Service Order Dashboard Test Cases - WX03US03

Test Scenario Summary

Functional Test Scenarios

• Core Dashboard Functionality: KPI cards display, real-time data updates, visual indicators
• Business Rules Validation: Percentage calculations, status categorization, cost aggregation
• User Journey Testing: Complete O&M Manager workflow from login to action execution
• Integration Points: External system data synchronization, real-time updates
• Data Flow Scenarios: Service order lifecycle tracking, cost calculations, SLA monitoring

Non-Functional Test Scenarios

• Performance: Dashboard load times, real-time updates, concurrent user handling
• Security: Role-based access, data protection, session management
• Compatibility: Cross-browser testing, responsive design validation
• Usability: Navigation flow, color coding effectiveness, search functionality
• Reliability: System stability, error recovery, data consistency

Edge Case & Error Scenarios

• Boundary Conditions: Zero orders, maximum order limits, extreme cost values
• Invalid Inputs: Malformed search queries, invalid filter combinations
• System Failures: Network timeouts, service unavailability, data corruption
• Data Inconsistencies: Missing technician assignments, orphaned records

---

Test Case 1: KPI Summary Cards Display and Calculations

Test Case ID: WX03US03_TC_001
Title: Verify real-time KPI summary cards display with percentage change indicators for Total Orders, Overdue Orders, Avg Resolution Time, and Total Cost
Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification

Module/Feature: Service Order Dashboard
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Dashboard, KPI, Real-time, API, MOD-ServiceOrder, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Executive-Visibility, Report-Revenue-Impact-Tracking, Report-Customer-Segment-Analysis, Customer-Enterprise, Risk-High, Business-Critical, Revenue-Impact-High, Integration-CxServices, Integration-API, Integration-Real-time, Happy-Path

Business Context

Customer_Segment: Enterprise
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: CxServices, API, Real-time
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, Executive-Visibility, Revenue-Impact-Tracking, Customer-Segment-Analysis
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC1 - Real-time KPI summary cards with percentage change indicators
Related_Bugs: N/A
Related_Test_Cases: WX03US03_TC_002, WX03US03_TC_003, WX03US03_TC_011, WX03US03_TC_012

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Service Order API, Real-time data service, Cost Management Service
Performance_Baseline: < 3 seconds load time
Data_Requirements: 1,247 total orders with historical data for percentage calculations

Prerequisites

Setup_Requirements: O&M Manager role access configured, Active service orders in SMART360 system
User_Roles_Permissions: O&M Manager role with Service Order Dashboard access permissions
Test_Data: Current month: 1,247 orders, Previous month: 1,153 orders; Current overdue: 45, Previous overdue: 51; Current avg time: 4.2 hrs, Previous: 4.8 hrs; Current cost: $284,750, Previous: $246,750
Prior_Test_Cases: User authentication and role assignment successful

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Login to SMART360 as O&M Manager	Dashboard homepage loads successfully with navigation menu visible	Username: ommanager@samoawater.com, Password: Test123!	Verify O&M Manager role permissions active
2	Navigate to Service Order Dashboard via Dashboard menu	Service Order Dashboard page loads with "Enterprise field service operations management & real-time analytics" subtitle	URL: /dashboard/service-orders	Confirm page title and breadcrumb: Home > Wx > Dashboard
3	Verify Total Service Orders KPI card display	Card shows "17" with stack icon and "+8.2%" green upward trend indicator	Current: 1,247 orders, Previous: 1,153 orders, Calculation: ((1247-1153)/1153)*100 = +8.2%	AC1 - Green color indicates positive performance trend
4	Verify Overdue Service Orders KPI card display	Card shows "5" with clock icon and "-12.5%" red downward trend indicator	Current: 45 overdue, Previous: 51 overdue, Calculation: ((45-51)/51)*100 = -12.5%	AC1 - Red background indicates critical attention needed
5	Verify Avg Resolution Time KPI card display	Card shows "0.38" with clock icon and "-12.3%" green downward trend indicator	Current: 4.2 hrs, Previous: 4.8 hrs, Calculation: ((4.2-4.8)/4.8)*100 = -12.3%	AC1 - Green indicates improvement (lower time is better)
6	Verify Total Cost KPI card display	Card shows "1800" with dollar icon and "+15.4%" orange/red upward trend indicator	Current: $284,750, Previous: $246,750, Calculation: ((284750-246750)/246750)*100 = +15.4%	AC1 - Warning color for significant cost increase
7	Verify real-time data refresh capability	All KPI cards update when new service order is created via API	Create test order SO_TEST_001, Total Orders count increments	AC1 - Real-time updates within 30 seconds
8	Validate KPI card visual consistency	All cards maintain consistent layout, font sizes, and icon positioning	Visual design standards	UI consistency across dashboard elements

Verification Points

Primary_Verification: All 4 KPI cards display correct values with accurate percentage calculations matching business rules
Secondary_Verifications: Color coding follows specification (Green-Good, Orange-Warning, Red-Critical), trend arrows display proper direction
Negative_Verification: No loading errors, missing data, or calculation errors in percentage displays

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: User authentication test
Blocked_Tests: All subsequent dashboard functionality tests
Parallel_Tests: None (foundational test)
Sequential_Tests: TC_002, TC_003 must run after this test

Additional Information

Notes: KPI cards are the primary indicators for O&M Manager decision-making
Edge_Cases: Zero orders scenario, negative percentage calculations, extreme cost values
Risk_Areas: Real-time calculation accuracy, percentage formula consistency
Security_Considerations: Role-based access to financial data, data masking for unauthorized users

Missing Scenarios Identified

Scenario_1: KPI card drill-down functionality testing
Type: Integration
Rationale: User story implies detailed views accessible from KPI cards
Priority: P2

Scenario_2: KPI card data export capability
Type: Functional
Rationale: O&M Manager likely needs to export metrics for reporting
Priority: P3

---

Test Case 2: Service Order Status Distribution Validation

Test Case ID: WX03US03_TC_002
Title: Verify service order distribution across four status categories with accurate counts and color-coded indicators
Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification

Module/Feature: Service Order Dashboard
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Status-Distribution, Business-Rules, MOD-ServiceOrder, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Smoke-Test-Results, Report-Regression-Coverage, Report-User-Acceptance, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-End-to-End, Happy-Path

Business Context

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Service Order API, Status Management Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Smoke-Test-Results, Regression-Coverage, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC4 - Service order distribution across four categories: created, Overdue, assigned, and Completed
Related_Bugs: N/A
Related_Test_Cases: WX03US03_TC_001, WX03US03_TC_010

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Service Order API, Status tracking service
Performance_Baseline: < 2 seconds for status calculation
Data_Requirements: Mixed service orders with all four status types

Prerequisites

Setup_Requirements: Service orders with varied statuses in system
User_Roles_Permissions: O&M Manager role with dashboard access
Test_Data: Created: 77 orders, Overdue: 7 orders, Assigned: 0 orders, Completed: 9 orders (Total: 93 orders)
Prior_Test_Cases: WX03US03_TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Service Orders section on dashboard	"Service Orders" section displays with subtitle "Real-time tracking of service order lifecycle"	Section header visible	AC4 - Verify section loads properly
2	Locate time filter dropdown for Service Orders	"Last 30 days" dropdown visible and functional	Default filter: Last 30 days	AC2 - Verify filter availability
3	Verify Created status card display	Blue card shows "77" with "Created" label and blue background	Created orders: 77	AC4 - Blue color for created status
4	Verify Overdue status card display	Red card shows "7" with "Overdue" label and red background	Overdue orders: 7	AC4 - Red color indicates urgency
5	Verify Assigned status card display	Blue card shows "0" with "Assigned" label and blue background	Assigned orders: 0	AC4 - Blue color for assigned status
6	Verify Completed status card display	Green card shows "9" with "Completed" label and green background	Completed orders: 9	AC4 - Green color for completed status
7	Validate mathematical accuracy of total	Sum of all status cards equals total orders shown in KPI section	77+7+0+9 = 93 total orders	AC4 - Mathematical validation required
8	Test status card click functionality	Clicking on each status card shows detailed order list for that status	Click each status card	AC14 - Verify drill-down to detailed lists
9	Verify color consistency across dashboard	Status colors match those used in Recent Service Orders table	Color consistency check	AC10 - Consistent color coding
10	Test real-time status update	Create new order and verify status distribution updates	Create order SO_TEST_002, status: Created	Real-time functionality validation

Verification Points

Primary_Verification: Status distribution counts accurately reflect actual service order statuses in the system
Secondary_Verifications: Color coding follows specification (Blue-Created/Assigned, Red-Overdue, Green-Completed)
Negative_Verification: No negative counts, no status overlaps, no missing status categories

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: WX03US03_TC_001 (KPI cards must load first)
Blocked_Tests: Status-specific drill-down tests
Parallel_Tests: Can run parallel with SLA performance tests
Sequential_Tests: Must run before detailed order list tests

Additional Information

Notes: Status distribution is critical for operational oversight and resource allocation
Edge_Cases: All orders in single status, status transition timing, bulk status updates
Risk_Areas: Status calculation accuracy, real-time synchronization between services
Security_Considerations: Status visibility based on user role permissions

Missing Scenarios Identified

Scenario_1: Status transition workflow testing (Created → Assigned → Completed)
Type: Integration
Rationale: User story implies workflow management for status changes
Priority: P2

Scenario_2: Bulk status update impact on distribution cards
Type: Performance
Rationale: Large status changes could affect dashboard performance
Priority: P3

---

Test Case 3: Top SOPs Used Section Validation

Test Case ID: WX03US03_TC_003
Title: Verify Top SOPs Used section displays correct standard operating procedures with accurate counts
Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification

Module/Feature: Service Order Dashboard
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, SOP-Tracking, Operational-Efficiency, MOD-ServiceOrder, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Engineering, Report-Customer-Segment-Analysis, Report-User-Acceptance, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-SOP-Management, Happy-Path

Business Context

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: SOP Management Service, Service Order API
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Engineering, Customer-Segment-Analysis, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: Section 4.2 - Service Order Management, Top SOPs used tracking
Related_Bugs: N/A
Related_Test_Cases: WX03US03_TC_002

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SOP Management Service, Service Order database
Performance_Baseline: < 1 second for SOP data retrieval
Data_Requirements: Service orders with associated SOPs

Prerequisites

Setup_Requirements: SOPs configured in system with usage tracking enabled
User_Roles_Permissions: O&M Manager role with SOP visibility permissions
Test_Data: RECONNECT: 12 uses, S/O services check: 11 uses, Meter Maintenance/Faulty/Blur/Leakage: 11 uses
Prior_Test_Cases: WX03US03_TC_001, WX03US03_TC_002 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Locate Top SOPs Used section below Service Orders status cards	"Top SOPs Used" section header visible with SOP listings	Section appears in correct position	Verify section positioning and visibility
2	Verify RECONNECT SOP display	Shows "RECONNECT" with count "12" and trending arrow icon	RECONNECT: 12 uses	Most frequently used SOP validation
3	Verify S/O services check SOP display	Shows "S/O services check" with count "11" and trending arrow icon	S/O services check: 11 uses	Second most used SOP validation
4	Verify Meter Maintenance SOP display	Shows "Meter Maintenance / Faulty / Blur / Leakage" with count "11" and trending arrow icon	Meter Maintenance: 11 uses	Third most used SOP validation
5	Validate SOP count accuracy	SOP counts match actual usage in service orders database	Query database for SOP usage counts	Data accuracy verification
6	Test SOP name click functionality	Clicking SOP name navigates to detailed SOP view or usage report	Click each SOP name	Drill-down functionality test
7	Verify trending arrow indicators	Trending arrows show increase/decrease compared to previous period	Compare with historical SOP usage	Trend analysis validation
8	Test filter impact on SOP data	Changing time filter affects SOP usage counts appropriately	Apply 60-day and 90-day filters	Filter functionality verification
9	Validate SOP ranking order	SOPs displayed in descending order of usage count	Verify count-based ordering	Ranking algorithm validation
10	Test SOP data refresh	New SOP usage updates the counts in real-time	Create order with RECONNECT SOP	Real-time update verification

Verification Points

Primary_Verification: Top SOPs Used section displays accurate usage counts for standard operating procedures
Secondary_Verifications: SOP ranking order correct, trending indicators functional
Negative_Verification: No missing SOPs, no incorrect counts, no broken navigation links

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: WX03US03_TC_002 (Service orders section must load)
Blocked_Tests: SOP management workflow tests
Parallel_Tests: Can run parallel with priority distribution tests
Sequential_Tests: Should run before SOP creation quick action tests

Additional Information

Notes: SOP usage tracking helps identify most effective operational procedures
Edge_Cases: Zero SOP usage, tied usage counts, very long SOP names
Risk_Areas: SOP counting accuracy, trending calculation logic
Security_Considerations: SOP visibility based on user permissions and operational scope

Missing Scenarios Identified

Scenario_1: SOP creation from dashboard quick action testing
Type: Integration
Rationale: Quick Actions section includes "Create SOP" button
Priority: P2

Scenario_2: SOP usage trend analysis over extended periods
Type: Analytics
Rationale: O&M Managers need to understand SOP effectiveness trends
Priority: P3

---

Test Case 4: Priority Distribution Validation

Test Case ID: WX03US03_TC_004
Title: Verify Priority Distribution section displays accurate percentages for Critical, High, Medium, and Low priority service orders
Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification

Module/Feature: Service Order Dashboard
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Priority-Management, Business-Rules, MOD-ServiceOrder, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Engineering, Report-Customer-Segment-Analysis, Report-Revenue-Impact-Tracking, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Priority-Service, Happy-Path

Business Context

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Priority Management Service, Service Order API
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, Engineering, Customer-Segment-Analysis, Revenue-Impact-Tracking
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: Section 7.1 - Business Rules, Priority distribution tracking
Related_Bugs: N/A
Related_Test_Cases: WX03US03_TC_002, WX03US03_TC_008

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Priority Management Service, Service Order database
Performance_Baseline: < 1 second for priority calculation
Data_Requirements: Service orders with varied priority assignments

Prerequisites

Setup_Requirements: Service orders with priority assignments configured
User_Roles_Permissions: O&M Manager role with priority visibility permissions
Test_Data: Critical: 0%, High: 0%, Medium: 2%, Low: 0% (based on current service orders)
Prior_Test_Cases: WX03US03_TC_001, WX03US03_TC_002 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Locate Priority Distribution section below Top SOPs Used	"Priority Distribution" section header visible with priority breakdown	Section positioned correctly	Verify section placement and visibility
2	Verify Critical priority display	Shows "Critical" with "0%" and no visual progress bar	Critical: 0% of total orders	No critical priority orders currently
3	Verify High priority display	Shows "High" with "0%" and no visual progress bar	High: 0% of total orders	No high priority orders currently
4	Verify Medium priority display	Shows "Medium" with "2%" and small blue progress bar	Medium: 2% of total orders	Only medium priority orders present
5	Verify Low priority display	Shows "Low" with "0%" and no visual progress bar	Low: 0% of total orders	No low priority orders currently
6	Validate percentage calculation accuracy	Priority percentages sum to 100% or account for unassigned priorities	Total assigned priorities = 2%	Mathematical validation of percentages
7	Test priority color coding	Medium priority shows blue indicator, others show gray for 0%	Color coding for different priorities	Visual distinction for priority levels
8	Verify visual progress bars	Progress bar length proportional to percentage value	Medium shows small progress bar	Visual representation accuracy
9	Test priority drill-down functionality	Clicking priority level shows orders with that priority	Click Medium priority entry	Drill-down to priority-specific order list
10	Validate real-time priority updates	Creating order with high priority updates distribution	Create order SO_TEST_003, Priority: High	Real-time priority calculation update

Verification Points

Primary_Verification: Priority Distribution accurately reflects actual priority assignments across service orders
Secondary_Verifications: Progress bars visually represent percentages, color coding appropriate
Negative_Verification: No negative percentages, no missing priority categories, calculations sum correctly

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: WX03US03_TC_002 (Service orders must load first)
Blocked_Tests: Priority-based workflow tests
Parallel_Tests: Can run parallel with SLA performance tests
Sequential_Tests: Should run before service order table priority validation

Additional Information

Notes: Priority distribution helps O&M Manager understand workload urgency levels
Edge_Cases: All orders same priority, priority changes affecting distribution
Risk_Areas: Priority calculation accuracy, real-time distribution updates
Security_Considerations: Priority visibility may be role-restricted for sensitive operations

Missing Scenarios Identified

Scenario_1: Priority escalation workflow testing
Type: Business Process
Rationale: Orders may auto-escalate priority based on time or conditions
Priority: P2

Scenario_2: Bulk priority assignment impact on distribution
Type: Performance
Rationale: Large priority changes could affect calculation performance
Priority: P3

---

Test Case 5: Filter Functionality for Service Orders and Source Cards

Test Case ID: WX03US03_TC_005
Title: Verify 30, 60, 90 days filters function correctly for Service Orders card and Service Orders by Source card only
Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification

Module/Feature: Service Order Dashboard
Test Type: Functional
Test Level: Integration
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Filters, Time-Range, Data-Filtering, MOD-ServiceOrder, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Report-Engineering, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Point, Happy-Path

Business Context

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Data Filtering Service, Service Order API
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, User-Acceptance, Engineering
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC2 - Add filters of 30 days, 60 days and 90 days in the cards for service orders card, service order from source card only
Related_Bugs: N/A
Related_Test_Cases: WX03US03_TC_002, WX03US03_TC_006

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Data Filtering Service, Service Order database with historical data
Performance_Baseline: < 2 seconds for filter application
Data_Requirements: Service orders spanning 90+ days with creation dates

Prerequisites

Setup_Requirements: Historical service order data spanning at least 90 days for comprehensive filter testing
User_Roles_Permissions: O&M Manager role with dashboard filtering permissions
Test_Data: Service orders created across different time periods: 30-day range, 60-day range, 90-day range
Prior_Test_Cases: WX03US03_TC_001, WX03US03_TC_002 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Service Orders section and locate filter dropdown	"Last 30 days" dropdown visible next to section title	Default filter: Last 30 days	AC2 - Verify filter presence on Service Orders card
2	Click Service Orders filter dropdown	Dropdown shows three options: "30 days", "60 days", "90 days"	Filter options available	AC2 - Confirm all three time range options
3	Verify default 30-day filter state	Service Orders status cards show data for last 30 days only	Current 30-day data displayed	AC2 - Default filter application
4	Select "60 days" from Service Orders filter	Status cards update to show 60-day data, counts may change	Orders from last 60 days	AC2 - Filter functionality for Service Orders
5	Select "90 days" from Service Orders filter	Status cards update to show 90-day data, counts increase	Orders from last 90 days	AC2 - Extended range validation
6	Navigate to Service Orders by Source section	Locate filter dropdown in "Service Orders by Source" section	Filter dropdown visible	AC2 - Verify filter on Source card
7	Verify Source card filter options	Dropdown shows same options: "30 days", "60 days", "90 days"	Same filter options	AC2 - Consistency between cards
8	Apply 60-day filter to Source card	Source distribution data updates, percentages may change	Source data last 60 days	AC2 - Source card filter functionality
9	Apply 90-day filter to Source card	Source percentages update for 90-day range	Source data last 90 days	AC2 - Extended source analysis
10	Verify other dashboard sections unaffected	SLA Performance, Cost, and other sections remain unchanged	Other sections static	AC2 - Filters only affect specified cards
11	Test filter independence	Service Orders and Source cards can have different filter selections	Independent filter states	Verify cards filter independently
12	Reset filters to default	Both cards return to "Last 30 days" default state	Reset to 30-day default	Filter reset functionality

Verification Points

Primary_Verification: Filters correctly restrict data to selected time period for Service Orders and Source cards only
Secondary_Verifications: Filter options consistent between cards, other dashboard sections unaffected
Negative_Verification: No data corruption, no filter application to unauthorized sections

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: WX03US03_TC_002 (Service Orders section must load)
Blocked_Tests: Time-based analysis tests
Parallel_Tests: Can run parallel with other dashboard section tests
Sequential_Tests: Should run before detailed time-range analytics

Additional Information

Notes: Time-based filtering critical for trend analysis and operational planning
Edge_Cases: Filter boundaries (exactly 30/60/90 days), timezone considerations
Risk_Areas: Data accuracy across time ranges, filter performance with large datasets
Security_Considerations: Time-based data access may be role-restricted

Missing Scenarios Identified

Scenario_1: Custom date range filtering capability
Type: Enhancement
Rationale: O&M Managers may need specific date ranges beyond preset options
Priority: P3

Scenario_2: Filter state persistence across user sessions
Type: Usability
Rationale: Users expect filter preferences to be remembered
Priority: P4

---

Test Case 6: SLA Performance Metrics Display and Calculations

Test Case ID: WX03US03_TC_006
Title: Verify SLA performance metrics display with accurate compliance calculations and visual trend indicators
Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification

Module/Feature: Service Order Dashboard
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, SLA-Performance, Compliance, Business-Critical, MOD-ServiceOrder, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Executive-Visibility, Report-Customer-Segment-Analysis, Report-Revenue-Impact-Tracking, Customer-Enterprise, Risk-High, Business-Critical, Revenue-Impact-High, Integration-SLA-Service, Happy-Path

Business Context

Customer_Segment: Enterprise
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: SLA Monitoring Service, Service Order API, Compliance Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: CSM
Report_Categories: Quality-Dashboard, Module-Coverage, Executive-Visibility, Customer-Segment-Analysis, Revenue-Impact-Tracking
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC5 - SLA performance metrics including total orders, breached SLA, and compliance percentage with visual trend indicators
Related_Bugs: N/A
Related_Test_Cases: WX03US03_TC_001, WX03US03_TC_013

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SLA Monitoring Service, Compliance tracking database
Performance_Baseline: < 2 seconds for SLA calculations
Data_Requirements: Service orders with SLA targets and completion data

Prerequisites

Setup_Requirements: SLA targets configured for service order types, historical completion data available
User_Roles_Permissions: O&M Manager role with SLA monitoring permissions
Test_Data: Within SLA: 289 orders, Breached SLA: 2 orders, Compliance: 99.3%
Prior_Test_Cases: WX03US03_TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to SLA Performance section on dashboard	"SLA Performance" section displays with subtitle "Monitor service level agreement compliance"	Section header visible	AC5 - Verify SLA section loads
2	Verify "Within SLA" metric display	Green card shows "289" with "Within SLA" label and "99.3%" compliance rate	Within SLA: 289 orders	AC5 - Compliant orders tracking
3	Verify "Breached SLA" metric display	Red card shows "2" with "Breached SLA" label and "0.7%" breach rate	Breached SLA: 2 orders	AC5 - Non-compliant orders tracking
4	Validate SLA compliance percentage calculation	Compliance rate shows 99.3% calculated as (289/(289+2))*100	Calculation: (289/291)*100 = 99.3%	AC5 - Accurate percentage calculation
5	Verify monthly SLA trend chart display	Bar chart shows Apr-Aug monthly SLA performance with green bars	Monthly SLA data for 5 months	AC5 - Visual trend indicators
6	Check trend chart data accuracy	April shows highest compliance, trend varies by month	Historical SLA compliance data	AC5 - Trend visualization accuracy
7	Test SLA drill-down functionality	Clicking "Within SLA" shows list of compliant orders	Click Within SLA metric	AC14 - Detailed order lists access
8	Test breach analysis capability	Clicking "Breached SLA" shows list of non-compliant orders with breach details	Click Breached SLA metric	Critical breach analysis
9	Verify real-time SLA updates	Completing overdue order updates SLA metrics immediately	Complete order SO19 (overdue)	Real-time SLA calculation
10	Validate SLA color coding consistency	Green for compliance, red for breaches, visual clarity maintained	Color coding verification	AC3 - Consistent color indicators

Verification Points

Primary_Verification: SLA performance metrics accurately reflect order compliance against defined service level targets
Secondary_Verifications: Trend chart displays historical progression, drill-down functionality works
Negative_Verification: No miscalculated percentages, no missing SLA data, no trend chart errors

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: WX03US03_TC_001 (Dashboard must load first)
Blocked_Tests: SLA reporting and alerting tests
Parallel_Tests: Can run parallel with cost analysis tests
Sequential_Tests: Should run before SLA compliance detailed analysis

Additional Information

Notes: SLA compliance is critical for customer satisfaction and contractual obligations
Edge_Cases: 100% compliance, 0% compliance, SLA target changes
Risk_Areas: SLA calculation accuracy, real-time compliance tracking
Security_Considerations: SLA data may be contractually sensitive and require audit trails

Missing Scenarios Identified

Scenario_1: SLA breach alert and notification testing
Type: Integration
Rationale: Breaches likely trigger notifications to stakeholders
Priority: P1

Scenario_2: SLA target configuration and impact testing
Type: Configuration
Rationale: SLA targets may be configurable per service type
Priority: P2

---

Test Case 7: Service Orders by Source Analysis and Visualization

Test Case ID: WX03US03_TC_007
Title: Verify Service Orders by Source horizontal bar chart displays accurate source distribution with counts and percentages
Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification

Module/Feature: Service Order Dashboard
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Source-Analysis, Data-Visualization, Charts, MOD-ServiceOrder, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Engineering, Report-Customer-Segment-Analysis, Report-User-Acceptance, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Source-Tracking, Happy-Path

Business Context

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Source Tracking Service, Service Order API, Chart Rendering Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, Engineering, Customer-Segment-Analysis, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC6 - Horizontal bar chart showing service orders by source with counts and percentages
Related_Bugs: N/A
Related_Test_Cases: WX03US03_TC_005

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Chart Rendering Service, Source tracking database
Performance_Baseline: < 2 seconds for chart rendering
Data_Requirements: Service orders from multiple sources (Consumer, Meter, Other)

Prerequisites

Setup_Requirements: Service orders created from different source channels configured in system
User_Roles_Permissions: O&M Manager role with source analysis permissions
Test_Data: Total: 93 orders, Consumer: 8.4%, Meter: 0%, From 2 sources: 97.9%
Prior_Test_Cases: WX03US03_TC_001, WX03US03_TC_005 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Service Orders by Source section	"Service Orders by Source" section displays with subtitle "Analyze service requests by origin channels"	Section header visible	AC6 - Verify source analysis section
2	Verify filter dropdown presence	"Last 30 days" filter dropdown visible for source data	Filter available	AC2 - Source card has filter capability
3	Check total orders count display	Shows "93 Total Orders" prominently	Total: 93 orders	AC6 - Total count accuracy
4	Verify "From 2 Sources" percentage	Displays "97.9%" with "From 2 Sources" label	From 2 sources: 97.9%	AC6 - Source concentration metric
5	Check Consumer source in horizontal bar chart	Consumer shows 8.4% with proportional horizontal bar	Consumer: 8.4%	AC6 - Consumer source visualization
6	Verify Meter source in horizontal bar chart	Meter shows 0% with no visible bar	Meter: 0%	AC6 - Zero percentage handling
7	Validate Success Rate Distribution section	Shows Consumer: 8.4%, Meter: 0% with proper labels	Source distribution breakdown	Additional source detail validation
8	Test horizontal bar proportionality	Bar lengths accurately represent percentage values	Visual proportions	AC6 - Visual representation accuracy
9	Verify color coding consistency	Bars use consistent color scheme across sources	Color consistency	Visual design validation
10	Test source drill-down functionality	Clicking source bar or label shows orders from that source	Click Consumer bar	AC14 - Detailed source analysis
11	Apply different time filters	Source percentages update when filter changed to 60/90 days	Apply 60-day filter	AC2 - Filter impact on source data
12	Validate mathematical accuracy	Source percentages sum correctly with total orders	Percentage validation	Mathematical consistency check

Verification Points

Primary_Verification: Source distribution accurately reflects order origins with correct percentages and visual representation
Secondary_Verifications: Horizontal bars proportional to percentages, filter functionality works
Negative_Verification: No negative percentages, no missing sources, no broken chart rendering

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: WX03US03_TC_005 (Filter functionality must work)
Blocked_Tests: Source-specific workflow tests
Parallel_Tests: Can run parallel with other visualization tests
Sequential_Tests: Should run before source optimization analysis

Additional Information

Notes: Source analysis helps identify primary channels for service requests and optimization opportunities
Edge_Cases: Single source dominance, equal source distribution, new source addition
Risk_Areas: Chart rendering performance, percentage calculation accuracy
Security_Considerations: Source data may reveal operational patterns requiring access control

Missing Scenarios Identified

Scenario_1: Source-specific SLA performance comparison
Type: Analytics
Rationale: Different sources may have different SLA performance characteristics
Priority: P2

Scenario_2: Source channel configuration and management
Type: Configuration
Rationale: New sources may need to be added or configured
Priority: P3

---

Test Case 8: Monthly Service Order Cost Trends Analysis

Test Case ID: WX03US03_TC_008
Title: Verify monthly service order cost trends with expected vs actual comparison and percentage variance calculation
Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification

Module/Feature: Service Order Dashboard
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Cost-Analysis, Financial-Tracking, Variance-Analysis, MOD-ServiceOrder, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Executive-Visibility, Report-Revenue-Impact-Tracking, Report-Customer-Segment-Analysis, Customer-Enterprise, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Financial-Service, Happy-Path

Business Context

Customer_Segment: Enterprise
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: Financial Service, Cost Management API, Chart Rendering Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Executive-Visibility, Revenue-Impact-Tracking, Customer-Segment-Analysis
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC7 - Monthly service order cost trends with current vs previous month comparison and percentage variance
Related_Bugs: N/A
Related_Test_Cases: WX03US03_TC_001, WX03US03_TC_012

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Financial Service, Cost Management database, Chart rendering library
Performance_Baseline: < 3 seconds for cost data retrieval and chart rendering
Data_Requirements: Historical cost data for expected vs actual comparison

Prerequisites

Setup_Requirements: Monthly cost budgets configured, historical actual cost data available
User_Roles_Permissions: O&M Manager role with financial data access permissions
Test_Data: Expected (Aug): $3078, Actual (Aug): $1800, Variance: -41.5%
Prior_Test_Cases: WX03US03_TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Monthly Service Order Cost section	"Monthly Service Order Cost" section displays with subtitle "Track expected vs actual service costs"	Section header visible	AC7 - Cost tracking section verification
2	Verify Expected cost display for current month	Shows "Expected (Aug)" with value "3078" in blue color	Expected (Aug): $3078	AC7 - Expected cost display
3	Verify Actual cost display for current month	Shows "Actual (Aug)" with value "1800" in green color	Actual (Aug): $1800	AC7 - Actual cost display
4	Check variance percentage calculation	Shows "-41.5%" indicating actual is below expected	Variance: ((1800-3078)/3078)*100 = -41.5%	AC7 - Percentage variance calculation
5	Verify trend line chart display	Dual line chart shows Expected (blue) and Actual (green) lines from Apr-Aug	5-month trend data	AC7 - Cost trend visualization
6	Check expected cost trend line	Blue dashed line shows expected costs increasing from Apr to Aug	Expected costs trend upward	Budget planning trend
7	Verify actual cost trend line	Green solid line shows actual costs varying from Apr to Aug	Actual costs fluctuate	Real expenditure tracking
8	Validate chart data points accuracy	Each month's data points match expected values on hover/click	Apr-Aug monthly data	Chart data accuracy
9	Test cost variance color coding	Negative variance shows green (under budget), positive would show red	-41.5% shows green	AC3 - Appropriate color indicators
10	Verify currency formatting consistency	All cost values display with proper currency formatting	$X,XXX format	Financial data presentation
11	Test trend analysis drill-down	Clicking chart points or legend provides detailed cost breakdown	Click Aug data point	AC14 - Detailed cost analysis
12	Validate real-time cost updates	New cost entries update the current month actual values	Add cost to existing order	Real-time financial tracking

Verification Points

Primary_Verification: Cost trends accurately reflect expected vs actual spending with correct variance calculations
Secondary_Verifications: Chart displays proper trend lines, currency formatting consistent
Negative_Verification: No calculation errors, no missing data points, no chart rendering issues

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: WX03US03_TC_001 (Dashboard must load first)
Blocked_Tests: Financial reporting and budget analysis tests
Parallel_Tests: Can run parallel with SLA performance tests
Sequential_Tests: Should run before detailed cost breakdown analysis

Additional Information

Notes: Cost trend analysis critical for budget management and operational efficiency
Edge_Cases: Zero costs, extremely high variances, missing budget data
Risk_Areas: Cost calculation accuracy, real-time financial data synchronization
Security_Considerations: Financial data requires high security and audit trail maintenance

Missing Scenarios Identified

Scenario_1: Cost breakdown by service type or priority analysis
Type: Analytics
Rationale: O&M Manager needs to understand cost drivers
Priority: P2

Scenario_2: Budget alert and notification system testing
Type: Integration
Rationale: Significant variances likely trigger management alerts
Priority: P2

---

Test Case 9: Recent Service Orders Table Functionality and Data Display

Test Case ID: WX03US03_TC_009
Title: Verify Recent Service Orders table displays accurate order information with proper formatting and search functionality
Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification

Module/Feature: Service Order Dashboard
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Table-Display, Real-time, Search-Functionality, MOD-ServiceOrder, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Engineering, Report-User-Acceptance, Report-Regression-Coverage, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Service-Order-API, Happy-Path

Business Context

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 30%
Integration_Points: Service Order API, Search Service, Technician Management Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Engineering, User-Acceptance, Regression-Coverage
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC8 - Real-time table of recent service orders with SO ID, SO name, status, priority, and scheduled date; AC16 - Search functionality for table fields
Related_Bugs: N/A
Related_Test_Cases: WX03US03_TC_002, WX03US03_TC_010, WX03US03_TC_014

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Service Order database, Search indexing service, Technician database
Performance_Baseline: < 2 seconds for table loading, < 500ms for search results
Data_Requirements: Recent service orders with complete field data

Prerequisites

Setup_Requirements: Recent service orders in system with technician assignments and complete metadata
User_Roles_Permissions: O&M Manager role with service order visibility permissions
Test_Data: SO19: Water meter installation - 12, SO18: Water meter installation - 12, SO17: Main Pipe Burst Repair, SO16: READING SO, SO15: OPERATIONS METER CHANGE
Prior_Test_Cases: WX03US03_TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Recent Service Orders section	"Recent Service Orders" section displays with subtitle "Latest service requests and their current status"	Section header visible	AC8 - Table section verification
2	Verify search bar presence and functionality	Search input field visible with placeholder "Search service orders, field technicians, or SOPs..."	Search bar available	AC16 - Search functionality presence
3	Check table column headers	Table shows columns: Service Order ID, Service Order Name, Status, Priority, Technician, Time	6 required columns	AC8 - All required columns present
4	Verify first service order data (SO19)	Shows "SO19", "Water meter installation - 12", "Overdue" (red), "Undefined" (blue), "aastha", "2 days, 16 hours"	SO19 complete data	AC8 - First order data accuracy
5	Verify second service order data (SO18)	Shows "SO18", "Water meter installation - 12", "Overdue" (red), "Undefined" (blue), "aastha", "3 days, 1 hour"	SO18 complete data	AC8 - Second order data accuracy
6	Check status color coding consistency	Overdue orders show red background, Created orders show blue background	Color coding per AC10	AC10 - Status color validation
7	Verify priority display handling	"Undefined" priority displays in blue color consistently	Priority: Undefined	Priority handling verification
8	Check technician assignment display	Assigned orders show technician name, unassigned show "N/A"	Technician: aastha vs N/A	Technician assignment tracking
9	Verify time format consistency	Time displays as "X days, X hours" format consistently	Time format validation	Time display standardization
10	Test search by Service Order ID	Enter "SO19" in search, table filters to show matching order	Search: "SO19"	AC16 - ID-based search
11	Test search by Service Order Name	Enter "Water meter" in search, shows all matching orders	Search: "Water meter"	AC16 - Name-based search
12	Test search by Status	Enter "Overdue" in search, shows only overdue orders	Search: "Overdue"	AC16 - Status-based search
13	Test search by Priority	Enter "Undefined" in search, shows orders with undefined priority	Search: "Undefined"	AC16 - Priority-based search
14	Test search by Technician	Enter "aastha" in search, shows orders assigned to that technician	Search: "aastha"	AC16 - Technician-based search
15	Verify pagination functionality	Check "Showing 1-5 of 678 results" and pagination controls	Pagination: 1-5 of 678	Table pagination handling
16	Test table refresh with new orders	Create new order, verify it appears in recent orders table	Create SO_TEST_004	Real-time table updates

Verification Points

Primary_Verification: Recent Service Orders table displays all required columns with accurate data and functional search capability
Secondary_Verifications: Status color coding consistent, pagination works properly, time formatting standardized
Negative_Verification: No missing data fields, no broken search functionality, no pagination errors

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: WX03US03_TC_001 (Dashboard must load first)
Blocked_Tests: Order detail drill-down tests
Parallel_Tests: Can run parallel with quick actions testing
Sequential_Tests: Should run before individual order management tests

Additional Information

Notes: Recent orders table is primary interface for O&M Manager operational oversight
Edge_Cases: No recent orders, extremely long order names, special characters in search
Risk_Areas: Search performance with large datasets, real-time data synchronization
Security_Considerations: Order visibility may be role-restricted based on technician assignments

Missing Scenarios Identified

Scenario_1: Advanced search filters (date range, multiple criteria)
Type: Enhancement
Rationale: Complex operational scenarios may require advanced filtering
Priority: P3

Scenario_2: Table column sorting and customization
Type: Usability
Rationale: Users may want to sort by different columns or customize view
Priority: P3

---

Test Case 10: Quick Action Buttons Navigation and Functionality

Test Case ID: WX03US03_TC_010
Title: Verify Quick Action buttons redirect to correct target pages and maintain navigation flow
Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification

Module/Feature: Service Order Dashboard
Test Type: Integration
Test Level: System
Priority: P2-High
Execution Phase: Acceptance
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Navigation, Quick-Actions, Integration, MOD-ServiceOrder, P2-High, Phase-Acceptance, Type-Integration, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Integration-Testing, Report-User-Acceptance, Report-Engineering, Customer-Enterprise, Risk-Low, Business-High, Revenue-Impact-Low, Integration-SMART360-Modules, Happy-Path

Business Context

Customer_Segment: Enterprise
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Dispatcher Module, Field Force Module, Master Module, Quick Actions Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, Integration-Testing, User-Acceptance, Engineering
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC9 - Quick action buttons for Create Service Order, Create SOP, View Field Technicians, Bulk Assign; AC15 - Quick action navigation to respective pages
Related_Bugs: N/A
Related_Test_Cases: WX03US03_TC_001

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Dispatcher module, Field Force module, Master module, SMART360 navigation system
Performance_Baseline: < 2 seconds for page transitions
Data_Requirements: Access to all target modules and pages

Prerequisites

Setup_Requirements: All SMART360 modules accessible, proper navigation routing configured
User_Roles_Permissions: O&M Manager role with access to all target modules
Test_Data: Access credentials for dispatcher, field force, and master modules
Prior_Test_Cases: WX03US03_TC_001 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Quick Actions section at bottom of dashboard	"Quick Actions" section displays with subtitle "Streamline common tasks with one-click actions"	Section visible	AC9 - Quick Actions section verification
2	Verify all four action buttons present	Shows "Create SOP", "View Field Technicians", "Create Service Order", "Bulk Assign" buttons	4 buttons visible	AC9 - All required buttons present
3	Check button styling and layout	Buttons have consistent styling with icons and descriptive text	Visual consistency	UI design validation
4	Click "Create Service Order" button	Redirects to dispatcher module create service order page	Navigate to dispatcher/create-so	AC15 - Create SO navigation
5	Verify Create Service Order page loads	Dispatcher create service order form displays properly	Form loads correctly	Target page functionality
6	Return to Service Order Dashboard	Navigate back to dashboard using browser back or menu	Return to dashboard	Navigation flow test
7	Click "Create SOP" button	Redirects to master module SOP creation page	Navigate to master/sop/create	AC15 - Create SOP navigation
8	Verify Create SOP page loads	Master module SOP creation form displays properly	SOP form loads correctly	Target page functionality
9	Return to Service Order Dashboard	Navigate back to dashboard	Return to dashboard	Navigation flow test
10	Click "View Field Technicians" button	Redirects to field force technician management page	Navigate to field-force/technicians	AC15 - View Technicians navigation
11	Verify Field Technicians page loads	Field force technician list/management interface displays	Technician page loads	Target page functionality
12	Return to Service Order Dashboard	Navigate back to dashboard	Return to dashboard	Navigation flow test
13	Click "Bulk Assign" button	Redirects to dispatcher pending service orders tab	Navigate to dispatcher/pending-so	AC15 - Bulk Assign navigation
14	Verify Bulk Assign page loads	Dispatcher pending SO tab displays with bulk assignment capabilities	Bulk assign interface loads	Target page functionality
15	Test breadcrumb navigation	Use breadcrumbs to return to dashboard	Breadcrumb navigation	Alternative navigation method
16	Verify all navigation returns successfully	Dashboard loads properly after all navigation tests	Dashboard state preserved	Navigation reliability

Verification Points

Primary_Verification: All quick action buttons navigate to correct target pages as specified in acceptance criteria
Secondary_Verifications: Page transitions smooth, target pages load properly, navigation flow maintained
Negative_Verification: No broken links, no navigation errors, no missing target pages

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: WX03US03_TC_001 (Dashboard must load first)
Blocked_Tests: Individual module functionality tests
Parallel_Tests: Can run parallel with other UI navigation tests
Sequential_Tests: Should run before cross-module integration tests

Additional Information

Notes: Quick actions provide streamlined access to common operational tasks
Edge_Cases: Module unavailability, permission restrictions, concurrent user scenarios
Risk_Areas: Cross-module integration stability, navigation consistency
Security_Considerations: Action availability based on user role permissions

Missing Scenarios Identified

Scenario_1: Quick action button state management (enabled/disabled based on conditions)
Type: Business Logic
Rationale: Some actions may be conditional based on system state
Priority: P3

Scenario_2: Quick action analytics and usage tracking
Type: Analytics
Rationale: Understanding which quick actions are most valuable to users
Priority: P4

---

Test Case 11: Pagination Functionality for Service Orders Table

Test Case ID: WX03US03_TC_011
Title: Verify pagination controls and navigation for service orders table with accurate record counting
Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification

Module/Feature: Service Order Dashboard
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Pagination, Table-Navigation, Data-Management, MOD-ServiceOrder, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Report-Engineering, Customer-Enterprise, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Data-Service, Happy-Path

Business Context

Customer_Segment: Enterprise
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Low
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Data Pagination Service, Service Order Database
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, User-Acceptance, Engineering
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: AC14 - System must provide detailed order lists; Pagination display from wireframe showing "1-5 of 678 results"
Related_Bugs: N/A
Related_Test_Cases: WX03US03_TC_009

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Data pagination service, Large dataset of service orders
Performance_Baseline: < 1 second for page navigation
Data_Requirements: 678 total service orders for pagination testing

Prerequisites

Setup_Requirements: Large dataset of service orders (678+) for comprehensive pagination testing
User_Roles_Permissions: O&M Manager role with full service order access
Test_Data: 678 total service orders, displaying 5 per page initially
Prior_Test_Cases: WX03US03_TC_009 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Recent Service Orders table	Table displays with pagination controls at bottom	Table with pagination	Verify pagination presence
2	Verify initial pagination state	Shows "Showing 1-5 of 678 results" with page numbers	1-5 of 678 results	AC14 - Initial pagination display
3	Check pagination control elements	Previous button (disabled), page numbers (1, 2, ..., 136), Next button (enabled)	Pagination controls visible	Full pagination interface
4	Verify first page content	Table shows first 5 service orders (SO19, SO18, SO17, SO16, SO15)	First page data	Initial page content validation
5	Click "Next" button	Navigate to page 2, shows orders 6-10 of 678	Page 2: orders 6-10	Next page navigation
6	Verify page 2 content update	Table content changes to show next 5 orders, pagination shows "Showing 6-10 of 678 results"	6-10 of 678 results	Page content refresh
7	Click page number "136" (last page)	Navigate to last page, shows remaining orders	Last page navigation	Jump to last page
8	Verify last page content	Shows final orders (674-678 of 678), Next button disabled, Previous enabled	Final page content	Last page validation
9	Click "Previous" button	Navigate back to page 135	Previous page navigation	Backward navigation
10	Test direct page number navigation	Click page number "1" to return to first page	Jump to page 1	Direct page access
11	Verify pagination with search filter	Search for "Water meter", pagination updates to show filtered results count	Search impacts pagination	Filter interaction with pagination
12	Test pagination performance	Navigate through multiple pages, ensure consistent load times	Performance consistency	Page load performance

Verification Points

Primary_Verification: Pagination controls function correctly with accurate record counting and navigation
Secondary_Verifications: Page content updates properly, pagination state reflects current position
Negative_Verification: No broken navigation, no incorrect record counts, no performance issues

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: WX03US03_TC_009 (Table must load first)
Blocked_Tests: Large dataset performance tests
Parallel_Tests: Can run parallel with search functionality tests
Sequential_Tests: Should run before bulk operation tests

Additional Information

Notes: Pagination critical for handling large datasets efficiently
Edge_Cases: Single page of results, empty result set, very large datasets
Risk_Areas: Performance with large datasets, pagination state management
Security_Considerations: Page access controls based on user permissions

Missing Scenarios Identified

Scenario_1: Configurable page size testing (5, 10, 25, 50 items per page)
Type: Usability
Rationale: Users may prefer different page sizes for their workflow
Priority: P3

Scenario_2: Pagination state persistence across sessions
Type: Usability
Rationale: Users may want to return to their last viewed page
Priority: P4

---

Test Case 12: Real-time Data Updates and Synchronization

Test Case ID: WX03US03_TC_012
Title: Verify real-time data updates across all dashboard components when service order data changes
Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification

Module/Feature: Service Order Dashboard
Test Type: Performance
Test Level: Integration
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Real-time, Performance, Data-Sync, Integration, MOD-ServiceOrder, P1-Critical, Phase-Smoke, Type-Performance, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Performance-Metrics, Report-Integration-Testing, Report-Engineering, Customer-Enterprise, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Real-time-Service, Happy-Path

Business Context

Customer_Segment: Enterprise
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: Medium
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 30%
Integration_Points: Real-time Service, Service Order API, WebSocket Service, Data Synchronization Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Performance-Metrics, Integration-Testing, Engineering
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC1 - Real-time KPI summary cards; Section 4 - Real-time performance monitoring; User story emphasis on real-time analytics
Related_Bugs: N/A
Related_Test_Cases: WX03US03_TC_001, WX03US03_TC_002, WX03US03_TC_006, WX03US03_TC_009

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Real-time service, WebSocket connections, Service Order API, Database triggers
Performance_Baseline: < 30 seconds for real-time updates to appear
Data_Requirements: Active service order database with real-time triggers configured

Prerequisites

Setup_Requirements: Real-time data synchronization enabled, WebSocket connections active
User_Roles_Permissions: O&M Manager role with real-time data access
Test_Data: Baseline dashboard state, API access for creating test scenarios
Prior_Test_Cases: All core dashboard tests (TC_001-TC_009) passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Open dashboard and establish baseline state	Record current values: Total Orders, Overdue, Status distribution, SLA metrics	Baseline: 17 total, 5 overdue	Establish starting point for real-time testing
2	Create new service order via API	Total Orders KPI card increments by 1 within 30 seconds	Create SO_RT_001, Status: Created	AC1 - Real-time KPI updates
3	Verify Service Orders status cards update	Created status card count increases by 1, total remains consistent	Created count: +1	Real-time status distribution
4	Update created order to overdue status	Overdue KPI card increments, Created card decrements	Change SO_RT_001 to Overdue	Status transition tracking
5	Verify Recent Service Orders table updates	New order appears in table with correct status and information	SO_RT_001 visible in table	Real-time table updates
6	Complete an existing overdue order	Overdue count decreases, Completed count increases, SLA metrics update	Complete SO19 (overdue order)	SLA impact validation
7	Add cost to completed order	Total Cost KPI card updates with new cost amount	Add $500 to SO19	Real-time cost tracking
8	Verify cost trend chart updates	Monthly cost chart shows updated actual cost for current month	August actual cost increases	Real-time financial data
9	Assign technician to unassigned order	Recent orders table shows technician assignment update	Assign "john.smith" to SO_RT_001	Technician assignment tracking
10	Test bulk status changes	Multiple order status changes reflect across all dashboard components	Change 3 orders to Completed	Bulk update performance
11	Verify SLA breach scenario	Create order and artificially breach SLA, metrics update accordingly	Create SO_RT_002, breach SLA	SLA breach real-time tracking
12	Test dashboard refresh without page reload	All updates appear without manual refresh action	Monitor for 60 seconds	Automatic refresh validation
13	Validate update consistency across components	All dashboard sections show consistent data after updates	Cross-component validation	Data consistency check
14	Test concurrent user updates	Simulate updates from multiple users, verify all changes reflected	Multiple user simulation	Concurrent update handling

Verification Points

Primary_Verification: Dashboard components update in real-time when backend service order data changes
Secondary_Verifications: All affected metrics update consistently, performance within acceptable limits
Negative_Verification: No data inconsistencies, no missing updates, no performance degradation

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: High
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: All core dashboard functionality tests
Blocked_Tests: Performance optimization tests
Parallel_Tests: Cannot run parallel (requires isolated data state)
Sequential_Tests: Must run after all individual component tests

Additional Information

Notes: Real-time functionality is critical for operational decision-making
Edge_Cases: Network interruptions, WebSocket disconnections, high-frequency updates
Risk_Areas: Real-time performance under load, data synchronization accuracy
Security_Considerations: Real-time data must respect user access permissions

Missing Scenarios Identified

Scenario_1: Real-time performance under high load testing
Type: Performance
Rationale: Dashboard must maintain real-time updates during peak usage
Priority: P1

Scenario_2: WebSocket connection recovery testing
Type: Reliability
Rationale: System must handle network interruptions gracefully
Priority: P2

---

Test Case 13: Status Color Coding Validation Across Dashboard

Test Case ID: WX03US03_TC_013
Title: Verify appropriate color coding for order statuses across all dashboard components (Green-Completed, Blue-In Progress/Created/Assigned, Orange-Pending, Red-Overdue)
Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification

Module/Feature: Service Order Dashboard
Test Type: UI
Test Level: System
Priority: P2-High
Execution Phase: Acceptance
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Color-Coding, Status-Validation, UI-Consistency, Visual-Design, MOD-ServiceOrder, P2-High, Phase-Acceptance, Type-UI, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Cross-Browser-Results, Report-QA, Customer-Enterprise, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-UI-Service, Happy-Path

Business Context

Customer_Segment: Enterprise
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: UI Rendering Service, Status Management Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance, Cross-Browser-Results, QA
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: AC10 - Apply appropriate color coding to order statuses (Green for Completed, Blue for In Progress, Orange for Pending, Red for Overdue)
Related_Bugs: N/A
Related_Test_Cases: WX03US03_TC_002, WX03US03_TC_009

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: UI rendering service, CSS styling framework
Performance_Baseline: Immediate visual rendering
Data_Requirements: Service orders with all four status types

Prerequisites

Setup_Requirements: Service orders with varied statuses (Completed, In Progress, Pending, Overdue) configured in system
User_Roles_Permissions: O&M Manager role with dashboard access
Test_Data: Completed orders (green), In Progress orders (blue), Pending orders (orange), Overdue orders (red)
Prior_Test_Cases: WX03US03_TC_002, WX03US03_TC_009 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Service Orders status distribution section	Status cards visible with color-coded backgrounds	Status cards section	AC10 - Verify status card color coding
2	Verify Completed status card color	Completed card displays GREEN background/border	Completed: 9 orders	AC10 - Green for Completed status
3	Verify Created status card color	Created card displays BLUE background/border	Created: 77 orders	AC10 - Blue for Created status
4	Verify Assigned status card color	Assigned card displays BLUE background/border	Assigned: 0 orders	AC10 - Blue for Assigned status
5	Verify Overdue status card color	Overdue card displays RED background/border	Overdue: 7 orders	AC10 - Red for Overdue status
6	Navigate to Recent Service Orders table	Table displays with status indicators in rows	Service orders table	AC10 - Table status color validation
7	Check Completed orders in table	Completed status shows GREEN indicator/background	Orders with Completed status	AC10 - Table green for completed
8	Check In Progress orders in table	In Progress status shows BLUE indicator/background	Orders with In Progress status	AC10 - Table blue for in progress
9	Check Pending orders in table	Pending status shows ORANGE indicator/background	Orders with Pending status	AC10 - Table orange for pending
10	Check Overdue orders in table	Overdue status shows RED indicator/background	SO19, SO18 (overdue orders)	AC10 - Table red for overdue
11	Verify color consistency across components	Status colors match between cards and table for same status	Cross-component comparison	AC10 - Consistent color scheme
12	Test color accessibility compliance	Colors provide sufficient contrast for accessibility standards	WCAG contrast validation	Accessibility color requirements
13	Verify color coding with filters applied	Status colors remain consistent when time filters applied	Apply 60-day filter	Color consistency with filtering
14	Test color coding during real-time updates	Status color changes immediately when order status updated	Change SO17 from Created to Completed	Real-time color update validation

Verification Points

Primary_Verification: Status colors follow exact specification (Green-Completed, Blue-In Progress/Created/Assigned, Orange-Pending, Red-Overdue)
Secondary_Verifications: Color consistency across all dashboard components, accessibility compliance
Negative_Verification: No color confusion, no missing color coding, no accessibility violations

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: WX03US03_TC_002 (Status distribution must load)
Blocked_Tests: Visual design acceptance tests
Parallel_Tests: Can run parallel with other UI validation tests
Sequential_Tests: Should run before cross-browser compatibility tests

Additional Information

Notes: Consistent color coding critical for quick visual status identification by O&M Manager
Edge_Cases: Status transitions, multiple status types, color-blind user accessibility
Risk_Areas: Browser color rendering differences, CSS styling consistency
Security_Considerations: Status visibility may be role-based

Missing Scenarios Identified

Scenario_1: Color-blind accessibility testing with different color vision types
Type: Accessibility
Rationale: Dashboard must be usable by users with color vision deficiencies
Priority: P3

Scenario_2: High contrast mode compatibility testing
Type: Accessibility
Rationale: System accessibility requirements for visually impaired users
Priority: P3

---

Test Case 14: SLA Compliance Percentage Calculation Validation

Test Case ID: WX03US03_TC_014
Title: Verify SLA compliance percentage calculation accuracy as percentage of orders meeting their SLA targets within the time period
Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification

Module/Feature: Service Order Dashboard
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, SLA-Compliance, Business-Rules, Calculations, MOD-ServiceOrder, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Executive-Visibility, Report-Customer-Segment-Analysis, Report-Revenue-Impact-Tracking, Customer-Enterprise, Risk-High, Business-Critical, Revenue-Impact-High, Integration-SLA-Service, Happy-Path

Business Context

Customer_Segment: Enterprise
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: SLA Monitoring Service, Compliance Calculation Engine, Service Order Database
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: CSM
Report_Categories: Quality-Dashboard, Module-Coverage, Executive-Visibility, Customer-Segment-Analysis, Revenue-Impact-Tracking
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC13 - Calculate SLA compliance as percentage of orders meeting their SLA targets within the time period
Related_Bugs: N/A
Related_Test_Cases: WX03US03_TC_006

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: SLA Monitoring Service, Compliance database, Calculation engine
Performance_Baseline: < 2 seconds for SLA calculations
Data_Requirements: Service orders with SLA targets, completion times, and compliance data

Prerequisites

Setup_Requirements: SLA targets defined for service order types, historical completion data with SLA compliance tracking
User_Roles_Permissions: O&M Manager role with SLA monitoring and compliance viewing permissions
Test_Data: 289 orders within SLA, 2 orders breached SLA, Total SLA orders: 291, Compliance: 99.3%
Prior_Test_Cases: WX03US03_TC_006 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to SLA Performance section	SLA Performance section loads with compliance metrics	SLA section visible	AC13 - SLA compliance section verification
2	Identify orders with SLA requirements	Query database for orders with defined SLA targets	SLA-enabled orders: 291 total	AC13 - SLA order population identification
3	Count orders meeting SLA targets	Verify orders completed within SLA time requirements	Within SLA: 289 orders	AC13 - Compliant orders counting
4	Count orders breaching SLA targets	Verify orders that exceeded SLA time requirements	Breached SLA: 2 orders	AC13 - Non-compliant orders counting
5	Validate SLA compliance percentage calculation	Manual calculation: (289/(289+2)) * 100 = 99.3%	Expected: 99.3% compliance	AC13 - Percentage calculation accuracy
6	Verify dashboard SLA compliance display	Dashboard shows 99.3% compliance rate	Dashboard displays: 99.3%	AC13 - Accurate percentage display
7	Test SLA calculation with different time periods	Apply 60-day filter, verify SLA percentage recalculates	60-day SLA compliance	AC13 - Time period impact on calculation
8	Test SLA calculation with new compliance data	Complete overdue order, verify SLA percentage updates	Complete SO19 (overdue order)	AC13 - Real-time calculation updates
9	Validate SLA percentage with zero breaches	Test scenario where all orders meet SLA (100% compliance)	All orders compliant scenario	AC13 - Perfect compliance calculation
10	Test SLA percentage with all breaches	Test scenario where no orders meet SLA (0% compliance)	All orders breached scenario	AC13 - Zero compliance calculation
11	Verify SLA calculation excludes non-SLA orders	Orders without SLA requirements not included in calculation	Non-SLA orders excluded	AC13 - Calculation scope validation
12	Test SLA percentage precision and rounding	Verify percentage displays appropriate decimal precision	Percentage precision: 99.3%	AC13 - Display precision validation
13	Validate SLA compliance trend calculation	Monthly trend percentages calculated consistently	Historical SLA trend data	AC13 - Trend calculation consistency
14	Test SLA calculation performance with large datasets	Verify calculation speed with 1000+ SLA orders	Large dataset performance	AC13 - Calculation performance validation

Verification Points

Primary_Verification: SLA compliance percentage accurately calculated as (Orders Meeting SLA / Total Orders with SLA) * 100
Secondary_Verifications: Calculation updates in real-time, excludes non-SLA orders, handles edge cases
Negative_Verification: No miscounted orders, no division by zero errors, no calculation performance issues

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: WX03US03_TC_006 (SLA Performance section must load)
Blocked_Tests: SLA reporting and alerting systems
Parallel_Tests: Can run parallel with cost calculation tests
Sequential_Tests: Should run before SLA trend analysis tests

Additional Information

Notes: SLA compliance calculation is critical for contractual obligations and customer satisfaction metrics
Edge_Cases: No SLA orders, all orders breached, SLA target changes during calculation period
Risk_Areas: Calculation accuracy under load, real-time updates with concurrent changes
Security_Considerations: SLA data may be contractually sensitive requiring audit trails

Missing Scenarios Identified

Scenario_1: SLA target configuration impact on compliance calculations
Type: Configuration
Rationale: Different SLA targets may affect compliance percentage accuracy
Priority: P2

Scenario_2: Historical SLA compliance data integrity validation
Type: Data Quality
Rationale: Long-term compliance trends require accurate historical data
Priority: P2

---

Test Case 15: Detailed Order Lists Access and Navigation

Test Case ID: WX03US03_TC_015
Title: Verify system provides detailed order lists through drill-down functionality from dashboard components
Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification

Module/Feature: Service Order Dashboard
Test Type: Integration
Test Level: System
Priority: P2-High
Execution Phase: Acceptance
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Drill-Down, Detailed-Lists, Navigation, MOD-ServiceOrder, P2-High, Phase-Acceptance, Type-Integration, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Integration-Testing, Report-User-Acceptance, Report-Engineering, Customer-Enterprise, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Detail-Service, Happy-Path

Business Context

Customer_Segment: Enterprise
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 7 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 25%
Integration_Points: Detail View Service, Service Order Database, Navigation Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Integration-Testing, User-Acceptance, Engineering
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC14 - The system must provide detailed order lists
Related_Bugs: N/A
Related_Test_Cases: WX03US03_TC_002, WX03US03_TC_006, WX03US03_TC_007, WX03US03_TC_009

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Detail view service, Service order database, Navigation routing
Performance_Baseline: < 3 seconds for detailed list loading
Data_Requirements: Service orders with complete detail information

Prerequisites

Setup_Requirements: Service orders with comprehensive details, drill-down functionality enabled
User_Roles_Permissions: O&M Manager role with detailed order access permissions
Test_Data: Various service orders across different statuses, sources, and SLA compliance states
Prior_Test_Cases: WX03US03_TC_002, WX03US03_TC_006, WX03US03_TC_007, WX03US03_TC_009 passed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Service Orders status distribution section	Status cards visible and clickable	Status cards section	AC14 - Verify drill-down access points
2	Click on "Created" status card	Detailed list of created orders displays with filtering applied	Created orders: 77 total	AC14 - Created orders detailed list
3	Verify Created orders list details	List shows SO ID, name, creation date, assigned technician, priority details	Created orders detail view	AC14 - Comprehensive order information
4	Return to dashboard and click "Overdue" status card	Detailed list of overdue orders displays with overdue indicators	Overdue orders: 7 total	AC14 - Overdue orders detailed list
5	Verify Overdue orders list details	List shows overdue duration, SLA breach information, escalation status	Overdue orders detail view	AC14 - Overdue-specific information
6	Navigate to SLA Performance section	SLA metrics visible and clickable	SLA Performance section	AC14 - SLA drill-down preparation
7	Click on "Within SLA" metric	Detailed list of SLA-compliant orders displays	Within SLA: 289 orders	AC14 - SLA compliant orders list
8	Verify SLA compliant orders details	List shows SLA target time, actual completion time, compliance margin	SLA compliant detail view	AC14 - SLA-specific information
9	Return and click "Breached SLA" metric	Detailed list of SLA-breached orders displays	Breached SLA: 2 orders	AC14 - SLA breached orders list
10	Verify SLA breached orders details	List shows breach duration, impact assessment, escalation requirements	SLA breach detail view	AC14 - Breach analysis information
11	Navigate to Service Orders by Source section	Source bars clickable for drill-down	Source analysis section	AC14 - Source-based drill-down
12	Click on "Consumer" source bar	Detailed list of consumer-originated orders displays	Consumer source: 8.4%	AC14 - Source-specific order list
13	Verify source-specific order details	List shows origin channel, customer information, request details	Consumer orders detail view	AC14 - Source-specific information
14	Test detailed list navigation and filtering	Detailed lists support search, sorting, and additional filtering	Detail list functionality	AC14 - Enhanced list operations
15	Verify breadcrumb navigation from detailed lists	Clear navigation path back to dashboard from all detailed views	Breadcrumb navigation	AC14 - Navigation consistency
16	Test detailed list performance with large datasets	Detailed lists load efficiently even with hundreds of orders	Large dataset performance	AC14 - Performance validation

Verification Points

Primary_Verification: All dashboard components provide access to relevant detailed order lists with comprehensive information
Secondary_Verifications: Detailed lists include appropriate filtering, navigation works seamlessly
Negative_Verification: No broken drill-down links, no missing detail information, no navigation errors

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: All dashboard component tests (TC_002, TC_006, TC_007)
Blocked_Tests: Detailed order management workflow tests
Parallel_Tests: Cannot run parallel (requires isolated navigation state)
Sequential_Tests: Should run after all dashboard component tests complete

Additional Information

Notes: Detailed order lists critical for operational deep-dive analysis by O&M Manager
Edge_Cases: Empty detailed lists, very large result sets, concurrent user access
Risk_Areas: Detail view performance, navigation state management
Security_Considerations: Detailed order access may be role-restricted based on operational scope

Missing Scenarios Identified

Scenario_1: Detailed list export functionality testing
Type: Feature
Rationale: Users likely need to export detailed order lists for reporting
Priority: P3

Scenario_2: Detailed list real-time updates validation
Type: Performance
Rationale: Detailed lists should reflect real-time changes like main dashboard
Priority: P2

---

Test Case 16: Cross-Browser Compatibility and Performance Validation

Test Case ID: WX03US03_TC_016
Title: Verify Service Order Dashboard functionality and performance across different browsers and versions
Created By: Hetal
Created Date: August 17, 2025
Version: 1.0

Classification

Module/Feature: Service Order Dashboard
Test Type: Compatibility
Test Level: System
Priority: P2-High
Execution Phase: Acceptance
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Cross-Browser, Compatibility, Performance, UI-Consistency, MOD-ServiceOrder, P2-High, Phase-Acceptance, Type-Compatibility, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Cross-Browser-Results, Report-Performance-Metrics, Report-User-Acceptance, Customer-Enterprise, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-Browser-Support, Happy-Path

Business Context

Customer_Segment: Enterprise
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 15 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 20%
Integration_Points: Browser rendering engines, CSS frameworks, JavaScript compatibility
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Module-Coverage, Cross-Browser-Results, Performance-Metrics, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: General browser compatibility requirements for B2B SaaS platform
Related_Bugs: N/A
Related_Test_Cases: All previous test cases (TC_001 through TC_015)

Test Environment

Environment: Staging
Browser/Version: Chrome 115+, Firefox Latest, Safari Latest, Edge Latest
Device/OS: Windows 10/11, macOS 12+
Screen_Resolution: Desktop-1920x1080, Desktop-1366x768
Dependencies: Multiple browser installations, performance monitoring tools
Performance_Baseline: Consistent performance across all browsers within 10% variance
Data_Requirements: Standard dashboard test dataset

Prerequisites

Setup_Requirements: Access to Chrome, Firefox, Safari, Edge browsers (latest 2 versions each)
User_Roles_Permissions: O&M Manager role credentials for all browser tests
Test_Data: Standard dashboard dataset with all required service orders and metrics
Prior_Test_Cases: Core functionality tests (TC_001-TC_015) passed in primary browser

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Test dashboard loading in Chrome 115+	Dashboard loads within 3 seconds, all components render correctly	Standard test dataset	Primary browser baseline
2	Verify KPI cards functionality in Chrome	All KPI cards display correct values and percentage calculations	KPI test data	Chrome functionality validation
3	Test dashboard loading in Firefox Latest	Dashboard loads within 3 seconds, visual consistency maintained	Same test dataset	Firefox compatibility
4	Verify charts rendering in Firefox	SLA performance chart and cost trend chart render properly	Chart test data	Firefox chart compatibility
5	Test dashboard loading in Safari Latest	Dashboard loads within 3 seconds, all features functional	Same test dataset	Safari compatibility
6	Verify table functionality in Safari	Recent Service Orders table displays and search works	Table test data	Safari table compatibility
7	Test dashboard loading in Edge Latest	Dashboard loads within 3 seconds, consistent appearance	Same test dataset	Edge compatibility
8	Verify filter functionality in Edge	Time filters work correctly across all components	Filter test data	Edge filter compatibility
9	Compare visual consistency across browsers	Layout, colors, fonts, spacing consistent across all browsers	Visual comparison	Cross-browser UI consistency
10	Test performance consistency across browsers	Load times within 10% variance across all browsers	Performance metrics	Cross-browser performance
11	Verify JavaScript functionality across browsers	Real-time updates, search, navigation work in all browsers	JavaScript features	Cross-browser JS compatibility
12	Test responsive behavior at 1366x768 resolution	Dashboard adapts properly to lower resolution in all browsers	Lower resolution test	Resolution compatibility
13	Verify browser-specific features work	Browser zoom, print functionality, bookmark handling	Browser-specific tests	Additional browser features
14	Test browser back/forward navigation	Navigation state preserved correctly in all browsers	Navigation testing	Browser navigation compatibility
15	Validate accessibility features across browsers	Screen reader compatibility, keyboard navigation work	Accessibility testing	Cross-browser accessibility
16	Document any browser-specific issues or limitations	Record any browser-specific behavior or performance differences	Issue documentation	Compatibility assessment

Verification Points

Primary_Verification: Dashboard functions identically across Chrome, Firefox, Safari, and Edge browsers
Secondary_Verifications: Performance consistent, visual design maintained, all features functional
Negative_Verification: No browser-specific failures, no significant performance degradation, no missing features

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: Medium
Automation_Candidate: Planned

Test Relationships

Blocking_Tests: All core functionality tests must pass first
Blocked_Tests: Production deployment readiness
Parallel_Tests: Can run parallel across different browsers
Sequential_Tests: Should be final validation before release

Additional Information

Notes: Cross-browser compatibility ensures dashboard accessibility for all enterprise users
Edge_Cases: Older browser versions, browser extension conflicts, corporate firewall restrictions
Risk_Areas: Browser-specific rendering differences, JavaScript compatibility issues
Security_Considerations: Browser security settings may affect dashboard functionality

Missing Scenarios Identified

Scenario_1: Mobile browser compatibility testing
Type: Compatibility
Rationale: Users may access dashboard from mobile devices via browser
Priority: P3

Scenario_2: Browser extension conflict testing
Type: Compatibility
Rationale: Corporate environments often have mandatory browser extensions
Priority: P4

---