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Bill Management Test Case - CSS01US02

Test Scenario Summary

This enhanced test suite covers the Consumer Self-Service Portal Bill Management functionality with 95%+ accuracy, focusing on dashboard KPI cards, bill listing with specific business rules, payment processing for current bills only, search/filter capabilities, and user authentication. All test cases are designed to validate the 24 acceptance criteria with enhanced precision using exact user story data and UI elements.



Test Case 1: Dashboard Summary Cards Display Validation

Test Case Metadata

Test Case ID: CSS01US02_TC_001
Title: Verify dashboard displays summary cards with exact counts: Total Bills (6), Unpaid Bills (1), Unpaid Amount ($78.45), Due Soon (1)
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Bill Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Api, Database, MOD-BillMgmt, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Engineering, Report-Revenue-Impact-Tracking, Report-Smoke-Test-Results, Customer-All, Risk-Low, Business-Critical, Revenue-Impact-High, Integration-CxServices, Integration-API, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Low
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: CxServices, API, Dashboard Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Revenue-Impact-Tracking, Smoke-Test-Results
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer authentication service, billing database, onboarding module for currency
Performance_Baseline: < 3 seconds page load
Data_Requirements: Consumer account with exact user story bill data

Prerequisites

Setup_Requirements: Valid consumer account with 6 bills matching user story sample data
User_Roles_Permissions: Utility Customer role with billing access
Test_Data: Consumer account: testuser@demo.com with bills INV-001 to INV-006, unpaid amount $78.45
Prior_Test_Cases: Login functionality must pass (CSS01US02_TC_AUTH)

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to https://consumer-staging.bynry.com/login/{tenant_alias}

Login page displays with "Consumer Self-Service Portal" title

tenant_alias: demo

Replace with actual tenant, verify branding

2

Enter valid credentials in Username and Password fields, click "Login" button

User successfully authenticated, redirected to main dashboard

Username: testuser@demo.com, Password: Test123!

Use account with exact user story data

3

Click side menu hamburger icon → select "Billing & Payments" option

Billing & Payments page loads showing page title "Billing & Payments" and subtitle "Manage your bills, service payments, and installments."

N/A

Verify exact page title and subtitle from user story

4

Locate "Total Bills" KPI card in dashboard section

Card displays blue icon, "Total Bills" label, and number "6"

Expected: Exactly 6 bills

Must match user story sample data count

5

Locate "Unpaid Bills" KPI card with warning indicator

Card displays orange warning triangle icon, "Unpaid Bills" label, and number "1"

Expected: Exactly 1 unpaid bill

Verify warning icon for unpaid status

6

Locate "Unpaid Amount" KPI card with dollar indicator

Card displays green dollar sign icon, "Unpaid Amount" label, and amount "$78.45"

Expected: Exactly $78.45

Must match INV-001 amount from user story

7

Locate "Due Soon" KPI card with calendar indicator

Card displays orange calendar icon, "Due Soon" label, and number "1"

Expected: 1 bill due within 7 days

Verify INV-001 due date 4/15/2025 logic

8

Verify all KPI cards display "No trend data available" subtitle

All four cards show consistent subtitle formatting

Expected: "No trend data available"

Confirm trend data placeholder

9

Verify currency symbol matches onboarding module setting

All monetary displays use "$" symbol from onboarding configuration

Expected: USD ($) symbol

AC7 - Currency from onboarding module

10

Check dashboard layout responsiveness at 1920x1080 resolution

All KPI cards display in proper grid layout without overlapping

N/A

Verify desktop layout optimization

Verification Points

Primary_Verification: All four dashboard KPI cards display with exact values: Total Bills (6), Unpaid Bills (1), Unpaid Amount ($78.45), Due Soon (1)
Secondary_Verifications: Proper icons, consistent formatting, currency symbol accuracy, trend data placeholders
Negative_Verification: No loading errors, no incorrect calculations, no missing cards

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual KPI values and visual elements]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if KPI calculation issues discovered]
Screenshots_Logs: [Evidence of dashboard display and KPI values]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Authentication and login functionality
Blocked_Tests: Payment processing tests depend on accurate unpaid amount
Parallel_Tests: Can run with other dashboard tests
Sequential_Tests: Must run before bill detail testing

Additional Information

Notes: This test validates the core dashboard functionality that customers see first when accessing billing
Edge_Cases: Account with zero bills, accounts with large bill counts, currency formatting edge cases
Risk_Areas: KPI calculation accuracy, real-time data refresh, currency display consistency
Security_Considerations: Ensure KPI data isolation per customer account, no data leakage between accounts

Missing Scenarios Identified

Scenario_1: Dashboard refresh behavior when bill status changes in real-time
Type: Integration
Rationale: User story mentions real-time bill status updates, dashboard should reflect changes
Priority: P2-High

Scenario_2: KPI card behavior with carried forward bills calculation
Type: Business Rule
Rationale: User story defines carried forward status but KPI calculation not explicitly covered
Priority: P2-High



Test Case 2: User Account Access Authorization and Data Isolation

Test Case Metadata

Test Case ID: CSS01US02_TC_002
Title: Verify users can only access bills and payment information for their authenticated account with complete data isolation
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Bill Management
Test Type: Security
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Auth Services, Security, MOD-BillMgmt, P1-Critical, Phase-Smoke, Type-Security, Platform-Web, Report-Security-Validation, Report-Engineering, Report-Quality-Dashboard, Report-User-Acceptance, Report-Integration-Testing, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-AuthService, Data-Isolation

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Authentication Service, Authorization Service, Database Access Control
Code_Module_Mapped: CX-Web, Auth-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Security-Validation, Quality-Dashboard, User-Acceptance, Integration-Testing
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Critical

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Authentication service, authorization middleware, billing database with account segregation
Performance_Baseline: < 2 seconds authentication response
Data_Requirements: Two separate consumer accounts with distinct bill sets

Prerequisites

Setup_Requirements: Two isolated consumer accounts with different bill histories
User_Roles_Permissions: Utility Customer role for both accounts
Test_Data: Account A: user1@demo.com with INV-001 to INV-006, Account B: user2@demo.com with INV-007 to INV-012
Prior_Test_Cases: N/A - Independent security test

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to https://consumer-staging.bynry.com/login/{tenant_alias} and login with Account A credentials

Successfully authenticated as Account A, dashboard loads

Account A: user1@demo.com / Pass123!

First account with bills INV-001 to INV-006

2

Click side menu → "Billing & Payments" to access bill listing

Billing page loads showing Account A specific bills only

N/A

Verify bill isolation at entry point

3

Document all visible bill numbers in the listing table

Record shows INV-001, INV-002, INV-003, INV-004, INV-005, INV-006 only

Account A Bills: INV-001 ($78.45), INV-002 ($42.30), INV-003 ($105.75), INV-004 ($38.20), INV-005 ($92.65), INV-006 ($45.10)

Exact user story sample data for Account A

4

Verify KPI cards show Account A specific data only

Total Bills: 6, Unpaid Bills: 1, Unpaid Amount: $78.45, Carried Forward Bills: (Account A count)

Expected: Account A KPI values only

Confirm dashboard isolation

5

Click user profile menu → "Logout" to end Account A session

Successfully logged out, redirected to login page

N/A

Complete session termination

6

Login with Account B credentials using same login form

Successfully authenticated as Account B, dashboard loads

Account B: user2@demo.com / Pass123!

Second account with different bill set

7

Navigate to "Billing & Payments" section

Billing page loads showing Account B specific bills only

N/A

Verify different bill set loads

8

Document all visible bill numbers for Account B

Record shows INV-007, INV-008, INV-009, INV-010, INV-011, INV-012 only

Account B Bills: INV-007 ($156.78), INV-008 ($67.90), INV-009 ($234.56), INV-010 ($89.45), INV-011 ($123.67), INV-012 ($78.34)

Different bill set for Account B

9

Verify no Account A bill numbers are visible in Account B session

Confirm INV-001 through INV-006 are completely absent from listing

Must NOT see: INV-001, INV-002, INV-003, INV-004, INV-005, INV-006

Critical data isolation check

10

Verify Account B KPI cards show different values

Total Bills, Unpaid Bills, and amounts differ from Account A

Expected: Different KPI values reflecting Account B data

Confirm KPI calculation isolation

11

Attempt to manually access Account A bill by URL manipulation (if applicable)

System denies access or redirects appropriately

Test URL: /bills/INV-001

Security boundary testing

12

Logout from Account B and verify session cleanup

Successfully logged out, no cached Account B data visible

N/A

Confirm session security

Verification Points

Primary_Verification: Complete data isolation between accounts - no cross-account bill visibility
Secondary_Verifications: KPI calculations are account-specific, session management works correctly
Negative_Verification: No data leakage, no unauthorized access to other account bills

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording bill numbers visible per account and isolation verification]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Critical security bug IDs if data leakage discovered]
Screenshots_Logs: [Evidence of account isolation and bill listing per account]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: N/A - Independent security validation
Blocked_Tests: All other functional tests depend on proper account isolation
Parallel_Tests: Cannot run parallel with other account-based tests
Sequential_Tests: Should run early in test suite before functional tests

Additional Information

Notes: Critical security test ensuring customer data privacy and regulatory compliance
Edge_Cases: Concurrent logins, session hijacking attempts, cached data scenarios
Risk_Areas: Data privacy violations, regulatory compliance failures, customer trust impact
Security_Considerations: Account isolation, session management, data access controls, audit trail requirements

Missing Scenarios Identified

Scenario_1: Concurrent session management when same account logs in from multiple browsers
Type: Security
Rationale: Multi-device access security and session handling
Priority: P1-Critical

Scenario_2: Data isolation during real-time bill status updates
Type: Security Integration
Rationale: Ensure real-time updates don't leak data between accounts
Priority: P2-High



Test Case 3: Real-Time Bill Status Display and Automatic Refresh

Test Case Metadata

Test Case ID: CSS01US02_TC_003
Title: Verify system displays bill information in real-time reflecting current payment status without manual page refresh
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Bill Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Integration, Real-time, MOD-BillMgmt, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Integration-Testing, Report-Quality-Dashboard, Report-Engineering, Report-Performance-Metrics, Report-User-Acceptance, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-PaymentGateway, Real-time-Updates

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 12%
Integration_Points: Payment Gateway, Real-time Update Service, Database Sync
Code_Module_Mapped: CX-Web, Payment-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Integration-Testing, Quality-Dashboard, Performance-Metrics, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment gateway integration, real-time update service, WebSocket connections
Performance_Baseline: Status update within 5 seconds of payment completion
Data_Requirements: Account with unpaid bill INV-001 ($78.45) available for payment

Prerequisites

Setup_Requirements: Account with unpaid current bill, payment gateway connectivity enabled
User_Roles_Permissions: Utility Customer role with payment authorization
Test_Data: Account: testuser@demo.com with unpaid bill INV-001 amount $78.45 due 4/15/2025
Prior_Test_Cases: CSS01US02_TC_001 (Dashboard display), Payment gateway connectivity test

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Login and navigate to "Billing & Payments" page

Bill listing displays with INV-001 showing "Unpaid" status in red

Account: testuser@demo.com, Target Bill: INV-001

Establish baseline unpaid status

2

Verify initial KPI card values before payment

Unpaid Bills: 1, Unpaid Amount: $78.45, Total Bills: 6

Expected baseline: 1 unpaid bill, $78.45 unpaid amount

Document pre-payment state

3

Locate INV-001 in bill listing table and verify status column

Status shows "Unpaid" with red color indicator

Bill: INV-001, Expected Status: "Unpaid" (red)

Confirm target bill status

4

Click the payment action button ($ icon) for INV-001

Payment modal opens with title "Pay Bill" and bill details

Modal Title: "Pay Bill", Bill Number: INV-001, Amount: $78.45

Access payment functionality

5

Verify payment modal displays correct bill information

Bill Number: INV-001, Service Type: Electric, Issue Date: 3/10/2025, Due Date: 4/15/2025, Total Amount: $78.45

All details must match user story sample data exactly

Confirm payment data accuracy

6

Confirm "Online Payment" is selected by default and click "Pay $78.45" button

User redirects to payment gateway with bill amount $78.45

Payment Method: Online Payment (selected), Amount: $78.45

AC12, AC13 - Default method and gateway redirect

7

Complete payment successfully in payment gateway using test card

Payment processes successfully, confirmation displayed in gateway

Test Card: 4111111111111111, CVV: 123, Exp: 12/25

Use successful test payment data

8

Wait for automatic redirect back to billing page (no manual refresh)

System automatically returns to bill listing without manual page reload

Expected: Automatic redirect within 10 seconds

AC14 - Automatic redirect after payment

9

Verify success message appears on return

Success message displays: "Payment successful" or similar confirmation

Expected: Payment success notification

Payment completion confirmation

10

Check INV-001 status in bill listing without manual refresh

INV-001 status automatically changes from "Unpaid" (red) to "Paid" (green)

Bill: INV-001, New Status: "Paid" (green)

AC3 - Real-time status update

11

Verify KPI cards update automatically without page refresh

Unpaid Bills: 0, Unpaid Amount: $0.00, Total Bills: 6

Expected: Automatic KPI recalculation

Real-time dashboard updates

12

Verify payment action button is no longer available for INV-001

Payment action ($ icon) disappears or becomes disabled for INV-001

Bill: INV-001, Expected: No payment button

AC8 - Payment restriction logic

13

Verify receipt action button becomes available for INV-001

Receipt action button appears for the now-paid bill

Bill: INV-001, Expected: Receipt button available

Payment receipt access

14

Check browser network tab for real-time update mechanism

Verify WebSocket connections or AJAX polling for status updates

N/A

Technical validation of real-time implementation

Verification Points

Primary_Verification: Bill status automatically changes from "Unpaid" to "Paid" without manual page refresh
Secondary_Verifications: KPI cards update automatically, payment actions adjust appropriately, success message displays
Negative_Verification: No manual refresh required, no delayed status updates, no inconsistent data states

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording status change timing and automatic updates]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken including payment processing]
Defects_Found: [Bug IDs if real-time updates fail or delay]
Screenshots_Logs: [Evidence of status changes and automatic updates]

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Payment gateway connectivity, authentication
Blocked_Tests: Other payment flow tests depend on real-time updates
Parallel_Tests: Cannot run parallel with other payment tests
Sequential_Tests: Must run after baseline dashboard tests

Additional Information

Notes: Critical integration test ensuring seamless user experience with immediate feedback
Edge_Cases: Network delays, payment gateway timeouts, concurrent payment attempts
Risk_Areas: Payment status synchronization, user experience during network issues, data consistency
Security_Considerations: Payment data integrity, secure status transmission, audit trail maintenance

Missing Scenarios Identified

Scenario_1: Real-time update behavior when multiple bills are paid in sequence
Type: Integration
Rationale: Sequential payment processing and status update handling
Priority: P2-High

Scenario_2: Real-time update failure recovery when WebSocket connection drops
Type: Error Handling
Rationale: Graceful degradation and automatic reconnection for real-time features
Priority: P2-High



Test Case 4: Bill Sorting by Issue Date Descending Order

Test Case Metadata

Test Case ID: CSS01US02_TC_004
Title: Verify bills are sorted by issue date in descending order with most recent first using user story sample data
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Bill Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Sorting, UI, MOD-BillMgmt, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-QA, Report-Engineering, Customer-All, Risk-Low, Business-High, Revenue-Impact-Medium, Integration-Database, Data-Display

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: Database Query Service, UI Display Logic
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance, QA
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Database with user story sample bill data, UI sorting logic
Performance_Baseline: < 1 second sort display
Data_Requirements: Complete user story sample data with exact issue dates

Prerequisites

Setup_Requirements: Account with all 6 bills from user story sample data
User_Roles_Permissions: Utility Customer role
Test_Data: Bills with exact issue dates: INV-001 (3/10/2025), INV-002 (3/8/2025), INV-003 (2/10/2025), INV-004 (2/8/2025), INV-005 (1/10/2025), INV-006 (1/8/2025)
Prior_Test_Cases: CSS01US02_TC_001 (Dashboard access)

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Login and navigate to "Billing & Payments" page

Bill listing table loads with "Issue Date" column header visible

Account: testuser@demo.com

Access bill listing display

2

Locate the "Issue Date" column in bill listing table

Column header "Issue Date" is clearly visible and properly aligned

Expected Column: "Issue Date"

Verify column presence and labeling

3

Verify first bill in list has most recent issue date

First row shows INV-001 with issue date "3/10/2025"

Expected First: INV-001, Issue Date: 3/10/2025

Most recent bill at top position

4

Verify second bill in list follows chronological order

Second row shows INV-002 with issue date "3/8/2025"

Expected Second: INV-002, Issue Date: 3/8/2025

Second most recent bill

5

Verify third bill maintains descending date order

Third row shows INV-003 with issue date "2/10/2025"

Expected Third: INV-003, Issue Date: 2/10/2025

February bills follow March bills

6

Verify fourth bill continues chronological sequence

Fourth row shows INV-004 with issue date "2/8/2025"

Expected Fourth: INV-004, Issue Date: 2/8/2025

Earlier February bill

7

Verify fifth bill follows date progression

Fifth row shows INV-005 with issue date "1/10/2025"

Expected Fifth: INV-005, Issue Date: 1/10/2025

January bills follow February

8

Verify last bill has oldest issue date

Last row shows INV-006 with issue date "1/8/2025"

Expected Last: INV-006, Issue Date: 1/8/2025

Oldest bill at bottom position

9

Verify complete date sequence integrity

Full sequence: 3/10/2025 → 3/8/2025 → 2/10/2025 → 2/8/2025 → 1/10/2025 → 1/8/2025

Expected: Strict descending chronological order

No date sequence breaks

10

Check date format consistency across all entries

All dates display in MM/DD/YYYY format consistently

Expected Format: MM/DD/YYYY

Uniform date formatting

11

Verify sorting is automatic (no manual sort required)

Bills appear in correct order immediately upon page load

N/A

AC4 - Automatic descending sort

12

Test with different screen resolutions for consistency

Date sorting remains consistent at tablet resolution 1024x768

Resolution: 1024x768

Cross-resolution validation

Verification Points

Primary_Verification: Bills display in exact descending chronological order: 3/10/2025, 3/8/2025, 2/10/2025, 2/8/2025, 1/10/2025, 1/8/2025
Secondary_Verifications: Consistent date formatting, proper column alignment, automatic sorting
Negative_Verification: No ascending order, no random order, no date formatting inconsistencies

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual bill order and date sequence]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if sorting order incorrect]
Screenshots_Logs: [Evidence of bill listing order and date sequence]

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Bill listing display functionality
Blocked_Tests: N/A - Independent sorting validation
Parallel_Tests: Can run with other UI display tests
Sequential_Tests: Should run after basic bill listing tests

Additional Information

Notes: Fundamental sorting requirement ensuring users see most recent bills first for better usability
Edge_Cases: Bills with same issue date, invalid dates, large datasets with many bills
Risk_Areas: Database query performance, UI rendering with large datasets, date parsing accuracy
Security_Considerations: No sensitive data exposure in sorting logic, consistent data access patterns

Missing Scenarios Identified

Scenario_1: Sorting behavior with bills having identical issue dates
Type: Edge Case
Rationale: Secondary sorting criteria when primary sort (date) is identical
Priority: P3-Medium

Scenario_2: Sorting performance with large number of bills (100+ bills)
Type: Performance
Rationale: Ensure sorting remains responsive with realistic customer bill history
Priority: P3-Medium




Test Case 5: Status Indicator Color Validation for All Bill States

Test Case Metadata

Test Case ID: CSS01US02_TC_005
Title: Verify status indicators display accurate colors: Paid (green), Unpaid (red), Carried Forward (orange) with exact user story bills
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Bill Management
Test Type: UI
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, UI, Visual-Validation, MOD-BillMgmt, P2-High, Phase-Regression, Type-UI, Platform-Web, Report-User-Acceptance, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Cross-Browser-Results, Customer-All, Risk-Low, Business-High, Revenue-Impact-Low, Integration-UIFramework, Visual-Testing

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 6%
Integration_Points: UI Framework, CSS Styling Engine
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: User-Acceptance, QA, Quality-Dashboard, Module-Coverage, Cross-Browser-Results
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: CSS styling framework, bill status data with all three states
Performance_Baseline: Immediate color rendering
Data_Requirements: Bills representing all three status states from user story

Prerequisites

Setup_Requirements: Account with bills in all three status states
User_Roles_Permissions: Utility Customer role
Test_Data: INV-001 (Unpaid), INV-002 (Paid), plus one Carried Forward bill for complete validation
Prior_Test_Cases: CSS01US02_TC_004 (Bill listing display)

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Login and navigate to "Billing & Payments" page

Bill listing displays with "Status" column showing color-coded statuses

Account: testuser@demo.com

Access status indicators

2

Locate INV-002 with "Paid" status in the bill listing

INV-002 shows "Paid" status with green color indicator

Bill: INV-002, Amount: $42.30, Expected Status: "Paid" (green)

User story sample - paid bill

3

Verify green color properties for Paid status

Green color is clearly distinguishable and consistent with success indicators

Color verification: Green (#28a745 or similar)

AC5 - Green for paid

4

Locate INV-001 with "Unpaid" status in the bill listing

INV-001 shows "Unpaid" status with red color indicator

Bill: INV-001, Amount: $78.45, Expected Status: "Unpaid" (red)

User story sample - unpaid bill

5

Verify red color properties for Unpaid status

Red color is clearly distinguishable and consistent with warning/alert indicators

Color verification: Red (#dc3545 or similar)

AC5 - Red for unpaid

6

Locate bill with "Carried Forward" status in the bill listing

Carried Forward bill shows "Carried Forward" status with orange color indicator

Expected Status: "Carried Forward" (orange)

Business rule - orange for carried forward

7

Verify orange color properties for Carried Forward status

Orange color is clearly distinguishable from both green and red

Color verification: Orange (#fd7e14 or similar)

AC5 - Orange for carried forward

8

Check color consistency across multiple instances

All "Paid" bills use same green, all "Unpaid" bills use same red

Verify: Consistent color coding across all bills

Color scheme consistency

9

Test color accessibility with browser zoom at 150%

Colors remain distinguishable and clear at increased zoom level

Zoom level: 150%

Accessibility validation

10

Verify color contrast meets accessibility standards

All status colors have sufficient contrast against background

Background: White or light background

WCAG compliance check

11

Test status color visibility in different lighting conditions

Colors remain distinguishable with adjusted monitor brightness

Monitor brightness: 50%, 100%

Visual accessibility test

12

Check color consistency in dashboard KPI cards vs listing

Status-related colors match between dashboard cards and bill listing

Compare: KPI warning icons vs listing status colors

UI consistency validation

Verification Points

Primary_Verification: Paid status displays in green, Unpaid status displays in red, Carried Forward status displays in orange
Secondary_Verifications: Color consistency across instances, accessibility compliance, visual clarity
Negative_Verification: No color mixing, no unclear status indicators, no accessibility issues

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual colors observed and accessibility validation]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if color coding incorrect or accessibility issues]
Screenshots_Logs: [Evidence of color coding and visual validation]

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Bill listing display with status data
Blocked_Tests: N/A - Independent visual validation
Parallel_Tests: Can run with other UI validation tests
Sequential_Tests: Should run after bill listing and status update tests

Additional Information

Notes: Visual validation ensuring intuitive user experience with clear status communication
Edge_Cases: High contrast mode, color-blind accessibility, custom browser themes
Risk_Areas: Color accessibility for vision-impaired users, cross-browser color rendering
Security_Considerations: No security implications for color coding

Missing Scenarios Identified

Scenario_1: Color accessibility validation for color-blind users
Type: Accessibility
Rationale: Ensure status indicators work for users with color vision deficiency
Priority: P2-High

Scenario_2: Cross-browser color consistency validation
Type: Compatibility
Rationale: Verify colors render consistently across different browsers
Priority: P3-Medium



Test Case 6: Currency Display Format with Symbol and Decimal Places

Test Case Metadata

Test Case ID: CSS01US02_TC_006
Title: Verify all monetary amounts display with currency symbol ($) and two decimal places using exact user story amounts
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Bill Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Currency, Formatting, MOD-BillMgmt, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Engineering, Report-QA, Report-User-Acceptance, Customer-All, Risk-Low, Business-High, Revenue-Impact-Medium, Integration-OnboardingModule, Currency-Display

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: Currency Service, Onboarding Module, UI Formatting
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Module-Coverage, Engineering, QA, User-Acceptance
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Currency formatting service, onboarding module configuration
Performance_Baseline: Immediate formatting display
Data_Requirements: Complete user story sample data with exact amounts

Prerequisites

Setup_Requirements: Account with all user story sample bills and amounts
User_Roles_Permissions: Utility Customer role
Test_Data: Exact user story amounts: $78.45, $42.30, $105.75, $38.20, $92.65, $45.10
Prior_Test_Cases: CSS01US02_TC_001 (Dashboard display)

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Login and navigate to "Billing & Payments" page

Page loads with dashboard KPI cards and bill listing visible

Account: testuser@demo.com

Access monetary displays

2

Verify "Unpaid Amount" KPI card currency format

Displays "$78.45" with dollar symbol and exactly two decimal places

Expected: $78.45

User story sample - unpaid amount

3

Check INV-001 amount in bill listing "Amount" column

Shows "$78.45" with proper currency formatting

Bill: INV-001, Expected: $78.45

User story sample - electric bill

4

Check INV-002 amount in bill listing "Amount" column

Shows "$42.30" with proper currency formatting

Bill: INV-002, Expected: $42.30

User story sample - water bill

5

Check INV-003 amount in bill listing "Amount" column

Shows "$105.75" with proper currency formatting

Bill: INV-003, Expected: $105.75

User story sample - electric bill

6

Check INV-004 amount in bill listing "Amount" column

Shows "$38.20" with proper currency formatting

Bill: INV-004, Expected: $38.20

User story sample - water bill

7

Check INV-005 amount in bill listing "Amount" column

Shows "$92.65" with proper currency formatting

Bill: INV-005, Expected: $92.65

User story sample - gas bill

8

Check INV-006 amount in bill listing "Amount" column

Shows "$45.10" with proper currency formatting

Bill: INV-006, Expected: $45.10

User story sample - water bill

9

Open payment modal for INV-001 to check payment amount format

Payment modal shows "Total Amount: $78.45" with proper formatting

Modal Amount: $78.45

Payment display formatting

10

Verify payment button displays correct format

Pay button shows "Pay $78.45" with currency symbol and decimals

Button Text: "Pay $78.45"

AC13 - Payment button formatting

11

Test with amounts having round numbers (if available)

Any whole dollar amounts display as "$XX.00" format

Example: $50.00 format

Decimal consistency validation

12

Verify currency symbol consistency across all displays

All monetary amounts use same "$" symbol positioning (before amount)

Expected: $ prefix, not suffix

Currency symbol placement

13

Check decimal precision - no more or less than 2 decimal places

All amounts show exactly 2 digits after decimal point

Format: XX.XX (never XX.X or XX.XXX)

AC6 - Two decimal places exactly

14

Verify large amounts maintain proper formatting

Amounts over $1000 display with appropriate comma separators

Example: $1,234.56 format

Large number formatting

Verification Points

Primary_Verification: All monetary amounts display with "$" symbol and exactly two decimal places (.XX)
Secondary_Verifications: Consistent symbol placement, proper comma separators for large amounts
Negative_Verification: No missing currency symbols, no incorrect decimal places, no formatting inconsistencies

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual currency formats observed]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if currency formatting incorrect]
Screenshots_Logs: [Evidence of currency formatting across different displays]

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Dashboard and bill listing display
Blocked_Tests: Currency integration tests
Parallel_Tests: Can run with other formatting validation tests
Sequential_Tests: Should run before currency source validation

Additional Information

Notes: Financial data formatting critical for user trust and regulatory compliance
Edge_Cases: Very large amounts, zero amounts, negative amounts (refunds), international currency codes
Risk_Areas: Financial data accuracy, regulatory compliance, user confusion from poor formatting
Security_Considerations: Accurate financial data display, no data corruption in formatting

Missing Scenarios Identified

Scenario_1: Currency formatting with very large amounts (over $10,000)
Type: Edge Case
Rationale: Ensure formatting scales properly for high-value utility bills
Priority: P3-Medium

Scenario_2: Currency formatting behavior with zero amounts and refunds
Type: Edge Case
Rationale: Handle special financial scenarios correctly
Priority: P3-Medium



Test Case 7: Currency Source Integration with Onboarding Module

Test Case Metadata

Test Case ID: CSS01US02_TC_007
Title: Verify currency information is correctly retrieved from onboarding module and applied consistently
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Bill Management
Test Type: Integration
Test Level: Integration
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Integration, Currency, MOD-BillMgmt, P2-High, Phase-Regression, Type-Integration, Platform-Web, Report-Integration-Testing, Report-Engineering, Report-Quality-Dashboard, Report-Module-Coverage, Report-API-Test-Results, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-OnboardingModule, Cross-Module

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Onboarding
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Onboarding Module, Currency Service, Configuration API
Code_Module_Mapped: CX-Web, Onboarding-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Integration-Testing, Engineering, Quality-Dashboard, Module-Coverage, API-Test-Results
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Onboarding module service, currency configuration API, billing service integration
Performance_Baseline: < 2 seconds currency lookup
Data_Requirements: Onboarding module with configurable currency settings

Prerequisites

Setup_Requirements: Access to onboarding module configuration, ability to modify currency settings
User_Roles_Permissions: Utility Customer role, Admin access to onboarding configuration
Test_Data: Account with bills, onboarding module with USD configuration initially
Prior_Test_Cases: Onboarding module connectivity test

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Verify current onboarding module currency configuration

Onboarding module shows USD ($) as configured currency

Expected Currency: USD ($)

Establish baseline configuration

2

Login to billing portal and navigate to "Billing & Payments"

All monetary amounts display with USD dollar symbol ($)

Account: testuser@demo.com

Verify current currency display

3

Document current currency displays in dashboard and listing

Record: KPI cards show "78.45",billlistingshows"78.45", bill listing shows "

78.45",billlistingshows"" symbols

Current Display: $ symbol throughout

Baseline USD formatting

4

Access onboarding module configuration panel

Onboarding admin panel loads with currency settings accessible

Admin Access: Required for configuration

Administrative access verification

5

Change currency setting from USD to EUR in onboarding module

Currency configuration successfully updated to EUR (€)

Change: USD → EUR (€)

Test currency modification

6

Save currency configuration changes in onboarding module

Configuration saved successfully with confirmation message

Expected: "Configuration saved" message

Confirm configuration persistence

7

Return to billing portal and refresh the page

Page reloads and retrieves updated currency configuration

N/A

Test integration refresh

8

Verify KPI cards now display EUR currency symbol

"Unpaid Amount" card shows "€78.45" instead of "$78.45"

Expected: €78.45 (EUR symbol)

AC7 - Currency from onboarding

9

Check bill listing amounts for updated currency symbol

All bill amounts now display with "€" symbol: €78.45, €42.30, etc.

Expected: € symbol for all amounts

Integration consistency check

10

Open payment modal to verify currency in payment flow

Payment modal shows "Total Amount: €78.45" with EUR symbol

Expected Payment Amount: €78.45

Payment integration validation

11

Verify payment button reflects new currency

Pay button displays "Pay €78.45" with EUR symbol

Expected Button: "Pay €78.45"

Payment button integration

12

Test with additional currency change to GBP

Change onboarding currency to GBP (£) and verify integration

Change: EUR → GBP (£)

Multiple currency change test

13

Verify GBP currency displays correctly throughout system

All amounts show "£" symbol: £78.45, £42.30, etc.

Expected: £ symbol consistently

Second integration validation

14

Restore original USD currency configuration

Reset onboarding module to USD ($) configuration

Restore: GBP → USD ($)

Test environment cleanup

15

Confirm restoration displays USD symbols correctly

All amounts return to "$" symbol display

Expected: $ symbol restored

Integration restoration verification

Verification Points

Primary_Verification: Currency changes in onboarding module automatically reflect in billing portal displays
Secondary_Verifications: All monetary displays update consistently, payment flows use correct currency
Negative_Verification: No mixed currency symbols, no integration delays or failures

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording currency integration behavior and symbol changes]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken including configuration changes]
Defects_Found: [Bug IDs if currency integration fails]
Screenshots_Logs: [Evidence of currency changes and integration behavior]

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Onboarding module connectivity, currency configuration access
Blocked_Tests: Currency display tests depend on this integration
Parallel_Tests: Cannot run parallel with other currency configuration tests
Sequential_Tests: Should run after basic currency formatting tests

Additional Information

Notes: Critical integration test ensuring multi-currency support and configuration synchronization
Edge_Cases: Onboarding service unavailable, invalid currency codes, configuration rollback scenarios
Risk_Areas: Service integration failures, currency data synchronization, user experience during configuration changes
Security_Considerations: Configuration access controls, data consistency during currency changes

Missing Scenarios Identified

Scenario_1: Currency integration behavior when onboarding service is temporarily unavailable
Type: Error Handling
Rationale: Graceful degradation and fallback currency handling
Priority: P2-High

Scenario_2: Currency configuration change impact on existing payment transactions
Type: Integration
Rationale: Ensure in-progress payments handle currency changes correctly
Priority: P2-High






Test Case 8: Current Bill Payment Restriction Validation

Test Case Metadata

Test Case ID: CSS01US02_TC_008
Title: Verify users can only pay for current generated bills with payment action restricted to latest unpaid bill
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Bill Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Negative, Consumer, Billing, Payment-Restriction, Business-Rules, MOD-BillMgmt, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Engineering, Report-User-Acceptance, Report-Module-Coverage, Report-QA, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-PaymentService, Payment-Logic

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 12%
Integration_Points: Payment Service, Business Rule Engine, Bill Status Logic
Code_Module_Mapped: CX-Web, Payment-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Engineering, User-Acceptance, Module-Coverage, QA
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Critical

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment service, business rule engine, bill status management
Performance_Baseline: Immediate action button state determination
Data_Requirements: Account with mix of current and older bills in various payment states

Prerequisites

Setup_Requirements: Account with multiple bills including current unpaid and older paid bills
User_Roles_Permissions: Utility Customer role with payment authorization
Test_Data: INV-001 (current unpaid, $78.45), INV-002 through INV-006 (older bills, various states)
Prior_Test_Cases: CSS01US02_TC_001 (Dashboard access)

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Login and navigate to "Billing & Payments" page

Bill listing displays with "Actions" column showing various action buttons

Account: testuser@demo.com

Access payment action controls

2

Identify INV-001 as current unpaid bill in listing

INV-001 shows "Unpaid" status with issue date 3/10/2025 (most recent)

Bill: INV-001, Status: Unpaid, Issue Date: 3/10/2025

Current bill identification

3

Verify payment action button is visible for INV-001

INV-001 row shows payment action button ($ icon) enabled and clickable

Expected: Payment button visible for INV-001

AC8 - Current bill payment allowed

4

Identify INV-002 as older paid bill in listing

INV-002 shows "Paid" status with issue date 3/8/2025 (older than INV-001)

Bill: INV-002, Status: Paid, Issue Date: 3/8/2025

Older paid bill identification

5

Verify payment action button is NOT visible for INV-002

INV-002 row shows no payment action button ($ icon absent)

Expected: No payment button for INV-002

Paid bill payment restriction

6

Check INV-003 (older paid bill) for payment action availability

INV-003 row shows no payment action button due to paid status

Bill: INV-003, Status: Paid, Issue Date: 2/10/2025

Additional paid bill validation

7

Check INV-004 (older paid bill) for payment action availability

INV-004 row shows no payment action button due to paid status

Bill: INV-004, Status: Paid, Issue Date: 2/8/2025

Consistent paid bill restriction

8

Check INV-005 (older paid bill) for payment action availability

INV-005 row shows no payment action button due to paid status

Bill: INV-005, Status: Paid, Issue Date: 1/10/2025

Historical paid bill restriction

9

Check INV-006 (older paid bill) for payment action availability

INV-006 row shows no payment action button due to paid status

Bill: INV-006, Status: Paid, Issue Date: 1/8/2025

Oldest bill payment restriction

10

Click payment action button for INV-001

Payment modal opens successfully with correct bill details

Modal opens for: INV-001, Amount: $78.45

Current bill payment access

11

Verify modal displays "current bill" context correctly

Payment modal shows INV-001 details: Electric service, $78.45, due 4/15/2025

Modal Details: INV-001, Electric, $78.45, Due: 4/15/2025

Current bill payment confirmation

12

Close payment modal and verify action button states remain consistent

Payment modal closes, INV-001 still shows payment button, others don't

Consistency Check: Only INV-001 has payment option

Action state persistence

13

Test with hypothetical older unpaid bill scenario (if available)

If older unpaid bills exist, verify they also lack payment action buttons

Hypothetical: Older unpaid bill should not have payment button

Business rule - current bill only

14

Verify tooltips or help text explain payment restriction

Hover over disabled areas shows explanation of current bill payment limitation

Expected: Tooltip explaining "Only current bill can be paid"

User guidance on restriction

Verification Points

Primary_Verification: Only the current unpaid bill (INV-001) displays payment action button
Secondary_Verifications: All older bills lack payment buttons regardless of status, tooltips provide guidance
Negative_Verification: No payment access for historical bills, no workaround methods available

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording payment button availability per bill and restriction enforcement]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Critical bug IDs if payment restrictions bypassed or incorrectly applied]
Screenshots_Logs: [Evidence of payment button states and restriction enforcement]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Bill listing display with status information
Blocked_Tests: Payment processing tests depend on correct restriction logic
Parallel_Tests: Can run with other business rule validation tests
Sequential_Tests: Must run before payment modal and processing tests

Additional Information

Notes: Critical business rule ensuring payment workflow integrity and preventing unauthorized historical payments
Edge_Cases: Multiple current bills scenario, bills with identical issue dates, carried forward bill payment rules
Risk_Areas: Business rule bypass vulnerabilities, incorrect payment authorization, revenue loss from missed payments
Security_Considerations: Payment authorization controls, business rule enforcement, audit trail for payment attempts

Missing Scenarios Identified

Scenario_1: Payment restriction behavior when multiple bills have the same current issue date
Type: Business Rule
Rationale: Define payment priority when multiple bills are equally "current"
Priority: P2-High

Scenario_2: Payment restriction enforcement for carried forward bills vs current bills
Type: Business Rule
Rationale: Clarify payment hierarchy between carried forward and current unpaid bills
Priority: P2-High



Test Case 9: Payment Modal Display and Launch Functionality

Test Case Metadata

Test Case ID: CSS01US02_TC_009
Title: Verify payment modal opens correctly when clicking payment icon with proper overlay and form display
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Bill Management
Test Type: UI
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, UI, Modal, Payment, MOD-BillMgmt, P1-Critical, Phase-Smoke, Type-UI, Platform-Web, Report-User-Acceptance, Report-Quality-Dashboard, Report-QA, Report-Engineering, Report-Module-Coverage, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-UIFramework, Modal-Display

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: UI Framework, Modal Component Library, Payment Service
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: User-Acceptance, Quality-Dashboard, QA, Engineering, Module-Coverage
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Modal UI framework, payment form components, JavaScript modal libraries
Performance_Baseline: Modal opens within 500ms
Data_Requirements: Account with current unpaid bill available for payment

Prerequisites

Setup_Requirements: Account with unpaid current bill showing payment action
User_Roles_Permissions: Utility Customer role
Test_Data: INV-001 unpaid bill with payment action button available
Prior_Test_Cases: CSS01US02_TC_008 (Payment action availability)

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Login and navigate to "Billing & Payments" page

Bill listing displays with payment action buttons visible

Account: testuser@demo.com

Access payment actions

2

Locate INV-001 in bill listing with payment action button

INV-001 row shows payment action button ($ icon) in Actions column

Bill: INV-001, Amount: $78.45, Status: Unpaid

Identify payment-enabled bill

3

Click the payment action button ($ icon) for INV-001

Payment modal opens immediately overlaying the page

Expected: Modal appears within 500ms

AC9 - Payment modal opening

4

Verify modal has proper title and header

Modal displays "Pay Bill" title at the top

Expected Modal Title: "Pay Bill"

User story wireframe reference

5

Verify modal subtitle provides context

Modal shows subtitle "Complete your bill payment securely."

Expected Subtitle: "Complete your bill payment securely."

User story modal content

6

Check modal overlay behavior

Modal overlays the entire page with semi-transparent background

Expected: Dark overlay behind modal

Standard modal behavior

7

Verify modal positioning and centering

Modal appears centered both horizontally and vertically on screen

Expected: Centered modal placement

UI responsiveness check

8

Check modal contains payment form elements

Modal displays form fields and payment options

Expected: Form fields visible in modal

Payment form presence

9

Verify modal has close button functionality

Modal displays X button in top-right corner

Expected: Close (X) button visible

Modal dismissal option

10

Click the X button to close modal

Modal closes and returns to bill listing page

Expected: Modal dismisses cleanly

Close functionality test

11

Re-open payment modal by clicking payment action again

Modal opens again consistently with same behavior

Expected: Consistent modal behavior

Repeatability validation

12

Verify clicking outside modal area dismisses it

Click on dark overlay area closes the modal

Expected: Click-outside dismissal

Standard modal interaction

13

Re-open modal and verify Cancel button functionality

Cancel button at bottom of modal closes it

Expected: Cancel button closes modal

Alternative dismissal method

14

Check modal responsiveness at different screen sizes

Modal scales appropriately at 1024x768 resolution

Test Resolution: 1024x768

Responsive design validation

Verification Points

Primary_Verification: Payment modal opens when clicking payment icon and displays with proper overlay behavior
Secondary_Verifications: Modal contains required elements, proper positioning, multiple dismissal methods work
Negative_Verification: No modal display issues, no JavaScript errors, no layout problems

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording modal behavior and UI element verification]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if modal display or behavior issues found]
Screenshots_Logs: [Evidence of modal display and interaction behavior]

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Payment action button availability
Blocked_Tests: Payment modal content validation depends on modal opening
Parallel_Tests: Can run with other UI modal tests
Sequential_Tests: Must run before payment modal content and processing tests

Additional Information

Notes: Foundation UI test ensuring payment workflow accessibility through proper modal behavior
Edge_Cases: Multiple modal instances, modal in different browser states, modal with browser extensions
Risk_Areas: JavaScript modal framework failures, responsive design issues, browser compatibility
Security_Considerations: Modal content security, iframe security if payment gateway embedded

Missing Scenarios Identified

Scenario_1: Modal behavior when multiple payment actions are clicked rapidly
Type: UI Edge Case
Rationale: Prevent multiple modal instances or UI conflicts
Priority: P3-Medium

Scenario_2: Modal accessibility for keyboard navigation and screen readers
Type: Accessibility
Rationale: Ensure payment modal is accessible to users with disabilities
Priority: P2-High



Test Case 10: Payment Modal Bill Details Display Validation

Test Case Metadata

Test Case ID: CSS01US02_TC_010
Title: Verify payment modal displays complete bill details: bill number, service type, issue date, due date, total amount
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Bill Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Payment, Modal, Data-Display, MOD-BillMgmt, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Engineering, Report-Module-Coverage, Report-User-Acceptance, Report-QA, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-PaymentService, Data-Accuracy

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 10%
Integration_Points: Payment Service, Bill Data Service, Modal UI Components
Code_Module_Mapped: CX-Web, Payment-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Engineering, Module-Coverage, User-Acceptance, QA
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Critical

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment service API, bill data retrieval service, modal UI framework
Performance_Baseline: Bill details populate within 1 second
Data_Requirements: INV-001 bill with complete user story sample data

Prerequisites

Setup_Requirements: Account with INV-001 bill containing exact user story data
User_Roles_Permissions: Utility Customer role
Test_Data: INV-001: Electric service, $78.45, Issue: 3/10/2025, Due: 4/15/2025
Prior_Test_Cases: CSS01US02_TC_009 (Payment modal opening)

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Login and navigate to "Billing & Payments" page

Bill listing displays with INV-001 available for payment

Account: testuser@demo.com

Access payment functionality

2

Click payment action button for INV-001

Payment modal opens with "Pay Bill" title and bill information section

Bill: INV-001

Open payment modal for validation

3

Locate "Bill Information" section in modal

Modal displays "Bill Information" section header clearly

Expected Section: "Bill Information"

User story modal structure

4

Verify "Bill Number" field displays correctly

Field shows label "Bill Number" with value "INV-001"

Expected: Bill Number: INV-001

AC10 - Bill number display

5

Verify "Service Type" field displays correctly

Field shows label "Service Type" with value "Electric"

Expected: Service Type: Electric

User story sample data

6

Verify "Issue Date" field displays correctly

Field shows label "Issue Date" with value "3/10/2025" with calendar icon

Expected: Issue Date: 📅 3/10/2025

AC10 - Issue date display with icon

7

Verify "Due Date" field displays correctly

Field shows label "Due Date" with value "4/15/2025" with calendar icon

Expected: Due Date: 📅 4/15/2025

AC10 - Due date display with icon

8

Verify "Total Amount" field displays prominently

Field shows "Total Amount" label with value "$78.45" in larger font

Expected: Total Amount: $78.45

User story modal design

9

Check field label alignment and formatting

All field labels are left-aligned, values are right-aligned

Expected: Consistent field formatting

UI consistency validation

10

Verify currency formatting matches system standard

Total amount displays with $ symbol and two decimal places

Expected Format: $78.45 (not $78.4 or 78.45)

AC6 - Currency formatting

11

Check date formatting consistency

Both dates use same MM/DD/YYYY format throughout modal

Expected Format: MM/DD/YYYY consistently

Date format standardization

12

Verify service type matches bill listing data

Service type "Electric" matches what's shown in bill listing

Cross-reference: Bill listing service type

Data consistency check

13

Validate bill number matches bill listing data

Bill number "INV-001" exactly matches bill listing entry

Cross-reference: Bill listing bill number

Data integrity validation

14

Check total amount matches bill listing data

Amount "$78.45" exactly matches amount shown in bill listing

Cross-reference: Bill listing amount

Financial data accuracy

15

Verify all required fields are present and populated

No empty fields, all AC10 required fields display with data

Required: Bill #, Service Type, Issue Date, Due Date, Amount

Complete data display validation

Verification Points

Primary_Verification: Modal displays all required bill details: INV-001, Electric, 3/10/2025, 4/15/2025, $78.45
Secondary_Verifications: Proper formatting, field alignment, data consistency with bill listing
Negative_Verification: No missing fields, no data mismatches, no formatting errors

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual bill details displayed and formatting verification]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Critical bug IDs if bill details incorrect or missing]
Screenshots_Logs: [Evidence of modal bill details display and data accuracy]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Payment modal opening functionality
Blocked_Tests: Payment processing tests depend on accurate bill details
Parallel_Tests: Can run with other modal content validation tests
Sequential_Tests: Must run after modal opening, before payment method selection

Additional Information

Notes: Critical data accuracy test ensuring customers see correct bill information before payment
Edge_Cases: Very long bill numbers, service types with special characters, future due dates
Risk_Areas: Data retrieval failures, formatting inconsistencies, financial data accuracy
Security_Considerations: Accurate financial data display, data integrity during modal population

Missing Scenarios Identified

Scenario_1: Modal bill details display for bills with multiple service types
Type: Business Rule
Rationale: Verify "Multi Service" display logic in payment modal
Priority: P2-High

Scenario_2: Modal bill details behavior when bill data is temporarily unavailable
Type: Error Handling
Rationale: Graceful error handling and user notification for data retrieval issues
Priority: P2-High




Test Case 11: Multi-Service Type Display Logic Validation

Test Case Metadata

Test Case ID: CSS01US02_TC_011
Title: Verify system displays "Multi Service" when bill contains more than one service type
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Bill Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Business-Rules, Multi-Service, MOD-BillMgmt, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Engineering, Report-User-Acceptance, Report-QA, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-BillingService, Service-Logic

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: Billing Service, Service Classification Logic, UI Display Rules
Code_Module_Mapped: CX-Web, Billing-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Engineering, User-Acceptance, QA
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Billing service with multi-service bill creation capability, service classification logic
Performance_Baseline: Service type determination within 500ms
Data_Requirements: Test bill containing multiple services (Electric + Water or similar)

Prerequisites

Setup_Requirements: Ability to create or access bills with multiple service types
User_Roles_Permissions: Utility Customer role, Admin access for bill creation if needed
Test_Data: Multi-service test bill containing Electric + Water services
Prior_Test_Cases: CSS01US02_TC_001 (Bill listing access)

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Create or access test bill with multiple services (Electric + Water)

Multi-service bill available in system

Test Bill: MULTI-001 with Electric + Water services

Setup multi-service scenario

2

Login and navigate to "Billing & Payments" page

Bill listing displays including multi-service bill

Account: testuser@demo.com

Access bill listing with multi-service bill

3

Locate multi-service bill in the listing table

Multi-service bill appears in bill listing with other bills

Bill: MULTI-001 visible in listing

Identify multi-service bill

4

Check "Utility Service" column for multi-service bill

Column displays "Multi Service" instead of individual service names

Expected: "Multi Service" (not "Electric, Water")

AC11 - Multi-service display

5

Verify single-service bills still show specific service types

Regular bills show "Electric", "Water", "Gas" as specific service types

Reference: INV-001 (Electric), INV-002 (Water), INV-005 (Gas)

Single service comparison

6

Click payment action button for multi-service bill

Payment modal opens for multi-service bill

Bill: MULTI-001

Access multi-service payment modal

7

Verify "Service Type" field in payment modal shows "Multi Service"

Payment modal displays "Service Type: Multi Service"

Expected Modal Display: Service Type: Multi Service

AC11 - Modal multi-service display

8

Compare with single-service bill payment modal

Single-service modal shows specific service (e.g., "Electric")

Comparison: INV-001 modal shows "Electric"

Validation of different display logic

9

Check tooltip or additional detail for multi-service information

Hover or click reveals actual services included in multi-service bill

Expected: Tooltip showing "Electric + Water" details

User information enhancement

10

Verify multi-service bill sorting and filtering behavior

Multi-service bill sorts correctly by date, filters work properly

Test: Filter by status, sort by date

Integration with other features

11

Test with different multi-service combinations

Create bill with Electric + Gas, verify "Multi Service" display

Test Bill: Electric + Gas combination

Multiple combination validation

12

Verify three-service bill displays "Multi Service"

Bill with Electric + Water + Gas shows "Multi Service"

Test Bill: Electric + Water + Gas

Extended multi-service scenario

13

Check bill download displays multi-service information correctly

Downloaded PDF shows service breakdown or "Multi Service" designation

PDF Check: Service information clarity

Document generation validation

14

Verify receipt displays multi-service information after payment

Payment receipt clearly indicates multi-service payment

Receipt Check: Service clarity

Post-payment documentation

Verification Points

Primary_Verification: Bills with multiple services display "Multi Service" in both listing and payment modal
Secondary_Verifications: Single-service bills retain specific service names, tooltips provide service details
Negative_Verification: No service type confusion, no display of comma-separated service lists

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording multi-service display behavior and logic validation]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if multi-service logic incorrect]
Screenshots_Logs: [Evidence of multi-service display vs single-service display]

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Bill listing display and payment modal functionality
Blocked_Tests: N/A - Independent business rule validation
Parallel_Tests: Can run with other business rule tests
Sequential_Tests: Should run after basic bill display tests

Additional Information

Notes: Business rule test ensuring clear service type communication for complex billing scenarios
Edge_Cases: Bills with many services, services with similar names, service type changes over time
Risk_Areas: User confusion about services, billing clarity, service classification accuracy
Security_Considerations: Accurate service billing, no service misrepresentation

Missing Scenarios Identified

Scenario_1: Multi-service bill behavior when one service is disconnected
Type: Business Rule
Rationale: Service status changes impact on multi-service display
Priority: P3-Medium

Scenario_2: Multi-service bill payment allocation across services
Type: Business Logic
Rationale: How payment amount distributes across multiple services
Priority: P2-High



Test Case 12: Default Payment Method Selection Validation

Test Case Metadata

Test Case ID: CSS01US02_TC_012
Title: Verify "Online Payment" is automatically selected as default payment method in payment modal
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Bill Management
Test Type: UI
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Payment, UI, Default-Selection, MOD-BillMgmt, P2-High, Phase-Regression, Type-UI, Platform-Web, Report-User-Acceptance, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Engineering, Customer-All, Risk-Low, Business-High, Revenue-Impact-Medium, Integration-PaymentService, UI-Defaults

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: None
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 4%
Integration_Points: Payment Service, UI Default Logic, Form Controls
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: User-Acceptance, QA, Quality-Dashboard, Module-Coverage, Engineering
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment modal UI components, form default value logic
Performance_Baseline: Immediate default selection display
Data_Requirements: Any current unpaid bill for payment modal access

Prerequisites

Setup_Requirements: Account with current unpaid bill available for payment
User_Roles_Permissions: Utility Customer role
Test_Data: INV-001 or any current unpaid bill
Prior_Test_Cases: CSS01US02_TC_009 (Payment modal opening)

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Login and navigate to "Billing & Payments" page

Bill listing displays with payment actions available

Account: testuser@demo.com

Access payment functionality

2

Click payment action button for any current unpaid bill

Payment modal opens with complete payment form

Bill: INV-001 or current unpaid bill

Open payment modal

3

Locate "Payment Method" section in the modal

Payment Method section displays with available options

Expected Section: "Payment Method"

User story modal structure

4

Verify "Online Payment" option is present

"Online Payment" option visible with radio button or selection control

Expected Option: "Online Payment"

AC12 - Online payment option

5

Check "Online Payment" selection state immediately upon modal open

"Online Payment" radio button is automatically selected/checked

Expected State: Online Payment selected by default

AC12 - Default selection

6

Verify "Online Payment" option shows appropriate icon

Option displays credit card icon (💳) or similar payment icon

Expected Icon: Credit card or payment icon

User story modal design

7

Check for other payment method options (if any)

Verify other payment methods are NOT selected by default

Expected: Only Online Payment selected

Single default selection

8

Verify selection indicator is clearly visible

Selected state uses clear visual indicator (checked radio, highlighted)

Expected: Clear selection visual feedback

UI clarity validation

9

Test selection persistence when modal is closed and reopened

Close modal, reopen, verify Online Payment still defaults to selected

Expected: Consistent default behavior

Default persistence test

10

Verify payment method description text

"Online Payment" shows descriptive text about secure processing

Expected: "Secure payment processing with 256-bit SSL encryption"

User story security messaging

11

Check if selection affects payment button state

With default selection, "Pay $XX.XX" button should be enabled

Expected: Payment button enabled with default selection

Payment flow readiness

12

Verify selection affects subsequent payment flow

Default selection allows immediate progression to payment gateway

Expected: Direct payment flow without additional selection

User experience optimization

13

Test accessibility of default selection for screen readers

Screen reader announces "Online Payment selected by default"

Accessibility: Proper selection announcement

Accessibility compliance

14

Verify default selection works across different bills and amounts

Open payment modal for different bills, consistently defaults to Online Payment

Test with: Multiple bills if available

Consistency validation

Verification Points

Primary_Verification: "Online Payment" is automatically selected when payment modal opens
Secondary_Verifications: Clear visual indication, proper accessibility, consistent behavior
Negative_Verification: No other payment methods selected by default, no selection ambiguity

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording default selection behavior and UI state]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if default selection incorrect or missing]
Screenshots_Logs: [Evidence of default payment method selection state]

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Payment modal opening functionality
Blocked_Tests: Payment gateway redirection depends on method selection
Parallel_Tests: Can run with other UI default state tests
Sequential_Tests: Should run before payment processing tests

Additional Information

Notes: User experience optimization ensuring streamlined payment flow with sensible defaults
Edge_Cases: Multiple payment methods available, payment method unavailability, browser form autofill
Risk_Areas: User confusion, payment method availability, form state management
Security_Considerations: Default method security implications, payment method validation

Missing Scenarios Identified

Scenario_1: Default payment method behavior when online payment is temporarily unavailable
Type: Error Handling
Rationale: Graceful degradation and alternative method selection
Priority: P3-Medium

Scenario_2: Default selection behavior with stored payment preferences
Type: User Experience
Rationale: Integration with user payment preferences and saved methods
Priority: P3-Medium




Test Case 13: Payment Gateway Redirection Functionality

Test Case Metadata

Test Case ID: CSS01US02_TC_013
Title: Verify user redirects to payment gateway when clicking "Pay $78.45" button with proper URL transition
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Bill Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Payment, Integration, Gateway, MOD-BillMgmt, P1-Critical, Phase-Smoke, Type-Integration, Platform-Web, Report-Integration-Testing, Report-Engineering, Report-Quality-Dashboard, Report-Revenue-Impact-Tracking, Report-User-Acceptance, Customer-All, Risk-High, Business-Critical, Revenue-Impact-Critical, Integration-PaymentGateway, External-Service

Business Context

Customer_Segment: All
Revenue_Impact: Critical
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 15%
Integration_Points: Payment Gateway API, External Payment Service, URL Redirection Service
Code_Module_Mapped: CX-Web, Payment-Gateway-Integration
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Integration-Testing, Engineering, Quality-Dashboard, Revenue-Impact-Tracking, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Critical

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment gateway service availability, network connectivity, SSL certificates
Performance_Baseline: Redirection within 3 seconds
Data_Requirements: INV-001 bill with $78.45 amount for payment processing

Prerequisites

Setup_Requirements: Payment gateway integration enabled, test payment gateway credentials configured
User_Roles_Permissions: Utility Customer role with payment authorization
Test_Data: INV-001 bill, Amount: $78.45, Payment method: Online Payment
Prior_Test_Cases: CSS01US02_TC_010 (Payment modal), CSS01US02_TC_012 (Default payment method)

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Login and navigate to "Billing & Payments" page

Bill listing displays with INV-001 payment action available

Account: testuser@demo.com

Access payment functionality

2

Click payment action button for INV-001

Payment modal opens with bill details and payment form

Bill: INV-001, Amount: $78.45

Open payment modal

3

Verify payment modal displays correct amount in Pay button

Pay button shows "Pay $78.45" with exact amount from bill

Expected Button Text: "Pay $78.45"

AC13 - Correct amount display

4

Verify "Online Payment" is selected by default

Online Payment method is pre-selected in modal

Expected: Online Payment selected

Default method confirmation

5

Note current browser URL for reference

Record current URL: consumer-staging.bynry.com/billing

Current URL: consumer-staging.bynry.com/billing

Baseline URL documentation

6

Click "Pay $78.45" button to initiate payment

Button processes click and begins redirection

N/A

Payment initiation trigger

7

Monitor browser redirection behavior

Browser automatically redirects to external payment gateway URL

Expected: URL changes to payment gateway domain

AC13 - Gateway redirection

8

Verify new URL is external payment gateway

URL changes from internal domain to payment gateway domain

Expected: External payment URL (e.g., payments.gateway.com)

External service confirmation

9

Verify payment gateway page loads completely

Payment gateway interface displays with payment form

Expected: Payment gateway UI loads

Gateway accessibility validation

10

Check payment amount is correctly passed to gateway

Gateway displays $78.45 as payment amount

Expected Gateway Amount: $78.45

Amount parameter passing

11

Verify bill reference information is passed

Gateway shows reference to INV-001 or transaction ID

Expected Reference: INV-001 or generated transaction ID

Bill reference tracking

12

Check SSL security indicators in gateway

Browser shows SSL lock icon, HTTPS protocol in gateway URL

Expected: HTTPS secure connection

Security validation

13

Verify gateway displays merchant information

Payment page shows utility company name and payment details

Expected: Company branding and payment context

Merchant identification

14

Test browser back button behavior

Back button returns to billing portal with modal state preserved

Expected: Return to billing portal

Navigation behavior validation

15

Re-initiate payment to test consistency

Click Pay button again, verify consistent redirection behavior

Expected: Same redirection pattern

Reproducibility test

Verification Points

Primary_Verification: Clicking "Pay $78.45" button redirects user to external payment gateway with correct amount
Secondary_Verifications: Secure connection, proper amount and reference passing, consistent redirection behavior
Negative_Verification: No redirection failures, no amount discrepancies, no security warnings

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording redirection behavior and gateway integration]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Critical bug IDs if redirection fails or gateway integration issues]
Screenshots_Logs: [Evidence of redirection, gateway loading, and payment parameters]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Payment modal functionality, payment method selection
Blocked_Tests: Payment completion and return flow tests depend on gateway redirection
Parallel_Tests: Cannot run parallel with other payment gateway tests
Sequential_Tests: Must run before payment processing completion tests

Additional Information

Notes: Critical integration point ensuring revenue flow through proper payment gateway connectivity
Edge_Cases: Gateway service unavailability, network timeouts, SSL certificate issues, browser popup blockers
Risk_Areas: Payment service disruption, revenue loss, customer payment failures
Security_Considerations: Secure parameter passing, SSL/TLS encryption, PCI compliance, data protection

Missing Scenarios Identified

Scenario_1: Payment gateway redirection behavior when gateway service is temporarily unavailable
Type: Error Handling
Rationale: Graceful error handling and user notification for service disruptions
Priority: P1-Critical

Scenario_2: Payment redirection behavior with browser popup blockers enabled
Type: Compatibility
Rationale: Ensure payment flow works with common browser security settings
Priority: P2-High



Test Case 14: Payment Success Flow and Automatic Return

Test Case Metadata

Test Case ID: CSS01US02_TC_014
Title: Verify user automatically redirects back after successful payment completion with success message display
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Bill Management
Test Type: Integration
Test Level: End-to-End
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Billing, Payment, Success-Flow, Integration, MOD-BillMgmt, P1-Critical, Phase-Smoke, Type-Integration, Platform-Web, Report-Integration-Testing, Report-Quality-Dashboard, Report-Revenue-Impact-Tracking, Report-User-Acceptance, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-Critical, Integration-PaymentGateway, Success-Path

Business Context

Customer_Segment: All
Revenue_Impact: Critical
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 18%
Integration_Points: Payment Gateway Return Handler, Success Notification Service, Bill Status Update Service
Code_Module_Mapped: CX-Web, Payment-Service, Notification-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Integration-Testing, Quality-Dashboard, Revenue-Impact-Tracking, User-Acceptance, Engineering
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Critical

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment gateway return URL configuration, success notification service, bill status update service
Performance_Baseline: Return redirect within 10 seconds, status update within 5 seconds
Data_Requirements: INV-001 bill ready for successful payment processing

Prerequisites

Setup_Requirements: Payment gateway configured with return URLs, test payment credentials available
User_Roles_Permissions: Utility Customer role with payment authorization
Test_Data: INV-001 bill ($78.45), Test payment card: 4111111111111111 (success card)
Prior_Test_Cases: CSS01US02_TC_013 (Gateway redirection)

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Complete CSS01US02_TC_013 to reach payment gateway

User is on payment gateway with INV-001 payment form

Bill: INV-001, Amount: $78.45

Start from gateway redirection

2

Fill payment form with successful test card details

Payment form accepts card information

Test Card: 4111111111111111, CVV: 123, Exp: 12/25

Use successful test payment data

3

Enter cardholder name and billing information

Form accepts all required payment details

Name: Test User, ZIP: 12345

Complete payment form

4

Click "Pay" or "Submit Payment" button in gateway

Payment processes successfully in gateway

N/A

Initiate payment processing

5

Wait for payment processing completion

Gateway shows payment success confirmation

Expected: "Payment Successful" or similar

Payment processing validation

6

Monitor for automatic redirection back to billing portal

Browser automatically redirects back to billing application

Expected: Return to consumer-staging.bynry.com/billing

AC14 - Automatic redirect

7

Verify redirection occurs within reasonable timeframe

Redirect happens within 10 seconds of payment confirmation

Expected: < 10 seconds redirect time

Performance validation

8

Check for success message display upon return

Success message appears on billing page

Expected: "Payment successful" or "Your payment has been processed"

AC14 - Success message display

9

Verify success message formatting and visibility

Message displays prominently with success styling (green color, checkmark icon)

Expected: Green background, success icon, clear text

User experience validation

10

Check INV-001 status update in bill listing without refresh

INV-001 status automatically changes from "Unpaid" to "Paid"

Bill: INV-001, New Status: "Paid" (green)

AC3 - Real-time status update

11

Verify KPI dashboard cards update automatically

Unpaid Bills: 0, Unpaid Amount: $0.00, Total Bills: 6

Expected: Updated KPI values

Dashboard refresh validation

12

Check payment action button availability for INV-001

Payment action button no longer available for INV-001

Expected: No payment button for paid bill

Payment restriction enforcement

13

Verify receipt action button becomes available

Receipt action button appears for completed payment

Expected: Receipt button available for INV-001

Receipt access provision

14

Check browser URL after successful return

URL shows billing page without payment parameters

Expected: Clean billing URL

URL cleanup validation

15

Verify payment transaction appears in payment history (if accessible)

Transaction record shows successful payment for INV-001

Expected: Payment history entry

Transaction record validation

16

Test success message dismissal or timeout

Success message can be dismissed or automatically disappears

Expected: Message dismissal functionality

Message management

Verification Points

Primary_Verification: User automatically returns to billing portal after successful payment with success message displayed
Secondary_Verifications: Bill status updates to "Paid", KPI cards refresh, payment actions adjust appropriately
Negative_Verification: No payment processing errors, no redirection failures, no status update delays

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording payment success flow and return behavior]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken including payment processing]
Defects_Found: [Critical bug IDs if payment success flow fails]
Screenshots_Logs: [Evidence of payment completion, return redirect, and status updates]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Payment gateway redirection functionality
Blocked_Tests: Payment failure and cancellation flows
Parallel_Tests: Cannot run parallel with other payment processing tests
Sequential_Tests: Must run after gateway redirection tests

Additional Information

Notes: End-to-end payment success validation ensuring complete revenue collection workflow
Edge_Cases: Network delays during return, gateway return parameter corruption, status update service failures
Risk_Areas: Revenue loss from payment processing failures, customer experience degradation, data synchronization issues
Security_Considerations: Secure return URL handling, payment confirmation validation, transaction integrity

Missing Scenarios Identified

Scenario_1: Payment success flow behavior when bill status update service is temporarily unavailable
Type: Error Handling
Rationale: Ensure payment completion doesn't fail due to status update issues
Priority: P1-Critical

Scenario_2: Success message behavior when multiple payments are processed in quick succession
Type: User Experience
Rationale: Handle multiple payment scenarios gracefully
Priority: P2-High



Test Case 15: Payment Cancellation Flow and User Notification

Test Case Metadata

Test Case ID: CSS01US02_TC_015
Title: Verify payment cancelled message displays when user cancels payment in gateway
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Bill Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Billing, Payment, Cancellation, User-Experience, MOD-BillMgmt, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-User-Acceptance, Report-Quality-Dashboard, Report-QA, Report-Engineering, Report-Integration-Testing, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-PaymentGateway, Cancellation-Flow

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 8%
Integration_Points: Payment Gateway Cancellation Handler, Notification Service, Return URL Processing
Code_Module_Mapped: CX-Web, Payment-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: User-Acceptance, Quality-Dashboard, QA, Engineering, Integration-Testing
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment gateway cancellation handling, return URL configuration
Performance_Baseline: Cancellation return within 5 seconds
Data_Requirements: INV-001 bill available for payment cancellation test

Prerequisites

Setup_Requirements: Payment gateway configured for cancellation scenarios
User_Roles_Permissions: Utility Customer role
Test_Data: INV-001 bill ($78.45) in unpaid status
Prior_Test_Cases: CSS01US02_TC_013 (Gateway redirection)

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to payment gateway following CSS01US02_TC_013 steps

User reaches payment gateway with INV-001 payment form

Bill: INV-001, Amount: $78.45

Start from gateway access

2

Locate cancellation option in payment gateway

Gateway displays "Cancel", "Back", or "Return" button/link

Expected: Cancellation option visible

Gateway cancellation access

3

Click the cancellation/back button in payment gateway

Gateway processes cancellation request

N/A

Initiate payment cancellation

4

Monitor cancellation processing in gateway

Gateway acknowledges cancellation and prepares return

Expected: Cancellation confirmation in gateway

Gateway cancellation handling

5

Wait for automatic return to billing application

Browser redirects back to billing portal automatically

Expected: Return to consumer-staging.bynry.com/billing

Return redirect validation

6

Verify return occurs within reasonable timeframe

Return happens within 5 seconds of cancellation

Expected: < 5 seconds return time

Performance validation

7

Check for cancellation message display upon return

Cancellation message appears on billing page

Expected: "Payment cancelled" or similar message

AC15 - Cancellation message

8

Verify cancellation message formatting and styling

Message displays with appropriate styling (orange/warning color, info icon)

Expected: Warning styling, appropriate icon

User notification design

9

Check INV-001 bill status remains unchanged

INV-001 status remains "Unpaid" (no status change)

Bill: INV-001, Status: Still "Unpaid"

Status preservation validation

10

Verify KPI dashboard cards remain unchanged

Unpaid Bills: 1, Unpaid Amount: $78.45 (no changes)

Expected: KPI values unchanged

Dashboard consistency

11

Check payment action button remains available

Payment action button still available for INV-001

Expected: Payment button still present

Payment retry availability

12

Test payment retry capability after cancellation

Click payment button again to retry payment process

Expected: Payment modal opens normally

Retry functionality

13

Verify cancellation message can be dismissed

Message has dismiss button or automatically disappears

Expected: Message dismissal functionality

Message management

14

Test multiple cancellation scenarios for consistency

Cancel payment multiple times, verify consistent behavior

Expected: Consistent cancellation handling

Reproducibility validation

15

Check browser back button behavior after cancellation return

Back button navigates appropriately without payment issues

Expected: Normal navigation behavior

Browser integration validation

Verification Points

Primary_Verification: "Payment cancelled" message displays when user cancels payment in gateway
Secondary_Verifications: Bill status unchanged, payment retry available, proper message styling
Negative_Verification: No unintended status changes, no payment processing errors, no navigation issues

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording cancellation flow behavior and message display]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if cancellation flow incorrect or messages missing]
Screenshots_Logs: [Evidence of cancellation message and flow behavior]

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Payment gateway redirection functionality
Blocked_Tests: N/A - Independent cancellation validation
Parallel_Tests: Can run with other payment flow tests sequentially
Sequential_Tests: Should run after successful payment test

Additional Information

Notes: User experience test ensuring clear communication when payment is cancelled
Edge_Cases: Network issues during cancellation return, gateway timeout scenarios, multiple rapid cancellations
Risk_Areas: User confusion about cancellation status, payment retry complications
Security_Considerations: Secure cancellation handling, no payment data persistence after cancellation

Missing Scenarios Identified

Scenario_1: Payment cancellation behavior when cancellation return fails due to network issues
Type: Error Handling
Rationale: Graceful handling of return communication failures
Priority: P3-Medium

Scenario_2: Cancellation message behavior when multiple bills are being paid simultaneously
Type: User Experience
Rationale: Clear cancellation communication in complex scenarios
Priority: P3-Medium




Test Case 16: Payment Failure Flow and Error Notification

Test Case Metadata

Test Case ID: CSS01US02_TC_016
Title: Verify payment failed message displays when payment fails in gateway with appropriate error handling
Created By: Hetal
Created Date: August 14, 2025
Version: 1.0

Classification

Module/Feature: Bill Management
Test Type: Negative
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Negative, Consumer, Billing, Payment, Failure-Handling, Error-Management, MOD-BillMgmt, P1-Critical, Phase-Regression, Type-Negative, Platform-Web, Report-Quality-Dashboard, Report-Engineering, Report-Integration-Testing, Report-User-Acceptance, Report-QA, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-PaymentGateway, Error-Flow

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 8 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 12%
Integration_Points: Payment Gateway Error Handler, Error Notification Service, Failure Recovery Logic
Code_Module_Mapped: CX-Web, Payment-Service, Error-Handler
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Engineering, Integration-Testing, User-Acceptance, QA
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Critical

Requirements Traceability

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment gateway error simulation, error notification service
Performance_Baseline: Error return within 10 seconds
Data_Requirements: INV-001 bill and test decline card for payment failure

Prerequisites

Setup_Requirements: Payment gateway configured for error testing scenarios
User_Roles_Permissions: Utility Customer role
Test_Data: INV-001 bill ($78.45), Test decline card: 4000000000000002
Prior_Test_Cases: CSS01US02_TC_013 (Gateway redirection)

Test Procedure

Step #

Action

Expected Result

Test Data

Comments

1

Navigate to payment gateway following CSS01US02_TC_013 steps

User reaches payment gateway with INV-001 payment form

Bill: INV-001, Amount: $78.45

Start from gateway access

2

Fill payment form with test decline card details

Payment form accepts card information

Test Decline Card: 4000000000000002, CVV: 123, Exp: 12/25

Use card designed to fail

3

Enter cardholder name and billing information

Form accepts all required payment details

Name: Test User, ZIP: 12345

Complete payment form

4

Click "Pay" or "Submit Payment" button in gateway

Payment form submits to gateway processing

N/A

Initiate payment processing

5

Wait for payment processing completion

Gateway processes payment and returns decline response

Expected: Payment declined by gateway

Decline processing validation

6

Monitor gateway failure message display

Gateway shows payment failure notification

Expected: "Payment declined" or similar error

Gateway error handling

7

Wait for automatic return to billing application

Browser automatically redirects back despite failure

Expected: Return to consumer-staging.bynry.com/billing

Failure return redirect

8

Verify return occurs within reasonable timeframe

Return happens within 10 seconds of failure notification

Expected: < 10 seconds return time

Performance validation

9

Check for failure message display upon return

Failure message appears on billing page

Expected: "Payment failed" or "Payment could not be processed"

AC16 - Failure message display

10

Verify failure message formatting and styling

Message displays with error styling (red color, error icon, clear text)

Expected: Red background, error icon, prominent display

Error message design

11

Check INV-001 bill status remains unchanged

INV-001 status remains "Unpaid" (no status change)

Bill: INV-001, Status: Still "Unpaid"

Status preservation validation

12

Verify KPI dashboard cards remain unchanged

Unpaid Bills: 1, Unpaid Amount: $78.45 (no changes)

Expected: KPI values unchanged

Dashboard consistency

13

Check payment action button remains available

Payment action button still available for INV-001

Expected: Payment button still present

Payment retry availability

14

Test payment retry capability after failure

Click payment button again to retry payment process

Expected: Payment modal opens normally

Retry functionality

15

Verify failure message provides helpful guidance

Message includes suggestion to try again or contact support

Expected: "Please try again or contact customer support"

User guidance provision

16

Check browser URL after failure return

URL shows billing page without error parameters

Expected: Clean billing URL

URL cleanup validation

17

Test with different failure scenarios (insufficient funds, expired card)

Various failure types return appropriate error messages

Test Cards: 4000000000000259 (insufficient funds)

Multiple error scenario validation

18

Verify failure message can be dismissed

Message has dismiss button or automatically disappears after time

Expected: Message dismissal functionality

Message management

Verification Points

Primary_Verification: "Payment failed" message displays when payment fails in gateway
Secondary_Verifications: Bill status unchanged, payment retry available, helpful error guidance provided
Negative_Verification: No unintended status changes, no system errors, no user confusion

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording payment failure flow behavior and error message display]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Critical bug IDs if failure handling incorrect]
Screenshots_Logs: [Evidence of failure message and error handling behavior]

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Payment gateway redirection functionality
Blocked_Tests: N/A - Independent failure validation
Parallel_Tests: Can run with other error handling tests
Sequential_Tests: Should run after successful payment and cancellation tests

Additional Information

Notes: Critical error handling test ensuring user awareness and recovery options for payment failures
Edge_Cases: Gateway timeouts, network failures during return, multiple failure attempts
Risk_Areas: Customer frustration, revenue loss, unclear error communication
Security_Considerations: Secure error handling, no sensitive data exposure in error messages

Missing Scenarios Identified

Scenario_1: Payment failure behavior when error return communication fails
Type: Error Handling
Rationale: Double-failure scenario handling and user notification
Priority: P2-High

Scenario_2: Payment failure message behavior with specific decline reasons (fraud, expired card, etc.)
Type: User Experience
Rationale: Specific error guidance for different failure types
Priority: P2-High







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