Service Payment Management Test Cases - CSS01US03

Test Case 1: Summary Dashboard Display

Test Case CSS01US03_TC_001

Title: Verify summary dashboard displays total services, pending payments, and outstanding amounts with real-time calculations

Test Case Metadata

Test Case ID: CSS01US03_TC_001
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Database, MOD-ServicePayment, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Revenue-Impact-Tracking, Report-Customer-Segment-Analysis, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Database, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Consumer Portal, Database, Summary Calculation Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Module-Coverage, Revenue-Impact-Tracking, Customer-Segment-Analysis, Regression-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US03-AC1, Summary Dashboard Business Rules, Outstanding Amount Calculation
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_002, CSS01US03_TC_007, CSS01US03_TC_017

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer self-service portal, Service database, Billing calculation service
Performance_Baseline: < 3 seconds page load
Data_Requirements: Consumer account with 8 total services, 1 pending payment, $400.00 outstanding amount

Prerequisites

Setup_Requirements: Consumer portal deployed with billing integration enabled
User_Roles_Permissions: Registered residential consumer with completed service history
Test_Data: Consumer account: test_consumer@utility.com with service history (Total: 8, Pending: 1, Outstanding: $400.00)
Prior_Test_Cases: Login functionality verified (CSS01US03_PRE_001)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to https://consumer-staging.bynry.com/login/{tenant_alias}	Login page loads successfully with utility branding	{tenant_alias} = demo	Replace with actual tenant alias
2	Enter valid consumer credentials and click Login	User successfully authenticated and redirected to dashboard	Username: test_consumer@utility.com, Password: ValidPass123!	Use actual staging credentials
3	Click side menu hamburger icon to expand navigation	Side menu expands showing navigation options including "Billing & Payments"	N/A	Side menu accessibility
4	Click "Billing & Payments" menu item	Billing & Payments section expands showing sub-options	N/A	Menu navigation structure
5	Click "Services" sub-menu option	Services page loads with summary dashboard and service bills section	N/A	Page load within 3 seconds
6	Verify "Total Services" card displays correct count with icon	Shows "8" prominently with "Requested this year" label and service icon	Expected: 8 services	Matches test data, visual validation
7	Verify "Pending Payments" card displays correct count with warning	Shows "1" prominently with "Services awaiting payment" label and warning triangle icon	Expected: 1 pending	Alert indicator for urgency
8	Verify "Outstanding Amount" card displays correct total with currency	Shows "$400.00" prominently with "Total pending payments" label and dollar symbol	Expected: $400.00 in ONB currency format	Currency formatting validation
9	Verify all summary cards are properly styled and responsive	All three cards display in grid layout with consistent styling, icons, and colors	N/A	Visual consistency check
10	Verify summary cards show real-time data consistency	All summary values align with actual service data in the system	Total=8, Pending=1, Outstanding=$400.00	Data integrity validation

Verification Points

Primary_Verification: All three summary cards display correct values (8 total services, 1 pending payment, $400.00 outstanding) matching test data with proper ONB currency format
Secondary_Verifications: Proper formatting with icons, responsive layout, visual hierarchy, consistent styling across cards
Negative_Verification: No error messages, no broken layouts, no incorrect calculations or currency format issues

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Login verification (CSS01US03_PRE_001)
Blocked_Tests: Payment processing tests (CSS01US03_TC_004, CSS01US03_TC_006)
Parallel_Tests: Service list display tests (CSS01US03_TC_002)
Sequential_Tests: Must run before payment status validation tests

Additional Information

Notes: Critical foundation test for all payment-related functionality
Edge_Cases: Large service counts, zero outstanding amounts, multiple pending payments
Risk_Areas: Real-time calculation accuracy, currency formatting consistency
Security_Considerations: Data exposure validation, session-based data filtering

Missing Scenarios Identified

Scenario_1: Summary card refresh after payment completion without page reload
Type: Integration
Rationale: Real-time updates mentioned in business rules
Priority: P1
Scenario_2: Summary card display with zero outstanding amounts
Type: Edge Case
Rationale: All services paid scenario not explicitly covered
Priority: P2

Test Case 2: Chronological Service List

Test Case CSS01US03_TC_002

Title: Verify service bills are listed in chronological order with clear status indicators and proper service information display

Test Case Metadata

Test Case ID: CSS01US03_TC_002
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Database, MOD-ServicePayment, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Report-Customer-Segment-Analysis, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Database, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Service Database, Status Management Service, UI Rendering
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance, Customer-Segment-Analysis, Regression-Coverage
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US03-AC2, Business Rules for Service Display, Chronological Ordering Requirements
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_001, CSS01US03_TC_003, CSS01US03_TC_014

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Service database, Status management system, UI rendering engine
Performance_Baseline: < 2 seconds for service list rendering
Data_Requirements: Multiple services with different dates and statuses (RE2384, RE2371, RE2362, RE2363, RE2361)

Prerequisites

Setup_Requirements: Service database populated with test data in chronological order
User_Roles_Permissions: Registered residential consumer with service history access
Test_Data: Services: RE2384 (01 Aug 2025, IN PROGRESS), RE2371 (31 Jul 2025, COMPLETED), RE2362 (30 Jul 2025, COMPLETED, Paid)
Prior_Test_Cases: Summary dashboard display verified (CSS01US03_TC_001)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Services page (following TC_001)	Service Bills section displays below summary cards	N/A	Continue from summary validation
2	Verify service list header and pagination	Shows "Service Bills" header with "Pay for completed services and maintenance requests" subtitle	N/A	Section identification
3	Verify pagination indicator display	Shows "Showing 5 of 8 services" indicating total count	Expected: 5 displayed, 8 total	Matches summary data
4	Verify first service entry details (most recent)	Shows "new water connection", "IN PROGRESS" status, Request: RE2384, "$400" amount	Service RE2384, 01 Aug 2025	Most recent service first
5	Verify IN PROGRESS status visual indicator	Status shows with appropriate color/styling (orange/yellow indicator)	RE2384 status	Visual distinction
6	Verify service request number format and display	Shows "Request: RE2384" with proper formatting	Request: RE2384	Unique identifier visibility
7	Verify service type and description display	Shows service type "new water connection" and "Detail Service description"	Service type and description	Consumer understanding
8	Verify requested and completion date display	Shows "Requested: 01 Aug 2025" and "Completed: NA" for in-progress	Dates: 01 Aug 2025, NA	Date tracking
9	Verify technician/creator information	Shows "Created By: TEST_USER01" with user icon	Created By: TEST_USER01	Service assignment
10	Verify second service entry (RE2371)	Shows "new water connection", "COMPLETED" status, Request: RE2371, "$400"	Service RE2371, 31 Jul 2025	Second most recent
11	Verify COMPLETED status visual indicator	Status shows with distinct color/styling different from IN PROGRESS	RE2371 status	Visual distinction
12	Verify third service entry (RE2362)	Shows "COMPLETED" status, Request: RE2362, "$0", "Paid" status indicator	Service RE2362, 30 Jul 2025	Paid service
13	Verify Paid status visual indicator	Shows green "Paid" badge/tag on the right side	RE2362 Paid status	Positive completion indicator
14	Verify chronological ordering validation	Services ordered by requested date: 01 Aug > 31 Jul > 30 Jul	Date sequence validation	Newest to oldest
15	Verify Pay Now button presence/absence	"Pay Now" button visible only for unpaid services (RE2384), not for paid services (RE2362)	Button visibility logic	Payment action availability

Verification Points

Primary_Verification: Services listed in correct chronological order (newest first) with distinct, clear status indicators for IN PROGRESS, COMPLETED, and Paid
Secondary_Verifications: Proper service details display (request numbers, dates, amounts, descriptions), Pay Now button logic, visual consistency
Negative_Verification: No duplicate services, no missing required information, no incorrect chronological ordering

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Summary dashboard display (CSS01US03_TC_001)
Blocked_Tests: Service detail view tests (CSS01US03_TC_021), payment processing tests
Parallel_Tests: Can run with summary validation tests
Sequential_Tests: Must run before payment interaction tests

Additional Information

Notes: Foundation for all service interaction functionality
Edge_Cases: Large service lists, services with identical dates, missing completion dates
Risk_Areas: Chronological sorting accuracy, status indicator consistency, performance with large datasets
Security_Considerations: Service data filtering based on consumer permissions

Missing Scenarios Identified

Scenario_1: Service list with more than display limit requiring pagination
Type: Edge Case
Rationale: User story shows "5 of 8 services" indicating pagination needed
Priority: P2
Scenario_2: Service list refresh after status changes without page reload
Type: Integration
Rationale: Real-time updates mentioned in business rules
Priority: P1

Test Case 3: Detailed Service Information

Test Case CSS01US03_TC_003

Title: Verify detailed service information displays all required elements for consumer understanding and payment justification

Test Case Metadata

Test Case ID: CSS01US03_TC_003
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Database, MOD-ServicePayment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Customer-Segment-Analysis, Report-Integration-Testing, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-ServiceData, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Service Database, User Management, Date Formatting Service
Code_Module_Mapped: CX-Web, Service-Data
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance, Customer-Segment-Analysis, Integration-Testing
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US03-AC3, Service information display requirements, Consumer transparency requirements
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_002, CSS01US03_TC_008, CSS01US03_TC_012

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Service database, User management system, Date formatting service
Performance_Baseline: < 2 seconds for service information rendering
Data_Requirements: Service with complete information (RE2384: new water connection, Detail Service description, TEST_USER01)

Prerequisites

Setup_Requirements: Service database populated with complete service information
User_Roles_Permissions: Registered residential consumer with service access
Test_Data: Service RE2384 (new water connection, Detail Service description, 01 Aug 2025, TEST_USER01, $400)
Prior_Test_Cases: Service list display verified (CSS01US03_TC_002)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Locate service RE2384 in the service list	Service card is visible and contains all required information elements	Service RE2384	Target service identification
2	Verify service type display with icon	Shows "new water connection" with appropriate service icon (wrench/tool icon)	Service type: new water connection	Clear service identification
3	Verify service request number display	Shows "Request: RE2384" prominently and clearly	Request: RE2384	Unique identifier for tracking
4	Verify service description display	Shows "Detail Service description" below service type	Description: Detail Service description	Work explanation for consumer
5	Verify requested date display with icon	Shows "Requested: 01 Aug 2025" with calendar icon	Date: 01 Aug 2025	Service request timeline
6	Verify completion date display for in-progress service	Shows "Completed: NA" or "Invalid Date" for in-progress service	Completed: NA/Invalid Date	Appropriate status indication
7	Verify technician/creator information display	Shows "Created By: TEST_USER01" with user icon	Created By: TEST_USER01	Service responsibility tracking
8	Verify service amount display with currency	Shows "$400" prominently on the right side with proper formatting	Amount: $400	Clear cost information
9	Verify status indicator display	Shows "IN PROGRESS" status with appropriate color/styling	Status: IN PROGRESS	Current service state
10	Verify Pay Now button visibility for unpaid service	"Pay Now" button is visible and enabled for unpaid service	Pay Now button	Payment action availability
11	Verify all information elements are properly formatted	Text is readable, icons are clear, layout is consistent	N/A	Visual quality validation
12	Verify information completeness	No missing fields, all required information present	Complete service information	Data completeness check
13	Compare with completed service information	Verify similar information quality for completed services	Service RE2371 comparison	Consistency validation
14	Verify information helps justify payment amount	Service description and details provide context for $400 charge	Service justification	Consumer value validation

Verification Points

Primary_Verification: All required service details are displayed accurately and completely (service type, request number, description, dates, technician, amount, status)
Secondary_Verifications: Proper formatting, visual clarity, information completeness, consumer value for payment justification
Negative_Verification: No missing information fields, no broken layouts, no unclear or confusing displays

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Service list display (CSS01US03_TC_002)
Blocked_Tests: Payment processing tests that depend on service information
Parallel_Tests: Can run with other service display validation tests
Sequential_Tests: Should run after service list functionality verified

Additional Information

Notes: Essential for consumer trust and payment justification
Edge_Cases: Services with missing descriptions, services with long descriptions, special characters in service information
Risk_Areas: Data completeness, information accuracy, visual presentation consistency
Security_Considerations: Service information access permissions, data privacy for service details

Missing Scenarios Identified

Scenario_1: Service information display for services with special characters or long descriptions
Type: Edge Case
Rationale: Text handling and display formatting validation
Priority: P3
Scenario_2: Service information consistency between list view and detail view
Type: Integration
Rationale: Cross-interface data consistency validation
Priority: P2

Test Case 4: Payment for Pending Services

Test Case CSS01US03_TC_004

Title: Verify consumers can successfully pay for services with "Pending Payment" status through complete payment flow

Test Case Metadata

Test Case ID: CSS01US03_TC_004
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Api, Database, MOD-ServicePayment, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Integration-Testing, Report-Revenue-Impact-Tracking, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-PaymentGateway, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: Payment Gateway, Database, Session Management, Security Service
Code_Module_Mapped: CX-Web, Payment-Service, Gateway-Integration
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Integration-Testing, Revenue-Impact-Tracking
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US03-AC4, Payment processing business rules, Security requirements for financial transactions
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_005, CSS01US03_TC_006, CSS01US03_TC_010, CSS01US03_TC_023

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment gateway, Service database, Session management, Security service, Notification service
Performance_Baseline: < 5 seconds for payment modal loading, < 30 seconds for complete payment process
Data_Requirements: Service with pending payment status (RE2384: $400, IN PROGRESS)

Prerequisites

Setup_Requirements: Payment gateway configured and accessible, test payment credentials available
User_Roles_Permissions: Registered residential consumer with payment permissions
Test_Data: Service RE2384 ($400, IN PROGRESS status, unpaid), valid test payment credentials
Prior_Test_Cases: Service information display verified (CSS01US03_TC_003)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Identify unpaid service in service list	Service RE2384 displays with "Pay Now" button and IN PROGRESS status	Service RE2384: $400, IN PROGRESS	Target service for payment
2	Click "Pay Now" button	Payment modal opens overlay with service payment information	N/A	Modal should overlay current page
3	Verify payment modal header and title	Modal shows "Pay Service" title with "Complete your service payment securely" subtitle	Modal title: Pay Service	Clear modal identification
4	Verify service information section in modal	Shows "Service Information" section with complete service details	Service Information section	Payment context
5	Verify service details in modal	Shows Request Number: RE2384, Request Date: 8/1/2025, Completion Date: Invalid Date	RE2384, 8/1/2025, Invalid Date	Service identification in payment
6	Verify total amount display in modal	Shows "Total Amount: $ 400" with proper currency formatting	Total Amount: $ 400	Clear payment amount
7	Verify payment method section	Shows "Payment Method" with "Online Payment" option selected by default	Payment Method: Online Payment	Only available method
8	Verify security notice display	Shows "Secure payment processing with 256-bit SSL encryption"	Security notice	Trust and security assurance
9	Verify modal action buttons	Shows "Cancel" and "Pay $400" buttons with appropriate styling	Cancel, Pay $400 buttons	Clear action options
10	Click "Pay $400" button	Modal processes click and redirects to secure payment gateway	N/A	Gateway redirect functionality
11	Verify secure redirect to payment gateway	Browser navigates to external payment gateway with HTTPS URL	HTTPS payment gateway	Security validation
12	Verify payment gateway displays service information	Gateway shows payment amount and service reference information	$400 payment, service reference	Payment context preservation
13	Complete payment with valid test credentials	Payment processes successfully at gateway	Test card: 4111111111111111	Successful payment simulation
14	Verify return to service portal	Gateway redirects back to services page after successful payment	Return to services page	Round-trip completion
15	Verify payment success confirmation	System displays payment success message or notification	Payment success message	User feedback

Verification Points

Primary_Verification: Complete payment flow works successfully from service selection through payment gateway and back to portal with appropriate confirmations
Secondary_Verifications: Modal functionality, security measures, gateway integration, user feedback, data accuracy
Negative_Verification: No payment errors, no security vulnerabilities, no data loss during payment process

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Medium
Automation_Candidate: Planned

Test Relationships

Blocking_Tests: Service information display (CSS01US03_TC_003), payment method validation (CSS01US03_TC_023)
Blocked_Tests: Payment status updates (CSS01US03_TC_006), payment history (CSS01US03_TC_016)
Parallel_Tests: Cannot run with other payment tests due to data changes
Sequential_Tests: Must run before status update validation tests

Additional Information

Notes: Core revenue-generating functionality requiring highest reliability
Edge_Cases: Network interruptions during payment, gateway timeouts, payment gateway maintenance
Risk_Areas: Payment processing reliability, security compliance, data integrity, user experience
Security_Considerations: PCI compliance, SSL encryption, secure data transmission, payment gateway security

Missing Scenarios Identified

Scenario_1: Payment process interruption and recovery scenarios
Type: Error Handling
Rationale: Network issues during payment need graceful handling
Priority: P1
Scenario_2: Payment modal accessibility and keyboard navigation
Type: Accessibility
Rationale: Payment interface must be accessible to all users
Priority: P2# Service Payment Management - Enhanced Test Cases (CSS01US03)

Test Case 5: Pay Now Button Availability

Test Case CSS01US03_TC_005

Title: Verify "Pay Now" button appears only for unpaid services and is properly disabled for paid services

Test Case Metadata

Test Case ID: CSS01US03_TC_005
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Services, Database, MOD-ServicePayment, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Report-Revenue-Impact-Tracking, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-PaymentLogic, Button-Logic

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Payment Logic Service, Service Status Database, UI Rendering
Code_Module_Mapped: CX-Web, Payment-Logic
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, User-Acceptance, Revenue-Impact-Tracking
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US03-AC5, Business rules for payment button logic, Duplicate payment prevention
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_004, CSS01US03_TC_011, CSS01US03_TC_015

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment logic service, Service status database, UI rendering engine
Performance_Baseline: < 1 second for button state determination
Data_Requirements: Mix of paid, unpaid, and free services (RE2384: $400 unpaid, RE2371: $400 paid, RE2362: $0 completed)

Prerequisites

Setup_Requirements: Service database with various payment statuses configured
User_Roles_Permissions: Registered residential consumer with service access
Test_Data: Services with different payment states - RE2384 ($400, IN PROGRESS, unpaid), RE2371 ($400, COMPLETED, paid), RE2362 ($0, COMPLETED, free)
Prior_Test_Cases: Service list display verified (CSS01US03_TC_002)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Services page with mixed payment statuses	Service list displays with services in various payment states	Mixed service statuses	Foundation for button logic testing
2	Locate unpaid service RE2384 in list	Service shows clearly with unpaid status and amount	RE2384: $400, IN PROGRESS, unpaid	Target unpaid service
3	Verify Pay Now button presence for unpaid service	"Pay Now" button visible, enabled, and prominently displayed	Pay Now button visible	Payment action available
4	Verify Pay Now button styling for unpaid service	Button appears in blue/primary color, clearly clickable with proper contrast	Blue/primary button styling	Visual prominence
5	Verify button text accuracy	Button displays "Pay Now" text clearly and correctly	Text: "Pay Now"	Clear action indication
6	Locate paid service RE2371 in list	Service shows with completed and paid status	RE2371: $400, COMPLETED, paid	Target paid service
7	Verify no Pay Now button for paid service	"Pay Now" button is NOT displayed for paid service	No Pay Now button	Duplicate payment prevention
8	Verify paid status indicator presence	"Paid" status shows as green tag/badge instead of button	Green "Paid" status badge	Visual confirmation
9	Locate free service RE2362 in list	Service shows with $0 amount and completed status	RE2362: $0, COMPLETED	Target free service
10	Verify no Pay Now button for free service	"Pay Now" button is NOT displayed for $0 amount service	No Pay Now button	Free service logic
11	Verify free service status display	Shows "Paid" status automatically for $0 services	"Paid" status for $0 service	Auto-paid logic
12	Test button logic consistency across all services	Only services with amount > $0 and unpaid status show Pay Now	Consistent button logic	Business rule validation
13	Verify button hover effects for enabled buttons	Pay Now button shows appropriate hover state when available	Hover effect validation	Interactive feedback
14	Verify no interactive elements for paid services	Paid services have no clickable payment elements	No payment interactions	Prevent accidental clicks
15	Scroll through full service list validation	Verify Pay Now button logic applies consistently across all visible services	All services in list	Comprehensive validation

Verification Points

Primary_Verification: "Pay Now" button appears ONLY for services with unpaid amounts > $0, and is completely absent for paid services and $0 amount services
Secondary_Verifications: Proper button styling, paid status indicators, visual consistency, hover effects
Negative_Verification: No Pay Now buttons on paid services, no payment options for $0 services, no duplicate payment opportunities

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Service list display (CSS01US03_TC_002)
Blocked_Tests: Payment processing tests (CSS01US03_TC_004)
Parallel_Tests: Can run with other UI validation tests
Sequential_Tests: Must run before payment interaction tests

Additional Information

Notes: Critical business rule enforcement preventing duplicate payments and ensuring payment logic consistency
Edge_Cases: Services with partial payments, services with pending refunds, services with disputed amounts
Risk_Areas: Business logic accuracy, UI state consistency, duplicate payment prevention
Security_Considerations: Payment authorization validation, business rule enforcement

Missing Scenarios Identified

Scenario_1: Pay Now button state after payment completion without page refresh
Type: Integration
Rationale: Real-time UI updates validation
Priority: P1
Scenario_2: Pay Now button accessibility and keyboard navigation
Type: Accessibility
Rationale: Button must be accessible to all users
Priority: P2

Test Case 6: Real-time Status Updates

Test Case CSS01US03_TC_006

Title: Verify service status updates to "Paid" immediately after successful payment without page refresh

Test Case Metadata

Test Case ID: CSS01US03_TC_006
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Api, Database, MOD-ServicePayment, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Integration-Testing, Report-Performance-Metrics, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-RealTime, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Payment Gateway, Database, Real-time Update Service, UI State Management
Code_Module_Mapped: CX-Web, Payment-Service, Real-Time-Updates
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Integration-Testing, Performance-Metrics
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US03-AC6, Real-time update business rules, Payment status synchronization requirements
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_004, CSS01US03_TC_005, CSS01US03_TC_017

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment gateway, Real-time update service, Database, WebSocket/polling service, UI state management
Performance_Baseline: < 3 seconds for status update after payment completion
Data_Requirements: Unpaid service ready for payment testing (RE2384: $400, IN PROGRESS)

Prerequisites

Setup_Requirements: Real-time update service configured, payment gateway functional, test payment credentials available
User_Roles_Permissions: Registered residential consumer with payment permissions
Test_Data: Service RE2384 ($400, IN PROGRESS, unpaid status) ready for payment testing
Prior_Test_Cases: Payment processing functionality verified (CSS01US03_TC_004)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Services page and identify unpaid service	Service RE2384 shows current unpaid status with Pay Now button	RE2384: $400, IN PROGRESS, unpaid	Baseline state verification
2	Record current service status and UI elements	Note "IN PROGRESS" status, "Pay Now" button presence, unpaid amount	Current state: IN PROGRESS, Pay Now visible	Pre-payment state
3	Click "Pay Now" button to initiate payment	Payment modal opens successfully	N/A	Payment process start
4	Complete payment modal information	Modal displays service details and payment method	Service RE2384, $400, Online Payment	Payment preparation
5	Click "Pay $400" button to proceed to gateway	Redirects to secure payment gateway	N/A	Gateway navigation
6	Complete payment successfully at gateway	Payment processes and returns to portal	Test payment: 4111111111111111	Successful payment completion
7	Verify immediate service status update	Service status changes to "Paid" WITHOUT manual page refresh	Status: "Paid" (real-time)	Real-time update validation
8	Verify Pay Now button removal	"Pay Now" button disappears immediately, replaced with "Paid" status	No Pay Now button, "Paid" badge	UI state change
9	Verify paid status visual indicator	"Paid" status shows as green badge/tag on the right side	Green "Paid" badge	Visual confirmation
10	Verify service amount display consistency	Service amount remains $400 but no longer actionable	$400 (non-actionable)	Amount accuracy
11	Verify no page refresh occurred	Browser did not refresh page (check timestamp, scroll position, form state)	No page refresh indicators	Real-time confirmation
12	Wait 30 seconds and verify persistence	Status remains "Paid" after time delay without any changes	Persistent "Paid" status	State stability
13	Manually refresh page to verify database persistence	After refresh, service still shows "Paid" status	"Paid" status after refresh	Database persistence
14	Verify other services unaffected	Other services in list maintain their original statuses	Other services unchanged	Selective update validation
15	Test with second unpaid service if available	Repeat process with another service to verify consistent behavior	Second service payment	Consistency validation

Verification Points

Primary_Verification: Service status updates to "Paid" immediately after successful payment completion without requiring manual page refresh or reload
Secondary_Verifications: Pay Now button removal, visual status changes, database persistence, other services unaffected
Negative_Verification: No delayed updates, no page refresh required, no temporary inconsistent states

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Medium
Automation_Candidate: Planned

Test Relationships

Blocking_Tests: Payment processing (CSS01US03_TC_004), Pay Now button logic (CSS01US03_TC_005)
Blocked_Tests: Summary update tests (CSS01US03_TC_017)
Parallel_Tests: Cannot run with other payment tests due to data changes
Sequential_Tests: Must run before summary dashboard update tests

Additional Information

Notes: Critical for user experience and confidence in payment system
Edge_Cases: Network latency scenarios, concurrent user updates, payment gateway delays
Risk_Areas: Real-time update reliability, UI state management, database synchronization
Security_Considerations: Payment status integrity, real-time data validation, unauthorized status changes prevention

Missing Scenarios Identified

Scenario_1: Real-time updates with network connectivity issues
Type: Error Handling
Rationale: Network issues during real-time updates need graceful handling
Priority: P2
Scenario_2: Concurrent payment processing by multiple users
Type: Integration
Rationale: Multiple simultaneous payments should not interfere with real-time updates
Priority: P2

Test Case 7: Accurate Outstanding Amount Calculation

Test Case CSS01US03_TC_007

Title: Verify total outstanding amounts are calculated accurately and updated in real-time across all interfaces

Test Case Metadata

Test Case ID: CSS01US03_TC_007
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Database, MOD-ServicePayment, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Revenue-Impact-Tracking, Report-Performance-Metrics, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Calculation, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 12%
Integration_Points: Calculation Service, Database, Summary Dashboard, Real-time Updates
Code_Module_Mapped: CX-Web, Calculation-Service, Summary-Dashboard
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Revenue-Impact-Tracking, Performance-Metrics
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US03-AC7, Outstanding amount calculation business rules, Financial accuracy requirements
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_001, CSS01US03_TC_006, CSS01US03_TC_017, CSS01US03_TC_022

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Calculation service, Service database, Summary dashboard service, Real-time update service
Performance_Baseline: < 2 seconds for calculation and display update
Data_Requirements: Known set of services with calculated outstanding amount (RE2384: $400 unpaid, other services paid/free)

Prerequisites

Setup_Requirements: Calculation service configured with accurate business rules
User_Roles_Permissions: Registered residential consumer with financial data access
Test_Data: Services with known amounts - RE2384 ($400, unpaid), RE2371 ($400, paid), RE2362 ($0, completed), Expected Outstanding: $400.00
Prior_Test_Cases: Summary dashboard display verified (CSS01US03_TC_001)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Services page with fresh data load	Page loads with current service and financial data	N/A	Clean data state
2	Identify all services in the list with their amounts and statuses	Document each service's amount and payment status	RE2384: $400 unpaid, RE2371: $400 paid, RE2362: $0 completed	Data inventory
3	Manually calculate expected outstanding amount	Sum all unpaid service amounts: $400 (only RE2384 unpaid)	Manual calculation: $400	Expected result
4	Verify Outstanding Amount card displays correct total	Card shows "$400.00" matching manual calculation	Outstanding Amount: $400.00	Automated calculation verification
5	Verify ONB currency formatting in outstanding amount	Amount displays with proper $ symbol, decimal places in ONB format	Format: $400.00	Currency format compliance
6	Cross-reference with Pending Payments count	1 pending payment should correspond to $400 outstanding	1 pending = $400 outstanding	Logical consistency
7	Verify calculation excludes paid services	RE2371 ($400, paid) is NOT included in outstanding calculation	RE2371 excluded from total	Paid service exclusion
8	Verify calculation excludes free services	RE2362 ($0, completed) is NOT included in outstanding calculation	RE2362 excluded from total	Free service exclusion
9	Make a payment to test real-time calculation	Pay for RE2384 service and verify immediate calculation update	Payment: RE2384 $400	Real-time calculation test
10	Verify outstanding amount updates immediately	Outstanding amount decreases to $0.00 without page refresh	New total: $0.00	Real-time update validation
11	Verify pending payments count updates	Pending payments count decreases to 0	New count: 0 pending	Count synchronization
12	Verify calculation accuracy with multiple scenarios	Test with different combinations of paid/unpaid services	Various service combinations	Comprehensive validation
13	Verify large amount handling	Test calculation accuracy with services over $1000 if available	Large amounts: >$1000	Scaling validation
14	Verify decimal precision handling	Test with services having cent amounts ($XX.XX)	Amounts with cents: $89.50	Precision validation
15	Refresh page and verify calculation persistence	Outstanding amount remains accurate after page refresh	Persistent accurate calculation	Database integrity

Verification Points

Primary_Verification: Outstanding amount exactly matches the sum of all unpaid service amounts with proper ONB currency formatting and real-time updates
Secondary_Verifications: Decimal precision, large amount handling, paid service exclusion, real-time synchronization
Negative_Verification: No inclusion of paid services, no rounding errors, no calculation delays

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Summary dashboard display (CSS01US03_TC_001)
Blocked_Tests: Real-time summary updates (CSS01US03_TC_017)
Parallel_Tests: Can run with other calculation validation tests
Sequential_Tests: Should run before payment processing that affects calculations

Additional Information

Notes: Critical for financial accuracy and regulatory compliance
Edge_Cases: Very large amounts, multiple currencies, rounding scenarios, concurrent payment updates
Risk_Areas: Calculation accuracy, real-time synchronization, decimal precision, performance with large datasets
Security_Considerations: Financial data integrity, calculation tampering prevention, audit trail accuracy

Missing Scenarios Identified

Scenario_1: Outstanding amount calculation with partial payments or refunds
Type: Edge Case
Rationale: Complex payment scenarios need accurate calculation handling
Priority: P2
Scenario_2: Calculation performance with large numbers of services (100+ services)
Type: Performance
Rationale: System should maintain calculation accuracy and speed with scale
Priority: P3

Test Case 8: Service Request Numbers

Test Case CSS01US03_TC_008

Title: Verify service request numbers are displayed correctly for reference and tracking across all interfaces

Test Case Metadata

Test Case ID: CSS01US03_TC_008
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Database, MOD-ServicePayment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Customer-Segment-Analysis, Report-Integration-Testing, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Low, Integration-ServiceTracking, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: Service Database, Request Tracking System, UI Display
Code_Module_Mapped: CX-Web, Service-Tracking
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance, Customer-Segment-Analysis, Integration-Testing
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US03-AC8, Service tracking requirements, Customer reference number standards
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_002, CSS01US03_TC_003, CSS01US03_TC_021

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Service database, Request tracking system, UI rendering engine
Performance_Baseline: < 1 second for request number display
Data_Requirements: Services with known request numbers (RE2384, RE2371, RE2362, RE2363, RE2361)

Prerequisites

Setup_Requirements: Service database populated with request tracking numbers
User_Roles_Permissions: Registered residential consumer with service access
Test_Data: Services with request numbers: RE2384, RE2371, RE2362, RE2363, RE2361
Prior_Test_Cases: Service list display verified (CSS01US03_TC_002)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Services page with service list	Service list displays with multiple services	N/A	Service list foundation
2	Review first service entry for request number	Shows "Request: RE2384" prominently and clearly	Request: RE2384	Primary service identification
3	Verify request number format consistency	Format follows "RE" + 4 digits pattern	Pattern: REXXXX	Standardized format
4	Verify request number positioning	Request number displayed prominently below service type	Position: Below service type	Consistent placement
5	Check second service for request number	Shows "Request: RE2371" with same formatting	Request: RE2371	Format consistency
6	Check third service for request number	Shows "Request: RE2362" with same formatting	Request: RE2362	Continued consistency
7	Verify all visible services have request numbers	Each service in list displays unique request number	RE2384, RE2371, RE2362, RE2363, RE2361	Complete coverage
8	Verify uniqueness of request numbers	No duplicate request numbers appear in the list	All unique numbers	Data integrity
9	Test request number selectability	Request numbers can be selected/highlighted for copying	Selectable text	User convenience
10	Verify request number in payment modal	Click Pay Now and verify modal shows matching request number	Modal: Request Number RE2384	Cross-interface consistency
11	Check request number in service detail view	Click View and verify detail page shows same request number	Detail view: #2375 or RE2384	Interface consistency
12	Verify request numbers persist across sessions	Logout, login, and verify same request numbers display	Same numbers after re-login	Data persistence
13	Test request number as search/reference tool	Request numbers help identify specific services	Unique identification capability	User utility
14	Verify request number formatting in all contexts	Consistent format across list, modal, detail views	"Request: REXXXX" format	Format standardization
15	Check for missing or malformed request numbers	All services show properly formatted request numbers	No missing or malformed	Data quality

Verification Points

Primary_Verification: All services display unique request numbers in consistent "REXXXX" format, visible across all interfaces (list, modal, detail view)
Secondary_Verifications: Text selectability, cross-interface consistency, data persistence, uniqueness validation
Negative_Verification: No duplicate numbers, no missing request numbers, no format inconsistencies

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Service list display (CSS01US03_TC_002)
Blocked_Tests: None
Parallel_Tests: Can run with other display validation tests
Sequential_Tests: Should run early in test sequence

Additional Information

Notes: Important for customer service reference and service tracking
Edge_Cases: Very long request numbers, special characters in numbers, request number generation failures
Risk_Areas: Data uniqueness, format consistency, cross-interface synchronization
Security_Considerations: Request number access permissions, data privacy for service references

Missing Scenarios Identified

Scenario_1: Request number validation in customer service lookup scenarios
Type: Integration
Rationale: Customer service representatives need to find services by request number
Priority: P3
Scenario_2: Request number format validation for different service types
Type: Edge Case
Rationale: Different service types might have different numbering schemes
Priority: P3

Test Case 9: Service Location Display

Test Case CSS01US03_TC_009

Title: Verify service locations are displayed appropriately for multi-property consumers and single-property scenarios

Test Case Metadata

Test Case ID: CSS01US03_TC_009
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Functional
Test Level: System
Priority: P3-Medium
Execution Phase: Full
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Database, MOD-ServicePayment, P3-Medium, Phase-Full, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Customer-Segment-Analysis, Report-Integration-Testing, Customer-Enterprise, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-LocationData, Happy-Path

Business Context

Customer_Segment: Enterprise
**Revenue_Impact---

Test Case 23: Payment Method Validation (New Missing Scenario)

Test Case CSS01US03_TC_023

Title: Verify only online payment method is available and properly validated in payment processing

Test Case Metadata

Test Case ID: CSS01US03_TC_023
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Functional
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Api, MOD-ServicePayment, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Integration-Testing, Report-Security-Validation, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-PaymentGateway, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: Payment Gateway, Payment Method Validation, Security Service
Code_Module_Mapped: CX-Web, Payment-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Integration-Testing, Security-Validation
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: Business Rules for payment method restrictions, Security requirements for online payments
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_004, CSS01US03_TC_010, CSS01US03_TC_019

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment gateway, Payment method validation service, Security service
Performance_Baseline: < 1 second for payment method display
Data_Requirements: Service ready for payment (RE2384, $400)

Prerequisites

Setup_Requirements: Payment system configured with only online payment method enabled
User_Roles_Permissions: Registered residential consumer with payment permissions
Test_Data: Unpaid service RE2384 with $400 amount
Prior_Test_Cases: Payment modal functionality verified

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to service with unpaid amount	Locate service RE2384 with Pay Now button	Service RE2384: $400, unpaid	Payment preparation
2	Click "Pay Now" button	Payment modal opens with service information	N/A	Modal access
3	Verify Payment Method section header	Shows "Payment Method" section clearly labeled	Payment Method section	Section identification
4	Verify only online payment option available	Shows only "Online Payment" option with radio button selected by default	Online Payment (selected)	Single method restriction
5	Verify online payment option is pre-selected	Radio button for "Online Payment" is checked and cannot be deselected	Default selection: Online Payment	User convenience
6	Verify no other payment method options	No other payment methods (cash, check, bank transfer, etc.) are displayed	Only: Online Payment	Business rule enforcement
7	Verify online payment description/icon	Shows credit card icon or similar indicator with "Online Payment" text	Credit card icon	Visual clarity
8	Verify security notice for online payment	Shows "Secure payment processing with 256-bit SSL encryption" below payment method	Security message	Trust building
9	Verify payment method cannot be changed	Attempting to interact with payment method section shows no alternative options	No alternatives available	Restriction validation
10	Verify Pay button reflects online payment	"Pay $400" button indicates online payment will be processed	Pay $400 button	Payment method consistency
11	Click "Pay $400" button	Redirects to secure online payment gateway	N/A	Online payment processing
12	Verify payment gateway opens for online payment	External payment gateway loads with appropriate online payment options	Payment gateway interface	External integration

Verification Points

Primary_Verification: Only online payment method is available and properly enforced throughout the payment process with no alternative payment options
Secondary_Verifications: Default selection behavior, security messaging, visual indicators, payment gateway integration
Negative_Verification: No other payment methods displayed, no ability to bypass online payment requirement, no inconsistent payment method references

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: Low
Automation_Candidate: Planned

Test Relationships

Blocking_Tests: Payment modal functionality (CSS01US03_TC_004)
Blocked_Tests: Payment gateway integration tests
Parallel_Tests: Can run with other payment validation tests
Sequential_Tests: Should run before payment processing tests

Additional Information

Notes: Critical business rule enforcement for payment processing standardization
Edge_Cases: Different service amounts, multiple services, payment method validation across different browsers
Risk_Areas: Business rule enforcement, payment gateway integration, security compliance
Security_Considerations: Online payment security, PCI compliance, encrypted payment processing

Missing Scenarios Identified

Scenario_1: Payment method validation persistence across browser sessions
Type: Security
Rationale: Ensure payment method restrictions cannot be bypassed
Priority: P2
Scenario_2: Payment method display consistency across different service amounts
Type: Edge Case
Rationale: Verify restriction applies regardless of payment amount
Priority: P3

Test Case 10: Secure Payment Processing

Test Case CSS01US03_TC_010

Title: Verify secure payment processing with comprehensive security measures and confirmation receipts

Test Case Metadata

Test Case ID: CSS01US03_TC_010
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Security
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Api, MOD-ServicePayment, P1-Critical, Phase-Regression, Type-Security, Platform-Web, Report-Quality-Dashboard, Report-Security-Validation, Report-Integration-Testing, Report-Revenue-Impact-Tracking, Report-Customer-Segment-Analysis, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-PaymentGateway, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 7 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Payment Gateway, SSL/TLS Service, Receipt Generation, Security Validation
Code_Module_Mapped: CX-Web, Payment-Gateway, Security-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Validation, Integration-Testing, Revenue-Impact-Tracking, Customer-Segment-Analysis
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US03-AC10, Security requirements for B2B utility SaaS, PCI compliance standards, Receipt generation requirements
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_004, CSS01US03_TC_019, CSS01US03_TC_023

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment gateway, SSL certificates, Receipt generation service, Security validation service
Performance_Baseline: < 2 seconds for security validation, < 30 seconds for complete secure payment
Data_Requirements: Service ready for secure payment testing with receipt generation

Prerequisites

Setup_Requirements: SSL certificates properly configured, payment gateway security enabled, receipt service functional
User_Roles_Permissions: Registered residential consumer with secure payment permissions
Test_Data: Service RE2384 ($400, unpaid) ready for secure payment testing
Prior_Test_Cases: Payment method validation verified (CSS01US03_TC_023)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Services page and locate unpaid service	Service with Pay Now button visible	Service RE2384: $400, unpaid	Security testing foundation
2	Click "Pay Now" button to open payment modal	Payment modal opens with security indicators	N/A	Initial security check
3	Verify SSL security notice in modal	Shows "Secure payment processing with 256-bit SSL encryption"	Security notice display	Trust indicator validation
4	Verify modal security indicators	Modal displays security locks, HTTPS indicators	Security visual indicators	User confidence building
5	Click "Pay $400" button to proceed to gateway	Secure redirect to payment gateway with HTTPS URL	N/A	Secure redirect validation
6	Verify payment gateway URL security	Gateway URL shows HTTPS protocol and security indicators	HTTPS:// URL	SSL connection verification
7	Verify browser security indicators	Browser shows padlock icon and security certificate	Browser security indicators	SSL certificate validation
8	Verify payment gateway security features	Gateway displays security badges, encryption notices	Gateway security features	External security validation
9	Complete payment with test credentials	Payment processes successfully through secure gateway	Test card: 4111111111111111	Secure transaction completion
10	Verify secure return to portal	Returns to services page via secure redirect	HTTPS return URL	Secure round-trip
11	Verify payment success confirmation	Clear success message confirms secure payment completion	"Payment successful" message	User confirmation
12	Verify digital receipt generation	Receipt/confirmation available for download or view	Digital receipt access	Transaction documentation
13	Verify receipt content and security	Receipt shows transaction details, security references	Receipt with transaction ID	Secure documentation
14	Verify no sensitive data exposure	No credit card numbers or sensitive data visible in UI	No sensitive data display	Data protection validation
15	Verify security throughout entire process	All payment-related pages maintain HTTPS and security	Consistent HTTPS usage	End-to-end security

Verification Points

Primary_Verification: Complete payment process maintains security through SSL encryption, secure redirects, and proper receipt generation with no sensitive data exposure
Secondary_Verifications: Security indicators, trust badges, certificate validation, receipt generation, data protection
Negative_Verification: No security warnings, no unencrypted connections, no sensitive data leakage

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: Medium
Automation_Candidate: Planned

Test Relationships

Blocking_Tests: Payment method validation (CSS01US03_TC_023)
Blocked_Tests: Session security tests (CSS01US03_TC_019)
Parallel_Tests: Cannot run with other payment tests due to security requirements
Sequential_Tests: Must run before advanced security scenarios

Additional Information

Notes: Critical for regulatory compliance and customer trust
Edge_Cases: Security certificate renewal, SSL handshake failures, gateway security updates
Risk_Areas: Security compliance, data protection, payment gateway integration, certificate management
Security_Considerations: PCI compliance, SSL/TLS security, data encryption, secure data transmission

Missing Scenarios Identified

Scenario_1: Security validation with different browsers and security settings
Type: Security
Rationale: Different browsers may handle security differently
Priority: P2
Scenario_2: Security breach simulation and response testing
Type: Security
Rationale: System should handle security threats appropriately
Priority: P1

Test Case 11: Prevent Duplicate Payments

Test Case CSS01US03_TC_011

Title: Verify system completely prevents payment attempts on already paid services through comprehensive safeguards

Test Case Metadata

Test Case ID: CSS01US03_TC_011
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Negative
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Services, Database, Api, MOD-ServicePayment, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Security-Validation, Report-Revenue-Impact-Tracking, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-DuplicatePrevention

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Payment Logic Service, Database, Security Validation, UI State Management
Code_Module_Mapped: CX-Web, Payment-Logic, Duplicate-Prevention
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Security-Validation, Revenue-Impact-Tracking
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US03-AC11, Duplicate payment prevention business rules, Financial integrity requirements
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_005, CSS01US03_TC_006, CSS01US03_TC_010

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment logic service, Service database, Security validation, UI state management
Performance_Baseline: < 1 second for duplicate prevention validation
Data_Requirements: Services with "Paid" status for testing (RE2371: $400, COMPLETED, Paid)

Prerequisites

Setup_Requirements: Duplicate prevention logic enabled, payment validation configured
User_Roles_Permissions: Registered residential consumer with payment access
Test_Data: Service RE2371 ($400, COMPLETED, Paid status), unpaid service for comparison
Prior_Test_Cases: Payment status updates verified (CSS01US03_TC_006)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Services page with paid service	Service RE2371 shows "Paid" status instead of Pay Now	RE2371: $400, COMPLETED, Paid	Baseline paid service
2	Verify no Pay Now button for paid service	"Pay Now" button is completely absent for paid service	No Pay Now button visible	Primary prevention mechanism
3	Verify "Paid" status indicator display	Green "Paid" tag/badge clearly visible and prominent	Green "Paid" badge	Visual confirmation
4	Verify paid service amount display	Amount shows $400 but is not actionable/clickable	$400 (non-actionable)	Amount visibility without action
5	Attempt direct URL manipulation for payment	Try accessing payment URL directly for paid service	Direct URL: /payment/RE2371	Security bypass attempt
6	Verify URL manipulation prevention	System shows error or redirects, prevents payment access	Error message or redirect	Security validation
7	Compare with unpaid service behavior	Verify unpaid service still shows Pay Now button normally	Unpaid service comparison	Functionality confirmation
8	Verify paid service in summary calculations	Paid services NOT included in outstanding amounts	Outstanding calculation excludes RE2371	Calculation accuracy
9	Test browser back button after payment	After paying service, back button doesn't re-enable payment	No re-payment opportunity	Navigation security
10	Verify API-level duplicate prevention	Direct API calls for paid service payment are rejected	API rejection for paid service	Backend validation
11	Test session-based duplicate prevention	Paid status maintained across browser sessions	Persistent paid status	Session security
12	Verify payment history reflects single payment	Payment history shows only one payment per service	Single payment record	Historical accuracy
13	Test concurrent user access	Multiple users cannot pay same service simultaneously	Concurrent access prevention	Multi-user security
14	Verify database integrity	Database shows single payment record per service	Single payment in database	Data integrity
15	Test edge case rapid clicking	Rapid clicking on paid service produces no payment actions	No response to clicks	UI protection

Verification Points

Primary_Verification: System completely prevents any payment attempts on services already marked as paid through UI, URL, API, and session-based safeguards
Secondary_Verifications: Visual indicators clear, calculation accuracy, historical integrity, multi-user protection
Negative_Verification: No duplicate payment opportunities, no UI inconsistencies, no security bypasses

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Payment status updates (CSS01US03_TC_006)
Blocked_Tests: None
Parallel_Tests: Can run with other security validation tests
Sequential_Tests: Should run after payment completion tests

Additional Information

Notes: Critical for financial integrity and regulatory compliance
Edge_Cases: Partial payments, refund scenarios, payment reversal situations
Risk_Areas: Financial accuracy, security bypass prevention, UI state management
Security_Considerations: Payment authorization, data integrity, fraud prevention

Missing Scenarios Identified

Scenario_1: Duplicate prevention with payment gateway timeouts
Type: Edge Case
Rationale: Payment gateway delays might create timing issues
Priority: P2
Scenario_2: Duplicate prevention validation with system restarts or outages
Type: Integration
Rationale: System availability issues should not compromise payment integrity
Priority: P2

Test Case 12: Service Completion Dates

Test Case CSS01US03_TC_012

Title: Verify completion dates are displayed accurately for all finished services with proper date formatting

Test Case Metadata

Test Case ID: CSS01US03_TC_012
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Database, MOD-ServicePayment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Customer-Segment-Analysis, Report-Integration-Testing, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Low, Integration-DateFormatting, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: Date Service, Service Database, UI Formatting
Code_Module_Mapped: CX-Web, Date-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance, Customer-Segment-Analysis, Integration-Testing
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US03-AC12, Date display standards, Service timeline requirements
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_002, CSS01US03_TC_003, CSS01US03_TC_021

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Date formatting service, Service database, UI rendering
Performance_Baseline: < 1 second for date formatting and display
Data_Requirements: Services with different completion states (RE2371: 31 Jul 2025 completed, RE2384: in progress)

Prerequisites

Setup_Requirements: Date formatting service configured with standard format
User_Roles_Permissions: Registered residential consumer with service access
Test_Data: Services with completion dates - RE2371 (31 Jul 2025 completed), RE2384 (in progress, no completion date)
Prior_Test_Cases: Service information display verified (CSS01US03_TC_003)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Services page with various service statuses	Service list displays with different completion states	N/A	Date display foundation
2	Locate completed service RE2371 in list	Service shows "Completed: 31 Jul 2025" with calendar icon	RE2371: 31 Jul 2025 completed	Target completed service
3	Verify completion date format consistency	Date follows "DD MMM YYYY" format (31 Jul 2025)	Format: 31 Jul 2025	Standardized date format
4	Verify calendar icon display	Calendar icon appears next to "Completed:" label	Calendar icon present	Visual indicator
5	Locate in-progress service RE2384 in list	Service shows "Completed: NA" or "Invalid Date"	RE2384: in progress, no completion	Incomplete service handling
6	Verify appropriate handling for incomplete services	In-progress services show "NA" or appropriate incomplete indicator	Completed: NA/Invalid Date	Proper status indication
7	Check multiple completed services for date consistency	All completed services display dates in same format	Consistent DD MMM YYYY format	Format standardization
8	Verify dates are accurate against service records	Completion dates match actual service completion data	Date accuracy validation	Data integrity
9	Check date display in service detail view	Detail view shows same completion date format	Detail view date consistency	Cross-interface consistency
10	Verify date readability and clarity	Dates are clearly readable and properly formatted	Clear, readable dates	User experience
11	Test with different completion dates	Services from different months/years show proper formatting	Various date ranges	Format robustness
12	Verify date usefulness for consumer reference	Dates help consumers understand service timeline	Timeline reference value	Consumer utility
13	Check date alignment and positioning	Completion dates align properly with other service information	Proper alignment	Visual consistency
14	Verify no future dates for completion	Completion dates are not in the future	Historical dates only	Data validation
15	Test date persistence across sessions	Completion dates remain consistent across browser sessions	Persistent date display	Data persistence

Verification Points

Primary_Verification: All completed services display accurate completion dates in consistent "DD MMM YYYY" format, while in-progress services appropriately show incomplete status
Secondary_Verifications: Calendar icons, cross-interface consistency, date accuracy, readability
Negative_Verification: No future dates, no missing dates for completed services, no format inconsistencies

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Service information display (CSS01US03_TC_003)
Blocked_Tests: None
Parallel_Tests: Can run with other display validation tests
Sequential_Tests: Should run after service list functionality verified

Additional Information

Notes: Important for service timeline transparency and customer understanding
Edge_Cases: Services with same-day completion, very old completion dates, timezone considerations
Risk_Areas: Date accuracy, format consistency, timezone handling
Security_Considerations: Date data integrity, historical accuracy

Missing Scenarios Identified

Scenario_1: Completion date validation across different timezones
Type: Edge Case
Rationale: Multi-timezone utility companies need consistent date handling
Priority: P3
Scenario_2: Date format localization for different regions
Type: Enhancement
Rationale: International utilities may need different date formats
Priority: P4

Test Case 13: Service Descriptions

Test Case CSS01US03_TC_013

Title: Verify service descriptions are displayed clearly to help consumers understand charges and work performed

Test Case Metadata

Test Case ID: CSS01US03_TC_013
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Database, MOD-ServicePayment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Customer-Segment-Analysis, Report-Revenue-Impact-Tracking, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-ContentDisplay, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Content Management, Service Database, UI Text Rendering
Code_Module_Mapped: CX-Web, Content-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance, Customer-Segment-Analysis, Revenue-Impact-Tracking
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US03-AC13, Service description requirements, Consumer transparency standards
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_002, CSS01US03_TC_003, CSS01US03_TC_021

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Content management system, Service database, Text rendering engine
Performance_Baseline: < 1 second for description rendering
Data_Requirements: Services with descriptive information (RE2384: "Detail Service description", RE2371: service descriptions)

Prerequisites

Setup_Requirements: Content management system populated with service descriptions
User_Roles_Permissions: Registered residential consumer with service access
Test_Data: Services with descriptions - RE2384 ("Detail Service description"), RE2371 (service description content)
Prior_Test_Cases: Service list display verified (CSS01US03_TC_002)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Services page with service descriptions	Service list displays with description content	N/A	Description display foundation
2	Review service descriptions in service list	Each service shows descriptive text below service type	"Detail Service description"	Clear description visibility
3	Verify description positioning and formatting	Descriptions appear below service type, properly formatted	Positioned below service type	Layout consistency
4	Verify description helps understand work performed	Description provides meaningful information about service	Service-specific descriptions	Consumer value
5	Check description completeness and readability	Descriptions are not truncated, cut off, or unclear---

Verification Points

Primary_Verification: Service descriptions are present, complete, and provide meaningful information to help consumers understand work performed and justify charges
Secondary_Verifications: Proper formatting, accessibility, consistency, relevance to service type
Negative_Verification: No missing descriptions, no truncated content, no irrelevant or confusing information

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: No

Test Relationships

Blocking_Tests: Service list display (CSS01US03_TC_002)
Blocked_Tests: None
Parallel_Tests: Can run with other content validation tests
Sequential_Tests: Should run after basic service functionality verified

Additional Information

Notes: Essential for consumer trust and payment justification
Edge_Cases: Very long descriptions, multilingual content, technical terminology
Risk_Areas: Content quality, description accuracy, consumer understanding
Security_Considerations: Content data integrity, description access permissions

Missing Scenarios Identified

Scenario_1: Description content validation for technical accuracy
Type: Content Quality
Rationale: Technical descriptions should be accurate and helpful
Priority: P3
Scenario_2: Description searchability and filtering capabilities
Type: Enhancement
Rationale: Users may want to search or filter by description content
Priority: P4

Test Case 14: Visual Status Distinction

Test Case CSS01US03_TC_014

Title: Verify clear visual distinction between completed, pending, and paid statuses with accessible design

Test Case Metadata

Test Case ID: CSS01US03_TC_014
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: UI
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, UI, MOD-ServicePayment, P2-High, Phase-Regression, Type-UI, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Customer-Segment-Analysis, Report-Cross-Browser-Results, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Low, Integration-UIDesign, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: UI Design System, CSS Styling, Accessibility Service
Code_Module_Mapped: CX-Web, UI-Components
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance, Customer-Segment-Analysis, Cross-Browser-Results
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US03-AC14, UI design standards, Accessibility requirements, Visual hierarchy requirements
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_002, CSS01US03_TC_005, CSS01US03_TC_006

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: UI design system, CSS styling engine, Accessibility validation
Performance_Baseline: < 1 second for visual rendering
Data_Requirements: Services with different statuses (IN PROGRESS: RE2384, COMPLETED: RE2371, Paid: RE2362)

Prerequisites

Setup_Requirements: UI design system with status indicators configured
User_Roles_Permissions: Registered residential consumer with visual interface access
Test_Data: Services with different statuses - RE2384 (IN PROGRESS), RE2371 (COMPLETED), RE2362 (Paid)
Prior_Test_Cases: Service list display verified (CSS01US03_TC_002)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Services page with mixed service statuses	Service list displays with various status indicators	N/A	Visual status foundation
2	Identify IN PROGRESS service RE2384	Service shows distinct styling for in-progress status	RE2384: IN PROGRESS	Target in-progress service
3	Verify IN PROGRESS status color and styling	Uses appropriate color (orange/yellow) with clear visual indicator	Orange/yellow color scheme	Work in progress indication
4	Verify IN PROGRESS status text and icon	Shows "IN PROGRESS" text with appropriate icon or indicator	"IN PROGRESS" with icon	Clear status identification
5	Identify COMPLETED service RE2371	Service shows different styling for completed but unpaid status	RE2371: COMPLETED	Target completed service
6	Verify COMPLETED status visual distinction	Uses distinct color/styling different from IN PROGRESS	Different from IN PROGRESS	Work finished indication
7	Verify COMPLETED status shows payment availability	COMPLETED services show Pay Now button or payment indication	Pay Now button visible	Payment action availability
8	Identify Paid service RE2362	Service shows "Paid" status with distinct positive styling	RE2362: Paid	Target paid service
9	Verify Paid status prominence and color	"Paid" status shows with green color and positive visual indicator	Green "Paid" badge	Positive completion indicator
10	Verify Paid status positioning	"Paid" badge appears consistently positioned (right side)	Right side positioning	Consistent placement
11	Test color accessibility and contrast	Status colors meet accessibility standards for colorblind users	WCAG contrast compliance	Accessibility validation
12	Verify status consistency across services	Same statuses use identical colors and styling throughout	Consistent visual language	Design system compliance
13	Test visual hierarchy effectiveness	Status indicators create clear visual hierarchy and understanding	Clear visual hierarchy	User experience validation
14	Verify status indicators in different contexts	Statuses maintain visual distinction in list, modal, detail views	Cross-context consistency	Interface consistency
15	Test with multiple services of same status	Multiple services with same status show identical visual treatment	Identical status styling	Consistency validation

Verification Points

Primary_Verification: Each status (IN PROGRESS, COMPLETED, Paid) has distinct, clear, and accessible visual indicators that create effective visual hierarchy
Secondary_Verifications: Color accessibility, consistent styling, cross-context consistency, design system compliance
Negative_Verification: No confusing or ambiguous status displays, no accessibility violations, no inconsistent styling

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: Low
Automation_Candidate: Planned

Test Relationships

Blocking_Tests: Service list display (CSS01US03_TC_002)
Blocked_Tests: None
Parallel_Tests: Can run with other UI validation tests
Sequential_Tests: Should run after service status functionality verified

Additional Information

Notes: Critical for user experience and accessibility compliance
Edge_Cases: High contrast mode, different screen sizes, browser zoom levels
Risk_Areas: Accessibility compliance, cross-browser compatibility, visual consistency
Security_Considerations: UI integrity, status authenticity validation

Missing Scenarios Identified

Scenario_1: Visual status validation across different browser zoom levels
Type: Accessibility
Rationale: Status indicators must remain clear at different zoom levels
Priority: P3
Scenario_2: Status indicator performance with large numbers of services
Type: Performance
Rationale: Visual rendering should remain fast with many status indicators
Priority: P3

Test Case 15: Individual Service Amount Display

Test Case CSS01US03_TC_015

Title: Verify individual service amounts are displayed clearly with proper ONB currency formatting and visual prominence

Test Case Metadata

Test Case ID: CSS01US03_TC_015
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Database, MOD-ServicePayment, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Revenue-Impact-Tracking, Report-Customer-Segment-Analysis, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-CurrencyDisplay, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 12%
Integration_Points: Currency Service, Database, UI Formatting, Calculation Service
Code_Module_Mapped: CX-Web, Currency-Service, Display-Formatting
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Revenue-Impact-Tracking, Customer-Segment-Analysis
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US03-AC15, ONB currency format requirements, Financial display standards
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_007, CSS01US03_TC_022, CSS01US03_TC_004

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Currency formatting service, Service database, UI display engine
Performance_Baseline: < 1 second for amount rendering and formatting
Data_Requirements: Services with various amounts (RE2384: $400, RE2371: $400, RE2362: $0)

Prerequisites

Setup_Requirements: Currency formatting service configured with ONB standards
User_Roles_Permissions: Registered residential consumer with financial data access
Test_Data: Services with amounts - RE2384 ($400), RE2371 ($400), RE2362 ($0)
Prior_Test_Cases: Service list display verified (CSS01US03_TC_002)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Services page with service amounts	Service list displays with monetary amounts visible	N/A	Amount display foundation
2	Review service amount display for RE2384	Shows "$400" prominently on right side of service card	$400 display	Clear amount visibility
3	Verify ONB currency symbol and formatting	Amount includes "$" symbol with proper ONB decimal formatting	$XXX.XX format	ONB currency compliance
4	Verify amount positioning and prominence	Amount is prominently displayed and easy to locate on right side	Right side placement	Visual hierarchy
5	Check amount typography and styling	Amount uses appropriate font size, weight, and color for prominence	Prominent typography	Visual emphasis
6	Verify $0 amount handling for free services	Service RE2362 shows "$0" appropriately formatted	$0 display	Free service indication
7	Test amount accuracy against service records	Amounts match actual service charges in system database	Pricing data validation	Data accuracy
8	Verify amount consistency across identical services	Services with same charges show identical amount formatting	RE2384 & RE2371: both $400	Consistency validation
9	Check amount display in payment modal	Payment modal shows matching amount with "Total Amount: $ 400"	Modal: $ 400	Cross-interface accuracy
10	Verify amount in service detail view	Detail view shows "Service Fees: 400" with consistent formatting	Detail: Service Fees: 400	Detail view consistency
11	Test large amount display formatting	Verify proper ONB formatting for amounts over $1000 if available	Large amounts: >$1000	Scaling validation
12	Verify decimal precision for cent amounts	Test with services having cent amounts ($XX.XX) display correctly	Amounts with cents: $89.50	Precision validation
13	Check amount readability and accessibility	Amounts meet accessibility standards for contrast and readability	WCAG compliance	Accessibility validation
14	Verify amount visual hierarchy	Amounts create appropriate visual hierarchy with other service information	Clear hierarchy	Design effectiveness
15	Test amount display consistency across browsers	Amounts render consistently across different browsers	Cross-browser consistency	Compatibility validation

Verification Points

Primary_Verification: Service amounts are displayed clearly with proper ONB currency formatting ($XXX.XX), prominent positioning, and accurate values across all interfaces
Secondary_Verifications: Visual hierarchy, accessibility compliance, cross-interface consistency, decimal precision
Negative_Verification: No missing amounts, no incorrect formatting, no calculation errors, no accessibility violations

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Service list display (CSS01US03_TC_002), ONB currency validation (CSS01US03_TC_022)
Blocked_Tests: Payment processing tests that depend on amount accuracy
Parallel_Tests: Can run with other display validation tests
Sequential_Tests: Should run after currency formatting tests

Additional Information

Notes: Critical for financial accuracy and regulatory compliance
Edge_Cases: Very large amounts, international currency considerations, rounding scenarios
Risk_Areas: Financial accuracy, currency compliance, visual prominence, accessibility
Security_Considerations: Amount data integrity, financial display accuracy, audit compliance

Missing Scenarios Identified

Scenario_1: Amount display validation with currency conversion scenarios
Type: Integration
Rationale: Multi-currency utilities may need conversion display
Priority: P4
Scenario_2: Amount display performance with dynamic pricing updates
Type: Performance
Rationale: Real-time pricing changes should maintain display accuracy
Priority: P3

Test Case 16: Payment History and Receipts

Test Case CSS01US03_TC_016

Title: Verify comprehensive access to payment history and digital receipt generation with proper documentation

Test Case Metadata

Test Case ID: CSS01US03_TC_016
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Functional
Test Level: Integration
Priority: P2-High
Execution Phase: Full
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Database, Api, MOD-ServicePayment, P2-High, Phase-Full, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Integration-Testing, Report-Customer-Segment-Analysis, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-DocumentGeneration, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Payment History Service, Receipt Generation, Document Storage, Database
Code_Module_Mapped: CX-Web, Payment-History, Receipt-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance, Integration-Testing, Customer-Segment-Analysis
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US03-AC16, Payment documentation requirements, Receipt generation standards, Historical data access
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_006, CSS01US03_TC_010, CSS01US03_TC_004

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment history service, Receipt generation service, Document storage, Database
Performance_Baseline: < 3 seconds for payment history loading, < 5 seconds for receipt generation
Data_Requirements: Consumer with completed payment history, receipt generation capability

Prerequisites

Setup_Requirements: Payment history service functional, receipt generation enabled, document storage accessible
User_Roles_Permissions: Registered residential consumer with payment history access
Test_Data: Consumer account with payment history, previously completed payments with receipts
Prior_Test_Cases: Payment processing verified (CSS01US03_TC_004), payment completion (CSS01US03_TC_006)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Services page main interface	Services page loads with navigation tabs visible	N/A	Navigation foundation
2	Locate "Payment History" tab or section	"Payment History" tab/option visible in interface	Payment History navigation	Based on wireframe structure
3	Click "Payment History" tab	Payment history interface loads showing past payments	N/A	History access
4	Verify payment history displays chronological list	Shows list of completed payments in chronological order	Payment history data	Historical tracking
5	Review payment history entry details	Each entry shows service details, payment amount, payment date	Service info, amount, date	Payment documentation
6	Identify paid service in main Services list	Locate service with "Paid" status from main list	Previously paid service	Reference point
7	Look for receipt access option in history	Receipt view/download option available for each payment	Receipt access button/link	Receipt availability
8	Click receipt access option	Receipt opens in new tab, window, or downloads as PDF	Digital receipt access	Receipt generation
9	Verify receipt content accuracy	Receipt shows correct service details, payment amount, transaction date	Service data, amount, date	Documentation accuracy
10	Check receipt formatting and professionalism	Receipt is properly formatted, branded, and professional	Professional formatting	Quality documentation
11	Verify receipt includes transaction reference	Receipt contains unique transaction ID or reference number	Transaction ID/reference	Transaction tracking
12	Test receipt download functionality	Receipt can be downloaded and saved locally	PDF download capability	Document portability
13	Verify payment confirmation preservation	Payment confirmations accessible for historical reference	Historical confirmations	Long-term accessibility
14	Check receipt data completeness	Receipt includes all required payment information (amount, date, method, service)	Complete payment data	Comprehensive documentation
15	Test receipt accessibility across time	Older payment receipts remain accessible and accurate	Historical receipt access	Long-term availability

Verification Points

Primary_Verification: Payment history is accessible with comprehensive chronological records, and receipts can be viewed/downloaded for all completed payments
Secondary_Verifications: Receipt accuracy, professional formatting, transaction tracking, long-term accessibility
Negative_Verification: No missing payment records, no inaccessible receipts, no incomplete documentation

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Monthly
Maintenance_Effort: Medium
Automation_Candidate: Planned

Test Relationships

Blocking_Tests: Payment processing (CSS01US03_TC_004), payment completion (CSS01US03_TC_006)
Blocked_Tests: None
Parallel_Tests: Can run independently after payment completion
Sequential_Tests: Should run after payment functionality verified

Additional Information

Notes: Important for customer service, tax purposes, and regulatory compliance
Edge_Cases: Very old payment history, large payment volumes, receipt generation failures
Risk_Areas: Data retention, receipt accuracy, document generation reliability
Security_Considerations: Payment data privacy, receipt access permissions, historical data integrity

Missing Scenarios Identified

Scenario_1: Payment history search and filtering capabilities
Type: Enhancement
Rationale: Users may need to find specific payments by date, amount, or service
Priority: P3
Scenario_2: Bulk receipt download for multiple payments
Type: Enhancement
Rationale: Tax season or accounting purposes may require multiple receipts
Priority: P4---

Test Case 17: Real-time Summary Updates

Test Case CSS01US03_TC_017

Title: Verify summary dashboard cards update automatically in real-time after payment transactions without page refresh

Test Case Metadata

Test Case ID: CSS01US03_TC_017
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Api, Database, MOD-ServicePayment, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Performance-Metrics, Report-Integration-Testing, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-RealTimeUpdates, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Real-time Update Service, Summary Calculation, Database, Payment Gateway, WebSocket/Polling
Code_Module_Mapped: CX-Web, Real-Time-Service, Summary-Dashboard
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Performance-Metrics, Integration-Testing
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US03-AC17, Real-time update business rules, Summary calculation requirements
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_001, CSS01US03_TC_006, CSS01US03_TC_007

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Real-time update service, Summary calculation service, Payment gateway, WebSocket/polling service
Performance_Baseline: < 3 seconds for summary updates after payment completion
Data_Requirements: Known starting summary values for real-time update testing

Prerequisites

Setup_Requirements: Real-time update service configured, summary calculation functional, payment gateway accessible
User_Roles_Permissions: Registered residential consumer with payment permissions
Test_Data: Starting values - Outstanding Amount: $400.00, Pending Payments: 1, Total Services: 8
Prior_Test_Cases: Payment processing (CSS01US03_TC_004), summary calculation (CSS01US03_TC_007)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Services page with known starting values	Summary cards display baseline values before payment	Before: $400.00, 1 pending, 8 total	Baseline measurement
2	Record initial summary card values precisely	Document Outstanding Amount ($400), Pending Payments (1), Total Services (8)	Baseline: $400, 1, 8	Pre-payment state
3	Initiate payment for unpaid service	Click Pay Now for $400 service to start payment process	Service: RE2384, $400	Payment initiation
4	Complete payment process successfully	Navigate through payment modal and gateway, complete payment	Successful payment completion	Payment execution
5	Return to services page after payment	Payment gateway redirects back to services page	Return to services interface	Post-payment state
6	Verify Outstanding Amount updates immediately	Outstanding Amount decreases to $0.00 WITHOUT page refresh	After: $0.00 (real-time)	Critical real-time update
7	Verify Pending Payments count updates immediately	Pending Payments count decreases to 0 WITHOUT page refresh	After: 0 pending (real-time)	Count synchronization
8	Verify Total Services remains unchanged	Total Services stays at 8 (no change expected)	Remains: 8 services	Logical consistency
9	Confirm no page refresh occurred	Verify browser did not refresh (check scroll position, form states, timestamps)	No refresh indicators	Real-time confirmation
10	Wait 30 seconds and verify persistence	Summary values remain updated after time delay	Persistent updated values	State stability
11	Test update speed and responsiveness	Updates appear within 3 seconds of payment completion	Update timing < 3 seconds	Performance validation
12	Verify visual update animations	Summary cards show smooth transitions during updates	Smooth visual transitions	User experience
13	Test with multiple payment scenario	If additional unpaid services available, test incremental updates	Multiple payments	Incremental validation
14	Verify calculation accuracy after updates	Updated values are mathematically correct	Accurate calculations	Data integrity
15	Manually refresh page to verify persistence	After refresh, summary values remain correct	Values persist after refresh	Database consistency

Verification Points

Primary_Verification: Summary dashboard updates automatically and accurately within 3 seconds after each payment completion without requiring manual page refresh
Secondary_Verifications: Calculation accuracy, visual transitions, state persistence, performance timing
Negative_Verification: No delayed updates, no page refresh requirements, no incorrect calculations

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Medium
Automation_Candidate: Planned

Test Relationships

Blocking_Tests: Payment processing (CSS01US03_TC_004), summary calculation (CSS01US03_TC_007)
Blocked_Tests: None
Parallel_Tests: Cannot run with other payment tests due to data dependencies
Sequential_Tests: Should run after core payment functionality verified

Additional Information

Notes: Critical for user experience and confidence in real-time system capabilities
Edge_Cases: Network connectivity issues, concurrent user updates, system load scenarios
Risk_Areas: Real-time update reliability, calculation accuracy, performance under load
Security_Considerations: Real-time data integrity, unauthorized update prevention

Missing Scenarios Identified

Scenario_1: Real-time updates with network connectivity interruptions
Type: Error Handling
Rationale: Network issues should not prevent eventual consistency
Priority: P2
Scenario_2: Concurrent payment processing impact on real-time updates
Type: Integration
Rationale: Multiple simultaneous payments should not interfere with updates
Priority: P2

Test Case 18: Failed Payment Error Handling

Test Case CSS01US03_TC_018

Title: Verify comprehensive error handling for failed payment attempts with clear user feedback and recovery options

Test Case Metadata

Test Case ID: CSS01US03_TC_018
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Negative
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Services, Api, MOD-ServicePayment, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Integration-Testing, Report-Customer-Segment-Analysis, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-ErrorHandling

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 7 minutes
Reproducibility_Score: Medium
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 12%
Integration_Points: Payment Gateway, Error Handling Service, User Notification, State Management
Code_Module_Mapped: CX-Web, Payment-Service, Error-Handler
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Integration-Testing, Customer-Segment-Analysis
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US03-AC18, Error handling requirements, User feedback standards, Recovery mechanism requirements
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_004, CSS01US03_TC_010, CSS01US03_TC_020

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment gateway with failure simulation, Error handling service, User notification system
Performance_Baseline: < 5 seconds for error detection and user feedback
Data_Requirements: Service available for failure testing, test payment credentials for declined transactions

Prerequisites

Setup_Requirements: Payment gateway configured for failure testing, error handling enabled
User_Roles_Permissions: Registered residential consumer with payment permissions
Test_Data: Service ready for payment testing, test cards for simulating failures
Prior_Test_Cases: Payment processing functionality verified (CSS01US03_TC_004)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Services page and initiate payment	Payment process starts normally	Test service available	Normal flow beginning
2	Proceed through payment modal successfully	Payment modal opens and processes information correctly	Service details in modal	Modal functionality
3	Navigate to payment gateway	Gateway loads properly and accepts input	Payment gateway accessible	Gateway connectivity
4	Use invalid/declined test card for payment	Payment fails at gateway level with decline response	Test card: 4000000000000002	Simulated payment failure
5	Verify payment failure detection	System detects payment failure from gateway response	Failure detection	Error recognition
6	Verify clear failure message display	System shows "Payment failed" message clearly and prominently	Clear failure message	User feedback
7	Verify failure message includes helpful information	Message explains failure and provides next steps or guidance	Helpful error guidance	User assistance
8	Verify service status remains unchanged	Service maintains original unpaid status after failure	Original status preserved	State consistency
9	Verify Pay Now button remains available	Pay Now button still visible and enabled for retry	Button available for retry	Recovery mechanism
10	Verify summary cards remain unchanged	Outstanding amount and pending count unchanged after failure	Original summary values	Data accuracy
11	Test retry capability after failure	Can successfully attempt payment again after initial failure	Retry functionality	Recovery path
12	Test different failure scenarios	Test with insufficient funds, expired card, network timeout	Various failure types	Comprehensive error handling
13	Verify network failure handling	Handle network interruption during payment gracefully	Network disconnection simulation	Connection error management
14	Test error persistence and clearing	Error messages clear appropriately when retry attempted	Error message management	UI cleanup
15	Verify no false payment confirmations	System never shows payment success for failed transactions	No false positives	Data integrity

Verification Points

Primary_Verification: System handles all payment failure scenarios gracefully with clear error messages, state preservation, and retry capabilities
Secondary_Verifications: User feedback quality, recovery options, error message clarity, state consistency
Negative_Verification: No false payment confirmations, no system crashes, no data corruption, no lost retry opportunities

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: Medium
Automation_Candidate: Planned

Test Relationships

Blocking_Tests: Payment processing (CSS01US03_TC_004)
Blocked_Tests: None
Parallel_Tests: Can run with other error handling tests
Sequential_Tests: Should run after successful payment flows verified

Additional Information

Notes: Critical for user experience and payment system reliability
Edge_Cases: Gateway timeouts, partial authorization failures, card verification failures
Risk_Areas: Error detection accuracy, user communication, recovery mechanisms, data consistency
Security_Considerations: Error information security, payment data protection during failures

Missing Scenarios Identified

Scenario_1: Error handling with partial payment authorizations
Type: Edge Case
Rationale: Partial authorizations need specific handling
Priority: P2
Scenario_2: Error handling during high system load periods
Type: Performance
Rationale: Error handling should remain effective under load
Priority: P3

Test Case 19: Session Security During Payment

Test Case CSS01US03_TC_019

Title: Verify comprehensive session security maintenance throughout the complete payment process with proper authentication

Test Case Metadata

Test Case ID: CSS01US03_TC_019
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Security
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Api, MOD-ServicePayment, P1-Critical, Phase-Regression, Type-Security, Platform-Web, Report-Quality-Dashboard, Report-Security-Validation, Report-Integration-Testing, Report-Performance-Metrics, Report-Customer-Segment-Analysis, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-SessionSecurity, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Session Management, Authentication Service, Payment Gateway, Security Validation
Code_Module_Mapped: CX-Web, Session-Service, Security-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Validation, Integration-Testing, Performance-Metrics, Customer-Segment-Analysis
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: CSS01US03-AC19, Session security requirements, Authentication standards, Payment security protocols
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_010, CSS01US03_TC_024, CSS01US03_TC_004

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Session management service, Authentication service, Payment gateway, Security validation service
Performance_Baseline: < 2 seconds for session validation, < 30 seconds for complete secure payment
Data_Requirements: Valid consumer session for comprehensive security testing

Prerequisites

Setup_Requirements: Session management properly configured, authentication service functional, security validation enabled
User_Roles_Permissions: Registered residential consumer with valid authenticated session
Test_Data: Valid consumer credentials, service ready for secure payment testing
Prior_Test_Cases: Secure payment processing verified (CSS01US03_TC_010)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Login with valid credentials to establish session	Session established successfully with proper authentication	Valid consumer credentials	Secure session start
2	Navigate to Services page	Services page loads with session context maintained	N/A	Session validation
3	Initiate payment process	Payment modal opens with session security maintained	Service for payment	Session continuity
4	Verify session tokens in payment modal	Modal maintains valid session tokens and security context	Session token validation	Security context
5	Proceed to payment gateway	Secure redirect maintains session context and security	Gateway navigation	External integration security
6	Verify session security at gateway	Gateway receives proper session context and authorization	Session context transfer	External security
7	Complete payment and return to portal	Session remains valid and secure upon return	Payment completion	Round-trip security
8	Verify continued portal access	Can navigate portal sections without re-authentication	Portal navigation	Session persistence
9	Test session timeout handling during payment	Extended payment time handles timeout gracefully	Extended payment delay	Timeout management
10	Verify session security with multiple tabs	Multiple browser tabs maintain session security properly	Multiple tabs/windows	Concurrent session handling
11	Test secure logout after payment	Logout properly terminates session and clears security context	Logout functionality	Session cleanup
12	Verify session hijacking prevention	Session tokens cannot be manipulated or compromised	Security token validation	Anti-hijacking measures
13	Test HTTPS enforcement throughout	All payment-related requests use HTTPS consistently	HTTPS enforcement	Encryption consistency
14	Verify session data protection	Sensitive session data is properly encrypted and protected	Data protection validation	Privacy compliance
15	Test session recovery after interruption	Session can be restored appropriately after interruption	Session recovery	Resilience testing

Verification Points

Primary_Verification: User session remains secure, valid, and properly authenticated throughout the entire payment process with appropriate security measures
Secondary_Verifications: Session token integrity, timeout handling, multi-tab support, logout functionality
Negative_Verification: No session hijacking opportunities, no unencrypted connections, no security vulnerabilities

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: High
Automation_Candidate: Planned

Test Relationships

Blocking_Tests: Secure payment processing (CSS01US03_TC_010)
Blocked_Tests: Advanced security scenarios
Parallel_Tests: Cannot run with other security tests due to session requirements
Sequential_Tests: Must run after basic security functionality verified

Additional Information

Notes: Critical for regulatory compliance and customer data protection
Edge_Cases: Session expiration during payment, network interruptions, browser crashes
Risk_Areas: Session management, authentication integrity, payment security, data protection
Security_Considerations: PCI compliance, session hijacking prevention, data encryption, audit trails

Missing Scenarios Identified

Scenario_1: Session security with different browser security settings
Type: Security
Rationale: Different browser configurations may affect session security
Priority: P2
Scenario_2: Session security during system maintenance or updates
Type: Integration
Rationale: System updates should not compromise active payment sessions
Priority: P3

Test Case 20: Cancelled Payment Handling

Test Case CSS01US03_TC_020

Title: Verify comprehensive handling of cancelled payment attempts with proper state preservation and user feedback

Test Case Metadata

Test Case ID: CSS01US03_TC_020
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Negative
Test Level: Integration
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Services, Api, MOD-ServicePayment, P2-High, Phase-Regression, Type-Integration, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Integration-Testing, Report-User-Acceptance, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-CancellationHandling

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Payment Gateway, Cancellation Handler, State Management, User Notification
Code_Module_Mapped: CX-Web, Payment-Service, Cancellation-Handler
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Integration-Testing, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: CSS01US03-AC20, Cancellation handling requirements, State preservation standards, User feedback protocols
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_004, CSS01US03_TC_018, CSS01US03_TC_005

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment gateway with cancellation support, State management service, User notification system
Performance_Baseline: < 3 seconds for cancellation processing and state restoration
Data_Requirements: Service available for cancellation testing scenarios

Prerequisites

Setup_Requirements: Payment gateway configured with cancellation flows, state management functional
User_Roles_Permissions: Registered residential consumer with payment access
Test_Data: Service ready for payment cancellation testing
Prior_Test_Cases: Payment processing functionality verified (CSS01US03_TC_004)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Services page and locate unpaid service	Service with Pay Now button available for testing	Test service for cancellation	Cancellation test setup
2	Click "Pay Now" button to open payment modal	Payment modal opens successfully with service information	Service information in modal	Modal access
3	Review modal content before cancellation	Modal shows correct service details and payment amount	Service details validation	Pre-cancellation state
4	Click "Cancel" button in payment modal	Modal closes and returns to Services page	Modal cancellation	Local cancellation test
5	Verify service status unchanged after modal cancel	Service remains unpaid with Pay Now button available	Original service state	State preservation
6	Verify no payment record created from modal cancel	No payment transaction initiated or recorded	No payment record	Transaction prevention
7	Re-initiate payment process to test gateway cancellation	Proceed through modal to payment gateway	Gateway access	Gateway cancellation setup
8	Navigate to payment gateway successfully	Gateway loads with payment information	Payment gateway loaded	External cancellation preparation
9	Use gateway cancellation function	Cancel payment at gateway level using gateway's cancel option	Gateway cancel function	External cancellation
10	Verify return to portal with cancellation message	Returns to services page with "Payment cancelled" message	"Payment cancelled" feedback	User feedback validation
11	Verify cancellation message clarity	Message clearly indicates payment was cancelled by user choice	Clear cancellation message	User understanding
12	Verify service remains available for payment	Pay Now button still available for future payment attempts	Pay Now button enabled	Retry capability
13	Verify summary cards remain unchanged	Outstanding amount and pending count unchanged after cancellation	Original summary values	Summary accuracy
14	Test multiple cancellation scenarios	Various cancellation points work consistently (modal vs gateway)	Different cancellation methods	Comprehensive coverage
15	Verify cancellation does not affect other services	Other services in list maintain their original statuses	Other services unchanged	Selective impact

Verification Points

Primary_Verification: Payment cancellations are handled gracefully at both modal and gateway levels with clear messaging and complete service state preservation
Secondary_Verifications: Retry capability maintained, accurate status preservation, appropriate user feedback
Negative_Verification: No false payment records, no system inconsistencies, no lost payment opportunities

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Planned

Test Relationships

Blocking_Tests: Payment processing (CSS01US03_TC_004)
Blocked_Tests: None
Parallel_Tests: Can run with other user experience tests
Sequential_Tests: Should run after payment functionality verified

Additional Information

Notes: Important for user experience and payment flow flexibility
Edge_Cases: Network interruptions during cancellation, browser back button usage, multiple rapid cancellations
Risk_Areas: State management accuracy, user feedback clarity, retry capability preservation
Security_Considerations: Cancellation logging, transaction security, state integrity

Missing Scenarios Identified

Scenario_1: Cancellation behavior with browser back/forward buttons
Type: User Experience
Rationale: Browser navigation during payment should handle cancellation appropriately
Priority: P3
Scenario_2: Cancellation impact on payment analytics and reporting
Type: Integration
Rationale: Cancelled payments should be properly tracked for business analytics
Priority: P4

Test Case 21: Service Detail View Functionality

Test Case CSS01US03_TC_021

Title: Verify "View" button opens comprehensive service request detail view with complete service information

Test Case Metadata

Test Case ID: CSS01US03_TC_021
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Functional
Test Level: Integration
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Integration, MOD-ServicePayment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Integration-Testing, Report-Customer-Segment-Analysis, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-ServiceDetail, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Service Detail Service, Timeline Service, Notes Service, Payment Information
Code_Module_Mapped: CX-Web, Service-Detail
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance, Integration-Testing, Customer-Segment-Analysis
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: Service detail view requirements, Business rule for comprehensive service information display
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_002, CSS01US03_TC_003
Related_Images: Service detail view wireframes (Image 1, 2, 3)

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Service detail service, Timeline service, Notes service, Payment information service
Performance_Baseline: < 2 seconds for detail view loading
Data_Requirements: Service with complete detail information (Service #2375, Service Code: WC-WATER-001)

Prerequisites

Setup_Requirements: Service detail view functionality enabled with complete data
User_Roles_Permissions: Registered residential consumer with service detail access
Test_Data: Service #2375 (new water connection, WC-WATER-001, Created: 31 Jul 2025, Service Fees: 400, Payment Status: Paid)
Prior_Test_Cases: Service list display verified (CSS01US03_TC_002)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Locate service with View option in service list	Service card shows "View" button or icon (eye icon)	Service #2375	View access point
2	Click "View" button/icon for service	Service request detail view opens, showing comprehensive service information	Service #2375	Navigation to detail view
3	Verify page header and navigation	Shows "new water connection" title, "#2375" service number, "Completed" status, "Back to Requests" link	Service: new water connection #2375	Page identification
4	Verify Service Details section display	Shows "Service Details" section with Service Code: WC-WATER-001, Created Date: 31 Jul 2025	Service Code: WC-WATER-001, Date: 31 Jul 2025	Basic service information
5	Verify Classification section display	Shows "Classification" section with Category: New TEST, Sub Category: Test 2	Category: New TEST, Sub Category: Test 2	Service categorization
6	Verify Payment Information section display	Shows "Payment Information" section with Service Fees: 400, Payment Status: Paid (green indicator)	Service Fees: 400, Status: Paid	Financial information
7	Verify Service Description section	Shows "Service Description" with information icon and "Detail Service description" text	Description: Detail Service description	Work description
8	Verify Scheduled Appointment section	Shows "Scheduled Appointment" with Preferred Date: 31 Jul 2025, Preferred Time: Afternoon (12PM - 5PM)	Date: 31 Jul 2025, Time: Afternoon (12PM - 5PM)	Appointment details
9	Verify Additional Information display	Shows "Additional Information" with specific service notes	Note: "Please ensure access to main electrical panel is available during service visit"	Special instructions
10	Verify Notes and Timeline tabs	Shows "Notes" tab with count (0) and "Timeline" tab with count (1)	Notes: 0, Timeline: 1	Communication tracking
11	Click Timeline tab to verify functionality	Timeline tab activates showing "Request Activity Timeline"	Timeline content	Activity tracking
12	Verify Request Activity Timeline content	Shows timeline entry: "service created" with timestamp "7/31/2025, 12:13:49 PM" and details	Timestamp: 7/31/2025, 12:13:49 PM	Activity history
13	Verify timeline entry details	Shows "On 31 Jul 2025 at 12:13:49, Back office user (ID: 2375) performed service created"	User: Back office user (ID: 2375)	Detailed activity log
14	Click Notes tab to verify functionality	Notes tab activates showing "Add a Note" section	Notes interface	Communication capability
15	Verify Add a Note functionality	Shows text area "Type your note here..." and "Add Note" button	Note input interface	Customer communication
16	Click "Back to Requests" link	Returns to service bills list page	N/A	Navigation return

Verification Points

Primary_Verification: "View" button opens comprehensive service detail view with all sections (Service Details, Classification, Payment Information, Service Description, Scheduled Appointment, Timeline, Notes)
Secondary_Verifications: Proper data display in each section, functional tabs, navigation, timeline activity tracking, notes capability
Negative_Verification: No missing sections, no broken functionality, no incorrect data display

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Planned

Test Relationships

Blocking_Tests: Service list display (CSS01US03_TC_002)
Blocked_Tests: None
Parallel_Tests: Can run independently after service list verification
Sequential_Tests: Should run after service list functionality confirmed

Additional Information

Notes: Critical for customer service and transparency, enhances user experience
Edge_Cases: Services with missing timeline data, services with multiple notes, incomplete appointment information
Risk_Areas: Data completeness, timeline accuracy, notes functionality, navigation consistency
Security_Considerations: Service detail access permissions, data privacy for service information

Missing Scenarios Identified

Scenario_1: Service detail view for services with different statuses (IN PROGRESS vs COMPLETED vs Paid)
Type: Edge Case
Rationale: Different statuses may show different information or capabilities
Priority: P2
Scenario_2: Add Note functionality testing for customer communication
Type: Functional
Rationale: Interactive element that needs validation
Priority: P3

Test Case 22: ONB Currency Format Validation

Test Case CSS01US03_TC_022

Title: Verify ONB currency format is consistently applied across all monetary displays in the service payment system

Test Case Metadata

Test Case ID: CSS01US03_TC_022
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Database, MOD-ServicePayment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Customer-Segment-Analysis, Report-Revenue-Impact-Tracking, Customer-All, Risk-Medium, Business-High, Revenue-Impact-High, Integration-Currency, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 5%
Integration_Points: Currency Service, Display Formatting, Database
Code_Module_Mapped: CX-Web, Currency-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Customer-Segment-Analysis, Revenue-Impact-Tracking
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: Business Rules for ONB currency format, Display format standards
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_001, CSS01US03_TC_007, CSS01US03_TC_015

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Currency formatting service, Database with monetary values
Performance_Baseline: < 1 second for currency formatting
Data_Requirements: Services with various amounts ($400, $0, $89.50, $125.00, $164.50)

Prerequisites

Setup_Requirements: ONB currency format configured in system settings
User_Roles_Permissions: Registered residential consumer
Test_Data: Services with monetary values: $400.00, $0.00, $89.50, $125.00, $164.50
Prior_Test_Cases: Service list display and summary verified

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Services page with summary and service list	Page loads with monetary displays visible	N/A	Foundation for currency validation
2	Verify Outstanding Amount card currency format	Shows "400.00"withproperONBformat(400.00" with proper ONB format ( 400.00"withproperONBformat( symbol, decimal places)	$400.00	Summary card currency
3	Verify individual service amount displays in list	Each service shows amount with $ symbol and appropriate decimal places	RE2384: $400, RE2371: $400, RE2362: $0	Service list currency
4	Verify zero amount currency display	Service with $0 amount shows "$0" or "$0.00" consistently	RE2362: $0	Zero value handling
5	Open payment modal for service	Click Pay Now button to open payment modal	Service RE2384	Payment modal access
6	Verify payment modal currency format	Modal shows "Total Amount: $ 400" with proper spacing and format	$ 400	Modal currency display
7	Navigate to service detail view	Click View button for service to see detail view	Service #2375	Detail view access
8	Verify service detail payment information currency	Payment Information section shows "Service Fees: 400" with consistent format	Service Fees: 400	Detail view currency
9	Return to main service list	Navigate back to validate consistency	N/A	Consistency check
10	Verify currency format consistency across all displays	All monetary amounts follow ONB format standards throughout the interface	Various amounts	Comprehensive validation
11	Test with different service amounts	Verify format consistency for different value ranges (hundreds, tens, zero)	$400, $89.50, $0	Range validation
12	Verify decimal place handling	Amounts with cents show proper decimal formatting	$89.50, $125.00	Decimal accuracy

Verification Points

Primary_Verification: All monetary amounts throughout the service payment system display in consistent ONB currency format with proper $ symbol placement and decimal handling
Secondary_Verifications: Zero amount handling, decimal place consistency, cross-interface format consistency
Negative_Verification: No inconsistent currency formats, no missing $ symbols, no incorrect decimal handling

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Service display functionality (CSS01US03_TC_001, CSS01US03_TC_002)
Blocked_Tests: None
Parallel_Tests: Can run with other display validation tests
Sequential_Tests: Should run after basic functionality verified

Additional Information

Notes: Critical for financial accuracy and regulatory compliance
Edge_Cases: Very large amounts, very small amounts, zero amounts, negative amounts (if applicable)
Risk_Areas: Currency conversion accuracy, decimal rounding, display consistency
Security_Considerations: Financial data accuracy, audit trail for monetary displays

Missing Scenarios Identified

Scenario_1: Currency format validation in payment confirmation receipts
Type: Integration
Rationale: Payment receipts must maintain consistent currency formatting
Priority: P2
Scenario_2: Currency format validation for bulk payment scenarios
Type: Edge Case
Rationale: Multiple service payments should maintain format consistency
Priority: P3

Test Case 23: Payment Method Validation

Test Case CSS01US03_TC_023

Title: Verify only online payment method is available and properly validated in payment processing

Test Case Metadata

Test Case ID: CSS01US03_TC_023
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Functional
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Services, Api, MOD-ServicePayment, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Integration-Testing, Report-Security-Validation, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-PaymentGateway, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: Payment Gateway, Payment Method Validation, Security Service
Code_Module_Mapped: CX-Web, Payment-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Integration-Testing, Security-Validation
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: Business Rules for payment method restrictions, Security requirements for online payments
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_004, CSS01US03_TC_010, CSS01US03_TC_019

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment gateway, Payment method validation service, Security service
Performance_Baseline: < 1 second for payment method display
Data_Requirements: Service ready for payment (RE2384, $400)

Prerequisites

Setup_Requirements: Payment system configured with only online payment method enabled
User_Roles_Permissions: Registered residential consumer with payment permissions
Test_Data: Unpaid service RE2384 with $400 amount
Prior_Test_Cases: Payment modal functionality verified

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to service with unpaid amount	Locate service RE2384 with Pay Now button	Service RE2384: $400, unpaid	Payment preparation
2	Click "Pay Now" button	Payment modal opens with service information	N/A	Modal access
3	Verify Payment Method section header	Shows "Payment Method" section clearly labeled	Payment Method section	Section identification
4	Verify only online payment option available	Shows only "Online Payment" option with radio button selected by default	Online Payment (selected)	Single method restriction
5	Verify online payment option is pre-selected	Radio button for "Online Payment" is checked and cannot be deselected	Default selection: Online Payment	User convenience
6	Verify no other payment method options	No other payment methods (cash, check, bank transfer, etc.) are displayed	Only: Online Payment	Business rule enforcement
7	Verify online payment description/icon	Shows credit card icon or similar indicator with "Online Payment" text	Credit card icon	Visual clarity
8	Verify security notice for online payment	Shows "Secure payment processing with 256-bit SSL encryption" below payment method	Security message	Trust building
9	Verify payment method cannot be changed	Attempting to interact with payment method section shows no alternative options	No alternatives available	Restriction validation
10	Verify Pay button reflects online payment	"Pay $400" button indicates online payment will be processed	Pay $400 button	Payment method consistency
11	Click "Pay $400" button	Redirects to secure online payment gateway	N/A	Online payment processing
12	Verify payment gateway opens for online payment	External payment gateway loads with appropriate online payment options	Payment gateway interface	External integration

Verification Points

Primary_Verification: Only online payment method is available and properly enforced throughout the payment process with no alternative payment options
Secondary_Verifications: Default selection behavior, security messaging, visual indicators, payment gateway integration
Negative_Verification: No other payment methods displayed, no ability to bypass online payment requirement, no inconsistent payment method references

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: Low
Automation_Candidate: Planned

Test Relationships

Blocking_Tests: Payment modal functionality (CSS01US03_TC_004)
Blocked_Tests: Payment gateway integration tests
Parallel_Tests: Can run with other payment validation tests
Sequential_Tests: Should run before payment processing tests

Additional Information

Notes: Critical business rule enforcement for payment processing standardization
Edge_Cases: Different service amounts, multiple services, payment method validation across different browsers
Risk_Areas: Business rule enforcement, payment gateway integration, security compliance
Security_Considerations: Online payment security, PCI compliance, encrypted payment processing

Missing Scenarios Identified

Scenario_1: Payment method validation persistence across browser sessions
Type: Security
Rationale: Ensure payment method restrictions cannot be bypassed
Priority: P2
Scenario_2: Payment method display consistency across different service amounts
Type: Edge Case
Rationale: Verify restriction applies regardless of payment amount
Priority: P3

Test Case 24: Session Timeout During Payment

Test Case CSS01US03_TC_024

Title: Verify graceful handling of session timeout scenarios during payment processing

Test Case Metadata

Test Case ID: CSS01US03_TC_024
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Service Payment Management
Test Type: Security
Test Level: Integration
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Services, Api, MOD-ServicePayment, P2-High, Phase-Regression, Type-Security, Platform-Web, Report-Quality-Dashboard, Report-Security-Validation, Report-Integration-Testing, Report-Customer-Segment-Analysis, Report-Performance-Metrics, Customer-All, Risk-High, Business-High, Revenue-Impact-Medium, Integration-SessionManagement, Session-Timeout

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: Medium
Data_Sensitivity: High
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 5%
Integration_Points: Session Management Service, Authentication Service, Payment Gateway, Security Service
Code_Module_Mapped: CX-Web, Session-Service, Security-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Security-Validation, Integration-Testing, Customer-Segment-Analysis, Performance-Metrics
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: Session management requirements, Security requirements for payment processing, Timeout handling business rules
Related_Bugs: N/A
Related_Test_Cases: CSS01US03_TC_019, CSS01US03_TC_010, CSS01US03_TC_018

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Session management service, Authentication service, Payment gateway, Security service
Performance_Baseline: < 5 seconds for timeout detection and handling
Data_Requirements: Service ready for payment with extended session timeout capability

Prerequisites

Setup_Requirements: Session timeout configured for testing (configurable timeout period), payment gateway with timeout handling
User_Roles_Permissions: Registered residential consumer with valid session
Test_Data: Unpaid service for timeout testing, configurable session timeout settings
Prior_Test_Cases: Payment modal and gateway integration verified

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Login and navigate to Services page	Establish valid session and access payment functionality	Valid credentials	Session establishment
2	Initiate payment process	Click Pay Now to open payment modal	Service RE2384	Payment process start
3	Proceed to payment gateway	Click Pay button to reach external payment gateway	N/A	Gateway navigation
4	Simulate extended time at payment gateway	Wait at payment gateway for session timeout period (simulate slow payment)	Extended delay: 30+ minutes	Timeout simulation
5	Complete payment at gateway after timeout	Attempt to complete payment and return to portal	Payment completion	Post-timeout payment
6	Verify timeout handling upon return	System detects session timeout and handles appropriately	Timeout detection	Security validation
7	Verify user feedback for timeout	Clear message indicating session timeout and required actions	"Session expired" message	User communication
8	Verify payment status handling	Payment completion status properly handled despite session timeout	Payment verification	Data integrity
9	Verify re-authentication requirement	User prompted to re-authenticate to continue	Login prompt	Security enforcement
10	Complete re-authentication	Login again with valid credentials	Valid credentials	Session restoration
11	Verify payment status after re-login	Payment status correctly reflects completion (if payment succeeded)	Updated status	State consistency
12	Verify service status update	Service shows appropriate status based on payment outcome	Status update	Business logic
13	Test timeout during modal interaction	Simulate timeout while payment modal is open	Modal timeout scenario	UI timeout handling
14	Verify modal behavior on timeout	Modal handles timeout gracefully with appropriate user feedback	Modal timeout handling	Interface consistency

Verification Points

Primary_Verification: System gracefully handles session timeouts during payment processing with appropriate user feedback and secure payment status management
Secondary_Verifications: Re-authentication flows, payment status integrity, user communication, security enforcement
Negative_Verification: No payment data loss, no security vulnerabilities, no system crashes during timeout scenarios

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Monthly
Maintenance_Effort: High
Automation_Candidate: No

Test Relationships

Blocking_Tests: Payment gateway integration (CSS01US03_TC_004)
Blocked_Tests: None
Parallel_Tests: Can run independently
Sequential_Tests: Should run after core payment functionality verified

Additional Information

Notes: Complex scenario requiring extended testing time and specific timeout configuration
Edge_Cases: Multiple timeout scenarios, payment gateway communication failures, network interruptions
Risk_Areas: Session security, payment data integrity, user experience during timeouts
Security_Considerations: Session hijacking prevention, secure payment state management, authentication enforcement

Missing Scenarios Identified

Scenario_1: Multiple concurrent payment attempts with session timeout
Type: Edge Case
Rationale: Complex scenario with multiple payment processes
Priority: P3
Scenario_2: Session timeout during payment confirmation/receipt generation
Type: Integration
Rationale: Post-payment timeout handling validation
Priority: P2

System Admin Dashboard Test Cases - ONB05US01

User Access and Managemet Test Cases - ONB02US03

Utility Plans & Tariffs Management Test Cases - ONB02US05

ID & Reference Format Settings Test Cases- ONB02US07

Service Areas Management Test Cases- ONB02US08

Core System Settings Test Cases - ONB02US02

Utility management Test Cases - ONB05US03

SMART360 Login Experience Test Cases - AU01US01

SMART360 v2 Automation Project - Management Plan

User stories which we're picking for Phase 1

Consumer management Test Cases - CIS01US02

New Service Connection Application Form Test Cases - CIS01US03

New Connection Application Detail View Test Cases - CIS01US04

Payments Management Test Cases - CIS01US09

Account Transfer Request Test Cases - CIS01US12

Disconnection Request Flow Test Cases - CIS01US10

Profile Details Test Cases - CSS01US11

Service Payment Management Test Cases - CSS01US03

Request Tracker Test Cases - CSS01US10

Service & Support Management Test Cases - CSS01US08

Bill Management Test Case - CSS01US02

Payment History Management Test Cases - CSS01US05

Bill Cycle Setup Test Cases - BX03US02

Printing and Distribution Test Cases - BX06US01

GL Codes Management Test Cases - BX05US01

Single Bill Generation V2 Test Cases - BX01US04

Bill Generation V2 Test Case - BX01US03

Bill Template Management Test Cases - BX03US01

Service Order Dashboard Test Cases - WX03US03

Dispatcher Management System Test Case - WX05US05

Master Test Cases - WX01US01

Field Force Management Test Case - WX02US02

System Settings Configuration Management Test Cases - WX04US04

Meter Device Management Test Cases -MX01US02

Route Management Test Cases -MX02US01

Read Cycle Management Test Cases - MX02US02

Photo Read Validation Test Cases -MX03US02

Read Cycle List and Validation Configurations Test Cases - MX03US01

Photo Meter Reads Test Cases - MX02US03

Communication Hub Dashboard Test Cases - UX01US01

Utility Contact List Management Test Cases -UX03US03

Communication Workflows Test Cases - UX03US04

Message History Management System Test Cases - UX05US05

Individual & Bulk messaging Test Cases - UX02US02

Message Template Management System Test Case - UX06US06

Service Payment Management Test Cases - CSS01US03

Test Case 1: Summary Dashboard Display

Test Case CSS01US03_TC_001

Test Case 2: Chronological Service List

Test Case CSS01US03_TC_002

Test Case 3: Detailed Service Information

Test Case CSS01US03_TC_003

Test Case 4: Payment for Pending Services

Test Case CSS01US03_TC_004

Test Case 5: Pay Now Button Availability

Test Case CSS01US03_TC_005

Test Case 6: Real-time Status Updates

Test Case CSS01US03_TC_006

Test Case 7: Accurate Outstanding Amount Calculation

Test Case CSS01US03_TC_007

Test Case 8: Service Request Numbers

Test Case CSS01US03_TC_008

Test Case 9: Service Location Display

Test Case CSS01US03_TC_009

Test Case 23: Payment Method Validation (New Missing Scenario)

Test Case CSS01US03_TC_023

Test Case 10: Secure Payment Processing

Test Case CSS01US03_TC_010

Test Case 11: Prevent Duplicate Payments

Test Case CSS01US03_TC_011

Test Case 12: Service Completion Dates

Test Case CSS01US03_TC_012

Test Case 13: Service Descriptions

Test Case CSS01US03_TC_013

Test Case 14: Visual Status Distinction

Test Case CSS01US03_TC_014

Test Case 15: Individual Service Amount Display

Test Case CSS01US03_TC_015

Test Case 16: Payment History and Receipts

Test Case CSS01US03_TC_016