Request Tracker (CSS01US10)
Total test cases - 35
Total Acceptance criteria- 46
Total Coverage -100%
Test Scenario Analysis Summary
A. FUNCTIONAL TEST SCENARIOS
- Core Functionality: 6 major areas (Dashboard, Search, List View, Detail Views, Notes, Timeline)
- Business Rules: 8 weighted critical rules (KPI Calculations: 10/10, Data Isolation: 10/10, etc.)
- User Journeys: 5 complete workflows (Status Check, Investigation, Review, Communication, Resolution)
- Integration Points: 6 external systems (Auth, Billing, Request API, Documents, Meter, Notifications)
- Data Flow: 4 critical scenarios (Dashboard Aggregation, Search Processing, Real-time Updates, Document Management)
B. NON-FUNCTIONAL TEST SCENARIOS
- Performance: 100+ concurrent users, <3s load times, <500ms API responses
- Security: B2B utility focus (Multi-tenant, SOC2, Data encryption, RBAC, Audit trails)
- Compatibility: Cross-browser/device/platform coverage
- Usability: UX flow, WCAG 2.1 AA accessibility, error handling
- Reliability: 99.9% uptime, error recovery, data integrity
C. EDGE CASE & ERROR SCENARIOS
- Boundary Conditions: Data volumes, amounts, dates, file sizes, sessions
- Invalid Inputs: SQL injection, XSS, malformed data, session hijacking
- System Failures: Network issues, service unavailability, timeouts
- Data Inconsistencies: Duplicates, missing data, corrupted states
Test Case 1: Dashboard KPI Display - Total Outstanding Amount
Test Case Metadata
Test Case ID: CSS01US10_TC_001
Title: Verify Total Outstanding Amount Display on Dashboard
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes
Quality Metrics
Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical
Coverage Tracking
Feature_Coverage: 100% of AC#1
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, KPI-Reporting
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Billing Service API, Customer Service API, Database Connection
Performance_Baseline: < 3 seconds page load
Data_Requirements: Customer with pending service charges
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Customer Account: ACC-10058624, Pending Charges: $2,500
Prior_Test_Cases: Login functionality must pass
Test Procedure
Verification Points
Primary_Verification: Total Outstanding amount displays $2,500
Secondary_Verifications: Card shows proper description and visual indicator
Negative_Verification: Amount should not be $0 when charges exist
Test Case 2: Dashboard KPI Display - Active Requests Count
Test Case Metadata
Test Case ID: CSS01US10_TC_002
Title: Verify Active Requests Count Display on Dashboard
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes
Quality Metrics
Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical
Coverage Tracking
Feature_Coverage: 100% of AC#2
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, KPI-Reporting
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Request Management Service API, Database Connection
Performance_Baseline: < 3 seconds page load
Data_Requirements: Customer with pending, in progress, and on hold requests
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: 1 Pending request, 1 In Progress request, 1 On Hold request = 3 Active
Prior_Test_Cases: Login functionality must pass
Test Procedure
Verification Points
Primary_Verification: Active Requests count displays 3
Secondary_Verifications: Card shows proper description and visual indicator
Negative_Verification: Count should not include completed or closed requests
Test Case 3: Dashboard KPI Display - Completed Requests Count
Test Case Metadata
Test Case ID: CSS01US10_TC_003
Title: Verify Completed Requests Count Display on Dashboard
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes
Quality Metrics
Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical
Coverage Tracking
Feature_Coverage: 100% of AC#3
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, KPI-Reporting
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Request Management Service API, Database Connection
Performance_Baseline: < 3 seconds page load
Data_Requirements: Customer with completed requests in current month
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: 12 completed requests in current month
Prior_Test_Cases: Login functionality must pass
Test Procedure
Verification Points
Primary_Verification: Completed This Month count displays 12
Secondary_Verifications: Card shows proper description and visual indicator
Negative_Verification: Count should only include current month completions
Test Case 4: Dashboard KPI Display - Overdue Payments Count
Test Case Metadata
Test Case ID: CSS01US10_TC_004
Title: Verify Overdue Payments Count Display on Dashboard
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes
Quality Metrics
Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical
Coverage Tracking
Feature_Coverage: 100% of AC#4
Integration_Points: CxServices, API, Billing Service, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, KPI-Reporting, Revenue-Impact
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Billing Service API, Payment Service API, Database Connection
Performance_Baseline: < 3 seconds page load
Data_Requirements: Customer with completed service and unpaid amount
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: 1 completed request with unpaid service charge
Prior_Test_Cases: Login functionality must pass
Test Procedure
Verification Points
Primary_Verification: Overdue Payments count displays 1
Secondary_Verifications: Card shows proper description and visual indicator
Negative_Verification: Count should not include paid service charges
Test Case 5: Real-time KPI Updates
Test Case Metadata
Test Case ID: CSS01US10_TC_005
Title: Verify Real-time KPI Updates When Request Status Changes
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes
Quality Metrics
Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical
Coverage Tracking
Feature_Coverage: 100% of AC#5
Integration_Points: CxServices, API, Real-time Updates, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Integration-Testing
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Request Management Service API, Real-time Update Service, Database Connection
Performance_Baseline: < 5 seconds update propagation
Data_Requirements: Customer with active request that can be updated
Prerequisites
Setup_Requirements: Request Tracker page accessible, Back-office admin access
User_Roles_Permissions: Authenticated consumer and admin access
Test_Data: Active request SR-345621 with "In Progress" status
Prior_Test_Cases: Login functionality and basic KPI display must pass
Test Procedure
Verification Points
Primary_Verification: KPI cards update in real-time when request status changes
Secondary_Verifications: All affected KPIs update correctly
Negative_Verification: Outdated values should not persist after status change
Test Case 6: Search Functionality Across All Request Types
Test Case Metadata
Test Case ID: CSS01US10_TC_006
Title: Verify Search Functionality Across All Request ID Types
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#6
Integration_Points: CxServices, API, Search Service, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Search Service API, Database Connection
Performance_Baseline: < 2 seconds search response
Data_Requirements: Multiple request types with different ID patterns
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: SR-345621, CR-342189, DR-341007, RR-339654, TR-337201
Prior_Test_Cases: Login functionality must pass
Test Procedure
Verification Points
Primary_Verification: Search finds all request types by their IDs
Secondary_Verifications: Partial search works, results highlight matched terms
Negative_Verification: Invalid IDs should show "No results found"
Test Case 7: Filter by Request Type
Test Case Metadata
Test Case ID: CSS01US10_TC_007
Title: Verify Filter by Request Type Functionality
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#7
Integration_Points: CxServices, API, Filter Service, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Filter Service API, Database Connection
Performance_Baseline: < 2 seconds filter response
Data_Requirements: Multiple request types in database
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Mix of Service, Complaint, Disconnection, Reconnection, Transfer requests
Prior_Test_Cases: Login functionality must pass
Test Procedure
Verification Points
Primary_Verification: Filter correctly shows only selected request type
Secondary_Verifications: Filter maintains proper count and pagination
Negative_Verification: Filter should not show requests of other types
Test Case 8: Filter by Status
Test Case Metadata
Test Case ID: CSS01US10_TC_008
Title: Verify Filter by Status Functionality
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#8
Integration_Points: CxServices, API, Filter Service, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Filter Service API, Database Connection
Performance_Baseline: < 2 seconds filter response
Data_Requirements: Requests with different status values
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Requests with statuses: Open, Rejected, In Progress, Waiting, Resolved, Closed
Prior_Test_Cases: Login functionality must pass
Test Procedure
Verification Points
Primary_Verification: Filter correctly shows only selected status
Secondary_Verifications: Status badges match filter selection
Negative_Verification: Filter should not show requests with other statuses
Test Case 9: Simultaneous Type and Status Filtering
Test Case Metadata
Test Case ID: CSS01US10_TC_009
Title: Verify Simultaneous Type and Status Filter Application
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#9
Integration_Points: CxServices, API, Filter Service, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Filter Service API, Database Connection
Performance_Baseline: < 2 seconds filter response
Data_Requirements: Requests with various type and status combinations
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Service requests with Open status, Complaint requests with In Progress status
Prior_Test_Cases: Login functionality must pass
Test Procedure
Verification Points
Primary_Verification: Both filters work simultaneously and correctly
Secondary_Verifications: Results match both filter criteria
Negative_Verification: Results should not include requests not matching both filters
Test Case 10: Request List View Display
Test Case Metadata
Test Case ID: CSS01US10_TC_010
Title: Verify Request List View Displays Required Columns
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical
Coverage Tracking
Feature_Coverage: 100% of AC#10
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Request Management Service API, Database Connection
Performance_Baseline: < 3 seconds page load
Data_Requirements: Multiple requests with different types and statuses
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Sample requests with various data
Prior_Test_Cases: Login functionality must pass
Test Procedure
Verification Points
Primary_Verification: All required columns are present and properly labeled
Secondary_Verifications: Data displays correctly in all columns
Negative_Verification: No extraneous columns should be visible
Test Case 11: View Action Button Functionality
Test Case Metadata
Test Case ID: CSS01US10_TC_011
Title: Verify View Action Button in Actions Column
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical
Coverage Tracking
Feature_Coverage: 100% of AC#11
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Request Management Service API, Database Connection
Performance_Baseline: < 2 seconds navigation response
Data_Requirements: Request with details available
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Request SR-345621 with complete details
Prior_Test_Cases: Login functionality must pass
Test Procedure
Verification Points
Primary_Verification: Eye icon is present and functional in Actions column
Secondary_Verifications: Clicking navigates to correct detail view
Negative_Verification: Action should not be available for non-existent requests
Test Case 12: Default Sort by Created Date
Test Case Metadata
Test Case ID: CSS01US10_TC_012
Title: Verify Default Sort by Created Date in Descending Order
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium
Coverage Tracking
Feature_Coverage: 100% of AC#12
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Request Management Service API, Database Connection
Performance_Baseline: < 3 seconds page load
Data_Requirements: Multiple requests with different creation dates
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Requests created on: 4/8/2025, 4/7/2025, 4/6/2025, 4/5/2025
Prior_Test_Cases: Login functionality must pass
Test Procedure
Verification Points
Primary_Verification: Requests are sorted by Created Date in descending order
Secondary_Verifications: Most recent requests appear first
Negative_Verification: Older requests should not appear before newer ones
Test Case 13: Column Sorting Functionality
Test Case Metadata
Test Case ID: CSS01US10_TC_013
Title: Verify Column Sorting Functionality
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P3-Medium
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium
Coverage Tracking
Feature_Coverage: 100% of AC#13
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Request Management Service API, Database Connection
Performance_Baseline: < 2 seconds sort response
Data_Requirements: Multiple requests with sortable data
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Requests with various Reference IDs, Types, Statuses, Created Dates
Prior_Test_Cases: Login functionality must pass
Test Procedure
Verification Points
Primary_Verification: All sortable columns respond to clicks and sort correctly
Secondary_Verifications: Sort indicators show current sort direction
Negative_Verification: Actions column should not be sortable
Test Case 14: Service Request Detail View Display
Test Case Metadata
Test Case ID: CSS01US10_TC_014
Title: Verify Service Request Detail View Card Display
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical
Coverage Tracking
Feature_Coverage: 100% of AC#16
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Request Management Service API, Service Settings API, Database Connection
Performance_Baseline: < 2 seconds detail view load
Data_Requirements: Complete service request with all fields populated
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Service Request SR-345621 with complete details
Prior_Test_Cases: Login functionality and request tracker view must pass
Test Procedure
Verification Points
Primary_Verification: All required fields are present and populated correctly
Secondary_Verifications: Data matches service request details
Negative_Verification: Fields should not show incorrect or missing data
Test Case 15: Service Request Rejection Reason Display
Test Case Metadata
Test Case ID: CSS01US10_TC_015
Title: Verify Service Request Rejection Reason Display
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Support
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#17
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Request Management Service API, Database Connection
Performance_Baseline: < 2 seconds detail view load
Data_Requirements: Service request with rejected status and rejection reason
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Service Request SR-346892 with "Rejected" status and rejection reason
Prior_Test_Cases: Login functionality and request tracker view must pass
Test Procedure
Verification Points
Primary_Verification: Rejection reason field is visible and populated for rejected requests
Secondary_Verifications: Rejection reason is clear and informative
Negative_Verification: Rejection reason should not appear for non-rejected requests
Test Case 16: Service Request Notes Tab Functionality
Test Case Metadata
Test Case ID: CSS01US10_TC_016
Title: Verify Service Request Notes Tab Functionality
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#18, AC#36, AC#37, AC#38
Integration_Points: CxServices, API, Notes Service, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Request Management Service API, Notes Service API, Database Connection
Performance_Baseline: < 2 seconds tab load
Data_Requirements: Service request with existing notes from consumer and back-office
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Service Request SR-345621 with existing notes
Prior_Test_Cases: Login functionality and service request detail view must pass
Test Procedure
Verification Points
Primary_Verification: Notes tab displays existing notes and allows adding new ones
Secondary_Verifications: Notes show proper timestamps and author information
Negative_Verification: Consumer cannot edit back-office notes
Test Case 17: Service Request Timeline Tab Functionality
Test Case Metadata
Test Case ID: CSS01US10_TC_017
Title: Verify Service Request Timeline Tab Functionality
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#19, AC#40, AC#41, AC#42, AC#43
Integration_Points: CxServices, API, Timeline Service, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Request Management Service API, Timeline Service API, Database Connection
Performance_Baseline: < 2 seconds tab load
Data_Requirements: Service request with complete activity history
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Service Request SR-345621 with activity history
Prior_Test_Cases: Login functionality and service request detail view must pass
Test Procedure
Verification Points
Primary_Verification: Timeline tab displays complete activity log in reverse chronological order
Secondary_Verifications: Each activity shows timestamp, action type, and responsible party
Negative_Verification: Timeline should be read-only for consumers
Test Case 18: Complaint Detail View Display
Test Case Metadata
Test Case ID: CSS01US10_TC_018
Title: Verify Complaint Detail View Card Display
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Support
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical
Coverage Tracking
Feature_Coverage: 100% of AC#20
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Complaint Management Service API, Database Connection
Performance_Baseline: < 2 seconds detail view load
Data_Requirements: Complete complaint with all fields populated
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Complaint CR-342189 with complete details
Prior_Test_Cases: Login functionality and request tracker view must pass
Test Procedure
Verification Points
Primary_Verification: All required fields are present and populated correctly
Secondary_Verifications: Data matches complaint details
Negative_Verification: Fields should not show incorrect or missing data
Test Case 19: Complaint Rejection Reason Display
Test Case Metadata
Test Case ID: CSS01US10_TC_019
Title: Verify Complaint Rejection Reason Display
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Support
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#21
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Complaint Management Service API, Database Connection
Performance_Baseline: < 2 seconds detail view load
Data_Requirements: Complaint with rejected status and rejection reason
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Complaint with "Rejected" status and rejection reason
Prior_Test_Cases: Login functionality and request tracker view must pass
Test Procedure
Verification Points
Primary_Verification: Rejection reason field is visible and populated for rejected complaints
Secondary_Verifications: Rejection reason is clear and informative
Negative_Verification: Rejection reason should not appear for non-rejected complaints
Test Case 20: Complaint Evidence & Attachments Tab
Test Case Metadata
Test Case ID: CSS01US10_TC_020
Title: Verify Complaint Evidence & Attachments Tab Functionality
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Support
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#22, AC#44, AC#45, AC#46
Integration_Points: CxServices, API, File Storage Service, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Complaint Management Service API, File Storage Service API, Database Connection
Performance_Baseline: < 3 seconds tab load
Data_Requirements: Complaint with attached evidence files and images
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Complaint CR-342189 with evidence files attached
Prior_Test_Cases: Login functionality and complaint detail view must pass
Test Procedure
Verification Points
Primary_Verification: Evidence & Attachments tab displays all attached files with preview and download options
Secondary_Verifications: Upload date, document type, and verification status are visible
Negative_Verification: Corrupted or deleted files should show appropriate error messages
Test Case 21: Complaint Notes Tab Functionality
Test Case Metadata
Test Case ID: CSS01US10_TC_021
Title: Verify Complaint Notes Tab Functionality
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Support
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#23, AC#36, AC#37, AC#38
Integration_Points: CxServices, API, Notes Service, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Complaint Management Service API, Notes Service API, Database Connection
Performance_Baseline: < 2 seconds tab load
Data_Requirements: Complaint with existing notes from consumer and back-office
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Complaint CR-342189 with existing notes
Prior_Test_Cases: Login functionality and complaint detail view must pass
Test Procedure
Verification Points
Primary_Verification: Notes tab displays existing notes and allows adding new ones
Secondary_Verifications: Notes show proper timestamps and author information
Negative_Verification: Consumer cannot edit back-office notes
Test Case 22: Complaint Timeline Tab Functionality
Test Case Metadata
Test Case ID: CSS01US10_TC_022
Title: Verify Complaint Timeline Tab Functionality
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Support
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#24, AC#40, AC#41, AC#42, AC#43
Integration_Points: CxServices, API, Timeline Service, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Complaint Management Service API, Timeline Service API, Database Connection
Performance_Baseline: < 2 seconds tab load
Data_Requirements: Complaint with complete activity history
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Complaint CR-342189 with activity history
Prior_Test_Cases: Login functionality and complaint detail view must pass
Test Procedure
Verification Points
Primary_Verification: Timeline tab displays complete activity log in reverse chronological order
Secondary_Verifications: Each activity shows timestamp, action type, and responsible party
Negative_Verification: Timeline should be read-only for consumers
Test Case 23: Disconnection Detail View Display
Test Case Metadata
Test Case ID: CSS01US10_TC_023
Title: Verify Disconnection Request Detail View Card Display
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical
Coverage Tracking
Feature_Coverage: 100% of AC#25, AC#26
Integration_Points: CxServices, API, Meter Service, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Disconnection Management Service API, Meter Service API, Database Connection
Performance_Baseline: < 2 seconds detail view load
Data_Requirements: Complete disconnection request with service meter information
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Disconnection Request DR-341007 with complete details and meter info
Prior_Test_Cases: Login functionality and request tracker view must pass
Test Procedure
Verification Points
Primary_Verification: All required fields are present and populated correctly including service meter information
Secondary_Verifications: Data matches disconnection request details and meter data
Negative_Verification: Fields should not show incorrect or missing data
Test Case 24: Disconnection Request Rejection Reason Display
Test Case Metadata
Test Case ID: CSS01US10_TC_024
Title: Verify Disconnection Request Rejection Reason Display
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#27
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Disconnection Management Service API, Database Connection
Performance_Baseline: < 2 seconds detail view load
Data_Requirements: Disconnection request with rejected status and rejection reason
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Disconnection request with "Rejected" status and rejection reason
Prior_Test_Cases: Login functionality and request tracker view must pass
Test Procedure
Verification Points
Primary_Verification: Rejection reason field is visible and populated for rejected disconnection requests
Secondary_Verifications: Rejection reason is clear and informative
Negative_Verification: Rejection reason should not appear for non-rejected requests
Test Case 25: Disconnection Request Notes and Timeline Tabs
Test Case Metadata
Test Case ID: CSS01US10_TC_025
Title: Verify Disconnection Request Notes and Timeline Tabs Functionality
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#28
Integration_Points: CxServices, API, Notes Service, Timeline Service, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Disconnection Management Service API, Notes Service API, Timeline Service API, Database Connection
Performance_Baseline: < 2 seconds tab load
Data_Requirements: Disconnection request with notes and activity history
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Disconnection Request DR-341007 with notes and timeline data
Prior_Test_Cases: Login functionality and disconnection detail view must pass
Test Procedure
Verification Points
Primary_Verification: Both Notes and Timeline tabs are present and functional
Secondary_Verifications: Notes allow adding, Timeline shows activity history
Negative_Verification: Timeline should be read-only, notes should have proper validation
Test Case 26: Reconnection Detail View Display
Test Case Metadata
Test Case ID: CSS01US10_TC_026
Title: Verify Reconnection Request Detail View Card Display
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical
Coverage Tracking
Feature_Coverage: 100% of AC#29
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Reconnection Management Service API, Database Connection
Performance_Baseline: < 2 seconds detail view load
Data_Requirements: Complete reconnection request with all fields populated
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Reconnection Request RR-339654 with complete details
Prior_Test_Cases: Login functionality and request tracker view must pass
Test Procedure
Verification Points
Primary_Verification: All required fields are present and populated correctly
Secondary_Verifications: Data matches reconnection request details
Negative_Verification: Fields should not show incorrect or missing data
Test Case 27: Reconnection Request Rejection Reason Display
Test Case Metadata
Test Case ID: CSS01US10_TC_027
Title: Verify Reconnection Request Rejection Reason Display
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#30
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Reconnection Management Service API, Database Connection
Performance_Baseline: < 2 seconds detail view load
Data_Requirements: Reconnection request with rejected status and rejection reason
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Reconnection request with "Rejected" status and rejection reason
Prior_Test_Cases: Login functionality and request tracker view must pass
Test Procedure
Verification Points
Primary_Verification: Rejection reason field is visible and populated for rejected reconnection requests
Secondary_Verifications: Rejection reason is clear and informative
Negative_Verification: Rejection reason should not appear for non-rejected requests
Test Case 28: Reconnection Request Notes and Timeline Tabs
Test Case Metadata
Test Case ID: CSS01US10_TC_028
Title: Verify Reconnection Request Notes and Timeline Tabs Functionality
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#31
Integration_Points: CxServices, API, Notes Service, Timeline Service, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Reconnection Management Service API, Notes Service API, Timeline Service API, Database Connection
Performance_Baseline: < 2 seconds tab load
Data_Requirements: Reconnection request with notes and activity history
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Reconnection Request RR-339654 with notes and timeline data
Prior_Test_Cases: Login functionality and reconnection detail view must pass
Test Procedure
Verification Points
Primary_Verification: Both Notes and Timeline tabs are present and functional
Secondary_Verifications: Notes allow adding, Timeline shows activity history
Negative_Verification: Timeline should be read-only, notes should have proper validation
Test Case 29: Transfer Request Detail View Display
Test Case Metadata
Test Case ID: CSS01US10_TC_029
Title: Verify Transfer Request Detail View Card Display
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical
Coverage Tracking
Feature_Coverage: 100% of AC#32
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Transfer Management Service API, Billing Service API, Database Connection
Performance_Baseline: < 2 seconds detail view load
Data_Requirements: Complete transfer request with all fields populated
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Transfer Request TR-337201 with complete details
Prior_Test_Cases: Login functionality and request tracker view must pass
Test Procedure
Verification Points
Primary_Verification: All required fields are present and populated correctly
Secondary_Verifications: Data matches transfer request details
Negative_Verification: Fields should not show incorrect or missing data
Test Case 30: Transfer Request Rejection Reason Display
Test Case Metadata
Test Case ID: CSS01US10_TC_030
Title: Verify Transfer Request Rejection Reason Display
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#33
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Transfer Management Service API, Database Connection
Performance_Baseline: < 2 seconds detail view load
Data_Requirements: Transfer request with rejected status and rejection reason
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Transfer request with "Rejected" status and rejection reason
Prior_Test_Cases: Login functionality and request tracker view must pass
Test Procedure
Verification Points
Primary_Verification: Rejection reason field is visible and populated for rejected transfer requests
Secondary_Verifications: Rejection reason is clear and informative
Negative_Verification: Rejection reason should not appear for non-rejected requests
Test Case 31: Transfer Request Documents Tab
Test Case Metadata
Test Case ID: CSS01US10_TC_031
Title: Verify Transfer Request Documents Tab Functionality
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#34
Integration_Points: CxServices, API, Document Service, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience, Compliance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Transfer Management Service API, Document Management Service API, Database Connection
Performance_Baseline: < 3 seconds tab load
Data_Requirements: Transfer request with uploaded documents
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Transfer Request TR-337201 with uploaded documents
Prior_Test_Cases: Login functionality and transfer detail view must pass
Test Procedure
Verification Points
Primary_Verification: Documents tab displays all uploaded documents with required information
Secondary_Verifications: Upload date, document type, verification status, and view option work correctly
Negative_Verification: Invalid or corrupted documents should show appropriate error messages
Test Case 32: Transfer Request Notes and Timeline Tabs
Test Case Metadata
Test Case ID: CSS01US10_TC_032
Title: Verify Transfer Request Notes and Timeline Tabs Functionality
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of AC#35
Integration_Points: CxServices, API, Notes Service, Timeline Service, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Transfer Management Service API, Notes Service API, Timeline Service API, Database Connection
Performance_Baseline: < 2 seconds tab load
Data_Requirements: Transfer request with notes and activity history
Prerequisites
Setup_Requirements: Request Tracker page accessible
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Transfer Request TR-337201 with notes and timeline data
Prior_Test_Cases: Login functionality and transfer detail view must pass
Test Procedure
Verification Points
Primary_Verification: Documents, Notes, and Timeline tabs are all present and functional
Secondary_Verifications: Notes allow adding, Timeline shows activity history
Negative_Verification: Timeline should be read-only, notes should have proper validation
Test Case 33: Mobile Responsiveness
Test Case Metadata
Test Case ID: CSS01US10_TC_033
Title: Verify Request Tracker Mobile Responsiveness
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: UI
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No
Quality Metrics
Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium
Coverage Tracking
Feature_Coverage: 100% of Mobile Display Requirements
Integration_Points: CxServices, API, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Mobile
Stakeholder Reporting
Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Experience
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Dev/Staging/Production
Browser/Version: Chrome Mobile, Safari Mobile
Device/OS: iOS 16+, Android 13+
Screen_Resolution: Mobile-375x667
Dependencies: Request Management Service API, Database Connection
Performance_Baseline: < 5 seconds page load on mobile
Data_Requirements: Sample customer data with requests
Prerequisites
Setup_Requirements: Request Tracker page accessible on mobile
User_Roles_Permissions: Authenticated consumer with active account
Test_Data: Customer with various request types
Prior_Test_Cases: Login functionality must pass on mobile
Test Procedure
Verification Points
Primary_Verification: Request Tracker functions properly on mobile devices
Secondary_Verifications: All interactions work with touch gestures
Negative_Verification: Layout should not break on small screens
Test Case 34: Performance Load Testing
Test Case Metadata
Test Case ID: CSS01US10_TC_034
Title: Verify Request Tracker Performance Under Load
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Performance
Test Level: System
Priority: P2-High
Execution Phase: Performance
Automation Status: Automated
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes
Quality Metrics
Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 30 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High
Coverage Tracking
Feature_Coverage: 100% of Performance Requirements
Integration_Points: CxServices, API, Database, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Performance-Metrics, SLA-Compliance
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Request Management Service API, Database Connection, Load Testing Tools
Performance_Baseline: < 3 seconds page load, < 500ms API response
Data_Requirements: Large dataset with 10,000+ requests per customer
Prerequisites
Setup_Requirements: Load testing environment configured
User_Roles_Permissions: Multiple test user accounts
Test_Data: Large dataset with various request types
Prior_Test_Cases: Functional tests must pass
Test Procedure
Verification Points
Primary_Verification: System meets performance SLA requirements under load
Secondary_Verifications: All functionality works correctly under load
Negative_Verification: System should not crash or become unresponsive
Test Case 35: Security Testing
Test Case Metadata
Test Case ID: CSS01US10_TC_035
Title: Verify Request Tracker Security Controls
Created By: Hetal
Created Date: July 17, 2025
Version: 1.0
Classification
Module/Feature: Request Tracker
Test Type: Security
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation
Enhanced Tags for 17 Reports Support
Business Context
Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes
Quality Metrics
Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 45 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical
Coverage Tracking
Feature_Coverage: 100% of Security Requirements
Integration_Points: CxServices, API, Authentication Service, Happy path
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web
Stakeholder Reporting
Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Compliance, Risk-Assessment
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High
Requirements Traceability
Test Environment
Environment: Staging/Production
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Security Testing Tools, Authentication Service, Database Connection
Performance_Baseline: Security validation within 1 second
Data_Requirements: Multiple customer accounts with various permission levels
Prerequisites
Setup_Requirements: Security testing environment configured
User_Roles_Permissions: Multiple test accounts with different roles
Test_Data: Customers with sensitive request data
Prior_Test_Cases: Authentication and authorization tests must pass
Test Procedure
Verification Points
Primary_Verification: All security controls function correctly
Secondary_Verifications: No security vulnerabilities detected
Negative_Verification: System should resist common attack vectors
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