Preferences Management (CSS01US12)
Total test cases - 16
Total Acceptance criteria- 14
Total Coverage -100%
A. FUNCTIONAL TEST SCENARIOS
Core Functionality (CF-001 to CF-003):
- Communication Channel Management
- Notification Type Configuration
- Contact Information Validation
Business Rules with Weighted Calculations (BR-001 to BR-003):
- Critical Channel Maintenance (Weight: 10/10)
- Contact Verification Requirements (Weight: 9/10)
- Real-time Data Synchronization (Weight: 8/10)
Complete User Journeys (UJ-001 to UJ-003):
- New User Onboarding Journey
- Existing User Preference Modification Journey
- Support and Troubleshooting Journey
Integration Points (IP-001 to IP-004):
- Email Service Integration
- SMS Gateway Integration
- Mobile App Push Notification Integration
- Customer Profile Service Integration
Data Flow Scenarios (DF-001 to DF-002):
- Preference Data Flow tracking
- Notification Delivery Data Flow
B. NON-FUNCTIONAL TEST SCENARIOS
Performance Scenarios (P-001 to P-003):
- Response Time Performance (< 500ms toggles, < 2s page load)
- Load Handling (10,000 concurrent users, 100 changes/sec)
- Concurrent User Handling
Security Scenarios (S-001 to S-003):
- Authentication & Authorization (B2B utility focus)
- Data Protection (PII encryption, regulatory compliance)
- Input Validation & Injection Prevention
Compatibility Scenarios (C-001 to C-003):
- Cross-Browser (Chrome, Firefox, Safari, Edge)
- Cross-Device (Desktop, Tablet, Mobile responsive)
- Cross-Platform (Windows, macOS, iOS, Android)
Usability & Reliability Scenarios:
- User Experience & Navigation
- Accessibility Testing (WCAG 2.1 AA)
- System Stability & Error Recovery
C. EDGE CASE & ERROR SCENARIOS
Boundary Conditions (BC-001 to BC-002):
- Data Limits (254 char emails, phone formats, session limits)
- Time-Based Boundaries (30min timeout, 2s save timeout)
Invalid Inputs (II-001 to II-002):
- Malformed Data (SQL injection, XSS, invalid formats)
- Unauthorized Access Attempts
System Failures (SF-001 to SF-003):
- Network Issues (connectivity loss, high latency)
- Service Unavailability (database, email, SMS, push services)
- Timeout Scenarios
Data Inconsistencies (DI-001 to DI-003):
- Duplicate Records
- Missing Data
- Corrupted States
Test Case 1: Display Communication Channel Options with Toggle Controls
Test Case Metadata
- Test Case ID: CSS01US12_TC_001
- Title: Verify display of all communication channel options with clear toggle controls
- Created By: Hetal
- Created Date: July 21, 2025
- Version: 1.0
Classification
- Module/Feature: Preferences Management
- Test Type: UI/Functional
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Smoke
- Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: Yes
Quality Metrics
- Risk_Level: High
- Complexity_Level: Medium
- Expected_Execution_Time: 3 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Medium
- Failure_Impact: Critical
Coverage Tracking
- Feature_Coverage: 100% of AC #1
- Integration_Points: CxServices, API, Happy path
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Module-Coverage
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
- Environment: Dev/Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: User authentication service, preferences database
- Performance_Baseline: < 2 seconds page load
- Data_Requirements: Valid user account with verified contact information
Prerequisites
- Setup_Requirements: User logged into consumer self-service portal
- User_Roles_Permissions: Consumer account access
- Test_Data: User: john.doe@email.com, Phone: +1-555-123-4567
- Prior_Test_Cases: User login authentication successful
Test Procedure
Verification Points
- Primary_Verification: All three communication channel options (Email, SMS, App Push) are displayed with functional toggle controls
- Secondary_Verifications: Toggle controls show current state clearly, responsive design works across screen sizes
- Negative_Verification: No broken UI elements, no missing toggle controls
Test Case 2: Display Descriptive Text for Communication Channels
Test Case Metadata
- Test Case ID: CSS01US12_TC_002
- Title: Verify descriptive text explaining each communication channel's purpose
- Created By: Hetal
- Created Date: July 21, 2025
- Version: 1.0
Classification
- Module/Feature: Preferences Management
- Test Type: UI/Functional
- Test Level: System
- Priority: P2-High
- Execution Phase: Regression
- Automation Status: Manual
Enhanced Tags for 17 Reports Support
Business Context
- Customer_Segment: All
- Revenue_Impact: Medium
- Business_Priority: Should-Have
- Customer_Journey: Onboarding
- Compliance_Required: No
- SLA_Related: No
Quality Metrics
- Risk_Level: Medium
- Complexity_Level: Low
- Expected_Execution_Time: 2 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Low
- Failure_Impact: Medium
Coverage Tracking
- Feature_Coverage: 100% of AC #2
- Integration_Points: CxServices, Happy path
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Product
- Report_Categories: User-Experience, Content-Quality
- Trend_Tracking: No
- Executive_Visibility: No
- Customer_Impact_Level: Medium
Requirements Traceability
Test Environment
- Environment: Dev/Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Content management system
- Performance_Baseline: < 2 seconds page load
- Data_Requirements: Current user interface content
Prerequisites
- Setup_Requirements: User logged into consumer self-service portal
- User_Roles_Permissions: Consumer account access
- Test_Data: Standard user account
- Prior_Test_Cases: CSS01US12_TC_001 passed
Test Procedure
Verification Points
- Primary_Verification: All communication channels display appropriate descriptive text explaining their purpose
- Secondary_Verifications: Text is clear, concise, and helpful for user understanding
- Negative_Verification: No missing descriptions, no placeholder text, no formatting issues
Test Case 3: Real-time Preference Saving
Test Case Metadata
- Test Case ID: CSS01US12_TC_003
- Title: Verify automatic saving of preference changes in real-time without save button
- Created By: Hetal
- Created Date: July 21, 2025
- Version: 1.0
Classification
- Module/Feature: Preferences Management
- Test Type: Functional/API
- Test Level: Integration
- Priority: P1-Critical
- Execution Phase: Smoke
- Automation Status: Automated
Enhanced Tags for 17 Reports Support
Business Context
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: Yes
- SLA_Related: Yes
Quality Metrics
- Risk_Level: High
- Complexity_Level: High
- Expected_Execution_Time: 4 minutes
- Reproducibility_Score: High
- Data_Sensitivity: High
- Failure_Impact: Critical
Coverage Tracking
- Feature_Coverage: 100% of AC #3
- Integration_Points: CxServices, API, Database, Happy path
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Performance-Metrics
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
- Environment: Dev/Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Preferences API, database service, real-time sync service
- Performance_Baseline: < 500ms save response
- Data_Requirements: Active user session with database write permissions
Prerequisites
- Setup_Requirements: Database connection active, API endpoints accessible
- User_Roles_Permissions: Consumer account with preferences modification rights
- Test_Data: User: jane.smith@email.com with existing preferences
- Prior_Test_Cases: CSS01US12_TC_001, CSS01US12_TC_002 passed
Test Procedure
Verification Points
- Primary_Verification: Preference changes are automatically saved without requiring a save button click
- Secondary_Verifications: API calls are made immediately upon toggle change, changes persist across page refreshes
- Negative_Verification: No save button appears, no manual save step required
Test Case 4: Preference Persistence Across Sessions
Test Case Metadata
- Test Case ID: CSS01US12_TC_004
- Title: Verify preference settings are maintained across user sessions
- Created By: Hetal
- Created Date: July 21, 2025
- Version: 1.0
Classification
- Module/Feature: Preferences Management
- Test Type: Functional/Integration
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Regression
- Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: Yes
- SLA_Related: Yes
Quality Metrics
- Risk_Level: High
- Complexity_Level: Medium
- Expected_Execution_Time: 5 minutes
- Reproducibility_Score: High
- Data_Sensitivity: High
- Failure_Impact: Critical
Coverage Tracking
- Feature_Coverage: 100% of AC #4
- Integration_Points: CxServices, API, Database, Session-Management, Happy path
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Data-Integrity
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
- Environment: Dev/Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: User authentication service, preferences database, session management
- Performance_Baseline: < 3 seconds login and preference retrieval
- Data_Requirements: User account with existing preference history
Prerequisites
- Setup_Requirements: Clean browser session, database containing user preferences
- User_Roles_Permissions: Consumer account access
- Test_Data: User: test.user@email.com, Password: Test123!
- Prior_Test_Cases: CSS01US12_TC_003 passed
Test Procedure
Verification Points
- Primary_Verification: All preference settings are maintained exactly as set in the previous session
- Secondary_Verifications: No data loss occurs during logout/login cycle, session management works properly
- Negative_Verification: Settings do not revert to defaults, no partial data loss
Test Case 5: Contact Information Validation for Channel Options
Test Case Metadata
- Test Case ID: CSS01US12_TC_005
- Title: Verify channel options are disabled when required contact information is unavailable or unverified
- Created By: Hetal
- Created Date: July 21, 2025
- Version: 1.0
Classification
- Module/Feature: Preferences Management
- Test Type: Functional/Validation
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Regression
- Automation Status: Manual
Enhanced Tags for 17 Reports Support
Business Context
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Onboarding
- Compliance_Required: Yes
- SLA_Related: Yes
Quality Metrics
- Risk_Level: High
- Complexity_Level: High
- Expected_Execution_Time: 6 minutes
- Reproducibility_Score: High
- Data_Sensitivity: High
- Failure_Impact: Critical
Coverage Tracking
- Feature_Coverage: 100% of AC #5
- Integration_Points: CxServices, Contact-Validation-API, Happy path
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: QA
- Report_Categories: Quality-Dashboard, Risk-Assessment
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
- Environment: Dev/Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Contact validation service, user profile database
- Performance_Baseline: < 2 seconds validation check
- Data_Requirements: User accounts with various contact information states
Prerequisites
- Setup_Requirements: Multiple test users with different contact info states
- User_Roles_Permissions: Consumer account access
- Test_Data:
- User 1: email@verified.com (verified), no phone
- User 2: email@unverified.com (unverified), phone verified
- User 3: no email, no phone
- Prior_Test_Cases: User profile management functional
Test Procedure
Verification Points
- Primary_Verification: Channel options are appropriately disabled when required contact information is missing or unverified
- Secondary_Verifications: Clear explanatory messages appear for disabled options, system accurately validates contact information status
- Negative_Verification: Users cannot enable channels without proper contact verification
Test Case 6: Clear Status Display for Preferences
Test Case Metadata
- Test Case ID: CSS01US12_TC_006
- Title: Verify current status (enabled/disabled) is clearly shown for each preference
- Created By: Hetal
- Created Date: July 21, 2025
- Version: 1.0
Classification
- Module/Feature: Preferences Management
- Test Type: UI/Functional
- Test Level: System
- Priority: P2-High
- Execution Phase: Regression
- Automation Status: Manual
Enhanced Tags for 17 Reports Support
Business Context
- Customer_Segment: All
- Revenue_Impact: Medium
- Business_Priority: Should-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: No
Quality Metrics
- Risk_Level: Medium
- Complexity_Level: Low
- Expected_Execution_Time: 3 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Low
- Failure_Impact: Medium
Coverage Tracking
- Feature_Coverage: 100% of AC #6
- Integration_Points: CxServices, Happy path
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Product
- Report_Categories: User-Experience, Interface-Quality
- Trend_Tracking: No
- Executive_Visibility: No
- Customer_Impact_Level: Medium
Requirements Traceability
Test Environment
- Environment: Dev/Staging
- Browser/Version: Chrome 115+, Firefox 118+, Safari 16+
- Device/OS: Windows 10/11, macOS 12+
- Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
- Dependencies: UI rendering engine
- Performance_Baseline: < 1 second render time
- Data_Requirements: User with mixed preference states
Prerequisites
- Setup_Requirements: User with some preferences enabled and others disabled
- User_Roles_Permissions: Consumer account access
- Test_Data: User with Email ON, SMS OFF, Push ON
- Prior_Test_Cases: CSS01US12_TC_001 passed
Test Procedure
Verification Points
- Primary_Verification: Current status (enabled/disabled) is clearly and consistently displayed for all preferences
- Secondary_Verifications: Visual indicators are consistent across all toggles, state changes provide immediate feedback
- Negative_Verification: No ambiguous states, no unclear visual indicators
Test Case 7: Independent Email Notification Control
Test Case Metadata
- Test Case ID: CSS01US12_TC_007
- Title: Verify users can enable/disable email notifications independently
- Created By: Hetal
- Created Date: July 21, 2025
- Version: 1.0
Classification
- Module/Feature: Preferences Management
- Test Type: Functional
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Smoke
- Automation Status: Automated
Enhanced Tags for 17 Reports Support
Business Context
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: Yes
Quality Metrics
- Risk_Level: High
- Complexity_Level: Medium
- Expected_Execution_Time: 4 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Medium
- Failure_Impact: High
Coverage Tracking
- Feature_Coverage: 100% of AC #7
- Integration_Points: CxServices, Email-Service, API, Happy path
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Feature-Functionality
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
- Environment: Dev/Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Email service integration, preferences API
- Performance_Baseline: < 500ms toggle response
- Data_Requirements: User with verified email address
Prerequisites
- Setup_Requirements: User with verified email address
- User_Roles_Permissions: Consumer account access
- Test_Data: User: email.test@utility.com with verified status
- Prior_Test_Cases: User email verification completed
Test Procedure
Verification Points
- Primary_Verification: Email notifications can be independently enabled and disabled without affecting other communication channels
- Secondary_Verifications: Changes persist correctly, database is updated appropriately
- Negative_Verification: Email toggle does not affect SMS or Push notification settings
Test Case 8: Independent SMS Notification Control
Test Case Metadata
- Test Case ID: CSS01US12_TC_008
- Title: Verify users can control SMS notification preferences independently
- Created By: Hetal
- Created Date: July 22, 2025
- Version: 1.0
Classification
- Module/Feature: Preferences Management
- Test Type: Functional
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Smoke
- Automation Status: Automated
Enhanced Tags for 17 Reports Support
Business Context
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: Yes
Quality Metrics
- Risk_Level: High
- Complexity_Level: Medium
- Expected_Execution_Time: 4 minutes
- Reproducibility_Score: High
- Data_Sensitivity: High
- Failure_Impact: High
Coverage Tracking
- Feature_Coverage: 100% of AC #8
- Integration_Points: CxServices, SMS-Service, API, Happy path
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Feature-Functionality
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
- Environment: Dev/Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: SMS service integration, preferences API, phone validation service
- Performance_Baseline: < 500ms toggle response
- Data_Requirements: User with verified mobile phone number
Prerequisites
- Setup_Requirements: User with verified mobile phone number
- User_Roles_Permissions: Consumer account access
- Test_Data: User: sms.test@utility.com, Phone: +1-555-987-6543 (verified)
- Prior_Test_Cases: Phone number verification completed
Test Procedure
Verification Points
- Primary_Verification: SMS notifications can be independently enabled and disabled without affecting other communication channels
- Secondary_Verifications: Changes persist correctly, database is updated appropriately
- Negative_Verification: SMS toggle does not affect Email or Push notification settings
Test Case 9: App Push Notification Management
Test Case Metadata
- Test Case ID: CSS01US12_TC_009
- Title: Verify app push notification management capabilities
- Created By: Hetal
- Created Date: July 22, 2025
- Version: 1.0
Classification
- Module/Feature: Preferences Management
- Test Type: Functional/Integration
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Smoke
- Automation Status: Manual
Enhanced Tags for 17 Reports Support
Business Context
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: Yes
Quality Metrics
- Risk_Level: High
- Complexity_Level: High
- Expected_Execution_Time: 5 minutes
- Reproducibility_Score: Medium
- Data_Sensitivity: Medium
- Failure_Impact: High
Coverage Tracking
- Feature_Coverage: 100% of AC #9
- Integration_Points: CxServices, Push-Notification-Service, Mobile-App-Integration, Happy path
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Mobile-Integration
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
- Environment: Dev/Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11 with mobile app installed
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Mobile app integration, push notification service, device registration
- Performance_Baseline: < 500ms toggle response
- Data_Requirements: User with mobile app installed and push permissions granted
Prerequisites
- Setup_Requirements: Mobile app installed on device with push permissions enabled
- User_Roles_Permissions: Consumer account access
- Test_Data: User: push.test@utility.com with registered mobile device
- Prior_Test_Cases: Mobile app installation and device registration completed
Test Procedure
Verification Points
- Primary_Verification: App push notifications can be independently managed and controlled
- Secondary_Verifications: Integration with mobile app works properly, notifications are delivered when enabled
- Negative_Verification: Push toggle does not affect other communication channels, disabled state prevents notifications
Test Case 10: Service Outage Alerts Management
Test Case Metadata
- Test Case ID: CSS01US12_TC_010
- Title: Verify users can manage service outage alert preferences
- Created By: Hetal
- Created Date: July 22, 2025
- Version: 1.0
Classification
- Module/Feature: Preferences Management
- Test Type: Functional
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Regression
- Automation Status: Automated
Enhanced Tags for 17 Reports Support
Business Context
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Support
- Compliance_Required: Yes
- SLA_Related: Yes
Quality Metrics
- Risk_Level: High
- Complexity_Level: Medium
- Expected_Execution_Time: 4 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Medium
- Failure_Impact: Critical
Coverage Tracking
- Feature_Coverage: 100% of AC #10
- Integration_Points: CxServices, Outage-Management-System, API, Happy path
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Business-Critical-Features
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
- Environment: Dev/Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Outage management system, notification routing service
- Performance_Baseline: < 500ms preference update
- Data_Requirements: User account with service area mapping
Prerequisites
- Setup_Requirements: User account with assigned service area
- User_Roles_Permissions: Consumer account access
- Test_Data: User: outage.test@utility.com in service area "Downtown Grid A"
- Prior_Test_Cases: Service area assignment completed
Test Procedure
Verification Points
- Primary_Verification: Users can independently enable/disable service outage alert preferences
- Secondary_Verifications: Setting changes are auto-saved, descriptive text is accurate and helpful
- Negative_Verification: Outage alert setting does not affect other notification types
Test Case 11: Usage Reports & Insights Preferences
Test Case Metadata
- Test Case ID: CSS01US12_TC_011
- Title: Verify options for usage reports and insights delivery preferences
- Created By: Hetal
- Created Date: July 22, 2025
- Version: 1.0
Classification
- Module/Feature: Preferences Management
- Test Type: Functional
- Test Level: System
- Priority: P2-High
- Execution Phase: Regression
- Automation Status: Automated
Enhanced Tags for 17 Reports Support
Business Context
- Customer_Segment: All
- Revenue_Impact: Medium
- Business_Priority: Should-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: No
Quality Metrics
- Risk_Level: Medium
- Complexity_Level: Medium
- Expected_Execution_Time: 3 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Medium
- Failure_Impact: Medium
Coverage Tracking
- Feature_Coverage: 100% of AC #11
- Integration_Points: CxServices, Usage-Analytics-Service, API, Happy path
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Product
- Report_Categories: Feature-Adoption, Customer-Engagement
- Trend_Tracking: Yes
- Executive_Visibility: No
- Customer_Impact_Level: Medium
Requirements Traceability
Test Environment
- Environment: Dev/Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Usage analytics service, reporting engine
- Performance_Baseline: < 500ms preference update
- Data_Requirements: User account with usage history data
Prerequisites
- Setup_Requirements: User account with some usage history
- User_Roles_Permissions: Consumer account access
- Test_Data: User: usage.test@utility.com with 6+ months usage data
- Prior_Test_Cases: Usage data collection functional
Test Procedure
Verification Points
- Primary_Verification: Users can control usage reports and insights delivery preferences independently
- Secondary_Verifications: Descriptive text is clear and accurate, auto-save works properly
- Negative_Verification: Usage reports setting does not affect other notification preferences
Test Case 12: Critical Communication Channel Requirement
Test Case Metadata
- Test Case ID: CSS01US12_TC_012
- Title: Verify at least one active communication channel is maintained for critical notifications
- Created By: Hetal
- Created Date: July 22, 2025
- Version: 1.0
Classification
- Module/Feature: Preferences Management
- Test Type: Functional/Business-Rules
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Regression
- Automation Status: Manual
Enhanced Tags for 17 Reports Support
Business Context
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Support
- Compliance_Required: Yes
- SLA_Related: Yes
Quality Metrics
- Risk_Level: High
- Complexity_Level: High
- Expected_Execution_Time: 5 minutes
- Reproducibility_Score: High
- Data_Sensitivity: High
- Failure_Impact: Critical
Coverage Tracking
- Feature_Coverage: 100% of AC #12
- Integration_Points: CxServices, Business-Rules-Engine, API, Validation-Service
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: QA
- Report_Categories: Quality-Dashboard, Business-Rules-Compliance
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
- Environment: Dev/Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Business rules validation service, notification routing
- Performance_Baseline: < 1 second validation response
- Data_Requirements: User with multiple verified communication channels
Prerequisites
- Setup_Requirements: User with Email, SMS, and Push all initially enabled
- User_Roles_Permissions: Consumer account access
- Test_Data: User: critical.test@utility.com with all channels verified
- Prior_Test_Cases: All communication channels functional
Test Procedure
Verification Points
- Primary_Verification: System enforces business rule requiring at least one active communication channel
- Secondary_Verifications: Appropriate warning messages appear, user understands the restriction
- Negative_Verification: User cannot disable all communication channels simultaneously
Test Case 13: Invalid Contact Information Error Handling
Test Case Metadata
- Test Case ID: CSS01US12_TC_013
- Title: Verify appropriate error messages when contact information is invalid
- Created By: Hetal
- Created Date: July 22, 2025
- Version: 1.0
Classification
- Module/Feature: Preferences Management
- Test Type: Functional/Error-Handling
- Test Level: System
- Priority: P2-High
- Execution Phase: Regression
- Automation Status: Manual
Enhanced Tags for 17 Reports Support
Business Context
- Customer_Segment: All
- Revenue_Impact: Medium
- Business_Priority: Should-Have
- Customer_Journey: Support
- Compliance_Required: Yes
- SLA_Related: No
Quality Metrics
- Risk_Level: Medium
- Complexity_Level: Medium
- Expected_Execution_Time: 4 minutes
- Reproducibility_Score: High
- Data_Sensitivity: High
- Failure_Impact: Medium
Coverage Tracking
- Feature_Coverage: 100% of AC #13
- Integration_Points: CxServices, Contact-Validation-API, Error-Handling-Service
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: QA
- Report_Categories: Error-Handling-Quality, User-Experience
- Trend_Tracking: Yes
- Executive_Visibility: No
- Customer_Impact_Level: Medium
Requirements Traceability
Test Environment
- Environment: Dev/Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Contact validation service, error handling system
- Performance_Baseline: < 2 seconds error message display
- Data_Requirements: User accounts with invalid contact information states
Prerequisites
- Setup_Requirements: Test users with various invalid contact scenarios
- User_Roles_Permissions: Consumer account access
- Test_Data:
- User 1: invalid.email@domain (invalid email)
- User 2: Phone: +1-555-000-0000 (invalid phone)
- Prior_Test_Cases: Contact validation service functional
Test Procedure
Verification Points
- Primary_Verification: Appropriate error messages appear when contact information is invalid
- Secondary_Verifications: Error messages are clear, actionable, and user-friendly
- Negative_Verification: Invalid contact information properly prevents channel enablement
Test Case 14: Billing & Payment Reminders Management
Test Case Metadata
- Test Case ID: CSS01US12_TC_014
- Title: Verify users can manage billing & payment reminder preferences
- Created By: Hetal
- Created Date: July 22, 2025
- Version: 1.0
Classification
- Module/Feature: Preferences Management
- Test Type: Functional
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Regression
- Automation Status: Automated
Enhanced Tags for 17 Reports Support
Business Context
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Billing
- Compliance_Required: Yes
- SLA_Related: Yes
Quality Metrics
- Risk_Level: High
- Complexity_Level: Medium
- Expected_Execution_Time: 4 minutes
- Reproducibility_Score: High
- Data_Sensitivity: High
- Failure_Impact: Critical
Coverage Tracking
- Feature_Coverage: 100% of Billing Notification Type
- Integration_Points: CxServices, Billing-System, API, Happy path
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Revenue-Critical-Features
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
- Environment: Dev/Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Billing system integration, payment processing service
- Performance_Baseline: < 500ms preference update
- Data_Requirements: User account with billing history
Prerequisites
- Setup_Requirements: User account with active billing cycle
- User_Roles_Permissions: Consumer account access
- Test_Data: User: billing.test@utility.com with active account
- Prior_Test_Cases: Billing system integration functional
Test Procedure
Verification Points
- Primary_Verification: Users can independently control billing & payment reminder preferences
- Secondary_Verifications: Descriptive text is accurate, auto-save works properly
- Negative_Verification: Billing reminders setting does not affect other notification preferences
Test Case 15: Promotional Offers Notification Management
Test Case Metadata
- Test Case ID: CSS01US12_TC_015
- Title: Verify promotional offers notification preference management
- Created By: Hetal
- Created Date: July 22, 2025
- Version: 1.0
Classification
- Module/Feature: Preferences Management
- Test Type: Functional
- Test Level: System
- Priority: P2-High
- Execution Phase: Regression
- Automation Status: Manual
Enhanced Tags for 17 Reports Support
Business Context
- Customer_Segment: All
- Revenue_Impact: Medium
- Business_Priority: Should-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: No
Quality Metrics
- Risk_Level: Low
- Complexity_Level: Low
- Expected_Execution_Time: 3 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Low
- Failure_Impact: Low
Coverage Tracking
- Feature_Coverage: 100% of Promotional Offers Type
- Integration_Points: CxServices, Marketing-System, API, Happy path
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Product
- Report_Categories: Feature-Adoption, Marketing-Effectiveness
- Trend_Tracking: Yes
- Executive_Visibility: No
- Customer_Impact_Level: Low
Requirements Traceability
Test Environment
- Environment: Dev/Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Marketing system integration
- Performance_Baseline: < 500ms preference update
- Data_Requirements: Standard user account
Prerequisites
- Setup_Requirements: Standard user account setup
- User_Roles_Permissions: Consumer account access
- Test_Data: User: promo.test@utility.com
- Prior_Test_Cases: Basic preference management functional
Test Procedure
Verification Points
- Primary_Verification: Users can control promotional offers notification preferences appropriately
- Secondary_Verifications: Compliance with marketing regulations, easy opt-out mechanism
- Negative_Verification: Promotional offers setting does not affect other notification preferences
Test Case 16: Integration with Notification Delivery Systems
Test Case Metadata
- Test Case ID: CSS01US12_TC_016
- Title: Verify integration with notification delivery systems
- Created By: Hetal
- Created Date: July 22, 2025
- Version: 1.0
Classification
- Module/Feature: Preferences Management
- Test Type: Integration/API
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Acceptance
- Automation Status: Automated
Enhanced Tags for 17 Reports Support
Business Context
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Support
- Compliance_Required: Yes
- SLA_Related: Yes
Quality Metrics
- Risk_Level: High
- Complexity_Level: High
- Expected_Execution_Time: 12 minutes
- Reproducibility_Score: High
- Data_Sensitivity: High
- Failure_Impact: Critical
Coverage Tracking
- Feature_Coverage: 100% of AC #14
- Integration_Points: CxServices, Email-Service, SMS-Service, Push-Service, Notification-Router, End-to-End
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Integration-Health, End-to-End-Testing
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
- Environment: Staging (End-to-End testing environment)
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: All notification delivery services, message queues, external SMS/Email providers
- Performance_Baseline: < 5 seconds end-to-end notification delivery
- Data_Requirements: Test user with all communication channels verified and available
Prerequisites
- Setup_Requirements: All external notification services running and accessible
- User_Roles_Permissions: Consumer account access, admin access for notification triggering
- Test_Data: User: integration.test@utility.com with verified email, phone, and mobile app
- Prior_Test_Cases: All individual channel tests passed
Test Procedure
Verification Points
- Primary_Verification: Preference settings correctly integrate with notification delivery systems for all notification types
- Secondary_Verifications: Only enabled channels receive notifications, delivery occurs within acceptable timeframes, all deliveries are properly logged
- Negative_Verification: Disabled channels do not receive notifications, no delivery failures for valid configurations
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