seconds bulk operation time
  • Data_Requirements: Mix of read and unread notifications

Prerequisites

  • Setup_Requirements: User account with mixed read/unread notifications
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • 3 unread notifications
    • 2 read notifications
    • User account: testuser@aquaflow.com
  • Prior_Test_Cases: CSS01US09_TC_005 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Open notification center with mixed notifications

Center displays with 3 unread, 2 read

5 total notifications

Baseline state

2

Verify "Mark All as Read" button state

Button enabled and visible

N/A

Button availability

3

Click "Mark All as Read" button

All notifications marked as read

N/A

Bulk operation

4

Verify blue dots removed

No blue dots visible on any notification

N/A

Visual confirmation

5

Check bell icon count

Badge shows "0" or disappears

N/A

Count update

6

Test with no unread notifications

Button disabled or hidden

N/A

Edge case

7

Test with large number of notifications

All 50+ notifications marked as read

50+ notifications

Performance test

8

Verify database update

API confirms all notifications read

GET /notifications/status

Backend verification

9

Test concurrent user operations

Handle multiple users simultaneously

N/A

Concurrency test

Verification Points

  • Primary_Verification: Mark All as Read button functions correctly in all scenarios
  • Secondary_Verifications: Proper UI state management, performance with large datasets
  • Negative_Verification: Button should handle edge cases without errors



TEST CASE 22: Notification Filter and Search (Extended)

Test Case Metadata

  • Test Case ID: CSS01US09_TC_022
  • Title: Verify advanced notification filtering and search capabilities
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Functional
  • Test Level: System
  • Priority: P2-High
  • Execution Phase: Regression
  • Automation Status: Automated

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, Api, Database, MOD-Notification, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Business-Medium

Business Context

  • Customer_Segment: All
  • Revenue_Impact: Medium
  • Business_Priority: Should-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: No
  • SLA_Related: No

Quality Metrics

  • Risk_Level: Medium
  • Complexity_Level: High
  • Expected_Execution_Time: 8 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Medium
  • Failure_Impact: Medium

Coverage Tracking

  • Feature_Coverage: 20% of notification system
  • Integration_Points: CxServices, API, Database, Search-Service
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Product
  • Report_Categories: Quality-Dashboard, Feature-Adoption, User-Experience
  • Trend_Tracking: Yes
  • Executive_Visibility: No
  • Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+, Firefox 118+, Safari 16+
  • Device/OS: Windows 10/11, macOS 12+
  • Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
  • Dependencies: Notification Service API, Search Service, Database
  • Performance_Baseline: <3 seconds search response time
  • Data_Requirements: Notifications across all categories with varying content

Prerequisites

  • Setup_Requirements: Diverse notification dataset across all categories
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data:
    • 5 Billing notifications
    • 3 Service notifications
    • 4 Usage notifications
    • Keywords: "payment", "service", "usage", "bill"
  • Prior_Test_Cases: CSS01US09_TC_009, CSS01US09_TC_010, CSS01US09_TC_011 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Open notification center

Full notification list displays

N/A

Baseline view

2

Test category filter - Billing

Only billing notifications shown

5 billing notifications

Category filtering

3

Test category filter - Service

Only service notifications shown

3 service notifications

Category filtering

4

Test category filter - Usage

Only usage notifications shown

4 usage notifications

Category filtering

5

Test "All" filter

All notifications displayed

12 total notifications

Reset filter

6

Search by keyword "payment"

Only payment-related notifications

Search term: "payment"

Keyword search

7

Search by notification ID

Specific notification found

Search: "SR-10245"

ID search

8

Test date range filter

Notifications within date range

Last 7 days

Date filtering

9

Combine filters

Category + date range filtering

Billing + Last 30 days

Combined filtering

10

Test empty search results

"No results found" message

Search: "xyz123"

Empty results

11

Test search performance

Results within 3 seconds

Large dataset

Performance test

12

Clear all filters

All notifications restored

N/A

Reset functionality

Verification Points

  • Primary_Verification: All filtering and search functions work correctly
  • Secondary_Verifications: Performance meets requirements, proper empty state handling
  • Negative_Verification: Invalid search terms handled gracefully



TEST CASE 23: Notification System API Integration (Critical)

Test Case Metadata

  • Test Case ID: CSS01US09_TC_023
  • Title: Verify complete API integration for notification system operations
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: API
  • Test Level: Integration
  • Priority: P1-Critical
  • Execution Phase: Smoke
  • Automation Status: Automated

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, Api, Database, Integration, External-Dependency, MOD-Notification, P1-Critical, Phase-Smoke, Type-API, Platform-Web, Report-Engineering, Business-Critical

Business Context

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 12 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 30% of notification system
  • Integration_Points: CxServices, API, Database, All-External-Systems
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, API-Coverage, Integration-Testing, Performance-Monitoring
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Notification Service API, Billing API, Service Request API, Payment API, Database
  • Performance_Baseline: <500ms API response time
  • Data_Requirements: Complete API endpoints and authentication

Prerequisites

  • Setup_Requirements: All integrated APIs operational, valid API keys
  • User_Roles_Permissions: API access with proper authentication
  • Test_Data:
    • API Key: valid_api_key_123
    • User ID: USR-2025-001
    • Endpoints: /notifications, /notifications/read, /notifications/history
  • Prior_Test_Cases: Authentication and system integration tests must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Test GET /notifications endpoint

Returns user's notifications

GET /api/notifications

Basic retrieval

2

Verify response format

JSON with required fields

notification_id, title, message, category, timestamp

Data structure

3

Test POST /notifications/read

Marks notification as read

POST {"notification_id": "123"}

Read operation

4

Test bulk read operation

Multiple notifications marked

POST {"notification_ids": ["123", "124"]}

Bulk operation

5

Test GET /notifications/history

Returns historical data

GET /api/notifications/history?months=12

History retrieval

6

Test notification creation API

New notification created

POST /api/notifications/create

Creation endpoint

7

Test category filtering API

Filtered results returned

GET /api/notifications?category=billing

API filtering

8

Test search API

Search results returned

GET /api/notifications/search?q=payment

Search endpoint

9

Test API authentication

401 for invalid credentials

Invalid API key

Security test

10

Test API rate limiting

429 for excessive requests

100+ requests/minute

Rate limiting

11

Test API error handling

Proper error responses

Invalid request format

Error handling

12

Test API performance

Response times <500ms

Load testing

Performance verification

Verification Points

  • Primary_Verification: All API endpoints function correctly with proper authentication
  • Secondary_Verifications: Response format, error handling, performance requirements
  • Negative_Verification: Proper security measures and error responses



TEST CASE 24: Cross-Browser Compatibility (Comprehensive)

Test Case Metadata

  • Test Case ID: CSS01US09_TC_024
  • Title: Verify notification system works across all supported browsers and devices
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: UI
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Acceptance
  • Automation Status: Manual

Enhanced Tags for 17 Reports Support

  • Tags: Happy-Path, Consumer, UI, CrossModule, MOD-Notification, P1-Critical, Phase-Acceptance, Type-UI, Platform-Web, Report-QA, Business-High

Business Context

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 30 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: Low
  • Failure_Impact: High

Coverage Tracking

  • Feature_Coverage: 25% of notification system
  • Integration_Points: CxServices, UI, Cross-Platform
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: QA
  • Report_Categories: Quality-Dashboard, Cross-Browser-Testing, Compatibility-Matrix
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+, Firefox 118+, Safari 16+, Edge 117+
  • Device/OS: Windows 10/11, macOS 12+, iOS 16+, Android 13+
  • Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
  • Dependencies: All notification system components
  • Performance_Baseline: Consistent performance across platforms
  • Data_Requirements: Standard notification dataset

Prerequisites

  • Setup_Requirements: All browsers installed, device testing environment
  • User_Roles_Permissions: Authenticated residential customer
  • Test_Data: Standard notification test dataset
  • Prior_Test_Cases: Core functionality tests must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Test Chrome desktop

All features work correctly

Chrome 115+ on Windows

Primary browser

2

Test Firefox desktop

All features work correctly

Firefox 118+ on Windows

Secondary browser

3

Test Safari desktop

All features work correctly

Safari 16+ on macOS

Mac compatibility

4

Test Edge desktop

All features work correctly

Edge 117+ on Windows

Microsoft browser

5

Test Chrome mobile

Responsive design works

Chrome on Android

Mobile primary

6

Test Safari mobile

Responsive design works

Safari on iOS

Mobile secondary

7

Test tablet view

UI adapts to tablet resolution

1024x768 resolution

Tablet compatibility

8

Test notification bell icon

Consistent display across browsers

N/A

Icon compatibility

9

Test notification center

Consistent functionality

N/A

Center compatibility

10

Test blue dot indicators

Consistent visual appearance

N/A

Visual consistency

11

Test timestamp display

Consistent formatting

N/A

Time display

12

Test performance

Similar load times across browsers

N/A

Performance consistency

Verification Points

  • Primary_Verification: Notification system functions identically across all supported browsers
  • Secondary_Verifications: Visual consistency, performance parity, responsive design
  • Negative_Verification: No browser-specific issues or incompatibilities



TEST CASE 25: Notification System Security Testing

Test Case Metadata

  • Test Case ID: CSS01US09_TC_025
  • Title: Verify security measures for notification system data and operations
  • Created By: Hetal
  • Created Date: July 17, 2025
  • Version: 1.0

Classification

  • Module/Feature: In-App Notification System
  • Test Type: Security
  • Test Level: System
  • Priority: P1-Critical
  • Execution Phase: Acceptance
  • Automation Status: Manual

Enhanced Tags for 17 Reports Support

  • Tags: Negative, Consumer, Api, Database, Security, MOD-Notification, P1-Critical, Phase-Acceptance, Type-Security, Platform-Web, Report-Engineering, Business-Critical

Business Context

  • Customer_Segment: All
  • Revenue_Impact: High
  • Business_Priority: Must-Have
  • Customer_Journey: Daily-Usage
  • Compliance_Required: Yes
  • SLA_Related: Yes

Quality Metrics

  • Risk_Level: High
  • Complexity_Level: High
  • Expected_Execution_Time: 15 minutes
  • Reproducibility_Score: High
  • Data_Sensitivity: High
  • Failure_Impact: Critical

Coverage Tracking

  • Feature_Coverage: 18% of notification system
  • Integration_Points: CxServices, API, Database, Security-Layer
  • Code_Module_Mapped: CX-Web
  • Requirement_Coverage: Complete
  • Cross_Platform_Support: Web

Stakeholder Reporting

  • Primary_Stakeholder: Engineering
  • Report_Categories: Quality-Dashboard, Security-Testing, Compliance-Validation
  • Trend_Tracking: Yes
  • Executive_Visibility: Yes
  • Customer_Impact_Level: High

Requirements Traceability

Test Environment

  • Environment: Dev/Staging/Production
  • Browser/Version: Chrome 115+
  • Device/OS: Windows 10/11
  • Screen_Resolution: Desktop-1920x1080
  • Dependencies: Security testing tools, penetration testing environment
  • Performance_Baseline: Security checks complete within 5 minutes
  • Data_Requirements: Test security scenarios and attack vectors

Prerequisites

  • Setup_Requirements: Security testing tools configured, test environment isolated
  • User_Roles_Permissions: Security testing credentials and unauthorized access attempts
  • Test_Data: Various user roles, malicious payloads, injection attempts
  • Prior_Test_Cases: Basic functionality tests must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Test unauthorized access

Access denied without authentication

No valid session

Authentication check

2

Test cross-user notification access

Users can only see their own notifications

Different user sessions

Data isolation

3

Test SQL injection attempts

Injection attempts blocked

Malicious SQL in search

Input validation

4

Test XSS attempts

Script injection prevented

<script>alert('xss')</script>

XSS protection

5

Test CSRF protection

CSRF tokens required

Cross-site request

CSRF mitigation

6

Test session management

Sessions timeout properly

Idle session timeout

Session security

7

Test API security

API requires proper authentication

Invalid API calls

API protection

8

Test data encryption

Sensitive data encrypted

Network traffic analysis

Data protection

9

Test input validation

Malformed input rejected

Invalid data formats

Input sanitization

10

Test privilege escalation

Role-based access enforced

Unauthorized role access

Access control

11

Test audit logging

Security events logged

Security event analysis

Audit trail

12

Test data masking

Sensitive data masked in logs

Log file analysis

Data privacy

Verification Points

  • Primary_Verification: All security measures function correctly to protect user data
  • Secondary_Verifications: Proper authentication, authorization, and data protection
  • Negative_Verification: All attack vectors properly mitigated




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