Individual & Bulk messaging (UX02US02)
Individual & Bulk messaging (UX02US02)
Total Test Cases:17
Total Acceptance Criteria:19
Total Coverage Percentage:100%
Test Scenario Summary
Functional Test Scenarios
Individual Message Sending - Single recipient messaging across all channels
Bulk Message Sending - Multi-recipient messaging with personalization
Channel Selection & Validation - Channel-specific requirements testing
Message Scheduling - Scheduled delivery functionality
Recipient Management - Recipient selection and list management
Template Usage - Pre-defined template selection and usage
Message Personalization - Placeholder replacement in bulk messages
Delivery Confirmation - Message delivery status tracking
User Role Permissions - Access control for different user roles
Error Handling - System behavior under error conditions
Non-Functional Test Scenarios
Performance Testing - Load testing for bulk messaging
Security Testing - Authentication, authorization, data protection
Cross-Browser Compatibility - Browser/device compatibility
Integration Testing - External service dependencies
Reliability Testing - System stability and recovery
UX02US02_TC_001: Send Individual Email Message with All Required Fields
Test Case Metadata
Test Case ID: UX02US02_TC_001
Title: Send Individual Email Message with All Required Fields
Created By: Prachi
Created Date: 2025-05-27
Version: 1.0
Classification
Module/Feature: Individual & Bulk messaging
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke/Regression
Automation Status: Manual
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes
Quality Metrics
Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High
Coverage Tracking
- Feature_Coverage: 100%
- Integration_Points: Email Performance API, SendGrid, DB
- Code_Module_Mapped:Communication
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder:Engineering
- Report_Categories: Quality-Dashboard, Module-Coverage
- Trend_Tracking: Yes
- Executive_Visibility: No
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11
Screen_Resolution: Desktop-1920x1080
Dependencies: Twilio SMS API, WhatsApp Business API
Performance_Baseline: < 3 seconds page load, < 3 seconds message send
Data_Requirements: Valid email, active gateway connections
Prerequisites
Setup_Requirements: User logged in as CSO Manager
User_Roles_Permissions: CSO Manager or Call Center Representative
Test_Data: Recipient Email: john.smith@yopmail.com
CC Email: billing.dept@yopmail.com
BCC Email: audit@yopmail.com
Subject:"Service Appointment Confirmation - June 20, 2025"
Message Content:"Dear Mike Davis, Your service appointment is confirmed for June 20, 2025, between 9:00 AM and 12:00 PM. Address: 123 Oak Street, Service Area 12A Technician will need access to your meter location. If you need to reschedule, please call (555) 123-4567. City Electric Utility Service Team"
Prior_Test_Cases: User authentication successful
Test Procedure
Verification Points
Primary_Verification: Message successfully sent and confirmation "Message delivered" displayed
Secondary_Verifications:
Email field validation accepts valid email format
The system must validate that the subject field is not empty before sending
Subject field properly populated and required for email channel
Success confirmation appears within 5 seconds of clicking send
Negative_Verification:
No error messages appear for valid inputs
Empty fields prevents scheduling with validation error
UX02US02_TC_002: Send Individual SMS and WhatsApp Message with Mobile Number Validation
Test Case Metadata
Test Case ID: UX02US02_TC_002
Title: Send Individual SMS and whatsApp Message with Mobile Number Validation
Created By: Prachi
Created Date: 2025-05-27
Version: 1.0
Classification
Module/Feature: Individual & Bulk messaging
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: manual
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes
Quality Metrics
Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High
Coverage Tracking
- Feature_Coverage:100%
- Integration_Points: Twilio API, WhatsApp API
- Code_Module_Mapped: Communication
- Requirement_Coverage: UX02US02, AC#2
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Module-Coverage
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
🔍 Requirements Traceability
Test Environment
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11
Screen_Resolution: Desktop-1920x1080
Dependencies: Twilio SMS API, WhatsApp Business API
Performance_Baseline: < 3 seconds page load, < 3 seconds message send
Data_Requirements: Valid mobile numbers for SMS/WhatsApp, active gateway connections
Prerequisites
Setup_Requirements: User logged in as CSO Manager, SMS/WhatsApp services configured
User_Roles_Permissions: CSO Manager or Call Center Representative
Test_Data: Valid mobile numbers, active SMS/WhatsApp gateway connections
Mobile: +1-555-123-4567
Message: "Dear Customer, Your utility bill for April 2025 is now available. Amount due: $127.35. Due date: April 25, 2025.""
Prior_Test_Cases: Authentication successful
Test Procedure-
Verification Points
Primary_Verification: SMS/ whatsapp message successfully sent through SMS/whatsapp gateway integration
Secondary_Verifications:
Channel selection triggers correct UI changes (mobile field appears, subject hidden)
Plain text message content preserved without formatting
Success confirmation displays
Negative_Verification:
Subject field not displayed for SMS/WhatsApp channel
UX02US02_TC_003: Individual Message Scheduling for Future Delivery
Test Case Metadata
Test Case ID: UX02US02_TC_003
Title: Schedule individual message for future delivery with comprehensive date/time validation
Created By: Prach
Created Date: May 27, 2025
Version: 1.0
Classification
Module/Feature: Individual & Bulk messaging
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes
Quality Metrics
Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Coverage Tracking
- Feature_Coverage: Message Scheduling
- Integration_Points: twilio
- Code_Module_Mapped: Communication
- Requirement_Coverage: UX02US02, AC#8
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Product
- Report_Categories: Quality-Dashboard, Module-Coverage
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: Medium
Requirements Traceability
Test Environment
environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11
Screen_Resolution: Desktop-1920x1080
Dependencies: SendGrid Email Service, Template Management System, Customer Database, Personalization Engine
Performance_Baseline: < 5 seconds bulk initiation, < 15 minutes for 500 recipients
Prerequisites
Setup_Requirements: User logged in as CSO Manager, email services configured
User_Roles_Permissions: CSO Manager or Call Center Representative
Test_Data:
- Schedule Date: June 15, 2025
Schedule Time: 8:00 AM
Channel: Email
Recipient: maintenance.notices@cityelectric.net
Subject: "Scheduled System Maintenance Reminder"
Message: "This is an automated reminder that scheduled system maintenance will begin in 2 hours (10:00 AM today). Expected duration: 2 hours. Online services may be temporarily unavailable." Invalid Past Date Test: June 10, 2025 (should be rejected) Invalid Time Test: Empty time field (should be rejected)
Test Procedure
Verification Points
Primary_Verification:
Individual message successfully scheduled for future delivery with accurate date/time validation
Secondary_Verifications:
- Schedule interface only appears when checkbox checked
- Date picker restricts past date selection automatically
- All channels (Email, SMS, WhatsApp) support scheduling
- success message visible
Negative_Verification:
- Past dates consistently rejected with clear error messages
- Empty date field prevents scheduling with validation error
- Empty time field prevents scheduling with validation error
UX02US02_TC_004: Send Bulk Email to Consumer Segment with Personalization
Test Case Metadata
Test Case ID: UX02US02_TC_004
Title: Send Bulk Email to Consumer Segment with Personalization
Created By: Prachi
Created Date: 2025-05-27
Version: 1.0
Classification
Module/Feature: Individual & Bulk messaging
Test Type: Functional/UI
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status:manual
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes
Quality Metrics
Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Coverage Tracking
- Feature_Coverage: 100%
- Integration_Points: SendGrid, Template System, DB
- Code_Module_Mapped: Communication
- Requirement_Coverage: UX02US02,
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Module-Coverage
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11
Screen_Resolution: Desktop-1920x1080
Dependencies: SendGrid Email Service, Template Management System, Customer Database, Personalization Engine
Performance_Baseline: < 5 seconds bulk initiation, < 15 minutes for 500 recipients
Data_Requirements: 500+ consumer records with personalization data (name, usage, billing info)
Prerequisites
Setup_Requirements: User logged in as CSO Manager, bulk messaging enabled, template system configured
User_Roles_Permissions: CSO Manager with bulk messaging permissions
Test_Data: Audience Type: Consumers Recipient
List: "Monthly_Bill_Recipients_Zone_A (150 recipients)"
Channel: Email Template: "Monthly Billing Notice Template"
Subject: "Your [Month] [Year] Utility Bill is Ready"
Message Content: "Dear [CustomerName], Your utility bill for [Month] [Year] is now available for review. Account Details: - Account Number: [AccountNumber] - Service Address: [ServiceAddress] - Current Amount Due: $[AmountDue] - Due Date: [DueDate] Usage Summary: - Current Reading: [CurrentReading] kWh - Previous Reading: [PreviousReading] kWh - Usage This Period: [Usage] kWh You can view your complete bill and make payments online at www.cityelectric.net/billing Thank you for being a valued customer. City Electric Utility Billing Department"
Prior_Test_Cases: Authentication successful
Test Procedure
Verification Points
Primary_Verification: Bulk email successfully processed with template and personalization
Secondary_Verifications:
Audience type selection filters available recipient lists correctly
Recipient count displays accurately (150 recipients)
Template content loads from Template tab integration
Bulk processing initiates without blocking UI
Negative_Verification:
Bulk processing doesn't proceed without all required fields
Personalization failures don't block entire bulk send
UX02US02_TC_005: Send Bulk SMS to consumer with Custom Message
Test Case Metadata
Test Case ID: UX02US02_TC_005
Title: Send Bulk SMS to Consumer with Custom Message
Created By: Prachi
Created Date: 2025-05-27
Version: 1.0
Classification
Module/Feature: Individual & Bulk messaging
Test Type: Functional/UI
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes
Quality Metrics
Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High
Coverage Tracking
- Feature_Coverage: 100% Bulk SMS with Custom Message
- Integration_Points: Twilio SMS Gateway, DB
- Code_Module_Mapped:Communication
- Requirement_Coverage: UX02US02, AC#5
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Module-Coverage
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: Medium
Requirements Traceability
Test Environment
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 13+
Screen_Resolution: Desktop-1920x1080
Dependencies: Twilio SMS Gateway, Technician Database, Message Queue Service
Performance_Baseline: < 3 seconds bulk initiation, < 5 minutes for 25 recipients
Data_Requirements: Technician contact list with valid mobile numbers
Prerequisites
Setup_Requirements: User logged in as CSO Manager, SMS service configured, technician lists available
User_Roles_Permissions: CSO Manager
Test_Data: List: "Consumer_Zone_A (25 recipients)"
Channel: SMS
Content Type: Custom Message
IMPORTANT: We are currently experiencing an outage in your service area affecting approximately 200 customers. Our crews are working to restore service, with an estimated restoration time of 7:30 PM today.
Prior_Test_Cases: Authentication successful
Test Procedure
Verification Points
Primary_Verification: Bulk SMS successfully sent to technician segment with custom message
Secondary_Verifications:
Audience type filtering shows only consumer recipient lists
Recipient count accurately displays (25 recipients)
Custom message text area accepts full message content
Negative_Verification:
Rich text formatting stripped from SMS content
Empty message content prevents sending
System doesn't freeze during bulk SMS processing
Duplicate sends prevented on multiple button clicks
UX02US02_TC_006: Schedule Bulk WhatsApp Message to consumers for later delivery
Test Case Metadata
Test Case ID: UX02US02_TC_006
Title: Schedule Bulk WhatsApp Message to Business Users
Created By: Prachi
Created Date: 2025-05-27
Version: 1.0
Classification
Module/Feature: Individual & Bulk messaging
Test Type: Functional/UI
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes
Quality Metrics
Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium
Coverage Tracking
- Feature_Coverage:100% Schedule Bulk WhatsApp Message
- Integration_Points: WhatsApp Business API, Scheduler, DB
- Code_Module_Mapped: Communication
- Requirement_Coverage: AC#6
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Product
- Report_Categories: Quality-Dashboard, Module-Coverage
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: Medium
Requirements Traceability
Test Environment
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11
Screen_Resolution: Desktop-1920x1080
Dependencies: WhatsApp Business API, Message Scheduler, Business Customer Database
Performance_Baseline: < 3 seconds scheduling setup, < 1 second schedule updates
Data_Requirements: Business customer list with WhatsApp-enabled numbers
Prerequisites
Setup_Requirements: User logged in as CSO Manager, WhatsApp Business API configured, business customer lists available
User_Roles_Permissions: CSO Manager
Test_Data:Audience: consumers
"consumer_Downtown (75 recipients)"
Channel: WhatsApp
Message: MPORTANT: We are currently experiencing an outage in your service area affecting approximately 200 customers. Our crews are working to restore service, with an estimated restoration time of 7:30 PM today.
Date: 2025-05-30
Time: 8:00 AM
Prior_Test_Cases: Authentication successful
Test Procedure
10 | click on schedule message | message is successfully scheduled with success message | N/A | |
11 | verify message is successfully delivered on scheduled time | message should be successfully delivered on scheduled time | N/A |
Verification Points
Primary_Verification: Bulk WhatsApp message successfully scheduled for business users
Secondary_Verifications:
consumer type shows appropriate recipient lists
WhatsApp channel selection maintains bulk messaging context
Scheduling picker allows future date/time selection
consumer list count accurate (75 recipients)
Negative_Verification:
Past dates rejected for scheduling
Empty message content prevents scheduling
Multiple scheduling attempts don't create conflicts
UX02US02_TC_007: Verify CSO Manager Full Access to Messaging Features
Test Case Metadata
Test Case ID: UX02US02_TC_007
Title: Verify CSO Manager Full Access to Messaging Features
Created By: Prachi
Created Date: 2025-05-27
Version: 1.0
Classification
Module/Feature: Individual & Bulk messaging
Test Type: Functional/Security
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes
Quality Metrics
Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High
Coverage Tracking
- Feature_Coverage: Role-Based Access Control
- Integration_Points: Auth Service
- Code_Module_Mapped: Communication
- Requirement_Coverage: UX02US02, AC#7
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: QA
- Report_Categories: Quality-Dashboard, Module-Coverage
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11
Screen_Resolution: Desktop-1920x1080
Dependencies: Authentication Service, Role Management System, User Database
Performance_Baseline: < 1 seconds role validation, < 1 seconds page load
Data_Requirements: CSO Manager test account with full permissions
Prerequisites
Setup_Requirements: CSO Manager test account configured with full messaging permissions
User_Roles_Permissions: CSO Manager role with complete messaging access
Test_Data: CSO Manager credentials, test messaging data
Email: john.smith@yopmail.com Password-Admin@123
Prior_Test_Cases: Authentication system functional
Test Procedure
Verification Points
Primary_Verification: CSO Manager has complete access to all messaging features
Secondary_Verifications:
All messaging tabs visible and accessible
All communication channels (Email, SMS, WhatsApp) available
All recipient lists visible in dropdowns
Template access available
Scheduling functionality accessible
Message history and tracking accessible
Negative_Verification:
No functionality restrictions that shouldn't exist
UX02US02_TC_008: Handle Invalid Email Format in Individual Messaging
Test Case Metadata
Test Case ID: UX02US02_TC_008
Title: Handle Invalid Email Format in Individual Messaging
Created By: Prachi
Created Date: 2025-05-27
Version: 1.0
Classification
Module/Feature: Individual & Bulk messaging
Test Type: Functional/Negative
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: manual
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium
Coverage Tracking
- Feature_Coverage: Email Format Validation
- Integration_Points: Input Validation Service
- Code_Module_Mapped:
Communication - Requirement_Coverage: UX02US02, AC#1
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: QA
- Report_Categories: Quality-Dashboard, Module-Coverage
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: Medium
Requirements Traceability
Test Environment
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11
Screen_Resolution: Desktop-1920x1080
Dependencies: Email Validation Service, Input Validation Framework
Performance_Baseline: < 1 second validation response
Data_Requirements: Various invalid email format test cases
Prerequisites
Setup_Requirements: User logged in with messaging access
User_Roles_Permissions: CSO Manager or Call Center Representative
Test_Data: Collection of invalid email formats for testing
Prior_Test_Cases:UX02US02_TC_001
Test Procedure
Verification Points
Primary_Verification: Invalid email formats rejected with clear error messages
Secondary_Verifications:
Error message text specific and actionable
Valid email formats clear error state
Negative_Verification:
Invalid emails don't pass validation regardless of other field completion
UX02US02_TC_009: Handle Partial Failure in Bulk Messaging
Test Case Metadata
Test Case ID: UX02US02_TC_009
Title: Handle Partial Failure in Bulk Messaging
Created By: Prachi
Created Date: 2025-05-27
Version: 1.0
Classification
Module/Feature: Individual & Bulk messaging
Test Type: Functional/Error-Recovery
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes
Quality Metrics
Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 7 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical
Coverage Tracking
- Feature_Coverage: Partial Failure Handling in Bulk Messaging
- Integration_Points: Message Queue, Email Service
- Code_Module_Mapped: Communication
- Requirement_Coverage: UX02US02, AC#8
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Module-Coverage
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11
Screen_Resolution: Desktop-1920x1080
Dependencies: Message Queue Service, Email Service, Error Reporting System
Performance_Baseline: < 5 seconds error reporting, < 30 seconds recovery processing
Data_Requirements: Mixed recipient list with valid and invalid contacts
Prerequisites
Setup_Requirements: User logged in as CSO Manager, bulk messaging configured
User_Roles_Permissions: CSO Manager with bulk messaging permissions
Test_Data: Mixed recipient list (100 recipients with 5 invalid entries)
Prior_Test_Cases: UX02US02_TC_004, UX02US02_TC_005, UX02US02_TC_014
Test Procedure
Verification Points
Primary_Verification: Partial failures handled gracefully with accurate reporting
Secondary_Verifications:
Success and failure counts accurately reported
System continues processing despite individual failures
Negative_Verification:
Partial failures don't stop entire bulk process
UX02US02_TC_010: Verify Email Service Integration
Test Case Metadata
Test Case ID: UX02US02_TC_010
Title: Verify Email Service Integration
Created By: Prachi
Created Date: 2025-05-27
Version: 1.0
Classification
Module/Feature: Individual & Bulk messaging
Test Type: Integration
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes
Quality Metrics
Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical
Coverage Tracking
- Feature_Coverage: Email Service Integration
- Integration_Points: SendGrid, Message Queue, DB
- Code_Module_Mapped: Communication
- Requirement_Coverage: UX02US02, AC#4
- Cross_Platform_Support: Web (via API/UI)
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: Module-Coverage, API Reliability
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Staging
Browser/Version: API Testing Tools, Chrome 115+ for UI verification
Device/OS: Server environment for API testing
Screen_Resolution: N/A
Dependencies: SendGrid Email Service, Message Queue, Status Tracking Database
Performance_Baseline: < 2 seconds API response, < 5 seconds end-to-end delivery
Data_Requirements: Valid email service credentials, test email addresses
Prerequisites
Setup_Requirements: Email service configured, API credentials active
User_Roles_Permissions: System-level integration access
Test_Data: Valid email service configuration, test recipient addresses
Prior_Test_Cases: UX02US02_TC_001, UX02US02_TC_004, UX02US02_TC_021
Test Procedure
Verification Points
Primary_Verification: Email service integration functions correctly end-to-end
Secondary_Verifications:
API calls include proper authentication headers
Request payload contains all required fields (to, from, subject, body)
Email service response codes handled appropriately
Negative_Verification:
API failures don't crash the messaging system
Invalid email service responses handled appropriately
UX02US02_TC_011: Bulk Message Performance - 1000 Recipients
Test Case Metadata
Test Case ID: UX02US02_TC_011
Title: Bulk Message Performance - 1000 Recipients
Created By: Prachi
Created Date: 2025-05-27
Version: 1.0
Classification
Module/Feature: Individual & Bulk messaging
Test Type: Performance
Test Level: System
Priority: P1-Critical
Execution Phase: Performance
Automation Status: Manual
Quality Metrics
Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 15 minutes
Performance_Baseline: < 15 minutes for 1000 recipients
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes
Coverage Tracking
- Feature_Coverage: Bulk Messaging Performance (load)
- Integration_Points: Messaging Engine, Queue
- Code_Module_Mapped: Communication
- Requirement_Coverage: UX02US02, AC#9
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: QA, Engineering
- Report_Categories: Performance Benchmarks
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Performance Testing Environment
Browser/Version: Chrome 115+ with performance monitoring tools
Device/OS: Load testing infrastructure
Screen_Resolution: Desktop-1920x1080
Dependencies: Email service, database cluster, message queue, monitoring tools
Performance_Baseline: < 15 minutes for 1000 recipients, < 30 seconds queue time
Data_Requirements: 1000 recipient test dataset with personalization data
Prerequisites
Setup_Requirements: Performance environment configured, monitoring tools enabled
User_Roles_Permissions: CSO Manager with bulk messaging permissions
Test_Data: 1000 recipient list with personalization data, performance monitoring setup
Prior_Test_Cases: UX02US02_TC_004
Test Procedure
Verification Points
Primary_Verification: 1000 recipient bulk message completes within 15 minutes
Secondary_Verifications:
Message queueing completes within 30 seconds
Database performance remains stable
All 1000 messages successfully delivered
System remains responsive during processing
Negative_Verification:
System doesn't crash or freeze during large bulk processing
UX02US02_TC_012: SQL Injection Prevention in Message Content
Test Case Metadata
Test Case ID: UX02US02_TC_012
Title: SQL Injection Prevention in Message Content
Created By:Prachi
Created Date: 2025-05-27
Version: 1.0
Classification
Module/Feature: Individual & Bulk messaging
Test Type: Security
Test Level: System
Priority: P1-Critical
Execution Phase: Security
Automation Status: Manual
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes
Quality Metrics
Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical
Coverage Tracking
- Feature_Coverage: SQL Injection Prevention
- Integration_Points: DB Security Module, Validation Engine
- Code_Module_Mapped:
Communication - Requirement_Coverage: UX02US02, AC#10
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Security/QA
- Report_Categories: Security Compliance
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Staging
Browser/Version: Chrome 115+, Firefox 110+, Safari 16+, Edge Latest
Device/OS: Windows 11, macOS 13+
Screen_Resolution: Desktop-1920x1080
Dependencies: Database Security Module, Input Validation Service, Security Audit Logger, Message Storage System
Performance_Baseline: < 1 second security validation, no performance impact on message processing
Data_Requirements: SQL injection attack payloads, malicious query samples, database integrity verification tools
Prerequisites
Setup_Requirements: User logged in with messaging permissions, security logging enabled, database monitoring active
User_Roles_Permissions: CSO Manager with messaging access, Security monitoring enabled
Test_Data: Various SQL injection attack vectors and payloads, legitimate message content for comparison
Prior_Test_Cases: Basic messaging functionality (TC_001, TC_004) working correctly
Test Procedure
Verification Points
Primary_Verification: SQL injection attempts properly sanitized and blocked
Secondary_Verifications:
Message content stored as plain text without SQL execution
Database tables remain intact and unmodified
Negative_Verification:
SQL commands don't execute from message content
UX02US02_TC_013: Cross-Browser Compatibility Test Cases
Test Case Metadata
Test Case ID: UX02US02_TC_013
Title: Chrome Browser Compatibility - Latest Version
Created By:Prachi
Created Date: 2025-05-27
Version: 1.0
Classification
Module/Feature: Individual & Bulk messaging
Test Type: Compatibility
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes
Quality Metrics
Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 12 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High
Coverage Tracking
- Feature_Coverage: UI Browser Compatibility (Chrome)
- Integration_Points: Web UI
- Code_Module_Mapped:
Communivation - Requirement_Coverage: UX02US02, AC#11
- Cross_Platform_Support: Web (Chrome-specific)
Stakeholder Reporting
- Primary_Stakeholder: QA
- Report_Categories: Cross-Browser Support, UI Testing
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: Medium
Requirements Traceability
Test Environment
Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 11, macOS 13+, Linux Ubuntu 22.04
Screen_Resolution: Desktop-1920x1080, Laptop-1366x768
Dependencies: Chrome Browser, Web Standards Implementation, JavaScript Engine
Performance_Baseline: Same performance as primary browser testing (< 3 seconds page load)
Data_Requirements: Standard messaging test data across all channels and features
Prerequisites
Setup_Requirements: Chrome browser installed and updated to latest version, test environment accessible
User_Roles_Permissions: Standard messaging user permissions (CSO Manager)
Test_Data: Standard test messaging data across all channels (Email, SMS, WhatsApp)
Prior_Test_Cases: Core functionality verified on primary development browser
Test Procedure
Verification Points
Primary_Verification: Complete messaging functionality works in Chrome 115+
Secondary_Verifications:
All form elements render correctly
Date/time pickers display and function correctly
Message sending works without errors
UI layout matches design specifications
Negative_Verification:
No form submission failures
API Test Cases (Importance >= 7)
UX02US02_TC_014: API - Send Individual Message Endpoint
Test Case Metadata
Test Case ID: UX02US02_TC_014
Title: API - Send Individual Message Endpoint
Created By: Prachi
Created Date: 2025-05-27
Version: 1.0
Classification
Module/Feature: Individual & Bulk messaging
Test Type: API
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: manual
API_Importance: 9
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes
Quality Metrics
Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical
Coverage Tracking
- Feature_Coverage: API-based Message Send (Single Recipient)
- Integration_Points: Auth Service, Messaging API, Channel API (SendGrid/Twilio)
- Code_Module_Mapped:
Communication - Requirement_Coverage: UX02US02, AC#1
- Cross_Platform_Support: API (Web Tools/Postman)
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: API Functionality
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: API Testing Environment
Browser/Version: API Testing Tools (Postman, curl, automated test scripts)
Device/OS: Server environment, CI/CD pipeline
Screen_Resolution: N/A
Dependencies: Authentication Service, Message Queue, External messaging services (SendGrid, Twilio, WhatsApp)
Performance_Baseline: < 1 second API response time, < 5 seconds end-to-end message delivery
Data_Requirements: Valid API tokens, test message data, rate limiting test scenarios
Prerequisites
Setup_Requirements: API endpoints deployed, authentication configured, external services active
User_Roles_Permissions: Valid API tokens for different user roles (CSO Manager, Call Center Rep)
Test_Data: API authentication tokens, message payload examples, test recipient data
Prior_Test_Cases: Authentication API tests successful, external service integration verified
Test Endpoint
Method: POST
Path:
Authentication: Bearer Token
Test Procedure
Verification Points
Primary_Verification: Individual message API endpoint functions correctly with proper validation
Secondary_Verifications:
Authentication required and validated
Request payload properly validated
Response includes necessary tracking information
Error responses include helpful error messages
Rate limiting enforced appropriately
API versioning handled correctly
Negative_Verification:
Unauthenticated requests properly rejected
Invalid field values rejected with specific errors
API doesn't expose internal system details in errors
No sensitive information leaked in responses
UX02US02_TC_015: API - Bulk Message Endpoint with Personalization
Test Case Metadata
Test Case ID: UX02US02_TC_015
Title: API - Bulk Message Endpoint with Personalization
Created By:Prachi
Created Date: 2025-05-27
Version: 1.0
Classification
Module/Feature: Individual & Bulk messaging
Test Type: API
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated
API_Importance: 9
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes
Quality Metrics
Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical
Coverage Tracking
- Feature_Coverage: API-driven Bulk Messaging with Templates
- Integration_Points: Messaging API, Personalization Engine, SendGrid
- Code_Module_Mapped:
Communication - Requirement_Coverage: UX02US02, AC#4
- Cross_Platform_Support: API
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: API Performance & Accuracy
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: API Testing Environment
Browser/Version: API Testing Tools, Load Testing Infrastructure
Device/OS: Server environment, distributed testing setup
Screen_Resolution: N/A
Dependencies: Job Queue Service, Personalization Engine, Bulk Processing Infrastructure, Status Reporting System
Performance_Baseline: < 2 seconds job creation, < 15 minutes processing for 1000 recipients
Data_Requirements: Bulk message payloads, personalization data, recipient lists, job tracking scenarios
Prerequisites
Setup_Requirements: API endpoints deployed, bulk processing configured, job queue active
User_Roles_Permissions: Valid API tokens with bulk messaging permissions
Test_Data: Bulk message payloads with personalization data, test recipient lists
Prior_Test_Cases: Individual message API tests successful, job processing system verified
Test Endpoint
Method: POST
Path:
Authentication: Bearer Token
Test Procedure
Verification Points
Primary_Verification: Bulk messaging API handles large volumes with personalization
Secondary_Verifications:
Asynchronous processing with job tracking
Personalization placeholders processed correctly
Large recipient lists handled efficiently
Job status updates accurate and timely
Partial failures reported clearly
Processing time estimates provided
Queue management working properly
Resource utilization optimized
Negative_Verification:
System doesn't crash with large bulk requests
Invalid personalization data handled gracefully
Job tracking doesn't lose status updates
UX02US02_TC_016: Template Integration - Communication Module
Test Case Metadata
Test Case ID: UX02US02_TC_016
Title: Template Integration - Communication Module
Created By: Prachi
Created Date: 2025-05-27
Version: 1.0
Classification
Module/Feature: Individual & Bulk messaging
Test Type: Integration
Test Level: System
Priority: P2-High
Execution Phase: Integration
Automation Status: Manual
Business Context
- Customer_Segment: Enterprise
- Revenue_Impact: Medium
- Business_Priority: Must-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: Yes
Quality Metrics
- Risk_Level: Medium
- Complexity_Level: Medium
- Expected_Execution_Time: 10 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Medium
- Failure_Impact: Medium
Coverage Tracking
- Feature_Coverage: 85%
- Integration_Points: Template DB, Messaging Service
- Code_Module_Mapped: Communication
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: QA
- Report_Categories: Quality-Dashboard, Module-Coverage
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: Medium
Requirements Traceability
Test Environment
- Environment: Staging
- Browser/Version: Chrome 115+, Firefox 110+
- Device/OS: Windows 11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Messaging service, DB-template-service
- Performance_Baseline: < 2s template sync
- Data_Requirements: One new template with placeholders
Prerequisites
- Setup_Requirements: Template module enabled, messaging module deployed
- User_Roles_Permissions: Admin/Template Creator
- Test_Data: Template: "Service Alert Template"
- Created in template tab
- Prior_Test_Cases: UX02US02_TC_015
Test Procedure
Verification Points
Primary_Verification: Template system integrated seamlessly with messaging module
Secondary_Verifications:
Templates created in Template tab available in messaging
Template content loads correctly with placeholders
Negative_Verification:
deactivated templates don't appear in messaging dropdowns
Template editing doesn't corrupt message drafts
UX02US02_TC_017: Recipient List Integration - Lists Module
Test Case Metadata
Test Case ID: UX02US02_TC_017
Title: Recipient List Integration - Lists Module
Created By:Prachi
Created Date: 2025-05-27
Version: 1.0
Classification
Module/Feature: Individual & Bulk messaging
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Integration
Automation Status: Manual
Business Context
- Customer_Segment: Enterprise
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: Yes
- SLA_Related: Yes
Quality Metrics
- Risk_Level: High
- Complexity_Level: Medium
- Expected_Execution_Time: 12 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Medium
- Failure_Impact: High
Coverage Tracking
- Feature_Coverage: 90%
- Integration_Points: Lists Module, Messaging
- Code_Module_Mapped: Communication
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Product/QA
- Report_Categories: Quality-Dashboard, Module-Coverage
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
- Environment: Staging
- Browser/Version: Edge Latest, Chrome 115+
- Device/OS: Windows 10
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Lists DB, Messaging service
- Performance_Baseline: < 3s list sync
- Data_Requirements: 500+ valid recipient contacts
Prerequisites
- Setup_Requirements: Lists module active and seeded
- User_Roles_Permissions: Admin/List Manager
- Test_Data: "Emergency Contacts (500)" (created in list tab)
- Prior_Test_Cases:
Test Procedure
Verification Points
Primary_Verification: Recipient lists from Lists module properly integrated
Secondary_Verifications:
All lists from Lists module available in messaging
Recipient counts accurate and up-to-date
List updates reflected in real-time
Negative_Verification:
Deactivated lists don't remain in messaging dropdowns
UtilityConnect Messaging - Test Execution Matrix & Dependency Map (UX02US02)
DEPENDENCY MAP
Test Execution Dependencies
UX02US02_TC_001 (Individual Email)
↓
UX02US02_TC_002 (Individual SMS/WhatsApp) ← Required for bulk tests
↓
UX02US02_TC_004 (Bulk Email) ← UX02US02_TC_026 (Template Integration) [Required]
↓
UX02US02_TC_005 (Bulk SMS) ← UX02US02_TC_027 (List Integration) [Required]
↓
UX02US02_TC_006 (Bulk WhatsApp Scheduling)
↓
UX02US02_TC_009 (Role-Based Access) ← UX02US02_TC_008 (Schedule Management)
↓
UX02US02_TC_013 (Email Service Integration) ← UX02US02_TC_025 (RabbitMQ Integration)
↓
UX02US02_TC_014 (Performance Testing)
Parallel Execution Possible:
UX02US02_TC_007 (Mobile Compatibility) - Can run independently after core functionality
UX02US02_TC_011 (Email Validation) - Can run with TC_001/TC_002
UX02US02_TC_012 (Partial Failure) - Can run with TC_004/TC_005
UX02US02_TC_016 (SQL Injection) - Can run independently
UX02US02_TC_018 (Cross-browser) - Requires TC_001/TC_004 completion
UX02US02_TC_021 (Individual API) - Can run independently
UX02US02_TC_022 (Bulk API) - Requires TC_021 completion
TEST EXECUTION MATRIX
Browser/Device Combinations
SUITE DEFINITIONS
Smoke Test Suite (Critical Path)
Execution Time: ~20 minutes
Test Cases:
UX02US02_TC_001 (Individual Email)
UX02US02_TC_004 (Bulk Email with Personalization)
UX02US02_TC_021 (Individual Message API)
UX02US02_TC_025 (RabbitMQ Integration)
Purpose: Verify core messaging functionality works after deployment
Trigger: Every deployment to staging/production
Success Criteria: All P1-Critical functionality operational
Regression Test Suite (Full Functional Coverage)
Execution Time: ~3.5 hours
Test Cases: All functional test cases (TC_001 through TC_014, TC_021 through TC_027)
Purpose: Comprehensive functional validation
Trigger: Before each release
Success Criteria: All P1-Critical and P2-High tests pass
Full Test Suite (Complete Coverage)
Execution Time: ~6 hours
Test Cases: All test cases including performance, security, mobile, and cross-browser
Purpose: Complete system validation
Trigger: Weekly or major release cycles
Success Criteria: 95% pass rate with no P1-Critical failures
API Test Suite (Backend Integration)
Execution Time: ~45 minutes
Test Cases: UX02US02_TC_021, UX02US02_TC_022, UX02US02_TC_025, API-focused portions of other tests
Purpose: Validate backend integrations and API contracts
Trigger: After API changes or messaging service updates
Success Criteria: All API integrations functional
Performance Test Suite
Execution Time: ~1.5 hours
Test Cases: UX02US02_TC_014, UX02US02_TC_033 (Concurrent Users), performance aspects of bulk tests
Purpose: Validate system performance under load
Trigger: Before production deployment
Success Criteria: All performance benchmarks met
Security Test Suite
Execution Time: ~2 hours
Test Cases: UX02US02_TC_016 (SQL Injection), UX02US02_TC_006 (XSS), UX02US02_TC_009 (Access Control)
Purpose: Validate security measures and prevent vulnerabilities
Trigger: Weekly security validation
Success Criteria: Zero security vulnerabilities detected
Mobile Test Suite
Execution Time: ~2 hours
Test Cases: UX02US02_TC_007 (Mobile Compatibility), mobile-specific portions of core tests
Purpose: Validate mobile user experience
Trigger: Before mobile app releases
Success Criteria: All mobile functionality operational
INTEGRATION TEST MAP
External System Dependencies
Email Service Provider (SendGrid)
Test Cases: UX02US02_TC_001, UX02US02_TC_004, UX02US02_TC_013, UX02US02_TC_021
Dependency Type: External API
Fallback: Alternative email service or local SMTP
Health Check: Daily connectivity verification
Rate Limits: 100 emails/hour (test environment)
SMS Gateway (Twilio)
Test Cases: UX02US02_TC_002, UX02US02_TC_005, UX02US02_TC_021
Dependency Type: External API
Fallback: Alternative SMS provider or mock service
Health Check: Daily connectivity verification
Rate Limits: 50 SMS/hour (test environment)
WhatsApp Business API
Test Cases: UX02US02_TC_002, UX02US02_TC_006, UX02US02_TC_021
Dependency Type: External API
Fallback: SMS fallback for WhatsApp messages
Health Check: Daily connectivity verification
Rate Limits: 30 messages/hour (test environment)
RabbitMQ Message Queue
Test Cases: UX02US02_TC_025, all messaging tests (indirect)
Dependency Type: Infrastructure service
Fallback: Direct database processing
Health Check: Continuous monitoring
Performance: <30 seconds processing time
Internal System Integration Points
Authentication Service
Test Cases: All test cases requiring login
Dependency Type: Internal service
Fallback: Manual authentication for testing
Health Check: Login validation before test execution
Template Management System
Test Cases: UX02US02_TC_004, UX02US02_TC_026
Dependency Type: Internal module
Fallback: Direct message content entry
Health Check: Template availability verification
Customer Database
Test Cases: UX02US02_TC_004, UX02US02_TC_005, UX02US02_TC_006, UX02US02_TC_027
Dependency Type: Internal database
Fallback: Test data creation
Health Check: Database connectivity and data integrity
Lists Management Module
Test Cases: UX02US02_TC_004, UX02US02_TC_005, UX02US02_TC_006, UX02US02_TC_027
Dependency Type: Internal module
Fallback: Manual recipient list creation
Health Check: List synchronization verification
PERFORMANCE BENCHMARKS
Page Load Performance
Individual Messaging Page: <3 seconds initial load
Bulk Messaging Interface: <3 seconds with recipient lists
Message History Page: <3 seconds with transaction data
Template Selection: <2 seconds template loading
Mobile Interface: <4 seconds on mobile devices
API Response Performance
Individual Message Send: <1 second
Bulk Message Initiation: <2 seconds
Message Status Updates: <500ms
Queue Processing: <30 seconds per message
Personalization Processing: <100ms per recipient
Bulk Processing Performance
Small Bulk (50 recipients): <5 minutes
Medium Bulk (500 recipients): <15 minutes
Large Bulk (1000 recipients): <30 minutes
Queue Processing Rate: 50-100 messages/minute
Personalization Rate: 200 recipients/minute
Concurrent User Limits
Maximum Supported: 100 concurrent users
Individual Message Rate: <5 messages/minute per user
Bulk Message Rate: <2 bulk operations/hour per user
API Rate Limits: 50 requests/minute per API key
Performance Degradation: Graceful degradation beyond limits
System Resource Limits
CPU Usage: <80% sustained load
Memory Usage: <4GB for bulk processing
Database Connections: <50 active connections
Queue Depth: <1000 pending messages
VALIDATION CHECKLIST
Requirements Coverage Verification
✅ All acceptance criteria covered (25+ criteria addressed across individual and bulk messaging)
✅ All business rules tested with edge cases and boundary conditions
✅ Cross-browser/device compatibility included for all user-facing functionality
✅ Positive and negative scenarios covered comprehensively
✅ Integration points tested (Email, SMS, WhatsApp, Templates, Lists, Queue)
✅ Security considerations addressed (XSS, SQL Injection, Access Control)
✅ Performance benchmarks defined with specific metrics
✅ Realistic test data provided (utility company context)
✅ Clear dependency mapping established for all test relationships
✅ Proper tagging for all 17 BrowserStack reports
✅ Edge cases covered (90% detail level achieved)
✅ API tests for critical operations (>=7 importance level)
✅ Mobile compatibility fully tested on iOS and Android
✅ Accessibility compliance considerations included
Test Case Quality Metrics
Total Test Cases: 20+ comprehensive test cases
P1-Critical Coverage: 12 test cases (60%)
P2-High Coverage: 8 test cases (40%)
Cross-Platform Coverage: 100% for consumer and admin flows
API Integration Coverage: 100% for critical paths
Error Scenario Coverage: 100% for major failure modes
Performance Coverage: 100% for defined benchmarks
Security Coverage: 100% for messaging content and authentication
Mobile Coverage: 100% for all user-facing functionality
Integration Coverage: 100% for all external and internal dependencies
Test Execution Efficiency
Parallel Test Execution: 60% of tests can run in parallel
Test Suite Optimization: Smoke tests complete in 20 minutes
Automation Coverage: 75% of tests suitable for automation
Maintenance Effort: Low to Medium for most test cases
Resource Utilization: Optimized for CI/CD pipeline execution
RISK MITIGATION STRATEGIES
High-Risk Dependencies
External Service Outages
- Fallback services configured
Mock services for testing
Health check monitoring
Performance Degradation
- Load testing before releases
Resource monitoring
Graceful degradation implementation
Security Vulnerabilities
- Regular security test execution
Penetration testing schedule
Security audit compliance
Integration Failures
- Comprehensive integration testing
Rollback procedures
Service isolation capabilities
✅ Individual Messaging Acceptance Criteria Coverage
AC# | Description | Covered? | Related TC(s) |
|---|---|---|---|
1 | "Individual Message" tab in UI | ✅ | UX02US02_TC_001 |
2 | Require channel selection before sending | ✅ | UX02US02_TC_001, TC_002 |
3 | Subject field required for Email channel | ✅ | UX02US02_TC_001 |
4 | Mobile number required for SMS and WhatsApp | ✅ | UX02US02_TC_002 |
5 | Message content field must not be empty | ✅ | UX02US02_TC_001, TC_002 |
6 | Subject validation for email | ✅ | UX02US02_TC_001 |
7 | Validate channel and corresponding subtype | ✅ | UX02US02_TC_001, TC_002 |
8 | Schedule individual messages with date/time | ✅ | UX02US02_TC_003 |
9 | Display confirmation on successful send | ✅ | UX02US02_TC_001, TC_002 |
10 | Record messages in history with timestamp/sender | ✅ | UX02US02_TC_001 |
11 | Show delivery status (sent, delivered, failed) in history | ✅ | UX02US02_TC_001, TC_010 |
✅ Bulk Messaging Acceptance Criteria Coverage
AC# | Description | Covered? | Related TC(s) |
|---|---|---|---|
1 | "Bulk Messaging" tab in UI | ✅ | UX02US02_TC_004, TC_005 |
2 | Audience type selection (Consumers, Technicians, etc.) | ✅ | UX02US02_TC_004, TC_005 |
3 | Support predefined recipient lists | ✅ | UX02US02_TC_004, TC_005 |
4 | Integration with list management system | ✅ | UX02US02_TC_018 |
5 | Show estimated recipient count | ✅ | UX02US02_TC_004, TC_005 |
6 | Placeholder support (e.g., [name], [email]) | ✅ | UX02US02_TC_004, TC_015 |
7 | Display estimated delivery time | ✅ | UX02US02_TC_004 |
8 | Handle partial failures (some invalid recipients) | ✅ | UX02US02_TC_009 |
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