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Payment Agreement Management (CSS01US04)

Total test cases - 20

Total Acceptance criteria- 12

Total Coverage -100%

Test Scenario Analysis

A. FUNCTIONAL TEST SCENARIOS

  • Core Functionality: 6 major feature areas (Agreement Information Display, Installment Schedule Management, Payment Processing, Payment Modal Interface, Document Access, Status Management)
  • Business Rules: 6 weighted critical rules (Agreement Display: 8/10, Installment Logic: 9/10, Pay Button Visibility: 8/10, Payment Gateway Integration: 10/10, Days Overdue Calculation: 7/10, Currency/Date Formatting: 6/10)
  • User Journeys: 5 complete end-to-end workflows (Agreement Review, Payment Status Check, Make Payment, Payment Cancellation, Payment Failure Recovery)
  • Integration Points: 6 external system integrations (Customer Authentication, Payment Gateway, Database, Document Service, Notification Service, Audit/Logging)
  • Data Flow: 3 critical data flow scenarios (Agreement Information Retrieval, Installment Schedule Loading, Payment Processing Workflow)

B. NON-FUNCTIONAL TEST SCENARIOS

  • Performance: Response times, load handling, scalability (Agreement page <3s, Payment gateway <5s, API calls <500ms, 100+ concurrent users)
  • Security: B2B utility focus (Multi-factor authentication, PCI DSS compliance, data encryption, role-based access control, audit trails)
  • Compatibility: Cross-browser, cross-device, cross-platform (Chrome, Firefox, Safari, Edge, iOS/Android mobile, tablet responsive design)
  • Usability: UX flow, accessibility (WCAG 2.1 compliance, intuitive navigation, clear error messaging, mobile optimization)
  • Reliability: System stability, error recovery, data integrity (99.9% uptime, ACID transactions, graceful degradation, automatic failover)

C. EDGE CASE & ERROR SCENARIOS

  • Boundary Conditions: Data volumes (1-1000+ installments), amounts ($0.01-$999,999.99), dates (past/future extremes), character limits (5000+ chars in notes)
  • Invalid Inputs: SQL injection, XSS attacks, malformed payment data, unauthorized agreement access, session hijacking
  • System Failures: Network connectivity issues, payment gateway timeouts, database unavailability, service degradation scenarios
  • Data Inconsistencies: Duplicate payments, missing installment records, payment status conflicts, currency calculation errors



Test Case 1: Payment Agreement Information Display Validation

Test Case Metadata

Test Case ID: CSS01US04_TC_001
Title: Verify payment agreement information displays all required fields with accurate data and formatting
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Tags: Happy-Path, Consumer, Billing, UI, MOD-PaymentAgreement, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Report-Product, Report-Quality-Dashboard, Report-Module-Coverage, Report-Smoke-Test-Results, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Database, UI-Validation, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Billing
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Payment Agreement Database, Customer Authentication Service, UI Rendering Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, Smoke-Test-Results, Engineering, Product
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment Agreement Service, Customer Database, Authentication Service
Performance_Baseline: Page load < 3 seconds
Data_Requirements: Active payment agreement PA-2023-15847 with complete data

Prerequisites

Setup_Requirements: Customer portal environment configured, payment agreement data populated
User_Roles_Permissions: Customer role with payment agreement access
Test_Data: Agreement PA-2023-15847, Customer: Sarah Johnson, Total: $29,000, Down Payment: $2,000, Monthly: $500
Prior_Test_Cases: User authentication and dashboard access must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to customer self-service portal login page

Login page displays correctly

URL: https://portal.utility.com/login

Initial navigation

2

Enter valid customer credentials and click Login

Successful authentication, dashboard loads within 3 seconds

Username: sarah.johnson@email.com, Password: TestPass123!

AC-1 prerequisite

3

Click "Billing & Payments" section from main navigation menu

Billing & Payments page loads, navigation highlights active section

N/A

Navigation verification

4

Click "Installments" tab from the billing sub-navigation

Installments page displays with Payment Agreement Information card visible

N/A

Tab functionality

5

Locate Payment Agreement Information section and verify Agreement ID field

Agreement ID displays as "PA-2023-15847" in bold text

Agreement ID: PA-2023-15847

AC-1: Agreement ID display

6

Verify Created Date field displays correctly

Created Date shows "4/15/2023" in MM/DD/YYYY format

Created Date: 4/15/2023

AC-1: Created on display

7

Verify Created By field shows customer information

Created By displays "Sarah Johnson" with user icon

Created By: Sarah Johnson

AC-1: Created by display

8

Verify Total Amount field with currency formatting

Total Amount displays "$29,000" with proper comma separator and currency symbol

Total Amount: $29,000

AC-1: Currency format validation

9

Verify Down Payment field formatting

Down Payment shows "$2,000" with currency symbol

Down Payment: $2,000

AC-1: Down payment display

10

Verify Monthly Payment field accuracy

Monthly Payment displays "$500" consistently formatted

Monthly Payment: $500

AC-1: Monthly payment display

11

Verify Installments field shows auto-calculated count

Installments displays "54" (calculated as ($29,000-$2,000)/$500)

Installments: 54

AC-1: Auto-calculated installments

12

Verify End Date field displays correctly

End Date shows "10/15/2026" in MM/DD/YYYY format

End Date: 10/15/2026

AC-1: End date display

13

Verify Notes field displays complete agreement details

Notes show full text: "Solar panel installation and HVAC system upgrade payment plan. Customer opted for 36-month payment schedule with no interest for first 12 months."

Full notes text

AC-1: Notes field display

14

Verify View Agreement button presence and state

"View Agreement" button visible, enabled, and properly styled

N/A

AC-2: Button availability

15

Verify overall section layout and responsiveness

All fields properly aligned, section responsive on window resize

N/A

UI consistency check

Verification Points

Primary_Verification: All required fields (Agreement ID, Created Date, Created By, Total Amount, Down Payment, Monthly Payment, Installments, End Date, Notes) display with accurate data from PA-2023-15847
Secondary_Verifications: Currency formatting ($X,XXX), Date formatting (MM/DD/YYYY), Auto-calculated installments (54), View Agreement button enabled state
Negative_Verification: No empty/null fields, no formatting inconsistencies, no calculation errors, no broken UI elements



Test Case 2: View Agreement Document Functionality

Test Case Metadata

Test Case ID: CSS01US04_TC_002
Title: Verify View Agreement button opens complete agreement document with proper content and accessibility
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Tags: Happy-Path, Consumer, Billing, Integration, Document-Management, MOD-PaymentAgreement, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Integration-Testing, Report-Product, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-Medium, Integration-Document-Service, Document-Access, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Billing
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Document Management Service, PDF Viewer Service, Authentication Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Integration-Testing, Quality-Dashboard, User-Acceptance, Product, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Document Management Service, PDF Viewer, Agreement Storage, Network connectivity
Performance_Baseline: Document load < 5 seconds
Data_Requirements: Agreement document PA-2023-15847.pdf with complete terms and signatures

Prerequisites

Setup_Requirements: Document service configured, PDF viewer enabled in browser, agreement document available
User_Roles_Permissions: Customer with document access rights for owned agreements
Test_Data: Agreement PA-2023-15847 with associated PDF document containing terms, conditions, and signatures
Prior_Test_Cases: CSS01US04_TC_001 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Payment Agreement Information section (prerequisite)

Agreement information card displays with all fields populated

Agreement PA-2023-15847

AC-1 dependency

2

Locate "View Agreement" button in the information card

Button displays with document icon, enabled state, proper styling

N/A

AC-2: Button visibility

3

Hover over "View Agreement" button

Button shows hover effect, cursor changes to pointer, tooltip may appear

N/A

UI interaction feedback

4

Click "View Agreement" button

New browser tab opens OR modal window displays within 5 seconds

N/A

AC-2: Document opening

5

Verify document loads successfully

PDF document displays completely, no loading errors, progress indicator if needed

PA-2023-15847.pdf

Document loading validation

6

Verify document header information

Document shows Agreement ID "PA-2023-15847", customer name "Sarah Johnson", creation date "4/15/2023"

Agreement header data

Document content accuracy

7

Verify financial terms section

Document contains Total Amount "$29,000", Down Payment "$2,000", Monthly Payment "$500", 54 installments

Financial terms section

Content validation

8

Verify agreement terms and conditions

Document displays complete terms for solar panel installation and HVAC system upgrade payment plan

Terms and conditions text

Legal content verification

9

Verify payment schedule section

Document shows detailed installment schedule with due dates and amounts

Payment schedule table

Schedule accuracy

10

Verify signatures and authorization section

Document contains customer signature, date signed, and authorized representative signature

Signature section

Legal validation

11

Test document zoom functionality

PDF zoom in/out works properly, text remains readable at different zoom levels

Various zoom levels (50%-200%)

Document usability

12

Test document download capability (if available)

Document can be downloaded as "PA-2023-15847_Agreement.pdf" successfully

Downloaded file

Document portability

13

Verify document print functionality

Print dialog opens, document prints correctly with all content visible

Print preview

Document printing

14

Close document and verify return navigation

User can close document tab/modal and return to agreement information page

N/A

Navigation flow

15

Verify document access security

Only authorized customer can access their own agreement document

Authorization validation

Security verification

Verification Points

Primary_Verification: View Agreement button successfully opens complete agreement document with accurate content matching PA-2023-15847 data
Secondary_Verifications: Document loads within 5 seconds, all sections present and readable, download/print functionality works, proper navigation flow
Negative_Verification: No broken document links, no missing content sections, no unauthorized access to other agreements, no document corruption



Test Case 3: Installment Schedule Display and Data Accuracy

Test Case Metadata

Test Case ID: CSS01US04_TC_003
Title: Verify installment schedule displays all required information with accurate calculations and proper status logic
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Tags: Happy-Path, Consumer, Billing, Data-Validation, Calculation-Logic, MOD-PaymentAgreement, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Report-Quality-Dashboard, Report-Module-Coverage, Report-Smoke-Test-Results, Report-Regression-Coverage, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Database, Calculation-Engine, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Billing
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: Payment Database, Calculation Engine, Status Management Service, UI Rendering
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Smoke-Test-Results, Engineering, Regression-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Installment Database, Payment History Service, Date/Time Service, Status Calculation Engine
Performance_Baseline: Schedule load < 3 seconds
Data_Requirements: Agreement PA-2023-15847 with 54 installments, mixed payment statuses (paid, pending, overdue)

Prerequisites

Setup_Requirements: Payment agreement with complete installment history, system date set to August 04, 2025
User_Roles_Permissions: Customer with payment agreement and installment access
Test_Data: PA-2023-15847, 54 installments, various statuses, specific test installments: #1 (Paid 5/14/2023), #15 (Pending 7/15/2024), #16 (Overdue 8/15/2024)
Prior_Test_Cases: CSS01US04_TC_001 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Installment Schedule section below agreement information

Installment Schedule section displays with header "Complete list of your installment payments"

N/A

Section visibility

2

Verify installment schedule header and controls

Header shows "Installment Schedule", sort dropdown shows "Installment # (Low to High)", filter icon visible

N/A

AC-3: Section header

3

Locate installment #1 and verify all required fields

Shows "Installment #1", Due Date "5/15/2023", Amount "$500", Status "Paid" with green badge, Paid Date "5/14/2023" in green

Installment #1 data

AC-3: Paid installment display

4

Verify installment #1 does not show overdue days or Pay Now button

No "Days Overdue" field visible, no "Pay Now" button present

Installment #1

AC-3: Paid status logic

5

Locate installment #2 and verify paid installment consistency

Shows "Installment #2", Due Date "6/15/2023", Amount "$500", Status "Paid", Paid Date "6/15/2023"

Installment #2 data

Consistency validation

6

Locate installment #15 (pending, not overdue) and verify fields

Shows "Installment #15", Due Date "7/15/2025", Amount "$500", Status "Pending" with yellow badge

Installment #15 data

AC-3: Pending status

7

Verify installment #15 does not show overdue or payment options

No "Days Overdue" field, no "Pay Now" button (future due date)

Installment #15

AC-3: Future pending logic

8

Locate installment #16 (overdue) and verify all overdue fields

Shows "Installment #16", Due Date "8/15/2024", Amount "$500", Status "Overdue" with red badge, "Days Overdue: 355"

Installment #16, Current date: 8/4/2025

AC-3: Overdue display

9

Verify installment #16 shows Pay Now button

"Pay Now" button visible, enabled, properly styled with payment icon

Installment #16

AC-5: Pay button visibility

10

Verify amount formatting consistency across all installments

All amounts display as "$500" with currency symbol, no formatting variations

All installments

AC-11: Currency format

11

Verify date formatting consistency across all installments

All dates display in MM/DD/YYYY format consistently

All installment dates

AC-12: Date format

12

Test installment sorting functionality

Click sort dropdown, select "Due Date (Earliest First)", installments reorder chronologically

Sort options

Sorting capability

13

Verify total installment count matches agreement

Total of 54 installments displayed, pagination if needed, count matches agreement data

54 installments total

Data consistency

14

Test installment filtering by status

Filter by "Overdue" status, only overdue installments display with proper count

Status filter

Filtering functionality

15

Verify status badge color coding and consistency

Paid: green badges, Pending: yellow badges, Overdue: red badges, consistent across all installments

Various statuses

Visual consistency

Verification Points

Primary_Verification: All installments display with correct installment number, due date, amount ($500), status, paid date (if paid), and days overdue (if overdue)
Secondary_Verifications: Proper status logic (Paid/Pending/Overdue), accurate overdue calculations, currency formatting ($500), date formatting (MM/DD/YYYY), Pay Now button appears only for overdue
Negative_Verification: No missing installments, no incorrect status assignments, no calculation errors, no formatting inconsistencies, no unauthorized payment buttons




Test Case 4: Days Overdue Calculation Accuracy and Edge Cases

Test Case Metadata

Test Case ID: CSS01US04_TC_004
Title: Verify days overdue calculation accuracy for various time periods and edge case scenarios
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation

Tags: Happy-Path, Edge-Case, Consumer, Billing, Calculation-Logic, Date-Math, MOD-PaymentAgreement, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Engineering, Report-Module-Coverage, Report-Regression-Coverage, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Date-Service, Mathematical-Accuracy, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Billing
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Date/Time Service, Calculation Engine, Timezone Management, Database
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Regression-Coverage, Engineering, QA, Module-Coverage
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Date/Time Service, Calculation Service, System Clock, Timezone Configuration
Performance_Baseline: Calculation response < 1 second
Data_Requirements: Overdue installments with various due dates for calculation testing

Prerequisites

Setup_Requirements: System date set to August 04, 2025, timezone configured to customer's location, overdue installments exist
User_Roles_Permissions: Customer with payment agreement access
Test_Data: Test installments with due dates: 8/15/2024 (355 days overdue), 7/4/2025 (31 days overdue), 8/3/2025 (1 day overdue)
Prior_Test_Cases: CSS01US04_TC_003 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to installment schedule and identify overdue installment from August 2024

Installment #16 shows Due Date "8/15/2024", Status "Overdue"

Due: 8/15/2024, Current: 8/4/2025

Base test case

2

Verify days overdue calculation for installment #16

"Days Overdue: 355" displayed accurately

Manual calculation: 355 days

AC-4: Mathematical accuracy

3

Identify recently overdue installment from July 2025

Installment shows Due Date "7/4/2025", Status "Overdue"

Due: 7/4/2025, Current: 8/4/2025

Recent overdue test

4

Verify days overdue calculation for July installment

"Days Overdue: 31" displayed correctly

Manual calculation: 31 days

One month overdue

5

Identify installment due yesterday (edge case)

Installment shows Due Date "8/3/2025", Status "Overdue"

Due: 8/3/2025, Current: 8/4/2025

One day overdue

6

Verify days overdue calculation for yesterday's installment

"Days Overdue: 1" displayed correctly

Manual calculation: 1 day

Minimum overdue period

7

Test leap year calculation accuracy (February 29, 2024)

If installment due 2/29/2024, days calculated correctly including leap day

Due: 2/29/2024, Current: 8/4/2025

Leap year edge case

8

Verify weekend due date calculation (Saturday/Sunday)

Weekend due dates calculate days overdue normally (no business day adjustment)

Due date on Saturday/Sunday

Weekend handling

9

Test holiday due date calculation

Holiday due dates calculate days overdue normally (no holiday adjustment)

Due date on federal holiday

Holiday handling

10

Verify calculation consistency across multiple overdue installments

All overdue installments show accurate day calculations simultaneously

Multiple overdue installments

Consistency validation

11

Test timezone consistency in calculations

All calculations use consistent timezone (customer's local time)

Various due dates

Timezone accuracy

12

Verify calculation updates in real-time

If system date changes, overdue days update accordingly

Simulated date change

Real-time updates

13

Test negative date scenarios (future due dates)

Future due dates do not show days overdue field

Due date in future

Negative case handling

14

Verify calculation formula documentation

Days overdue = Current Date - Due Date (calendar days)

Formula verification

Mathematical validation

15

Test maximum overdue period handling

Very old overdue installments (5+ years) calculate correctly without overflow

Due date 5+ years ago

Maximum boundary test

Verification Points

Primary_Verification: Days overdue calculation is mathematically accurate using formula: Current Date (8/4/2025) - Due Date = Days Overdue
Secondary_Verifications: Leap year handling, weekend/holiday calculation, timezone consistency, real-time updates, boundary condition handling
Negative_Verification: No negative days overdue, no calculation overflow errors, no timezone inconsistencies, no display errors for large numbers




Test Case 5: Pay Now Button Visibility and Business Logic

Test Case Metadata

Test Case ID: CSS01US04_TC_005
Title: Verify Pay Now button appears only for pending overdue installments with correct business logic and UI state
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Tags: Happy-Path, Negative, Consumer, Billing, Business-Logic, UI-State, MOD-PaymentAgreement, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Product, Report-Quality-Dashboard, Report-Engineering, Report-Smoke-Test-Results, Report-User-Acceptance, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Business-Rules, UI-Logic, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Billing
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Business Rules Engine, UI State Management, Payment Authorization Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Smoke-Test-Results, Product, Engineering, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Business Rules Engine, Payment Authorization Service, UI State Management
Performance_Baseline: Button state updates < 1 second
Data_Requirements: Installments with various statuses: paid, pending (future), pending (overdue)

Prerequisites

Setup_Requirements: Payment agreement with mixed installment statuses, system date set to August 04, 2025
User_Roles_Permissions: Customer with payment authorization privileges
Test_Data: PA-2023-15847 with installments: #1 (Paid), #15 (Pending, due 7/15/2025), #16 (Pending Overdue, due 8/15/2024)
Prior_Test_Cases: CSS01US04_TC_003 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to installment schedule and locate paid installment #1

Installment #1 displays with Status "Paid", Paid Date "5/14/2023"

Installment #1: Paid status

Paid installment baseline

2

Verify Pay Now button is NOT present for paid installment

No "Pay Now" button visible anywhere in installment #1 row

Installment #1

AC-5: Paid exclusion rule

3

Locate installment #2 (also paid) and verify button absence

No "Pay Now" button present, consistent with other paid installments

Installment #2: Paid status

Consistency validation

4

Navigate to pending installment #15 with future due date

Installment #15 shows Status "Pending", Due Date "7/15/2025" (future)

Installment #15: Due 7/15/2025

Future pending installment

5

Verify Pay Now button is NOT present for future pending installment

No "Pay Now" button visible, installment is pending but not overdue

Installment #15

AC-5: Future pending exclusion

6

Locate pending overdue installment #16

Installment #16 shows Status "Overdue", Due Date "8/15/2024", Days Overdue "355"

Installment #16: Due 8/15/2024

Overdue installment

7

Verify Pay Now button IS present for overdue installment

"Pay Now" button visible, enabled, properly styled with payment icon

Installment #16

AC-5: Overdue inclusion rule

8

Verify Pay Now button styling and accessibility

Button has proper color (blue/green), hover effects, accessible aria-label, proper size

Button UI properties

UI state validation

9

Test Pay Now button enabled state

Button is clickable, not disabled, cursor changes to pointer on hover

Button interaction state

Functional state

10

Locate additional overdue installments if available

All overdue installments (Status "Overdue") show Pay Now buttons consistently

Multiple overdue installments

Consistency across dataset

11

Verify button positioning and layout

Pay Now button positioned consistently in same column for all overdue installments

Button layout consistency

UI alignment

12

Test dynamic status change scenario (if possible)

If installment status changes from Pending to Overdue, Pay Now button appears

Status change simulation

Dynamic behavior

13

Verify business logic documentation

Pay Now button appears ONLY for installments with Status="Pending" AND Current Date > Due Date

Business rule formula

Logic verification

14

Test multiple overdue installments simultaneously

Multiple Pay Now buttons can exist simultaneously for different overdue installments

Multiple overdue scenarios

Concurrent button state

15

Verify button accessibility and keyboard navigation

Pay Now button accessible via keyboard tab navigation, proper focus indicators

Keyboard navigation test

Accessibility compliance

Verification Points

Primary_Verification: Pay Now button appears ONLY for installments with Status="Pending" that are overdue (Current Date > Due Date)
Secondary_Verifications: Button properly styled and enabled, consistent positioning, accessibility compliant, multiple buttons supported
Negative_Verification: No Pay Now button on paid installments, no button on future pending installments, no disabled buttons in overdue state




Test Case 6: Payment Modal Display and Content Validation

Test Case Metadata

Test Case ID: CSS01US04_TC_006
Title: Verify payment modal opens with accurate installment details and proper payment method configuration
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Tags: Happy-Path, Consumer, Billing, UI-Modal, Integration, Payment-Flow, MOD-PaymentAgreement, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Engineering, Report-Product, Report-Quality-Dashboard, Report-Integration-Testing, Report-User-Acceptance, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Payment-Modal, Modal-Interface, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Billing
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Payment Modal Service, Payment Method Service, UI Components, Data Validation
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Integration-Testing, Quality-Dashboard, Engineering, Product, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment Modal Service, Payment Method Configuration, UI Framework, Authentication Service
Performance_Baseline: Modal load < 2 seconds
Data_Requirements: Overdue installment PA-2023-15847 #16 available for payment processing

Prerequisites

Setup_Requirements: Payment modal components configured, payment methods enabled, authentication active
User_Roles_Permissions: Customer with payment authorization and modal access
Test_Data: Installment #16, Due Date: 8/15/2024, Amount: $500, Status: Overdue, Days Overdue: 355
Prior_Test_Cases: CSS01US04_TC_005 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to installment schedule and locate overdue installment #16

Installment #16 displays with "Pay Now" button enabled

Installment #16: Overdue status

Prerequisites validation

2

Click "Pay Now" button for installment #16

Payment modal opens within 2 seconds, modal overlay appears

N/A

AC-6: Modal opening

3

Verify modal header displays installment information

Modal title shows "Payment for Installment #16" or similar descriptive header

Modal header text

Modal identification

4

Verify installment number field in modal

"Installment Number: #16" displayed prominently in modal body

Installment #16

AC-6: Installment number display

5

Verify due date field accuracy in modal

"Due Date: 8/15/2024" displayed in MM/DD/YYYY format

Due Date: 8/15/2024

AC-6: Due date display

6

Verify status field displays correctly in modal

"Status: Overdue" displayed with appropriate styling (red text/badge)

Status: Overdue

AC-6: Status display

7

Verify payment amount field with currency formatting

"Amount: $500" displayed with proper currency symbol and formatting

Amount: $500

Payment amount accuracy

8

Verify payment method section displays correctly

"Payment Method" section visible with radio button or dropdown options

Payment method section

Payment method interface

9

Verify online payment is selected by default

"Online Payment" option is pre-selected, other options (if any) are not selected

Default: Online Payment

AC-6: Default payment method

10

Verify only online payment option is available

Only "Online Payment" option visible, no other payment methods shown

Available methods: Online only

AC-6: Method restrictions

11

Verify Pay button presence and enabled state

"Pay" button visible, enabled, properly styled with payment icon

Pay button properties

Primary action button

12

Verify Cancel/Close button functionality

"Cancel" or "X" button available to close modal without payment

Cancel button

Modal dismissal

13

Verify modal responsive design and positioning

Modal centers properly on screen, responsive to window resizing

Various window sizes

UI responsiveness

14

Test modal accessibility features

Modal traps focus, accessible via keyboard, proper ARIA labels, screen reader compatible

Accessibility testing

Accessibility compliance

15

Verify modal data binding accuracy

All displayed data matches installment #16 data exactly with no discrepancies

Data comparison verification

Data integrity

Verification Points

Primary_Verification: Payment modal opens displaying accurate installment details (Number: #16, Due Date: 8/15/2024, Status: Overdue, Amount: $500) with online payment method selected by default
Secondary_Verifications: Modal loads within 2 seconds, proper UI styling, accessibility compliance, responsive design, accurate data binding
Negative_Verification: No missing modal data, no incorrect installment information, no disabled Pay button, no modal display errors




Test Case 7: Additional Missing Coverage - Automated Payment Reminders

Test Case Metadata

Test Case ID: CSS01US04_TC_007
Title: Verify automated reminder system for upcoming installment payments with proper notification delivery
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Integration
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation

Tags: Happy-Path, Consumer, Billing, Notifications, Integration, Automation, MOD-PaymentAgreement, P2-High, Phase-Regression, Type-Integration, Platform-Web, Report-CSM, Report-Product, Report-Integration-Testing, Report-Customer-Segment-Analysis, Report-Quality-Dashboard, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Notification-Service, Automated-Reminders, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Billing
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: Medium
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Notification Service, Email Service, SMS Gateway, Scheduling Service, Customer Preferences
Code_Module_Mapped: CX-Web
Requirement_Coverage: Partial
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: CSM
Report_Categories: Integration-Testing, Customer-Segment-Analysis, CSM, Product, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Notification Service, Email Service, SMS Gateway, Scheduler, Customer Preference Database
Performance_Baseline: Notification delivery < 10 seconds
Data_Requirements: Customer with email/SMS preferences, upcoming installments within reminder window

Prerequisites

Setup_Requirements: Notification services configured, email/SMS templates ready, scheduler active
User_Roles_Permissions: Customer with notification preferences configured
Test_Data: Sarah Johnson, email: sarah.johnson@email.com, phone: (555) 123-4567, installment due 8/15/2025
Prior_Test_Cases: Customer preference configuration tests must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Configure notification preferences for upcoming installment reminders

Email and SMS reminder options available and configurable

Customer preferences: Email + SMS enabled

Notification setup

2

Set reminder timing to 7 days before due date

System accepts reminder timing configuration

Reminder: 7 days before due date

Timing configuration

3

Navigate to installment with due date 8/15/2025 (11 days from current date)

Installment visible with future due date, Status "Pending"

Due date: 8/15/2025, Current: 8/4/2025

Upcoming installment

4

Advance system date to 8/8/2025 (7 days before due date)

System date changes trigger reminder evaluation

Simulated date: 8/8/2025

Reminder trigger point

5

Verify email reminder is generated and queued

Email reminder appears in notification queue with correct recipient and content

Email to: sarah.johnson@email.com

Email reminder generation

6

Verify email content accuracy

Email contains installment details: #17, due 8/15/2025, amount $500, payment link

Email content verification

Content accuracy

7

Verify SMS reminder is generated if enabled

SMS reminder queued with installment summary and payment options

SMS to: (555) 123-4567

SMS reminder generation

8

Test reminder delivery timing

Reminders sent within 10 seconds of trigger time

Delivery time monitoring

Performance validation

9

Verify reminder deduplication

Only one reminder sent per installment per configured interval

Duplicate prevention check

Deduplication logic

10

Test multiple installment reminders

Multiple upcoming installments generate separate appropriate reminders

Multiple installments scenario

Bulk reminder handling

11

Verify customer preference respect

Reminders only sent via customer's preferred methods (email/SMS)

Preference validation

Customer choice respect

12

Test reminder opt-out functionality

Customer can unsubscribe from reminders, system respects opt-out

Opt-out testing

Unsubscribe capability

13

Verify reminder escalation for overdue payments

Additional reminders sent when payments become overdue

Overdue reminder testing

Escalation logic

14

Test reminder link functionality

Payment links in reminders redirect to correct installment payment modal

Link validation

Payment integration

15

Verify reminder audit trail

All reminder activities logged for compliance and debugging

Audit log verification

Compliance tracking

Verification Points

Primary_Verification: Automated reminders successfully generated and delivered 7 days before installment due dates via customer's preferred methods
Secondary_Verifications: Content accuracy, delivery timing, deduplication, preference respect, payment link functionality
Negative_Verification: No duplicate reminders, no reminders to opted-out customers, no incorrect recipient information



Test Case 8: Additional Missing Coverage - Email and SMS Notification Preferences

Test Case Metadata

Test Case ID: CSS01US04_TC_008
Title: Verify customer email and SMS notification preference configuration and management functionality
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Functional
Test Level: System
Priority: P3-Medium
Execution Phase: Acceptance
Automation Status: Manual

Tags: Happy-Path, Consumer, Billing, Preferences, Configuration, MOD-PaymentAgreement, P3-Medium, Phase-Acceptance, Type-Functional, Platform-Web, Report-Product, Report-User-Acceptance, Report-Customer-Segment-Analysis, Report-Quality-Dashboard, Report-CSM, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-Preference-Service, Customer-Configuration, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Could-Have
Customer_Journey: Billing
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: Customer Preference Service, Notification Configuration, Email Validation, SMS Validation
Code_Module_Mapped: CX-Web
Requirement_Coverage: Partial
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: User-Acceptance, Customer-Segment-Analysis, Product, CSM, Quality-Dashboard
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Customer Preference Service, Email Validation Service, SMS Service, Database
Performance_Baseline: Preference updates < 3 seconds
Data_Requirements: Customer account with configurable notification preferences

Prerequisites

Setup_Requirements: Customer preference module enabled, notification services configured
User_Roles_Permissions: Customer with account management and preference modification rights
Test_Data: Sarah Johnson account, current email: sarah.johnson@email.com, phone: (555) 123-4567
Prior_Test_Cases: Customer authentication and account access must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to account settings or notification preferences section

Notification preferences page loads with current settings

N/A

Preference access

2

Locate payment agreement notification settings

Section shows "Payment Agreement Notifications" with email/SMS options

N/A

Setting availability

3

Verify current email preference display

Current email "sarah.johnson@email.com" displayed with enabled/disabled toggle

Current email address

Email preference state

4

Verify current SMS preference display

Current phone "(555) 123-4567" displayed with enabled/disabled toggle

Current phone number

SMS preference state

5

Test email notification toggle

Toggle email notifications on/off, setting saves and reflects immediately

Email toggle test

Email preference control

6

Test SMS notification toggle

Toggle SMS notifications on/off, setting saves and reflects immediately

SMS toggle test

SMS preference control

7

Update email address for notifications

Change to new email "sarah.johnson.new@email.com", system validates and accepts

New email: sarah.johnson.new@email.com

Email address update

8

Verify email validation during update

Invalid email formats rejected with appropriate error message

Invalid email test

Email validation

9

Update phone number for SMS notifications

Change to new phone "(555) 987-6543", system validates and accepts

New phone: (555) 987-6543

Phone number update

10

Verify phone number validation during update

Invalid phone formats rejected with appropriate error message

Invalid phone test

Phone validation

11

Configure specific notification types

Select which payment events trigger notifications (reminders, confirmations, overdue)

Event-specific preferences

Granular control

12

Set notification timing preferences

Configure reminder timing (3, 7, 14 days before due date)

Timing preferences

Customization options

13

Test preference save functionality

All changes save successfully with confirmation message

Save confirmation

Data persistence

14

Verify preference change immediate effect

Updated preferences take effect immediately for future notifications

Immediate activation

Real-time updates

15

Test preference reset or default restoration

Option to reset preferences to default values works correctly

Default restoration

Reset capability

Verification Points

Primary_Verification: Customer can successfully configure email and SMS notification preferences for payment agreement activities
Secondary_Verifications: Email/phone validation, preference persistence, immediate effect activation, granular control options
Negative_Verification: Invalid contact information rejected, unauthorized preference changes prevented, preference conflicts handled



Test Case 9: Payment Gateway Integration and Redirect Flow

Test Case Metadata

Test Case ID: CSS01US04_TC_009
Title: Verify payment gateway redirect functionality with proper data transmission and secure connection handling
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Manual

Tags: Happy-Path, Consumer, Billing, Payment-Gateway, Integration, External-Dependency, MOD-PaymentAgreement, P1-Critical, Phase-Acceptance, Type-Integration, Platform-Web, Report-Integration-Testing, Report-Engineering, Report-Product, Report-Revenue-Impact-Tracking, Report-Quality-Dashboard, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Payment-Gateway, External-Service, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Billing
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 7 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Payment Gateway Service, SSL Certificate Management, Data Encryption, Return URL Handling
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Integration-Testing, Revenue-Impact-Tracking, Engineering, Product, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment Gateway (Stripe/PayPal), SSL certificates, Network connectivity, Return URL configuration
Performance_Baseline: Gateway redirect < 5 seconds
Data_Requirements: Valid payment gateway test environment, configured return URLs

Prerequisites

Setup_Requirements: Payment gateway test environment configured, SSL certificates valid, network connectivity stable
User_Roles_Permissions: Customer with payment authorization privileges
Test_Data: Installment #16, Amount: $500, Test payment methods available
Prior_Test_Cases: CSS01US04_TC_006 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Open payment modal for installment #16 (prerequisite)

Payment modal displays with installment details and Pay button enabled

Installment #16, Amount: $500

AC-6 dependency

2

Verify Pay button is enabled and properly styled

Pay button shows enabled state, proper styling, clickable cursor

N/A

Button state validation

3

Click Pay button to initiate gateway redirect

User redirected to payment gateway within 5 seconds

N/A

AC-7: Gateway redirect

4

Verify redirect URL structure and security

URL changes to payment gateway domain (https://checkout.stripe.com or similar)

Gateway URL pattern

Secure redirect validation

5

Verify HTTPS connection to payment gateway

Payment page loads over secure HTTPS connection, SSL certificate valid

SSL certificate validation

Security verification

6

Verify installment amount passed to gateway

Payment form pre-populated with $500 amount

Amount: $500

Data transmission accuracy

7

Verify customer information passed to gateway

Customer name "Sarah Johnson" and relevant details populated

Customer: Sarah Johnson

Customer data transfer

8

Verify transaction description in gateway

Transaction shows "Payment Agreement PA-2023-15847 Installment #16" or similar description

Transaction description

Context information

9

Verify return URL configuration

Gateway configured with proper return URL for success/failure/cancel scenarios

Return URL validation

Navigation configuration

10

Verify payment gateway form loads completely

All payment fields, buttons, and options display properly without errors

N/A

Gateway functionality

11

Verify available payment methods

Gateway shows configured payment options (credit cards, bank transfer, etc.)

Available methods

Payment option validation

12

Test gateway form field validation

Payment form includes proper validation for card numbers, expiry, CVV

Form validation test

Input validation

13

Verify gateway branding and customization

Payment page reflects utility company branding if configured

Company branding

Brand consistency

14

Test network interruption handling

If network fails during redirect, appropriate error handling occurs

Network interruption test

Error resilience

15

Verify session persistence across redirect

User session maintained properly during gateway redirect process

Session validation

Session management

Verification Points

Primary_Verification: Pay button successfully redirects to payment gateway with accurate installment amount ($500) and customer data within 5 seconds
Secondary_Verifications: Secure HTTPS connection, proper data transmission, return URL configuration, gateway form functionality
Negative_Verification: No redirect failures, no data loss during transmission, no insecure connections, no session expiration




Test Case 10: Payment Success Processing and Status Updates

Test Case Metadata

Test Case ID: CSS01US04_TC_010
Title: Verify successful payment processing with accurate status updates and customer notification delivery
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Acceptance
Automation Status: Manual


Tags: Happy-Path, Consumer, Billing, Payment-Success, Status-Update, Revenue-Generation, MOD-PaymentAgreement, P1-Critical, Phase-Acceptance, Type-Integration, Platform-Web, Report-Revenue-Impact-Tracking, Report-CSM, Report-Product, Report-Engineering, Report-Quality-Dashboard, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Payment-Processing, Success-Flow, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Billing
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: Medium
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Payment Gateway Return, Database Update Service, Notification Service, Status Management
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: CSM
Report_Categories: Revenue-Impact-Tracking, Customer-Segment-Analysis, CSM, Product, Engineering
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment Gateway Return Handler, Database Update Service, Notification Service, Email Service
Performance_Baseline: Status update < 10 seconds
Data_Requirements: Valid test payment method, notification service configured

Prerequisites

Setup_Requirements: Payment gateway return flow configured, database update services active, notification templates ready
User_Roles_Permissions: Customer with completed payment transaction
Test_Data: Test payment card: 4242 4242 4242 4242, CVV: 123, Expiry: 12/28, Amount: $500
Prior_Test_Cases: CSS01US04_TC_009 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Complete payment gateway redirect and reach payment form

Payment gateway form loads with $500 pre-populated

Amount: $500, Gateway form

Prerequisites validation

2

Enter valid test payment card details

Payment form accepts test card information without errors

Card: 4242 4242 4242 4242, CVV: 123, Exp: 12/28

Valid payment data

3

Submit payment form to process transaction

Payment gateway processes transaction and shows success confirmation

N/A

Payment processing

4

Wait for gateway confirmation and return redirect

Gateway shows success message and initiates return to application

Success confirmation

Gateway success flow

5

Verify return to application within performance baseline

User redirected back to installment page within 10 seconds

Return time: <10 seconds

AC-8: Return timing

6

Verify success message displays prominently

"Payment Successful" or similar message appears in green/success styling

Success message display

AC-8: Success message

7

Verify success message includes payment details

Message contains "Payment of $500 for Installment #16 completed successfully"

Payment confirmation details

Message content accuracy

8

Verify installment status updated to "Paid"

Installment #16 status changes from "Overdue" to "Paid" with green badge

Status: "Paid"

Status update verification

9

Verify paid date populated with current date

"Paid Date: 8/4/2025" appears in installment row

Paid Date: 8/4/2025

Date population

10

Verify Pay Now button removed from installment

Pay Now button no longer visible for installment #16

Button removal

UI state update

11

Verify days overdue field removed

"Days Overdue" field no longer displays for paid installment

Field removal

Status-dependent display

12

Verify payment confirmation email sent

Email confirmation sent to sarah.johnson@email.com within 2 minutes

Email confirmation

Notification delivery

13

Verify email content accuracy

Email contains transaction ID, amount $500, installment #16, payment date

Email content validation

Communication accuracy

14

Verify agreement balance updated

Overall agreement balance reduced by $500 if displayed

Balance calculation

Financial accuracy

15

Verify payment history updated

Payment appears in payment history with complete transaction details

Payment history entry

Audit trail

Verification Points

Primary_Verification: Successful payment results in "Payment Successful" message, installment status updates to "Paid", and confirmation email delivered
Secondary_Verifications: UI updates (button removal, status change), database updates (paid date, balance), notification delivery
Negative_Verification: No error messages, no status inconsistencies, no missing notifications, no UI display errors




Test Case 11: Payment Failure Handling and Error Recovery

Test Case Metadata

Test Case ID: CSS01US04_TC_011
Title: Verify payment failure scenarios with appropriate error messaging and recovery options for customer
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Functional
Test Level: Integration
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual


Tags: Negative, Consumer, Billing, Payment-Failure, Error-Handling, Recovery-Flow, MOD-PaymentAgreement, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Engineering, Report-Quality-Dashboard, Report-Customer-Segment-Analysis, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Error-Handling, Payment-Recovery, Negative

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Billing
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 8 minutes
Reproducibility_Score: Medium
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Payment Gateway Error Handling, Error Message Service, Retry Logic, Customer Support Integration
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Customer-Segment-Analysis, QA, Engineering, Product
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment Gateway Error Simulation, Error Message Templates, Retry Logic Service
Performance_Baseline: Error handling < 5 seconds
Data_Requirements: Test card numbers for various failure scenarios

Prerequisites

Setup_Requirements: Payment gateway error simulation configured, error message templates active
User_Roles_Permissions: Customer with payment attempt authorization
Test_Data: Declined card: 4000 0000 0000 0002, Insufficient funds: 4000 0000 0000 9995, Expired card: 4000 0000 0000 0069
Prior_Test_Cases: CSS01US04_TC_009 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Initiate payment for installment #16 and reach gateway form

Payment gateway form loads with $500 amount

Amount: $500, Gateway access

Prerequisites setup

2

Enter declined test card number

Payment form accepts declined test card details

Card: 4000 0000 0000 0002, CVV: 123, Exp: 12/28

Declined card scenario

3

Submit payment with declined card

Payment gateway processes and returns decline response

N/A

Gateway decline processing

4

Verify return to application with failure handling

User redirected back to installment page within 5 seconds

Return time: <5 seconds

Error return flow

5

Verify payment failed message displays

"Payment Failed" message appears with error styling (red/warning color)

Error message display

AC-10: Failure message

6

Verify failure message includes specific reason

Message shows "Payment declined by your bank" or similar specific error

Decline reason details

Error detail accuracy

7

Verify installment status remains unchanged

Installment #16 remains "Overdue", no status change occurred

Status: "Overdue" unchanged

Status consistency

8

Verify Pay Now button remains available

Pay Now button still visible and enabled for retry attempt

Button availability

Retry option

9

Test insufficient funds scenario

Enter insufficient funds test card and verify appropriate error message

Card: 4000 0000 0000 9995

Insufficient funds handling

10

Test expired card scenario

Enter expired card test number and verify expiry-specific error message

Card: 4000 0000 0000 0069

Expired card handling

11

Verify error message timeout and dismissal

Error messages automatically dismiss after appropriate time (10-15 seconds)

Message timeout behavior

UI message management

12

Test retry payment capability

After failure, customer can immediately retry payment with different method

Retry functionality

Recovery flow

13

Verify failure audit trail

Payment failures logged in system for troubleshooting and compliance

Audit log verification

Failure tracking

14

Test multiple consecutive failures

Multiple payment failures handled gracefully without system degradation

Multiple failure attempts

System resilience

15

Verify customer support contact option

Failure messages include option to contact customer support if needed

Support contact information

Customer assistance

Verification Points

Primary_Verification: Payment failures result in clear "Payment Failed" messages with specific error reasons and installment status remains unchanged
Secondary_Verifications: Retry options available, error messages properly styled and timed, audit trail maintained, customer support options provided
Negative_Verification: No false success messages, no status changes on failure, no system errors, no loss of retry capability



Test Case 12: Payment Cancellation Flow and Status Management

Test Case Metadata

Test Case ID: CSS01US04_TC_012
Title: Verify payment cancellation handling with proper status preservation and user experience flow
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Functional
Test Level: Integration
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Tags: Negative, Consumer, Billing, Payment-Cancellation, User-Experience, Status-Management, MOD-PaymentAgreement, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Product, Report-User-Acceptance, Report-Quality-Dashboard, Report-Customer-Segment-Analysis, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Cancel-Flow, User-Choice, Negative

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Billing
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Payment Gateway Cancel Flow, Status Preservation Service, User Experience Management
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: User-Acceptance, Customer-Segment-Analysis, Product, QA, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment Gateway Cancel Handling, Status Management Service, User Interface Components
Performance_Baseline: Cancel return < 5 seconds
Data_Requirements: Overdue installment available for payment cancellation testing

Prerequisites

Setup_Requirements: Payment gateway cancel flow configured, status management active
User_Roles_Permissions: Customer with payment cancellation rights
Test_Data: Installment #16, Status: Overdue, Amount: $500, Payment gateway access
Prior_Test_Cases: CSS01US04_TC_009 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Initiate payment for installment #16 and reach payment gateway

Payment gateway form displays with $500 amount and cancel options

Amount: $500, Gateway interface

Payment initiation

2

Locate cancel/back button on payment gateway

Cancel button or back arrow visible and properly styled

N/A

Cancel option availability

3

Click cancel button on payment gateway

Gateway initiates cancellation flow and may show confirmation dialog

N/A

AC-9: Cancellation trigger

4

Confirm cancellation if prompted by gateway

User confirms intent to cancel payment transaction

Cancellation confirmation

User choice validation

5

Verify return to application within performance baseline

User redirected back to installment page within 5 seconds

Return time: <5 seconds

Cancel return timing

6

Verify payment cancelled message displays

"Payment Cancelled" message appears with appropriate styling (info/warning color)

Cancellation message

AC-9: Cancel message

7

Verify cancellation message content accuracy

Message indicates "Payment for Installment #16 was cancelled" with clear wording

Message content validation

Communication clarity

8

Verify installment status remains unchanged

Installment #16 status remains "Overdue", no status modification occurred

Status: "Overdue" unchanged

Status preservation

9

Verify days overdue calculation unchanged

Days overdue count remains accurate (355 days) after cancellation

Days Overdue: 355

Calculation consistency

10

Verify Pay Now button remains available

Pay Now button still visible and enabled for future payment attempts

Button availability

Retry opportunity

11

Verify no payment confirmation sent

No payment confirmation email sent to customer after cancellation

Email verification

Communication accuracy

12

Test immediate retry after cancellation

Customer can immediately attempt payment again after cancellation

Retry capability

User experience flow

13

Verify cancellation audit trail

Payment cancellation logged in system with timestamp and user information

Audit log entry

Compliance tracking

14

Test message timeout behavior

Cancellation message disappears after appropriate time (8-10 seconds)

Message timeout

UI management

15

Verify no financial impact from cancellation

No charges, holds, or financial transactions processed during cancellation

Financial verification

Transaction integrity

Verification Points

Primary_Verification: Payment cancellation results in "Payment Cancelled" message, installment status unchanged, and Pay Now button remains available
Secondary_Verifications: Proper message styling and timing, audit trail creation, no financial impact, retry capability maintained
Negative_Verification: No success messages, no status changes, no payment confirmations, no unauthorized charges




Test Case 13: Currency and Date Format Consistency Validation

Test Case Metadata

Test Case ID: CSS01US04_TC_013
Title: Verify consistent currency and date formatting across all payment agreement interface components
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Functional
Test Level: System
Priority: P3-Medium
Execution Phase: Regression
Automation Status: Automated

Tags: Happy-Path, Consumer, Billing, UI-Formatting, Data-Consistency, Localization, MOD-PaymentAgreement, P3-Medium, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Engineering, Report-Module-Coverage, Report-Cross-Browser-Results, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-Formatting-Service, UI-Standards, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Billing
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: Formatting Service, Localization Service, UI Rendering Components, Database
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Cross-Browser-Results, QA, Engineering, Module-Coverage
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Test Environment

Environment: Dev/Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Formatting Service, Localization Settings, UI Components, Regional Settings
Performance_Baseline: Format rendering < 1 second
Data_Requirements: Payment agreement with various currency amounts and dates

Prerequisites

Setup_Requirements: US currency and date format settings configured ($ symbol, MM/DD/YYYY)
User_Roles_Permissions: Standard customer access to payment agreement interface
Test_Data: PA-2023-15847 with amounts: $29,000, $2,000, $500 and dates: 4/15/2023, 10/15/2026, various installment dates
Prior_Test_Cases: CSS01US04_TC_001 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Payment Agreement Information section

Agreement information displays with formatted currency and date fields

PA-2023-15847 data

Initial display validation

2

Verify Total Amount currency formatting

Total Amount displays as "$29,000" with comma separator and $ symbol

Total: $29,000

AC-11: Large amount format

3

Verify Down Payment currency formatting

Down Payment shows "$2,000" with consistent currency symbol and comma

Down Payment: $2,000

Medium amount formatting

4

Verify Monthly Payment currency formatting

Monthly Payment displays "$500" without comma but with $ symbol

Monthly: $500

Small amount formatting

5

Verify Created Date formatting consistency

Created Date shows "4/15/2023" in MM/DD/YYYY format

Created: 4/15/2023

AC-12: Date format

6

Verify End Date formatting consistency

End Date displays "10/15/2026" in same MM/DD/YYYY format

End: 10/15/2026

Date format consistency

7

Navigate to Installment Schedule section

Installment schedule loads with formatted amounts and dates

Installment data

Schedule formatting

8

Verify installment amount formatting consistency

All installment amounts show "$500" with identical formatting

Each installment: $500

Amount consistency

9

Verify installment due date formatting

All due dates display in MM/DD/YYYY format (5/15/2023, 6/15/2023, etc.)

Various due dates

Date format consistency

10

Verify paid date formatting consistency

Paid dates show same MM/DD/YYYY format as due dates

Various paid dates

Paid date formatting

11

Open payment modal and verify amount formatting

Modal displays "$500" with consistent currency formatting

Modal amount: $500

Modal format consistency

12

Test decimal amount handling

If any amounts have cents (e.g., $500.50), verify proper decimal display

Decimal amounts if present

Decimal formatting

13

Verify single-digit month formatting

Months 1-9 display without leading zeros (4/15/2023, not 04/15/2023)

Single digit months

Leading zero handling

14

Verify double-digit month formatting

Months 10-12 display properly (10/15/2026, 11/15/2026, 12/15/2026)

Double digit months

Full month display

15

Test formatting consistency across page refresh

After page refresh, all formatting remains consistent and accurate

Page refresh test

Format persistence

Verification Points

Primary_Verification: All currency amounts display with $ symbol, appropriate comma separators, and all dates display in consistent MM/DD/YYYY format
Secondary_Verifications: Single-digit months without leading zeros, decimal handling, format consistency across components, persistence after refresh
Negative_Verification: No missing currency symbols, no inconsistent date formats, no formatting errors, no display inconsistencies




Test Case 14: Integration with Billing Cycle Information

Test Case Metadata

Test Case ID: CSS01US04_TC_014
Title: Verify payment agreement integration with customer billing cycle data and synchronization accuracy
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Integration
Test Level: System
Priority: P2-High
Execution Phase: Acceptance
Automation Status: Planned-for-Automation


Tags: Happy-Path, Consumer, Billing, Integration, Billing-Cycle, Data-Synchronization, MOD-PaymentAgreement, P2-High, Phase-Acceptance, Type-Integration, Platform-Web, Report-Integration-Testing, Report-Engineering, Report-Product, Report-Quality-Dashboard, Report-Customer-Segment-Analysis, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Billing-System, Cycle-Management, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Billing
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 12%
Integration_Points: Billing Cycle Service, Customer Account Service, Payment Processing, Due Date Calculation
Code_Module_Mapped: CX-Web
Requirement_Coverage: Partial
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Integration-Testing, Customer-Segment-Analysis, Engineering, Product, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Billing Cycle Service, Customer Account Database, Payment Agreement Service, Due Date Calculator
Performance_Baseline: Billing integration < 3 seconds
Data_Requirements: Customer with established billing cycle, payment agreement with cycle-aligned installments

Prerequisites

Setup_Requirements: Billing cycle integration configured, customer billing data available, payment agreement active
User_Roles_Permissions: Customer with billing and payment agreement access
Test_Data: Sarah Johnson, Billing cycle: 15th of each month, PA-2023-15847 with cycle-aligned installments
Prior_Test_Cases: CSS01US04_TC_001, billing cycle configuration tests must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to customer billing information or account summary

Billing cycle information displays showing 15th of month cycle

Billing cycle: 15th monthly

Billing cycle verification

2

Navigate to Payment Agreement Information section

Agreement information loads with billing cycle context

PA-2023-15847 data

Agreement display

3

Verify installment due dates align with billing cycle

Installment due dates show 15th of each month (5/15/2023, 6/15/2023, etc.)

Due dates: X/15/YYYY pattern

Cycle alignment validation

4

Verify billing cycle impact statement

System displays note about installments aligning with customer's billing cycle

Alignment notification

Customer communication

5

Check installment schedule for cycle consistency

All 54 installments follow the 15th of month pattern consistently

All installments: 15th pattern

Schedule consistency

6

Verify next billing date integration

System shows next billing date and any coinciding installment due

Next billing integration

Billing coordination

7

Test billing cycle change impact

If billing cycle changes, verify installment schedule updates accordingly

Cycle change simulation

Dynamic adjustment

8

Verify billing statement integration

Payment agreement installments appear on regular billing statements

Billing statement inclusion

Statement integration

9

Check overdue installment handling with billing cycle

Overdue installments still respect billing cycle for future calculations

Overdue cycle handling

Cycle preservation

10

Verify payment timing optimization

System suggests optimal payment timing relative to billing cycle

Payment timing suggestions

Customer guidance

11

Test billing cycle conflict resolution

If installment due dates conflict with billing dates, proper resolution occurs

Conflict resolution test

Business rule handling

12

Verify billing address synchronization

Payment agreement uses same billing address as customer's billing cycle

Address synchronization

Data consistency

13

Check billing preferences integration

Customer billing preferences (paper/electronic) apply to payment agreement communications

Preference integration

Communication alignment

14

Test multi-service billing integration

Payment agreement integrates with other utility services on same billing cycle

Multi-service integration

Comprehensive billing

15

Verify billing cycle audit trail

Changes to billing cycle that affect payment agreements are properly logged

Audit trail verification

Change tracking

Verification Points

Primary_Verification: Payment agreement installment due dates align with customer's billing cycle (15th of each month) and integrate properly with billing statements
Secondary_Verifications: Billing cycle changes update agreements, billing preferences synchronized, audit trail maintained, customer communications aligned
Negative_Verification: No billing cycle conflicts, no data inconsistencies, no communication misalignment, no integration failures




Test Case 15: Agreement Modification Request Capability

Test Case Metadata

Test Case ID: CSS01US04_TC_015
Title: Verify customer ability to request payment agreement modifications with proper workflow and approval process
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Integration
Test Level: System
Priority: P3-Medium
Execution Phase: Acceptance
Automation Status: Manual


Tags: Happy-Path, Consumer, Billing, Agreement-Modification, Workflow, Customer-Service, MOD-PaymentAgreement, P3-Medium, Phase-Acceptance, Type-Integration, Platform-Web, Report-CSM, Report-Product, Report-Integration-Testing, Report-User-Acceptance, Report-Quality-Dashboard, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Medium, Integration-Customer-Service, Modification-Workflow, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Could-Have
Customer_Journey: Support
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: Medium
Data_Sensitivity: High
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: Customer Service System, Workflow Engine, Approval System, Notification Service, Document Management
Code_Module_Mapped: CX-Web
Requirement_Coverage: Partial
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: CSM
Report_Categories: Customer-Segment-Analysis, User-Acceptance, CSM, Product, Integration-Testing
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Customer Service Integration, Workflow Management System, Approval Engine, Email Service
Performance_Baseline: Request submission < 5 seconds
Data_Requirements: Active payment agreement eligible for modification requests

Prerequisites

Setup_Requirements: Customer service integration configured, workflow engine active, approval process defined
User_Roles_Permissions: Customer with agreement modification request privileges
Test_Data: PA-2023-15847, Customer service system configured, approval workflow enabled
Prior_Test_Cases: CSS01US04_TC_001 must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Payment Agreement Information section

Agreement information displays with modification options

PA-2023-15847

Baseline display

2

Locate "Request Modification" button or link

Modification request option visible and accessible

N/A

Request access point

3

Click "Request Modification" option

Modification request form or modal opens

N/A

Request initiation

4

Verify modification request form fields

Form includes modification type, reason, proposed changes, contact information

Form fields

Request form validation

5

Select modification type "Payment Amount Change"

Option selected, form updates to show relevant fields

Modification type selection

Dynamic form behavior

6

Enter modification reason

Text area accepts reason: "Financial hardship due to job loss"

Reason: Financial hardship

Customer justification

7

Specify proposed payment change

Request to reduce monthly payment from $500 to $300

New amount: $300

Modification details

8

Verify customer contact information pre-populated

Form shows Sarah Johnson, sarah.johnson@email.com, (555) 123-4567

Customer contact data

Data pre-population

9

Add supporting documentation option

Option to upload supporting documents (pay stubs, financial statements)

Document upload capability

Supporting evidence

10

Submit modification request

Request submits successfully with confirmation message

Submission success

Request processing

11

Verify confirmation message and reference number

"Modification request submitted with ID MOD-2025-001" message appears

Request ID: MOD-2025-001

Confirmation tracking

12

Verify email confirmation sent

Confirmation email sent to customer with request details and next steps

Email confirmation

Customer communication

13

Verify customer service ticket creation

Request automatically creates customer service ticket for review

Service ticket creation

Workflow integration

14

Check request status tracking

Customer can view request status in account (Submitted, Under Review, etc.)

Status tracking

Progress visibility

15

Verify modification request audit trail

Request logged in system with timestamp, customer, and details

Audit trail verification

Compliance tracking

Verification Points

Primary_Verification: Customer can successfully submit agreement modification requests with proper confirmation and tracking capabilities
Secondary_Verifications: Form validation works, customer service integration active, email confirmations sent, audit trail maintained
Negative_Verification: No unauthorized modifications, no submission errors, no missing confirmations, no workflow failures




Test Case 16: Performance Testing with Large Installment Datasets

Test Case Metadata

Test Case ID: CSS01US04_TC_016
Title: Verify system performance and responsiveness with payment agreements containing large numbers of installments
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Performance
Test Level: System
Priority: P2-High
Execution Phase: Performance
Automation Status: Automated

Tags: Performance, Consumer, Billing, Large-Dataset, Scalability, Load-Testing, MOD-PaymentAgreement, P2-High, Phase-Performance, Type-Performance, Platform-Web, Report-Performance-Metrics, Report-Engineering, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Database, Performance-Optimization, Performance

Business Context

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Billing
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 15 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Database Query Engine, UI Rendering Service, Pagination Service, Caching Layer
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Performance-Metrics, Quality-Dashboard, Engineering, Module-Coverage, Regression-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Test Environment

Environment: Performance Testing Environment
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Database with large datasets, Performance monitoring tools, Caching systems
Performance_Baseline: Page load < 3 seconds, scroll < 1 second, search < 2 seconds
Data_Requirements: Payment agreements with 100, 500, 1000+ installments

Prerequisites

Setup_Requirements: Performance test environment configured, large dataset payment agreements created, monitoring tools active
User_Roles_Permissions: Customer with access to large payment agreements
Test_Data: Test agreements: PA-PERF-100 (100 installments), PA-PERF-500 (500 installments), PA-PERF-1000 (1000 installments)
Prior_Test_Cases: Basic functionality tests must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to payment agreement with 100 installments

Page loads within 3 seconds, all agreement information displays

PA-PERF-100, 100 installments

Baseline performance

2

Verify installment schedule loading performance

Installment schedule displays within 3 seconds with pagination or virtual scrolling

100 installments display

UI responsiveness

3

Test sorting performance with 100 installments

Sorting by date/amount completes within 1 second

Sort operations

Sorting performance

4

Test filtering performance with 100 installments

Filtering by status (Paid/Pending/Overdue) completes within 1 second

Filter operations

Filtering performance

5

Navigate to payment agreement with 500 installments

Page loads within 5 seconds, performance degradation acceptable

PA-PERF-500, 500 installments

Moderate scale testing

6

Verify 500 installment pagination performance

Pagination navigation between pages performs within 2 seconds per page

Pagination testing

Large dataset navigation

7

Test search functionality with 500 installments

Search for specific installment returns results within 2 seconds

Search performance

Search optimization

8

Verify memory usage during 500 installment display

Browser memory usage remains stable, no significant memory leaks

Memory monitoring

Resource management

9

Navigate to payment agreement with 1000 installments

Page loads within 8 seconds, system remains responsive

PA-PERF-1000, 1000 installments

High scale testing

10

Test virtual scrolling or lazy loading with 1000 installments

Scrolling through installments maintains 60fps performance

Scroll performance

UI optimization

11

Verify database query performance

Backend API responses remain under 500ms for installment queries

API response times

Backend performance

12

Test concurrent user performance

10 concurrent users accessing large agreements maintain performance

Concurrent load testing

Multi-user scalability

13

Verify caching effectiveness

Subsequent loads of large agreements benefit from caching

Cache performance

Optimization validation

14

Test browser compatibility with large datasets

Chrome, Firefox, Safari handle large installment displays without errors

Cross-browser performance

Browser optimization

15

Monitor system resources during peak load

CPU, memory, network usage remain within acceptable limits

System monitoring

Resource utilization

Verification Points

Primary_Verification: System maintains performance standards (page load <3s, operations <2s) with payment agreements up to 1000 installments
Secondary_Verifications: UI responsiveness maintained, memory usage stable, concurrent user support, caching effectiveness, cross-browser performance
Negative_Verification: No memory leaks, no browser crashes, no timeout errors, no performance degradation below acceptable thresholds




Test Case 17: Security and Access Control Validation

Test Case Metadata

Test Case ID: CSS01US04_TC_017
Title: Verify comprehensive security controls and access restrictions for payment agreement data and functionality
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Security
Test Level: System
Priority: P1-Critical
Execution Phase: Security
Automation Status: Manual


Tags: Security, Consumer, Billing, Access-Control, Data-Protection, Authorization, MOD-PaymentAgreement, P1-Critical, Phase-Security, Type-Security, Platform-Web, Report-Security-Validation, Report-Engineering, Report-Quality-Dashboard, Report-Module-Coverage, Report-Customer-Segment-Analysis, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Security-Service, Access-Control, Security

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Billing
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 12 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Authentication Service, Authorization Engine, Data Encryption, Audit Logging, Session Management
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Security-Validation, Quality-Dashboard, Engineering, Module-Coverage, Customer-Segment-Analysis
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Test Environment

Environment: Security Testing Environment
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Authentication Service, Authorization Engine, Encryption Services, Audit Logging System
Performance_Baseline: Security checks < 1 second
Data_Requirements: Multiple customer accounts with different access levels and agreement ownership

Prerequisites

Setup_Requirements: Security testing environment configured, multiple test accounts created, audit logging active
User_Roles_Permissions: Test accounts: Customer A (PA-2023-15847), Customer B (PA-2023-15848), Admin user, Unauthorized user
Test_Data: Customer A: Sarah Johnson, Customer B: John Smith, agreements with different ownership
Prior_Test_Cases: Authentication system tests must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Log in as Customer A (Sarah Johnson)

Successful authentication, access to owned payment agreement

Customer A credentials

Authorized access baseline

2

Verify Customer A can access PA-2023-15847

Payment agreement information displays completely and accurately

PA-2023-15847 (owned by Customer A)

Owner access validation

3

Attempt to access Customer B's agreement via direct URL

Access denied, redirected to dashboard or error page

PA-2023-15848 (owned by Customer B)

Cross-customer protection

4

Verify no data leakage in error responses

Error messages don't reveal information about other customer's agreements

Error response validation

Information disclosure prevention

5

Test API endpoint authorization for agreement data

Direct API calls require proper authentication and return only owned data

API security testing

Backend authorization

6

Attempt SQL injection on agreement search/filter

Input sanitization prevents SQL injection attacks

SQL injection test strings

Input validation security

7

Test XSS prevention in agreement notes field

Script injection attempts are properly encoded and neutralized

XSS test payloads

Cross-site scripting prevention

8

Verify payment authorization controls

Only authorized customers can initiate payments for their agreements

Payment authorization test

Payment security

9

Test session timeout and re-authentication

Expired sessions require re-authentication to access agreement data

Session timeout testing

Session security

10

Verify HTTPS enforcement for all payment operations

All payment-related pages and API calls use secure HTTPS connections

HTTPS validation

Transport security

11

Test audit trail creation for security events

Failed access attempts, authorization failures logged properly

Audit log verification

Security monitoring

12

Verify data encryption at rest

Sensitive agreement data encrypted in database storage

Encryption validation

Data protection

13

Test CSRF protection on payment forms

Cross-site request forgery attacks prevented on payment submission

CSRF attack testing

Form security

14

Verify user role-based access controls

Different user roles have appropriate access levels to agreement features

Role-based testing

Authorization granularity

15

Test brute force protection on payment attempts

Multiple failed payment attempts trigger appropriate security responses

Brute force testing

Attack prevention

Verification Points

Primary_Verification: Customers can only access their own payment agreements and data isolation is properly enforced across all access methods
Secondary_Verifications: Input validation prevents injection attacks, transport security enforced, audit trails maintained, session security implemented
Negative_Verification: No unauthorized data access, no information disclosure, no security bypass methods, no unencrypted sensitive data transmission



Test Case 18: Mobile App Payment Notification Integration

Test Case Metadata

Test Case ID: CSS01US04_TC_018
Title: Verify integration between web payment agreement system and mobile app notification delivery
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Integration
Test Level: System
Priority: P3-Medium
Execution Phase: Acceptance
Automation Status: Manual

Tags: Happy-Path, Consumer, Billing, Mobile-Integration, Push-Notifications, Cross-Platform, MOD-PaymentAgreement, P3-Medium, Phase-Acceptance, Type-Integration, Platform-Web, Report-Mobile-Compatibility, Report-Integration-Testing, Report-Product, Report-Customer-Segment-Analysis, Report-Quality-Dashboard, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Mobile-App, Push-Notifications, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Could-Have
Customer_Journey: Billing
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 12 minutes
Reproducibility_Score: Medium
Data_Sensitivity: Medium
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: Mobile App API, Push Notification Service, Cross-Platform Synchronization, Mobile Authentication
Code_Module_Mapped: CX-Web
Requirement_Coverage: Partial
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Mobile-Compatibility, Integration-Testing, Customer-Segment-Analysis, Product, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

Environment: Integration Testing Environment
Browser/Version: Chrome 115+
Device/OS: Windows 10/11, iOS/Android mobile devices
Screen_Resolution: Desktop-1920x1080, Mobile-375x667
Dependencies: Mobile App API, Push Notification Service, Cross-platform Authentication, Mobile App Installation
Performance_Baseline: Notification delivery < 30 seconds
Data_Requirements: Customer with both web access and mobile app installed

Prerequisites

Setup_Requirements: Mobile app installed and configured, push notifications enabled, cross-platform authentication active
User_Roles_Permissions: Customer with both web and mobile app access, notification permissions granted
Test_Data: Sarah Johnson with mobile app installed, PA-2023-15847, push notification settings enabled
Prior_Test_Cases: CSS01US04_TC_007 (notifications), mobile app authentication tests must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Verify customer has mobile app installed and logged in

Mobile app shows customer dashboard with payment agreement access

Mobile app login: Sarah Johnson

Mobile app prerequisites

2

Navigate to web payment agreement notification preferences

Web interface shows mobile push notification options available

Web notification settings

Cross-platform options

3

Enable mobile push notifications for payment agreements

Setting saves successfully, mobile app notified of preference change

Push notification: Enabled

Preference synchronization

4

Verify mobile app receives preference update

Mobile app notification settings reflect web changes within 1 minute

Settings sync validation

Real-time synchronization

5

Make payment on web interface for installment

Complete payment process through web interface successfully

Web payment: Installment #16, $500

Payment trigger event

6

Verify mobile push notification delivery

Mobile device receives payment confirmation push notification within 30 seconds

Push notification delivery

Cross-platform notification

7

Verify push notification content accuracy

Notification shows "Payment of $500 for Installment #16 completed successfully"

Notification content validation

Message accuracy

8

Test push notification interaction

Tapping notification opens mobile app to payment confirmation screen

Notification tap behavior

Deep linking

9

Verify payment status synchronization

Mobile app shows updated payment status matching web interface

Status synchronization

Data consistency

10

Test overdue payment reminder on mobile

Overdue installment triggers push notification reminder on mobile device

Mobile reminder testing

Reminder integration

11

Verify notification opt-out from mobile app

Disabling push notifications in mobile app updates web preferences

Mobile opt-out testing

Preference synchronization

12

Test notification delivery during offline scenarios

When mobile comes online, queued notifications are delivered

Offline/online testing

Queuing mechanism

13

Verify notification badge and count accuracy

Mobile app badge shows correct count of unread payment notifications

Badge count validation

Visual indicators

14

Test multiple device notification delivery

Customer with multiple mobile devices receives notifications on all registered devices

Multi-device testing

Comprehensive delivery

15

Verify notification history and management

Mobile app maintains history of payment notifications with management options

Notification history

User control

Verification Points

Primary_Verification: Web payment agreement activities trigger appropriate mobile push notifications with accurate content and timely delivery
Secondary_Verifications: Cross-platform preference synchronization, deep linking functionality, offline queuing, multi-device support
Negative_Verification: No duplicate notifications, no notification delivery when opted out, no content inaccuracies, no delivery failures



Test Case 19: Direct Messaging for Payment Inquiries

Test Case Metadata

Test Case ID: CSS01US04_TC_019
Title: Verify direct messaging capability for customer payment agreement inquiries with proper routing and response management
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Integration
Test Level: System
Priority: P3-Medium
Execution Phase: Acceptance
Automation Status: Manual

Tags: Happy-Path, Consumer, Billing, Customer-Service, Direct-Messaging, Support-Integration, MOD-PaymentAgreement, P3-Medium, Phase-Acceptance, Type-Integration, Platform-Web, Report-CSM, Report-Integration-Testing, Report-Customer-Segment-Analysis, Report-User-Acceptance, Report-Quality-Dashboard, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Customer-Service, Direct-Communication, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Could-Have
Customer_Journey: Support
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 5%
Integration_Points: Customer Service Platform, Messaging Service, Ticket Management System, Notification Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Partial
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: CSM
Report_Categories: Customer-Segment-Analysis, User-Acceptance, CSM, Integration-Testing, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

Environment: Integration Testing Environment
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Customer Service Platform, Messaging Infrastructure, Ticket Management, Agent Dashboard
Performance_Baseline: Message delivery < 5 seconds
Data_Requirements: Customer service agents available, messaging system configured

Prerequisites

Setup_Requirements: Customer service messaging platform configured, agent accounts active, routing rules defined
User_Roles_Permissions: Customer with messaging privileges, customer service agents with payment agreement access
Test_Data: PA-2023-15847, Sarah Johnson, customer service agent accounts
Prior_Test_Cases: CSS01US04_TC_001, customer service system integration tests must pass

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to Payment Agreement Information section

Agreement information displays with customer service options

PA-2023-15847 data

Service access point

2

Locate "Contact Support" or "Send Message" option

Direct messaging option visible and accessible near agreement details

N/A

Communication access

3

Click direct messaging option

Messaging interface opens (modal, chat widget, or dedicated page)

N/A

Message interface

4

Verify message form includes payment agreement context

Form pre-populated with agreement ID PA-2023-15847 and customer information

Agreement context: PA-2023-15847

Context integration

5

Select message category "Payment Question"

Category selection updates form with relevant fields and routing

Category: Payment Question

Message categorization

6

Enter specific payment inquiry message

Text area accepts message: "I need to discuss payment options for installment #16"

Message content

Customer inquiry

7

Verify customer contact information pre-populated

Form shows Sarah Johnson, sarah.johnson@email.com, phone number

Customer data pre-fill

Data integration

8

Submit payment inquiry message

Message submits successfully with confirmation and tracking number

Submission confirmation

Message delivery

9

Verify confirmation message and case number

"Message sent successfully. Case #CS-2025-001" appears

Case tracking: CS-2025-001

Case management

10

Verify message routed to appropriate agent queue

Message appears in payment specialist queue with agreement context

Agent queue routing

Proper routing

11

Verify agent receives full agreement context

Agent dashboard shows PA-2023-15847 details alongside customer message

Agent context display

Information availability

12

Test agent response capability

Agent can respond with payment agreement information visible

Agent response testing

Two-way communication

13

Verify customer receives agent response

Customer notified of agent response via email and/or in-app notification

Response notification

Communication completion

14

Test message thread management

Conversation maintains context throughout multiple exchanges

Thread continuity

Conversation flow

15

Verify message audit trail and compliance

All messages logged for compliance with customer service standards

Audit trail verification

Compliance tracking

Verification Points

Primary_Verification: Customers can successfully send payment agreement inquiries with proper context routing to specialized agents
Secondary_Verifications: Message context preservation, agent queue routing, response notifications, audit trail maintenance
Negative_Verification: No message delivery failures, no context loss, no routing errors, no unauthorized access to conversations



Test Case 20: Cross-Browser Compatibility and Responsive Design

Test Case Metadata

Test Case ID: CSS01US04_TC_020
Title: Verify payment agreement interface functionality and visual consistency across multiple browsers and screen resolutions
Created By: Hetal
Created Date: August 04, 2025
Version: 1.0

Classification

Module/Feature: Payment Agreement Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated


Tags: Happy-Path, Consumer, Billing, Cross-Browser, Responsive-Design, Compatibility, MOD-PaymentAgreement, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Cross-Browser-Results, Report-Quality-Dashboard, Report-QA, Report-Module-Coverage, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Browser-Compatibility, Responsive-UI, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Billing
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 20 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: CSS Framework, JavaScript Compatibility, Font Rendering, Payment Gateway Compatibility
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Cross-Browser-Results, Quality-Dashboard, QA, Module-Coverage, Engineering
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Test Environment

Environment: Cross-Browser Testing Environment
Browser/Version: Chrome 115+, Firefox 118+, Safari 16+, Edge 115+
Device/OS: Windows 10/11, macOS 13+
Screen_Resolution: Desktop-1920x1080, Tablet-1024x768, Mobile-375x667
Dependencies: Multiple browser installations, Browser testing tools, CSS framework
Performance_Baseline: Consistent performance across browsers
Data_Requirements: PA-2023-15847 with complete payment agreement data

Prerequisites

Setup_Requirements: Multiple browsers installed and configured, responsive design testing tools available
User_Roles_Permissions: Customer access across all browser environments
Test_Data: PA-2023-15847, Sarah Johnson, consistent test data across browsers
Prior_Test_Cases: Basic functionality tests must pass in Chrome

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Open payment agreement page in Chrome 115+ at 1920x1080 resolution

Page loads correctly, all elements display properly, functionality works

PA-2023-15847, Desktop resolution

Chrome baseline

2

Test same functionality in Firefox 118+ at same resolution

Identical display and functionality, no browser-specific issues

Same data, Firefox

Firefox compatibility

3

Test in Safari 16+ on macOS at 1920x1080 resolution

Consistent appearance and behavior, Mac-specific rendering accurate

Same data, Safari

Safari compatibility

4

Test in Microsoft Edge 115+ at same resolution

Edge-specific rendering consistent with other browsers

Same data, Edge

Edge compatibility

5

Verify payment modal functionality across all desktop browsers

Payment modal opens, displays correctly, Pay button works in all browsers

Modal testing

Modal compatibility

6

Test responsive design at tablet resolution (1024x768)

Layout adapts appropriately, all content accessible, touch-friendly interface

Tablet simulation

Responsive tablet design

7

Verify installment schedule table responsiveness

Table adapts to tablet width, horizontal scrolling if needed, data remains readable

Table responsiveness

Tablet table display

8

Test payment agreement at mobile resolution (375x667)

Mobile-optimized layout, vertical stacking, touch-friendly buttons

Mobile simulation

Mobile responsive design

9

Verify mobile payment modal functionality

Modal adapts to mobile screen, form fields accessible, keyboard-friendly

Mobile modal testing

Mobile modal optimization

10

Test cross-browser font rendering consistency

Currency symbols, numbers, dates render consistently across browsers

Font consistency testing

Typography compatibility

11

Verify CSS styling consistency

Colors, spacing, alignment identical across browsers within acceptable variance

Style consistency

Visual compatibility

12

Test JavaScript functionality across browsers

Interactive features (sorting, filtering, modals) work identically

JavaScript testing

Script compatibility

13

Verify payment gateway integration across browsers

Payment redirect works in all browsers, return flow consistent

Gateway compatibility

Payment flow compatibility

14

Test accessibility features across browsers

Screen reader compatibility, keyboard navigation work in all browsers

Accessibility testing

Cross-browser accessibility

15

Performance comparison across browsers

Page load times and interaction responsiveness comparable across browsers

Performance consistency

Cross-browser performance

Verification Points

Primary_Verification: Payment agreement interface displays and functions identically across Chrome, Firefox, Safari, and Edge browsers at desktop, tablet, and mobile resolutions
Secondary_Verifications: Responsive design adapts appropriately, payment functionality works across browsers, visual consistency maintained, accessibility preserved
Negative_Verification: No browser-specific display errors, no functionality breaks, no responsive design failures, no performance degradation




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