Payments Management (CIS01US09)

Total test cases - 51
Total Acceptance Criteria - 45
Total Coverage - 100%

1. FUNCTIONAL TEST SCENARIOS

A. Core Functionality Scenarios

FS-001: Consumer Search and Account Management

Description: Complete consumer identification and account selection workflow Business Value: Foundation for all payment operations Components:

Consumer search by name (case-insensitive, partial matching)
Consumer search by account number (full/partial)
Account details display and validation
Account status verification

Test Scenarios:

FS-001-01: Search consumer by full name with exact match
FS-001-02: Search consumer by partial name with multiple results
FS-001-03: Search consumer by account number with validation
FS-001-04: Handle search with no results found
FS-001-05: Display complete account information after selection
FS-001-06: Validate account status and balance accuracy

FS-002: Payment Type Classification and Processing

Description: Multi-type payment processing with distinct workflows Business Value: Comprehensive payment coverage for all utility scenarios Components:

Bill payment processing
Service payment processing
Installment payment processing
Payment type workflow differentiation

Test Scenarios:

FS-002-01: Process single bill payment with exact amount
FS-002-02: Process multiple bill selection with total calculation
FS-002-03: Process service payment with overpayment handling
FS-002-04: Process installment payment with plan compliance
FS-002-05: Handle payment type switching during workflow
FS-002-06: Validate payment type business rules enforcement

FS-003: Payment Method and Channel Management

Description: Multi-channel, multi-method payment processing Business Value: Flexible payment acceptance across all customer touchpoints Components:

Payment channel selection (Walk-in, Online, Mobile, Phone)
Payment method configuration (Cash, Card, Transfer, Check)
Method-specific processing workflows
Real-time payment posting

Test Scenarios:

FS-003-01: Process cash payment with change calculation
FS-003-02: Process card payment with authorization
FS-003-03: Handle payment method configuration changes
FS-003-04: Validate channel-specific business rules
FS-003-05: Test payment method unavailability scenarios
FS-003-06: Verify payment posting and status updates

FS-004: Payment Summary and Balance Calculation

Description: Real-time payment calculation and balance management Business Value: Accurate financial tracking and overpayment handling Components:

Dynamic payment summary calculation
Overpayment/underpayment detection
Account balance updates
Credit note generation

Test Scenarios:

FS-004-01: Calculate payment summary with exact payment
FS-004-02: Detect and handle overpayment scenarios
FS-004-03: Process underpayment with remaining balance
FS-004-04: Generate automatic credit notes for overpayments
FS-004-05: Update account balances in real-time
FS-004-06: Handle complex multi-payment scenarios

FS-005: Receipt Generation and Management

Description: Comprehensive receipt creation and distribution Business Value: Legal compliance and customer service excellence Components:

Unique receipt number generation
Complete payment detail inclusion
Multiple format support (PDF, Print)
Receipt storage and retrieval

Test Scenarios:

FS-005-01: Generate unique receipt numbers sequentially
FS-005-02: Include all required payment details in receipt
FS-005-03: Support PDF download functionality
FS-005-04: Enable print functionality with proper formatting
FS-005-05: Store receipts for future retrieval
FS-005-06: Handle receipt generation failures gracefully

B. Business Rules Scenarios

BR-001: Payment Amount Validation Rules

Weight: Critical (9/10) Description: Enforce payment amount business constraints Rules:

Payment amounts cannot exceed outstanding balance + allowable overpayment
Credit note amounts cannot exceed original payment amount
Negative payments not allowed
Zero amount payments rejected

Test Scenarios:

BR-001-01: Reject payments exceeding maximum allowable amount
BR-001-02: Validate credit note amount constraints
BR-001-03: Prevent negative payment amounts
BR-001-04: Handle zero amount payment attempts
BR-001-05: Calculate overpayment thresholds correctly
BR-001-06: Enforce payment amount precision (2 decimal places)

BR-002: Payment Status and Verification Rules

Weight: Critical (9/10) Description: Manage payment status lifecycle and verification Rules:

User-recorded payments automatically marked "Posted"
Online payments marked "Pending" until verified
Posted payments require admin rights for editing
Verification status affects payment validity

Test Scenarios:

BR-002-01: Auto-mark user-recorded payments as "Posted"
BR-002-02: Mark online payments as "Pending" with verify option
BR-002-03: Restrict posted payment editing to admin users
BR-002-04: Update verification status correctly
BR-002-05: Handle status transitions properly
BR-002-06: Maintain status audit trail

BR-003: Credit Note Lifecycle Rules

Weight: High (8/10) Description: Manage credit note creation, usage, and expiry Rules:

Credit notes expire after one year by default
Credit note status changes to "Applied" when fully used
Credit notes must have valid reason selection
Usage percentage calculated in real-time

Test Scenarios:

BR-003-01: Set credit note expiry to one year from creation
BR-003-02: Update status to "Applied" when fully used
BR-003-03: Require mandatory reason selection
BR-003-04: Calculate usage percentage accurately
BR-003-05: Track credit note application history
BR-003-06: Handle credit note expiry scenarios

C. User Journey Scenarios

UJ-001: Billing Manager - Payment Performance Analysis

Journey: Dashboard → Analytics → Payment Reports → Performance Metrics Duration: 5-10 minutes Frequency: Daily Success Criteria: Access to real-time payment KPIs and trend analysis

Scenario Steps:

UJ-002: Recovery Executive - Payment Plan Management

Journey: Search Customer → Create Payment Plan → Monitor Compliance → Process Payments Duration: 10-15 minutes Frequency: Multiple times daily Success Criteria: Successful payment plan creation and compliance tracking

Scenario Steps:

UJ-003: Customer Executive - Walk-in Payment Processing

Journey: Customer Arrival → Account Lookup → Payment Processing → Receipt Generation Duration: 3-5 minutes Frequency: High volume throughout day Success Criteria: Quick, accurate payment processing with receipt

Scenario Steps:

Customer arrives at service center
Search customer account by name/number
Display account details and outstanding balance
Select payment type (Bill/Service/Installment)
Choose payment method and process payment
Calculate change if cash payment
Generate and print receipt
Provide receipt to customer

D. Integration Point Scenarios

IP-001: Payment Gateway Integration

Systems: Stripe, Internal Payment Processing, Webhook Management Data Flow: Payment Request → Gateway Processing → Status Updates → Settlement Criticality: High

Integration Scenarios:

IP-001-01: Process online payment through Stripe gateway
IP-001-02: Handle webhook status updates correctly
IP-001-03: Map gateway statuses to internal statuses
IP-001-04: Process settlement notifications
IP-001-05: Handle gateway timeout scenarios
IP-001-06: Retry failed payment attempts

IP-002: Billing System Integration

Systems: CX-Backoffice, Billing Engine, Account Management Data Flow: Payment Processing → Balance Updates → Bill Status Changes Criticality: Critical

Integration Scenarios:

IP-002-01: Update account balances in real-time
IP-002-02: Mark bills as paid after successful payment
IP-002-03: Synchronize payment data across systems
IP-002-04: Handle billing system unavailability
IP-002-05: Maintain data consistency during failures
IP-002-06: Process batch payment updates

IP-003: Reporting and Analytics Integration

Systems: Dashboard Service, Analytics Engine, KPI Calculator Data Flow: Payment Data → Aggregation → KPI Calculation → Dashboard Display Criticality: Medium

Integration Scenarios:

IP-003-01: Update dashboard KPIs in real-time
IP-003-02: Generate payment analytics reports
IP-003-03: Calculate collection metrics accurately
IP-003-04: Handle large dataset processing
IP-003-05: Maintain report accuracy during high load
IP-003-06: Support custom date range filtering

E. Data Flow Scenarios

DF-001: Payment Processing Data Flow

Flow: User Input → Validation → Processing → Storage → Confirmation Data Transformations: Input sanitization, amount calculations, status updates

Data Flow Scenarios:

DF-001-01: Validate and sanitize user input data
DF-001-02: Transform payment data for processing
DF-001-03: Calculate derived values (change, overpayment)
DF-001-04: Store payment data with audit trail
DF-001-05: Generate confirmation responses
DF-001-06: Update related system records

DF-002: Credit Note Data Flow

Flow: Overpayment Detection → Credit Creation → Usage Tracking → Status Updates Data Transformations: Amount calculations, percentage tracking, status changes

Data Flow Scenarios:

DF-002-01: Detect overpayment conditions automatically
DF-002-02: Create credit note with calculated amounts
DF-002-03: Track credit note usage and applications
DF-002-04: Update status based on usage percentage
DF-002-05: Maintain credit note audit history
DF-002-06: Handle credit note expiry processing

2. NON-FUNCTIONAL TEST SCENARIOS

A. Performance Test Scenarios

PF-001: Response Time Performance

Baseline: < 3 seconds for critical operations Load Conditions: Normal business hours, peak usage

Performance Scenarios:

PF-001-01: Payment form load time < 2 seconds
PF-001-02: Payment processing time < 3 seconds
PF-001-03: Search response time < 2 seconds
PF-001-04: Receipt generation time < 3 seconds
PF-001-05: Dashboard KPI load time < 3 seconds
PF-001-06: Report generation time < 10 seconds

PF-002: Concurrent User Load

Baseline: Support 100 concurrent users without degradation Peak Load: 500 concurrent users during business hours

Load Scenarios:

PF-002-01: 50 concurrent payment processes
PF-002-02: 100 concurrent user logins
PF-002-03: 200 concurrent search operations
PF-002-04: 500 concurrent dashboard views
PF-002-05: Mixed load with all operations
PF-002-06: Sustained load over 4-hour period

PF-003: Data Volume Performance

Baseline: Handle 10,000+ payment records efficiently Growth Projection: 100,000+ payments annually

Volume Scenarios:

PF-003-01: Search performance with 10K+ records
PF-003-02: Filter performance with large datasets
PF-003-03: Report generation with historical data
PF-003-04: Dashboard performance with aggregated data
PF-003-05: Database query optimization validation
PF-003-06: Archive and purge process performance

B. Security Test Scenarios

SC-001: Authentication and Authorization

Focus: B2B utility SaaS security requirements Compliance: SOC2, Utility industry standards

Security Scenarios:

SC-001-01: Multi-factor authentication validation
SC-001-02: Role-based access control enforcement
SC-001-03: Session management and timeout
SC-001-04: Password policy enforcement
SC-001-05: Account lockout after failed attempts
SC-001-06: Privilege escalation prevention

SC-002: Data Protection and Privacy

Focus: PII protection, financial data security Compliance: GDPR, PCI DSS considerations

Data Protection Scenarios:

SC-002-01: Encrypt sensitive payment data
SC-002-02: Mask credit card numbers in UI
SC-002-03: Secure data transmission (HTTPS)
SC-002-04: Audit trail for data access
SC-002-05: Data retention policy enforcement
SC-002-06: Secure data export/import

SC-003: Input Validation and Injection Prevention

Focus: Prevent malicious input and injection attacks Coverage: SQL injection, XSS, CSRF protection

Injection Prevention Scenarios:

SC-003-01: SQL injection prevention in search fields
SC-003-02: XSS prevention in user inputs
SC-003-03: CSRF token validation
SC-003-04: Input sanitization for special characters
SC-003-05: File upload security validation
SC-003-06: API endpoint security testing

3. EDGE CASE & ERROR SCENARIOS

A. Boundary Condition Scenarios

BC-001: Payment Amount Boundaries

Limits: $0.01 minimum, $999,999.99 maximum Precision: 2 decimal places

Boundary Scenarios:

BC-001-01: Minimum payment amount ($0.01)
BC-001-02: Maximum payment amount ($999,999.99)
BC-001-03: Amount with maximum decimal precision
BC-001-04: Amount exceeding system limits
BC-001-05: Negative amount handling
BC-001-06: Zero amount validation

BC-002: Search Result Boundaries

Limits: Maximum 1000 search results Performance: Sub-second response for large datasets

Search Boundary Scenarios:

BC-002-01: Search returning maximum results (1000)
BC-002-02: Search with no results (0)
BC-002-03: Search with single result (1)
BC-002-04: Search with special characters
BC-002-05: Search with extremely long input
BC-002-06: Search performance with large dataset

BC-003: Date and Time Boundaries

Range: System inception to 100 years future Precision: Second-level accuracy

Date Boundary Scenarios:

BC-003-01: Earliest valid payment date
BC-003-02: Latest valid payment date
BC-003-03: Leap year date handling
BC-003-04: Daylight saving time transitions
BC-003-05: Timezone boundary conditions
BC-003-06: Date format validation

B. Invalid Input Scenarios

IV-001: Malformed Data Inputs

Types: Corrupted data, invalid formats, injection attempts Protection: Input sanitization, validation layers

Invalid Input Scenarios:

IV-001-01: Special characters in payment amounts
IV-001-02: HTML/script injection in text fields
IV-001-03: SQL injection in search queries
IV-001-04: Invalid date formats
IV-001-05: Corrupted file uploads
IV-001-06: Malformed JSON API requests

IV-002: Unauthorized Access Attempts

Types: Role elevation, unauthorized operations Protection: Authentication validation, authorization checks

Unauthorized Access Scenarios:

IV-002-01: Access payment module without login
IV-002-02: Attempt admin operations as regular user
IV-002-03: Edit posted payments without admin rights
IV-002-04: Access other user's payment data
IV-002-05: Bypass payment validation rules
IV-002-06: Direct API endpoint access

TEST CASE 001: Consumer Search by Name

Test Case Metadata

Test Case ID: CIS01US09_TC_001
Title: Verify consumer search by name with case-insensitive partial matching
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Consumer-Search, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Services-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Functional-Testing
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-01
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_002, CIS01US09_TC_003

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Customer database, Search service, Authentication service
Performance_Baseline: < 2 seconds response time
Data_Requirements: Test consumers with varying name formats

Prerequisites

Setup_Requirements: Payment system configured, test consumers created
User_Roles_Permissions: Customer Executive role with payment recording permissions
Test_Data:

Consumer: John Doe, Account: WU-10001
Consumer: JANE SMITH, Account: WU-10002
Consumer: robert johnson, Account: WU-10003 Prior_Test_Cases: Login functionality must pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Payments > Record Payment	Payment page loads successfully	N/A	Verify page title and UI elements
2	Enter "john" in Search Customer Account field	Dropdown shows "John Doe (WU-10001)"	Search: "john"	Case-insensitive search
3	Clear field and enter "JANE"	Dropdown shows "JANE SMITH (WU-10002)"	Search: "JANE"	Uppercase search
4	Clear field and enter "doe"	Dropdown shows "John Doe (WU-10001)"	Search: "doe"	Partial last name
5	Clear field and enter "xyz123"	No results message displayed	Search: "xyz123"	Invalid search
6	Verify search response time	Results appear within 2 seconds	N/A	Performance check

Verification Points

Primary_Verification: Search returns correct consumer matches with case-insensitive partial matching
Secondary_Verifications: Search response time under 2 seconds, No duplicate results displayed, Clear error message for no matches

Negative_Verification: No incorrect consumer matches. No system errors on invalid input. No unauthorized data exposure

TEST CASE 002: Consumer Search by Account Number

Test Case Metadata

Test Case ID: CIS01US09_TC_002
Title: Verify consumer search by account number with partial matching
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 1.5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Services-CX, API, Database
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-01
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_001, CIS01US09_TC_003

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Customer database, Search service
Performance_Baseline: < 1 second response time
Data_Requirements: Test consumer accounts with specific account numbers

Prerequisites

Setup_Requirements: Test consumers with known account numbers
User_Roles_Permissions: Customer Executive role
Test_Data:

Account: WU-10001 (John Doe)
Account: WU-10002 (Jane Smith)
Account: WU-10003 (Robert Johnson) Prior_Test_Cases: CIS01US09_TC_001 (Login and navigation)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Record Payment page	Page loads with search field visible	N/A	Initial page load
2	Enter "WU-10001" in search field	"John Doe (WU-10001)" appears in dropdown	Search: "WU-10001"	Full account number
3	Clear and enter "10001"	Same result appears	Search: "10001"	Partial account number
4	Clear and enter "wu-10002"	"Jane Smith (WU-10002)" appears	Search: "wu-10002"	Lowercase with hyphen
5	Clear and enter "999999"	"No results found" message	Search: "999999"	Non-existent account
6	Verify search accuracy	Only exact account matches returned	N/A	Accuracy verification

Verification Points

Primary_Verification: Account number search returns exact matches with partial number support
Secondary_Verifications: Case-insensitive account search works. Partial account numbers are supported.Fast response time maintained

Negative_Verification: No false positive matches. No unauthorized account access. No system crashes on invalid input

TEST CASE 003: Complete Consumer Account Details Display

Test Case Metadata

Test Case ID: CIS01US09_TC_003
Title: Verify complete consumer account details display after selection
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Account-Details, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Services-CX, API, Customer-Database
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Customer-Experience
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-02
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_001, CIS01US09_TC_002

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Customer service, Account service, Balance calculation service
Performance_Baseline: < 3 seconds for data load
Data_Requirements: Complete customer profile with all required fields

Prerequisites

Setup_Requirements: Customer with complete profile exists
User_Roles_Permissions: Customer Executive with account view permissions
Test_Data:

Customer: John Doe
Account: WU-10001
Service Address: 123 Main St, Springfield
Phone: (555) 123-4567
Email: john.doe@email.com
Current Balance: $120.45
Status: Active Prior_Test_Cases: CIS01US09_TC_001, CIS01US09_TC_002

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Search and select "John Doe (WU-10001)"	Consumer selected, account details load	John Doe, WU-10001	Account selection
2	Verify Account Identification section displays Customer name	"John Doe" displayed	Customer: John Doe	Name verification
3	Verify Account Number field	"WU-10001" displayed	Account: WU-10001	Account number check
4	Verify Service Address field	"123 Main St, Springfield" displayed	Address: 123 Main St, Springfield	Address verification
5	Verify Balance field	"$120.45" displayed	Balance: $120.45	Current balance check
6	Verify Status field	"Active" displayed with appropriate styling	Status: Active	Status verification
7	Check contact information display	Phone and email visible (if configured)	Phone: (555) 123-4567, Email: john.doe@email.com	Contact details
8	Verify data formatting	All currency, phone, address formatted correctly	N/A	Formatting check

Verification Points

Primary_Verification: All consumer account details display accurately and completely
Secondary_Verifications: Data formats correctly (currency, phone, etc.). Account status clearly indicated. All required fields present. Load time under 3 seconds Negative_Verification: No incorrect customer data displayed. No missing required information. No unauthorized data exposure. No formatting errors

TEST CASE 004: Default Payment Channel Selection

Test Case Metadata

Test Case ID: CIS01US09_TC_004
Title: Verify Walk-in channel is selected by default with all configured channels visible
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-High, Revenue-Impact-Medium, Integration-Point, Channel-Config

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 1 minute
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 5%
Integration_Points: Settings-Service, Configuration-API
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Configuration-Testing, Module-Coverage
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-03
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_005

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Settings service, Channel configuration
Performance_Baseline: < 1 second
Data_Requirements: Configured payment channels in settings

Prerequisites

Setup_Requirements: Payment channels configured in system settings
User_Roles_Permissions: Customer Executive role
Test_Data:

Configured channels: Walk-in Counter, Online Portal, Mobile App, Phone Payment, Bank Transfer, Third-party
Default channel: Walk-in Counter Prior_Test_Cases: CIS01US09_TC_003 (Account selection)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Payment Details section after account selection	Payment Channel section visible	N/A	Section load verification
2	Observe default channel selection	"Walk-in Counter" is pre-selected	Default: Walk-in Counter	Default selection check
3	Verify channel description	"In-person payment at customer service" displayed	Description text	Channel description
4	Click channel dropdown arrow	Dropdown opens showing all configured channels	N/A	Dropdown functionality
5	Verify all configured channels present	All 6 channels listed: Walk-in Counter, Online Portal, Mobile App, Phone Payment, Bank Transfer, Third-party	Channel list verification	Complete channel list
6	Select different channel	Selection changes successfully	Select: Online Portal	Channel switching
7	Refresh page and verify	Walk-in Counter remains default	N/A	Default persistence

Verification Points

Primary_Verification: Walk-in Counter is pre-selected as default payment channel
Secondary_Verifications: All configured channels are available in dropdown. Channel descriptions display correctly. Channel selection works properly

Negative_Verification: No unauthorized channels appear. No missing configured channels. No incorrect default selection

TEST CASE 005: Payment Type Categorization

Test Case Metadata

Test Case ID: CIS01US09_TC_005
Title: Verify payment type categorization into Bill, Service, and Installment with distinct workflows
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: Services-CX, Payment-Processing, Workflow-Engine
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Workflow-Testing
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-04
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_006, CIS01US09_TC_008, CIS01US09_TC_010

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment service, Billing service, Installment service
Performance_Baseline: < 2 seconds
Data_Requirements: Customer account with bills, services, and installments

Prerequisites

Setup_Requirements: Customer account with various payment types available
User_Roles_Permissions: Customer Executive role
Test_Data:

Customer: John Doe (WU-10001)
Available bills, services, and installments Prior_Test_Cases: CIS01US09_TC_004 (Channel selection)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Payment Type section	Three payment type options visible	N/A	Payment type section
2	Verify Bill Payment option	Bill Payment button with bill icon displayed	Payment Type: Bill Payment	Bill payment option
3	Verify Service Payment option	Service Payment button with service icon displayed	Payment Type: Service Payment	Service payment option
4	Verify Installments option	Installments button with installment icon displayed	Payment Type: Installments	Installment option
5	Click Bill Payment	"Select Bills to Pay" section appears with bill list	Select: Bill Payment	Bill workflow
6	Click Service Payment	"Select Services" section appears with service list	Select: Service Payment	Service workflow
7	Click Installments	"Select Installments to Pay" section appears	Select: Installments	Installment workflow
8	Verify workflow differences	Each type shows different selection interfaces	N/A	Workflow verification

Verification Points

Primary_Verification: Three distinct payment types are available with different processing workflows
Secondary_Verifications: Each payment type has an appropriate icon and label. Selecting each type loads the corresponding interface. Workflows are clearly differentiated Negative_Verification: No incorrect payment type options. No mixed workflow interfaces. No missing payment types

TEST CASE 006: Bill Payment Selection Display

Test Case Metadata

Test Case ID: CIS01US09_TC_006
Title: Verify current unpaid bills display for bill payment type selection
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Bill-Processing, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Billing-Service, Account-Service, Payment-Processing
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Billing-Integration
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-05
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_005, CIS01US09_TC_007

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Billing service, Account service, Database
Performance_Baseline: < 2 seconds
Data_Requirements: Customer account with unpaid bills

Prerequisites

Setup_Requirements: Customer account with multiple unpaid bills
User_Roles_Permissions: Customer Executive role
Test_Data:

Customer: John Doe (WU-10001)
Unpaid Bills:
- Water Bill - January 2024: $120.50 (Due: 2024-01-15)
- Water Bill - February 2024: $135.75 (Due: 2024-02-15)
- Late Fee - January: $25.00 (Due: 2024-01-30)
- Connection Fee: $50.00 (Due: 2024-02-01) Prior_Test_Cases: CIS01US09_TC_005 (Payment type selection)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Select "Bill Payment" type	Bill Payment section becomes active	Payment Type: Bill Payment	Type selection
2	Verify "Select Bills to Pay" section appears	Section header and bill list visible	N/A	Section appearance
3	Check January 2024 bill display	"Water Bill - January 2024" with $120.50 and due date visible	Bill: Water Bill - January 2024, Amount: $120.50, Due: 2024-01-15	Bill details
4	Check February 2024 bill display	"Water Bill - February 2024" with $135.75 and due date visible	Bill: Water Bill - February 2024, Amount: $135.75, Due: 2024-02-15	Bill details
5	Check Late Fee display	"Late Fee - January" with $25.00 and due date visible	Bill: Late Fee - January, Amount: $25.00, Due: 2024-01-30	Fee details
6	Check Connection Fee display	"Connection Fee" with $50.00 and due date visible	Bill: Connection Fee, Amount: $50.00, Due: 2024-02-01	Fee details
7	Verify only unpaid bills shown	No paid bills appear in the list	N/A	Paid bills exclusion
8	Check bill selection capability	Each bill has selectable checkbox	N/A	Selection mechanism

Verification Points

Primary_Verification: Only current unpaid bills are displayed with complete details
Secondary_Verifications: All bill details (description, amount, due date) are accurate. Bills are selectable via checkbox. Multiple bills can be selected.Bills load within 2 seconds Negative_Verification: No paid bills are displayed. No incorrect bill amounts. No missing bill information. No duplicate bills

TEST CASE 007: Bill Payment Processing with Exact Amount

Test Case Metadata

Test Case ID: CIS01US09_TC_007
Title: Verify bill payment processing with exact amount payment
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Payment-Processing, Billing-Service, Receipt-Generation
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Payment-Processing
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-05, AC-15, AC-16
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_006, CIS01US09_TC_016

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment service, Billing service, Receipt service
Performance_Baseline: < 3 seconds processing
Data_Requirements: Customer with unpaid bill

Prerequisites

Setup_Requirements: Customer with unpaid bill, payment methods configured
User_Roles_Permissions: Customer Executive with payment processing permissions
Test_Data:

Customer: John Doe (WU-10001)
Selected Bill: Water Bill - January 2024 ($120.50)
Payment Method: Cash
Cash Received: $120.50
Current Balance: $120.45 Prior_Test_Cases: CIS01US09_TC_006 (Bill selection)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Select Bill Payment type	Bill selection interface appears	Payment Type: Bill Payment	Type selection
2	Check "Water Bill - January 2024" ($120.50)	Bill is selected, checkbox checked	Bill: Water Bill - January 2024, Amount: $120.50	Bill selection
3	Select Cash payment method	Cash payment section appears	Payment Method: Cash	Method selection
4	Enter $120.50 in Cash Received field	Amount entered, no change calculated	Cash Received: $120.50	Exact amount entry
5	Review Payment Summary	Payment Amount: $120.50, Method: Cash displayed	Summary verification	Summary accuracy
6	Verify account balance status	"Account Balanced" or "Perfect Balance" status shown	Balance Status: Perfect Balance	Balance verification
7	Check Final Account Status	Shows $0.00 or "Paid in full"	Final Status: $0.00, Paid in full	Final status
8	Click "Process Payment"	Payment processes successfully, success message appears	N/A	Payment processing
9	Verify receipt generation	Receipt #R-XXXXX generated with all details	Receipt: R-13261	Receipt generation

Verification Points

Primary_Verification: Bill payment processes successfully with exact amount, showing perfect balance
Secondary_Verifications: Payment summary calculates correctly. Account balance updates to $0.00. Receipt generates with correct details. Processing completes within 3 seconds

Negative_Verification: No overpayment detected. No change calculation shown. No credit note creation offered. No processing errors

TEST CASE 008: Service Payment Selection Display

Test Case Metadata

Test Case ID: CIS01US09_TC_008
Title: Verify unpaid services display for service payment type selection
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Service-Processing

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Service-Management, Account-Service, Payment-Processing
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Service-Integration
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-06
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_005, CIS01US09_TC_009

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Service management system, Account service, Database
Performance_Baseline: < 2 seconds
Data_Requirements: Customer account with unpaid services

Prerequisites

Setup_Requirements: Customer account with multiple unpaid services
User_Roles_Permissions: Customer Executive role
Test_Data:

Customer: John Doe (WU-10001)
Unpaid Services:
- Water Connection: $150.00
- Meter Replacement: $85.00
- Water Testing: $45.00
- Line Inspection: $65.00
- Leak Detection: $75.00 Prior_Test_Cases: CIS01US09_TC_005 (Payment type selection)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Select "Service Payment" type	Service Payment section becomes active	Payment Type: Service Payment	Type selection
2	Verify "Select Services" section appears	Section header and service list visible	N/A	Section appearance
3	Check Water Connection service	"Water Connection" with $150.00 and description visible	Service: Water Connection, Amount: $150.00, Description: One-time service fee	Service details
4	Check Meter Replacement service	"Meter Replacement" with $85.00 and description visible	Service: Meter Replacement, Amount: $85.00, Description: One-time service fee	Service details
5	Check Water Testing service	"Water Testing" with $45.00 and description visible	Service: Water Testing, Amount: $45.00, Description: One-time service fee	Service details
6	Check Line Inspection service	"Line Inspection" with $65.00 and description visible	Service: Line Inspection, Amount: $65.00, Description: One-time service fee	Service details
7	Check Leak Detection service	"Leak Detection" with $75.00 and description visible	Service: Leak Detection, Amount: $75.00, Description: One-time service fee	Service details
8	Verify only unpaid services shown	No paid services appear in the list	N/A	Paid services exclusion
9	Check service selection capability	Each service has selectable checkbox	N/A	Selection mechanism

Verification Points

Primary_Verification: Only unpaid services are displayed with complete details and descriptions
Secondary_Verifications: All service details (name, amount, description) are accurate. Services are selectable via checkbox. Multiple services can be selected .Services load within 2 seconds

Negative_Verification: No paid services are displayed. No incorrect service amounts. No missing service information. No duplicate services

TEST CASE 009: Service Payment Processing with Multiple Services

Test Case Metadata

Test Case ID: CIS01US09_TC_009
Title: Verify service payment processing with multiple services and overpayment handling
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-High, Integration-End-to-End, Multi-Service, Overpayment

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: Service-Management, Payment-Processing, Credit-Note-Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Payment-Processing, Credit-Management
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-06, AC-15, AC-20
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_008, CIS01US09_TC_020

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Service management, Payment processing, Credit note system
Performance_Baseline: < 4 seconds processing
Data_Requirements: Customer with multiple unpaid services

Prerequisites

Setup_Requirements: Customer with unpaid services, credit note system enabled
User_Roles_Permissions: Customer Executive with payment and credit note permissions
Test_Data:

Customer: John Doe (WU-10001)
Selected Services: Water Connection ($150.00), Water Testing ($45.00)
Total: $195.00
Payment Method: Cash
Cash Received: $200.00
Overpayment: $5.00 Prior_Test_Cases: CIS01US09_TC_008 (Service selection)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Select Service Payment type	Service selection interface appears	Payment Type: Service Payment	Type selection
2	Check "Water Connection" ($150.00)	Service selected, checkbox checked	Service: Water Connection, Amount: $150.00	First service selection
3	Check "Water Testing" ($45.00)	Service selected, checkbox checked	Service: Water Testing, Amount: $45.00	Second service selection
4	Verify Payment Summary total	Payment Amount shows $195.00	Total: $195.00	Total calculation
5	Select Cash payment method	Cash payment section appears	Payment Method: Cash	Method selection
6	Enter $200.00 in Cash Received	Amount entered, overpayment detected	Cash Received: $200.00	Overpayment scenario
7	Verify overpayment detection	"Refund Amount: $5.00" message appears	Overpayment: $5.00	Overpayment detection
8	Check credit note option	"Create a credit note for excess amount" checkbox appears	Credit Note Option: Available	Credit note option
9	Select credit note checkbox	Checkbox checked, credit note will be created	Credit Note: Selected	Credit note selection
10	Verify Final Account Status	Shows credit balance of $5.00	Final Status: Credit $5.00	Final status
11	Process payment	Payment successful, receipt and credit note generated	N/A	Payment processing

Verification Points

Primary_Verification: Multiple services can be selected and processed with overpayment handled via credit note
Secondary_Verifications: Total amount calculated correctly for multiple services. Overpayment detected and calculated accurately. Credit note option appears for excess payment. Payment processes successfully with credit created Negative_Verification: No calculation errors in totals. No missing overpayment detection. No processing errors with multiple selections

TEST CASE 010: Installment Payment Selection Display

Test Case Metadata

Test Case ID: CIS01US09_TC_010
Title: Verify all unpaid installments display for installment payment selection
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Installment-Service, Payment-Plan-Service, Account-Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Installment-Management
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-07
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_005, CIS01US09_TC_011

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment plan service, Installment management, Database
Performance_Baseline: < 2 seconds
Data_Requirements: Customer account with active payment plan and unpaid installments

Prerequisites

Setup_Requirements: Customer with active payment plan and unpaid installments
User_Roles_Permissions: Customer Executive role
Test_Data:

Customer: John Doe (WU-10001)
Payment Plan: PP-2025-0034
Unpaid Installments:
- #1: $75.25 (Due: 2024-01-15)
- #2: $75.25 (Due: 2024-02-15)
- #3: $75.25 (Due: 2024-03-15)
- #4: $75.25 (Due: 2024-04-15)
- #5: $74.25 (Due: 2024-05-15) Prior_Test_Cases: CIS01US09_TC_005 (Payment type selection)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Select "Installments" payment type	Installments section becomes active	Payment Type: Installments	Type selection
2	Verify "Select Installments to Pay" section	Section header and installment list visible	N/A	Section appearance
3	Check Installment #1 display	"#1 Payment Plan Installment #1" with $75.25 and due date 2024-01-15	Installment: #1, Amount: $75.25, Due: 2024-01-15	First installment
4	Check Installment #2 display	"#2 Payment Plan Installment #2" with $75.25 and due date 2024-02-15	Installment: #2, Amount: $75.25, Due: 2024-02-15	Second installment
5	Check Installment #3 display	"#3 Payment Plan Installment #3" with $75.25 and due date 2024-03-15	Installment: #3, Amount: $75.25, Due: 2024-03-15	Third installment
6	Check Installment #4 display	"#4 Payment Plan Installment #4" with $75.25 and due date 2024-04-15	Installment: #4, Amount: $75.25, Due: 2024-04-15	Fourth installment
7	Check Installment #5 display	"#5 Payment Plan Installment #5" with $74.25 and due date 2024-05-15	Installment: #5, Amount: $74.25, Due: 2024-05-15	Fifth installment
8	Verify only unpaid installments shown	No paid installments appear in the list	N/A	Paid installments exclusion
9	Check installment selection capability	Each installment has selectable checkbox	N/A	Selection mechanism
10	Verify installment numbering	Installments numbered sequentially (#1, #2, etc.)	N/A	Sequential numbering

Verification Points

Primary_Verification: All unpaid installments are displayed with complete details including installment number, amount, and due date
Secondary_Verifications: Installments are numbered sequentially. Due dates are accurate and formatted correctly. Amounts are displayed with proper currency formatting. All installments are selectable

Negative_Verification: No paid installments are shown. No incorrect installment amounts. No missing due dates. No duplicate installments

TEST CASE 011: Installment Payment with Overpayment

Test Case Metadata

Test Case ID: CIS01US09_TC_011
Title: Verify installment payment processing with overpayment and credit note generation
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Installment-Service, Payment-Processing, Credit-Note-Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Payment-Processing, Credit-Management
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-07, AC-20
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_010, CIS01US09_TC_020

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Installment service, Payment processing, Credit note system
Performance_Baseline: < 4 seconds processing
Data_Requirements: Customer with unpaid installments

Prerequisites

Setup_Requirements: Customer with unpaid installments, credit note system enabled
User_Roles_Permissions: Customer Executive with payment and credit note permissions
Test_Data:

Customer: John Doe (WU-10001)
Selected: Installment #2 ($75.25)
Payment Method: Cash
Cash Received: $100.00
Overpayment: $24.75 Prior_Test_Cases: CIS01US09_TC_010 (Installment selection)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Select Installments payment type	Installment selection interface appears	Payment Type: Installments	Type selection
2	Check "Payment Plan Installment #2" ($75.25)	Installment selected, checkbox checked	Installment: #2, Amount: $75.25	Installment selection
3	Verify Payment Summary	Payment Amount shows $75.25	Payment Amount: $75.25	Amount verification
4	Select Cash payment method	Cash payment section appears	Payment Method: Cash	Method selection
5	Enter $100.00 in Cash Received	Amount entered, overpayment detected	Cash Received: $100.00	Overpayment scenario
6	Verify overpayment calculation	"Refund Amount: $24.75" message appears	Overpayment: $24.75	Overpayment detection
7	Check credit note option availability	"Create a credit note for excess amount" checkbox appears	Credit Note Option: Available	Credit note option
8	Select credit note checkbox	Checkbox checked, credit note will be created	Credit Note: Selected	Credit note selection
9	Verify Final Account Status	Shows credit balance and remaining installment status	Final Status: Credit $24.75	Final status
10	Process payment	Payment successful, installment marked paid, credit note generated	N/A	Payment processing
11	Verify installment status update	Installment #2 no longer appears in unpaid list	Installment Status: Paid	Status update

Verification Points

Primary_Verification: Installment payment processes with overpayment handled via credit note creation
Secondary_Verifications: Overpayment calculated correctly ($24.75). Credit note option appears for excess payment. Installment status updates to paid. Credit note generates with correct amount

Negative_Verification: No calculation errors.No processing failures. No incorrect installment status updates

TEST CASE 012: Payment Method Configuration Loading

Test Case Metadata

Test Case ID: CIS01US09_TC_012
Title: Verify payment methods load from settings configuration dynamically
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Integration
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Integration, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, Settings-Integration

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Settings-Service, Configuration-API, Payment-Methods
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Integration-Testing, Configuration-Management
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-08
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_013, CIS01US09_TC_005

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Settings service, Configuration API, Database
Performance_Baseline: < 1 second
Data_Requirements: Configured payment methods in system settings

Prerequisites

Setup_Requirements: Payment methods configured in Settings > Payment Mode
User_Roles_Permissions: Customer Executive role
Test_Data:

Configured methods: Cash, Credit Card, Debit Card, Bank Transfer, Check, Money Order, Online Payment
All methods active in settings Prior_Test_Cases: CIS01US09_TC_005 (Payment type selection)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Payment Method section	Payment Method dropdown visible	N/A	Section access
2	Click "Select Payment Method" dropdown	Dropdown opens showing all methods	N/A	Dropdown functionality
3	Verify Cash method present	"Cash" option available with cash icon	Method: Cash	Cash option
4	Verify Credit Card method present	"Credit Card" option available with card icon	Method: Credit Card	Credit card option
5	Verify Debit Card method present	"Debit Card" option available with card icon	Method: Debit Card	Debit card option
6	Verify Bank Transfer method present	"Bank Transfer" option available with bank icon	Method: Bank Transfer	Bank transfer option
7	Verify Check method present	"Check" option available with check icon	Method: Check	Check option
8	Verify Money Order method present	"Money Order" option available with money icon	Method: Money Order	Money order option
9	Verify Online Payment method present	"Online Payment" option available with online icon	Method: Online Payment	Online payment option
10	Verify method count matches configuration	Total methods = 7 (matching settings)	Total Methods: 7	Count verification
11	Test method selection	Each method selectable, updates payment form	N/A	Selection functionality

Verification Points

Primary Verification: All configured payment methods load from settings and are available in dropdown
Secondary Verifications: Methods match exactly with settings configuration Each method has appropriate icon Methods load within 1 second All methods are selectable
Negative Verification: No unauthorized payment methods appear No missing configured methods No inactive methods shown No duplicate methods

TEST CASE 013: Cash Payment Processing with Change Calculation

Test Case Metadata

Test Case ID: CIS01US09_TC_013
Title: Verify cash payment method with automatic change calculation and display
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Payment-Processing, Cash-Handling, Receipt-Generation
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Payment-Processing
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-08, AC-18
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_012, CIS01US09_TC_016

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment service, Cash handling module, Receipt service
Performance_Baseline: < 2 seconds calculation
Data_Requirements: Payment scenario with cash method

Prerequisites

Setup_Requirements: Cash payment method enabled, payment scenario ready
User_Roles_Permissions: Customer Executive with cash handling permissions
Test_Data:

Payment Amount: $120.45
Cash Received: $125.00
Expected Change: $4.55
Customer: John Doe (WU-10001) Prior_Test_Cases: CIS01US09_TC_012 (Payment method loading)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Select payment requiring $120.45	Payment Summary shows amount $120.45	Payment Amount: $120.45	Payment selection
2	Select "Cash" from payment method dropdown	Cash payment section appears	Payment Method: Cash	Method selection
3	Verify "Cash Received" field appears	Input field labeled "Cash Received" visible	N/A	Field appearance
4	Enter $125.00 in Cash Received field	Amount entered successfully	Cash Received: $125.00	Amount entry
5	Verify automatic change calculation	Change calculation appears: $4.55	Change: $4.55	Change calculation
6	Check Payment Summary update	Shows cash received and change given	Cash Received: $125.00, Change: $4.55	Summary update
7	Verify change display formatting	Change displayed as currency with $ symbol	Change Display: $4.55	Formatting check
8	Process payment	Payment successful, receipt includes change details	N/A	Payment processing
9	Verify receipt change details	Receipt shows "Cash Received: $125.00, Change Given: $4.55"	Receipt Details: Change information	Receipt verification

Verification Points

Primary Verification: Cash payment method automatically calculates and displays change correctly
Secondary Verifications: Cash Received field appears only for cash payments Change calculation is immediate and accurate Payment summary includes cash and change details Receipt includes complete cash transaction details
Negative Verification: No calculation errors in change amount No negative change amounts No missing change information in receipt

TEST CASE 014: Payment Summary Calculation and Display

Test Case Metadata

Test Case ID: CIS01US09_TC_014
Title: Verify payment summary calculation with outstanding/overpayment detection and display
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Services-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Payment-Processing, Balance-Management
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-09
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_013, CIS01US09_TC_015

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment service, Balance calculation, Summary generation
Performance_Baseline: < 2 seconds calculation
Data_Requirements: Payment scenario with overpayment

Prerequisites

Setup_Requirements: Customer account with outstanding balance, payment methods configured
User_Roles_Permissions: Customer Executive role
Test_Data:

Current Balance: $120.45
Payment Amount: $150.00
Overpayment: $29.55
Payment Method: Cash Prior_Test_Cases: CIS01US09_TC_013 (Payment method selection)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete payment selection totaling $150.00	Payment selections made, total calculated	Payment Amount: $150.00	Payment selection
2	Navigate to Payment Summary section	Payment Summary section visible	N/A	Summary section
3	Verify Payment Amount display	"Payment Amount: $150.00" shown	Payment Amount: $150.00	Amount verification
4	Verify Payment Method display	Selected method displayed correctly	Payment Method: Cash	Method display
5	Check balance calculation	Current balance vs payment amount compared	Current: $120.45, Payment: $150.00	Balance comparison
6	Verify overpayment detection	"Refund Amount: $29.55" or overpayment message shown	Overpayment: $29.55	Overpayment detection
7	Check Final Account Status	Shows resulting balance after payment	Final Status: Credit $29.55	Final status
8	Verify dynamic updates	Summary updates as payment selections change	N/A	Dynamic calculation
9	Test different payment amounts	Try exact payment, underpayment scenarios	Various amounts	Multiple scenarios

Verification Points

Primary Verification: Payment summary calculates correctly and displays outstanding/overpayment amounts accurately
Secondary Verifications: Payment amount and method display correctly Overpayment detection works for amounts exceeding balance Final account status reflects payment impact Summary updates dynamically with changes
Negative Verification: No calculation errors in overpayment amounts No incorrect balance displays No missing payment information

TEST CASE 015: Additional Notes Field Validation

Test Case Metadata

Test Case ID: CIS01US09_TC_015
Title: Verify additional notes field with character limit validation and optional entry
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P3-Medium
Execution Phase: Regression
Automation Status: Automated

Tags: MOD-CX-Backoffice, P3-Medium, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-Point, Notes-Validation

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Could-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 5%
Integration_Points: Form-Validation, Data-Storage
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Validation-Testing, Form-Controls
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CIS01US09, AC-10
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_014, CIS01US09_TC_016

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Form validation service, Database
Performance_Baseline: < 1 second validation
Data_Requirements: Payment form with notes field

Prerequisites

Setup_Requirements: Payment form accessible, character limit configured to 500
User_Roles_Permissions: Customer Executive role
Test_Data:

Valid text: 450 characters
Limit test: 500 characters exactly
Over limit: 501 characters
Special characters: Various symbols and unicode Prior_Test_Cases: CIS01US09_TC_014 (Payment summary)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Additional Notes section	Notes field visible with placeholder text	N/A	Field visibility
2	Verify field is optional	Form can be submitted without notes	N/A	Optional validation
3	Enter 450 characters of text	Text accepted, no error messages	Text: 450 chars	Normal entry
4	Check character counter	Character counter shows 450/500 if present	Counter: 450/500	Character counting
5	Enter exactly 500 characters	Text accepted, at limit	Text: 500 chars	Limit boundary
6	Attempt to enter 501st character	Character rejected or warning shown	Text: 501 chars	Over limit test
7	Test special characters	Unicode, symbols, line breaks accepted	Special chars: @#$%^&*()ñáé	Special character support
8	Clear field and submit	Form submits successfully with empty notes	Empty notes	Empty submission
9	Enter notes and verify storage	Notes save with payment record	Valid notes text	Data persistence

Verification Points

Primary Verification: Additional notes field accepts up to 500 characters and enforces character limit
Secondary Verifications: Field is optional and form submits without notes Character counter displays correctly if implemented Special characters and unicode are supported Notes save with payment record
Negative Verification: Cannot exceed 500 character limit No data loss on character limit enforcement No form submission errors with valid notes

TEST CASE 016: Payment Receipt Generation

Test Case Metadata

Test Case ID: CIS01US09_TC_016
Title: Verify unique payment receipt generation upon successful payment submission
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Receipt-Service, Number-Generation, Payment-Processing
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Receipt-Management
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-11
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_015, CIS01US09_TC_017

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Receipt service, Number formatting service, Database
Performance_Baseline: < 3 seconds generation
Data_Requirements: Valid payment ready for processing

Prerequisites

Setup_Requirements: Payment form completed with valid data, number format configured
User_Roles_Permissions: Customer Executive with payment processing permissions
Test_Data:

Customer: John Doe (WU-10001)
Payment Amount: $120.45
Payment Method: Cash
Expected Receipt Format: R-XXXXX Prior_Test_Cases: CIS01US09_TC_015 (Form completion)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete payment form with valid data	All required fields filled, form valid	Valid payment data	Form completion
2	Click "Process Payment" button	Payment processing starts, loading indicator shown	N/A	Payment initiation
3	Wait for processing completion	Success message appears with receipt number	N/A	Processing completion
4	Verify success message	"Payment Recorded Successfully!" message displayed	Success message	Success confirmation
5	Check receipt number generation	Receipt number in format R-XXXXX displayed	Receipt: R-13261	Number format
6	Verify receipt number uniqueness	Number different from previous payments	Unique number	Uniqueness check
7	Confirm receipt links to customer	Receipt shows "Receipt #R-13261 has been created for John Doe"	Customer link	Customer association
8	Process second payment	Generate another receipt with different number	Second receipt	Multiple receipts
9	Verify sequential numbering	Second receipt number follows sequence	Sequential numbers	Number sequence

Verification Points

Primary Verification: Unique receipt number generates successfully upon payment submission following system number format
Secondary Verifications: Receipt number follows R-XXXXX format Each payment gets unique receipt number Receipt associates with correct customer Processing completes within 3 seconds
Negative Verification: No duplicate receipt numbers generated No receipt generation failures No incorrect customer associations

TEST CASE 017: Comprehensive Receipt Content Verification

Test Case Metadata

Test Case ID: CIS01US09_TC_017
Title: Verify comprehensive payment details included in generated receipt
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: Receipt-Service, Customer-Service, Payment-Processing
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Receipt-Compliance, Customer-Experience
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-12
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_016, CIS01US09_TC_018

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Receipt service, Customer service, Payment service
Performance_Baseline: < 2 seconds receipt display
Data_Requirements: Processed payment with receipt generated

Prerequisites

Setup_Requirements: Payment processed successfully, receipt R-13261 generated
User_Roles_Permissions: Customer Executive role
Test_Data:

Customer: John Doe
Account: WU-10001
Service Address: 123 Main St, Springfield
Receipt: R-13261
Payment: $466.20 (Installments, Cash)
Transaction: TXN-R-13261
Processed By: Sarah Lee Prior_Test_Cases: CIS01US09_TC_016 (Receipt generation)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Review receipt header	Company information and receipt title displayed	Header: Water Utility Company, PAYMENT RECEIPT	Header verification
2	Check customer information section	Complete customer details present	Customer: John Doe, Account: WU-10001, Address: 123 Main St, Springfield	Customer info
3	Verify account details	Account number and service address accurate	Account: WU-10001, Service Address: 123 Main St, Springfield	Account details
4	Check contact information	Phone and email if available	Status: Active	Contact info
5	Review payment method details	Payment method and type displayed	Payment Method: Cash, Payment Type: Installments	Payment details
6	Verify transaction information	Transaction ID, receipt number, date/time	Transaction ID: TXN-R-13261, Receipt: R-13261, Date: 6/17/2025 3:02:05 PM	Transaction info
7	Check payment summary	Payment amount, previous balance, new balance	Payment Amount: $466.20, Previous: $120.45, New: $0.00	Payment summary
8	Verify credit balance information	Credit balance displayed if applicable	Credit Balance: $345.75	Credit info
9	Check processing information	Processed by user and processing date	Processed By: System Administrator, Date: 6/17/2025	Processing details
10	Verify formatting and layout	Professional appearance, proper alignment	N/A	Layout check

Verification Points

Primary Verification: Receipt contains all required customer, payment, and processing information in professional format
Secondary Verifications: All customer details accurate and complete Payment summary with before/after balances Transaction details with IDs and timestamps Professional formatting and layout
Negative Verification: No missing required information No incorrect customer data No formatting errors or misalignments

TEST CASE 018: Receipt Download and Print Functionality

Test Case Metadata

Test Case ID: CIS01US09_TC_018
Title: Verify receipt download and print functionality with proper formatting preservation
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Low, Business-High, Revenue-Impact-Medium, Integration-Point, Receipt-Actions

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: PDF-Generation, Print-Service, File-Download
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: User-Experience, Print-Functionality
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-13
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_017, CIS01US09_TC_019

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: PDF generation service, Browser print API
Performance_Baseline: < 5 seconds for PDF generation
Data_Requirements: Generated receipt ready for actions

Prerequisites

Setup_Requirements: Receipt generated and displayed, PDF service operational
User_Roles_Permissions: Customer Executive role
Test_Data:

Receipt: R-13261
Expected filename: Receipt_R-13261_20250617.pdf
Print format: Standard receipt format Prior_Test_Cases: CIS01US09_TC_017 (Receipt content)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Locate receipt action buttons	"Print Receipt" and "Download PDF" buttons visible	N/A	Button visibility
2	Click "Download PDF" button	PDF download starts automatically	N/A	Download initiation
3	Check download completion	PDF file downloads to default folder	Filename: Receipt_R-13261_20250617.pdf	Download completion
4	Open downloaded PDF	PDF opens with complete receipt content	N/A	PDF verification
5	Verify PDF formatting	All content properly formatted, readable	N/A	PDF formatting
6	Click "Print Receipt" button	Browser print dialog opens	N/A	Print dialog
7	Check print preview	Receipt content visible in print preview	N/A	Print preview
8	Verify print formatting	Content fits properly on page, professional layout	N/A	Print formatting
9	Test print cancellation	Can cancel print without errors	N/A	Print cancellation
10	Test multiple downloads	Can download PDF multiple times	N/A	Multiple downloads

Verification Points

Primary Verification: Receipt download and print functions work correctly with proper formatting preservation
Secondary Verifications: PDF downloads with correct filename Print dialog opens with receipt content Formatting preserved in both PDF and print Functions complete within 5 seconds
Negative Verification: No download failures or corrupted files No print formatting issues No browser compatibility problems

TEST CASE 019: Record Another Payment Option

Test Case Metadata

Test Case ID: CIS01US09_TC_019
Title: Verify Record Another Payment option functionality and workflow continuation
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Workflow-Management, Form-Reset, Navigation
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Workflow-Testing, User-Experience
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-14
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_018, CIS01US09_TC_020

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Form management, Navigation service
Performance_Baseline: < 2 seconds form reset
Data_Requirements: Completed payment with receipt displayed

Prerequisites

Setup_Requirements: Payment processed successfully, receipt displayed with action buttons
User_Roles_Permissions: Customer Executive role
Test_Data:

Previous payment completed
Receipt R-13261 displayed
Customer session active Prior_Test_Cases: CIS01US09_TC_018 (Receipt actions)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Locate "Record Another Payment" button	Button visible among receipt actions	N/A	Button visibility
2	Click "Record Another Payment" button	Navigation starts to new payment form	N/A	Button functionality
3	Verify form reset	New blank payment form appears	N/A	Form reset
4	Check customer retention	Previous customer information cleared or ready for new selection	N/A	Customer state
5	Verify all fields reset	Payment type, method, amounts cleared	N/A	Field reset
6	Test new customer selection	Can search and select different customer	New customer	Customer switching
7	Complete second payment	Can process another payment successfully	Second payment	Multiple payments
8	Verify independent processing	Second payment generates new receipt	New receipt	Independent processing
9	Check session continuity	User remains logged in, no session issues	N/A	Session check

Verification Points

Primary Verification: Record Another Payment button successfully resets form and allows processing additional payments
Secondary Verifications: Form resets completely to initial state Can select different customer for new payment Second payment processes independently Session and authentication maintained
Negative Verification: No data carryover from previous payment No form state corruption No session interruption

TEST CASE 020: Return to Dashboard Navigation

Test Case Metadata

Test Case ID: CIS01US09_TC_020
Title: Verify Return to Dashboard option redirects correctly to main dashboard
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P3-Medium
Execution Phase: Regression
Automation Status: Automated

Tags: MOD-CX-Backoffice, P3-Medium, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-Point, Navigation

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Could-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 1 minute
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 5%
Integration_Points: Navigation-Service, Dashboard-Integration
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Navigation-Testing
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CIS01US09, AC-14
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_019, CIS01US09_TC_021

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Navigation service, Dashboard service
Performance_Baseline: < 3 seconds navigation
Data_Requirements: Payment completed with receipt displayed

Prerequisites

Setup_Requirements: Payment completed, receipt displayed with navigation options
User_Roles_Permissions: Customer Executive with dashboard access
Test_Data:

Payment completed successfully
Receipt displayed
Dashboard accessible Prior_Test_Cases: CIS01US09_TC_019 (Record another payment)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Locate "Return to Dashboard" button	Button visible among receipt actions	N/A	Button visibility
2	Click "Return to Dashboard" button	Navigation starts to dashboard	N/A	Navigation initiation
3	Verify dashboard loads	Main dashboard page displays	N/A	Dashboard loading
4	Check URL change	URL changes to dashboard route	URL: /dashboard	URL verification
5	Verify dashboard content	Dashboard widgets and data displayed	N/A	Content verification
6	Check navigation speed	Dashboard loads within 3 seconds	N/A	Performance check
7	Verify session continuity	User remains logged in on dashboard	N/A	Session check
8	Test breadcrumb navigation	Can navigate back to payments if needed	N/A	Breadcrumb test

Verification Points

Primary Verification: Return to Dashboard button successfully redirects to main dashboard page
Secondary Verifications: Dashboard loads completely with all widgets Navigation completes within 3 seconds User session maintained during navigation URL updates correctly
Negative Verification: No navigation errors or broken links No session interruption No dashboard loading failures

TEST CASE 021: Unique Payment ID Generation

Test Case Metadata

Test Case ID: CIS01US09_TC_021
Title: Verify unique payment ID generation using system number format configuration
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Number-Generation-Service, Database, Configuration
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, ID-Management
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-15
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_016, CIS01US09_TC_022

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Number generation service, Database, System configuration
Performance_Baseline: < 1 second ID generation
Data_Requirements: System number format configuration active

Prerequisites

Setup_Requirements: Number format configured (PAY-YYYYMMDD-XXXXX), multiple test payments ready
User_Roles_Permissions: Customer Executive role
Test_Data:

Expected format: PAY-20250617-00001
Multiple payments for sequence testing
Date-based numbering verification Prior_Test_Cases: CIS01US09_TC_020 (Navigation)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Process first payment of the day	Payment ID generated in correct format	Payment ID: PAY-20250617-00001	First payment
2	Verify format compliance	ID follows PAY-YYYYMMDD-XXXXX pattern	Format: PAY-20250617-00001	Format verification
3	Process second payment	Sequential number increments	Payment ID: PAY-20250617-00002	Sequential increment
4	Process third payment	Number continues sequence	Payment ID: PAY-20250617-00003	Sequence continuation
5	Check date component	Date reflects current processing date	Date: 20250617	Date accuracy
6	Verify uniqueness	Each payment gets different ID	All IDs unique	Uniqueness check
7	Test concurrent payments	Multiple simultaneous payments get unique IDs	Concurrent processing	Concurrency test
8	Check database storage	Payment IDs stored correctly in database	Database verification	Storage verification

Verification Points

Primary Verification: Each payment receives unique ID following system number format PAY-YYYYMMDD-XXXXX
Secondary Verifications: IDs follow exact format specification Sequential numbering works correctly Date component reflects processing date No duplicate IDs generated
Negative Verification: No format violations No duplicate ID generation No numbering sequence breaks

TEST CASE 022: User-Recorded Payment Status

Test Case Metadata

Test Case ID: CIS01US09_TC_022
Title: Verify user-recorded payments automatically marked as Posted status
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 1 minute
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Payment-Processing, Status-Management, Database
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Status-Management
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-16
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_021, CIS01US09_TC_023

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment service, Status management, Database
Performance_Baseline: < 1 second status update
Data_Requirements: User-recorded payment ready for processing

Prerequisites

Setup_Requirements: User logged in as Customer Executive, payment ready for processing
User_Roles_Permissions: Customer Executive with payment recording permissions
Test_Data:

User: Sarah Lee (Customer Executive)
Payment: Manual entry via system
Expected Status: Posted Prior_Test_Cases: CIS01US09_TC_021 (Payment ID generation)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete manual payment entry	Payment form completed by user	User: Sarah Lee	Manual entry
2	Process payment	Payment processing completes	N/A	Processing completion
3	Check initial payment status	Status immediately set to "Posted"	Status: Posted	Status verification
4	View payment details	Payment details show "Posted" status	Status Display: Posted	Details view
5	Verify status persistence	Status remains "Posted" after page refresh	Status: Posted	Persistence check
6	Check payment list	Payment appears in posted payments list	List: Posted payments	List verification
7	Verify recorded by information	Shows user who recorded payment	Recorded By: Sarah Lee	User tracking
8	Check processing time	Shows "Immediate" for user-recorded payments	Processing Time: Immediate	Processing time

Verification Points

Primary Verification: User-recorded payments are automatically marked with "Posted" status immediately upon processing
Secondary Verifications: Status persists across page refreshes Payment appears in posted payments list User who recorded payment is tracked Processing time shows as immediate
Negative Verification: Status never shows as pending or failed for user-recorded payments No status update delays No incorrect user attribution

TEST CASE 023: Online Payment Status Mapping

Test Case Metadata

Test Case ID: CIS01US09_TC_023
Title: Verify online payment gateway status mapping according to webhook and settlement status
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-External-Dependency, Gateway-Integration

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: Medium
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Stripe-Gateway, Webhook-Processing, Status-Mapping
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Integration-Testing, Gateway-Management
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-17
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_022, CIS01US09_TC_024

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Stripe test environment, Webhook service, Status mapping service
Performance_Baseline: < 30 seconds for webhook processing
Data_Requirements: Stripe test payments with various statuses

Prerequisites

Setup_Requirements: Stripe test environment configured, webhook endpoints active
User_Roles_Permissions: Admin access to view payment statuses
Test_Data:

Stripe Status: succeeded → Our Status: In Settlement → Settlement: In Progress
Stripe Status: failed → Our Status: Failed → Settlement: N/A
Stripe Status: pending → Our Status: Not Confirmed → Settlement: N/A Prior_Test_Cases: CIS01US09_TC_022 (User-recorded payments)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Simulate Stripe "succeeded" webhook	Webhook received and processed	Stripe: succeeded	Success scenario
2	Verify webhook status mapping	Status maps to "In Settlement"	Our Status: In Settlement	Status mapping
3	Check settlement status	Settlement status shows "In Progress"	Settlement: In Progress	Settlement mapping
4	Simulate Stripe "failed" webhook	Failed webhook processed	Stripe: failed	Failure scenario
5	Verify failed status mapping	Status maps to "Failed"	Our Status: Failed	Failed mapping
6	Check failed settlement status	Settlement status shows "N/A"	Settlement: N/A	No settlement for failed
7	Simulate Stripe "pending" webhook	Pending webhook processed	Stripe: pending	Pending scenario
8	Verify pending status mapping	Status maps to "Not Confirmed"	Our Status: Not Confirmed	Pending mapping
9	Test settlement status update	When Stripe sends "paid" settlement, status updates to "Success"	Settlement Update: Success	Settlement update
10	Verify processing time calculation	Shows calculated days for online payments	Processing Time: 2.3 days	Time calculation

Verification Points

Primary Verification: Online payment statuses map correctly according to defined webhook and settlement status mappings
Secondary Verifications: All Stripe statuses map to correct internal statuses Settlement statuses update appropriately Processing time calculated for online payments Webhook processing completes within 30 seconds
Negative Verification: No incorrect status mappings No webhook processing failures No missing settlement status updates

TEST CASE 024: Payment Amount Analysis Display

Test Case Metadata

Test Case ID: CIS01US09_TC_024
Title: Verify payment amount analysis showing billed amount, amount paid, and difference calculation
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Payment-Analysis, Calculation-Engine, Display-Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Payment-Analysis, Calculation-Accuracy
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-18
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_023, CIS01US09_TC_025

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment analysis service, Calculation engine
Performance_Baseline: < 2 seconds for analysis calculation
Data_Requirements: Payments with different payment scenarios (exact, over, under)

Prerequisites

Setup_Requirements: Various payment scenarios processed (exact, overpayment, underpayment)
User_Roles_Permissions: Customer Executive role
Test_Data:

Bill Payment: Billed $120.50, Paid $120.50 (Exact)
Service Payment: Service $150.00, Paid $175.00 (Overpaid)
Installment: Installment $75.25, Paid $70.00 (Underpaid) Prior_Test_Cases: CIS01US09_TC_023 (Status mapping)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	View bill payment details	Payment amount analysis section visible	Payment Type: Bill	Bill analysis
2	Check exact payment analysis	Shows "Billed: $120.50, Paid: $120.50, Difference: Exact Payment"	Billed: $120.50, Paid: $120.50, Status: Exact	Exact payment
3	View service payment details	Service payment analysis displayed	Payment Type: Service	Service analysis
4	Check overpayment analysis	Shows "Service: $150.00, Paid: $175.00, Difference: Overpaid $25.00"	Service: $150.00, Paid: $175.00, Status: Overpaid $25.00	Overpayment
5	View installment payment details	Installment analysis displayed	Payment Type: Installment	Installment analysis
6	Check underpayment analysis	Shows "Installment: $75.25, Paid: $70.00, Difference: Underpaid $5.25"	Installment: $75.25, Paid: $70.00, Status: Underpaid $5.25	Underpayment
7	Verify calculation accuracy	All difference calculations are mathematically correct	N/A	Calculation verification
8	Check analysis formatting	Amounts properly formatted with currency symbols	N/A	Formatting check
9	Test different payment types	Analysis works for all payment types (Bill, Service, Installment)	All types	Type coverage

Verification Points

Primary Verification: Payment amount analysis correctly displays billed/service/installment amount, amount paid, and accurate difference calculation
Secondary Verifications: Calculations are mathematically accurate Different payment scenarios (exact, over, under) properly identified Analysis available for all payment types Proper currency formatting throughout
Negative Verification: No calculation errors No missing analysis information No incorrect difference categorization

TEST CASE 025: Cash Payment Details Display

Test Case Metadata

Test Case ID: CIS01US09_TC_025
Title: Verify cash payment details showing amount received and change given (cash method only)
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Cash-Processing, Payment-Details, Display-Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Payment-Details, Cash-Handling
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-19
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_013, CIS01US09_TC_024

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Cash payment processing, Payment details service
Performance_Baseline: < 1 second details display
Data_Requirements: Cash payment processed with change given

Prerequisites

Setup_Requirements: Cash payment completed with change scenario
User_Roles_Permissions: Customer Executive role
Test_Data:

Payment Amount: $120.50
Cash Received: $125.00
Change Given: $4.50
Payment Method: Cash Prior_Test_Cases: CIS01US09_TC_013 (Cash processing)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	View cash payment details	Payment details page displays	Payment Method: Cash	Details access
2	Locate cash payment details section	"Cash Payments Details" section visible	N/A	Section identification
3	Verify amount received display	"Amount Received: $125.00" shown	Amount Received: $125.00	Received amount
4	Verify change given display	"Change Given: $4.50" shown	Change Given: $4.50	Change amount
5	Check section exclusivity	Section only appears for cash payments	Method: Cash only	Cash exclusivity
6	View non-cash payment	Cash details section not present for credit card payments	Method: Credit Card	Non-cash verification
7	Verify calculation accuracy	Change amount matches receipt calculation	Change: $4.50	Calculation check
8	Check formatting	Amounts displayed with proper currency formatting	Format: $XX.XX	Formatting verification

Verification Points

Primary Verification: Cash payment details section appears only for cash payments and displays accurate amount received and change given
Secondary Verifications: Section appears exclusively for cash payment method Amount received and change given are accurate Proper currency formatting used Section not displayed for other payment methods
Negative Verification: No cash details for non-cash payments No calculation errors in change amounts No formatting issues

TEST CASE 026: Transaction ID and Receipt Number Generation

Test Case Metadata

Test Case ID: CIS01US09_TC_026
Title: Verify unique transaction ID and receipt number generation using system number format
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Number-Generation, Database, Configuration-Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Number-Management
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-20
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_021, CIS01US09_TC_025

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Number generation service, Database, System configuration
Performance_Baseline: < 1 second generation
Data_Requirements: System number formats configured

Prerequisites

Setup_Requirements: Number formats configured (TXN-R-XXXXX, R-XXXXX)
User_Roles_Permissions: Customer Executive role
Test_Data:

Expected Transaction ID: TXN-R-13261
Expected Receipt Number: R-13261
Sequential numbering system Prior_Test_Cases: CIS01US09_TC_025 (Cash details)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Process first payment	Transaction ID and Receipt Number generated	N/A	First payment
2	Verify Transaction ID format	ID follows TXN-R-XXXXX pattern	Transaction ID: TXN-R-13261	Transaction format
3	Verify Receipt Number format	Number follows R-XXXXX pattern	Receipt Number: R-13261	Receipt format
4	Check ID correlation	Transaction ID contains receipt number	TXN-R-13261 contains R-13261	ID correlation
5	Process second payment	New unique IDs generated	Transaction ID: TXN-R-13262, Receipt: R-13262	Second payment
6	Verify sequential numbering	Numbers increment sequentially	Sequential: 13261, 13262	Sequential verification
7	Check uniqueness	All generated IDs are unique	All unique	Uniqueness check
8	Verify database storage	IDs stored correctly in payment records	Database verification	Storage check

Verification Points

Primary Verification: Unique transaction IDs and receipt numbers generate following system number format with proper correlation
Secondary Verifications: Transaction ID follows TXN-R-XXXXX format Receipt number follows R-XXXXX format Sequential numbering works correctly IDs are properly correlated and unique
Negative Verification: No duplicate IDs generated No format violations No correlation errors

TEST CASE 027: Processing Time Display Logic

Test Case Metadata

Test Case ID: CIS01US09_TC_027
Title: Verify processing time display shows Immediate for user-recorded and calculated days for online payments
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Medium, Integration-Point, Processing-Time

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Time-Calculation, Payment-Processing, Display-Logic
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Processing-Analytics, Time-Tracking
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: CIS01US09, AC-21
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_022, CIS01US09_TC_023

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Time calculation service, Payment processing
Performance_Baseline: < 1 second calculation
Data_Requirements: Both user-recorded and online payments

Prerequisites

Setup_Requirements: User-recorded and online payments available for comparison
User_Roles_Permissions: Customer Executive role
Test_Data:

User-recorded payment by Sarah Lee
Online payment via Stripe (2.3 days processing)
Manual payment (immediate processing) Prior_Test_Cases: CIS01US09_TC_026 (ID generation)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	View user-recorded payment details	Processing information section visible	Payment: User-recorded	User payment
2	Check processing time for user payment	Shows "Immediate"	Processing Time: Immediate	Immediate display
3	View online payment details	Online payment processing info displayed	Payment: Online/Stripe	Online payment
4	Check processing time for online payment	Shows calculated days (e.g., "2.3 days")	Processing Time: 2.3 days	Calculated time
5	Verify time calculation accuracy	Days calculated from payment initiation to settlement	Calculation verification	Accuracy check
6	Compare different online payments	Different online payments show their respective processing times	Various times	Multiple online payments
7	Check processing time formatting	Time displayed in user-friendly format	Format: "X.X days" or "Immediate"	Format verification
8	Verify real-time calculation	Processing time updates as payment status changes	Real-time updates	Dynamic calculation

Verification Points

Primary Verification: Processing time displays "Immediate" for user-recorded payments and calculated days for online payments
Secondary Verifications: User-recorded payments always show "Immediate" Online payments show calculated processing time in days Time calculations are accurate Formatting is user-friendly and consistent
Negative Verification: User payments never show calculated days Online payments never show "Immediate" No calculation errors in processing time

TEST CASE 028: Payment Verification Status Logic

Test Case Metadata

Test Case ID: CIS01US09_TC_028
Title: Verify payment verification status logic - user-recorded marked Verified, online marked Pending with verify button
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Verification-Service, Payment-Processing, Status-Management
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Verification-Management
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-22
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_022, CIS01US09_TC_023

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Verification service, Payment processing, Status management
Performance_Baseline: < 2 seconds status update
Data_Requirements: Both user-recorded and online payments

Prerequisites

Setup_Requirements: User-recorded and online payments processed
User_Roles_Permissions: Customer Executive with verification permissions
Test_Data:

User-recorded payment by Sarah Lee
Online payment via gateway
Verification button functionality Prior_Test_Cases: CIS01US09_TC_027 (Processing time)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	View user-recorded payment details	Payment details with verification section	Payment: User-recorded	User payment
2	Check verification status for user payment	Shows "Verified" status	Verification: Verified	User payment verification
3	Verify no verify button for user payment	No verify button present	Button: Not present	User payment button
4	View online payment details	Online payment verification section	Payment: Online	Online payment
5	Check verification status for online payment	Shows "Pending" status	Verification: Pending	Online payment verification
6	Verify verify button presence	"Verify" button visible under processing information	Button: Verify	Online payment button
7	Click verify button	Payment status updates to "Verified"	Status: Verified	Manual verification
8	Verify button state after verification	Button disabled or changes to "Verified"	Button: Disabled/Verified	Post-verification state
9	Check status persistence	Verification status persists after page refresh	Status: Verified	Status persistence

Verification Points

Primary Verification: User-recorded payments are automatically marked "Verified" while online payments show "Pending" with verify button
Secondary Verifications: User-recorded payments never show verify button Online payments always show verify button until verified Manual verification updates status correctly Status changes persist across sessions
Negative Verification: User payments cannot be marked as pending Online payments don't auto-verify No unauthorized verification changes

TEST CASE 029: Automatic Credit Note Generation for Overpayments

Test Case Metadata

Test Case ID: CIS01US09_TC_029
Title: Verify automatic credit note generation for overpayments with unique sequential numbering
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Credit-Note-Service, Payment-Processing, Number-Generation
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Credit-Management
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-23
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_009, CIS01US09_TC_011

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit note service, Number generation, Payment processing
Performance_Baseline: < 3 seconds credit note generation
Data_Requirements: Payment scenarios with overpayments

Prerequisites

Setup_Requirements: Credit note system enabled, overpayment scenarios configured
User_Roles_Permissions: Customer Executive with credit note permissions
Test_Data:

Payment Amount: $100.00
Amount Received: $125.00
Overpayment: $25.00
Expected Credit Note: CN-XXXXX Prior_Test_Cases: CIS01US09_TC_028 (Verification status)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Process payment with overpayment	Payment successful with overpayment detected	Overpayment: $25.00	Overpayment scenario
2	Check credit note generation trigger	System automatically generates credit note	Auto-generation triggered	Automatic trigger
3	Verify credit note number format	Credit note follows CN-XXXXX format	Credit Note: CN-46129	Number format
4	Check credit note amount	Credit note amount equals overpayment amount	Credit Amount: $25.00	Amount accuracy
5	Verify credit note details	Complete credit note information generated	Customer, amount, reason	Details completion
6	Process second overpayment	Generate another credit note	Second overpayment	Sequential numbering
7	Verify sequential numbering	Second credit note number increments	CN-46130	Sequential verification
8	Check credit note linkage	Credit note linked to original payment	Payment linkage	Payment association
9	Verify credit note accessibility	Can view credit note from payment details	Access verification	Accessibility check

Verification Points

Primary Verification: Overpayments automatically generate credit notes with unique sequential numbering and correct amounts
Secondary Verifications: Credit notes follow CN-XXXXX numbering format Credit amount equals exact overpayment amount Sequential numbering works correctly Credit notes link to originating payments
Negative Verification: No credit notes generated for exact payments No duplicate credit note numbers No incorrect credit amounts

TEST CASE 030: Credit Note Amount Validation

Test Case Metadata

Test Case ID: CIS01US09_TC_030
Title: Verify credit note amount cannot exceed original payment amount with proper validation
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point, Credit-Validation

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Credit-Note-Validation, Business-Rules, Form-Validation
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Validation-Testing, Business-Rules
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-24
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_029, CIS01US09_TC_031

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit note validation service, Business rules engine
Performance_Baseline: < 1 second validation
Data_Requirements: Payment with credit note creation capability

Prerequisites

Setup_Requirements: Credit note creation form accessible, validation rules active
User_Roles_Permissions: Customer Executive with credit note creation permissions
Test_Data:

Original Payment: $145.50
Valid Credit Amount: $145.50
Invalid Credit Amount: $150.00
Test scenarios for boundary conditions Prior_Test_Cases: CIS01US09_TC_029 (Credit note generation)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Access credit note creation form	Credit note form displays with payment details	Original Payment: $145.50	Form access
2	Verify maximum limit display	Form shows maximum credit amount allowed	Max: $145.50	Limit display
3	Enter valid credit amount	Amount accepted without error	Credit Amount: $100.00	Valid amount
4	Enter maximum credit amount	Amount equal to payment accepted	Credit Amount: $145.50	Maximum amount
5	Attempt to enter amount exceeding payment	Validation error displayed	Credit Amount: $150.00	Exceeding amount
6	Check error message	Clear error message about maximum limit	Error: "Cannot exceed $145.50"	Error messaging
7	Test negative amount	Negative amounts rejected	Credit Amount: -$10.00	Negative validation
8	Test zero amount	Zero amount validation	Credit Amount: $0.00	Zero validation
9	Verify form submission prevention	Cannot submit with invalid amounts	Invalid submission blocked	Submission prevention

Verification Points

Primary Verification: Credit note amount validation prevents amounts exceeding original payment with clear error messages
Secondary Verifications: Maximum limit clearly displayed and enforced Negative and zero amounts properly rejected Error messages are clear and helpful Form submission blocked for invalid amounts
Negative Verification: Cannot create credit notes exceeding payment amount No submission allowed with invalid amounts No calculation bypass possible

TEST CASE 031: Credit Note Reason Selection

Test Case Metadata

Test Case ID: CIS01US09_TC_031
Title: Verify credit note reason selection from predefined dropdown options with mandatory validation
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, Reason-Selection

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Dropdown-Configuration, Validation-Service, Business-Rules
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Form-Validation, Configuration-Testing
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-25
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_030, CIS01US09_TC_032

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Configuration service, Validation service
Performance_Baseline: < 1 second dropdown load
Data_Requirements: Credit note creation form with reason dropdown

Prerequisites

Setup_Requirements: Credit note reasons configured in system
User_Roles_Permissions: Customer Executive role
Test_Data:

Predefined reasons: Overpayment, Duplicate Payment, Billing Error, Billing Adjustment, Refund Request, Customer Request, Other
Mandatory field validation active Prior_Test_Cases: CIS01US09_TC_030 (Amount validation)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Access credit note creation form	Form displays with reason dropdown	N/A	Form access
2	Click "Reason for Credit Note" dropdown	Dropdown opens with predefined options	N/A	Dropdown functionality
3	Verify "Overpayment" option	Option available and selectable	Reason: Overpayment	Option verification
4	Verify "Duplicate Payment" option	Option available and selectable	Reason: Duplicate Payment	Option verification
5	Verify "Billing Error" option	Option available and selectable	Reason: Billing Error	Option verification
6	Verify "Billing Adjustment" option	Option available and selectable	Reason: Billing Adjustment	Option verification
7	Verify "Refund Request" option	Option available and selectable	Reason: Refund Request	Option verification
8	Verify "Customer Request" option	Option available and selectable	Reason: Customer Request	Option verification
9	Verify "Other" option	Option available and selectable	Reason: Other	Option verification
10	Attempt form submission without reason	Validation error displayed	No reason selected	Mandatory validation
11	Select reason and verify acceptance	Form accepts selection	Reason: Overpayment	Selection acceptance

Verification Points

Primary Verification: Credit note reason dropdown contains all predefined options and selection is mandatory
Secondary Verifications: All configured reasons are available Reason selection is mandatory for form submission Selected reasons are properly stored Dropdown loads within 1 second
Negative Verification: Cannot submit without reason selection No unauthorized reason options appear No custom reason entry allowed

TEST CASE 032: Credit Note Calculation Logic

Test Case Metadata

Test Case ID: CIS01US09_TC_032
Title: Verify remaining payment value calculation as Original Payment Amount minus Credit Note Amount
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Calculation-Engine, Credit-Note-Service, Payment-Processing
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Calculation-Accuracy, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-26
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_031, CIS01US09_TC_033

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Calculation engine, Credit note service
Performance_Baseline: < 1 second calculation
Data_Requirements: Credit note scenarios with various amounts

Prerequisites

Setup_Requirements: Credit note creation capability, calculation engine active
User_Roles_Permissions: Customer Executive role
Test_Data:

Original Payment: $145.50
Credit Note Amount: $45.50
Expected Remaining: $100.00
Multiple test scenarios Prior_Test_Cases: CIS01US09_TC_031 (Reason selection)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Create credit note for partial amount	Credit note form shows calculation summary	Original: $145.50, Credit: $45.50	Partial credit
2	Verify remaining value calculation	Shows "Remaining Payment Value: $100.00"	Remaining: $100.00	Calculation verification
3	Test full credit note amount	Remaining value shows $0.00	Original: $145.50, Credit: $145.50, Remaining: $0.00	Full credit
4	Test minimum credit amount	Calculation works for small amounts	Original: $145.50, Credit: $0.01, Remaining: $145.49	Minimum amount
5	Verify real-time calculation	Values update as credit amount changes	Dynamic calculation	Real-time updates
6	Test calculation precision	Decimal calculations accurate to 2 places	Precision: $XX.XX	Decimal precision
7	Check calculation display formatting	Values properly formatted with currency symbols	Format: $XXX.XX	Formatting check
8	Verify negative prevention	Remaining value cannot go negative	No negative values	Negative prevention

Verification Points

Primary Verification: Remaining payment value correctly calculated as Original Payment Amount minus Credit Note Amount
Secondary Verifications: Calculations are mathematically accurate Real-time updates work correctly Decimal precision maintained to 2 places Cannot result in negative remaining values
Negative Verification: No calculation errors or rounding issues No negative remaining values possible No formatting errors in display

TEST CASE 033: Credit Note Expiry Date Configuration

Test Case Metadata

Test Case ID: CIS01US09_TC_033
Title: Verify credit note expiry date set to one year from creation date by default
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Date-Calculation, Configuration-Service, Credit-Note-Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Date-Management, Configuration-Testing
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-27
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_032, CIS01US09_TC_034

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Date calculation service, Configuration service
Performance_Baseline: < 1 second date calculation
Data_Requirements: Credit note creation with date verification

Prerequisites

Setup_Requirements: Credit note system with default expiry configuration (1 year)
User_Roles_Permissions: Customer Executive role
Test_Data:

Creation Date: June 17, 2025
Expected Expiry: June 17, 2026
Time zone considerations Prior_Test_Cases: CIS01US09_TC_032 (Calculation logic)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Create credit note on June 17, 2025	Credit note created successfully	Creation Date: 2025-06-17	Credit note creation
2	Check expiry date field	Expiry date shows June 17, 2026	Expiry: 2026-06-17	Expiry calculation
3	Verify one year calculation	Exactly 365 days (or 366 for leap year) added	Calculation: +1 year	Year calculation
4	Test leap year scenario	Leap year handling correct	Leap year test	Leap year handling
5	Check date format	Date displayed in system standard format	Format: MM/DD/YYYY or DD/MM/YYYY	Date formatting
6	Verify expiry date storage	Date stored correctly in database	Database verification	Storage check
7	Test multiple credit notes	Each gets correct expiry based on creation date	Multiple dates	Multiple scenarios
8	Check time zone handling	Expiry calculated using correct time zone	Time zone verification	Time zone check

Verification Points

Primary Verification: Credit note expiry date is automatically set to exactly one year from creation date
Secondary Verifications: Date calculation handles leap years correctly Time zone considerations are properly applied Date format follows system standards Expiry dates store correctly in database
Negative Verification: No incorrect date calculations No time zone conversion errors No date format inconsistencies

TEST CASE 034: Credit Note Usage Tracking

Test Case Metadata

Test Case ID: CIS01US09_TC_034
Title: Verify credit note usage percentage tracking and automatic status update to Applied when remaining balance reaches zero
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Usage-Tracking

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Credit-Usage-Tracking, Status-Management, Calculation-Engine
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Credit-Management, Usage-Analytics
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-28
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_033, CIS01US09_TC_035

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit usage service, Status management, Calculation engine
Performance_Baseline: < 2 seconds status update
Data_Requirements: Credit note with usage scenarios

Prerequisites

Setup_Requirements: Credit note created with tracking capability, usage scenarios available
User_Roles_Permissions: Customer Executive with credit note management permissions
Test_Data:

Credit Note: CN-46129 ($100.00)
Usage scenarios: $25.00, $50.00, $25.00 (totaling $100.00)
Percentage tracking: 25%, 75%, 100% Prior_Test_Cases: CIS01US09_TC_033 (Expiry configuration)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	View new credit note details	Credit note shows 0% usage, "Active" status	Usage: 0%, Status: Active	Initial state
2	Apply $25.00 from credit note	Usage updates to 25%	Applied: $25.00, Usage: 25%, Remaining: $75.00	First usage
3	Verify percentage calculation	Shows (25/100) × 100 = 25%	Calculation: 25%	Percentage accuracy
4	Apply additional $50.00	Usage updates to 75%	Applied: $75.00, Usage: 75%, Remaining: $25.00	Partial usage
5	Check status remains Active	Status still shows "Active"	Status: Active	Status check
6	Apply final $25.00	Usage reaches 100%	Applied: $100.00, Usage: 100%, Remaining: $0.00	Full usage
7	Verify automatic status change	Status automatically changes to "Applied"	Status: Applied	Status change
8	Check status persistence	Status remains "Applied" after refresh	Status: Applied	Status persistence
9	Verify credit note in applied list	Appears in applied credit notes list	List: Applied credits	List verification

Verification Points

Primary Verification: Credit note usage percentage tracks correctly and status automatically changes to "Applied" when fully used
Secondary Verifications: Usage percentage calculations are accurate Status changes occur automatically at 100% usage Remaining balance updates correctly Status changes persist across sessions
Negative Verification: No usage calculation errors No premature status changes No incorrect remaining balance calculations

TEST CASE 035: Dashboard KPI Display

Test Case Metadata

Test Case ID: CIS01US09_TC_035
Title: Verify payment dashboard displays header KPIs: Total Collected, Received Today, Collection Rate, and Average Collection Time
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Services-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, KPI-Tracking
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-29
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_034, CIS01US09_TC_036

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Dashboard service, Analytics engine, Database
Performance_Baseline: < 3 seconds KPI load
Data_Requirements: Payment transactions for current month and today

Prerequisites

Setup_Requirements: Payment dashboard accessible, payment data available for current month
User_Roles_Permissions: Customer Executive with dashboard access
Test_Data:

Month: April 2025
Total Collected: $45,230.75
Today's Received: $3,420.50 (15 transactions)
Collection Rate: 94.5%
Avg Collection Time: 3.2 days Prior_Test_Cases: CIS01US09_TC_034 (Credit note usage)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Payments Dashboard	Dashboard loads with header KPI section	N/A	Dashboard access
2	Verify Total Collected KPI	Shows cumulative payment amount for April 2025	Total Collected: $45,230.75	Monthly total
3	Check Total Collected updates	Updates automatically with new posted payments	Dynamic updates	Real-time updates
4	Verify Received Today KPI	Shows today's total amount and transaction count	Received Today: $3,420.50 (15 transactions)	Daily total
5	Check today's data accuracy	Only includes transactions posted on current date	Current date filter	Date accuracy
6	Verify Collection Rate KPI	Shows (Total Collected / Total Due) × 100 for April	Collection Rate: 94.5%	Rate calculation
7	Check collection rate calculation	Only includes posted payments for selected period	Posted payments only	Calculation accuracy
8	Verify Average Collection Time KPI	Shows average days between generation and payment	Avg Collection Time: 3.2 days	Time calculation
9	Check time calculation accuracy	Includes only posted payments for April 2025	April 2025 payments	Period accuracy
10	Test KPI refresh	KPIs update when page refreshed	Data refresh	Refresh functionality

Verification Points

Primary Verification: Dashboard displays all four header KPIs with accurate calculations based on specified time periods
Secondary Verifications: KPIs load within 3 seconds All calculations are mathematically accurate Date filtering works correctly for each KPI Real-time updates function properly
Negative Verification: No incorrect calculation formulas No wrong date period inclusions No performance issues with KPI loading

TEST CASE 036: Payment Tabs Navigation

Test Case Metadata

Test Case ID: CIS01US09_TC_036
Title: Verify payment dashboard tabs navigation between All Payments and Credit Notes with default selection
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Tab-Navigation, UI-Components, Data-Filtering
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: UI-Testing, Navigation-Testing
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-30
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_035, CIS01US09_TC_037

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Tab navigation service, UI components
Performance_Baseline: < 1 second tab switching
Data_Requirements: Both payments and credit notes data available

Prerequisites

Setup_Requirements: Payment dashboard with both payments and credit notes data
User_Roles_Permissions: Customer Executive role
Test_Data:

Available tabs: All Payments, Credit Notes
Default selection: All Payments
Sample data in both categories Prior_Test_Cases: CIS01US09_TC_035 (Dashboard KPIs)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Access payments dashboard	Dashboard loads with tab section visible	N/A	Dashboard access
2	Verify default tab selection	"All Payments" tab is selected by default	Default: All Payments	Default selection
3	Check All Payments content	Payment list and filters displayed	Payment data visible	Content verification
4	Click "Credit Notes" tab	Tab switches to credit notes view	Tab: Credit Notes	Tab switching
5	Verify Credit Notes content	Credit note list and filters displayed	Credit note data visible	Content verification
6	Check tab visual state	Credit Notes tab appears active/selected	Active state	Visual feedback
7	Click "All Payments" tab	Returns to payments view	Tab: All Payments	Return navigation
8	Verify tab switching speed	Tab changes occur within 1 second	Performance check	Speed verification
9	Test browser back/forward	Tab state maintained with browser navigation	Browser navigation	State persistence

Verification Points

Primary Verification: Tab navigation works correctly with All Payments as default and proper content switching
Secondary Verifications: Default tab selection is All Payments Tab switching is smooth and fast Content updates appropriately for each tab Visual feedback shows active tab clearly
Negative Verification: No content mixing between tabs No navigation delays or errors No state corruption during switching

TEST CASE 037: Payment Search Functionality

Test Case Metadata

Test Case ID: CIS01US09_TC_037
Title: Verify payment search functionality across consumer name, receipt number, and consumer ID with case-insensitive partial matching
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-Medium, Integration-End-to-End, Search-Functionality, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Search-Service, Database, Payment-Data
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Search-Functionality, Performance-Testing
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-31
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_036, CIS01US09_TC_038

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Search service, Database, Payment records
Performance_Baseline: < 2 seconds search response
Data_Requirements: Multiple payment records with various consumer names, receipt numbers, and IDs

Prerequisites

Setup_Requirements: Payment dashboard with search functionality, multiple payment records
User_Roles_Permissions: Customer Executive role
Test_Data:

Consumer: John Doe, Receipt: R-5001, ID: WU-10001
Consumer: Jane Smith, Receipt: R-5002, ID: WU-10002
Consumer: Robert Johnson, Receipt: R-5003, ID: WU-10003 Prior_Test_Cases: CIS01US09_TC_036 (Tab navigation)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Locate payment search field	Search field visible on payments dashboard	N/A	Search field identification
2	Enter consumer name "john"	Returns payments for John Doe	Search: "john"	Name search
3	Clear and enter "JANE"	Returns payments for Jane Smith	Search: "JANE"	Case-insensitive name
4	Clear and enter receipt "R-5001"	Returns payment with receipt R-5001	Search: "R-5001"	Receipt number search
5	Clear and enter partial receipt "5002"	Returns payment with receipt R-5002	Search: "5002"	Partial receipt search
6	Clear and enter consumer ID "WU-10003"	Returns payments for Robert Johnson	Search: "WU-10003"	Consumer ID search
7	Clear and enter partial ID "10001"	Returns payments for John Doe	Search: "10001"	Partial ID search
8	Test invalid search "xyz123"	Shows "no results found" message	Search: "xyz123"	Invalid search
9	Check search response time	Results appear within 2 seconds	Performance check	Response time
10	Test empty search	Shows all payments or clears results	Empty search	Empty search behavior

Verification Points

Primary Verification: Search functionality works across consumer name, receipt number, and consumer ID with case-insensitive partial matching
Secondary Verifications: Search is case-insensitive for all fields Partial matches work for all search types Search response time under 2 seconds Clear feedback for no results found
Negative Verification: No incorrect search results No performance issues with large datasets No search functionality failures

TEST CASE 038: Payment Filters Implementation

Test Case Metadata

Test Case ID: CIS01US09_TC_038
Title: Verify payment dashboard filters for date range, payment method, payment status, and payment type
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Filter-Service, Database-Queries, Data-Processing
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Filter-Testing, Data-Analytics
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-32
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_037, CIS01US09_TC_039

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Filter service, Database queries, Payment data
Performance_Baseline: < 3 seconds filter application
Data_Requirements: Payment records with various methods, statuses, types, and dates

Prerequisites

Setup_Requirements: Payment dashboard with filter functionality, diverse payment data
User_Roles_Permissions: Customer Executive role
Test_Data:

Date ranges: Last 7 days, Last 30 days, Custom range
Payment methods: Cash, Credit Card, Bank Transfer
Statuses: Posted, Pending, Failed
Types: Bill, Service, Installment Prior_Test_Cases: CIS01US09_TC_037 (Search functionality)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Locate filter section on dashboard	Filter options visible and accessible	N/A	Filter availability
2	Apply date range filter "Last 7 days"	Shows only payments from last 7 days	Date filter: Last 7 days	Date range filtering
3	Select custom date range	Date picker allows custom range selection	Custom: 06/01/2025 - 06/17/2025	Custom date range
4	Apply payment method filter "Cash"	Shows only cash payments	Method filter: Cash	Method filtering
5	Apply payment status filter "Posted"	Shows only posted payments	Status filter: Posted	Status filtering
6	Apply payment type filter "Bill"	Shows only bill payments	Type filter: Bill	Type filtering
7	Combine multiple filters	Shows payments matching all selected criteria	Combined filters	Multiple filter combination
8	Clear individual filters	Can remove filters one by one	Filter removal	Individual filter clearing
9	Clear all filters	Returns to showing all payments	Clear all	Complete filter reset
10	Check filter performance	Filter application completes within 3 seconds	Performance check	Filter response time

Verification Points

Primary Verification: Payment dashboard filters work correctly for date range, payment method, status, and type with proper data filtering
Secondary Verifications: All filter types function independently Multiple filters can be combined effectively Filter clearing works for individual and all filters Filter application performance meets requirements
Negative Verification: No incorrect data filtering No filter combination conflicts No performance degradation with multiple filters

TEST CASE 039: Payment Table Display and Clickable Receipt Links

Test Case Metadata

Test Case ID: CIS01US09_TC_039
Title: Verify payment table displays Receipt #, Consumer, Amount, Method, Date, Type, Status columns with clickable receipt links
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-Medium, Integration-End-to-End, Table-Display, HappyPath

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Table-Display, Receipt-Service, Navigation-Links
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: UI-Testing, Table-Functionality
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-33
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_038, CIS01US09_TC_040

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Table rendering service, Receipt service, Navigation
Performance_Baseline: < 2 seconds table load
Data_Requirements: Payment records with complete information

Prerequisites

Setup_Requirements: Payment dashboard with table display, payment records available
User_Roles_Permissions: Customer Executive role
Test_Data:

Sample payments with all required fields
Receipt numbers: R-5001, R-5002, R-5003
Various consumers, amounts, methods, dates, types, statuses Prior_Test_Cases: CIS01US09_TC_038 (Filter functionality)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	View payment table on dashboard	Table displays with all required columns	N/A	Table structure
2	Verify Receipt # column	Column shows receipt numbers with proper formatting	Receipt #: R-5001, R-5002, R-5003	Receipt column
3	Check receipt number clickability	Receipt numbers appear as clickable links	Clickable links	Link functionality
4	Click receipt number link	Opens detailed receipt view	Link: R-5001	Receipt navigation
5	Verify Consumer column	Shows consumer full name and ID	Consumer: John Doe (WU-10001)	Consumer display
6	Check Amount column	Displays payment amount with currency formatting	Amount: $120.45	Amount formatting
7	Verify Method column	Shows payment method (Cash, Credit Card, etc.)	Method: Cash	Method display
8	Check Date column	Shows payment date in system format	Date: 06/17/2025	Date formatting
9	Verify Type column	Displays payment type (Bill, Service, Installment)	Type: Bill	Type display
10	Check Status column	Shows payment status with appropriate styling	Status: Posted	Status display
11	Verify table sorting	Columns can be sorted by clicking headers	Sortable columns	Sorting functionality

Verification Points

Primary Verification: Payment table displays all required columns with proper formatting and clickable receipt links
Secondary Verifications: All columns display accurate data Receipt numbers are clickable and navigate correctly Data formatting is consistent and professional Table loads within 2 seconds
Negative Verification: No missing column data No broken receipt links No formatting inconsistencies

TEST CASE 040: Three-Dot Menu Actions

Test Case Metadata

Test Case ID: CIS01US09_TC_040
Title: Verify three-dot menu actions: View Details, View Receipt, Create Credit Note, View Payment
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, Menu-Actions

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Menu-Service, Navigation, Receipt-Service, Credit-Note-Service
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: UI-Testing, Menu-Functionality
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-34
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_039, CIS01US09_TC_041

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Menu service, Navigation, Receipt service, Credit note service
Performance_Baseline: < 2 seconds menu action execution
Data_Requirements: Payment records with three-dot menu functionality

Prerequisites

Setup_Requirements: Payment table with three-dot menu functionality, various payment records
User_Roles_Permissions: Customer Executive with all menu action permissions
Test_Data:

Payment record: R-5001 (John Doe, $120.45, Cash, Posted)
Payment record with overpayment for credit note testing Prior_Test_Cases: CIS01US09_TC_039 (Table display)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Locate three-dot menu in payment row	Menu icon visible in payment table row	Payment: R-5001	Menu visibility
2	Click three-dot menu	Dropdown menu opens with available actions	N/A	Menu functionality
3	Verify "View Details" option	Option available and selectable	Action: View Details	Details option
4	Click "View Details"	Opens payment details page/modal	Details page	Details navigation
5	Return to table and click menu again	Menu reopens with all options	N/A	Menu reopening
6	Verify "View Receipt" option	Option available and selectable	Action: View Receipt	Receipt option
7	Click "View Receipt"	Opens receipt view/download	Receipt view	Receipt navigation
8	Return to table and test "Create Credit Note"	Option available for applicable payments	Action: Create Credit Note	Credit note option
9	Click "Create Credit Note"	Opens credit note creation form	Credit note form	Credit note navigation
10	Verify "View Payment" option	Option available and functional	Action: View Payment	Payment option
11	Test menu on different payment types	Menu actions appropriate for payment type	Various payments	Type-specific actions

Verification Points

Primary Verification: Three-dot menu displays all required actions and executes them correctly
Secondary Verifications: All menu options are functional Actions navigate to correct destinations Menu actions complete within 2 seconds Menu options appropriate for payment context
Negative Verification: No missing menu options No broken navigation links No unauthorized action access

TEST CASE 041: Record Payment Button Validation

Test Case Metadata

Test Case ID: CIS01US09_TC_041
Title: Verify Record Payment button validation and mandatory field enforcement
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point, Form-Validation

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Services-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Validation-Testing
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-35
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_040, CIS01US09_TC_015

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Form validation service, Payment processing
Performance_Baseline: < 1 second validation
Data_Requirements: Payment form with validation rules

Prerequisites

Setup_Requirements: Payment form accessible with validation enabled
User_Roles_Permissions: Customer Executive role
Test_Data:

Valid payment scenario with all required fields
Scenarios with missing mandatory fields
Edge cases for field validation Prior_Test_Cases: CIS01US09_TC_015 (Form field validation)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Record Payment form	Form loads with Record Payment button disabled	N/A	Initial state
2	Attempt to click Record Payment without consumer	Button remains disabled, validation message shown	No consumer selected	Consumer validation
3	Select consumer, attempt without payment type	Button disabled, payment type validation shown	Consumer: John Doe, No payment type	Payment type validation
4	Select payment type, attempt without payment method	Button disabled, method validation shown	Type: Bill, No method	Method validation
5	Select payment method, attempt without amount	Button disabled, amount validation shown	Method: Cash, No amount	Amount validation
6	Enter invalid amount (negative/zero)	Button disabled, amount error shown	Amount: -$10.00 or $0.00	Invalid amount validation
7	Complete all mandatory fields correctly	Button becomes enabled	All fields valid	Complete form validation
8	Verify button functionality with valid data	Payment processes successfully	Valid payment data	Successful processing
9	Test button state during processing	Button disabled during processing, prevents double-click	Processing state	Processing protection

Verification Points

Primary Verification: Record Payment button enforces mandatory field validation and prevents invalid submissions
Secondary Verifications: Button state changes appropriately based on form validation Clear validation messages for missing/invalid fields Button prevents double-clicking during processing All mandatory fields properly validated
Negative Verification: Cannot submit with missing mandatory fields Cannot submit with invalid field values No double-processing of payments

TEST CASE 042: Admin Rights Payment Editing

Test Case Metadata

Test Case ID: CIS01US09_TC_042
Title: Verify payment editing restrictions and admin rights enforcement
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Security
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Security, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point, Access-Control

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Services-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Security-Testing, Access-Control
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-36
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_022, CIS01US09_TC_028

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Authentication service, Role management, Payment service
Performance_Baseline: < 2 seconds access check
Data_Requirements: Posted payments and different user role accounts

Prerequisites

Setup_Requirements: Posted payments available, different user roles configured
User_Roles_Permissions: Customer Executive (standard) and Admin user accounts
Test_Data:

Posted payment: R-5001 (status: Posted)
Customer Executive user: Sarah Lee
Admin user: Admin User Prior_Test_Cases: CIS01US09_TC_022 (Payment status)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Login as Customer Executive (non-admin)	User logged in with standard permissions	User: Sarah Lee	Standard user login
2	View posted payment details	Payment details displayed, no edit options	Payment: R-5001 (Posted)	Posted payment view
3	Attempt to modify posted payment	Edit options disabled or not visible	No edit access	Edit restriction
4	Check payment actions menu	Limited actions available (view only)	Action menu: View only	Action restrictions
5	Logout and login as Admin user	Admin user logged in successfully	User: Admin User	Admin login
6	View same posted payment	Payment details with edit options available	Payment: R-5001 (Posted)	Admin view
7	Verify admin edit capabilities	Can access edit functions for posted payments	Edit access granted	Admin privileges
8	Test audit trail for admin changes	Changes logged with admin user attribution	Change log: Admin User	Audit logging
9	Test role validation API level	API prevents non-admin edits at backend	API validation	Backend validation

Verification Points

Primary Verification: Posted payments can only be edited by users with admin rights, standard users have view-only access
Secondary Verifications: Role-based access control properly enforced Admin changes are properly logged API-level validation prevents unauthorized edits Clear indication of user permissions in UI
Negative Verification: Non-admin users cannot edit posted payments No bypass of role-based restrictions No unauthorized access to edit functions

TEST CASE 043: Consumer Information Validation

Test Case Metadata

Test Case ID: CIS01US09_TC_043
Title: Verify consumer information validation and data integrity checks
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, Data-Validation

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Services-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Data-Validation, Consumer-Management
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-37
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_003, CIS01US09_TC_001

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer service, Validation service, Database
Performance_Baseline: < 2 seconds validation
Data_Requirements: Consumer records with various data scenarios

Prerequisites

Setup_Requirements: Consumer validation rules configured, test consumer data
User_Roles_Permissions: Customer Executive role
Test_Data:

Valid consumer: John Doe (complete profile)
Consumer with missing data: Incomplete Profile
Consumer with invalid formats: Bad Data Consumer Prior_Test_Cases: CIS01US09_TC_003 (Consumer details display)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Select consumer with complete profile	All required fields populated and validated	Consumer: John Doe (complete)	Valid consumer
2	Verify name field validation	Name displays correctly, no validation errors	Name: John Doe	Name validation
3	Check account number format	Account number follows system format rules	Account: WU-10001	Account format
4	Validate service address	Address formatted and complete	Address: 123 Main St, Springfield	Address validation
5	Check phone number format	Phone number in correct format with validation	Phone: (555) 123-4567	Phone validation
6	Validate email format	Email follows proper format rules	Email: john.doe@email.com	Email validation
7	Test consumer with missing data	Validation warnings for incomplete information	Consumer: Incomplete Profile	Missing data handling
8	Test invalid format scenarios	Appropriate error messages for invalid formats	Consumer: Bad Data Consumer	Invalid format handling
9	Verify data consistency checks	Consumer data consistent across all fields	All fields consistent	Consistency validation

Verification Points

Primary Verification: Consumer information validates correctly with appropriate error handling for invalid or missing data
Secondary Verifications: All required fields have proper validation rules Format validation works for phone, email, address Missing data is clearly indicated Data consistency maintained across consumer profile
Negative Verification: Invalid consumer data rejected appropriately No processing with incomplete required information No data corruption or inconsistencies

TEST CASE 044: Payment Date Handling

Test Case Metadata

Test Case ID: CIS01US09_TC_044
Title: Verify payment date handling, timezone considerations, and date validation
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Tags: MOD-CX-Backoffice, P2-High, Phase-

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Tags: MOD-CX-Backoffice, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, Date-Handling

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Services-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Date-Management, System-Integration
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-38
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_033, CIS01US09_TC_027

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Date service, Timezone service, Database
Performance_Baseline: < 1 second date processing
Data_Requirements: Payments processed in different timezones and dates

Prerequisites

Setup_Requirements: Timezone configuration set, multiple payment date scenarios
User_Roles_Permissions: Customer Executive role
Test_Data:

Payment Date: June 17, 2025
System Timezone: UTC-5 (EST)
Test Timezone: UTC+2 (CEST)
Date formats: MM/DD/YYYY, DD/MM/YYYY Prior_Test_Cases: CIS01US09_TC_027 (Processing time)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Process payment in local timezone	Payment date recorded with correct timezone	Date: 2025-06-17, TZ: UTC-5	Local timezone
2	Verify date display format	Date displayed in system configured format	Display: 06/17/2025	Date formatting
3	Check payment date storage	Date stored correctly in database with timezone	DB: 2025-06-17T15:30:00Z	Database storage
4	Test payment near midnight	Date boundary handling works correctly	Time: 23:59 PM	Midnight boundary
5	Verify date in different browser timezone	Date adjusts appropriately for user timezone	Browser TZ: UTC+2	Browser timezone
6	Check date sorting and filtering	Payments sort correctly by date	Date range filtering	Date operations
7	Test date validation for future dates	Future dates handled appropriately	Future date test	Future date handling
8	Verify date in receipt generation	Receipt shows correct payment date and time	Receipt date accuracy	Receipt dating
9	Test daylight saving time transitions	DST changes handled correctly	DST transition test	DST handling

Verification Points

Primary Verification: Payment dates are handled correctly with proper timezone considerations and format consistency
Secondary Verifications: Date storage includes timezone information Date display respects user/system timezone settings Date operations (sorting, filtering) work correctly DST transitions handled properly
Negative Verification: No date corruption during timezone changes No incorrect date calculations No date format inconsistencies

TEST CASE 045: Processing Information Validation

Test Case Metadata

Test Case ID: CIS01US09_TC_045
Title: Verify processing information validation and audit trail completeness
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Point, Audit-Trail

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Services-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Audit-Management
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-39
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_022, CIS01US09_TC_028

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Audit service, User management, Processing service
Performance_Baseline: < 2 seconds audit trail generation
Data_Requirements: Payments processed by different users and methods

Prerequisites

Setup_Requirements: Audit trail enabled, multiple user scenarios available
User_Roles_Permissions: Customer Executive role, Admin role
Test_Data:

User-recorded payment by Sarah Lee
Online payment via system
Admin modification scenario Prior_Test_Cases: CIS01US09_TC_022 (User-recorded status)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Process payment as Customer Executive	Processing info shows user name and role	Processed By: Sarah Lee (Customer Executive)	User attribution
2	Verify processing timestamp	Accurate timestamp recorded with timezone	Processing Time: 2025-06-17 15:30:00 EST	Timestamp accuracy
3	Check processing method attribution	Method clearly indicates manual vs system processing	Method: Manual Entry	Processing method
4	Review online payment processing info	System processing correctly attributed	Processed By: System (Online)	System attribution
5	Verify audit trail completeness	All processing steps logged in audit trail	Complete audit log	Audit completeness
6	Test admin modification tracking	Admin changes properly logged with user info	Modified By: Admin User	Admin tracking
7	Check processing information immutability	Processing info cannot be altered post-completion	Immutable processing data	Data immutability
8	Verify session information capture	User session details captured in processing info	Session ID, IP address	Session tracking
9	Test processing info in reports	Processing information available in system reports	Report data accuracy	Report integration

Verification Points

Primary_Verification: Processing information is complete, accurate, and provides full audit Primary Verification: Processing information is complete, accurate, and provides full audit trail for compliance

Secondary Verifications: All user actions properly attributed Timestamps accurate with timezone information Processing method clearly distinguished Audit trail is immutable and complete

Negative Verification: No missing processing information No ability to alter audit trail post-processing No incorrect user attribution

TEST CASE 046: Credit Notes Tab Search Functionality

Test Case Metadata

Test Case ID: CIS01US09_TC_046
Title: Verify credit notes tab search functionality across credit note number, consumer name, account number, and linked receipt
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Services-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Search-Functionality, Credit-Management
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-40
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_037, CIS01US09_TC_034

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Search service, Credit note service, Database
Performance_Baseline: < 2 seconds search response
Data_Requirements: Multiple credit notes with various search criteria

Prerequisites

Setup_Requirements: Credit notes tab with search functionality, multiple credit note records
User_Roles_Permissions: Customer Executive role
Test_Data:

Credit Note: CN-46129 (John Doe, WU-10001, R-5001)
Credit Note: CN-46130 (Jane Smith, WU-10002, R-5002)
Credit Note: CN-46131 (Robert Johnson, WU-10003, R-5003) Prior_Test_Cases: CIS01US09_TC_034 (Credit note usage)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Credit Notes tab	Credit Notes tab active with search field visible	N/A	Tab navigation
2	Enter credit note number "CN-46129"	Returns specific credit note CN-46129	Search: "CN-46129"	Credit note number search
3	Clear and enter partial number "46130"	Returns credit note CN-46130	Search: "46130"	Partial number search
4	Clear and enter consumer name "john"	Returns credit notes for John Doe	Search: "john"	Consumer name search
5	Clear and enter "JANE"	Returns credit notes for Jane Smith	Search: "JANE"	Case-insensitive name
6	Clear and enter account "WU-10003"	Returns credit notes for Robert Johnson	Search: "WU-10003"	Account number search
7	Clear and enter partial account "10001"	Returns credit notes for John Doe	Search: "10001"	Partial account search
8	Clear and enter receipt "R-5002"	Returns credit note linked to receipt R-5002	Search: "R-5002"	Linked receipt search
9	Test invalid search "xyz999"	Shows "no results found" message	Search: "xyz999"	Invalid search
10	Check search response time	Results appear within 2 seconds	Performance check	Response time
11	Test empty search	Shows all credit notes or clears results	Empty search	Empty search behavior

Verification Points

Primary Verification: Credit notes search works across all specified fields with case-insensitive partial matching
Secondary Verifications: Search supports credit note number, consumer name, account number, linked receipt Partial matches work for all search types Search is case-insensitive across all fields Clear feedback for no results found
Negative Verification: No incorrect search results No performance degradation with large datasets No search functionality failures

TEST CASE 047: Credit Note Filters Implementation

Test Case Metadata

Test Case ID: CIS01US09_TC_047
Title: Verify credit note filters for status, date range, reason, consumer, remaining amount, and linked payment
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Services-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Filter-Testing, Credit-Management
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-41
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_038, CIS01US09_TC_046

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Filter service, Credit note service, Database queries
Performance_Baseline: < 3 seconds filter application
Data_Requirements: Credit notes with diverse status, dates, reasons, amounts

Prerequisites

Setup_Requirements: Credit notes with various statuses, reasons, amounts, and dates
User_Roles_Permissions: Customer Executive role
Test_Data:

Status filters: Active, Applied
Date ranges: Last 30 days, Custom range
Reasons: Overpayment, Billing Error, Refund Request
Remaining amounts: $0.00 (Applied), >$0.00 (Active) Prior_Test_Cases: CIS01US09_TC_046 (Credit note search)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Locate credit note filter section	Filter options visible and accessible	N/A	Filter availability
2	Apply status filter "Active"	Shows only active credit notes	Status filter: Active	Status filtering
3	Apply status filter "Applied"	Shows only applied credit notes	Status filter: Applied	Applied status filter
4	Apply date range filter "Last 30 days"	Shows credit notes from last 30 days	Date filter: Last 30 days	Date range filtering
5	Select custom date range	Date picker allows custom range selection	Custom: 05/01/2025 - 06/17/2025	Custom date range
6	Apply reason filter "Overpayment"	Shows only overpayment credit notes	Reason filter: Overpayment	Reason filtering
7	Apply consumer filter	Shows credit notes for selected consumer	Consumer filter: John Doe	Consumer filtering
8	Apply remaining amount filter "Fully Used"	Shows credit notes with $0.00 remaining	Remaining: $0.00	Amount filtering
9	Apply linked payment filter	Shows credit notes for specific receipt	Linked Payment: R-5001	Payment linking filter
10	Combine multiple filters	Shows credit notes matching all criteria	Combined filters	Multiple filter combination
11	Clear individual filters	Can remove filters one by one	Filter removal	Individual filter clearing
12	Clear all filters	Returns to showing all credit notes	Clear all	Complete filter reset

Verification Points

Primary Verification: Credit note filters work correctly for all specified criteria with proper data filtering
Secondary Verifications: All filter types function independently and in combination Date range filtering works with custom selections Amount-based filtering accurately categorizes credit notes Filter clearing works for individual and all filters
Negative Verification: No incorrect data filtering No filter combination conflicts No performance degradation with multiple filters

TEST CASE 048: Credit Note Three-Dot Actions

Test Case Metadata

Test Case ID: CIS01US09_TC_048
Title: Verify credit note three-dot menu actions: View Details, Print Credit Note, View Credit Note, Download
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Services-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: UI-Testing, Credit-Management
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CIS01US09, AC-42
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_040, CIS01US09_TC_047

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Menu service, PDF generation, Credit note service
Performance_Baseline: < 2 seconds menu action execution
Data_Requirements: Credit notes with three-dot menu functionality

Prerequisites

Setup_Requirements: Credit notes table with menu functionality, PDF generation enabled
User_Roles_Permissions: Customer Executive with credit note permissions
Test_Data:

Credit Note: CN-46129 (John Doe, $25.00, Active)
Credit Note: CN-46130 (Jane Smith, $0.00, Applied) Prior_Test_Cases: CIS01US09_TC_047 (Credit note filters)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Locate three-dot menu in credit note row	Menu icon visible in credit note table row	Credit Note: CN-46129	Menu visibility
2	Click three-dot menu	Dropdown menu opens with available actions	N/A	Menu functionality
3	Verify "View Details" option	Option available and selectable	Action: View Details	Details option
4	Click "View Details"	Opens credit note details page/modal	Credit note details	Details navigation
5	Return to table and test "Print Credit Note"	Option available and functional	Action: Print Credit Note	Print option
6	Click "Print Credit Note"	Opens print dialog with credit note content	Print dialog	Print functionality
7	Test "View Credit Note" option	Option opens credit note view	Action: View Credit Note	View option
8	Click "View Credit Note"	Displays formatted credit note	Credit note view	View functionality
9	Test "Download" option	Option triggers download	Action: Download	Download option
10	Click "Download"	PDF/file downloads successfully	Downloaded file	Download functionality
11	Test menu on different credit note statuses	Menu actions appropriate for status	Various statuses	Status-specific actions
12	Verify menu performance	All actions complete within 2 seconds	Performance check	Response time

Verification Points

Primary Verification: Credit note three-dot menu displays all required actions and executes them correctly
Secondary Verifications: All menu options are functional and appropriate Actions navigate to correct destinations Print and download functions work properly Menu actions complete within performance baseline
Negative Verification: No missing menu options No broken functionality links No inappropriate actions for credit note status

TEST CASE 049: Credit Note Details View

Test Case Metadata

Test Case ID: CIS01US09_TC_049
Title: Verify comprehensive credit note details view with all information sections
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: Services-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Credit-Management, Customer-Experience
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-43
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_048, CIS01US09_TC_034

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit note service, Customer service, Payment service
Performance_Baseline: < 2 seconds details load
Data_Requirements: Credit note with complete information

Prerequisites

Setup_Requirements: Credit note CN-10001 with complete details available
User_Roles_Permissions: Customer Executive role
Test_Data:

Credit Note: CN-10001
Consumer: John Doe (WU-10001)
Original Credit: $145.50
Applied Amount: $45.50
Remaining: $100.00
Reason: Overpayment
Created By: Jane Smith
Expiry: June 17, 2026 Prior_Test_Cases: CIS01US09_TC_048 (Three-dot actions)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open credit note details view	Details page loads with header information	Credit Note: CN-10001	Header display
2	Verify credit note header	Shows credit note number and status badge	Header: CN-10001, Status: Active	Header verification
3	Check consumer information section	Complete consumer details displayed	Name: John Doe, Account: WU-10001	Consumer info
4	Verify dates section	Created date and expiry date shown	Created: 06/17/2025, Expires: 06/17/2026	Date information
5	Check financial details section	Original amount, remaining, applied amounts shown	Original: $145.50, Remaining: $100.00, Applied: $45.50	Financial details
6	Verify usage percentage	Usage percentage calculated and displayed	Usage: 31.2% (45.50/145.50 × 100)	Usage calculation
7	Check credit note information section	Reason, created by, linked payment shown	Reason: Overpayment, Created By: Jane Smith, Linked: R-5001	Credit info
8	Verify status indicator	Status badge with appropriate color/styling	Status: Active (green badge)	Status display
9	Check action buttons	Print, Download PDF, Close buttons present	Action buttons available	Action availability
10	Test action button functionality	Buttons work correctly	Button testing	Button functionality
11	Verify data formatting	All amounts, dates, percentages properly formatted	Format verification	Formatting check

Verification Points

Primary Verification: Credit note details view displays all required information sections completely and accurately
Secondary Verifications: All financial calculations are correct Consumer information is complete and accurate Dates display with proper formatting Status and usage information is current
Negative Verification: No missing information sections No incorrect calculations or data No formatting inconsistencies

TEST CASE 050: Configuration Testing for Payment Channels

Test Case Metadata

Test Case ID: CIS01US09_TC_050
Title: Verify payment channels and methods configuration integration with payment processing
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Integration
Test Level: System
Priority: P2-High
Execution Phase: Acceptance
Automation Status: Manual

Tags: MOD-CX-Backoffice, P2-High, Phase-Acceptance, Type-Integration, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-High, Revenue-Impact-High, Integration-External-Dependency, Configuration

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: Medium
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Services-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Configuration-Testing, Integration-Testing
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-44
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_004, CIS01US09_TC_012

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: Settings service, Configuration API, Payment processing
Performance_Baseline: < 3 seconds configuration load
Data_Requirements: Multiple configuration scenarios

Prerequisites

Setup_Requirements: Access to system configuration, multiple channel/method configurations
User_Roles_Permissions: Admin role for configuration, Customer Executive for testing
Test_Data:

Channels: Walk-in, Online, Mobile, Phone, ATM
Methods: Cash, Credit Card, Debit Card, Bank Transfer, Check
Configuration changes for testing Prior_Test_Cases: CIS01US09_TC_012 (Payment method loading)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Access system configuration (as Admin)	Configuration interface available	Admin access	Configuration access
2	Add new payment channel "ATM"	Channel added successfully	Channel: ATM	Channel addition
3	Configure channel properties	Channel properties set correctly	ATM properties	Channel configuration
4	Add new payment method "Mobile Wallet"	Method added successfully	Method: Mobile Wallet	Method addition
5	Test payment form (as Customer Executive)	New channel and method appear	Payment form update	Integration verification
6	Process payment with new configurations	Payment processes successfully	ATM channel, Mobile Wallet method	End-to-end test
7	Disable payment method "Check"	Method becomes unavailable	Disabled: Check	Method disabling
8	Verify payment form updates	Check method no longer available	Payment form updated	Real-time updates
9	Test configuration validation	Invalid configurations rejected	Invalid config test	Validation testing
10	Restore original configuration	All original settings restored	Original config	Configuration restore
11	Verify system stability	No impact on existing payments	Stability check	System stability

Verification Points

Primary Verification: Payment channel and method configurations integrate correctly with payment processing without system disruption
Secondary Verifications: Configuration changes reflect immediately in payment forms New channels and methods process payments correctly Disabled configurations are properly hidden Configuration validation prevents invalid settings
Negative Verification: No system instability from configuration changes No processing errors with new configurations No impact on existing payment records

TEST CASE 051: End-to-End Integration Testing

Test Case Metadata

Test Case ID: CIS01US09_TC_051
Title: Verify complete end-to-end payment workflow integration across all system components
Created By: Hetal
Created Date: June 17, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Manual

Tags: MOD-CX-Backoffice, P1-Critical, Phase-Acceptance, Type-Integration, Platform-Web, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-End-to-End, Complete-Workflow

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 30%
Integration_Points: Services-CX, API, Happy path
Code_Module_Mapped: CX-Backoffice
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Integration-Testing, System-Validation
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CIS01US09, AC-45
Related_Bugs: N/A
Related_Test_Cases: All previous test cases (CIS01US09_TC_001 through CIS01US09_TC_050)

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080
Dependencies: All system services, External payment gateways, Database, Reporting
Performance_Baseline: < 15 seconds complete workflow
Data_Requirements: Complete test scenario with all payment types

Prerequisites

Setup_Requirements: Full system operational, all services running, test data prepared
User_Roles_Permissions: Customer Executive, Admin roles
Test_Data:

Customer: John Doe (WU-10001, $300.75 balance)
Bills: $120.50, $135.75
Services: $150.00, $85.00
Installments: 5 installments of $75.25 each
Payment methods: Cash, Credit Card
Overpayment scenario for credit note testing Prior_Test_Cases: All 50 previous test cases should pass

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete bill payment workflow	Bill paid, receipt generated, balance updated	Bill: $120.50, Cash payment	Bill payment flow
2	Process service payment with overpayment	Service paid, credit note generated	Service: $150.00, Cash: $175.00	Service + credit note
3	Pay installment using credit note	Installment paid using existing credit	Installment: $75.25, Credit applied	Credit note usage
4	Verify dashboard KPI updates	All KPIs reflect processed payments	Real-time KPI updates	Dashboard integration
5	Check payment history and search	All payments searchable and filterable	Search/filter functionality	Search integration
6	Test credit note management	Credit notes tracked and managed correctly	Credit note lifecycle	Credit management
7	Verify reporting integration	Payments appear in system reports	Report generation	Reporting integration
8	Test audit trail completeness	All actions logged in audit trail	Complete audit log	Audit integration
9	Validate data consistency	Data consistent across all system modules	Cross-module consistency	Data integrity
10	Test system performance under load	System maintains performance with multiple operations	Performance testing	Performance validation
11	Verify error handling and recovery	System handles errors gracefully	Error scenarios	Error handling
12	Test user role restrictions	Role-based access properly enforced	Role testing	Security integration

Verification Points

Primary Verification: Complete payment workflow integrates seamlessly across all system components with data consistency and proper audit trails
Secondary Verifications: All payment types process correctly end-to-end Dashboard and reporting reflect all transactions Credit note lifecycle works completely System performance remains within acceptable limits Error handling works across all integration points
Negative Verification: No data inconsistencies across modules No integration failures or data loss No performance degradation during complex workflows No security breaches or unauthorized access

System Admin Dashboard (ONB01US01)

Utility Admin Dashboard (ONB02US01)

Data Migration (ONB04US01)

User Access and Management (ONB02US03)

Calendar & Scheduling Management (ONB02US04)

Service Areas (ONB02US08)

Organization Setup (ONB01US01)

Payment Gateway Integration (ONB03US01)

ID & Reference Format Settings (ONB02US07)

Bento Menu (ONB07)

Utility Management (ONB02US06)

Utility Plans & Tariffs Management - (ONB02US05)

Core System Settings - (ONB02US02)

Utility Plans & Tariffs Management - ss

Account Management & Session Control (AU01US03)

Settings (CIS01US07)

Service Request Management (CIS01US06)

Complaints (CIS01US05)

Consumer management (CIS01US02)

New Service Connection Application Form (CIS01US03)

New Connection Application Detail View (CIS01US04)

CSO Dashboard (CIS01US01)

Payment Channel and Modes Configuration (CIS01US13)

Payments Management (CIS01US09)

Outstanding Management System (CIS01US08)

Operational SLA Management (CIS01US14)

Disconnection Request Flow (CIS01US10)

Account Transfer Request (CIS01US12)

Reconnection Flow (CIS01US11)

New Connection Configuration (CIS01US16)

Consumer Portal Authentication (CSS01US01)

Bill Management (CSS01US02)

Payment Agreement Management (CSS01US04)

Payment History Management (CSS01US05)

Credit Notes Management (CSS01US06)

Usage & Consumption Smart Overview (CSS01US07)

Service & Support Management (CSS01US08)

In-App Notification System (CSS01US09)

Request Tracker (CSS01US10)

Preferences Management (CSS01US12)

Profile Details (CSS01US11)

FAQ Access (CSS01US13)

Consumer Self-Service Portal Dashboard (CSS01US15)

Service Payment Management (CSS01US03)

Self-Service Portal Management (CIS01US15)

Service Center Finder (CSS01US14)

My performance (CC01US02)

Call Center Dashboard (CC01US01)

Master (WX01US01)

Field Force Management (WX02US02)

Dispatcher Management System ( WX05US05 )

System Settings Configuration Management ( WX04US04 )

Service Order Dashboard (WX03US03)

Bill Cycle Setup (BX03US02)

Billing Dashboard (BX02US01)

Printing & Distribution Management (BX06US01)

Bill Template Management System (BX03US01)

Single Bill Generation V2 (BX01US04)

Master Bill Viewer (BX04US01)

GL Codes Management (BX05US01)

Bill Generation - (BX01US03)

Route Management (MX02US01)

Read Cycle Management (MX02US02)

Photo Meter Reads (MX02US03)

Manual Meter Reads (MX02US04)

Meter Device Summary Dashboard (MX01US01)

Meter Service Orders (MX01US04)

Meter Device Management (MX01US02)

Meter Reading Validation Dashboard (MX00US01)

Meter Inventory Management Test Cases (MX01US03)

Meter Reading Format (MX04US01)

Manual Reading Validation (MX03US03)

Read Cycle List and Validation Configurations (MX03US01)

Manufacturer and Model Management (MX04US02)

Photo Read Validation (MX03US02)

Individual & Bulk messaging (UX02US02)

Message Template Management System (UX06US06)

Message History Management System (UX05US05 )

Utility Contact List Management (UX03US03)

Communication Workflows (UX03US04)

Total test cases - 51
Total Acceptance Criteria - 45
Total Coverage - 100%