CX-Call & Service Centre

My performance (CC01US02)

Total test cases -12 Total Acceptance criteria- 9Total Coverage -100%Test Scenario AnalysisA. Fun...

Call Center Dashboard (CC01US01)

Total test cases - 25Total Acceptance criteria-21 Total Coverage -100%Test Scenario SummaryThis d...

System Admin Dashboard (ONB01US01)

Utility Admin Dashboard (ONB02US01)

Data Migration (ONB04US01)

User Access and Management (ONB02US03)

Calendar & Scheduling Management (ONB02US04)

Service Areas (ONB02US08)

Organization Setup (ONB01US01)

Payment Gateway Integration (ONB03US01)

ID & Reference Format Settings (ONB02US07)

Bento Menu (ONB07)

Utility Management (ONB02US06)

Utility Plans & Tariffs Management - (ONB02US05)

Core System Settings - (ONB02US02)

Utility Plans & Tariffs Management - ss

Account Management & Session Control (AU01US03)

Settings (CIS01US07)

Service Request Management (CIS01US06)

Complaints (CIS01US05)

Consumer management (CIS01US02)

New Service Connection Application Form (CIS01US03)

New Connection Application Detail View (CIS01US04)

CSO Dashboard (CIS01US01)

Payment Channel and Modes Configuration (CIS01US13)

Payments Management (CIS01US09)

Outstanding Management System (CIS01US08)

Operational SLA Management (CIS01US14)

Disconnection Request Flow (CIS01US10)

Account Transfer Request (CIS01US12)

Reconnection Flow (CIS01US11)

New Connection Configuration (CIS01US16)

Consumer Portal Authentication (CSS01US01)

Bill Management (CSS01US02)

Payment Agreement Management (CSS01US04)

Payment History Management (CSS01US05)

Credit Notes Management (CSS01US06)

Usage & Consumption Smart Overview (CSS01US07)

Service & Support Management (CSS01US08)

In-App Notification System (CSS01US09)

Request Tracker (CSS01US10)

Preferences Management (CSS01US12)

Profile Details (CSS01US11)

FAQ Access (CSS01US13)

Consumer Self-Service Portal Dashboard (CSS01US15)

Service Payment Management (CSS01US03)

Self-Service Portal Management (CIS01US15)

Service Center Finder (CSS01US14)

My performance (CC01US02)

Call Center Dashboard (CC01US01)

Master (WX01US01)

Field Force Management (WX02US02)

Dispatcher Management System ( WX05US05 )

System Settings Configuration Management ( WX04US04 )

Service Order Dashboard (WX03US03)

Bill Cycle Setup (BX03US02)

Billing Dashboard (BX02US01)

Printing & Distribution Management (BX06US01)

Bill Template Management System (BX03US01)

Single Bill Generation V2 (BX01US04)

Master Bill Viewer (BX04US01)

GL Codes Management (BX05US01)

Bill Generation - (BX01US03)

Route Management (MX02US01)

Read Cycle Management (MX02US02)

Photo Meter Reads (MX02US03)

Manual Meter Reads (MX02US04)

Meter Device Summary Dashboard (MX01US01)

Meter Service Orders (MX01US04)

Meter Device Management (MX01US02)

Meter Reading Validation Dashboard (MX00US01)

Meter Inventory Management Test Cases (MX01US03)

Meter Reading Format (MX04US01)

Manual Reading Validation (MX03US03)

Read Cycle List and Validation Configurations (MX03US01)

Manufacturer and Model Management (MX04US02)

Photo Read Validation (MX03US02)

Individual & Bulk messaging (UX02US02)

Message Template Management System (UX06US06)

Message History Management System (UX05US05 )

Utility Contact List Management (UX03US03)

Communication Workflows (UX03US04)