Operational SLA Management (CIS01US14)

Total test cases - 40
Total Acceptance Criteria - 40
Total Coveragec- 100%

Test Scenario Analysis

A. Functional Test Scenarios

Core Functionality:

SLA Tab Navigation and Display - Users can access and navigate between Disconnection, Reconnection, and Transfer tabs
SLA Configuration Management - Users can create, edit, view, and delete SLA configurations for each service type
Data Validation and Business Rules - System enforces validation rules for all configuration fields
Modal Operations - Add/Edit modals function correctly with proper form handling
Predefined Configuration Loading - System loads predefined SLA configurations for each service type

Business Rules:

Timing Requirements Validation - Acknowledgement, Response, and Resolution times validation
Priority Level Management - Correct priority levels and color coding for each service type
Approval Workflow Configuration - Approval requirements setup and validation
Status Management - Active/Inactive status handling for Transfer types
Unique Code Validation - Prevention of duplicate reason/transfer codes

User Journeys:

Utility Administrator Complete Workflow - End-to-end SLA configuration management
Configuration Modification Workflow - Editing existing SLA configurations
Bulk Configuration Management - Managing multiple SLA configurations efficiently

Integration Points:

Settings Module Integration - SLA management within broader settings context
User Permission Integration - Role-based access control validation
Data Persistence Integration - Configuration data storage and retrieval

B. Non-Functional Test Scenarios

Performance:

Load Time Performance - Tab loading within 3 seconds
Save Operation Performance - Configuration saves within 2 seconds
Concurrent User Performance - Multiple users accessing configuration simultaneously

Security:

Authentication Validation - Proper user authentication requirements
Authorization Testing - Role-based access control enforcement
Data Protection - Sensitive configuration data handling

Compatibility:

Cross-Browser Compatibility - Functionality across different browsers
Responsive Design - Interface adaptation to different screen sizes
Platform Compatibility - Consistent behavior across operating systems

Usability:

User Interface Validation - Intuitive navigation and form handling
Error Message Clarity - Clear and actionable error messages
Accessibility Compliance - Support for accessibility standards

C. Edge Case & Error Scenarios

Boundary Conditions:

Maximum/Minimum Value Testing - Timing field limits and validation
Character Limit Testing - Field length restrictions and handling
Special Character Handling - Code format validation and restrictions

Invalid Inputs:

Form Validation Testing - Invalid data entry and error handling
Malformed Data Handling - System response to corrupted inputs
Injection Attack Prevention - Protection against malicious input attempts

System Failures:

Network Interruption Handling - Behavior during connectivity issues
Service Unavailability - System response to backend failures
Data Corruption Recovery - Handling of corrupted configuration data

Data Inconsistencies:

Duplicate Record Prevention - Enforcement of unique constraints
Data Integrity Maintenance - Consistency across related configurations
Concurrent Modification Handling - Managing simultaneous edits

Test Case 1: Three Tab Navigation System

Test Case ID: CIS01US14_TC_001
Title: Verify system provides three tabs for SLA management (Disconnection, Reconnection, Transfer)
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-UI, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, SLA-Navigation, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-1
Related_Bugs: N/A
Related_Test_Cases: TC_002, TC_015, TC_029

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Authentication system
Performance_Baseline: 3 seconds load time
Data_Requirements: Clean SLA configuration environment

Prerequisites

Setup_Requirements: SMART360 staging environment accessible
User_Roles_Permissions: Utility Administrator role
Test_Data: Valid admin credentials
Prior_Test_Cases: Authentication successful

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to SLA management interface	Interface loads successfully	N/A	Access validation
2	Verify Disconnection tab present	Tab labeled "Disconnection" is visible and active by default	N/A	Default tab check
3	Verify Reconnection tab present	Tab labeled "Reconnection" is visible	N/A	Tab presence
4	Verify Transfer tab present	Tab labeled "Transfer" is visible	N/A	Tab presence
5	Click Reconnection tab	Tab switches to Reconnection view	N/A	Tab functionality
6	Click Transfer tab	Tab switches to Transfer view	N/A	Tab functionality
7	Click Disconnection tab	Tab switches back to Disconnection view	N/A	Tab switching

Verification Points

Primary_Verification: All three tabs (Disconnection, Reconnection, Transfer) are present and functional
Secondary_Verifications: Tab switching works correctly, default tab is Disconnection
Negative_Verification: No missing tabs, no broken navigation

Test Case 2: Unique Reason Code Configuration

Test Case ID: CIS01US14_TC_002
Title: Verify Utility Administrators can configure unique reason codes with format validation
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, SLA-Creation,, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Adoption, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-2
Related_Bugs: N/A
Related_Test_Cases: TC_001, TC_003, TC_009

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Database connection
Performance_Baseline: 2 seconds save time
Data_Requirements: Clean test environment

Prerequisites

Setup_Requirements: Disconnection tab accessible
User_Roles_Permissions: Utility Administrator with create permissions
Test_Data: Unique reason code data
Prior_Test_Cases: TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Disconnection tab	Tab displays successfully	N/A	Setup
2	Click "Add Reason" button	Modal opens for new reason	N/A	Modal trigger
3	Enter unique reason code	Field accepts unique code with proper format	"EMRG_001"	Format validation
4	Enter reason name	Field accepts input	"Emergency Response"	Name entry
5	Enter description	Field accepts input	"Emergency disconnection required"	Description entry
6	Set timing values	Fields accept numeric input	Ack:12, Resp:24, Res:48	Timing setup
7	Click Save	Reason saves successfully with unique code	N/A	Save operation
8	Verify code uniqueness enforced	System prevents duplicate codes	Try "EMRG_001" again	Uniqueness validation

Verification Points

Primary_Verification: System allows configuration of unique reason codes with proper format validation
Secondary_Verifications: Code format requirements enforced, duplicate prevention works
Negative_Verification: Invalid formats rejected, duplicate codes prevented

Test Case 3: Required Fields Validation

Test Case ID: CIS01US14_TC_003
Title: Verify system requires reason name, code, and description fields for all SLA configurations
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Point, SLA-Validation,Negative

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Service-CX, Validation-Engine
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Validation-Testing, Error-Handling
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-3
Related_Bugs: N/A
Related_Test_Cases: TC_002, TC_026

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Form validation system
Performance_Baseline: Immediate validation response
Data_Requirements: Clean test environment

Prerequisites

Setup_Requirements: SLA management interface accessible
User_Roles_Permissions: Utility Administrator role
Test_Data: Test data for validation scenarios
Prior_Test_Cases: TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Reason modal	Modal displays with empty fields	N/A	Setup
2	Leave reason name empty, fill other fields	Validation error for required name field	Code:"TEST", Desc:"Test"	Name required
3	Leave reason code empty, fill other fields	Validation error for required code field	Name:"Test", Desc:"Test"	Code required
4	Leave description empty, fill other fields	Validation error for required description field	Name:"Test", Code:"TEST"	Description required
5	Attempt save with missing fields	Form submission prevented with error messages	N/A	Save prevention
6	Fill all required fields	Form validates successfully	Name:"Test", Code:"TEST", Desc:"Test desc"	Complete validation

Verification Points

Primary_Verification: System requires reason name, code, and description fields for all configurations
Secondary_Verifications: Clear error messages for missing fields, form submission prevention
Negative_Verification: Cannot save configurations with missing required fields

Test Case 4: Numeric Timing Fields Validation

Test Case ID: CIS01US14_TC_004
Title: Verify timing fields accept only numeric values in hours
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Service-CX, Validation-Engine
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Validation-Testing, Input-Handling
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: AC-4
Related_Bugs: N/A
Related_Test_Cases: TC_027

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Form validation system
Performance_Baseline: Immediate validation response
Data_Requirements: Clean test environment

Prerequisites

Setup_Requirements: Add Reason modal accessible
User_Roles_Permissions: Utility Administrator role
Test_Data: Various input combinations for validation
Prior_Test_Cases: TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Reason modal	Modal displays with timing fields	N/A	Setup
2	Enter alphabetic characters in acknowledgement time	Field rejects input or shows validation error	"abc"	Alpha validation
3	Enter special characters in response time	Field rejects input or shows validation error	"!@#"	Special char validation
4	Enter negative value in resolution time	Field rejects negative input	"-10"	Negative validation
5	Enter decimal values	Field accepts decimal or shows policy	"24.5"	Decimal handling
6	Enter zero values	Field handles zero appropriately	"0"	Zero validation
7	Enter valid numeric values	Fields accept valid numeric input	Ack:"12", Resp:"24", Res:"48"	Valid input

Verification Points

Primary_Verification: Timing fields accept only numeric values in hours
Secondary_Verifications: Appropriate error messages for invalid input, decimal handling policy
Negative_Verification: Non-numeric input rejected, negative values prevented

Test Case 5: Default Values Configuration

Test Case ID: CIS01US14_TC_005
Title: Verify system provides correct default values for new configurations
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-Point, SLA-Defaults, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Usage, Quality-Dashboard
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: AC-5
Related_Bugs: N/A
Related_Test_Cases: TC_002, TC_016, TC_030

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application
Performance_Baseline: Immediate display
Data_Requirements: Clean test environment

Prerequisites

Setup_Requirements: SLA management tabs accessible
User_Roles_Permissions: Utility Administrator role
Test_Data: N/A
Prior_Test_Cases: TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Disconnection Reason modal	Modal displays with default timing values	N/A	Disconnection defaults
2	Verify disconnection default values	Acknowledgement: 24hrs, Response: 48hrs, Resolution: 72hrs	N/A	Default validation
3	Open Add Reconnection Reason modal	Modal displays with default timing values	N/A	Reconnection defaults
4	Verify reconnection default values	Acknowledgement: 24hrs, Response: 48hrs, Resolution: 72hrs	N/A	Default validation
5	Open Add Transfer Type modal	Modal displays with default timing values	N/A	Transfer defaults
6	Verify transfer default values	Acknowledgement: 24hrs, Response: 72hrs, Resolution: 168hrs	N/A	Default validation
7	Verify default priority settings	Medium priority selected by default	N/A	Priority defaults

Verification Points

Primary_Verification: System provides correct default values per service type
Secondary_Verifications: All timing fields populated with appropriate defaults, priority defaults set
Negative_Verification: No empty default fields, correct values per configuration type

Test Case 6: Disconnection Priority Color Coding

Test Case ID: CIS01US14_TC_006
Title: Verify disconnection priority levels display with correct color coding
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: UI
Test Level: System
Priority: P2-High
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P2-High, Phase-Smoke, Type-UI, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-Point, SLA-Visual, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 5%
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: UI-Testing, Visual-Validation
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: AC-6
Related_Bugs: N/A
Related_Test_Cases: TC_001, TC_011, TC_017

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application
Performance_Baseline: Immediate display
Data_Requirements: Predefined disconnection reasons

Prerequisites

Setup_Requirements: Disconnection tab with predefined reasons
User_Roles_Permissions: Utility Administrator role
Test_Data: Existing reasons with different priorities
Prior_Test_Cases: TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Disconnection tab	Tab displays with predefined reasons	N/A	Setup
2	Verify High priority color	NON_PAY reason displays with blue color	NON_PAY reason	High = blue
3	Verify Critical priority color	SAFETY reason displays with red color	SAFETY reason	Critical = red
4	Verify Medium priority color	MAINT reason displays with blue color	MAINT reason	Medium = blue
5	Verify Low priority color	REQ_DISC reason displays with gray color	REQ_DISC reason	Low = gray
6	Create new reason with each priority	Verify color coding applies to new reasons	Test reasons	Dynamic color coding

Verification Points

Primary_Verification: Disconnection priority levels display with correct color coding (High=blue, Critical=red, Medium=blue, Low=gray)
Secondary_Verifications: Color coding consistent across existing and new reasons
Negative_Verification: No incorrect color assignments, consistent visual indicators

Test Case 7: Disconnection Approval Toggle

Test Case ID: CIS01US14_TC_007
Title: Verify approval requirement toggle functionality for disconnection reasons
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Medium, Integration-Point, SLA-Approval, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Service-CX, Approval-System
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Testing, Approval-Workflow
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-7
Related_Bugs: N/A
Related_Test_Cases: TC_018, TC_032

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application
Performance_Baseline: Immediate toggle response
Data_Requirements: Test disconnection reason data

Prerequisites

Setup_Requirements: Disconnection tab accessible
User_Roles_Permissions: Utility Administrator role
Test_Data: Test reason for approval testing
Prior_Test_Cases: TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Disconnection Reason modal	Modal displays with approval toggle	N/A	Setup
2	Verify default approval setting	Toggle is OFF by default	N/A	Default state
3	Enable approval requirement	Toggle switches to ON position	Toggle ON	Enable approval
4	Save reason with approval enabled	Reason saves with "Yes" in approval column	Test reason data	Save with approval
5	Edit existing reason	Open edit modal for existing reason	NON_PAY reason	Edit existing
6	Toggle approval setting	Switch approval requirement on/off	Toggle change	Toggle functionality
7	Verify approval status in table	Table displays correct approval status	N/A	Status display

Verification Points

Primary_Verification: Approval requirement toggle functions correctly for disconnection reasons
Secondary_Verifications: Default state is OFF, toggle persists after save, table displays correct status
Negative_Verification: Toggle state changes are saved correctly, no inconsistent states

Test Case 8: Predefined Disconnection Reasons

Test Case ID: CIS01US14_TC_008
Title: Verify system includes predefined disconnection reasons with correct configurations
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, SLA-Predefined, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Data-Integrity
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-8
Related_Bugs: N/A
Related_Test_Cases: TC_001, TC_006

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Database with predefined data
Performance_Baseline: 3 seconds load time
Data_Requirements: Clean environment with predefined disconnection reasons

Prerequisites

Setup_Requirements: Fresh installation or clean data environment
User_Roles_Permissions: Utility Administrator role
Test_Data: N/A (verifying predefined data)
Prior_Test_Cases: TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Disconnection tab	Tab loads with predefined reasons	N/A	Initial load
2	Verify NON_PAY reason	Code: NON_PAY, Name: Non-payment, Times: 24/48/72, Priority: High, Approval: Yes	NON_PAY	Verify configuration
3	Verify SAFETY reason	Code: SAFETY, Name: Safety Violation, Times: 2/8/24, Priority: Critical, Approval: Yes	SAFETY	Verify configuration
4	Verify MAINT reason	Code: MAINT, Name: Maintenance Required, Times: 48/72/120, Priority: Medium, Approval: No	MAINT	Verify configuration
5	Verify REQ_DISC reason	Code: REQ_DISC, Name: Customer Requested, Times: 24/48/48, Priority: Low, Approval: No	REQ_DISC	Verify configuration
6	Verify all reasons present	Exactly 4 predefined reasons are displayed	N/A	Count validation
7	Verify table completeness	All required columns and data present	N/A	Data completeness

Verification Points

Primary_Verification: System includes all 4 predefined disconnection reasons (NON_PAY, SAFETY, MAINT, REQ_DISC) with correct specifications
Secondary_Verifications: All timing values correct, priority assignments accurate, approval settings match requirements
Negative_Verification: No missing predefined reasons, no incorrect configurations

Test Case 9: Unique Disconnection Code Validation

Test Case ID: CIS01US14_TC_009
Title: Verify system validates unique disconnection reason codes and prevents duplicates
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
**Complexity_Level

Test Case 10: Edit/Delete Disconnection Reasons

Test Case ID: CIS01US14_TC_010
Title: Verify system allows editing and deletion of disconnection reasons with appropriate permissions
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Usage, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-10
Related_Bugs: N/A
Related_Test_Cases: TC_015, TC_040

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Database connection
Performance_Baseline: 2 seconds save/delete time
Data_Requirements: Existing disconnection reasons for edit/delete

Prerequisites

Setup_Requirements: Disconnection tab with existing reasons
User_Roles_Permissions: Utility Administrator with edit/delete permissions
Test_Data: Test reason for modification
Prior_Test_Cases: TC_008 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Disconnection tab	Tab displays with edit/delete buttons	N/A	Setup
2	Click edit button for existing reason	Edit modal opens with pre-populated data	NON_PAY reason	Edit access
3	Modify reason details	Fields accept changes	Updated name/description	Edit functionality
4	Save changes	Updates are persisted successfully	N/A	Save operation
5	Verify changes in table	Table displays updated information	N/A	Change persistence
6	Click delete button for test reason	Confirmation dialog appears	Test reason	Delete initiation
7	Confirm deletion	Reason is removed from table	N/A	Delete confirmation
8	Verify deletion persistence	Reason remains deleted after refresh	N/A	Delete persistence

Verification Points

Primary_Verification: System allows editing and deletion of disconnection reasons with appropriate permissions
Secondary_Verifications: Edit changes persist, delete confirmation required, data integrity maintained
Negative_Verification: Cannot delete without confirmation, edit changes don't affect other reasons

Test Case 11: Reconnection Priority Color Coding

Test Case ID: CIS01US14_TC_011
Title: Verify reconnection priority levels display with correct color coding
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: UI
Test Level: System
Priority: P2-High
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P2-High, Phase-Smoke, Type-UI, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-Point, SLA-Visual, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 5%
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: UI-Testing, Visual-Validation
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: AC-11
Related_Bugs: N/A
Related_Test_Cases: TC_006, TC_017

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application
Performance_Baseline: Immediate display
Data_Requirements: Predefined reconnection reasons

Prerequisites

Setup_Requirements: Reconnection tab with predefined reasons
User_Roles_Permissions: Utility Administrator role
Test_Data: Existing reasons with different priorities
Prior_Test_Cases: TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Reconnection tab	Tab displays with predefined reasons	N/A	Setup
2	Verify High priority color	PAY_RECV reason displays with blue color	PAY_RECV reason	High = blue
3	Verify Critical priority color	SAFE_CLEAR reason displays with red color	SAFE_CLEAR reason	Critical = red
4	Verify Medium priority color	MAINT_COMP reason displays with blue color	MAINT_COMP reason	Medium = blue
5	Verify Low priority color	CUST_REQ reason displays with gray color	CUST_REQ reason	Low = gray
6	Create new reason with each priority	Verify color coding applies to new reasons	Test reasons	Dynamic color coding

Verification Points

Primary_Verification: Reconnection priority levels display with correct color coding (High=blue, Critical=red, Medium=blue, Low=gray)
Secondary_Verifications: Color coding consistent across existing and new reasons
Negative_Verification: No incorrect color assignments, consistent visual indicators

Test Case 12: Reconnection Approval Toggle

Test Case ID: CIS01US14_TC_012
Title: Verify approval requirement toggle functionality for reconnection reasons
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Service-CX, Approval-System
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Testing, Approval-Workflow
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-12
Related_Bugs: N/A
Related_Test_Cases: TC_007, TC_032

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application
Performance_Baseline: Immediate toggle response
Data_Requirements: Test reconnection reason data

Prerequisites

Setup_Requirements: Reconnection tab accessible
User_Roles_Permissions: Utility Administrator role
Test_Data: Test reason for approval testing
Prior_Test_Cases: TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Reconnection Reason modal	Modal displays with approval toggle	N/A	Setup
2	Verify default approval setting	Toggle is OFF by default	N/A	Default state
3	Enable approval requirement	Toggle switches to ON position	Toggle ON	Enable approval
4	Save reason with approval enabled	Reason saves with "Yes" in approval column	Test reason data	Save with approval
5	Edit existing reason	Open edit modal for existing reason	SAFE_CLEAR reason	Edit existing
6	Toggle approval setting	Switch approval requirement on/off	Toggle change	Toggle functionality
7	Verify approval status in table	Table displays correct approval status	N/A	Status display

Verification Points

Primary_Verification: Approval requirement toggle functions correctly for reconnection reasons
Secondary_Verifications: Default state is OFF, toggle persists after save, table displays correct status
Negative_Verification: Toggle state changes are saved correctly, no inconsistent states

Test Case 13: Predefined Reconnection Reasons

Test Case ID: CIS01US14_TC_013
Title: Verify system includes predefined reconnection reasons with correct configurations
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Data-Integrity
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-13
Related_Bugs: N/A
Related_Test_Cases: TC_001, TC_011

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Database with predefined data
Performance_Baseline: 3 seconds load time
Data_Requirements: Clean environment with predefined reconnection reasons

Prerequisites

Setup_Requirements: Fresh installation or clean data environment
User_Roles_Permissions: Utility Administrator role
Test_Data: N/A (verifying predefined data)
Prior_Test_Cases: TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Reconnection tab	Tab loads with predefined reasons	N/A	Initial load
2	Verify PAY_RECV reason	Code: PAY_RECV, Name: Payment Received, Times: 12/24/48, Priority: High, Approval: No	PAY_RECV	Verify configuration
3	Verify SAFE_CLEAR reason	Code: SAFE_CLEAR, Name: Safety Cleared, Times: 1/4/12, Priority: Critical, Approval: Yes	SAFE_CLEAR	Verify configuration
4	Verify MAINT_COMP reason	Code: MAINT_COMP, Name: Maintenance Complete, Times: 24/48/72, Priority: Medium, Approval: No	MAINT_COMP	Verify configuration
5	Verify CUST_REQ reason	Code: CUST_REQ, Name: Customer Request, Times: 12/24/24, Priority: Low, Approval: No	CUST_REQ	Verify configuration
6	Verify all reasons present	Exactly 4 predefined reasons are displayed	N/A	Count validation
7	Verify table completeness	All required columns and data present	N/A	Data completeness

Verification Points

Primary_Verification: System includes all 4 predefined reconnection reasons (PAY_RECV, SAFE_CLEAR, MAINT_COMP, CUST_REQ) with correct specifications
Secondary_Verifications: All timing values correct, priority assignments accurate, approval settings match requirements
Negative_Verification: No missing predefined reasons, no incorrect configurations

Test Case 14: Unique Reconnection Code Validation

Test Case ID: CIS01US14_TC_014
Title: Verify system validates unique reconnection reason codes and prevents duplicates
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Service-CX, Validation-Engine
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Validation-Testing, Error-Handling
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: AC-14
Related_Bugs: N/A
Related_Test_Cases: TC_009, TC_028

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Database with existing data
Performance_Baseline: 2 seconds validation response
Data_Requirements: Existing reconnection reasons

Prerequisites

Setup_Requirements: Reconnection tab with existing reasons
User_Roles_Permissions: Utility Administrator role
Test_Data: Existing reason codes for duplication test
Prior_Test_Cases: TC_013 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Reconnection tab	Tab displays existing reasons	N/A	Setup
2	Click "Add Reason" button	Modal opens for new reason	N/A	Modal access
3	Enter duplicate reason code	System accepts input initially	"PAY_RECV"	Duplicate attempt
4	Fill other required fields	Fields accept valid data	Name: "Test", Desc: "Test"	Complete form
5	Attempt to save	System displays validation error	N/A	Validation trigger
6	Verify error message	Clear message about duplicate code	"Code already exists"	Error clarity
7	Change to unique code	System accepts unique code	"PAY_RECV_TEST"	Unique code
8	Save successfully	Reason saves with unique code	N/A	Successful save

Verification Points

Primary_Verification: System validates unique reconnection reason codes and prevents duplicates
Secondary_Verifications: Clear error messages for duplicates, allows correction to unique codes
Negative_Verification: Duplicate codes cannot be saved, no data corruption from duplicate attempts

Test Case 15: Edit/Delete Reconnection Reasons

Test Case ID: CIS01US14_TC_015
Title: Verify system allows editing and deletion of reconnection reasons with appropriate permissions
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Usage, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-15
Related_Bugs: N/A
Related_Test_Cases: TC_010, TC_040

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Database connection
Performance_Baseline: 2 seconds save/delete time
Data_Requirements: Existing reconnection reasons for edit/delete

Prerequisites

Setup_Requirements: Reconnection tab with existing reasons
User_Roles_Permissions: Utility Administrator with edit/delete permissions
Test_Data: Test reason for modification
Prior_Test_Cases: TC_013 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Reconnection tab	Tab displays with edit/delete buttons	N/A	Setup
2	Click edit button for existing reason	Edit modal opens with pre-populated data	PAY_RECV reason	Edit access
3	Modify reason details	Fields accept changes	Updated name/description	Edit functionality
4	Save changes	Updates are persisted successfully	N/A	Save operation
5	Verify changes in table	Table displays updated information	N/A	Change persistence
6	Click delete button for test reason	Confirmation dialog appears	Test reason	Delete initiation
7	Confirm deletion	Reason is removed from table	N/A	Delete confirmation
8	Verify deletion persistence	Reason remains deleted after refresh	N/A	Delete persistence

Verification Points

Primary_Verification: System allows editing and deletion of reconnection reasons with appropriate permissions
Secondary_Verifications: Edit changes persist, delete confirmation required, data integrity maintained
Negative_Verification: Cannot delete without confirmation, edit changes don't affect other reasons

Test Case 16: Transfer Priority Levels (No Critical)

Test Case ID: CIS01US14_TC_016
Title: Verify transfer priority levels display with correct color coding (no Critical level)
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: UI
Test Level: System
Priority: P2-High
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P2-High, Phase-Smoke, Type-UI, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-Point, SLA-Visual, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 5%
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: UI-Testing, Visual-Validation
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: AC-16
Related_Bugs: N/A
Related_Test_Cases: TC_006, TC_011

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application
Performance_Baseline: Immediate display
Data_Requirements: Predefined transfer types

Prerequisites

Setup_Requirements: Transfer tab with predefined types
User_Roles_Permissions: Utility Administrator role
Test_Data: Existing types with different priorities
Prior_Test_Cases: TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Transfer tab	Tab displays with predefined types	N/A	Setup
2	Verify High priority color	OWNERSHIP type displays with blue color	OWNERSHIP type	High = blue
3	Verify Medium priority color	BUSINESS type displays with gray color	BUSINESS type	Medium = gray
4	Verify Low priority color	DECEASED type displays with blue color	DECEASED type	Low = blue
5	Open Add Transfer Type modal	Modal displays priority dropdown	N/A	Priority options
6	Verify Critical level absent	No Critical option in priority dropdown	N/A	No Critical level
7	Create new type with each priority	Verify color coding applies to new types	Test types	Dynamic color coding

Verification Points

Primary_Verification: Transfer priority levels display with correct color coding (High=blue, Medium=gray, Low=blue) with no Critical level available
Secondary_Verifications: Color coding consistent, Critical level not available in dropdown
Negative_Verification: No Critical priority option, no incorrect color assignments

Test Case 17: Active/Inactive Status Toggle

Test Case ID: CIS01US14_TC_017
Title: Verify Active/Inactive status toggle with correct color coding for transfer types
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Service-CX, Status-Management
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Testing, Status-Management
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium:** High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Adoption, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-2
Related_Bugs: N/A
Related_Test_Cases: TC_001, TC_003, TC_009

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Database connection
Performance_Baseline: 2 seconds save time
Data_Requirements: Clean test environment

Prerequisites

Setup_Requirements: Disconnection tab accessible
User_Roles_Permissions: Utility Administrator with create permissions
Test_Data: Unique reason code data
Prior_Test_Cases: TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Disconnection tab	Tab displays successfully	N/A	Setup
2	Click "Add Reason" button	Modal opens for new reason	N/A	Modal trigger
3	Enter unique reason code	Field accepts unique code with proper format	"EMRG_001"	Format validation
4	Enter reason name	Field accepts input	"Emergency Response"	Name entry
5	Enter description	Field accepts input	"Emergency disconnection required"	Description entry
6	Set timing values	Fields accept numeric input	Ack:12, Resp:24, Res:48	Timing setup
7	Click Save	Reason saves successfully with unique code	N/A	Save operation
8	Verify code uniqueness enforced	System prevents duplicate codes	Try "EMRG_001" again	Uniqueness validation

Verification Points

Primary_Verification: System allows configuration of unique reason codes with proper format validation
Secondary_Verifications: Code format requirements enforced, duplicate prevention works
Negative_Verification: Invalid formats rejected, duplicate codes prevented

Test Case 18: Predefined Transfer Types

Test Case ID: CIS01US14_TC_018
Title: Verify system includes predefined transfer types with correct configurations
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Data-Integrity
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-18
Related_Bugs: N/A
Related_Test_Cases: TC_001, TC_016

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Database with predefined data
Performance_Baseline: 3 seconds load time
Data_Requirements: Clean environment with predefined transfer types

Prerequisites

Setup_Requirements: Fresh installation or clean data environment
User_Roles_Permissions: Utility Administrator role
Test_Data: N/A (verifying predefined data)
Prior_Test_Cases: TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Transfer tab	Tab loads with predefined types	N/A	Initial load
2	Verify OWNERSHIP type	Code: OWNERSHIP, Name: Ownership Transfer, Times: 24/72/168, Priority: High, Status: Active	OWNERSHIP	Verify configuration
3	Verify BUSINESS type	Code: BUSINESS, Name: Business Transfer, Times: 12/48/120, Priority: Medium, Status: Active	BUSINESS	Verify configuration
4	Verify DECEASED type	Code: DECEASED, Name: Deceased Transfer, Times: 48/96/240, Priority: Low, Status: Inactive	DECEASED	Verify configuration
5	Verify all types present	Exactly 3 predefined types are displayed	N/A	Count validation
6	Verify table completeness	All required columns and data present	N/A	Data completeness

Verification Points

Primary_Verification: System includes all 3 predefined transfer types (OWNERSHIP, BUSINESS, DECEASED) with correct specifications
Secondary_Verifications: All timing values correct, priority assignments accurate, status settings match requirements
Negative_Verification: No missing predefined types, no incorrect configurations

Test Case 19: Unique Transfer Type Code Validation

Test Case ID: CIS01US14_TC_019
Title: Verify system validates unique transfer type codes and prevents duplicates
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Service-CX, Validation-Engine
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Validation-Testing, Error-Handling
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: AC-19
Related_Bugs: N/A
Related_Test_Cases: TC_009, TC_014, TC_028

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Database with existing data
Performance_Baseline: 2 seconds validation response
Data_Requirements: Existing transfer types

Prerequisites

Setup_Requirements: Transfer tab with existing types
User_Roles_Permissions: Utility Administrator role
Test_Data: Existing type codes for duplication test
Prior_Test_Cases: TC_018 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Transfer tab	Tab displays existing types	N/A	Setup
2	Click "Add Transfer Type" button	Modal opens for new type	N/A	Modal access
3	Enter duplicate transfer code	System accepts input initially	"OWNERSHIP"	Duplicate attempt
4	Fill other required fields	Fields accept valid data	Name: "Test", Desc: "Test"	Complete form
5	Attempt to save	System displays validation error	N/A	Validation trigger
6	Verify error message	Clear message about duplicate code	"Code already exists"	Error clarity
7	Change to unique code	System accepts unique code	"OWNERSHIP_TEST"	Unique code
8	Save successfully	Type saves with unique code	N/A	Successful save

Verification Points

Primary_Verification: System validates unique transfer type codes and prevents duplicates
Secondary_Verifications: Clear error messages for duplicates, allows correction to unique codes
Negative_Verification: Duplicate codes cannot be saved, no data corruption from duplicate attempts

Test Case 20: Edit/Delete Transfer Types

Test Case ID: CIS01US14_TC_020
Title: Verify system allows editing and deletion of transfer types with appropriate permissions
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Usage, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-20
Related_Bugs: N/A
Related_Test_Cases: TC_010, TC_015, TC_040

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Database connection
Performance_Baseline: 2 seconds save/delete time
Data_Requirements: Existing transfer types for edit/delete

Prerequisites

Setup_Requirements: Transfer tab with existing types
User_Roles_Permissions: Utility Administrator with edit/delete permissions
Test_Data: Test type for modification
Prior_Test_Cases: TC_018 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Transfer tab	Tab displays with edit/delete buttons	N/A	Setup
2	Click edit button for existing type	Edit modal opens with pre-populated data	OWNERSHIP type	Edit access
3	Modify type details	Fields accept changes	Updated name/description	Edit functionality
4	Save changes	Updates are persisted successfully	N/A	Save operation
5	Verify changes in table	Table displays updated information	N/A	Change persistence
6	Click delete button for test type	Confirmation dialog appears	Test type	Delete initiation
7	Confirm deletion	Type is removed from table	N/A	Delete confirmation
8	Verify deletion persistence	Type remains deleted after refresh	N/A	Delete persistence

Verification Points

Primary_Verification: System allows editing and deletion of transfer types with appropriate permissions
Secondary_Verifications: Edit changes persist, delete confirmation required, data integrity maintained
Negative_Verification: Cannot delete without confirmation, edit changes don't affect other types

Test Case 21: Configuration Modal Opening

Test Case Metadata

Test Case ID: CIS01US14_TC_021
Title: Verify configuration modals open when Add Reason/Add Transfer Type buttons are clicked
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: UI
Test Level: System
Priority: P2-High
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P2-High, Phase-Smoke, Type-UI, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-Point, SLA-Modal, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 5%
Integration_Points: Service-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, UI-Testing
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-21
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_001, CIS01US14_TC_022, CIS01US14_TC_023

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Modal framework
Performance_Baseline: Modal opens within 1 second
Data_Requirements: SLA management interface accessible

Prerequisites

Setup_Requirements: SLA management interface accessible
User_Roles_Permissions: Utility Administrator role
Test_Data: Valid administrator credentials
Prior_Test_Cases: CIS01US14_TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Disconnection tab	Tab displays with "Add Reason" button visible	N/A	Setup validation
2	Click "Add Reason" button	"Add New Disconnection Reason" modal opens	N/A	Modal trigger
3	Verify modal title and content	Modal shows correct title and form fields	N/A	Content validation
4	Close modal using X button	Modal closes successfully	N/A	Modal closure
5	Navigate to Reconnection tab	Tab displays with "Add Reason" button	N/A	Tab switch
6	Click "Add Reason" button	"Add New Reconnection Reason" modal opens	N/A	Modal trigger
7	Verify modal content	Modal shows reconnection-specific fields	N/A	Content validation
8	Close modal and navigate to Transfer tab	Transfer tab displays	N/A	Tab switch
9	Click "Add Transfer Type" button	"Add New Transfer Type" modal opens	N/A	Modal trigger
10	Verify transfer modal content	Modal shows transfer-specific fields	N/A	Content validation

Verification Points

Primary_Verification: Configuration modals open correctly when Add buttons are clicked on all tabs
Secondary_Verifications: Modal titles match service type, form fields are appropriate for each type
Negative_Verification: No modal opening failures, no blank or incorrect modal content

Test Case 22: Cancel Button Functionality

Test Case Metadata

Test Case ID: CIS01US14_TC_022
Title: Verify Cancel button functionality closes modals without saving changes
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Point, SLA-Cancel, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Service-CX, Modal-Framework
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Feature-Testing, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-22
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_021, CIS01US14_TC_024

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Modal framework
Performance_Baseline: Immediate cancel response
Data_Requirements: Test data for form completion

Prerequisites

Setup_Requirements: SLA management interface accessible
User_Roles_Permissions: Utility Administrator role
Test_Data: Test reason/transfer data for form filling
Prior_Test_Cases: CIS01US14_TC_021 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Disconnection Reason modal	Modal displays with empty fields	N/A	Setup
2	Fill in reason name field	Field accepts input	"Test Cancel Reason"	Partial data entry
3	Fill in reason code field	Field accepts input	"TEST_CANCEL"	Partial data entry
4	Fill in description field	Field accepts input	"Testing cancel functionality"	Partial data entry
5	Click "Cancel" button	Modal closes without saving	N/A	Cancel operation
6	Reopen Add Reason modal	Modal displays with empty fields	N/A	Verify no data retained
7	Check table for new entries	No new reason appears in table	N/A	Verify no save occurred
8	Open edit modal for existing reason	Modal shows current data	Existing NON_PAY reason	Edit mode test
9	Modify existing data	Fields show changes	"Modified Name"	Data modification
10	Click "Cancel" button	Modal closes without saving	N/A	Cancel edit operation
11	Verify original data unchanged	Table shows original values	N/A	Verify no changes saved

Verification Points

Primary_Verification: Cancel button closes modals without saving any changes to new or existing configurations
Secondary_Verifications: Form data is discarded, original data remains unchanged, no unintended saves
Negative_Verification: No data retention after cancel, no accidental saves when canceling

Test Case 23: Save Button Validation and Functionality

Test Case Metadata

Test Case ID: CIS01US14_TC_023
Title: Verify Save button functionality validates and saves configurations
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-Medium, Integration-Point, SLA-Save, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Service-CX, API, Validation-Engine
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Feature-Adoption, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-23
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_021, CIS01US14_TC_026, CIS01US14_TC_027

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Database connection, Validation service
Performance_Baseline: 2 seconds save time
Data_Requirements: Valid and invalid test data sets

Prerequisites

Setup_Requirements: SLA management interface with modal functionality
User_Roles_Permissions: Utility Administrator with create/edit permissions
Test_Data: Valid and invalid configuration data
Prior_Test_Cases: CIS01US14_TC_021 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Disconnection Reason modal	Modal displays with empty form	N/A	Setup
2	Leave all fields empty	Fields remain empty	N/A	Missing data test
3	Click "Add Reason" button	Validation errors display, modal remains open	N/A	Validation trigger
4	Verify error messages	Clear error messages for required fields	N/A	Error message validation
5	Fill only reason name	Partial form completion	"Test Save Reason"	Partial data
6	Click "Add Reason" button	Validation errors for missing code and description	N/A	Partial validation
7	Fill all required fields with valid data	Complete valid form	Name: "Test Save", Code: "TEST_SAVE", Desc: "Testing save"	Complete valid data
8	Enter invalid timing values	Invalid data in timing fields	"abc" in acknowledgement time	Invalid data test
9	Click "Add Reason" button	Validation error for invalid timing format	N/A	Format validation
10	Correct timing values to valid numbers	Valid numeric values in timing fields	Ack: 12, Resp: 24, Res: 48	Valid timing data
11	Click "Add Reason" button	Modal closes, reason saves successfully	N/A	Successful save
12	Verify new reason in table	TEST_SAVE reason appears with correct data	N/A	Save verification

Verification Points

Primary_Verification: Save button validates all data and saves only when validation passes completely
Secondary_Verifications: Validation errors prevent saves, successful saves update table, data persistence
Negative_Verification: Invalid or incomplete data cannot be saved, no partial saves occur

Test Case Metadata

Test Case ID: CIS01US14_TC_024
Title: Verify modal closure using X button without saving changes
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: UI
Test Level: System
Priority: P3-Medium
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P3-Medium, Phase-Regression, Type-UI, Platform-Web, Report-QA, Customer-All, Risk-Low, Business-Low, Revenue-Impact-Low, Integration-Point, SLA-Modal, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Could-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 5%
Integration_Points: Service-CX, Modal-Framework
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: UI-Testing, User-Experience
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: AC-24
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_021, CIS01US14_TC_022

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Modal framework
Performance_Baseline: Immediate close response
Data_Requirements: Test data for form completion

Prerequisites

Setup_Requirements: SLA management modals accessible
User_Roles_Permissions: Utility Administrator role
Test_Data: Test configuration data
Prior_Test_Cases: CIS01US14_TC_021 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Disconnection Reason modal	Modal displays with X button in header	N/A	Setup
2	Verify X button visibility	X button clearly visible and clickable	N/A	UI verification
3	Fill form with test data	Fields contain entered data	Name: "X Test", Code: "X_TEST", Desc: "Testing X button"	Data entry
4	Click X button in modal header	Modal closes immediately	N/A	X button functionality
5	Verify no data saved	No new entry appears in table	N/A	No save verification
6	Reopen Add Reason modal	Modal displays with empty fields	N/A	Data not retained
7	Open edit modal for existing reason	Edit modal shows current data	NON_PAY reason	Edit mode
8	Modify some fields	Fields show changes	Modified name/description	Data modification
9	Click X button	Modal closes without saving changes	N/A	X button edit test
10	Verify original data unchanged	Table shows unmodified original data	N/A	No edit saved

Verification Points

Primary_Verification: X button closes modals without saving changes, equivalent to Cancel functionality
Secondary_Verifications: No data retention after X button close, original data preserved
Negative_Verification: No unintended saves when using X button, no data corruption

Test Case 25: Edit and Delete Action Options Display

Test Case Metadata

Test Case ID: CIS01US14_TC_025
Title: Verify edit and delete action options are displayed for each configured reason/type
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: UI
Test Level: System
Priority: P2-High
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P2-High, Phase-Smoke, Type-UI, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Medium, Integration-Point, SLA-Actions, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Service-CX, UI-Framework
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, UI-Testing
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-25
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_001, CIS01US14_TC_004, CIS01US14_TC_006

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, UI components
Performance_Baseline: Immediate display
Data_Requirements: Predefined and custom configurations

Prerequisites

Setup_Requirements: SLA management with existing configurations
User_Roles_Permissions: Utility Administrator with edit/delete permissions
Test_Data: Mix of predefined and custom configurations
Prior_Test_Cases: Configuration tabs accessible

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Disconnection tab	Tab displays with configuration table	N/A	Setup
2	Verify Actions column header	"Actions" column visible in table	N/A	Column presence
3	Check NON_PAY row actions	Edit and delete buttons present	NON_PAY row	Predefined config actions
4	Check SAFETY row actions	Edit and delete buttons present	SAFETY row	Predefined config actions
5	Check all disconnection reason rows	Each row has edit and delete buttons	All disconnection rows	Complete action coverage
6	Navigate to Reconnection tab	Tab displays with configuration table	N/A	Tab switch
7	Verify Actions column in reconnection	"Actions" column visible with buttons	N/A	Reconnection actions
8	Check each reconnection reason row	Edit and delete buttons present for each	All reconnection rows	Action availability
9	Navigate to Transfer tab	Tab displays with configuration table	N/A	Tab switch
10	Verify Actions column in transfer	"Actions" column with edit/delete buttons	N/A	Transfer actions
11	Check each transfer type row	Edit and delete buttons present for each	All transfer rows	Action availability
12	Add new test configuration	Create new reason/type	Test configuration	New config test
13	Verify actions for new entry	New entry has edit and delete buttons	N/A	New entry actions

Verification Points

Primary_Verification: Edit and delete action options are displayed for every configured reason/type across all tabs
Secondary_Verifications: Actions column properly formatted, buttons functional, consistent across service types
Negative_Verification: No missing action buttons, no broken or non-functional action options

Test Case 26: Incomplete Required Fields Prevention

Test Case Metadata

Test Case ID: CIS01US14_TC_026
Title: Verify system prevents saving configurations with incomplete required fields and displays appropriate error messages
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Service-CX, Validation-Engine
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Validation-Testing, Error-Handling
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-26
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_023, CIS01US14_TC_029

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Form validation framework
Performance_Baseline: Immediate validation response
Data_Requirements: Test scenarios for missing field combinations

Prerequisites

Setup_Requirements: SLA management modals accessible
User_Roles_Permissions: Utility Administrator role
Test_Data: Partial configuration data sets
Prior_Test_Cases: Modal functionality confirmed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Disconnection Reason modal	Modal displays with required field indicators	N/A	Setup
2	Leave reason name empty, fill other fields	Name field remains empty	Code: "EMPTY_NAME", Desc: "Test description"	Missing name test
3	Attempt to save configuration	Error message displays for missing name	N/A	Name validation
4	Verify error message content	Clear message: "Reason name is required"	N/A	Error message check
5	Fill name, clear reason code field	Code field empty	Name: "Test Reason", Desc: "Test description"	Missing code test
6	Attempt to save configuration	Error message displays for missing code	N/A	Code validation
7	Fill code, clear description field	Description field empty	Name: "Test Reason", Code: "TEST_CODE"	Missing description test
8	Attempt to save configuration	Error message displays for missing description	N/A	Description validation
9	Verify modal remains open	Modal does not close during validation errors	N/A	Modal persistence
10	Fill all required fields	Complete all mandatory fields	Name: "Complete Test", Code: "COMPLETE", Desc: "Complete description"	Complete data
11	Save configuration successfully	Modal closes, configuration saves	N/A	Successful save
12	Test same validation for Transfer types	Repeat process for transfer configuration	Transfer test data	Transfer validation

Verification Points

Primary_Verification: System prevents saving with incomplete required fields and displays specific error messages
Secondary_Verifications: Each required field validated individually, modal persists during errors
Negative_Verification: No partial saves possible, no generic error messages

Test Case 27: Timing Field Format Validation

Test Case Metadata

Test Case ID: CIS01US14_TC_027
Title: Verify system validates timing field formats and rejects non-numeric inputs
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Point, SLA-Validation

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Service-CX, Validation-Engine
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Validation-Testing, Input-Handling
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: AC-27
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_004, CIS01US14_TC_029

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Input validation system
Performance_Baseline: Immediate validation feedback
Data_Requirements: Various invalid input combinations

Prerequisites

Setup_Requirements: SLA configuration modals accessible
User_Roles_Permissions: Utility Administrator role
Test_Data: Invalid input combinations for timing fields
Prior_Test_Cases: Modal functionality confirmed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Disconnection Reason modal	Modal displays with timing fields	N/A	Setup
2	Fill required text fields	Complete reason name, code, description	Name: "Format Test", Code: "FORMAT_TEST", Desc: "Testing format validation"	Setup valid text fields
3	Enter alphabetic chars in acknowledgement time	Field rejects input or shows validation error	"abc"	Alphabetic validation
4	Verify error message for alphabetic input	Clear error message about numeric requirement	N/A	Error message check
5	Enter special characters in response time	Field rejects input or shows validation error	"!@#$%"	Special character validation
6	Enter mixed alphanumeric in resolution time	Field rejects input or shows validation error	"12abc34"	Mixed input validation
7	Enter negative values in acknowledgement time	Field rejects negative numbers	"-10"	Negative value validation
8	Enter decimal values in response time	Field handles decimals according to policy	"24.5"	Decimal handling validation
9	Enter zero in resolution time	Field handles zero appropriately	"0"	Zero value validation
10	Enter very large numbers	Field handles large values appropriately	"999999"	Large number validation
11	Attempt save with invalid timing	Save prevented with format errors	N/A	Save prevention
12	Correct all timing to valid numbers	Fields accept valid numeric values	Ack: "12", Resp: "24", Res: "48"	Valid input test
13	Save successfully with valid data	Configuration saves without errors	N/A	Successful save

Verification Points

Primary_Verification: System validates timing field formats and rejects non-numeric inputs with clear error messages
Secondary_Verifications: Consistent validation across all timing fields, appropriate decimal/zero handling
Negative_Verification: Invalid formats cannot be saved, no data corruption from invalid input

Test Case 28: Duplicate Code Prevention Within Service Types

Test Case Metadata

Test Case ID: CIS01US14_TC_028
Title: Verify system checks for duplicate reason codes within each service type and prevents creation
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Service-CX, Validation-Engine
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Validation-Testing, Data-Integrity
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: AC-28
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_009, CIS01US14_TC_014, CIS01US14_TC_019

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Database with existing configurations
Performance_Baseline: 2 seconds validation response
Data_Requirements: Existing reason codes in each service type

Prerequisites

Setup_Requirements: SLA management with predefined configurations
User_Roles_Permissions: Utility Administrator role
Test_Data: Existing reason codes for duplication test
Prior_Test_Cases: Predefined configurations loaded

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Disconnection tab	Tab displays existing reasons including NON_PAY	N/A	Setup
2	Open Add Disconnection Reason modal	Modal displays for new reason	N/A	Modal access
3	Enter duplicate disconnection code	System accepts input initially	"NON_PAY"	Duplicate attempt
4	Complete form with valid other data	Form completed except duplicate code	Name: "Duplicate Test", Desc: "Testing duplicates"	Complete form
5	Attempt to save	System displays duplicate validation error	N/A	Validation trigger
6	Verify error message specificity	Error states "Code 'NON_PAY' already exists"	N/A	Error message accuracy
7	Navigate to Reconnection tab	Switch to test reconnection duplicates	N/A	Tab switch
8	Attempt duplicate reconnection code	System prevents duplicate PAY_RECV	"PAY_RECV"	Reconnection duplicate
9	Navigate to Transfer tab	Switch to test transfer duplicates	N/A	Tab switch
10	Attempt duplicate transfer code	System prevents duplicate OWNERSHIP	"OWNERSHIP"	Transfer duplicate
11	Test cross-service type uniqueness	Same code allowed across different types	Use "TEST_CODE" in all types	Cross-type validation
12	Verify within-type uniqueness only	Uniqueness enforced within each service type	N/A	Scope validation

Verification Points

Primary_Verification: System checks for duplicate codes within each service type and prevents creation with clear error messages
Secondary_Verifications: Cross-service type codes allowed, error messages specific to the duplicate
Negative_Verification: Duplicate codes cannot be saved within same service type

Test Case 29: Clear Error Messages for Validation Failures

Test Case Metadata

Test Case ID: CIS01US14_TC_029
Title: Verify system provides clear error messages for validation failures with specific field identification
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 7 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Service-CX, Error-Handling, UI-Framework
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Error-Handling, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-29
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_026, CIS01US14_TC_027, CIS01US14_TC_028

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Error handling framework
Performance_Baseline: Immediate error display
Data_Requirements: Various invalid input scenarios

Prerequisites

Setup_Requirements: SLA management modals with validation
User_Roles_Permissions: Utility Administrator role
Test_Data: Invalid data combinations for testing
Prior_Test_Cases: Validation functionality confirmed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Disconnection Reason modal	Modal displays with form fields	N/A	Setup
2	Leave reason name empty, attempt save	Clear error message: "Reason name is required"	Empty name field	Required field error
3	Verify error message placement	Error appears near reason name field	N/A	Error positioning
4	Enter invalid timing format	Clear error: "Please enter numeric values only for timing fields"	"abc" in timing	Format error message
5	Enter duplicate reason code	Clear error: "Reason code 'NON_PAY' already exists. Please use a unique code."	"NON_PAY"	Duplicate error message
6	Enter negative timing value	Clear error: "Timing values must be positive numbers"	"-5"	Negative value error
7	Exceed maximum field length	Clear error: "Maximum length of 50 characters exceeded"	Very long reason name	Length error message
8	Test multiple simultaneous errors	Multiple specific error messages displayed	Multiple invalid fields	Multiple error handling
9	Correct one error, verify message updates	Corrected field error clears, others remain	Fix one field	Dynamic error updating
10	Verify error message language	Error messages are clear and actionable	N/A	Message quality check
11	Test error clearing	All errors clear when all issues resolved	Valid corrections	Error resolution
12	Verify consistent error styling	All error messages have consistent formatting	N/A	UI consistency

Verification Points

Primary_Verification: System provides clear, specific error messages for all validation failures with field identification
Secondary_Verifications: Error message placement, dynamic updating, consistent formatting
Negative_Verification: No generic error messages, no unclear or unhelpful error text

Test Case 30: Data Integrity During Edit Operations

Test Case Metadata

Test Case ID: CIS01US14_TC_030
Title: Verify system maintains data integrity during edit operations and rollback changes on validation failures
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-Medium, Integration-Point, SLA-DataIntegrity, Negative

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Service-CX, Database, Transaction-Management
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Data-Integrity, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-30
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_010, CIS01US14_TC_015, CIS01US14_TC_020

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Database, Transaction management
Performance_Baseline: 2 seconds rollback time
Data_Requirements: Existing configurations for edit testing

Prerequisites

Setup_Requirements: SLA configurations available for editing
User_Roles_Permissions: Utility Administrator with edit permissions
Test_Data: Existing configurations and invalid test data
Prior_Test_Cases: Edit functionality accessible

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Disconnection tab	Tab displays existing configurations	N/A	Setup
2	Record original NON_PAY values	Note current configuration values	Original: Name="Non-payment", Times=24/48/72	Baseline data
3	Open edit modal for NON_PAY	Modal shows current values pre-populated	N/A	Edit mode access
4	Modify data to invalid values	Change to invalid timing format	Name="Modified", Ack="abc", Resp="xyz"	Invalid modifications
5	Attempt to save invalid changes	Validation prevents save, modal remains open	N/A	Save prevention
6	Verify original data unchanged	Table still shows original NON_PAY values	N/A	Data integrity check
7	Cancel edit operation	Modal closes without saving	N/A	Cancel operation
8	Verify data persistence	Original values still intact in table	N/A	Persistence validation
9	Reopen edit modal	Original values displayed again	N/A	Data consistency
10	Make valid changes	Modify with valid data	Name="Non-payment Updated", Times=12/24/36	Valid modifications
11	Save valid changes	Changes applied successfully	N/A	Successful edit
12	Verify other configurations unaffected	Other reasons remain unchanged	N/A	Isolation verification
13	Test concurrent edit scenario	Multiple users editing different configs	Second user session	Concurrency test
14	Verify data consistency maintained	No data corruption during concurrent edits	N/A	Concurrency validation

Verification Points

Primary_Verification: System maintains data integrity during edit operations and rolls back changes on validation failures
Secondary_Verifications: Original data preserved until valid save, other records unaffected, concurrent safety
Negative_Verification: No data corruption during failed edits, no unintended changes to other configurations

Test Case 31: SLA Timer Automatic Application

Test Case Metadata

Test Case ID: CIS01US14_TC_031
Title: Verify configured SLA timers apply automatically when service requests are created with matching reason codes
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Integration
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Integration, Type-Integration, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, SLA-Timer, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: Service-CX, Service-Request-System, Timer-Engine
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Integration-Testing, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-31
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_008, CIS01US14_TC_013, CIS01US14_TC_018

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Service request system, SLA timer engine
Performance_Baseline: Timer application within 5 seconds
Data_Requirements: Service request creation capability, configured SLA reasons

Prerequisites

Setup_Requirements: Service request system integrated with SLA management
User_Roles_Permissions: Service request creation permissions
Test_Data: Test customer accounts, configured SLA reasons
Prior_Test_Cases: SLA configurations verified

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Configure test disconnection reason	Custom reason with specific SLA times	Code: "INT_TEST", Times: 6/12/24 hours	Test SLA configuration
2	Navigate to service request creation	Service request interface loads	N/A	Request creation access
3	Create disconnection request with INT_TEST	Request created successfully	Customer: 12345, Reason: INT_TEST	Request with custom SLA
4	Verify SLA timers automatically applied	System shows Ack: 6hrs, Resp: 12hrs, Res: 24hrs from creation time	N/A	Timer application
5	Check SLA countdown display	Active countdown timers visible in request details	N/A	Timer display
6	Create reconnection request with PAY_RECV	Request uses predefined reconnection reason	Customer: 12345, Reason: PAY_RECV	Predefined SLA test
7	Verify reconnection SLA applied	System shows correct PAY_RECV timings (12/24/48)	N/A	Reconnection timer validation
8	Create transfer request with OWNERSHIP	Request uses predefined transfer type	Customer: 12345, Type: OWNERSHIP	Transfer SLA test
9	Verify transfer SLA applied	System shows correct OWNERSHIP timings (24/72/168)	N/A	Transfer timer validation
10	Verify milestone tracking	System tracks acknowledgment, response, resolution deadlines	N/A	Milestone functionality
11	Test with different priority reasons	Higher priority reasons get appropriate urgency	SAFETY vs REQ_DISC	Priority-based timing
12	Verify no manual timer setup required	All timers applied automatically without user intervention	N/A	Automation validation

Verification Points

Primary_Verification: Configured SLA timers automatically apply to service requests based on matching reason codes
Secondary_Verifications: Correct timing calculations, milestone tracking, priority-based handling
Negative_Verification: No manual timer setup required, automatic application works consistently across service types

Test Case 32: Approval Workflow Integration

Test Case Metadata

Test Case ID: CIS01US14_TC_032
Title: Verify approval requirements route requests for manager approval when configured
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Integration
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Integration, Type-Integration, Platform-Web, Report-Product, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point, SLA-Approval, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 12 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 30%
Integration_Points: Service-CX, Approval-System, Notification-System
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Workflow-Testing, Integration-Dashboard
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-32
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_007, CIS01US14_TC_012, CIS01US14_TC_031

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Approval workflow system, Notification service
Performance_Baseline: Approval routing within 10 seconds
Data_Requirements: Manager accounts, approval-required reasons

Prerequisites

Setup_Requirements: Approval workflow system configured
User_Roles_Permissions: Service request creation and manager approval roles
Test_Data: Manager accounts, approval-required reasons (SAFETY, SAFE_CLEAR)
Prior_Test_Cases: Approval configuration verified

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Verify SAFETY reason requires approval	SAFETY shows "Yes" for approval requirement	SAFETY configuration	Approval requirement check
2	Create service request with SAFETY reason	Request created and routed for approval	Customer: 67890, Reason: SAFETY	Approval trigger
3	Verify approval workflow triggered	Request status shows "Pending Approval"	N/A	Workflow activation
4	Check manager notification sent	Approval notification sent to designated manager	N/A	Notification validation
5	Verify SLA timer behavior during approval	SLA timer paused or adjusted for approval time	N/A	Timer adjustment
6	Manager reviews and approves request	Request moves to execution phase	Manager approval action	Approval processing
7	Verify SLA timer resumption	SLA countdown resumes after approval	N/A	Timer resumption
8	Test approval rejection scenario	Manager rejects request with reason	Manager rejection action	Rejection workflow
9	Verify rejection handling	Request returned with rejection reason	N/A	Rejection processing
10	Test non-approval reason	Create request with REQ_DISC (no approval)	Customer: 67890, Reason: REQ_DISC	No approval flow
11	Verify direct processing	Request proceeds without approval step	N/A	Direct processing
12	Test reconnection approval workflow	SAFE_CLEAR requires approval for reconnection	Customer: 67890, Reason: SAFE_CLEAR	Reconnection approval

Verification Points

Primary_Verification: Approval requirements properly route requests through manager approval workflow when configured
Secondary_Verifications: SLA timer adjustment, notification system, rejection handling, workflow bypass for non-approval reasons
Negative_Verification: Non-approval requests bypass approval workflow correctly

Test Case 33: Active/Inactive Status Enforcement for Transfers

Test Case Metadata

Test Case ID: CIS01US14_TC_033
Title: Verify Active/Inactive status enforcement blocks requests for inactive transfer types
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Integration
Test Level: System
Priority: P2-High
Execution Phase: Integration
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P2-High, Phase-Integration, Type-Integration, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, SLA-Status

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Service-CX, Transfer-Request-System, Status-Engine
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Status-Management, Integration-Testing
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-33
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_017, CIS01US14_TC_018

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Transfer request system
Performance_Baseline: Status check within 3 seconds
Data_Requirements: Transfer types with different statuses

Prerequisites

Setup_Requirements: Transfer request system with status enforcement
User_Roles_Permissions: Transfer request creation permissions
Test_Data: Transfer types with Active and Inactive statuses
Prior_Test_Cases: Transfer status configuration verified

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Verify DECEASED transfer type status	DECEASED shows Inactive status in configuration	DECEASED type	Status verification
2	Navigate to transfer request creation	Transfer request interface loads	N/A	Request interface access
3	Check transfer type dropdown	Only Active types (OWNERSHIP, BUSINESS) available	N/A	Inactive filtering
4	Verify DECEASED not in dropdown	DECEASED type not available for selection	N/A	Inactive type filtering
5	Create transfer with active type	Transfer created successfully	Customer: 12345, Type: OWNERSHIP	Active type processing
6	Activate DECEASED transfer type	Change DECEASED status to Active	Status: Active	Status change
7	Refresh transfer request interface	DECEASED now appears in dropdown	N/A	Dynamic availability
8	Create transfer with newly activated type	Transfer created successfully	Customer: 12345, Type: DECEASED	Newly active type
9	Deactivate OWNERSHIP transfer type	Change OWNERSHIP status to Inactive	Status: Inactive	Deactivation test
10	Verify existing OWNERSHIP transfers unaffected	Active OWNERSHIP transfers continue processing	N/A	Existing transfer protection
11	Verify new OWNERSHIP requests blocked	OWNERSHIP not available for new requests	N/A	New request blocking
12	Test status change persistence	Status changes persist across sessions	N/A	Persistence validation

Verification Points

Primary_Verification: Active/Inactive status enforcement blocks new requests for inactive transfer types while preserving existing transfers
Secondary_Verifications: Dynamic dropdown updates, existing transfer protection, status persistence
Negative_Verification: No new requests possible with inactive transfer types

Test Case 34: Work Order Prioritization Integration

Test Case Metadata

Test Case ID: CIS01US14_TC_034
Title: Verify SLA configurations integrate with work order prioritization algorithms
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Integration
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 15 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 35%
Integration_Points: Service-CX, Work-Order-System, Prioritization-Engine
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Integration-Testing, Operational-Efficiency
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-34
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_031, CIS01US14_TC_006, CIS01US14_TC_011

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Work order management system, Prioritization algorithms
Performance_Baseline: Priority calculation within 5 seconds
Data_Requirements: Multiple service requests with different SLA priorities

Prerequisites

Setup_Requirements: Work order system integrated with SLA management
User_Roles_Permissions: Work order management access
Test_Data: Service requests with varying SLA priorities and deadlines
Prior_Test_Cases: SLA timer integration verified

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Create multiple requests with different SLA priorities	Requests created with varying urgency levels	Critical: SAFETY, High: NON_PAY, Medium: MAINT, Low: REQ_DISC	Priority variety setup
2	Navigate to work order management	Work order queue displays	N/A	Work order access
3	Verify work orders sorted by SLA priority	Critical requests appear first, then High, Medium, Low	N/A	Priority-based sorting
4	Check SLA time remaining factor	Orders closer to SLA deadline prioritized higher within same priority level	N/A	Time-based prioritization
5	Verify combined priority algorithm	System considers both reason priority and time remaining	N/A	Algorithm validation
6	Test resource allocation suggestions	System suggests resource allocation based on SLA urgency	N/A	Resource optimization
7	Verify escalation triggers	Approaching SLA deadlines trigger escalation flags	N/A	Escalation integration
8	Test priority adjustment on SLA change	Modified SLA priorities update work order ranking	Change MAINT to High priority	Dynamic priority updates
9	Verify geographic consideration	SLA zones affect work order routing if configured	N/A	Geographic integration
10	Test capacity planning integration	SLA requirements influence capacity allocation recommendations	N/A	Capacity planning
11	Verify real-time priority updates	Work order priorities update as# Test Cases 21-40 for Operational SLA Management

Verification Points

Primary_Verification: SLA configurations properly integrate with work order prioritization algorithms for optimal resource allocation
Secondary_Verifications: Priority sorting accuracy, time-based urgency factors, resource allocation suggestions
Negative_Verification: No manual prioritization needed when SLA rules are properly configured

Verification Points

Primary_Verification: SLA configurations properly integrate with work order prioritization algorithms for optimal resource allocation
Secondary_Verifications: Priority sorting accuracy, time-based urgency factors, resource allocation suggestions
Negative_Verification: No manual prioritization needed when SLA rules are properly configured

Test Case 35: Audit Trail for All SLA Configuration Changes

Test Case Metadata

Test Case ID: CIS01US14_TC_035
Title: Verify audit trails for all SLA configuration changes with user identification and timestamps
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: Service-CX, Audit-System, Database
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Audit-Compliance, Data-Integrity
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-35
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_030, CIS01US14_TC_010, CIS01US14_TC_015

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Audit logging system, Database
Performance_Baseline: Audit entry creation within 3 seconds
Data_Requirements: Clean audit log, test configurations

Prerequisites

Setup_Requirements: Audit logging system enabled and accessible
User_Roles_Permissions: Utility Administrator with full SLA management permissions
Test_Data: Test configuration data for CRUD operations
Prior_Test_Cases: CRUD operations functionality verified

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Record current timestamp	Note time before making changes	Current timestamp	Audit baseline
2	Create new disconnection reason	Add new configuration successfully	Code: "AUDIT_TEST", Name: "Audit Test", Desc: "Testing audit functionality"	Creation action
3	Access audit log	Navigate to audit trail interface	N/A	Audit access
4	Verify creation audit entry	Entry shows: Action=CREATE, User=Hetal, Timestamp, Object=AUDIT_TEST, Details	N/A	Creation logging
5	Edit the newly created reason	Modify configuration details	Change name to "Audit Test Modified", times to 8/16/32	Modification action
6	Verify modification audit entry	Entry shows: Action=UPDATE, Before/After values, User, Timestamp	N/A	Modification logging
7	Delete the test reason	Remove configuration successfully	N/A	Deletion action
8	Verify deletion audit entry	Entry shows: Action=DELETE, User, Timestamp, Deleted object details	N/A	Deletion logging
9	Check audit entry completeness	All entries contain: User ID, Timestamp, Action type, Object details, IP address	N/A	Audit completeness
10	Verify audit data integrity	Audit entries cannot be modified by standard users	N/A	Audit protection
11	Test audit for all service types	Repeat process for reconnection and transfer configurations	Reconnection and transfer test data	Cross-service audit
12	Verify audit retention	Audit entries persist over time and sessions	N/A	Audit persistence

Verification Points

Primary_Verification: Complete audit trails created for all SLA configuration changes with user identification, timestamps, and detailed change information
Secondary_Verifications: Audit data integrity and protection, complete change tracking, retention policies
Negative_Verification: Audit entries cannot be tampered with, no missing audit information

Test Case 36: SLA Configuration Tabs Load Time Performance

Test Case Metadata

Test Case ID: CIS01US14_TC_036
Title: Verify SLA configuration tabs load within 3 seconds of navigation
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Performance
Test Level: System
Priority: P2-High
Execution Phase: Performance
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P2-High, Phase-Performance, Type-Performance, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, SLA-Performance, Performance

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Service-CX, Performance-Monitoring
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Performance-Dashboard, Load-Time-Metrics
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-36
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_001, CIS01US14_TC_004, CIS01US14_TC_006

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Performance monitoring tools
Performance_Baseline: 3 seconds maximum load time
Data_Requirements: Standard SLA configuration data set

Prerequisites

Setup_Requirements: Clean browser cache, stable network connection
User_Roles_Permissions: Utility Administrator role
Test_Data: Standard test account
Prior_Test_Cases: Basic navigation functionality confirmed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Clear browser cache and cookies	Cache cleared successfully	N/A	Clean testing environment
2	Open browser performance monitoring tools	Developer tools opened with Network tab active	N/A	Performance measurement setup
3	Navigate to SMART360 login page	Page loads and timer starts	N/A	Initial navigation
4	Login with administrator credentials	Successful authentication	admin@utility.com / TestPass123	Authentication timing
5	Navigate to Settings module	Settings page loads, measure time	N/A	Settings navigation timing
6	Click on "Operational SLA" section	SLA management interface loads, measure time	N/A	SLA section load timing
7	Record Disconnection tab initial load time	Tab content loads within 3 seconds	N/A	Initial tab performance
8	Click Reconnection tab and measure	Tab switches and loads within 3 seconds	N/A	Tab switching performance
9	Click Transfer tab and measure	Tab switches and loads within 3 seconds	N/A	Tab switching performance
10	Return to Disconnection tab	Tab switches quickly	N/A	Tab switching consistency
11	Test with large data set	Performance maintained with 50+ configurations	Large dataset	Load testing
12	Test on slow network	Performance acceptable on simulated slow connection	Simulated slow network	Network resilience
13	Record network requests and response times	Monitor HTTP requests and response times	N/A	Network performance analysis
14	Analyze DOM rendering time	Measure time to interactive (TTI)	N/A	Rendering performance
15	Document performance metrics	Record actual load times for reporting	N/A	Performance documentation

Verification Points

Primary_Verification: All SLA configuration tabs load within 3 seconds under normal network conditions
Secondary_Verifications: Tab switching performance, large dataset handling, network resilience
Negative_Verification: No performance degradation during repeated tab navigation

Test Case 37: Configuration Save Performance

Test Case Metadata

Test Case ID: CIS01US14_TC_037
Title: Verify new configurations save within 2 seconds of form submission
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Performance
Test Level: System
Priority: P2-High
Execution Phase: Performance
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Service-CX, Database, Performance-Monitoring
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Performance-Dashboard, Save-Operation-Metrics
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-37
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_023, CIS01US14_TC_002, CIS01US14_TC_007

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Database, Performance monitoring tools
Performance_Baseline: 2 seconds maximum save time
Data_Requirements: Various configuration data sizes

Prerequisites

Setup_Requirements: SLA management interface with optimal network conditions
User_Roles_Permissions: Utility Administrator with create/edit permissions
Test_Data: Performance test configuration data
Prior_Test_Cases: Save functionality confirmed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open Add Disconnection Reason modal	Modal loads quickly	N/A	Modal performance baseline
2	Fill form with standard data set	Fields respond immediately to input	Name: "Perf Test", Code: "PERF_001", Desc: "Performance testing"	Standard data entry
3	Click Save and start precision timer	Begin save operation timing	N/A	Save initiation timing
4	Measure save completion time	Configuration saves within 2 seconds	N/A	Save performance validation
5	Verify data appears in table	New configuration displays immediately	N/A	UI update performance
6	Test edit operation performance	Edit existing configuration and measure save time	Modified data	Edit save performance
7	Test with complex configuration	Save configuration with maximum field lengths	Long text in all fields	Complex data performance
8	Test delete operation performance	Delete configuration and measure completion time	Test configuration	Delete performance
9	Test concurrent save operations	Multiple users saving simultaneously	Multiple user sessions	Concurrency performance
10	Test transfer type save performance	Repeat for transfer type creation	Transfer test data	Transfer save performance
11	Test reconnection reason save performance	Repeat for reconnection reason creation	Reconnection test data	Reconnection save performance
12	Monitor database performance	Check database response times during saves	N/A	Database performance
13	Test network latency impact	Measure performance under various network conditions	Simulated network conditions	Network impact assessment
14	Document performance metrics	Record all save operation times	N/A	Performance documentation

Verification Points

Primary_Verification: All new configurations save within 2 seconds of form submission under normal conditions
Secondary_Verifications: Edit and delete operations meet performance requirements, concurrent operation handling
Negative_Verification: No performance degradation with complex data or concurrent operations

Test Case 38: Responsive Design for Different Screen Sizes

Test Case Metadata

Test Case ID: CIS01US14_TC_038
Title: Verify responsive design for configuration interfaces across different screen sizes
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Compatibility
Test Level: System
Priority: P3-Medium
Execution Phase: Acceptance
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P3-Medium, Phase-Acceptance, Type-Compatibility, Platform-Web, Report-QA, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-Point, SLA-Responsive

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 12 minutes
Reproducibility_Score: Medium
Data_Sensitivity: None
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: Service-CX, UI-Framework
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Compatibility-Testing, UI-Responsiveness
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-38
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_010

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+, iOS 16+, Android 13+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
Dependencies: SMART360 application, Responsive design framework
Performance_Baseline: Consistent functionality across resolutions
Data_Requirements: Standard SLA configuration data

Prerequisites

Setup_Requirements: Multiple device/screen size testing capability
User_Roles_Permissions: Utility Administrator role
Test_Data: Standard test account and configurations
Prior_Test_Cases: Basic functionality confirmed on desktop

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Test on desktop resolution (1920x1080)	Interface displays properly with full functionality	N/A	Desktop baseline
2	Verify all elements visible	Tables, buttons, modals display correctly	N/A	Element visibility
3	Test on tablet resolution (1024x768)	Interface adapts to tablet screen size	N/A	Tablet adaptation
4	Verify table responsiveness	Tables scroll horizontally or adapt appropriately	N/A	Table adaptation
5	Test modal functionality on tablet	Modals display properly and remain usable	N/A	Modal responsiveness
6	Test on mobile resolution (375x667)	Interface adapts to mobile screen constraints	N/A	Mobile adaptation
7	Verify navigation on mobile	Tab switching works with touch interface	N/A	Mobile navigation
8	Test form functionality on mobile	Forms remain usable with touch input	N/A	Mobile form usability
9	Verify button accessibility	Buttons are large enough for touch interaction	N/A	Touch target sizing
10	Test dropdown functionality	Dropdowns work properly on touch devices	N/A	Mobile dropdown testing
11	Test portrait and landscape modes	Interface adapts to orientation changes	N/A	Orientation testing
12	Verify text readability	Text remains readable at all screen sizes	N/A	Text scaling validation
13	Test scrolling behavior	Smooth scrolling on all devices	N/A	Scroll functionality
14	Verify consistent functionality	All features work across all screen sizes	N/A	Feature consistency

Verification Points

Primary_Verification: SLA management interface provides responsive design that functions properly across desktop, tablet, and mobile screen sizes
Secondary_Verifications: Table adaptation, modal responsiveness, touch interface optimization
Negative_Verification: No functionality loss or usability issues on smaller screens

Test Case 39: Data Consistency Across Concurrent User Sessions

Test Case Metadata

Test Case ID: CIS01US14_TC_039
Title: Verify configuration data consistency across concurrent user sessions
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 15 minutes
Reproducibility_Score: Medium
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 30%
Integration_Points: Service-CX, Database, Session-Management
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Data-Integrity, Concurrency-Testing
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-39
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_030, CIS01US14_TC_035

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Database, Session management system
Performance_Baseline: Data synchronization within 5 seconds
Data_Requirements: Multiple user accounts, test configurations

Prerequisites

Setup_Requirements: Multiple user accounts with SLA management access
User_Roles_Permissions: Multiple Utility Administrator accounts
Test_Data: User1 and User2 credentials, test configurations
Prior_Test_Cases: Basic CRUD operations confirmed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open first user session (User1)	User1 accesses SLA management successfully	User1 credentials	Session 1 setup
2	Open second user session (User2)	User2 accesses SLA management successfully	User2 credentials	Session 2 setup
3	User1 creates new configuration	Configuration created successfully in User1 session	Code: "CONCURRENT_TEST1"	Creation in session 1
4	User2 refreshes interface	New configuration appears in User2 session	N/A	Data synchronization
5	User2 creates different configuration	Configuration created successfully in User2 session	Code: "CONCURRENT_TEST2"	Creation in session 2
6	User1 refreshes interface	User2's configuration appears in User1 session	N/A	Bi-directional sync
7	User1 edits CONCURRENT_TEST1	Changes made successfully	Modified name and timing	Edit in session 1
8	User2 refreshes and views changes	Updated data appears in User2 session	N/A	Change propagation
9	Test concurrent edit attempts	Both users attempt to edit same configuration	Same configuration	Conflict scenario
10	Verify conflict resolution	System handles concurrent edits appropriately	N/A	Conflict handling
11	Test concurrent delete scenario	User1 deletes while User2 edits same record	N/A	Delete/edit conflict
12	Verify data integrity maintained	No data corruption from concurrent operations	N/A	Data integrity check
13	Test session timeout scenario	Verify data consistency after session timeout	Extended idle time	Session management
14	Verify audit trail for concurrent operations	All operations properly logged with user identification	N/A	Concurrent audit validation

Verification Points

Primary_Verification: Configuration data remains consistent across concurrent user sessions with proper conflict resolution
Secondary_Verifications: Real-time synchronization, conflict handling, audit trail maintenance
Negative_Verification: No data loss or corruption during concurrent access

Test Case 40: Delete Operation Confirmation Dialogs

Test Case Metadata

Test Case ID: CIS01US14_TC_040
Title: Verify confirmation dialogs for delete operations prevent accidental data loss
Created By: Hetal
Created Date: 2025-06-17
Version: 1.0

Classification

Module/Feature: Operational SLA Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Point, SLA-DeleteConfirmation

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Service-CX, Confirmation-System
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Data-Protection, User-Safety
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-40
Related_Bugs: N/A
Related_Test_Cases: CIS01US14_TC_010, CIS01US14_TC_015, CIS01US14_TC_020

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SMART360 application, Confirmation dialog system
Performance_Baseline: Immediate confirmation display
Data_Requirements: Test configurations available for deletion

Prerequisites

Setup_Requirements: SLA configurations available for deletion testing
User_Roles_Permissions: Utility Administrator with delete permissions
Test_Data: Non-critical test configurations
Prior_Test_Cases: Configuration creation functionality confirmed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Disconnection tab	Tab displays with existing configurations	N/A	Setup validation
2	Create test configuration for deletion	New configuration created successfully	Code: "DELETE_TEST", Name: "Delete Test", Desc: "For deletion testing"	Test data setup
3	Locate delete button for test configuration	Delete button visible and clickable	N/A	Delete button availability
4	Click delete button	Confirmation dialog appears immediately	N/A	Confirmation dialog trigger
5	Verify dialog content	Dialog shows clear deletion confirmation message	N/A	Dialog content validation
6	Verify configuration details in dialog	Dialog specifies which configuration will be deleted	"Delete Test (DELETE_TEST)"	Deletion target clarity
7	Verify dialog buttons	"Cancel" and "Delete"/"Confirm" buttons present	N/A	Dialog button availability
8	Click "Cancel" button	Dialog closes without deleting configuration	N/A	Cancel functionality
9	Verify configuration still exists	Test configuration remains in table unchanged	N/A	Cancel operation validation
10	Click delete button again	Confirmation dialog appears again	N/A	Repeat confirmation capability
11	Click "Delete"/"Confirm" button	Configuration deleted and removed from table	N/A	Successful deletion
12	Verify deletion persistence	Configuration does not reappear after page refresh	N/A	Deletion persistence
13	Test deletion of system configuration	Attempt to delete predefined NON_PAY reason	NON_PAY	System config protection
14	Verify protection message	Clear message explains why deletion is restricted	N/A	Protection message validation
15	Test multiple deletion scenario	Select and delete multiple test configurations	Multiple test configs	Bulk deletion confirmation
16	Verify audit trail for deletions	Delete operations logged with user and timestamp	N/A	Deletion audit validation

Verification Points

Primary_Verification: Delete operations require explicit confirmation dialogs that prevent accidental data loss
Secondary_Verifications: Clear deletion target identification, cancel functionality, system configuration protection
Negative_Verification: No accidental deletions possible, system configurations protected from deletion

System Admin Dashboard (ONB01US01)

Utility Admin Dashboard (ONB02US01)

Data Migration (ONB04US01)

User Access and Management (ONB02US03)

Calendar & Scheduling Management (ONB02US04)

Service Areas (ONB02US08)

Organization Setup (ONB01US01)

Payment Gateway Integration (ONB03US01)

ID & Reference Format Settings (ONB02US07)

Bento Menu (ONB07)

Utility Management (ONB02US06)

Utility Plans & Tariffs Management - (ONB02US05)

Core System Settings - (ONB02US02)

Utility Plans & Tariffs Management - ss

Account Management & Session Control (AU01US03)

Settings (CIS01US07)

Service Request Management (CIS01US06)

Complaints (CIS01US05)

Consumer management (CIS01US02)

New Service Connection Application Form (CIS01US03)

New Connection Application Detail View (CIS01US04)

CSO Dashboard (CIS01US01)

Payment Channel and Modes Configuration (CIS01US13)

Payments Management (CIS01US09)

Outstanding Management System (CIS01US08)

Operational SLA Management (CIS01US14)

Disconnection Request Flow (CIS01US10)

Account Transfer Request (CIS01US12)

Reconnection Flow (CIS01US11)

New Connection Configuration (CIS01US16)

Consumer Portal Authentication (CSS01US01)

Bill Management (CSS01US02)

Payment Agreement Management (CSS01US04)

Payment History Management (CSS01US05)

Credit Notes Management (CSS01US06)

Usage & Consumption Smart Overview (CSS01US07)

Service & Support Management (CSS01US08)

In-App Notification System (CSS01US09)

Request Tracker (CSS01US10)

Preferences Management (CSS01US12)

Profile Details (CSS01US11)

FAQ Access (CSS01US13)

Consumer Self-Service Portal Dashboard (CSS01US15)

Service Payment Management (CSS01US03)

Self-Service Portal Management (CIS01US15)

Service Center Finder (CSS01US14)

My performance (CC01US02)

Call Center Dashboard (CC01US01)

Master (WX01US01)

Field Force Management (WX02US02)

Dispatcher Management System ( WX05US05 )

System Settings Configuration Management ( WX04US04 )

Service Order Dashboard (WX03US03)

Bill Cycle Setup (BX03US02)

Billing Dashboard (BX02US01)

Printing & Distribution Management (BX06US01)

Bill Template Management System (BX03US01)

Single Bill Generation V2 (BX01US04)

Master Bill Viewer (BX04US01)

GL Codes Management (BX05US01)

Bill Generation - (BX01US03)

Route Management (MX02US01)

Read Cycle Management (MX02US02)

Photo Meter Reads (MX02US03)

Manual Meter Reads (MX02US04)

Meter Device Summary Dashboard (MX01US01)

Meter Service Orders (MX01US04)

Meter Device Management (MX01US02)

Meter Reading Validation Dashboard (MX00US01)

Meter Inventory Management Test Cases (MX01US03)

Meter Reading Format (MX04US01)

Manual Reading Validation (MX03US03)

Read Cycle List and Validation Configurations (MX03US01)

Manufacturer and Model Management (MX04US02)

Photo Read Validation (MX03US02)

Individual & Bulk messaging (UX02US02)

Message Template Management System (UX06US06)

Message History Management System (UX05US05 )

Utility Contact List Management (UX03US03)

Communication Workflows (UX03US04)

Total test cases - 40
Total Acceptance Criteria - 40
Total Coveragec- 100%