Account Transfer Request Test Cases - CIS01US12

Test Case 1:  Verify consumer search by name with auto-suggestions displays accurate results

Test Case Metadata

• Test Case ID: CIS01US12_TC_001
• Title: Verify consumer search by name with auto-suggestions displays accurate results
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Smoke
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, API, Database, UI, MOD-Transfer, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Report-Product, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Customer-All, Risk-Low, Business-Critical, Revenue-Impact-High, Integration-CxServices, Consumer-Search, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Low
• Complexity_Level: Medium
• Expected_Execution_Time: 3 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: CxServices, API, Consumer Database
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Module-Coverage, Smoke-Test-Results, Engineering, Product
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC1 - Consumer search by name and account number with auto-suggestions
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_002, CIS01US12_TC_003

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Consumer database, SMART360 platform, Account management system
• Performance_Baseline: < 2 seconds response time
• Data_Requirements: Consumer accounts with names: "John Smith", "AAA BBB", account numbers: "12345678", "Con52"

Prerequisites

• Setup_Requirements: Access to SMART360 platform, Consumer database populated
• User_Roles_Permissions: Customer Executive role with transfer creation permissions
• Test_Data: Consumer: "AAA BBB" (Con52), "John Smith" (12345678), Address: "U10-DMA06-V-LEPEA-B0, 34, U10-DMA06-TBD, U10-DMA06-V-LEPEA, U10-FULUASOU JR WTP, Urban West, Upolu, Upolu, 445"
• Prior_Test_Cases: Login functionality verified

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to https://platform-staging.bynry.com/	Platform login page loads completely	https://platform-staging.bynry.com/	Baseline navigation
2	Enter valid Customer Executive credentials and click Login button	Successfully logged into SMART360 platform with CE dashboard visible	Valid CE credentials	Authentication verification
3	Click bento menu icon (☰) → select "Consumer Services"	Consumer Services module opens with service options	N/A	Module navigation
4	From side menu, click "Transfer" tab	Transfer dashboard displays with KPIs: Pending Transfers, Completed This Month, Avg Processing Time, Success Rate	N/A	Feature navigation
5	Click "+Create Transfer Request" button (blue button top right)	Create Transfer Request page opens showing Application Progress with 4 steps: Customer Verification, Transfer Details, Document Upload, Review & Submit	N/A	Request initiation
6	In Customer Search field, type "AAA"	Auto-suggestions appear below search field showing consumers with names starting with "AAA"	"AAA"	Auto-suggestion test with exact user story data
7	Verify search results display consumer details	Consumer list shows with Name, Account Number, Phone, Email, Address for matching consumers	Expected: "AAA BBB" appears in results	Results verification
8	Click on "AAA BBB" from auto-suggestions	Consumer details auto-populate in Selected Customer section below	"AAA BBB" selection	Selection verification
9	Verify Selected Customer section displays: Account: Con52, Name: AAA BBB, Phone: 2342342, Email: AAB@yopmail.com	All consumer details correctly displayed with exact data from user story	Account: Con52, Name: AAA BBB, Phone: 2342342, Email: AAB@yopmail.com	Data validation with exact user story sample data
10	Verify Customer Name field auto-fills with "AAA BBB" and Service Address shows complete address	Name and address fields populated from selected customer data	Customer Name: "AAA BBB", Service Address: "U10-DMA06-V-LEPEA-B0, 34, U10-DMA06-TBD..."	Auto-population verification
11	Click "Continue to Service Selection" button	Form proceeds to step 2 Transfer Details with Transfer Type & Schedule section	N/A	Successful progression to next step

Verification Points

• Primary_Verification: Consumer search returns accurate auto-suggestions matching entered text
• Secondary_Verifications: Selected customer data auto-populates all required fields accurately, Search performance under 2 seconds
• Negative_Verification: Invalid search terms do not return irrelevant results

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Daily
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Login functionality
• Blocked_Tests: CIS01US12_TC_002, CIS01US12_TC_003
• Parallel_Tests: None
• Sequential_Tests: Must complete before proceeding to transfer type selection

Additional Information

• Notes: Critical test for consumer identification workflow, impacts all subsequent transfer steps
• Edge_Cases: Consumer names with special characters, partial matches, case sensitivity
• Risk_Areas: Database performance with large consumer datasets, auto-suggestion accuracy
• Security_Considerations: Consumer data access control, PII protection in search results

Missing Scenarios Identified

• Scenario_1: Consumer search with special characters (O'Brien, José)
  
  
• • Type: Edge Case
  • Rationale: Real-world names contain special characters, system must handle properly
  • Priority: P2-High
• Scenario_2: Search performance with large result sets (1000+ consumers)
  
  
• • Type: Performance
  • Rationale: System performance critical for user experience in large utilities
  • Priority: P2-High

---

Test Case 2:  Verify consumer search by account number returns accurate consumer data

Test Case Metadata

• Test Case ID: CIS01US12_TC_002
• Title: Verify consumer search by account number returns accurate consumer data
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Smoke
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Consumer, API, Database, UI, MOD-Transfer, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Engineering, Report-Product, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Customer-All, Risk-Low, Business-Critical, Revenue-Impact-High, Integration-CxServices, Account-Search, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Low
• Complexity_Level: Medium
• Expected_Execution_Time: 3 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: CxServices, API, Consumer Database
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Module-Coverage, Smoke-Test-Results, Regression-Coverage, Engineering
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC1 - Consumer search by name and account number with auto-suggestions
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_001, CIS01US12_TC_003

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Consumer database, SMART360 platform, Account management system
• Performance_Baseline: < 2 seconds response time
• Data_Requirements: Consumer accounts: Con52, 12345678 with associated consumer data

Prerequisites

• Setup_Requirements: Access to SMART360 platform, Consumer database populated with test accounts
• User_Roles_Permissions: Customer Executive role with transfer creation permissions
• Test_Data: Account numbers: "Con52" (AAA BBB), "12345678" (John Smith), Phone: "2342342", Email: "AAB@yopmail.com"
• Prior_Test_Cases: Login functionality verified

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to https://platform-staging.bynry.com/	Platform login page loads completely	https://platform-staging.bynry.com/	Baseline navigation
2	Enter valid Customer Executive credentials and click Login button	Successfully logged into SMART360 platform with CE dashboard visible	Valid CE credentials	Authentication verification
3	Click bento menu icon (☰) → select "Consumer Services"	Consumer Services module opens with service options	N/A	Module navigation
4	From side menu, click "Transfer" tab	Transfer dashboard displays with KPIs section	N/A	Feature navigation
5	Click "+Create Transfer Request" button	Create Transfer Request page opens with Customer Search section	N/A	Request initiation
6	In Customer Search field, type account number "Con52"	Auto-suggestions appear showing consumers with account number "Con52"	"Con52"	Account search test with exact user story data
7	Verify search results show consumer with account Con52	Consumer "AAA BBB" appears in search results with account number Con52	Expected: AAA BBB (Con52)	Account number verification
8	Click on consumer "AAA BBB" with account "Con52"	Consumer details auto-populate in Selected Customer section	"AAA BBB" (Con52)	Selection verification
9	Verify Selected Customer displays: Account: Con52, Name: AAA BBB, Phone: 2342342, Email: AAB@yopmail.com, Address: Complete address	All consumer data fields populated accurately from account lookup	Account: Con52, Name: AAA BBB, Phone: 2342342, Email: AAB@yopmail.com	Data integrity check with exact user story data
10	Clear search and type "12345678" to test second account	Search results update to show consumer with account 12345678	"12345678"	Second account test
11	Verify second account search returns appropriate consumer data	Consumer data for account 12345678 displays correctly	Expected: John Smith or associated consumer	Multiple account verification
12	Select first consumer (Con52) and click "Continue to Service Selection"	Form proceeds to Transfer Details step with selected consumer data retained	Con52 consumer data	Successful progression

Verification Points

• Primary_Verification: Account number search returns correct consumer data
• Secondary_Verifications: All consumer data fields populated accurately, Search handles multiple account formats
• Negative_Verification: Invalid account numbers do not return incorrect consumer data

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Daily
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Login functionality
• Blocked_Tests: Transfer type selection tests
• Parallel_Tests: CIS01US12_TC_001
• Sequential_Tests: Must complete before proceeding to transfer configuration

Additional Information

• Notes: Critical for accurate consumer identification via account numbers, commonly used by customer service
• Edge_Cases: Account numbers with leading zeros, alphanumeric account formats, case sensitivity
• Risk_Areas: Database indexing on account numbers, performance with large account datasets
• Security_Considerations: Account number validation, unauthorized access prevention

Missing Scenarios Identified

• Scenario_1: Search with partial account numbers
  
  
• • Type: Edge Case
  • Rationale: Users may not remember complete account numbers
  • Priority: P3-Medium
• Scenario_2: Account number format validation
  
  
• • Type: Validation
  • Rationale: Ensure only valid account formats accepted
  • Priority: P2-High

---

Test Case 3:  Verify transfer type selection is required and prevents form submission without selection

Test Case Metadata

• Test Case ID: CIS01US12_TC_003
• Title: Verify transfer type selection is required and prevents form submission without selection
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Negative, Transfer-Type, Validation, UI, MOD-Transfer, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Validation-Required, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 4 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Transfer Configuration, Validation Engine
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, User-Acceptance, QA
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC2 - Transfer type selection required from dropdown, AC3 - Effective date selection with date picker
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_001, CIS01US12_TC_004

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Transfer type configuration, Form validation engine
• Performance_Baseline: < 1 second validation response
• Data_Requirements: Consumer: "AAA BBB" (Con52), Transfer types: "ownership transfer", "Name Transfer"

Prerequisites

• Setup_Requirements: Transfer types configured in system settings
• User_Roles_Permissions: Customer Executive role
• Test_Data: Consumer: "AAA BBB" (Con52), Phone: 2342342, Email: AAB@yopmail.com
• Prior_Test_Cases: CIS01US12_TC_001 or CIS01US12_TC_002 (consumer selection)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete consumer selection using "AAA BBB" (Con52) from previous test	Selected Customer section populated with AAA BBB data	Consumer: AAA BBB (Con52)	Setup from previous test
2	Click "Continue to Service Selection" button	Navigate to step 2: Transfer Details page with Transfer Type & Schedule section	N/A	Page navigation
3	Verify Transfer Type dropdown is present and marked as required (red asterisk)	Transfer Type field visible with "-- Select Transfer Type --" placeholder and required indicator	N/A	Required field verification
4	Leave Transfer Type dropdown unselected and attempt to click "Continue to Documentation"	Error message displays: "Transfer Type is required" and form does not proceed	No selection	Validation test - AC2 compliance
5	Verify form remains on Transfer Details page with error message visible	Page does not advance, error message displayed prominently	N/A	Form validation enforcement
6	Click Transfer Type dropdown to open options	Dropdown opens showing available transfer types from system settings	N/A	Dropdown functionality
7	Verify dropdown contains transfer type options	"ownership transfer" and "Name Transfer" options visible in dropdown	Transfer types: "ownership transfer", "Name Transfer"	Options verification with exact user story data
8	Select "ownership transfer" from dropdown	Dropdown closes with "ownership transfer" selected and displayed	"ownership transfer"	Selection test with user story sample data
9	Verify Transfer Type field now shows selected value	Field displays "ownership transfer" and required field error clears	"ownership transfer"	Selection confirmation
10	Click Effective Date field (marked as required)	Date picker opens for date selection	N/A	Date picker activation
11	Attempt to select past date in date picker	Past dates are disabled/grayed out in date picker	Yesterday's date	Date validation test
12	Select valid future date: "8/12/2025"	Date field populates with selected date "8/12/2025"	"8/12/2025"	Future date selection with user story format
13	Click "Continue to Documentation" with both fields completed	Form successfully proceeds to step 3: Document Upload page	N/A	Successful progression

Verification Points

• Primary_Verification: Transfer type selection is mandatory for form progression
• Secondary_Verifications: Dropdown populates from system settings, Error messages clear when requirements met
• Negative_Verification: Form cannot proceed without both transfer type and effective date selections

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Consumer selection (TC_001 or TC_002)
• Blocked_Tests: Document upload tests (TC_011, TC_012)
• Parallel_Tests: None
• Sequential_Tests: Requires consumer selection, blocks document upload

Additional Information

• Notes: Critical validation test ensuring data integrity for transfer processing
• Edge_Cases: Dropdown with many transfer types, system setting changes affecting options
• Risk_Areas: Form validation logic, transfer type configuration management
• Security_Considerations: Transfer type authorization based on user role

Missing Scenarios Identified

• Scenario_1: Transfer type availability based on consumer type (residential vs commercial)
  
  
• • Type: Business Rule
  • Rationale: Different transfer types may apply to different consumer categories
  • Priority: P2-High
• Scenario_2: Transfer type selection persistence during session
  
  
• • Type: User Experience
  • Rationale: Ensure selections preserved if user navigates away and returns
  • Priority: P3-Medium

---

Test Case 4:  Verify effective date selection with date picker validation for future dates only

Test Case Metadata

• Test Case ID: CIS01US12_TC_004
• Title: Verify effective date selection with date picker validation for future dates only
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Date-Validation, UI, Form-Validation, MOD-Transfer, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-Medium, Date-Picker, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 4 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Date Validation Engine, Calendar Component
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, User-Acceptance, Cross-Browser-Results
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: AC3 - Effective date selection with date picker (future dates only)
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_003, CIS01US12_TC_005

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Date picker component, Date validation service
• Performance_Baseline: < 1 second date picker response
• Data_Requirements: Consumer: "AAA BBB" (Con52), Transfer type: "ownership transfer"

Prerequisites

• Setup_Requirements: Date picker component configured, system date/time accurate
• User_Roles_Permissions: Customer Executive role
• Test_Data: Consumer: "AAA BBB" (Con52), Transfer type: "ownership transfer", Test dates: current date, future dates, past dates
• Prior_Test_Cases: CIS01US12_TC_003 (transfer type selection)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete consumer selection and transfer type selection from previous tests	On Transfer Details page with "ownership transfer" selected	Consumer: AAA BBB (Con52), Transfer type: "ownership transfer"	Setup from previous tests
2	Locate Effective Date field (marked with red asterisk for required)	Effective Date field visible with placeholder "dd-mm-yyyy" and required indicator	N/A	Field identification
3	Click on Effective Date field	Date picker opens with calendar widget displaying current month	N/A	Date picker activation
4	Verify current date and past dates are disabled/grayed out	Past dates and current date appear disabled (grayed out) in date picker	Current date: August 13, 2025	Past date restriction verification
5	Attempt to click on yesterday's date (August 12, 2025)	Date is not selectable, no action occurs when clicking	August 12, 2025	Past date validation test
6	Click on current date (August 13, 2025)	Current date may be selectable or disabled based on business rules	August 13, 2025	Current date test
7	Navigate to next month using arrow buttons in date picker	Date picker navigates to September 2025 with future dates enabled	September 2025	Calendar navigation
8	Select future date: September 15, 2025	Date picker closes and field populates with "15/09/2025" or system date format	September 15, 2025	Future date selection
9	Verify selected date displays in correct format	Date field shows "15/09/2025" or configured system format	Expected format: "15/09/2025"	Date format verification
10	Click Effective Date field again to change selection	Date picker reopens with September 15, 2025 highlighted as selected	N/A	Date picker reopening
11	Select different future date: December 8, 2025 (using user story format)	Date picker updates selection to December 8, 2025	December 8, 2025 (8/12/2025 format)	Date change test with user story format
12	Verify updated date reflects in field	Field updates to show "8/12/2025" following user story date format	"8/12/2025"	Format consistency with user story
13	With both Transfer Type and Effective Date completed, click "Continue to Documentation"	Form proceeds to step 3: Document Upload page	N/A	Successful form progression

Verification Points

• Primary_Verification: Only future dates are selectable in date picker
• Secondary_Verifications: Date format matches system configuration, Selected dates persist correctly
• Negative_Verification: Past dates cannot be selected, Invalid dates are rejected

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Transfer type selection (TC_003)
• Blocked_Tests: New customer information tests (TC_005)
• Parallel_Tests: None
• Sequential_Tests: Sequential with transfer type selection

Additional Information

• Notes: Critical for ensuring transfers are scheduled for future effective dates only
• Edge_Cases: Leap year dates, timezone considerations, business day validation
• Risk_Areas: Date validation logic, cross-browser date picker compatibility
• Security_Considerations: Date range validation prevents backdated transfers

Missing Scenarios Identified

• Scenario_1: Business day validation (excluding weekends/holidays)
  
  
• • Type: Business Rule
  • Rationale: Transfers may need to be effective on business days only
  • Priority: P2-High
• Scenario_2: Date picker keyboard navigation accessibility
  
  
• • Type: Accessibility
  • Rationale: Users should be able to navigate date picker using keyboard
  • Priority: P3-Medium

---

Test Case 5: Verify new account holder first name and last name field validation with text-only input

Test Case Metadata

• Test Case ID: CIS01US12_TC_005
• Title: Verify new account holder first name and last name field validation with text-only input
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Negative, Input-Validation, Form-Fields, UI, MOD-Transfer, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Field-Validation, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 4 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Form Validation Engine, Input Sanitization
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, User-Acceptance, Security-Validation
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC4 - First name and last name required for new account holder
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_004, CIS01US12_TC_006

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Form validation engine, Input validation service
• Performance_Baseline: < 1 second validation response
• Data_Requirements: Consumer: "AAA BBB" (Con52), Transfer type: "ownership transfer", Effective date: "8/12/2025"

Prerequisites

• Setup_Requirements: Form validation rules configured
• User_Roles_Permissions: Customer Executive role
• Test_Data: Valid names: "GGG", "HHH" (from user story), Invalid inputs: "123456", special characters
• Prior_Test_Cases: CIS01US12_TC_004 (effective date selection)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete previous steps: consumer selection (AAA BBB), transfer type (ownership transfer), effective date (8/12/2025)	On Transfer Details page with New Customer Information section visible	Previous test data: AAA BBB (Con52), ownership transfer, 8/12/2025	Setup from previous tests
2	Scroll down to New Customer Information section	Section displays with required fields: New Customer First Name*, New Customer Last Name*, New Customer Email*, New Customer Phone*	N/A	Section identification
3	Locate New Customer First Name field (marked with red asterisk)	Field visible with placeholder "Enter first name" and required indicator	N/A	Required field verification
4	Leave First Name field empty and click in Last Name field	Error message displays: "First Name is required"	Empty string	Required field validation test
5	Enter numbers "123456" in First Name field	Error message displays: "First Name must contain only text" or similar validation message	"123456"	Text-only validation test
6	Clear field and enter special characters "!@#$%"	Error message displays indicating invalid characters for name field	"!@#$%"	Special character validation
7	Clear field and enter valid first name "GGG" (from user story sample data)	Field accepts input without error, validation message clears	"GGG"	Valid input test with user story data
8	Verify field shows "GGG" and help text displays "Legal first name as it appears on identification"	Field populated correctly with helper text visible	"GGG"	Input confirmation and help text
9	Click in Last Name field without entering data	Focus moves to Last Name field	N/A	Field navigation
10	Leave Last Name field empty and attempt to move to next field	Error message displays: "Last Name is required"	Empty string	Last name required validation
11	Enter numbers "789012" in Last Name field	Error message displays: "Last Name must contain only text"	"789012"	Last name text validation
12	Clear field and enter valid last name "HHH" (from user story sample data)	Field accepts input without error, shows helper text "Legal last name as it appears on identification"	"HHH"	Valid last name with user story data
13	Verify both name fields show "GGG" and "HHH" with no validation errors	Both fields populated correctly, no error messages visible	First: "GGG", Last: "HHH"	Complete name validation success

Verification Points

• Primary_Verification: First name and last name fields are required and accept only text input
• Secondary_Verifications: Validation messages clear when valid input provided, Helper text guides users appropriately
• Negative_Verification: Numeric and special characters are rejected in name fields

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Effective date selection (TC_004)
• Blocked_Tests: Email validation (TC_006)
• Parallel_Tests: None
• Sequential_Tests: Must complete before email/phone validation

Additional Information

• Notes: Critical validation for new account holder identity verification
• Edge_Cases: Names with apostrophes, hyphens, international characters
• Risk_Areas: Input sanitization, XSS prevention in name fields
• Security_Considerations: Proper encoding of name data, SQL injection prevention

Missing Scenarios Identified

• Scenario_1: International name character support (José, O'Brien)
  
  
• • Type: Internationalization
  • Rationale: Real-world names contain international characters
  • Priority: P2-High
• Scenario_2: Maximum name length validation
  
  
• • Type: Boundary Testing
  • Rationale: Prevent excessively long name entries
  • Priority: P3-Medium

---

 Test Case 6:  Verify email address format validation for new account holder with comprehensive format checking

Test Case Metadata

• Test Case ID: CIS01US12_TC_006
• Title: Verify email address format validation for new account holder with comprehensive format checking
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Email-Validation, Input-Validation, Form-Fields, MOD-Transfer, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Security-Validation, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Email-Format, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Email Validation Service, Communication System
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Security-Validation, User-Acceptance
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC5 - Email address format validation for new account holder
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_005, CIS01US12_TC_007

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Email validation service, Regular expression engine
• Performance_Baseline: < 1 second validation response
• Data_Requirements: Valid email: "GGHHHGGHH@yopmail.com" (from user story), Invalid email formats for testing

Prerequisites

• Setup_Requirements: Email validation rules configured
• User_Roles_Permissions: Customer Executive role
• Test_Data: Names: "GGG", "HHH", Valid email from user story: "GGHHHGGHH@yopmail.com", Invalid formats for testing
• Prior_Test_Cases: CIS01US12_TC_005 (name validation)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete name field validation with "GGG" and "HHH" from previous test	New Customer First Name: "GGG", Last Name: "HHH" populated without errors	GGG, HHH	Setup from previous test
2	Locate New Customer Email field (marked with red asterisk for required)	Field visible with placeholder "Enter email address" and helper text "Primary email for account communications"	N/A	Email field identification
3	Leave Email field empty and click in Phone field	Error message displays: "Email address is required"	Empty string	Required field validation
4	Enter invalid email format without @ symbol: "invalid-email"	Error message displays: "Please enter valid email format"	"invalid-email"	Format validation - missing @
5	Clear field and enter email missing domain: "test@"	Error message displays: "Please enter valid email format"	"test@"	Format validation - missing domain
6	Clear field and enter email without domain extension: "test@gmail"	Error message displays: "Please enter valid email format"	"test@gmail"	Format validation - missing TLD
7	Clear field and enter email with invalid characters: "test@gm!ail.com"	Error message displays indicating invalid characters in domain	"test@gm!ail.com"	Special character validation
8	Clear field and enter valid email format: "GGHHHGGHH@yopmail.com" (from user story)	Field accepts input without error, validation message clears	"GGHHHGGHH@yopmail.com"	Valid email test with user story data
9	Verify email field displays entered value and shows green checkmark or success indicator	Email field shows "GGHHHGGHH@yopmail.com" with visual success confirmation	"GGHHHGGHH@yopmail.com"	Success indication verification
10	Test email with subdomain: "test@mail.example.com"	Valid email format accepted	"test@mail.example.com"	Subdomain validation
11	Test email with numbers: "user123@domain456.com"	Valid email format accepted	"user123@domain456.com"	Alphanumeric validation
12	Return to user story email and verify it persists: "GGHHHGGHH@yopmail.com"	Email field retains user story sample data correctly	"GGHHHGGHH@yopmail.com"	Data persistence verification
13	Verify field helper text shows "Primary email for account communications"	Helper text visible and appropriate	N/A	Helper text verification

Verification Points

• Primary_Verification: Email field validates proper email format including @ symbol and domain
• Secondary_Verifications: Visual feedback provided for valid/invalid emails, Helper text guides user appropriately
• Negative_Verification: Invalid email formats are rejected with clear error messages

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Name validation (TC_005)
• Blocked_Tests: Phone validation (TC_007)
• Parallel_Tests: None
• Sequential_Tests: Sequential with name validation

Additional Information

• Notes: Critical for communication with new account holder throughout transfer process
• Edge_Cases: International domain names, very long email addresses, case sensitivity
• Risk_Areas: Email validation regex accuracy, international email format support
• Security_Considerations: Email injection prevention, proper email encoding

Missing Scenarios Identified

• Scenario_1: International domain email validation (.भारत, .москва)
  
  
• • Type: Internationalization
  • Rationale: Global utility companies may have international customers
  • Priority: P3-Medium
• Scenario_2: Email deliverability verification
  
  
• • Type: Integration
  • Rationale: Ensure emails can actually be delivered to provided addresses
  • Priority: P2-High

---

Test Case 7: Verify phone number format validation for new account holder with international format support

Test Case Metadata

• Test Case ID: CIS01US12_TC_007
• Title: Verify phone number format validation for new account holder with international format support
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Phone-Validation, Input-Validation, Form-Fields, MOD-Transfer, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Phone-Format, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Phone Validation Service, Communication System
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, User-Acceptance, International-Compatibility
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC6 - Phone number format validation and relationship selection required
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_006, CIS01US12_TC_008

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Phone validation service, Number formatting engine
• Performance_Baseline: < 1 second validation response
• Data_Requirements: Valid phone: "47445454545444" (from user story), Various phone formats for testing

Prerequisites

• Setup_Requirements: Phone validation rules configured, international format support
• User_Roles_Permissions: Customer Executive role
• Test_Data: Names: "GGG", "HHH", Email: "GGHHHGGHH@yopmail.com", Phone from user story: "47445454545444"
• Prior_Test_Cases: CIS01US12_TC_006 (email validation)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete email validation with "GGHHHGGHH@yopmail.com" from previous test	New Customer Email field populated with valid email	Previous test data	Setup from previous test
2	Locate New Customer Phone field (marked with red asterisk for required)	Field visible with placeholder "(000) 000-0000" and helper text "Primary contact phone number"	N/A	Phone field identification
3	Leave Phone field empty and attempt to move to next section	Error message displays: "Phone number is required"	Empty string	Required field validation
4	Enter alphabetic characters "abcdefg" in Phone field	Error message displays: "Phone number must contain only numbers"	"abcdefg"	Text validation test
5	Clear field and enter incomplete phone number "123"	Error message displays: "Please enter valid phone number format"	"123"	Length validation test
6	Clear field and enter phone with special characters: "123-456-7890"	System either accepts with auto-formatting or shows format message	"123-456-7890"	Special character handling
7	Clear field and enter user story phone number: "47445454545444"	Field accepts input and may auto-format for display	"47445454545444"	Valid phone test with user story data
8	Verify phone displays in proper format (may show as formatted number)	Phone number shows in system format, possibly "(474) 454-5454-5444" or similar	"47445454545444"	Format display verification
9	Test international format: "+91-9876543210"	System accepts international format with country code	"+91-9876543210"	International format test
10	Test standard 10-digit format: "9876543210"	System accepts standard format and may auto-format	"9876543210"	Standard format test
11	Return to user story phone number: "47445454545444"	Field accepts and displays user story sample data	"47445454545444"	User story data consistency
12	Verify helper text shows "Primary contact phone number"	Helper text visible and informative	N/A	Helper text verification
13	Test phone number persistence by clicking away and returning	Phone number data persists correctly in field	"47445454545444"	Data persistence test

Verification Points

• Primary_Verification: Phone field validates numeric input and proper length
• Secondary_Verifications: Auto-formatting works correctly, International formats accepted
• Negative_Verification: Non-numeric characters rejected, incomplete numbers rejected

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Email validation (TC_006)
• Blocked_Tests: Relationship selection (TC_008)
• Parallel_Tests: None
• Sequential_Tests: Sequential with email validation

Additional Information

• Notes: Critical for communication and verification during transfer process
• Edge_Cases: Various international phone formats, extensions, toll-free numbers
• Risk_Areas: Phone number validation accuracy, international format support
• Security_Considerations: Phone number sanitization, format standardization

Missing Scenarios Identified

• Scenario_1: Phone number verification (SMS/call verification)
  
  
• • Type: Integration
  • Rationale: Verify phone numbers are actually reachable
  • Priority: P2-High
• Scenario_2: Phone number formatting consistency across system
  
  
• • Type: User Experience
  • Rationale: Consistent display format throughout application
  • Priority: P3-Medium

---

Test Case 8: Verify relationship to current customer selection is required with predefined dropdown options

Test Case Metadata

• Test Case ID: CIS01US12_TC_008
• Title: Verify relationship to current customer selection is required with predefined dropdown options
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Dropdown-Validation, Business-Rules, Form-Fields, MOD-Transfer, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Relationship-Selection, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Low
• Expected_Execution_Time: 4 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Business Rules Engine, Dropdown Configuration
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, User-Acceptance, Product
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: AC6 - Phone number format validation and relationship selection required
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_007, CIS01US12_TC_009

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Dropdown configuration, Business rules engine
• Performance_Baseline: < 1 second dropdown response
• Data_Requirements: Phone: "47445454545444", Relationship options: Spouse, Child, Parent, Sibling, Business partner, Other

Prerequisites

• Setup_Requirements: Relationship dropdown options configured in system
• User_Roles_Permissions: Customer Executive role
• Test_Data: Complete new customer info: "GGG", "HHH", "GGHHHGGHH@yopmail.com", "47445454545444"
• Prior_Test_Cases: CIS01US12_TC_007 (phone validation)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete phone validation with "47445454545444" from previous test	New Customer Phone field populated with valid phone number	Previous test data: GGG, HHH, GGHHHGGHH@yopmail.com, 47445454545444	Setup from previous test
2	Scroll down to locate Relationship to Current Customer field (marked with red asterisk)	Field visible with dropdown and placeholder text, marked as required	N/A	Required field identification
3	Verify dropdown shows placeholder "Other" as default or "-- Select Relationship --"	Dropdown displays appropriate placeholder text	N/A	Default state verification
4	Attempt to continue without selecting relationship (if Continue button available)	Error message displays: "Relationship to Current Customer is required"	No selection	Required validation test
5	Click Relationship dropdown to open options	Dropdown opens displaying all available relationship options	N/A	Dropdown functionality test
6	Verify dropdown contains all required options	Options visible: "Spouse", "Child", "Parent", "Sibling", "Business partner", "Other"	Expected options: Spouse, Child, Parent, Sibling, Business partner, Other	Options verification per user story
7	Select "Spouse" from dropdown options	Dropdown closes with "Spouse" selected and displayed in field	"Spouse"	Selection test
8	Verify helper text shows "Relationship between current and new account holder"	Helper text displays appropriately below field	N/A	Helper text verification
9	Click dropdown again to change selection	Dropdown reopens with "Spouse" highlighted as current selection	N/A	Dropdown reopening test
10	Change selection to "Other" (as shown in user story sample data)	Dropdown closes with "Other" selected, matching user story data	"Other"	Selection change with user story data
11	Verify "Other" selection persists and is displayed correctly	Field shows "Other" as selected value	"Other"	Selection persistence verification
12	Test selection persistence by scrolling away and returning	Selected value "Other" remains when returning to field	"Other"	Data persistence test
13	Verify no additional fields appear for "Other" selection (unless specified in business rules)	No additional input fields required for "Other" relationship	N/A	Business rules verification

Verification Points

• Primary_Verification: Relationship selection is required before form can proceed
• Secondary_Verifications: All predefined options available, Selection persists correctly
• Negative_Verification: Form validation prevents proceeding without relationship selection

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Bi-weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Phone validation (TC_007)
• Blocked_Tests: Billing address configuration (TC_009)
• Parallel_Tests: None
• Sequential_Tests: Sequential after phone validation

Additional Information

• Notes: Important for legal and business relationship verification in transfer process
• Edge_Cases: Custom relationship types, multiple relationships, business entity transfers
• Risk_Areas: Dropdown configuration management, business rule changes
• Security_Considerations: Relationship verification requirements, fraud prevention

Missing Scenarios Identified

• Scenario_1: Conditional fields based on relationship type (e.g., additional verification for "Business partner")
  
  
• • Type: Business Rule
  • Rationale: Different relationships may require different verification levels
  • Priority: P3-Medium
• Scenario_2: Relationship validation against consumer type (individual vs business)
  
  
• • Type: Business Rule
  • Rationale: Business accounts may have different relationship requirements
  • Priority: P2-High

---

Test Case 9:  Verify billing address change radio button selection with conditional address fields

Test Case Metadata

• Test Case ID: CIS01US12_TC_009
• Title: Verify billing address change radio button selection with conditional address fields
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Radio-Button, Conditional-Fields, Address-Management, MOD-Transfer, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Billing-Address, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Address Management, Billing System Integration
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, User-Acceptance, Product
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: AC7 - Billing address change radio button selection
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_008, CIS01US12_TC_010

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Address management system, Conditional field logic
• Performance_Baseline: < 1 second field toggle response
• Data_Requirements: Current service address: "U10-DMA06-V-LEPEA-B0, 34, U10-DMA06-TBD, U10-DMA06-V-LEPEA, U10-FULUASOU JR WTP, Urban West, Upolu, Upolu, 445"

Prerequisites

• Setup_Requirements: Address management configured, conditional field logic enabled
• User_Roles_Permissions: Customer Executive role
• Test_Data: Complete new customer info: "GGG", "HHH", "GGHHHGGHH@yopmail.com", "47445454545444", Relationship: "Other"
• Prior_Test_Cases: CIS01US12_TC_008 (relationship selection)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete relationship selection with "Other" from previous test	Relationship to Current Customer field shows "Other" selected	Previous test data: GGG, HHH, GGHHHGGHH@yopmail.com, 47445454545444, Other	Setup from previous test
2	Scroll down to locate Billing Address section	Section visible with title "Billing Address" and Change Billing Address field	N/A	Section identification
3	Locate Change Billing Address field (marked with red asterisk for required)	Field displays with two radio button options and required indicator	N/A	Required field verification
4	Verify radio button options are "Yes, update address" and "No, keep existing address"	Both radio options visible with clear labels	Options: "Yes, update address", "No, keep existing address"	Radio options verification per user story
5	Attempt to continue without selecting any radio option (if Continue button available)	Error message displays: "Please select billing address option"	No selection	Required validation test
6	Select "No, keep existing address" radio button	Radio button selected, no additional address fields appear	"No, keep existing address"	Default selection test
7	Verify no address input fields are displayed when "No" is selected	Address input fields remain hidden	N/A	Conditional field hiding
8	Verify existing address shows in read-only format or reference	Current service address displayed as reference: "U10-DMA06-V-LEPEA-B0, 34..."	Current address from user story	Address reference display
9	Change selection to "Yes, update address" radio button	Radio button selection changes, address input fields appear	"Yes, update address"	Conditional field showing
10	Verify address input fields appear: Street Address, City, State/Province, ZIP/Postal Code	Address fields become visible and editable	N/A	Field visibility verification
11	Enter test address data in newly visible fields	Address fields accept input appropriately	Street: "123 New St", City: "New City", State: "State", ZIP: "12345"	Address input test
12	Switch back to "No, keep existing address"	Radio selection changes, address input fields disappear, entered data cleared	"No, keep existing address"	Field hiding and data clearing
13	Verify address fields are hidden and form shows existing address will be used	Input fields hidden, existing address reference maintained	Existing address: U10-DMA06-V-LEPEA-B0...	State persistence verification

Verification Points

• Primary_Verification: Radio button selection is required and controls conditional field display
• Secondary_Verifications: Address fields show/hide appropriately, Existing address information is preserved
• Negative_Verification: Cannot proceed without billing address option selection

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Bi-weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Relationship selection (TC_008)
• Blocked_Tests: Financial responsibility configuration (TC_010)
• Parallel_Tests: None
• Sequential_Tests: Sequential after relationship selection

Additional Information

• Notes: Important for billing accuracy and customer communication preferences
• Edge_Cases: Very long addresses, international address formats, PO Box handling
• Risk_Areas: Address validation logic, conditional field JavaScript functionality
• Security_Considerations: Address data validation, proper encoding of address information

Missing Scenarios Identified

• Scenario_1: Address validation for different country formats
• • Type: Internationalization
  • Rationale: Global utilities may serve international customers
  • Priority: P3-Medium
• Scenario_2: Address field mandatory validation when "Yes, update address" selected
• • Type: Validation
  • Rationale: If updating address, all address fields should be required
  • Priority: P2-High

---

Test Case 10: Verify financial responsibility selection with default value and outstanding balance transfer options

Test Case Metadata

• Test Case ID: CIS01US12_TC_010
• Title: Verify financial responsibility selection with default value and outstanding balance transfer options
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Financial-Responsibility, Default-Values, Radio-Button, MOD-Transfer, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Financial-Configuration, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: High
• Complexity_Level: Medium
• Expected_Execution_Time: 4 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Billing System, Financial Management, Outstanding Balance Calculation
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Engineering, Revenue-Impact-Tracking
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC8 - Financial responsibility selection with default value
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_009, CIS01US12_TC_011

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Billing system integration, Outstanding balance calculation service
• Performance_Baseline: < 1 second balance retrieval
• Data_Requirements: Consumer with outstanding balance: AAA BBB (Con52), $0.00 outstanding balance (from user story)

Prerequisites

• Setup_Requirements: Billing system integrated, financial calculation rules configured
• User_Roles_Permissions: Customer Executive role
• Test_Data: Complete transfer details with billing address selection, Outstanding balance: $0.00
• Prior_Test_Cases: CIS01US12_TC_009 (billing address configuration)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete billing address selection from previous test	Billing address option selected ("No, keep existing address")	Previous test data completed	Setup from previous test
2	Scroll down to locate Financial Responsibility section	Section visible with title "Financial Responsibility"	N/A	Section identification
3	Locate Financial Responsibility field (marked with red asterisk for required)	Field displays with radio button options and required indicator	N/A	Required field verification
4	Verify default selection is "Transfer outstanding balance - Outstanding balance will be transferred to the new account holder"	Default radio button pre-selected with full descriptive text	Default: "Transfer outstanding balance - Outstanding balance will be transferred to the new account holder"	Default value verification per user story
5	Verify second option is "Clear balance before transfer - Current account holder must pay outstanding balance first"	Second radio option visible with descriptive text	Option 2: "Clear balance before transfer - Current account holder must pay outstanding balance first"	Second option verification per user story
6	Verify outstanding balance information is displayed prominently	Current outstanding balance shown: "$0.00" (from user story sample data)	Outstanding Balance: $0.00	Balance display with user story data
7	Change selection to "Clear balance before transfer"	Radio button selection changes to clear balance option	"Clear balance before transfer"	Selection change test
8	Verify helper text or additional information updates based on selection	Helper text shows "Current account holder must pay outstanding balance first"	Updated helper text	Dynamic helper text verification
9	Switch back to "Transfer outstanding balance" (default option)	Selection returns to default transfer balance option	"Transfer outstanding balance"	Return to default test
10	Verify outstanding balance details remain visible	Balance information continues to show: "$0.00"	$0.00 balance	Balance persistence verification
11	Scroll down to Special Instructions section	Optional text area visible with placeholder text	N/A	Next section identification
12	Enter test special instructions: "Add any special instructions, notes, or requirements for this transfer"	Text area accepts input freely	"Property sale to family member, urgent processing required"	Special instructions test with realistic data
13	Verify Special Instructions shows helper text "Additional information for processing"	Helper text displayed appropriately	Helper text verification	User guidance verification

Verification Points

• Primary_Verification: Financial responsibility has appropriate default value and clear options
• Secondary_Verifications: Outstanding balance information displayed accurately, Options clearly describe financial implications
• Negative_Verification: All financial options properly handle zero balance scenarios

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Billing address configuration (TC_009)
• Blocked_Tests: Document upload tests (TC_011)
• Parallel_Tests: None
• Sequential_Tests: Must complete before document upload

Additional Information

• Notes: Critical for financial liability transfer and billing accuracy
• Edge_Cases: High outstanding balances, negative balances, payment plans
• Risk_Areas: Balance calculation accuracy, financial liability transfer logic
• Security_Considerations: Financial data protection, transaction audit trail

Missing Scenarios Identified

• Scenario_1: High outstanding balance handling (>$1000)
• • Type: Business Rule
  • Rationale: High balances may require additional approval or verification
  • Priority: P1-Critical
• Scenario_2: Outstanding balance payment integration
• • Type: Integration
  • Rationale: If "clear balance" selected, payment processing should be available
  • Priority: P2-High

---

Test Case 11: Verify document types display as non-mandatory with multiple sub-document upload support

Test Case Metadata

• Test Case ID: CIS01US12_TC_011
• Title: Verify document types display as non-mandatory with multiple sub-document upload support
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Smoke
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Document-Upload, File-Management, Non-Mandatory, MOD-Transfer, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Smoke-Test-Results, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Document-Management, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: High
• Expected_Execution_Time: 6 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Document Management System, File Storage, Document Validation
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Module-Coverage, Smoke-Test-Results, Engineering, Security-Validation
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC9 - Document types display as non-mandatory with multiple sub-document support
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_010, CIS01US12_TC_012

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Document management system, File upload service, Document type configuration
• Performance_Baseline: < 5 seconds file upload (1MB)
• Data_Requirements: Test document: "bill_55401.pdf" (from user story), Document types: Identity Proof, Address Proof

Prerequisites

• Setup_Requirements: Document types configured, file upload service enabled
• User_Roles_Permissions: Customer Executive role with document upload permissions
• Test_Data: Completed transfer details, Test file: "bill_55401.pdf", Document types and sub-types configured
• Prior_Test_Cases: CIS01US12_TC_010 (financial responsibility configuration)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete financial responsibility configuration from previous test	Ready to proceed to documentation step	Previous test data completed	Setup from previous test
2	Click "Continue to Documentation" button	Navigate to step 3: Document Upload page with Required Documentation section	N/A	Page navigation verification
3	Verify page displays "Upload the required documents for the transfer" instruction	Instruction text visible at top of documentation section	N/A	Page instruction verification
4	Locate Required Documentation section with Document Information expandable	Section visible with "Document Information" header and expand/collapse functionality	N/A	Section identification
5	Verify no document types show mandatory/required indicators (no red asterisks)	All document types displayed without required field indicators	N/A	Non-mandatory verification per user story
6	Locate "Document 1" section with "Upload required documents" label	First document upload section visible	N/A	Document section identification
7	Click "Select Document Type" dropdown	Dropdown opens showing available document types	N/A	Document type dropdown test
8	Verify dropdown contains document type options including "Identity Proof"	Document types visible including "Identity Proof" option	Document types: Identity Proof, Address Proof, etc.	Document type options verification
9	Select "Identity Proof" from document type dropdown	Dropdown closes with "Identity Proof" selected	"Identity Proof"	Document type selection
10	Click "Select Document Sub-Type" dropdown (now enabled)	Sub-type dropdown opens with options relevant to Identity Proof	N/A	Sub-type dropdown activation
11	Verify sub-type options include "Passport" and other identity documents	Sub-types visible: "Passport", "Aadhaar", "Driver's License", etc.	Sub-types including "Passport"	Sub-type options verification
12	Select "Passport" from sub-type dropdown	Sub-type dropdown closes with "Passport" selected	"Passport"	Sub-type selection per user story
13	Upload test document "bill_55401.pdf" using file selection	File uploads successfully with success message "File uploaded successfully bill_55401.pdf has been added"	"bill_55401.pdf" (760.52 KB from user story)	File upload with user story document
14	Verify uploaded document displays with details: filename, type, sub-type, size	Document shows: "bill_55401.pdf", "Identity Proof - Passport", "760.52 KB", "Selected" status	Document details from user story	Document display verification
15	Click "ADD" button to add another document	New "Document 2" section appears for additional upload	N/A	Multiple document support test

Verification Points

• Primary_Verification: Document types are non-mandatory and support multiple sub-documents
• Secondary_Verifications: File upload works correctly, Document details display accurately
• Negative_Verification: No required field validation prevents document section completion

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Daily
• Maintenance_Effort: Medium
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Financial responsibility configuration (TC_010)
• Blocked_Tests: Document requirement validation (TC_012)
• Parallel_Tests: None
• Sequential_Tests: Must complete before review step

Additional Information

• Notes: Critical for compliance and verification documentation management
• Edge_Cases: Large file uploads, unsupported file types, multiple documents of same type
• Risk_Areas: File upload security, document storage capacity, type validation
• Security_Considerations: File type validation, malware scanning, document encryption

Missing Scenarios Identified

• Scenario_1: Maximum file size validation and error handling
• • Type: Edge Case
  • Rationale: Large files may cause upload failures or system issues
  • Priority: P2-High
• Scenario_2: Unsupported file type rejection (executable files, etc.)
• • Type: Security
  • Rationale: Security risk from malicious file uploads
  • Priority: P1-Critical

---

Test Case 12: : Verify document upload prevents transfer completion with zero documents and enables progression with uploads

Test Case Metadata

• Test Case ID: CIS01US12_TC_012
• Title: Verify document upload prevents transfer completion with zero documents and enables progression with uploads
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Negative, Document-Validation, Business-Rules, File-Upload, MOD-Transfer, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Document-Requirements, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: High
• Complexity_Level: Medium
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Document Validation Engine, Business Rules Engine
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Engineering, Security-Validation
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC13 - Document upload requirement before transfer completion
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_011, CIS01US12_TC_013

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Document validation service, Business rules engine
• Performance_Baseline: < 2 seconds validation response
• Data_Requirements: Test document: "bill_55401.pdf", Validation rules for document requirements

Prerequisites

• Setup_Requirements: Document validation rules configured
• User_Roles_Permissions: Customer Executive role
• Test_Data: Access to documentation page, Test document for upload
• Prior_Test_Cases: CIS01US12_TC_011 (document type configuration)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to documentation page without uploading any documents	On Document Upload page with no documents uploaded	N/A	Clean state for testing
2	Verify "Continue to Review" button is visible at bottom of page	Button visible but may be disabled or show validation on click	N/A	Button visibility check
3	Click "Continue to Review" button with zero documents uploaded	Warning/error message displays: "Documents are required before transfer completion"	No documents	Zero document validation test per user story
4	Verify form does not proceed to review step	Page remains on Document Upload step, no navigation occurs	N/A	Progression blocking verification
5	Verify error message clearly indicates document requirement	Error message specific and helpful for user guidance	Expected message about document requirement	Error message clarity
6	Select document type "Identity Proof" and sub-type "Passport"	Document type and sub-type selected successfully	Identity Proof - Passport	Document configuration
7	Upload one document "bill_55401.pdf" with all required fields completed	Document uploads successfully showing "File uploaded successfully bill_55401.pdf has been added"	"bill_55401.pdf"	Single document upload
8	Verify uploaded document appears in document list with "Selected" status	Document displays with filename, type, size: "bill_55401.pdf", "Identity Proof - Passport", "760.52 KB"	Document details from user story	Document verification
9	Click "Continue to Review" with one document uploaded	Form proceeds successfully to step 4: Review & Submit page	N/A	Successful progression test
10	Verify review page opens and displays transfer summary	Review page loads with "Transfer Request Summary" and all entered data	N/A	Review page verification
11	Navigate back to documentation step using browser back or Previous button	Returns to documentation page with uploaded document still visible	N/A	Navigation back test
12	Verify previously uploaded document persists and is still shown	Document "bill_55401.pdf" remains visible with all details	Document persistence verification	Document data persistence
13	Verify "Continue to Review" remains enabled with persistent document	Button allows progression with saved document	N/A	Persistence functionality verification

Verification Points

• Primary_Verification: Zero documents prevent form progression, one or more documents enable progression
• Secondary_Verifications: Error messages are clear and helpful, Document persistence works correctly
• Negative_Verification: Cannot bypass document requirement through navigation or other means

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Document upload configuration (TC_011)
• Blocked_Tests: Review and submit tests (TC_013)
• Parallel_Tests: None
• Sequential_Tests: Sequential with document upload

Additional Information

• Notes: Critical business rule ensuring compliance documentation before transfer processing
• Edge_Cases: Document deletion after upload, corrupted uploads, network interruption during upload
• Risk_Areas: Document validation logic, business rule enforcement
• Security_Considerations: Document requirement enforcement for regulatory compliance

Missing Scenarios Identified

• Scenario_1: Document deletion and re-upload workflow
• • Type: User Experience
  • Rationale: Users may need to replace incorrectly uploaded documents
  • Priority: P2-High
• Scenario_2: Minimum document quantity based on transfer type
• • Type: Business Rule
  • Rationale: Different transfer types may require different numbers of documents
  • Priority: P3-Medium

---

Test Case 13: Verify review section displays all account holder information and transfer configuration accurately

Test Case Metadata

• Test Case ID: CIS01US12_TC_013
• Title: Verify review section displays all account holder information and transfer configuration accurately
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Smoke
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Review-Validation, Data-Display, Summary-Page, MOD-Transfer, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Smoke-Test-Results, Report-User-Acceptance, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Review-Summary, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 4 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Data Aggregation, Display Engine, Account Management
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Module-Coverage, Smoke-Test-Results, User-Acceptance, Product
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC10 - Current account holder display, AC11 - New account holder information display, AC12 - Outstanding balance prominent display
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_012, CIS01US12_TC_014

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Data aggregation service, Display formatting engine
• Performance_Baseline: < 2 seconds page load
• Data_Requirements: Complete transfer data from previous steps, Outstanding balance: $0.00

Prerequisites

• Setup_Requirements: All previous form steps completed
• User_Roles_Permissions: Customer Executive role
• Test_Data: Complete transfer request data through documentation step
• Prior_Test_Cases: CIS01US12_TC_012 (document upload completion)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Review & Submit page from completed documentation step	Step 4: Review & Submit page loads with "Transfer Request Summary" header	N/A	Page navigation verification
2	Verify Transfer Request Summary section displays transfer type and effective date	Summary shows "ownership transfer" and effective date "8/12/2025" with "1 Documents Uploaded"	ownership transfer, 8/12/2025, 1 document	Summary header verification with user story data
3	Locate Current Account Holder section (left column)	Section visible with orange border/styling showing current account information	N/A	Current holder section identification
4	Verify Current Account Holder displays Name: "AAA BBB"	Name field shows "AAA BBB" correctly from selected consumer	"AAA BBB"	Name display verification with user story data
5	Verify Current Account Holder displays Account Number: "Con52"	Account Number field shows "Con52" correctly	"Con52"	Account number verification with user story data
6	Verify Current Account Holder displays Service Address	Service Address shows complete address: "U10-DMA06-V-LEPEA-B0, 34, U10-DMA06-TBD, U10-DMA06-V-LEPEA, U10-FULUASOU JR WTP, Urban West, Upolu, Upolu, 445"	Complete service address from user story	Service address verification
7	Verify Outstanding Balance is prominently displayed: "$0.00"	Outstanding Balance shows "$0.00" in prominent styling (likely red or highlighted)	$0.00 from user story	Balance prominence verification per AC12
8	Locate New Account Holder section (right column)	Section visible with green border/styling showing new account information	N/A	New holder section identification
9	Verify New Account Holder displays Name: "GGG HHH"	Name field shows "GGG HHH" from entered new customer data	"GGG HHH"	New holder name verification
10	Verify New Account Holder displays Email: "GGHHHGGHH@yopmail.com"	Email field shows email address correctly	"GGHHHGGHH@yopmail.com"	Email verification with user story data
11	Verify New Account Holder displays Phone: "47445454545444"	Phone field shows phone number correctly	"47445454545444"	Phone verification with user story data
12	Verify New Account Holder displays Relationship: "Other" with blue badge	Relationship shows "Other" in badge format	"Other" with badge styling	Relationship display verification
13	Verify Transfer Configuration section shows billing address and financial responsibility settings	Configuration shows "Using existing service address" and "Transfer outstanding balance to new account holder"	Previous configuration choices	Configuration summary verification

Verification Points

• Primary_Verification: All entered data displays accurately in review summary
• Secondary_Verifications: Outstanding balance prominently displayed, Data formatting consistent
• Negative_Verification: No data corruption or missing information in summary

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Daily
• Maintenance_Effort: Low
• Automation_

---

Test Case 14: Verify Submit Request button enablement and Save Draft functionality with proper form validation

Test Case Metadata

• Test Case ID: CIS01US12_TC_014
• Title: Verify Submit Request button enablement and Save Draft functionality with proper form validation
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Smoke
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Form-Submission, Draft-Management, Button-States, MOD-Transfer, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Smoke-Test-Results, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Form-Validation, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: High
• Complexity_Level: Medium
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Form Validation Engine, Draft Storage, Submission Service
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Module-Coverage, Smoke-Test-Results, Engineering, User-Acceptance
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC14 - Submit Request button enablement with all required fields
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_013, CIS01US12_TC_015

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Form validation service, Draft storage system, Submission processing
• Performance_Baseline: < 3 seconds submission processing
• Data_Requirements: Complete transfer request data, Draft storage capabilities

Prerequisites

• Setup_Requirements: Draft storage configured, submission service enabled
• User_Roles_Permissions: Customer Executive role with submission permissions
• Test_Data: Complete transfer request ready for submission
• Prior_Test_Cases: CIS01US12_TC_013 (review data verification)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	On Review & Submit page, verify all required information is displayed correctly	All transfer data visible and accurate in review summary	Complete transfer data from previous tests	Setup verification
2	Locate "Submit Request" button at bottom right of page	Button visible with enabled state (not grayed out or disabled)	N/A	Button state verification per AC14
3	Locate "Save Draft" button (typically near Submit Request)	"Save Draft" button visible and clickable	N/A	Draft option verification per AC14
4	Verify "Previous" button is available for navigation	"Previous" button visible for returning to documentation step	N/A	Navigation option verification
5	Click "Save Draft" button first	Success message displays: "Transfer request saved as draft" or similar	N/A	Draft save functionality test
6	Verify draft save confirmation and any additional messaging	System provides confirmation of successful draft save	Draft confirmation	Draft save verification
7	Navigate away from transfer request (go to dashboard or other module)	Navigation successful without data loss warnings	N/A	Draft persistence setup
8	Return to Transfer module and locate saved drafts section	Draft appears in saved drafts or pending transfers section	N/A	Draft retrieval test
9	Open the saved draft transfer request	Draft opens with all previously entered information retained	All previous test data	Draft data verification
10	Return to Review & Submit page from opened draft	Review page displays with complete data	N/A	Draft completion workflow
11	Verify "Submit Request" button is enabled with complete data	Button enabled and ready for submission	N/A	Final submission readiness
12	Click "Submit Request" button	Transfer request submits successfully	N/A	Final submission test per AC14
13	Verify submission success and navigation to confirmation page	Success page loads with transfer confirmation details	N/A	Submission completion verification

Verification Points

• Primary_Verification: Submit Request button is enabled only when all required fields are completed
• Secondary_Verifications: Save Draft functionality preserves all data accurately, Form validation prevents incomplete submissions
• Negative_Verification: Cannot submit incomplete forms, Draft data persists correctly

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Daily
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Review data verification (TC_013)
• Blocked_Tests: Receipt generation (TC_015)
• Parallel_Tests: None
• Sequential_Tests: Must complete before post-submission workflow

Additional Information

• Notes: Critical final step ensuring proper form submission and data preservation
• Edge_Cases: Network interruption during submission, concurrent user sessions, large data sets
• Risk_Areas: Form validation logic, draft storage reliability, submission processing
• Security_Considerations: Data integrity during submission, audit trail creation

Missing Scenarios Identified

• Scenario_1: Submission timeout and retry mechanism
• • Type: Error Handling
  • Rationale: Network issues may cause submission failures
  • Priority: P2-High
• Scenario_2: Concurrent editing prevention for saved drafts
• • Type: Data Integrity
  • Rationale: Multiple users should not edit same draft simultaneously
  • Priority: P3-Medium

---

Test Case 15: Verify receipt generation with download and print options displays complete transfer information

Test Case Metadata

• Test Case ID: CIS01US12_TC_015
• Title: Verify receipt generation with download and print options displays complete transfer information
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Smoke
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Receipt-Generation, Document-Output, PDF-Generation, MOD-Transfer, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Smoke-Test-Results, Report-User-Acceptance, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Receipt-Management, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 4 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: PDF Generation Service, Document Management, Print Services
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Module-Coverage, Smoke-Test-Results, User-Acceptance, Customer-Segment-Analysis
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC15 - Receipt generation with download/print options
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_014, CIS01US12_TC_016

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: PDF generation service, Print service, Document storage
• Performance_Baseline: < 5 seconds PDF generation
• Data_Requirements: Completed transfer request with generated ID: "TR_2"

Prerequisites

• Setup_Requirements: PDF generation enabled, print service configured
• User_Roles_Permissions: Customer Executive role with document generation permissions
• Test_Data: Successfully submitted transfer request with ID "TR_2"
• Prior_Test_Cases: CIS01US12_TC_014 (successful submission)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete transfer request submission from previous test	Success page loads showing "Transfer Request Submitted Successfully!"	Previous test data completed	Setup from successful submission
2	Verify success message displays prominently	Message "Transfer Request Submitted Successfully!" visible with confirmation styling	N/A	Success message verification per user story
3	Verify request number is generated and displayed	"Request Number: TR_2" shown prominently on success page	"TR_2" from user story	Request ID verification with user story data
4	Verify receipt section displays with complete transfer information	Receipt shows "TRANSFER REQUEST RECEIPT" header with status "PENDING"	Receipt header and status	Receipt section identification
5	Verify receipt displays Request Number and Date	Receipt shows "Request Number: TR_2" and "Date: 8/12/2025, 5:30:00 AM"	TR_2, 8/12/2025 format from user story	Basic receipt info verification
6	Verify Customer Information section in receipt	Shows Account Number: "N/A", Name: "Customer", Email: "NA", Phone: "NA", Address: "NA"	Customer info from user story receipt	Customer details verification
7	Verify Transfer Request Details section	Shows Request Type: "Transfer", Source: "Branch", Description: "NA", Request Date: "2025-08-12", Utility Service: "107576"	Transfer details from user story	Transfer info verification
8	Locate "Download" button (bottom right area)	Download button visible and clickable	N/A	Download option verification per AC15
9	Click "Download" button	PDF receipt downloads to device with filename containing request number	N/A	Download functionality test
10	Verify downloaded PDF opens and contains correct information	PDF displays complete transfer receipt with all details accurately	Complete transfer data	PDF content verification per AC15
11	Return to success page and locate "Print" button	Print button visible near Download button	N/A	Print option verification per AC15
12	Click "Print" button	Browser print dialog opens with receipt formatted for printing	N/A	Print functionality test
13	Verify print preview shows receipt in print-ready format	Receipt displays properly formatted in print preview	N/A	Print format verification per AC15

Verification Points

• Primary_Verification: Receipt generates with complete transfer information and download/print options work
• Secondary_Verifications: PDF contains accurate data, Print format is professional and readable
• Negative_Verification: Receipt generation does not fail or produce incomplete documents

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Daily
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Successful submission (TC_014)
• Blocked_Tests: Post-submission navigation (TC_016)
• Parallel_Tests: None
• Sequential_Tests: Sequential with submission completion

Additional Information

• Notes: Critical for customer documentation and compliance record keeping
• Edge_Cases: Large receipts with many documents, special characters in data, print formatting issues
• Risk_Areas: PDF generation reliability, print service availability, data accuracy in receipt
• Security_Considerations: Receipt data privacy, secure document generation

Missing Scenarios Identified

• Scenario_1: Receipt email delivery functionality
• • Type: Communication
  • Rationale: Customers may need receipts sent via email
  • Priority: P2-High
• Scenario_2: Receipt template customization for different transfer types
• • Type: Business Rule
  • Rationale: Different transfer types may require different receipt formats
  • Priority: P3-Medium

---

Test Case 16: Verify post-submission navigation options and dashboard integration

Test Case Metadata

• Test Case ID: CIS01US12_TC_016
• Title: Verify post-submission navigation options and dashboard integration
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Navigation, Dashboard-Integration, Post-Submission, MOD-Transfer, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Customer-All, Risk-Low, Business-Critical, Revenue-Impact-Medium, Navigation-Flow, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Low
• Complexity_Level: Low
• Expected_Execution_Time: 3 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Dashboard Integration, Navigation Service, KPI Updates
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, User-Acceptance, Product
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: AC15 - Receipt generation and post-submission workflow
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_015, CIS01US12_TC_017

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Navigation service, Dashboard integration, KPI calculation service
• Performance_Baseline: < 2 seconds navigation response
• Data_Requirements: Completed transfer request TR_2, Updated dashboard KPIs

Prerequisites

• Setup_Requirements: Dashboard integration enabled, KPI calculation service running
• User_Roles_Permissions: Customer Executive role
• Test_Data: Successfully submitted transfer request with receipt
• Prior_Test_Cases: CIS01US12_TC_015 (receipt verification)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	On success page after receipt verification, locate navigation options	"Return to Dashboard" and "Add Another Request" buttons visible	N/A	Navigation options identification
2	Verify "Add Another Request" button is available and functional	Button visible with appropriate styling and click functionality	N/A	Another request option verification per user story
3	Click "Add Another Request" button	Redirects to Create Transfer Request page (step 1: Customer Verification)	N/A	New request navigation test
4	Verify new transfer form is reset and ready for new entry	All form fields are empty and in initial state	N/A	Form reset verification per user story
5	Verify application progress shows step 1 active	Progress indicator shows "Customer Verification" as current step	N/A	Progress reset verification
6	Navigate back to success page using browser back or return to original request	Success page for TR_2 still accessible with receipt	TR_2	Success page persistence
7	Click "Return to Dashboard" button	Navigates to Transfer dashboard main page	N/A	Dashboard navigation test per user story
8	Verify Transfer dashboard loads with updated KPIs	Dashboard displays with refreshed metrics including new transfer	N/A	Dashboard integration verification
9	Verify new transfer request appears in "Current Transfers" list	TR_2 visible in transfer list with "Pending" status	TR_2, Pending status	List update verification per user story
10	Check KPI updates: "Pending Transfers" count should include new request	Pending Transfers KPI incremented by 1 from previous count	Updated count	KPI update verification
11	Verify transfer list shows: Transfer ID: "TR_2", Customer Name, Account Number, Transfer Type, Request Date, Status	List entry displays all required columns with accurate data	TR_2 data from previous tests	List data verification
12	Click on TR_2 transfer ID to access detail view	Transfer detail view opens for the newly created request	TR_2	Detail view navigation
13	Verify detail view shows complete transfer information including submitted status	All transfer details visible with current status and timeline	Complete transfer data	Detail view integration verification

Verification Points

• Primary_Verification: Navigation options work correctly and dashboard integrates new transfer
• Secondary_Verifications: Form reset works properly, KPIs update accurately
• Negative_Verification: Navigation does not lose data or create duplicate entries

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Receipt verification (TC_015)
• Blocked_Tests: Request detail view tests (TC_017)
• Parallel_Tests: None
• Sequential_Tests: Connects to request management workflow

Additional Information

• Notes: Important for user workflow continuation and system integration
• Edge_Cases: Multiple rapid submissions, browser session management, concurrent user updates
• Risk_Areas: Dashboard refresh reliability, KPI calculation accuracy, navigation state management
• Security_Considerations: User session continuity, data access permissions

Missing Scenarios Identified

• Scenario_1: Bulk transfer creation workflow
• • Type: User Experience
  • Rationale: Users may need to create multiple transfers efficiently
  • Priority: P3-Medium
• Scenario_2: Transfer template functionality for repeated similar transfers
• • Type: User Experience
  • Rationale: Common transfer scenarios could benefit from templates
  • Priority: P3-Medium

---

Test Case 17: Verify request detail view displays system-generated Transfer ID, metadata, and status management controls

Test Case Metadata

• Test Case ID: CIS01US12_TC_017
• Title: Verify request detail view displays system-generated Transfer ID, metadata, and status management controls
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Smoke
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Detail-View, System-Generated-ID, Status-Management, MOD-Transfer, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Smoke-Test-Results, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Request-Management, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: ID Generation Service, Status Management, SLA Calculation
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Module-Coverage, Smoke-Test-Results, Engineering, User-Acceptance
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC16 - System-generated Transfer ID and metadata display, AC18 - Consumer name with VIP badge, AC19 - SLA status calculation
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_016, CIS01US12_TC_018

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: ID generation service, SLA calculation engine, Status management system
• Performance_Baseline: < 2 seconds detail view load
• Data_Requirements: Transfer request TR_2 with metadata, SLA settings configured

Prerequisites

• Setup_Requirements: SLA rules configured, ID generation service enabled
• User_Roles_Permissions: Customer Executive role with request management permissions
• Test_Data: Transfer request TR_2 with known creation time and consumer data
• Prior_Test_Cases: CIS01US12_TC_016 (dashboard navigation)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	From Transfer dashboard, click on transfer ID "TR_2"	Transfer detail view opens for request TR_2	TR_2	Detail view navigation
2	Verify Transfer ID is prominently displayed and system-generated	Transfer ID "TR_2" shown prominently at top of page	"TR_2" system-generated	ID display verification per AC16
3	Verify transfer type displays correctly	Transfer type shows "ownership transfer" as selected during creation	"ownership transfer"	Transfer type verification
4	Verify created date displays with timestamp	Created date shows accurate creation timestamp	Creation timestamp	Created date verification per AC16
5	Verify consumer name displays with VIP badge if applicable	Consumer name "AAA BBB" shown, with VIP badge if consumer has VIP status	"AAA BBB" with/without VIP badge	Consumer name display per AC18
6	Verify consumer account number displays below name	Account number "Con52" shown below consumer name	"Con52"	Account number verification per AC18
7	Verify request priority and status display below account	Priority level and current status ("Pending") clearly visible	Status: "Pending", Priority level	Priority and status display per AC18
8	Check SLA status calculation	SLA status shows "On Track" or "Breached" based on current timing	SLA calculation result	SLA status verification per AC19
9	Verify SLA due date calculation	SLA due date = creation date + resolution time (24 hrs from settings)	Calculated due date	SLA due date verification per AC19
10	Verify time remaining calculation	Time remaining = due date - current time, displayed dynamically	Live time calculation	Time remaining verification per AC19
11	Verify request metadata section	Created on, Created by, Last updated on, Last updated by information displayed	Metadata fields	Metadata display verification
12	Verify consumer information section	Phone, email, consumer category, service address, billing address displayed	Consumer details from previous steps	Consumer info verification
13	Verify quick actions section availability	Send response, Create service order, Add internal note, Approve/Reject options visible	Quick action buttons	Quick actions verification

Verification Points

• Primary_Verification: System-generated Transfer ID displays correctly with complete metadata
• Secondary_Verifications: SLA calculations are accurate, Consumer information displays properly
• Negative_Verification: No missing metadata or calculation errors

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Daily
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Dashboard navigation (TC_016)
• Blocked_Tests: Status management (TC_018)
• Parallel_Tests: None
• Sequential_Tests: Foundation for status management tests

Additional Information

• Notes: Critical view for transfer request management and status tracking
• Edge_Cases: Very long consumer names, multiple VIP indicators, SLA edge cases
• Risk_Areas: SLA calculation accuracy, metadata consistency, real-time updates
• Security_Considerations: Consumer data access control, status change permissions

Missing Scenarios Identified

• Scenario_1: Real-time SLA status updates without page refresh
• • Type: Performance
  • Rationale: Users need live updates for time-sensitive decisions
  • Priority: P2-High
• Scenario_2: VIP customer special handling workflows
• • Type: Business Rule
  • Rationale: VIP customers may require different processing procedures
  • Priority: P2-High

---

Test Case 18: Verify acknowledgement button functionality and complete status transition workflow

Test Case Metadata

• Test Case ID: CIS01US12_TC_018
• Title: Verify acknowledgement button functionality and complete status transition workflow
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Status-Management, Button-Functionality, Workflow, MOD-Transfer, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Status-Transitions, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: High
• Complexity_Level: Medium
• Expected_Execution_Time: 6 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Status Management Engine, Workflow Engine, Audit Trail System
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Engineering, User-Acceptance
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC17 - Acknowledgement button with status transitions
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_017, CIS01US12_TC_019

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Status management system, Workflow engine, Audit logging
• Performance_Baseline: < 1 second status update
• Data_Requirements: Transfer request TR_2 in "Pending" status

Prerequisites

• Setup_Requirements: Status transition workflows configured, audit logging enabled
• User_Roles_Permissions: Customer Executive role with status management permissions
• Test_Data: Transfer request TR_2 in Pending status
• Prior_Test_Cases: CIS01US12_TC_017 (detail view verification)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	On transfer detail view for TR_2, verify current status is "Pending"	Status displays as "Pending" with appropriate styling	TR_2, Pending status	Initial status verification
2	Locate "Acknowledge" button (should be visible for pending requests)	"Acknowledge" button visible and enabled	N/A	Button availability verification per AC17
3	Verify button text and styling indicate it's the primary action	Button prominently displayed with appropriate styling for primary action	N/A	Button presentation verification
4	Click "Acknowledge" button	Status immediately changes to "In Progress" and button text updates	Status: "In Progress"	Status transition test per AC17
5	Verify button changes to "Put on Hold" after acknowledgement	Button text updates to "Put on Hold" with appropriate styling	Button text: "Put on Hold"	Button text change verification per AC17
6	Verify SLA timing updates with acknowledgement	SLA achieved time for acknowledgement updates, response timer starts	SLA acknowledgement time recorded	SLA update verification
7	Verify status change is logged in timeline/audit trail	Timeline shows acknowledgement action with timestamp and user	Audit entry with timestamp	Audit trail verification
8	Click "Put on Hold" button	Status changes to "On Hold" and button updates again	Status: "On Hold"	Hold status transition per AC17
9	Verify button changes to "Resume" when status is on hold	Button text updates to "Resume" with appropriate styling	Button text: "Resume"	Resume button verification per AC17
10	Verify hold reason can be added (if dialog appears)	Optional hold reason dialog or field available for input	Hold reason: "Awaiting additional documentation"	Hold reason functionality
11	Verify on hold status is logged with timestamp	Timeline shows "Put on Hold" action with timestamp and user	Audit entry for hold action	Hold audit verification
12	Click "Resume" button	Status changes back to "In Progress" and button returns to "Put on Hold"	Status: "In Progress", Button: "Put on Hold"	Resume functionality per AC17
13	Verify all status changes are tracked in request history	Timeline shows complete sequence: Pending → In Progress → On Hold → In Progress	Complete status history	Status history verification

Verification Points

• Primary_Verification: Acknowledgement button functions correctly and manages status transitions properly
• Secondary_Verifications: All status changes are logged, Button states update appropriately
• Negative_Verification: Status transitions follow proper workflow rules without skipping steps

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Detail view verification (TC_017)
• Blocked_Tests: Request information tests (TC_019)
• Parallel_Tests: None
• Sequential_Tests: Status management workflow foundation

Additional Information

• Notes: Critical workflow control for transfer request processing
• Edge_Cases: Rapid status changes, concurrent user actions, system timeouts
• Risk_Areas: Status transition logic, audit trail integrity, SLA calculation updates
• Security_Considerations: Status change permissions, audit trail security

Missing Scenarios Identified

• Scenario_1: Status change notifications to stakeholders
• • Type: Communication
  • Rationale: Status changes may trigger notifications to relevant parties
  • Priority: P2-High
• Scenario_2: Status rollback capabilities for supervisors
• • Type: Business Rule
  • Rationale: Supervisors may need to reverse incorrect status changes
  • Priority: P3-Medium

---

Test Case 19:  Verify request details card displays comprehensive information and consumer details accurately

Test Case Metadata

• Test Case ID: CIS01US12_TC_019
• Title: Verify request details card displays comprehensive information and consumer details accurately
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Data-Display, Consumer-Information, Request-Details, MOD-Transfer, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Information-Display, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Low
• Expected_Execution_Time: 4 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Data Aggregation Service, Consumer Management System
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Product, User-Acceptance
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: AC20 - Request details card with creation/update info, AC21 - Consumer information display, AC24 - New account holder information display
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_018, CIS01US12_TC_020

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Data aggregation service, Consumer database integration
• Performance_Baseline: < 2 seconds data load
• Data_Requirements: Transfer request TR_2 with complete consumer and new holder data

Prerequisites

• Setup_Requirements: Consumer data integration enabled, request metadata tracking active
• User_Roles_Permissions: Customer Executive role with full data access
• Test_Data: TR_2 with consumer "AAA BBB" (Con52) and new holder "GGG HHH"
• Prior_Test_Cases: CIS01US12_TC_018 (status management)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	On transfer detail view for TR_2, locate Request Details card	Card visible with request metadata information	N/A	Details card identification
2	Verify Request ID displays as auto-generated unique identifier	Request ID shows "TR_2" as system-generated value	"TR_2"	Auto-generated ID verification per AC20
3	Verify "Created on" displays accurate creation timestamp	Created on shows precise date and time of request creation	Creation timestamp	Creation timestamp verification per AC20
4	Verify "Created by" shows user who created the request	Created by displays "Customer Executive" or specific user identifier	User identifier	Creator identification per AC20
5	Verify "Last updated on" shows most recent modification time	Last updated on displays timestamp of most recent change	Update timestamp	Update timestamp verification per AC20
6	Verify "Last updated by" shows user who made last modification	Last updated by shows current user or modifier identifier	Modifier identifier	Update user verification per AC20
7	Locate Consumer Information section	Section displays with complete consumer details	N/A	Consumer section identification
8	Verify phone number displays correctly	Phone shows "2342342" from selected consumer data	"2342342"	Phone verification per AC21 with user story data
9	Verify email address displays correctly	Email shows "AAB@yopmail.com" from consumer data	"AAB@yopmail.com"	Email verification per AC21 with user story data
10	Verify consumer category displays	Consumer category shows appropriate classification (Residential/Commercial)	Consumer category	Category verification per AC21
11	Verify consumer sub-category displays	Consumer sub-category shows detailed classification	Consumer sub-category	Sub-category verification per AC21
12	Verify service address displays completely	Service address shows "U10-DMA06-V-LEPEA-B0, 34, U10-DMA06-TBD, U10-DMA06-V-LEPEA, U10-FULUASOU JR WTP, Urban West, Upolu, Upolu, 445"	Complete service address from user story	Service address verification per AC21
13	Verify billing address displays correctly	Billing address matches service address (as per "No, keep existing address" selection)	Same as service address	Billing address verification per AC21
14	Verify new account holder information section	New holder details show: Name "GGG HHH", Email "GGHHHGGHH@yopmail.com", Phone "47445454545444", Relationship "Other"	New holder data from previous steps	New holder verification per AC24

Verification Points

• Primary_Verification: Request details card displays comprehensive and accurate metadata
• Secondary_Verifications: Consumer and new holder information displays correctly
• Negative_Verification: No missing or corrupted data in information display

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Bi-weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Status management (TC_018)
• Blocked_Tests: Quick actions verification (TC_020)
• Parallel_Tests: None
• Sequential_Tests: Foundation for action-based tests

Additional Information

• Notes: Important for comprehensive request information review and verification
• Edge_Cases: Very long addresses, special characters in names, multiple contact methods
• Risk_Areas: Data aggregation accuracy, real-time updates, display formatting
• Security_Considerations: PII data protection, access control for sensitive information

Missing Scenarios Identified

• Scenario_1: Data refresh when underlying consumer information changes
• • Type: Data Integrity
  • Rationale: Consumer data may be updated in other systems during transfer process
  • Priority: P3-Medium
• Scenario_2: Historical data tracking for modified consumer information
• • Type: Audit Trail
  • Rationale: Changes to consumer data during transfer should be tracked
  • Priority: P2-High

---

Test Case 20: Verify quick actions functionality with proper redirection and integration

Test Case Metadata

• Test Case ID: CIS01US12_TC_020
• Title: Verify quick actions functionality with proper redirection and integration
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Integration
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Quick-Actions, Integration, Module-Navigation, MOD-Transfer, P2-High, Phase-Regression, Type-Integration, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Integration-Testing, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Action-Integration, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 6 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Communication Module, Service Order System, Internal Notes System
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Module-Coverage, Integration-Testing, Product, User-Acceptance
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: AC22 - Quick actions functionality
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_019, CIS01US12_TC_021

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Communication module, Service order system, Internal notes system
• Performance_Baseline: < 3 seconds module navigation
• Data_Requirements: Transfer request TR_2 with integration module access

Prerequisites

• Setup_Requirements: All integrated modules accessible, proper permissions configured
• User_Roles_Permissions: Customer Executive role with cross-module access
• Test_Data: TR_2 with consumer contact information for communication testing
• Prior_Test_Cases: CIS01US12_TC_019 (request details verification)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	On transfer detail view, locate Quick Actions section	Section visible with multiple action buttons	N/A	Quick actions section identification
2	Verify "Send response to consumer" action is available	Button/link visible and clickable	N/A	Consumer response action verification per AC22
3	Click "Send response to consumer"	Redirects to individual messaging interface in communication module	N/A	Communication redirect test per AC22
4	Verify messaging interface opens with consumer pre-selected	Communication module loads with AAA BBB (Con52) as recipient	Consumer: AAA BBB (Con52)	Communication integration verification
5	Verify transfer context is available in communication interface	Transfer reference TR_2 available or pre-populated in message context	TR_2 context	Context integration verification
6	Navigate back to transfer detail view	Return to TR_2 detail view successfully	N/A	Navigation back test
7	Click "Create service order" action	Redirects to service order creation in service order tab	N/A	Service order redirect test per AC22
8	Verify service order form opens with transfer context	Service order creation interface loads with TR_2 context	TR_2 context	Service order integration verification
9	Verify consumer information is pre-populated in service order	Consumer details (AAA BBB, Con52) available in service order form	Consumer data pre-population	Data integration verification
10	Navigate back to transfer detail view	Return to main detail view	N/A	Return navigation test
11	Click "Add internal note" action	Redirects to communication tab internal notes section	N/A	Internal note redirect test per AC22
12	Verify internal note interface opens	Note creation interface loads within communication tab	N/A	Internal note integration verification
13	Verify note can be associated with transfer request	Note creation shows TR_2 association or context	TR_2 association	Note context verification
14	Return to main detail view and verify "Approve request" and "Reject request" actions	Approval/rejection actions visible (may be disabled based on requirements completion)	N/A	Approval action availability per AC22

Verification Points

• Primary_Verification: Quick actions redirect to appropriate modules with proper context
• Secondary_Verifications: Data integration works correctly, Navigation flow is seamless
• Negative_Verification: Actions do not lose context or create orphaned records

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Bi-weekly
• Maintenance_Effort: Medium
• Automation_Candidate: Partial

Test Relationships

• Blocking_Tests: Request details verification (TC_019)
• Blocked_Tests: SLA management tests (TC_021)
• Parallel_Tests: None
• Sequential_Tests: Integration foundation for other modules

Additional Information

• Notes: Critical for cross-module workflow efficiency and user productivity
• Edge_Cases: Module unavailability, permission restrictions, context loss during navigation
• Risk_Areas: Module integration reliability, data context preservation, navigation state management
• Security_Considerations: Cross-module permission validation, data access control

Missing Scenarios Identified

• Scenario_1: Quick action availability based on request status
• • Type: Business Rule
  • Rationale: Different request statuses may enable/disable different actions
  • Priority: P2-High
• Scenario_2: Bulk action capabilities for multiple transfers
• • Type: User Experience
  • Rationale: Users may need to perform actions on multiple transfers simultaneously
  • Priority: P3-Medium

---

Test Case 21:  Verify SLA targets and achieved times calculation with 2-decimal precision accuracy

Test Case Metadata

• Test Case ID: CIS01US12_TC_021
• Title: Verify SLA targets and achieved times calculation with 2-decimal precision accuracy
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Performance
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, SLA-Management, Performance-Metrics, Time-Calculation, MOD-Transfer, P2-High, Phase-Regression, Type-Performance, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Performance-Metrics, Report-Engineering, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, SLA-Tracking, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: High
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: SLA Calculation Engine, Time Management Service, Performance Monitoring
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Performance-Metrics, Engineering, Product, Customer-Segment-Analysis
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: AC23 - SLA targets and achieved times with 2-decimal precision
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_020, CIS01US12_TC_022

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: SLA calculation service, Time tracking system, System clock synchronization
• Performance_Baseline: < 1 second SLA calculation
• Data_Requirements: Transfer request with known timing data, SLA settings: Acknowledgement: 2 hrs, Response: 4 hrs, Resolution: 24 hrs

Prerequisites

• Setup_Requirements: SLA targets configured in system settings, time tracking enabled
• User_Roles_Permissions: Customer Executive role with SLA visibility
• Test_Data: TR_2 with acknowledgement completed, known timing data
• Prior_Test_Cases: CIS01US12_TC_020 (quick actions verification)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	On transfer detail view, locate SLA section in request details	SLA information section visible with targets and achieved times	N/A	SLA section identification
2	Verify SLA targets display fixed thresholds from system settings	Acknowledgement: 2 hrs, Response: 4 hrs, Resolution: 24 hrs displayed	SLA targets: 2 hrs, 4 hrs, 24 hrs per user story	Target verification per AC23
3	Verify SLA achieved time for acknowledgement shows with 2-decimal precision	Acknowledgement achieved shows actual time with format like "1.50 hrs"	2-decimal format: "X.XX hrs"	Achievement precision verification per AC23
4	Verify response time shows "Pending" if not yet responded	Response time displays "Pending" since no response action completed yet	"Pending"	Pending status verification per AC23
5	Verify resolution time shows "Pending" for open requests	Resolution time displays "Pending" since request not yet resolved	"Pending"	Resolution pending verification per AC23
6	Create test scenario where acknowledgement time approaches breach	Use system time manipulation or wait for timing scenario	Near-breach timing	Timing test setup
7	Verify SLA status updates appropriately based on timing	SLA status shows "On Track" when within targets, "Breached" when exceeded	"On Track" or "Breached"	Status accuracy verification
8	Verify time calculations use consistent 2-decimal precision format	All time displays show format "X.XX hrs" consistently	Consistent "X.XX hrs" format	Format consistency per AC23
9	Verify SLA calculations update in real-time or near real-time	Time displays refresh appropriately (manual refresh or auto-update)	Live time updates	Real-time verification
10	Test edge case: Acknowledgement exactly at 2-hour mark	Verify system correctly calculates 2.00 hrs and determines breach status	Exactly 2.00 hrs	Edge case timing
11	Verify breach detection works correctly	When targets exceeded, status changes to "Breached" immediately	Breach timing scenario	Breach detection verification
12	Verify decimal precision is maintained for very short times	Times under 1 hour show as "0.XX hrs" format	Sub-hour format: "0.XX hrs"	Short time precision
13	Verify achieved times are calculated correctly from actual timestamps	Compare displayed times with actual action timestamps for accuracy	Timestamp accuracy	Calculation verification

Verification Points

• Primary_Verification: SLA targets display correctly and achieved times calculated with 2-decimal precision
• Secondary_Verifications: Breach detection works accurately, Real-time updates function properly
• Negative_Verification: Time calculations do not show rounding errors or incorrect precision

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: Medium
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Quick actions verification (TC_020)
• Blocked_Tests: Account balance verification (TC_022)
• Parallel_Tests: None
• Sequential_Tests: Performance metrics foundation

Additional Information

• Notes: Critical for performance monitoring and service level compliance
• Edge_Cases: Time zone considerations, daylight saving time changes, system clock drift
• Risk_Areas: Time calculation accuracy, breach detection reliability, performance impact
• Security_Considerations: SLA data integrity, time manipulation prevention

Missing Scenarios Identified

• Scenario_1: SLA notification system when breaches occur
• • Type: Communication
  • Rationale: Stakeholders should be notified when SLA targets are missed
  • Priority: P2-High
• Scenario_2: Historical SLA performance tracking and trending
• • Type: Analytics
  • Rationale: Long-term SLA performance analysis for process improvement
  • Priority: P3-Medium

---

Test Case 22:  Verify account balance information display with outstanding amount and payment history

Test Case Metadata

• Test Case ID: CIS01US12_TC_022
• Title: Verify account balance information display with outstanding amount and payment history
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Financial-Information, Account-Balance, Payment-History, MOD-Transfer, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Revenue-Impact-Tracking, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Financial-Data, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: High
• Complexity_Level: Medium
• Expected_Execution_Time: 4 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Billing System, Payment Processing, Financial Management
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Module-Coverage, Revenue-Impact-Tracking, Engineering, Security-Validation
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC25 - Account balance with outstanding amount, last payment info
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_021, CIS01US12_TC_023

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Billing system integration, Payment processing system, Financial data service
• Performance_Baseline: < 2 seconds financial data retrieval
• Data_Requirements: Consumer account with balance data: $0.00 outstanding (from user story)

Prerequisites

• Setup_Requirements: Billing system integrated, financial data access configured
• User_Roles_Permissions: Customer Executive role with financial data access
• Test_Data: Consumer AAA BBB (Con52) with $0.00 outstanding balance, payment history
• Prior_Test_Cases: CIS01US12_TC_021 (SLA verification)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	On transfer detail view, locate Account Balance section in details tab	Section visible with financial information display	N/A	Balance section identification
2	Verify outstanding amount displays prominently	Outstanding amount shows "$0.00" in clear, prominent formatting	"$0.00" from user story sample data	Outstanding verification per AC25 with user story data
3	Verify currency formatting is correct and consistent	Amount displays with proper currency symbol and decimal formatting	"$0.00" format	Currency format verification
4	Verify last payment amount is displayed	Last payment amount field shows recent payment value	Last payment amount	Payment amount verification per AC25
5	Verify last payment date is recorded and displayed	Last payment date shows accurate date of most recent payment	Last payment date	Payment date verification per AC25
6	Verify date format is consistent with system standards	Payment date shows in consistent format (MM/DD/YYYY or system format)	System date format	Date format consistency
7	Test with account having outstanding balance (if test account available)	Outstanding balance shows actual amount owed (e.g., "$245.78" as mentioned in user story)	Variable balance amount	Balance accuracy test
8	Verify balance calculation accuracy	Outstanding = Previous balance - payments + charges calculated correctly	Calculated amount	Calculation accuracy verification
9	Verify balance information updates if payment made during session	Real-time or refresh shows updated balance after payment processing	Updated balance	Real-time update test
10	Verify negative balance handling (credit balance)	Credit balances display appropriately with proper formatting (e.g., "($50.00)")	Negative balance scenario	Credit balance verification
11	Verify very large balance amounts display correctly	Large balances (>$10,000) display without formatting issues	Large balance test	Large amount formatting
12	Verify balance data persistence during session	Balance information remains consistent during page navigation	Session data	Data persistence verification
13	Verify integration with billing system shows current data	Balance reflects most recent billing system data	Current billing data	Integration accuracy verification

Verification Points

• Primary_Verification: Outstanding amount displays accurately with proper formatting
• Secondary_Verifications: Payment history shows correctly, Currency formatting is consistent
• Negative_Verification: Balance calculations are accurate without rounding errors

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Daily
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: SLA verification (TC_021)
• Blocked_Tests: Document upload verification (TC_023)
• Parallel_Tests: None
• Sequential_Tests: Financial data foundation for transfer decisions

Additional Information

• Notes: Critical for financial liability transfer decisions and compliance
• Edge_Cases: Payment plans, installment balances, disputed charges, refunds
• Risk_Areas: Balance calculation accuracy, real-time data synchronization, currency handling
• Security_Considerations: Financial data protection, PCI compliance, audit trail

Missing Scenarios Identified

• Scenario_1: Payment plan integration and status display
• • Type: Business Rule
  • Rationale: Consumers on payment plans may have special transfer requirements
  • Priority: P2-High
• Scenario_2: Disputed charge indication and handling
• • Type: Business Rule
  • Rationale: Disputed charges may affect transfer eligibility---

---

Test Case 23: Verify document upload display with dates, verification status, and viewing capabilities

Test Case Metadata

• Test Case ID: CIS01US12_TC_023
• Title: Verify document upload display with dates, verification status, and viewing capabilities
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Document-Management, Verification-Status, File-Display, MOD-Transfer, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Security-Validation, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Document-Verification, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Document Management System, Verification Engine, File Storage
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Module-Coverage, Security-Validation, Engineering, User-Acceptance
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC26 - Document upload display with dates and verification status
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_022, CIS01US12_TC_024

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Document management system, File storage service, Document verification engine
• Performance_Baseline: < 3 seconds document load
• Data_Requirements: Transfer request TR_2 with uploaded document "bill_55401.pdf"

Prerequisites

• Setup_Requirements: Document management configured, verification workflow enabled
• User_Roles_Permissions: Customer Executive role with document access
• Test_Data: TR_2 with uploaded document "bill_55401.pdf" (760.52 KB), Identity Proof - Passport
• Prior_Test_Cases: CIS01US12_TC_022 (account balance verification)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Details tab if not already there, locate Document Upload section	Section shows all submitted documents with upload information	N/A	Document section identification
2	Verify uploaded document "bill_55401.pdf" is visible in document list	Document appears with filename "bill_55401.pdf" displayed	"bill_55401.pdf" from user story	Document visibility verification per AC26
3	Verify document upload date displays correctly	Upload date shows as "2025-05-18" or current upload date format	"2025-05-18" or system format	Upload date verification per AC26 with user story data
4	Verify document type and sub-type display correctly	Document shows "Identity Proof - Passport" as selected during upload	"Identity Proof - Passport"	Document categorization verification
5	Verify document file size displays accurately	File size shows "760.52 KB" as per user story sample data	"760.52 KB" from user story	File size verification per AC26
6	Verify document verification status is displayed	Document shows verification status (Verified/Pending/Rejected)	Verification status indicator	Verification status verification per AC26
7	Locate and click "View" button for the document	"View" button visible and clickable for document access	N/A	Document viewing option per AC26
8	Click "View" button to open document	Document opens in viewer, downloads, or opens in new tab	Document content	Document viewing functionality per AC26
9	Verify document content is accessible and readable	Document displays properly without corruption or access issues	Readable document content	Document accessibility verification
10	Return to document list and verify all document details persist	Document information remains consistent after viewing	Persistent document data	Data persistence verification
11	Verify multiple documents display correctly if more than one uploaded	Each document shows with individual upload dates, types, and statuses	Multiple document data	Multiple document verification
12	Verify document verification workflow integration	Verification status updates appropriately based on document review process	Updated verification status	Verification workflow integration
13	Verify document metadata accuracy	All displayed information matches actual uploaded document properties	Accurate metadata	Metadata accuracy verification

Verification Points

• Primary_Verification: All submitted documents visible with upload dates and verification status
• Secondary_Verifications: Document viewing works correctly, Metadata displays accurately
• Negative_Verification: No missing documents or incorrect status information

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Account balance verification (TC_022)
• Blocked_Tests: Requirements checklist verification (TC_024)
• Parallel_Tests: None
• Sequential_Tests: Document workflow foundation

Additional Information

• Notes: Critical for compliance documentation verification and audit trail
• Edge_Cases: Large documents, corrupted files, multiple file formats, document versioning
• Risk_Areas: Document storage reliability, verification workflow accuracy, file access security
• Security_Considerations: Document access control, file encryption, audit logging

Missing Scenarios Identified

• Scenario_1: Document replacement workflow for incorrect uploads
• • Type: User Experience
  • Rationale: Users may need to replace documents with corrected versions
  • Priority: P2-High
• Scenario_2: Document expiration tracking for time-sensitive documents
• • Type: Business Rule
  • Rationale: Some identity documents may have expiration dates affecting validity
  • Priority: P3-Medium

---

Test Case 24:  Verify requirements checklist completion status and approval gating 

Test Case Metadata

• Test Case ID: CIS01US12_TC_024
• Title: Verify requirements checklist completion status and approval gating functionality
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Requirements-Checklist, Approval-Gating, Verification-Workflow, MOD-Transfer, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Checklist-Validation, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: High
• Complexity_Level: Medium
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Verification Engine, Approval Workflow, Business Rules Engine
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Engineering, User-Acceptance
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC27 - Requirements checklist with completion status, AC38 - Approval/rejection prevention until requirements complete
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_023, CIS01US12_TC_025

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Verification workflow engine, Business rules system, Approval gating logic
• Performance_Baseline: < 2 seconds checklist update
• Data_Requirements: Transfer request with documents uploaded and verification status

Prerequisites

• Setup_Requirements: Requirements checklist configured, verification workflows enabled
• User_Roles_Permissions: Customer Executive role with verification permissions
• Test_Data: TR_2 with documents and verification workflow in progress
• Prior_Test_Cases: CIS01US12_TC_023 (document verification)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	On transfer detail view, locate Requirements Checklist section	Section visible with checklist items and completion status	N/A	Checklist section identification
2	Verify "Proof of Identity" requirement shows completion status	Item displays with checkmark ( Verified) or pending status indicator	Verified or  Pending	Identity verification status per AC27
3	Verify "Proof of Address" requirement shows completion status	Item displays completion status based on document verification	Verified or  Pending	Address verification status per AC27
4	Verify "Transfer Authorization" requirement shows completion status	Item displays completion status for authorization documentation	Verified or  Pending	Authorization status per AC27
5	Verify "Financial Verification" requirement shows completion status	Item displays financial verification status	Verified or  Pending per user story	Financial verification status per AC27
6	Verify visual indicators for completion status	Completed items show green checkmarks (), pending items show pending icons ()	Visual status indicators	Status visualization per AC27
7	Verify incomplete checklist prevents approval access	"Approve Transfer" button disabled or unavailable when requirements pending	Disabled approval button	Approval prevention per AC38
8	Complete pending verification items (if any) through document review	Mark pending items as verified through verification workflow	Updated verification status	Verification completion process
9	Verify checklist updates when items are marked complete	Completed items change to green checkmarks immediately	Real-time status updates	Dynamic checklist updates
10	Verify all checklist items show as verified when complete	All four requirements display  Verified status	All items:  Verified	Complete checklist verification per AC27
11	Verify approval becomes available when all requirements complete	"Approve Transfer" button becomes enabled/visible	Enabled approval button	Approval enablement per AC38
12	Test rejection functionality availability	"Reject Request" option available regardless of checklist status	Available rejection option	Rejection availability verification
13	Verify checklist completion gates final approval workflow	Cannot complete approval process until all checklist items verified	Approval gating enforcement	Gating functionality per AC38

Verification Points

• Primary_Verification: Requirements checklist shows completion status and gates approval properly
• Secondary_Verifications: Visual indicators work correctly, Real-time updates function
• Negative_Verification: Cannot approve transfer with incomplete requirements

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Document verification (TC_023)
• Blocked_Tests: Service order integration (TC_025)
• Parallel_Tests: None
• Sequential_Tests: Approval workflow foundation

Additional Information

• Notes: Critical for compliance and regulatory requirements before transfer approval
• Edge_Cases: Partial verification scenarios, requirement rule changes, manual overrides
• Risk_Areas: Verification workflow accuracy, approval gating logic, compliance tracking
• Security_Considerations: Verification audit trail, approval authorization, compliance documentation

Missing Scenarios Identified

• Scenario_1: Manual override capabilities for supervisors in exceptional cases
• • Type: Business Rule
  • Rationale: Supervisors may need to override requirements in emergency situations
  • Priority: P3-Medium
• Scenario_2: Requirement expiration and re-verification workflows
• • Type: Business Rule
  • Rationale: Some verifications may expire and require renewal
  • Priority: P2-High

---

Test Case 25: Verify service order creation with consumer-associated templates and scheduling functionality

Test Case Metadata

• Test Case ID: CIS01US12_TC_025
• Title: Verify service order creation with consumer-associated templates and scheduling functionality
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Integration
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Service-Order-Integration, Template-Management, Scheduling, MOD-Transfer, P2-High, Phase-Regression, Type-Integration, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Integration-Testing, Report-Product, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Service-Integration, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: High
• Expected_Execution_Time: 6 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Service Order System, Template Management, Scheduling System
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Integration-Testing, Product, Engineering, User-Acceptance
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: AC28 - Service order tab with consumer-associated templates
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_024, CIS01US12_TC_026

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Service order system, Template management, Scheduling service, Consumer categorization
• Performance_Baseline: < 3 seconds template loading
• Data_Requirements: Consumer AAA BBB (Con52) with associated service order templates

Prerequisites

• Setup_Requirements: Service order templates configured for consumer types, scheduling system enabled
• User_Roles_Permissions: Customer Executive role with service order creation permissions
• Test_Data: Consumer with associated templates, Transfer request TR_2 context
• Prior_Test_Cases: CIS01US12_TC_024 (requirements checklist)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	On transfer detail view, click "Service Order" tab	Service order tab opens with creation interface	N/A	Tab navigation per AC28
2	Verify service order type dropdown displays templates associated with consumer	Dropdown shows only templates relevant to consumer AAA BBB's category/type	Consumer-specific templates	Template filtering per AC28
3	Verify no irrelevant templates appear in dropdown	Templates not applicable to consumer type are filtered out	Filtered template list	Template association verification
4	Select service order type "Meter Reading Verification" (or available template)	Dropdown selection successful with template selected	"Meter Reading Verification" or available option	Template selection test
5	Verify template details auto-populate or become available	Selected template shows relevant fields and configuration	Template-specific fields	Template configuration verification
6	Locate scheduled date field with date picker	Date picker field visible for service order scheduling	N/A	Scheduling field identification per AC28
7	Click scheduled date field to open date picker	Date picker opens for service order date selection	N/A	Date picker functionality
8	Select future date for service order: "2025-06-15"	Date selection successful, field populated	"2025-06-15"	Schedule date selection per user story sample
9	Verify date format displays correctly	Selected date shows in proper system format	System date format	Date format verification
10	Locate remarks text box for additional information	Text area available for service order remarks/notes	N/A	Remarks field identification per AC28
11	Enter service order remarks: "Transfer verification required"	Text input accepted in remarks field	"Transfer verification required"	Remarks entry test
12	Verify transfer context is maintained in service order	Service order references transfer TR_2 or shows context	TR_2 context	Context integration verification
13	Click "Add Service Order" button to create service order	Service order created successfully with confirmation	N/A	Service order creation per AC28
14	Verify new service order appears in existing service order list	Created service order visible with all entered details	Service order details	Creation verification

Verification Points

• Primary_Verification: Service order creation works with consumer-associated templates and scheduling
• Secondary_Verifications: Template filtering works correctly, Transfer context is maintained
• Negative_Verification: Cannot create service orders with inappropriate templates

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Bi-weekly
• Maintenance_Effort: Medium
• Automation_Candidate: Partial

Test Relationships

• Blocking_Tests: Requirements checklist (TC_024)
• Blocked_Tests: Service order management (TC_026)
• Parallel_Tests: None
• Sequential_Tests: Service order workflow foundation

Additional Information

• Notes: Important for field service coordination and transfer process completion
• Edge_Cases: Template availability changes, scheduling conflicts, service area restrictions
• Risk_Areas: Template management accuracy, scheduling system integration, context preservation
• Security_Considerations: Service order access control, consumer data privacy

Missing Scenarios Identified

• Scenario_1: Service order template customization based on transfer type
• • Type: Business Rule
  • Rationale: Different transfer types may require different service procedures
  • Priority: P3-Medium
• Scenario_2: Automated service order scheduling based on transfer effective date
• • Type: Automation
  • Rationale: Service orders could be automatically scheduled relative to transfer dates
  • Priority: P2-High

---

Test Case 26: Verify existing service order management, detail view, and report generation functionality

Test Case Metadata

• Test Case ID: CIS01US12_TC_026
• Title: Verify existing service order management, detail view, and report generation functionality
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Integration
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Service-Order-Management, Report-Generation, Detail-View, MOD-Transfer, P2-High, Phase-Regression, Type-Integration, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Integration-Testing, Report-Product, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Service-Management, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: High
• Expected_Execution_Time: 7 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Service Order System, Report Generation, Document Management
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Integration-Testing, Product, Engineering, Customer-Segment-Analysis
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: AC29 - Existing service order display and management
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_025, CIS01US12_TC_027

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Service order management system, Report generation service, Assignment system
• Performance_Baseline: < 3 seconds report generation
• Data_Requirements: Created service order from previous test with complete details

Prerequisites

• Setup_Requirements: Service order system integrated, report generation enabled
• User_Roles_Permissions: Customer Executive role with service order management permissions
• Test_Data: Service order created in previous test with status and assignment data
• Prior_Test_Cases: CIS01US12_TC_025 (service order creation)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	On service order tab, locate existing service order section	Section displays with list of created service orders	N/A	Existing orders section identification
2	Verify service order displays SO number (system-generated)	Service order shows unique identifier like "SO-2025-001"	"SO-2025-001" or system format	SO number verification per AC29
3	Verify service order name displays correctly	SO name shows selected template name like "Meter Reading Verification"	Template name from previous test	SO name verification per AC29
4	Verify service order status displays current state	SO status shows current state (Pending/In Progress/Completed)	Current SO status	SO status verification per AC29
5	Verify schedule date displays correctly	Schedule date shows "2025-06-15" as entered during creation	"2025-06-15" from previous test	Schedule date verification per AC29
6	Verify created on timestamp displays	Created on shows accurate creation date and time	Creation timestamp	Creation date verification per AC29
7	Verify created by user information displays	Created by shows user who created the service order	User identifier	Creator verification per AC29
8	Verify assigned to field shows assignment information	Assigned to shows technician or team assignment (if assigned)	Assignment information	Assignment verification per AC29
9	Verify assigned on date displays (if assigned)	Assigned on shows date when assignment was made	Assignment date	Assignment date verification per AC29
10	Verify remarks field displays entered information	Remarks show "Transfer verification required" from creation	"Transfer verification required"	Remarks verification per AC29
11	Click "View Details" button for service order	Redirects to service order detail view in service management system	N/A	Detail view navigation per AC29
12	Verify service order detail view integration works	Service order details load correctly with complete information	Complete SO details	Detail integration verification
13	Navigate back to transfer request service order tab	Returns to transfer request with service order list intact	N/A	Navigation return test
14	Change service order status to "Completed" (if status change available)	Status updates successfully to completed state	Status: "Completed"	Status update test
15	Click "Download Report" for completed service order	Report downloads successfully with service order information	N/A	Report download per AC29
16	Verify downloaded report contains complete service order details	Report includes SO number, dates, assignment info, completion details	Complete SO report data	Report content verification per AC29

Verification Points

• Primary_Verification: Existing service orders display all required fields and management functions work
• Secondary_Verifications: Detail view integration works, Report generation functions correctly
• Negative_Verification: Reports only available for appropriate service order statuses

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Bi-weekly
• Maintenance_Effort: Medium
• Automation_Candidate: Partial

Test Relationships

• Blocking_Tests: Service order creation (TC_025)
• Blocked_Tests: Communication management (TC_027)
• Parallel_Tests: None
• Sequential_Tests: Service order lifecycle completion

Additional Information

• Notes: Critical for field service coordination and completion tracking
• Edge_Cases: Multiple service orders, status change permissions, report formatting issues
• Risk_Areas: Service order status synchronization, report generation reliability, cross-system integration
• Security_Considerations: Service order access control, report data privacy

Missing Scenarios Identified

• Scenario_1: Service order escalation workflow for delayed completions
• • Type: Business Rule
  • Rationale: Overdue service orders may need escalation procedures
  • Priority: P3-Medium
• Scenario_2: Automated service order completion notifications
• • Type: Communication
  • Rationale: Stakeholders should be notified when service orders complete
  • Priority: P2-High

---

Test Case 27: Verify communication tab functionality with internal and consumer note management

Test Case Metadata

• Test Case ID: CIS01US12_TC_027
• Title: Verify communication tab functionality with internal and consumer note management
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Communication-Management, Note-Creation, Message-History, MOD-Transfer, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Communication-Flow, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 6 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Communication System, Message Management, Notification Service
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance, Product, Customer-Segment-Analysis
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: AC30 - Communication tab with internal and consumer notes
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_026, CIS01US12_TC_028

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Communication system, Message storage, Notification service
• Performance_Baseline: < 2 seconds message loading
• Data_Requirements: Transfer request with communication history

Prerequisites

• Setup_Requirements: Communication module integrated, message storage enabled
• User_Roles_Permissions: Customer Executive role with communication permissions
• Test_Data: Transfer request TR_2 with existing communication entries
• Prior_Test_Cases: CIS01US12_TC_026 (service order management)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Click on "Communication" tab from transfer detail view	Communication tab opens with message history and creation interface	N/A	Tab navigation per AC30
2	Verify all communications are displayed in chronological order	Consumer and internal communications visible with timestamps	Communication history	History display verification per AC30
3	Verify communication entries show sender, timestamp, type, and content	Each entry displays complete information including message details	Entry metadata	Communication details verification
4	Verify internal vs consumer communications are distinguished	Different styling or indicators for internal vs consumer messages	Visual differentiation	Communication type distinction
5	Locate "Add Note" button or interface	Note creation interface visible and accessible	N/A	Note creation access per AC30
6	Click "Add Note" to open note creation interface	Note creation form/dialog opens with options	N/A	Note creation interface
7	Verify note type selection options available	Options for "Internal" and "Consumer" note types visible	Note type options: Internal, Consumer	Note type selection per AC30
8	Select "Internal" note type	Internal note option selected successfully	"Internal"	Internal note type selection
9	Enter internal note content in text field	Text input accepted: "Transfer verification in progress, awaiting final documentation review"	"Transfer verification in progress, awaiting final documentation review"	Internal note content entry
10	Submit internal note	Note added to communication list with internal designation	Internal note entry	Internal note submission per AC30
11	Verify internal note appears in communication history	New internal note visible with timestamp, user, and content	Internal note display	Internal note verification
12	Click "Add Note" again for consumer communication	Note creation interface opens again	N/A	Consumer note creation
13	Select "Consumer" note type	Consumer communication option selected	"Consumer"	Consumer note type selection per AC30
14	Enter consumer message content	Text input accepted: "Your transfer request is being processed. We will contact you with any additional requirements."	Consumer message content	Consumer message entry
15	Submit consumer message	Message sent and logged in communication history	Consumer message entry	Consumer message submission per AC30
16	Verify consumer message appears with appropriate formatting	Consumer message visible with different styling from internal notes	Consumer message display	Consumer message verification
17	Verify all communications maintain chronological order	Messages appear in proper time sequence (newest first or oldest first per system design)	Chronological order	Order verification

Verification Points

• Primary_Verification: Communication tab displays all messages and enables creation of internal and consumer notes
• Secondary_Verifications: Message types are clearly distinguished, Chronological order is maintained
• Negative_Verification: Internal notes not visible to consumers, proper access control maintained

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Bi-weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Service order management (TC_026)
• Blocked_Tests: Timeline tracking (TC_028)
• Parallel_Tests: None
• Sequential_Tests: Communication workflow foundation

Additional Information

• Notes: Important for maintaining communication audit trail and customer service
• Edge_Cases: Very long messages, special characters, multiple rapid communications
• Risk_Areas: Message delivery reliability, access control enforcement, audit trail integrity
• Security_Considerations: Internal note privacy, consumer communication logging, data retention

Missing Scenarios Identified

• Scenario_1: Automated communication templates for common transfer scenarios
• • Type: User Experience
  • Rationale: Standard messages could improve efficiency and consistency
  • Priority: P3-Medium
• Scenario_2: Communication delivery confirmation and read receipts
• • Type: Communication
  • Rationale: Verification that consumer communications are successfully delivered
  • Priority: P2-High

---

Test Case 28:  Verify timeline tab tracks all request activities with complete audit trail functionality

Test Case Metadata

• Test Case ID: CIS01US12_TC_028
• Title: Verify timeline tab tracks all request activities with complete audit trail functionality
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Timeline-Tracking, Audit-Trail, Activity-Logging, MOD-Transfer, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Security-Validation, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Activity-Tracking, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Audit System, Activity Logging, Timeline Management
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Module-Coverage, Security-Validation, Engineering, User-Acceptance
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: AC31 - Timeline tab with activity tracking and status lifecycle, AC40 - Timeline audit trail maintenance
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_027, CIS01US12_TC_029

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Audit logging system, Activity tracking service, Timeline management
• Performance_Baseline: < 2 seconds timeline load
• Data_Requirements: Transfer request with multiple activities and status changes

Prerequisites

• Setup_Requirements: Audit logging enabled, activity tracking configured
• User_Roles_Permissions: Customer Executive role with audit trail access
• Test_Data: Transfer request TR_2 with complete activity history
• Prior_Test_Cases: CIS01US12_TC_027 (communication management)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Click on "Timeline" tab from transfer detail view	Timeline tab opens with chronological activity list	N/A	Timeline tab navigation per AC31
2	Verify all request activities are tracked and displayed	Timeline shows complete sequence of actions from request creation to current state	Complete activity history	Activity tracking verification per AC31
3	Verify timeline entry format includes timestamp, user, action, and details	Each entry displays: timestamp, user who performed action, action type, relevant details	Entry format components	Entry format verification per AC31
4	Verify entries are displayed in chronological order	Activities appear in time sequence (newest first or oldest first per system design)	Chronological sequence	Order verification
5	Verify status lifecycle is completely tracked	Timeline shows: Pending → In Progress → On Hold → In Progress (or current status path)	Status lifecycle: Pending → In Progress → On Hold → In Progress	Status lifecycle tracking per AC31
6	Verify user action attribution is accurate	Each action shows correct user identification who performed the activity	User attribution data	User tracking verification per AC31
7	Verify system-generated activities are logged	Automatic system actions (like SLA updates) appear in timeline	System-generated entries	Auto-logging verification per AC31
8	Verify timeline updates in real-time	New actions appear immediately or after refresh without manual intervention	Real-time updates	Live update verification per AC31
9	Verify document upload activities are tracked	Document upload actions appear with document names and upload details	Document activity entries	Document tracking verification
10	Verify communication activities are logged	Internal notes and consumer communications appear in timeline	Communication entries	Communication tracking verification
11	Verify service order activities are tracked	Service order creation and status changes appear in timeline	Service order entries	Service order tracking verification
12	Verify comprehensive audit trail maintenance	All activities maintain complete audit information for compliance	Complete audit data	Audit trail verification per AC40
13	Verify timeline data persistence and integrity	Timeline information remains consistent across sessions and system restarts	Persistent timeline data	Data integrity verification

Verification Points

• Primary_Verification: Timeline tracks all request activities with complete audit trail
• Secondary_Verifications: Chronological order maintained, User attribution accurate
• Negative_Verification: No missing activities or gaps in audit trail

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Bi-weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Communication management (TC_027)
• Blocked_Tests: Status lifecycle management (TC_029)
• Parallel_Tests: None
• Sequential_Tests: Audit trail foundation

Additional Information

• Notes: Critical for compliance, audit requirements, and activity transparency
• Edge_Cases: High-volume activities, concurrent user actions, system-generated bulk updates
• Risk_Areas: Audit trail completeness, timeline performance with large datasets, data integrity
• Security_Considerations: Audit trail immutability, access control for sensitive activities

Missing Scenarios Identified

• Scenario_1: Timeline export functionality for compliance reporting
• • Type: Compliance
  • Rationale: Audit trails may need to be exported for regulatory compliance
  • Priority: P2-High
• Scenario_2: Timeline filtering and search capabilities
• • Type: User Experience
  • Rationale: Users may need to find specific activities in long timelines
  • Priority: P3-Medium

---

Test Case 29: Verify complete status lifecycle management from pending to completion with proper workflow controls

Test Case Metadata

• Test Case ID: CIS01US12_TC_029
• Title: Verify complete status lifecycle management from pending to completion with proper workflow controls
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Status-Lifecycle, Workflow-Management, State-Transitions, MOD-Transfer, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Lifecycle-Management, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: High
• Complexity_Level: High
• Expected_Execution_Time: 8 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Workflow Engine, Status Management, Business Rules Engine
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Engineering, User-Acceptance
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC31 - Timeline tab with activity tracking and status lifecycle
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_028, CIS01US12_TC_030

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Workflow management system, Status transition engine, Business rules
• Performance_Baseline: < 1 second status transitions
• Data_Requirements: Multiple transfer requests for complete lifecycle testing

Prerequisites

• Setup_Requirements: Status workflow configured, business rules enabled
• User_Roles_Permissions: Customer Executive role with status management permissions
• Test_Data: Fresh transfer request for complete lifecycle testing
• Prior_Test_Cases: CIS01US12_TC_028 (timeline verification)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Create new transfer request for lifecycle testing	Request created with initial "Pending" status	New request data	Request creation with initial status per AC31
2	Verify initial status is "Pending" after creation	Status displays as "Pending" with appropriate visual indicators	Status: "Pending"	Initial status verification per AC31
3	Click "Acknowledge" button to transition status	Status changes from "Pending" to "In Progress"	Status: "In Progress"	Acknowledgement transition per AC31
4	Verify status transition is logged in timeline	Timeline shows status change from Pending to In Progress with timestamp	Transition log entry	Transition logging verification
5	Click "Put on Hold" button	Status changes from "In Progress" to "On Hold"	Status: "On Hold"	Hold transition per AC31
6	Add hold reason if prompted	Optional hold reason entered and saved	Hold reason: "Awaiting customer documentation"	Hold reason tracking
7	Verify hold status is logged with reason	Timeline shows hold action with timestamp and reason	Hold log with reason	Hold logging verification
8	Click "Resume" button	Status changes from "On Hold" back to "In Progress"	Status: "In Progress"	Resume transition per AC31
9	Complete all requirements checklist items	Mark all verification items as complete	All requirements:  Verified	Requirements completion
10	Click "Approve Transfer" to move to completion	Status changes from "In Progress" to "Completed"	Status: "Completed"	Approval transition per AC31
11	Verify completed status cannot be changed	No status change buttons available or they are disabled	Immutable completed status	Status finality verification
12	Test rejection workflow with new request	Create another request and use "Reject Request" option	Status: "Rejected"	Rejection workflow per AC31
13	Verify rejected status is final	Rejected requests cannot change status further	Immutable rejected status	Rejection finality verification
14	Verify complete status lifecycle is tracked	Timeline shows complete sequence: Pending → In Progress → On Hold → In Progress → Completed/Rejected	Complete lifecycle history	Full lifecycle verification per AC31

Verification Points

• Primary_Verification: Complete status lifecycle works correctly with proper workflow controls
• Secondary_Verifications: All transitions are logged, Final statuses are immutable
• Negative_Verification: Cannot skip workflow steps or reverse final statuses

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: Medium
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Timeline verification (TC_028)
• Blocked_Tests: Landing page KPIs (TC_030)
• Parallel_Tests: None
• Sequential_Tests: Status management foundation for reporting

Additional Information

• Notes: Critical workflow ensuring proper transfer request processing and compliance
• Edge_Cases: Rapid status changes, concurrent approvals, system failures during transitions
• Risk_Areas: Workflow integrity, status consistency, business rule enforcement
• Security_Considerations: Status change authorization, workflow tampering prevention

Missing Scenarios Identified

• Scenario_1: Supervisor override capabilities for stuck requests
• • Type: Business Rule
  • Rationale: Supervisors may need to override workflow in exceptional circumstances
  • Priority: P3-Medium
• Scenario_2: Automated status progression based on external events
• • Type: Integration
  • Rationale: Some status changes may be triggered by external system events
  • Priority: P2-High
    
    

---

Test Case 30:  Verify landing page KPI calculations, display accuracy, and dashboard integration

Test Case Metadata

• Test Case ID: CIS01US12_TC_030
• Title: Verify landing page KPI calculations, display accuracy, and dashboard integration
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Dashboard
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, KPI-Calculation, Dashboard-Metrics, Performance-Analytics, MOD-Transfer, P2-High, Phase-Regression, Type-Dashboard, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Performance-Metrics, Report-Product, Report-Customer-Segment-Analysis, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Dashboard-Analytics, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 6 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: KPI Calculation Engine, Dashboard Service, Performance Analytics
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Performance-Metrics, Product, Customer-Segment-Analysis, Revenue-Impact-Tracking
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: AC32 - Landing page KPIs calculation and display, AC33 - Current transfers and transfer history tabs, AC39 - Success rate calculation formula
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_029, CIS01US12_TC_031

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: KPI calculation service, Dashboard analytics, Data aggregation service
• Performance_Baseline: < 3 seconds KPI calculation
• Data_Requirements: Multiple transfer requests with various statuses for KPI calculation

Prerequisites

• Setup_Requirements: KPI calculation rules configured, dashboard analytics enabled
• User_Roles_Permissions: Customer Executive role with dashboard access
• Test_Data: Multiple transfer requests in various states, historical transfer data
• Prior_Test_Cases: CIS01US12_TC_029 (status lifecycle completion)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Transfer dashboard main page	Dashboard loads with KPI section displaying key metrics	N/A	Dashboard navigation
2	Verify "Pending Transfers" KPI displays accurate count	Shows count of requests excluding completed and rejected status	Pending count calculation	Pending calculation verification per AC32
3	Verify "Completed This Month" KPI shows monthly count	Displays count of completed requests for current month	Monthly completion count	Monthly calculation verification per AC32
4	Verify "Avg Processing Time" KPI calculation	Shows time between submitted date and completion date average	Average processing time	Time calculation verification per AC32
5	Verify "Success Rate" KPI displays percentage	Shows completed requests / total requests * 100	Success rate percentage	Rate calculation verification per AC32 and AC39
6	Verify KPI update frequency and real-time data	KPIs reflect current data when new requests are processed	Real-time KPI updates	Update frequency verification per AC32
7	Verify KPI trend indicators display changes	Shows percentage change vs last month with appropriate indicators	Trend percentage indicators	Trend display verification
8	Create test transfer request and verify KPI updates	Process new request and verify pending transfers count increases	Updated pending count	KPI accuracy verification per AC32
9	Complete test transfer and verify completion KPI updates	Complete transfer and verify completed this month count increases	Updated completion count	Completion calculation verification
10	Verify success rate calculation accuracy	Success rate = (completed requests / total requests) × 100 with proper percentage formatting	Calculated success rate with percentage format	Rate formula verification per AC39
11	Verify "Current Transfers" tab shows non-completed requests	Tab displays transfers excluding rejected and completed status	Current transfers list	Current tab verification per AC33
12	Verify "Transfer History" tab shows completed and rejected requests	Tab displays only rejected and completed status transfers	Transfer history list	History tab verification per AC33
13	Switch between tabs and verify data accuracy	Both tabs show appropriate transfers based on status filtering	Accurate tab filtering	Tab filtering verification per AC33
14	Verify KPI calculations handle edge cases correctly	Test with zero transfers, all completed, all pending scenarios	Edge case scenarios	Edge case handling verification

Verification Points

• Primary_Verification: Landing page KPIs calculate accurately and display current metrics
• Secondary_Verifications: Tab filtering works correctly, Trend indicators function properly
• Negative_Verification: KPI calculations do not include incorrect data or show calculation errors

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Daily
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Status lifecycle completion (TC_029)
• Blocked_Tests: Search functionality (TC_031)
• Parallel_Tests: None
• Sequential_Tests: Dashboard foundation for search and filtering

Additional Information

• Notes: Critical for operational visibility and performance monitoring
• Edge_Cases: Large datasets, time zone considerations, month boundary calculations
• Risk_Areas: KPI calculation accuracy, real-time update performance, data aggregation reliability
• Security_Considerations: KPI data access control, performance data privacy

Missing Scenarios Identified

• Scenario_1: Historical KPI trending and comparative analysis
• • Type: Analytics
  • Rationale: Managers need to track performance trends over time
  • Priority: P2-High
• Scenario_2: KPI export functionality for reporting
• • Type: Reporting
  • Rationale: KPI data may need to be exported for executive reporting
  • Priority: P3-Medium

---

Test Case 31:  Verify comprehensive search functionality by transfer ID, customer name, and account number with auto-complete

Test Case Metadata

• Test Case ID: CIS01US12_TC_031
• Title: Verify comprehensive search functionality by transfer ID, customer name, and account number with auto-complete
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Search-Functionality, Auto-Complete, Database-Query, MOD-Transfer, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Search-Performance, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 6 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Search Engine, Database Query Service, Auto-Complete Service
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, User-Acceptance, Performance-Metrics
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: AC34 - Search by transfer ID, customer name, account number
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_030, CIS01US12_TC_032

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Search engine, Database indexing, Auto-complete service
• Performance_Baseline: < 2 seconds search response
• Data_Requirements: Multiple transfer requests including TR_2, various customer names, account numbers

Prerequisites

• Setup_Requirements: Search indexing enabled, auto-complete service configured
• User_Roles_Permissions: Customer Executive role with search access
• Test_Data: Transfer requests: TR_2 (AAA BBB, Con52), multiple transfers for search testing
• Prior_Test_Cases: CIS01US12_TC_030 (dashboard KPIs)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	On Transfer dashboard, locate search bar at top of transfer list	Search bar visible with placeholder "Search by name, email, or ID..."	N/A	Search bar identification per AC34
2	Click in search bar to activate search functionality	Search bar becomes active with cursor, ready for input	N/A	Search activation
3	Type transfer ID "TR_2" in search bar	Auto-complete suggestions appear or results filter to show TR_2	"TR_2"	Transfer ID search per AC34 with user story data
4	Verify search results filter to show matching transfer ID	Transfer list filters to display only TR_2 request	Expected: TR_2 visible	ID search verification
5	Clear search and type customer name "AAA BBB"	Auto-complete suggestions appear or results filter to show transfers for AAA BBB	"AAA BBB"	Customer name search per AC34 with user story data
6	Verify search results show transfers for matching customer	Transfer list shows transfers associated with customer AAA BBB	Expected: AAA BBB transfers	Name search verification
7	Clear search and type account number "Con52"	Auto-complete suggestions appear or results filter to account Con52 transfers	"Con52"	Account number search per AC34 with user story data
8	Verify search results filter to account number matches	Transfer list displays transfers for account Con52	Expected: Con52 transfers	Account search verification
9	Test partial search with "TR"	Search returns all transfers starting with TR prefix	"TR"	Partial search functionality
10	Test partial search with "AAA"	Search returns transfers for customers with names containing AAA	"AAA"	Partial name search
11	Test case-insensitive search with "aaa bbb"	Search works regardless of case, returns same results as "AAA BBB"	"aaa bbb"	Case sensitivity test
12	Test search with no results using "InvalidSearch123"	Search shows "No results found" message or empty list	"InvalidSearch123"	No results handling per AC34
13	Test search performance with complex query	Search results return within 2 seconds for any search term	Performance timing	Performance verification
14	Clear search to return to full transfer list	All transfers visible again without filter	N/A	Search clearing functionality

Verification Points

• Primary_Verification: Search functionality works for transfer ID, customer name, and account number
• Secondary_Verifications: Auto-complete works correctly, Search performance meets requirements
• Negative_Verification: Invalid searches handled gracefully with appropriate messaging

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Bi-weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Dashboard KPIs (TC_030)
• Blocked_Tests: Filter functionality (TC_032)
• Parallel_Tests: None
• Sequential_Tests: Search foundation for filtering

Additional Information

• Notes: Critical for user productivity and transfer request management efficiency
• Edge_Cases: Very long search terms, special characters, unicode characters
• Risk_Areas: Search performance with large datasets, index maintenance, query optimization
• Security_Considerations: Search injection prevention, data access control

Missing Scenarios Identified

• Scenario_1: Advanced search with multiple criteria combination
• • Type: User Experience
  • Rationale: Users may need to search by multiple fields simultaneously
  • Priority: P3-Medium
• Scenario_2: Search result highlighting and ranking
• • Type: User Experience
  • Rationale: Users need to quickly identify why results matched their search
  • Priority: P3-Medium

---

Test Case 32: Verify filter functionality with multiple criteria selection and persistence

Test Case Metadata

• Test Case ID: CIS01US12_TC_032
• Title: Verify filter functionality with multiple criteria selection and persistence
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Filter-Functionality, Multi-Criteria, Data-Filtering, MOD-Transfer, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Filter-Performance, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 7 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Filter Engine, Data Query Service, UI State Management
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, User-Acceptance, Product
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: AC35 - Filter functionality for multiple criteria
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_031, CIS01US12_TC_033

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Filter engine, Data query optimization, State management
• Performance_Baseline: < 2 seconds filter application
• Data_Requirements: Multiple transfers with various types, dates, statuses, priorities

Prerequisites

• Setup_Requirements: Filter options configured, transfer types and statuses defined
• User_Roles_Permissions: Customer Executive role with filter access
• Test_Data: Transfers with: "ownership transfer", "Name Transfer", various dates, statuses, priorities
• Prior_Test_Cases: CIS01US12_TC_031 (search functionality)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	On Transfer dashboard, locate "Show Filters" button or filter panel	Filter button/panel visible and accessible	N/A	Filter access identification per AC35
2	Click "Show Filters" to open filter panel	Filter panel opens with available filter options	N/A	Filter panel opening
3	Verify Transfer Type filter options are available	Dropdown or checkboxes show transfer types including "ownership transfer", "Name Transfer"	Transfer types: ownership transfer, Name Transfer	Type filter verification per AC35
4	Select "ownership transfer" from Transfer Type filter	Filter applied, results show only ownership transfer requests	"ownership transfer"	Type filtering with user story data
5	Verify filtered results display only ownership transfers	Transfer list updates to show only ownership transfer type	Filtered ownership transfers	Type filter verification
6	Locate Date filter options	Date range filter available with options like "Last 7 days", "Last 30 days", "Custom range"	Date filter options	Date filter identification per AC35
7	Apply "Last 30 days" date filter	Results filter to show only transfers from last 30 days	Last 30 days data	Date filtering per AC35
8	Verify date filter combines with existing type filter	Results show ownership transfers from last 30 days only	Combined filter results	Multi-filter combination
9	Locate Status filter with options	Status filter shows options: "Pending", "In Progress", "On Hold", "Completed", "Rejected"	Status options	Status filter verification per AC35
10	Add "In Progress" status filter	Results further filter to in-progress ownership transfers from last 30 days	"In Progress" combined	Multi-criteria filtering
11	Locate Priority filter options	Priority filter shows "Low", "Medium", "High", "Critical" options	Priority levels	Priority filter per AC35
12	Apply "High" priority filter	Results show high-priority, in-progress, ownership transfers from last 30 days	"High" priority filter	Priority filtering
13	Verify all filters work together correctly	Final results meet all four filter criteria simultaneously	All combined criteria	Multi-filter verification per AC35
14	Clear individual filters one by one	Each filter removal expands results appropriately	Filter removal	Individual filter clearing
15	Use "Clear All Filters" option	All filters removed, full transfer list visible	No filters applied	Bulk filter clearing per AC35
16	Test filter persistence during page refresh	Apply filters, refresh page, verify filters remain applied	Applied filters persist	Filter persistence per AC35

Verification Points

• Primary_Verification: Filter functionality works with multiple criteria and combinations
• Secondary_Verifications: Filter persistence works correctly, All filter types function properly
• Negative_Verification: Invalid filter combinations handled appropriately

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Bi-weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Search functionality (TC_031)
• Blocked_Tests: List view verification (TC_033)
• Parallel_Tests: None
• Sequential_Tests: Data filtering foundation for list management

Additional Information

• Notes: Important for data analysis and operational efficiency
• Edge_Cases: Conflicting filter combinations, performance with large datasets
• Risk_Areas: Filter performance, state management, query optimization
• Security_Considerations: Filter data access control, query injection prevention

Missing Scenarios Identified

• Scenario_1: Saved filter configurations for frequent use
• • Type: User Experience
  • Rationale: Users may want to save commonly used filter combinations
  • Priority: P3-Medium
• Scenario_2: Filter result count indicators
• • Type: User Experience
  • Rationale: Users need to know how many results each filter option will yield
  • Priority: P3-Medium

---

Test Case 33: Verify transfer list view displays all required information with proper formatting and financial status

Test Case Metadata

• Test Case ID: CIS01US12_TC_033
• Title: Verify transfer list view displays all required information with proper formatting and financial status
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, List-View, Data-Display, Financial-Status, MOD-Transfer, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, List-Management, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Low
• Expected_Execution_Time: 5 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Data Display Service, Financial Calculation, Status Management
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, User-Acceptance, Product
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: AC36 - List view with all required columns and actions
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_032, CIS01US12_TC_034

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Data display engine, Financial calculation service, Status formatting
• Performance_Baseline: < 2 seconds list rendering
• Data_Requirements: Multiple transfers with various statuses and financial conditions

Prerequisites

• Setup_Requirements: List view formatting configured, financial status calculation enabled
• User_Roles_Permissions: Customer Executive role with list view access
• Test_Data: Transfers including TR_2 with known data, various financial statuses
• Prior_Test_Cases: CIS01US12_TC_032 (filter functionality)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to transfer list view (Current or History tab)	List view displays with column headers and transfer data	N/A	List view navigation
2	Verify Transfer ID column displays correctly	Transfer ID shows system-generated IDs like "TR_2" with proper formatting	"TR_2" and other IDs	Transfer ID verification per AC36
3	Verify Transfer ID values are clickable links	Transfer IDs appear as clickable links for navigation to detail view	Clickable TR_2	ID linking verification per AC36
4	Verify Customer Name column displays correctly	Customer names show properly formatted (e.g., "AAA BBB")	Customer names including "AAA BBB"	Name display verification per AC36
5	Verify Account Number column shows consistent formatting	Account numbers display in standard format (e.g., "Con52")	Account numbers including "Con52"	Account format verification per AC36
6	Verify Transfer Type column displays transfer types clearly	Transfer types show correctly (e.g., "ownership transfer", "Name Transfer")	Transfer types from user story	Type display verification per AC36
7	Verify Request Date column shows consistent date format	Request dates display in system standard format	Date format consistency	Date display verification per AC36
8	Verify Status column displays with appropriate visual indicators	Status shows with colors/badges (Pending, In Progress, Completed, etc.)	Status indicators	Status visualization per AC36
9	Verify Financial Status calculation and display	Shows "Outstanding" for accounts with balance or "Clear" for zero balance	Financial status: "Outstanding" or "Clear"	Financial status verification per AC36
10	Verify Priority column displays with appropriate indicators	Priority shows with visual cues (High, Medium, Low icons or colors)	Priority indicators	Priority visualization per AC36
11	Verify Actions column contains required action buttons	Actions show "View", "Download", "Print" options	Action buttons	Actions availability per AC36
12	Test financial status accuracy with known data	Transfer TR_2 with $0.00 balance should show "Clear" financial status	TR_2: "Clear" status	Financial accuracy with user story data
13	Verify all columns are properly aligned and formatted	Column headers align with data, consistent spacing and formatting	Visual formatting	Formatting verification
14	Test list view with large number of transfers	List renders properly with pagination or scrolling as needed	Large dataset	Performance verification

Verification Points

• Primary_Verification: List view displays all required columns with accurate information
• Secondary_Verifications: Financial status calculation is accurate, Formatting is consistent
• Negative_Verification: No missing data or formatting issues in list display

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Filter functionality (TC_032)
• Blocked_Tests: List view actions (TC_034)
• Parallel_Tests: None
• Sequential_Tests: List display foundation for actions

Additional Information

• Notes: Critical for operational overview and transfer management efficiency
• Edge_Cases: Very long customer names, special characters, large financial amounts
• Risk_Areas: Data display accuracy, financial calculation precision, formatting consistency
• Security_Considerations: Financial data display authorization, sensitive information masking

Missing Scenarios Identified

• Scenario_1: Column sorting and customization capabilities
• • Type: User Experience
  • Rationale: Users may want to sort and customize list view columns
  • Priority: P3-Medium
• Scenario_2: List view export functionality
• • Type: Reporting
  • Rationale: Users may need to export list data for analysis
  • Priority: P3-Medium

---

Test Case 34: Verify list view actions functionality with proper permissions and status-based availability 

Test Case Metadata

• Test Case ID: CIS01US12_TC_034
• Title: Verify list view actions functionality with proper permissions and status-based availability
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Functional
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, List-Actions, Permission-Based, Status-Dependent, MOD-Transfer, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Action-Management, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 6 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Action Management, Permission System, Document Generation
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, User-Acceptance, Security-Validation
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: AC36 - List view with all required columns and actions
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_033, CIS01US12_TC_035

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Action management system, Permission engine, Document generation service
• Performance_Baseline: < 2 seconds action execution
• Data_Requirements: Transfers with various statuses for action testing

Prerequisites

• Setup_Requirements: Action permissions configured, document generation enabled
• User_Roles_Permissions: Customer Executive role with appropriate action permissions
• Test_Data: Transfer TR_2 and other transfers with different statuses
• Prior_Test_Cases: CIS01US12_TC_033 (list view display)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	On transfer list view, locate Actions column for various transfers	Actions column visible with buttons/links for each transfer	N/A	Actions column identification per AC36
2	Verify "View" action is available for all transfers	"View" button/link visible and clickable for all transfer entries	All transfers	View action availability per AC36
3	Click "View" action for transfer TR_2	Opens transfer detail view for TR_2 correctly	TR_2	View action functionality per AC36
4	Navigate back to list view and locate "Download" action	"Download" button/link available for transfers	N/A	Download action identification
5	Click "Download" action for transfer TR_2	Transfer receipt/report downloads successfully	TR_2 download	Download action functionality per AC36
6	Verify downloaded document contains correct transfer information	Downloaded file shows accurate TR_2 transfer details	TR_2 data verification	Download content verification
7	Locate "Print" action for transfers	"Print" button/link available in actions	N/A	Print action identification per AC36
8	Click "Print" action for transfer TR_2	Print dialog opens with transfer document formatted for printing	TR_2 print dialog	Print action functionality per AC36
9	Test actions on different transfer statuses	Actions availability varies based on transfer status (e.g., completed vs pending)	Various transfer statuses	Status-based action availability
10	Verify actions are based on user role permissions	Customer Executive can access all permitted actions	CE role permissions	Permission-based action access
11	Test bulk action functionality if available	Multiple transfers can be selected for bulk operations	Multiple transfer selection	Bulk operations verification
12	Verify action execution feedback	Actions provide appropriate feedback (success messages, loading indicators)	Action feedback	User feedback verification
13	Test action error handling	Actions handle errors gracefully (network issues, permission denied)	Error scenarios	Error handling verification
14	Verify action audit logging	All action executions are logged for audit purposes	Action audit trail	Audit trail verification

Verification Points

• Primary_Verification: All list view actions function correctly with proper permissions
• Secondary_Verifications: Status-based action availability works, Error handling is appropriate
• Negative_Verification: Unauthorized actions are blocked, Invalid operations prevented

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: List view display (TC_033)
• Blocked_Tests: Approval workflow (TC_035)
• Parallel_Tests: None
• Sequential_Tests: Action foundation for approval processes

Additional Information

• Notes: Critical for user productivity and transfer management workflow
• Edge_Cases: Concurrent action execution, network interruption during actions
• Risk_Areas: Permission enforcement, action performance, audit trail completeness
• Security_Considerations: Action authorization, sensitive data in downloads

Missing Scenarios Identified

• Scenario_1: Batch action processing with progress tracking
• • Type: User Experience
  • Rationale: Users may need to perform actions on many transfers with progress visibility
  • Priority: P3-Medium
• Scenario_2: Action scheduling for future execution
• • Type: Advanced Feature
  • Rationale: Some actions may need to be scheduled for future execution
  • Priority: P4-Low

---

Test Case 35:  Verify transfer approval workflow with account detail updates and complete data integration

Test Case Metadata

• Test Case ID: CIS01US12_TC_035
• Title: Verify transfer approval workflow with account detail updates and complete data integration
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Workflow
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Approval-Workflow, Account-Integration, Data-Updates, MOD-Transfer, P1-Critical, Phase-Regression, Type-Workflow, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Integration-Testing, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Approval-Process, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: High
• Complexity_Level: High
• Expected_Execution_Time: 8 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Account Management System, Billing Integration, Document Management
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Module-Coverage, Integration-Testing, Engineering, Revenue-Impact-Tracking
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC37 - Account detail updates upon transfer approval
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_034, CIS01US12_TC_036

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen---

Test Case ID: CIS01US12_TC_026

Test Case Metadata

• Test Case ID: CIS01US12_TC_026
• Title: Verify existing service order management, detail view, and report generation functionality
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Integration
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, Service-Order-Management, Report-Generation, Detail-View, MOD-Transfer, P2-High, Phase-Regression, Type-Integration, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Integration-Testing, Report-Product, Report-Engineering, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Service-Management, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: High
• Expected_Execution_Time: 7 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Service Order System, Report Generation, Document Management
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Product
• Report_Categories: Quality-Dashboard, Integration-Testing, Product, Engineering, Customer-Segment-Analysis
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: AC29 - Existing service order display and management
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_025, CIS01US12_TC_027

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Service order management system, Report generation service, Assignment system
• Performance_Baseline: < 3 seconds report generation
• Data_Requirements: Created service order from previous test with complete details

Prerequisites

• Setup_Requirements: Service order system integrated, report generation enabled
• User_Roles_Permissions: Customer Executive role with service order management permissions
• Test_Data: Service order created in previous test with status and assignment data
• Prior_Test_Cases: CIS01US12_TC_025 (service order creation)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	On service order tab, locate existing service order section	Section displays with list of created service orders	N/A	Existing orders section identification
2	Verify service order displays SO number (system-generated)	Service order shows unique identifier like "SO-2025-001"	"SO-2025-001" or system format	SO number verification per AC29
3	Verify service order name displays correctly	SO name shows selected template name like "Meter Reading Verification"	Template name from previous test	SO name verification per AC29
4	Verify service order status displays current state	SO status shows current state (Pending/In Progress/Completed)	Current SO status	SO status verification per AC29
5	Verify schedule date displays correctly	Schedule date shows "2025-06-15" as entered during creation	"2025-06-15" from previous test	Schedule date verification per AC29
6	Verify created on timestamp displays	Created on shows accurate creation date and time	Creation timestamp	Creation date verification per AC29
7	Verify created by user information displays	Created by shows user who created the service order	User identifier	Creator verification per AC29
8	Verify assigned to field shows assignment information	Assigned to shows technician or team assignment (if assigned)	Assignment information	Assignment verification per AC29
9	Verify assigned on date displays (if assigned)	Assigned on shows date when assignment was made	Assignment date	Assignment date verification per AC29
10	Verify remarks field displays entered information	Remarks show "Transfer verification required" from creation	"Transfer verification required"	Remarks verification per AC29
11	Click "View Details" button for service order	Redirects to service order detail view in service management system	N/A	Detail view navigation per AC29
12	Verify service order detail view integration works	Service order details load correctly with complete information	Complete SO details	Detail integration verification
13	Navigate back to transfer request service order tab	Returns to transfer request with service order list intact	N/A	Navigation return test
14	Change service order status to "Completed" (if status change available)	Status updates successfully to completed state	Status: "Completed"	Status update test
15	Click "Download Report" for completed service order	Report downloads successfully with service order information	N/A	Report download per AC29
16	Verify downloaded report contains complete service order details	Report includes SO number, dates, assignment info, completion details	Complete SO report data	Report content verification per AC29

Verification Points

• Primary_Verification: Existing service orders display all required fields and management functions work
• Secondary_Verifications: Detail view integration works, Report generation functions correctly
• Negative_Verification: Reports only available for appropriate service order statuses

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Bi-weekly
• Maintenance_Effort: Medium
• Automation_Candidate: Partial

Test Relationships

• Blocking_Tests: Service order creation (TC_025)
• Blocked_Tests: Communication management (TC_027)
• Parallel_Tests: None
• Sequential_Tests: Service order lifecycle completion

Additional Information

• Notes: Critical for field service coordination and completion tracking
• Edge_Cases: Multiple service orders, status change permissions, report formatting issues
• Risk_Areas: Service order status synchronization, report generation reliability, cross-system integration
• Security_Considerations: Service order access control, report data privacy

Missing Scenarios Identified

• Scenario_1: Service order escalation workflow for delayed completions
• • Type: Business Rule
  • Rationale: Overdue service orders may need escalation procedures
  • Priority: P3-Medium
• Scenario_2: Automated service order completion notifications
• • Type: Communication
  • Rationale: Stakeholders should be notified when service orders complete
  • Priority: P2-High

---

Test Case 36: Verify transfer rejection workflow with reason tracking and approval gating enforcement

Test Case Metadata

• Test Case ID: CIS01US12_TC_036
• Title: Verify transfer rejection workflow with reason tracking and approval gating enforcement
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Workflow
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Negative, Rejection-Workflow, Approval-Gating, Reason-Tracking, MOD-Transfer, P1-Critical, Phase-Regression, Type-Workflow, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Rejection-Process, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: High
• Complexity_Level: Medium
• Expected_Execution_Time: 6 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Medium
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Rejection Workflow, Reason Management, Approval Gating Logic
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, Engineering, User-Acceptance
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: AC38 - Approval/rejection prevention until requirements complete
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_035, CIS01US12_TC_037

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Rejection workflow engine, Reason management system, Approval gating logic
• Performance_Baseline: < 3 seconds rejection processing
• Data_Requirements: Transfer requests for rejection testing, incomplete requirements scenarios

Prerequisites

• Setup_Requirements: Rejection workflow configured, reason tracking enabled
• User_Roles_Permissions: Customer Executive role with rejection permissions
• Test_Data: Transfer requests with various completion states
• Prior_Test_Cases: CIS01US12_TC_035 (approval workflow)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Create or navigate to transfer request with incomplete requirements	Transfer request with some checklist items pending (⏳ Pending)	Incomplete requirements	Setup for gating test per AC38
2	Verify "Approve Transfer" button is disabled or unavailable	Approval button disabled/hidden when requirements incomplete	Disabled approval	Approval prevention per AC38
3	Verify rejection is available regardless of requirements completion	"Reject Request" option visible and clickable	Available rejection option	Rejection availability verification
4	Click "Reject Request" button	Rejection dialog box opens with reason field	N/A	Rejection initiation
5	Verify rejection reason text box is displayed	Text field for rejection reason appears in dialog	N/A	Reason field verification
6	Attempt to reject without entering reason	Error message: "Rejection reason is required"	Empty reason field	Required reason validation
7	Enter rejection reason in text box	Text input accepted: "Insufficient documentation provided for identity verification"	"Insufficient documentation provided for identity verification"	Reason entry test
8	Confirm rejection action	Transfer status changes to "Rejected" immediately	Status: "Rejected"	Rejection confirmation
9	Verify rejection reason is logged and stored	Reason appears in request history/timeline with timestamp	Logged rejection reason	Reason tracking verification
10	Verify rejected request appears in transfer history	Request moves to completed transfers with "Rejected" status	Rejected status in history	History placement verification
11	Verify rejected status is final and immutable	No status change options available for rejected requests	Immutable rejected status	Status finality verification
12	Test complete requirements scenario - create new transfer with all requirements verified	All checklist items show Verified	Complete requirements	Complete scenario setup
13	Verify "Approve Transfer" becomes available with complete requirements	Approval button enabled when all requirements complete	Enabled approval button	Approval enablement per AC38
14	Verify approval gating enforces business rules correctly	Cannot approve without meeting all verification requirements	Gating enforcement	Business rules verification per AC38

Verification Points

• Primary_Verification: Approval/rejection gating prevents approval until requirements complete
• Secondary_Verifications: Rejection workflow captures reasons properly, Status transitions work correctly
• Negative_Verification: Cannot bypass requirement gating or approve incomplete transfers

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: Low
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Approval workflow (TC_035)
• Blocked_Tests: Role-based testing (TC_037)
• Parallel_Tests: None
• Sequential_Tests: Workflow foundation for role-based scenarios

Additional Information

• Notes: Critical for maintaining compliance and preventing inappropriate approvals
• Edge_Cases: Rapid status changes, concurrent approval attempts, requirement changes
• Risk_Areas: Approval gating logic, requirement validation accuracy, audit trail completeness
• Security_Considerations: Approval authorization, requirement tampering prevention

Missing Scenarios Identified

• Scenario_1: Automatic rejection after certain time periods
• • Type: Business Rule
  • Rationale: Old transfer requests may need automatic rejection
  • Priority: P3-Medium
• Scenario_2: Rejection appeal and reconsideration workflow
• • Type: Business Process
  • Rationale: Rejected transfers may need appeal mechanisms
  • Priority: P4-Low

---

Test Case ID: CIS01US12_TC_037

Test Case Metadata

• Test Case ID: CIS01US12_TC_037
• Title: Verify Customer Executive role permissions, capabilities, and access restrictions
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Role-Based
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

• Tags: Role-Based, Customer-Executive, Permissions, Access-Control, MOD-Transfer, P1-Critical, Phase-Regression, Type-Role-Based, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Security-Validation, Report-User-Acceptance, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Role-Permissions, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 8 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Permission System, Role Management, Access Control
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, Module-Coverage, Security-Validation, User-Acceptance, Engineering
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: Customer Executive role permissions from user story
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_036, CIS01US12_TC_038

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Role management system, Permission engine, Access control service
• Performance_Baseline: < 2 seconds permission validation
• Data_Requirements: Customer Executive user account with defined permissions

Prerequisites

• Setup_Requirements: Role-based access control configured, Customer Executive role defined
• User_Roles_Permissions: Customer Executive role with transfer creation and management permissions
• Test_Data: CE user credentials, transfer requests for testing access levels
• Prior_Test_Cases: CIS01US12_TC_036 (rejection workflow)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Login as Customer Executive user	Successfully logged in with CE role dashboard visible	CE credentials	Role authentication verification
2	Navigate to Transfer module	Full access to transfer functionality with all permitted features	N/A	Module access verification
3	Verify can create transfer requests	"Create Transfer Request" button visible and functional	N/A	Creation permission verification
4	Create transfer request end-to-end	Complete transfer creation process without restrictions	Standard transfer data	Full creation capability
5	Verify can access all transfer request details	Can view complete request information including sensitive data	N/A	Detail access verification
6	Test document upload capabilities	Can upload and manage documents without restrictions	Test documents	Document permission verification
7	Verify can acknowledge requests	"Acknowledge" button available and functional for pending requests	Pending transfer	Acknowledgement permission
8	Test status management capabilities	Can change status (acknowledge, hold, resume) within authority	Status transitions	Status management verification
9	Verify approval capabilities for simple transfers	Can approve transfers within Customer Executive authority level	Simple transfer scenario	Approval scope verification
10	Test complex transfer approval restrictions	Complex/high-value transfers require higher approval, CE cannot approve	Complex transfer scenario	Authority limit verification
11	Verify service order creation access	Can create service orders related to transfers	Service order data	Service order permission
12	Test communication capabilities	Can send messages to consumers and add internal notes	Communication data	Communication access verification
13	Verify cannot access administrative functions	Cannot access system configuration, user management, or admin settings	N/A	Admin restriction verification
14	Test cannot modify other users' sensitive data	Cannot access or modify other users' private information	N/A	Privacy protection verification

Verification Points

• Primary_Verification: Customer Executive role has appropriate permissions for daily transfer operations
• Secondary_Verifications: Access restrictions work correctly, Cannot perform unauthorized actions
• Negative_Verification: Admin functions and sensitive operations are properly restricted

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Bi-weekly
• Maintenance_Effort: Medium
• Automation_Candidate: Partial

Test Relationships

• Blocking_Tests: Rejection workflow (TC_036)
• Blocked_Tests: Call Center Representative testing (TC_038)
• Parallel_Tests: None
• Sequential_Tests: Role-based testing foundation

Additional Information

• Notes: Critical for security and proper role-based access control
• Edge_Cases: Role changes during session, permission updates, concurrent access
• Risk_Areas: Permission enforcement accuracy, role escalation prevention
• Security_Considerations: Role-based data access, permission boundary enforcement

Missing Scenarios Identified

• Scenario_1: Role transition workflow when permissions change
• • Type: Security
  • Rationale: User roles may change requiring session updates
  • Priority: P2-High
• Scenario_2: Temporary permission elevation for emergency situations
• • Type: Business Rule
  • Rationale: Emergency scenarios may require temporary elevated access
  • Priority: P3-Medium

---

Test Case 38: Call Center Representative role capabilities and limited approval authority

Test Case Metadata

• Test Case ID: CIS01US12_TC_038
• Title: Verify Call Center Representative role capabilities and limited approval authority
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Role-Based
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

• Tags: Role-Based, Call-Center-Representative, Limited-Authority, Phone-Support, MOD-Transfer, P1-Critical, Phase-Regression, Type-Role-Based, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Security-Validation, Report-Customer-Segment-Analysis, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, CCR-Permissions, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: Medium
• Expected_Execution_Time: 7 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Role Management, Permission System, Escalation Workflow
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, Module-Coverage, Security-Validation, Customer-Segment-Analysis, User-Acceptance
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: Call Center Representative role permissions from user story
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_037, CIS01US12_TC_039

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Role management system, Escalation workflow, Permission validation
• Performance_Baseline: < 2 seconds permission checks
• Data_Requirements: Call Center Representative user account, various transfer scenarios

Prerequisites

• Setup_Requirements: CCR role configured with limited permissions, escalation rules defined
• User_Roles_Permissions: Call Center Representative role with phone support capabilities
• Test_Data: CCR user credentials, simple and complex transfer scenarios
• Prior_Test_Cases: CIS01US12_TC_037 (Customer Executive role testing)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Login as Call Center Representative user	Successfully logged in with CCR role and appropriate dashboard	CCR credentials	CCR authentication verification
2	Navigate to Transfer module	Access to transfer functionality with role-appropriate features	N/A	Module access verification
3	Verify can create transfer requests on behalf of customers	Can initiate transfers for phone-based customer requests	Phone customer scenario	Phone support capability
4	Test transfer creation workflow for phone customers	Complete process optimized for phone-based information gathering	Phone-collected data	Phone workflow verification
5	Verify limited approval capabilities	Can approve only simple, low-value transfers within authority	Simple transfer: <$500 value	Limited approval verification
6	Test complex transfer escalation requirement	Complex/high-value transfers show "Requires Escalation" instead of approve option	Complex transfer: >$1000 value	Escalation requirement verification
7	Verify status tracking and update capabilities	Can track and update request status within permitted range	Status updates	Status management verification
8	Test customer communication access	Can communicate with customers about transfer status and requirements	Customer communication	Communication permission
9	Verify document request capabilities	Can request additional documents from customers via system	Document request scenario	Document request verification
10	Test cannot access sensitive administrative functions	Cannot access user management, system configuration, or advanced admin features	N/A	Admin restriction verification
11	Verify reporting access limitations	Can view operational reports but not administrative or financial reports	Report access test	Reporting limitation verification
12	Test escalation workflow for complex cases	Can escalate complex transfers to Customer Executive or Supervisor	Escalation scenario	Escalation workflow verification
13	Verify cannot override system business rules	Cannot bypass approval limits or system-enforced restrictions	Override attempt	Business rule enforcement
14	Test phone-specific features access	Can access features designed for phone support workflows	Phone support tools	Phone feature verification

Verification Points

• Primary_Verification: Call Center Representative role has appropriate limited permissions
• Secondary_Verifications: Escalation workflows function correctly, Phone support features accessible
• Negative_Verification: Cannot perform actions beyond role authority

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Bi-weekly
• Maintenance_Effort: Medium
• Automation_Candidate: Partial

Test Relationships

• Blocking_Tests: Customer Executive role testing (TC_037)
• Blocked_Tests: Utility Administrator testing (TC_039)
• Parallel_Tests: None
• Sequential_Tests: Progressive role authority testing

Additional Information

• Notes: Important for phone support workflow efficiency and security
• Edge_Cases: Approval limit edge cases, escalation timing, role boundary scenarios
• Risk_Areas: Permission boundary enforcement, escalation workflow reliability
• Security_Considerations: Limited authority enforcement, escalation audit trail

Missing Scenarios Identified

• Scenario_1: Dynamic approval limits based on CCR experience level
• • Type: Business Rule
  • Rationale: Experienced representatives may have higher approval limits
  • Priority: P3-Medium
• Scenario_2: Phone support workflow integration with CRM systems
• • Type: Integration
  • Rationale: Phone support may require CRM integration for customer history
  • Priority: P2-High

---

Test Case 39: Verify Utility Administrator comprehensive access and system configuration capabilities

Test Case Metadata

• Test Case ID: CIS01US12_TC_039
• Title: Verify Utility Administrator comprehensive access and system configuration capabilities
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Role-Based
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Regression
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

• Tags: Role-Based, Utility-Administrator, Full-Access, Configuration-Management, MOD-Transfer, P1-Critical, Phase-Regression, Type-Role-Based, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Security-Validation, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Admin-Permissions, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: High
• Complexity_Level: High
• Expected_Execution_Time: 10 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Admin Console, Configuration Management, User Management, Reporting System
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Module-Coverage, Security-Validation, Engineering, Revenue-Impact-Tracking
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: Utility Administrator role comprehensive access from user story
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_038, CIS01US12_TC_040

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Admin console, Configuration management, User management, Audit system
• Performance_Baseline: < 3 seconds admin operations
• Data_Requirements: Utility Administrator account with full system access

Prerequisites

• Setup_Requirements: Admin role configured with full permissions, all admin modules accessible
• User_Roles_Permissions: Utility Administrator role with complete system access
• Test_Data: Admin credentials, transfer types configuration, user management access
• Prior_Test_Cases: CIS01US12_TC_038 (CCR role testing)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Login as Utility Administrator user	Successfully logged in with admin role and full dashboard access	Admin credentials	Admin authentication verification
2	Navigate to Transfer module administration	Full administrative access to transfer management and configuration	N/A	Admin module access verification
3	Verify can configure transfer types and requirements	Can add, edit, delete transfer types in system settings	Transfer type configuration	Configuration access verification
4	Test workflow configuration capabilities	Can modify approval workflows, routing rules, and business logic	Workflow settings	Workflow configuration verification
5	Verify can access all transfer requests regardless of creator	Can view and manage all transfers in system regardless of who created them	All transfers access	Universal access verification
6	Test approval override capabilities	Can approve any transfer regardless of value or complexity	High-value transfer override	Override permission verification
7	Verify comprehensive reporting and analytics access	Can generate all types of reports including executive dashboards	Full reporting access	Complete reporting verification
8	Test user management capabilities	Can manage user roles, permissions, and access levels	User management interface	User management verification
9	Verify system settings and configuration access	Can modify SLA targets, business rules, system parameters	System configuration	Settings access verification
10	Test complete audit trail access	Can view comprehensive audit logs and system activity	Audit trail access	Audit access verification
11	Verify can configure business rules and validation	Can set up custom business rules for transfer processing	Business rules configuration	Business rule management
12	Test integration management capabilities	Can configure and manage external system integrations	Integration settings	Integration management verification
13	Verify performance monitoring and optimization access	Can access system performance metrics and optimization tools	Performance dashboard	Performance management verification
14	Test emergency override and system maintenance functions	Can perform emergency operations and system maintenance tasks	Emergency scenarios	Emergency access verification

Verification Points

• Primary_Verification: Utility Administrator has complete system access and configuration capabilities
• Secondary_Verifications: All admin functions work correctly, Override capabilities function properly
• Negative_Verification: Admin access is properly secured and audited

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Monthly
• Maintenance_Effort: High
• Automation_Candidate: Partial

Test Relationships

• Blocking_Tests: CCR role testing (TC_038)
• Blocked_Tests: Cross-role interaction testing (TC_040)
• Parallel_Tests: None
• Sequential_Tests: Complete role hierarchy verification

Additional Information

• Notes: Critical for system administration and configuration management
• Edge_Cases: Mass configuration changes, system-wide updates, emergency operations
• Risk_Areas: Admin privilege security, configuration change impact, system stability
• Security_Considerations: Admin access security, change audit trails, privilege escalation prevention

Missing Scenarios Identified

• Scenario_1: Delegated administration capabilities for specific modules
• • Type: Role Management
  • Rationale: Large organizations may need delegated admin roles
  • Priority: P3-Medium
• Scenario_2: Configuration change approval workflow for critical settings
• • Type: Security
  • Rationale: Critical system changes may require additional approval
  • Priority: P2-High

---

Test Case 40: : Verify cross-role interaction scenarios and security validation between different user types

Test Case Metadata

• Test Case ID: CIS01US12_TC_040
• Title: Verify cross-role interaction scenarios and security validation between different user types
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Role-Based
• Test Level: System
• Priority: P2-High
• Execution Phase: Regression
• Automation Status: Manual

Enhanced Tags for 17 Reports Support

• Tags: Role-Based, Cross-Role-Interaction, Security-Validation, Multi-User, MOD-Transfer, P2-High, Phase-Regression, Type-Role-Based, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Module-Coverage, Report-Security-Validation, Report-User-Acceptance, Customer-All, Risk-High, Business-High, Revenue-Impact-Medium, Role-Security, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: High
• Complexity_Level: High
• Expected_Execution_Time: 12 minutes
• Reproducibility_Score: Medium
• Data_Sensitivity: High
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Role Management, Security Engine, Multi-User Workflow
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: QA
• Report_Categories: Quality-Dashboard, Module-Coverage, Security-Validation, User-Acceptance, Engineering
• Trend_Tracking: Yes
• Executive_Visibility: No
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: Cross-role interaction and security requirements from user story
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_039, CIS01US12_TC_041

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Multi-user session management, Role security engine, Workflow coordination
• Performance_Baseline: < 3 seconds role validation
• Data_Requirements: Multiple user accounts with different roles, shared transfer requests

Prerequisites

• Setup_Requirements: Multiple user roles configured, cross-role workflow enabled
• User_Roles_Permissions: Access to CE, CCR, and Admin user accounts
• Test_Data: Transfer requests accessible by multiple roles
• Prior_Test_Cases: CIS01US12_TC_039 (Admin role testing)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Login as Customer Executive, create transfer request	Transfer created by CE with proper ownership and permissions	CE created transfer	CE creation scenario
2	Login as Call Center Representative, access CE-created transfer	CCR can view and perform limited actions on CE transfer	Same transfer ID	Cross-role access verification
3	Verify CCR cannot perform CE-restricted actions	CCR cannot approve high-value transfers or access CE-only functions	High-value approval attempt	Permission boundary verification
4	Login as Utility Administrator, access the same transfer	Admin has full access and override capabilities for any transfer	Same transfer ID	Admin override verification
5	Test escalation workflow from CCR to CE	CCR can escalate complex transfer to CE with proper workflow	Escalation scenario	Escalation workflow verification
6	Verify role-based data visibility	Each role sees appropriate data based on permissions (no sensitive data leak)	Role-specific data	Data visibility verification
7	Test concurrent editing prevention	System prevents conflicts when multiple users edit same transfer	Concurrent access scenario	Conflict prevention verification
8	Verify audit trail captures all cross-role activities	All actions by different roles logged with proper attribution	Multi-role audit trail	Cross-role audit verification
9	Test permission inheritance in workflow handoffs	When transfer moves between roles, permissions transfer appropriately	Workflow handoff	Permission inheritance verification
10	Verify role change impact on active sessions	Role changes require re-authentication or session updates	Role change scenario	Session security verification
11	Test unauthorized access prevention	Users cannot access transfers outside their permission scope	Unauthorized access attempt	Access control verification
12	Verify notification system respects role permissions	Role-appropriate notifications sent without information leakage	Notification testing	Notification security verification
13	Test emergency override scenarios	Admin can override role restrictions in emergency situations	Emergency scenario	Emergency access verification
14	Verify role-based UI element visibility	UI elements show/hide based on user role permissions	UI role customization	Interface security verification

Verification Points

• Primary_Verification: Cross-role interactions work securely with proper permission enforcement
• Secondary_Verifications: Workflow handoffs function correctly, Audit trails are comprehensive
• Negative_Verification: Role boundaries cannot be bypassed or exploited

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Monthly
• Maintenance_Effort: High
• Automation_Candidate: No

Test Relationships

• Blocking_Tests: Admin role testing (TC_039)
• Blocked_Tests: External integration testing (TC_041)
• Parallel_Tests: None
• Sequential_Tests: Role security foundation for integration testing

Additional Information

• Notes: Critical for multi-user security and proper workflow coordination
• Edge_Cases: Rapid role switching, concurrent sessions, workflow conflicts
• Risk_Areas: Permission bypass vulnerabilities, data leakage between roles
• Security_Considerations: Role-based access control integrity, audit trail completeness

Missing Scenarios Identified

• Scenario_1: Role delegation and temporary permission assignment
• • Type: Role Management
  • Rationale: Users may need to delegate responsibilities temporarily
  • Priority: P3-Medium
• Scenario_2: Cross-organizational role interactions for utility partnerships
• • Type: Business Rule
  • Rationale: Partner utilities may need limited access to transfer data
  • Priority: P4-Low

---

Test Case 41: Verify external system integration including billing, service order, and communication module connectivity

Test Case Metadata

• Test Case ID: CIS01US12_TC_041
• Title: Verify external system integration including billing, service order, and communication module connectivity
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Integration
• Test Level: System
• Priority: P2-High
• Execution Phase: Integration
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, External-Integration, System-Connectivity, Data-Sync, MOD-Transfer, P2-High, Phase-Integration, Type-Integration, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-Integration-Testing, Report-Engineering, Report-Product, Customer-All, Risk-Medium, Business-High, Revenue-Impact-High, Integration-Points, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: High
• Expected_Execution_Time: 10 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: High

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Billing System, Service Order System, Communication Module, Account Management, Document Storage
• Code_Module_Mapped: CX-Web
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, Integration-Testing, Engineering, Product, Revenue-Impact-Tracking
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: Integration points mentioned in user story
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_040, CIS01US12_TC_042

Test Environment

• Environment: Staging
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Billing system, Service order system, Communication module, Account management system
• Performance_Baseline: < 5 seconds integration responses
• Data_Requirements: Consumer data across integrated systems, transfer scenarios requiring multiple system updates

Prerequisites

• Setup_Requirements: All external systems available and configured for integration testing
• User_Roles_Permissions: Customer Executive role with integration access
• Test_Data: Consumer "AAA BBB" (Con52) with data in all integrated systems
• Prior_Test_Cases: CIS01US12_TC_040 (cross-role interaction)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Create transfer request triggering consumer account system integration	Consumer data retrieved accurately from account management system	Consumer: AAA BBB (Con52)	Account system integration verification
2	Verify real-time balance retrieval from billing system	Outstanding balance fetched correctly: $0.00 from billing system	Live balance: $0.00	Billing integration verification
3	Complete transfer approval to trigger account ownership update	Account system receives and processes ownership change correctly	Approved transfer data	Account update integration
4	Verify billing system notification of ownership change	Billing system updated with new account holder information	New holder: GGG HHH	Billing notification verification
5	Test document storage integration during upload	Documents stored successfully in central document management system	Document: bill_55401.pdf	Document storage integration
6	Create service order to test field management system integration	Service order created successfully in external service management system	Service order data	Service system integration
7	Verify service order data synchronization	Service order details sync correctly between transfer and service systems	SO details	Service data sync verification
8	Test communication system integration for consumer messaging	Messages sent through integrated communication platform successfully	Consumer message	Communication integration
9	Verify audit system integration captures all activities	All transfer activities logged in central audit system with proper attribution	Activity logs	Audit integration verification
10	Test integration error handling and recovery	System handles external system unavailability gracefully	Simulated system outage	Error handling verification
11	Verify data consistency across all integrated systems	Transfer data remains consistent across all connected systems	Cross-system data	Data consistency verification
12	Test integration performance under load	Multiple transfers process efficiently with all integrations active	Multiple transfers	Integration performance verification
13	Verify integration security and data protection	All integration points maintain security and data protection standards	Security validation	Integration security verification
14	Test rollback capabilities when integration fails	Failed integrations trigger appropriate rollback procedures	Rollback scenario	Rollback verification

Verification Points

• Primary_Verification: All external system integrations function correctly with proper data synchronization
• Secondary_Verifications: Error handling works properly, Performance meets requirements under load
• Negative_Verification: Integration failures are handled gracefully without data corruption

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: High
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: Cross-role interaction (TC_040)
• Blocked_Tests: API integration testing (TC_042)
• Parallel_Tests: None
• Sequential_Tests: Integration foundation for API testing

Additional Information

• Notes: Critical for end-to-end business process completion and data integrity
• Edge_Cases: Partial integration failures, network timeouts, data transformation errors
• Risk_Areas: Integration reliability, data synchronization accuracy, system dependencies
• Security_Considerations: Integration security, data encryption in transit, authentication

Missing Scenarios Identified

• Scenario_1: Integration monitoring and alerting capabilities
• • Type: Operations
  • Rationale: Integration failures need immediate detection and notification
  • Priority: P2-High
• Scenario_2: Bulk data synchronization for system maintenance
• • Type: Operations
  • Rationale: Periodic bulk sync may be needed for data consistency
  • Priority: P3-Medium

---

Test Case 42: Verify critical API endpoints functionality, security, and performance for transfer operations

Test Case Metadata

• Test Case ID: CIS01US12_TC_042
• Title: Verify critical API endpoints functionality, security, and performance for transfer operations
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: API
• Test Level: Integration
• Priority: P1-Critical
• Execution Phase: Integration
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Happy-Path, API-Testing, Endpoint-Validation, Security-Testing, MOD-Transfer, P1-Critical, Phase-Integration, Type-API, Platform-Web, Report-QA, Report-Quality-Dashboard, Report-API-Test-Results, Report-Engineering, Report-Security-Validation, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, API-Security, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: Yes

Quality Metrics

• Risk_Level: High
• Complexity_Level: High
• Expected_Execution_Time: 15 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: REST APIs, Authentication Service, Data Validation, Security Layer
• Code_Module_Mapped: API-Layer
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Quality-Dashboard, API-Test-Results, Engineering, Security-Validation, Performance-Metrics
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: Critical API operations with >=7 importance from user story
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_041, CIS01US12_TC_043

Test Environment

• Environment: Staging
• Browser/Version: API Testing Tools
• Device/OS: Windows 10/11
• Screen_Resolution: N/A (API Testing)
• Dependencies: API endpoints, Authentication service, Database, Security layer
• Performance_Baseline: < 500ms for critical operations
• Data_Requirements: Valid authentication tokens, test data for CRUD operations

Prerequisites

• Setup_Requirements: API endpoints accessible, authentication configured, test environment ready
• User_Roles_Permissions: API access credentials for different role levels
• Test_Data: Valid API payloads, authentication tokens, consumer data
• Prior_Test_Cases: CIS01US12_TC_041 (external integration)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Test consumer search API: GET /api/consumers	Returns matching consumer results with proper data structure	Search parameters: "AAA BBB", "Con52"	Consumer search API verification
2	Verify consumer search API performance	API response time < 500ms for consumer lookups	Performance timing	API performance verification
3	Test transfer creation API: POST /api/transfers	Creates new transfer request successfully with generated ID	Transfer payload with user story data	Transfer creation API verification
4	Verify transfer creation API validation	API validates required fields and rejects invalid data	Invalid payload test	API validation verification
5	Test status update API: PUT /api/transfers/{id}/status	Updates transfer status successfully with audit logging	Status update data	Status update API verification
6	Test document upload API: POST /api/transfers/{id}/documents	Uploads documents successfully with proper file handling	Document file: bill_55401.pdf	Document upload API verification
7	Verify document upload API security	API validates file types and prevents malicious uploads	Malicious file attempt	Upload security verification
8	Test approval workflow API: POST /api/transfers/{id}/approve	Processes approval with proper business rule validation	Approval data	Approval API verification
9	Test reporting API: GET /api/transfers/reports	Returns transfer metrics and reports with correct calculations	Report parameters	Reporting API verification
10	Verify API authentication and authorization	All endpoints require proper authentication and enforce role permissions	Auth token validation	API security verification
11	Test API error handling with invalid requests	APIs return appropriate HTTP status codes and error messages	Invalid requests	Error handling verification
12	Test API rate limiting and throttling	APIs handle high request volumes with proper rate limiting	High volume requests	Rate limiting verification
13	Verify API data consistency and transaction integrity	API operations maintain data consistency across database transactions	Transaction scenarios	Data integrity verification
14	Test API monitoring and logging	All API calls logged with proper details for monitoring and debugging	API call logs	Monitoring verification

Verification Points

• Primary_Verification: Critical API endpoints function correctly with proper security and performance
• Secondary_Verifications: Error handling works appropriately, Authentication and authorization enforced
• Negative_Verification: Invalid requests rejected appropriately, Security vulnerabilities prevented

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Daily
• Maintenance_Effort: Medium
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: External integration (TC_041)
• Blocked_Tests: Performance testing (TC_043)
• Parallel_Tests: None
• Sequential_Tests: API foundation for performance testing

Additional Information

• Notes: Critical for system integration and third-party application connectivity
• Edge_Cases: Large payloads, concurrent requests, authentication edge cases
• Risk_Areas: API security vulnerabilities, performance under load, data validation
• Security_Considerations: API authentication, input validation, data encryption

Missing Scenarios Identified

• Scenario_1: API versioning and backward compatibility testing
• • Type: Integration
  • Rationale: API evolution requires backward compatibility maintenance
  • Priority: P2-High
• Scenario_2: API contract testing with consumer applications
• • Type: Integration
  • Rationale: External applications depend on API contracts
  • Priority: P2-High

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Test Case 43: Verify system performance under load with concurrent users and large datasets

Test Case Metadata

• Test Case ID: CIS01US12_TC_043
• Title: Verify system performance under load with concurrent users and large datasets
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Performance
• Test Level: System
• Priority: P2-High
• Execution Phase: Performance
• Automation Status: Automated

Enhanced Tags for 17 Reports Support

• Tags: Performance-Testing, Load-Testing, Concurrent-Users, System-Performance, MOD-Transfer, P2-High, Phase-Performance, Type-Performance, Platform-Web, Report-QA, Report-Performance-Metrics, Report-Engineering, Report-Quality-Dashboard, Report-Customer-Segment-Analysis, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Performance-Validation, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: Medium
• Business_Priority: Should-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: No
• SLA_Related: Yes

Quality Metrics

• Risk_Level: Medium
• Complexity_Level: High
• Expected_Execution_Time: 30 minutes
• Reproducibility_Score: High
• Data_Sensitivity: Low
• Failure_Impact: Medium

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Load Balancer, Database, Application Server, File Storage
• Code_Module_Mapped: Full-Stack
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Performance-Metrics, Engineering, Quality-Dashboard, Customer-Segment-Analysis, Revenue-Impact-Tracking
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: Medium

Requirements Traceability

• Related_Requirements: Performance requirements and SLA targets from user story
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_042, CIS01US12_TC_044

Test Environment

• Environment: Performance Testing Environment
• Browser/Version: Multiple browsers simulated
• Device/OS: Load testing tools
• Screen_Resolution: Various simulated
• Dependencies: Load testing tools, Performance monitoring, Database with large dataset
• Performance_Baseline: < 3 seconds page load, < 500ms API response, 50 concurrent users
• Data_Requirements: Large dataset with 10,000+ transfers, multiple user accounts

Prerequisites

• Setup_Requirements: Performance testing tools configured, large dataset loaded
• User_Roles_Permissions: Multiple user accounts for concurrent testing
• Test_Data: Large transfer dataset, multiple user credentials, performance baselines
• Prior_Test_Cases: CIS01US12_TC_042 (API testing)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Simulate 50 concurrent users creating transfer requests	System maintains response time < 3 seconds for transfer creation	50 concurrent sessions	Concurrent user performance per user story baseline
2	Test database performance with large transfer dataset	Queries execute within acceptable timeframes with 10,000+ transfers	Large dataset (10,000+ transfers)	Database performance verification
3	Verify file upload performance under load	Documents upload within 30 seconds for 10MB files under concurrent load	Large files (10MB each)	Upload performance verification
4	Test dashboard loading with thousands of transfers	Dashboard loads within 5 seconds with large dataset	Dashboard with 10,000+ transfers	Dashboard performance verification
5	Verify search performance with large result sets	Search returns results within 2 seconds with large datasets	Search across 10,000+ records	Search performance verification
6	Test complex report generation performance	Reports generate within 60 seconds for comprehensive datasets	Complex reports with large data	Report performance verification
7	Verify memory usage remains stable under load	System memory usage stays within acceptable limits during load testing	Memory monitoring metrics	Memory performance verification
8	Test system recovery after peak load	System returns to normal performance levels after load testing completion	Post-load recovery metrics	Recovery performance verification
9	Verify API performance under concurrent requests	API endpoints maintain < 500ms response time under load	API load testing	API performance verification
10	Test real-time updates performance	SLA calculations and status updates remain responsive under load	Real-time update testing	Real-time performance verification
11	Verify pagination and data loading efficiency	Large lists load efficiently with proper pagination	Pagination performance	Data loading verification
12	Test integration performance with external systems	External system calls remain responsive under load	Integration load testing	Integration performance verification
13	Verify browser performance and responsiveness	UI remains responsive across different browsers under load	Multi-browser testing	Browser performance verification
14	Test performance degradation thresholds	System degrades gracefully when approaching capacity limits	Threshold testing	Degradation verification

Verification Points

• Primary_Verification: System maintains acceptable performance under expected load conditions
• Secondary_Verifications: Memory usage remains stable, Recovery time meets requirements
• Negative_Verification: Performance does not degrade unacceptably under normal operating conditions

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]
• Execution_Date: [When test was executed]
• Executed_By: [Who performed the test]
• Execution_Time: [Actual time taken]
• Defects_Found: [Bug IDs if issues discovered]
• Screenshots_Logs: [Evidence references]

Execution Analytics

• Execution_Frequency: Weekly
• Maintenance_Effort: High
• Automation_Candidate: Yes

Test Relationships

• Blocking_Tests: API testing (TC_042)
• Blocked_Tests: Security testing (TC_044)
• Parallel_Tests: None
• Sequential_Tests: Performance foundation for security testing

Additional Information

• Notes: Critical for ensuring system scalability and user experience
• Edge_Cases: Traffic spikes, resource exhaustion, concurrent peak usage
• Risk_Areas: Database performance bottlenecks, memory leaks, integration timeouts
• Security_Considerations: Performance-based denial of service prevention

Missing Scenarios Identified

• Scenario_1: Stress testing beyond normal capacity limits
• • Type: Performance
  • Rationale: Understanding system breaking points for capacity planning
  • Priority: P3-Medium
• Scenario_2: Performance regression testing for releases
• • Type: Performance
  • Rationale: Ensuring new releases don't degrade performance
  • Priority: P2-High

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Test Case 44: Verify comprehensive security measures including authentication, authorization, and data protection

Test Case Metadata

• Test Case ID: CIS01US12_TC_044
• Title: Verify comprehensive security measures including authentication, authorization, and data protection
• Created By: Hetal
• Created Date: August 13, 2025
• Version: 1.0

Classification

• Module/Feature: Account Transfer Request
• Test Type: Security
• Test Level: System
• Priority: P1-Critical
• Execution Phase: Security
• Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

• Tags: Security-Testing, Authentication, Authorization, Data-Protection, MOD-Transfer, P1-Critical, Phase-Security, Type-Security, Platform-Web, Report-QA, Report-Security-Validation, Report-Engineering, Report-Quality-Dashboard, Report-Customer-Segment-Analysis, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Security-Validation, Happy-Path

Business Context

• Customer_Segment: All
• Revenue_Impact: High
• Business_Priority: Must-Have
• Customer_Journey: Daily-Usage
• Compliance_Required: Yes
• SLA_Related: No

Quality Metrics

• Risk_Level: High
• Complexity_Level: High
• Expected_Execution_Time: 20 minutes
• Reproducibility_Score: High
• Data_Sensitivity: High
• Failure_Impact: Critical

Coverage Tracking

• Feature_Coverage: 100%
• Integration_Points: Authentication Service, Authorization Engine, Encryption Service, Audit System
• Code_Module_Mapped: Security-Layer
• Requirement_Coverage: Complete
• Cross_Platform_Support: Web

Stakeholder Reporting

• Primary_Stakeholder: Engineering
• Report_Categories: Security-Validation, Engineering, Quality-Dashboard, Customer-Segment-Analysis, Revenue-Impact-Tracking
• Trend_Tracking: Yes
• Executive_Visibility: Yes
• Customer_Impact_Level: High

Requirements Traceability

• Related_Requirements: Security and data protection requirements for B2B utility SaaS from user story
• Related_Bugs: N/A
• Related_Test_Cases: CIS01US12_TC_043, CIS01US12_TC_045

Test Environment

• Environment: Security Testing Environment
• Browser/Version: Chrome 115+
• Device/OS: Windows 10/11
• Screen_Resolution: Desktop-1920x1080
• Dependencies: Security testing tools, Authentication service, Encryption validation
• Performance_Baseline: < 1 second security validations
• Data_Requirements: Test user accounts, sensitive data samples, security test scenarios

Prerequisites

• Setup_Requirements: Security testing tools configured, penetration testing authorized
• User_Roles_Permissions: Various role levels for authorization testing
• Test_Data: Valid and invalid credentials, sensitive data samples, malicious input samples
• Prior_Test_Cases: CIS01US12_TC_043 (performance testing)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Test unauthorized access prevention	Cannot access transfer system without proper authentication	Invalid credentials	Access control verification
2	Verify multi-factor authentication if enabled	MFA challenges presented and validated correctly	MFA scenarios	Multi-factor authentication testing
3	Test role-based access control enforcement	Users can only perform actions within their role permissions	Role restriction scenarios	RBAC verification
4	Verify session management and timeout security	Sessions timeout appropriately and require re-authentication	Session timeout testing	Session security verification
5	Test password policy enforcement	System enforces strong password requirements and policies	Password policy scenarios	Password security verification
6	Verify data encryption in transit and at rest	Sensitive data encrypted during transmission and storage	Encryption validation	Data encryption verification
7	Test SQL injection prevention	System prevents SQL injection attacks on all input fields	SQL injection attempts	Input security verification
8	Verify XSS attack prevention	System prevents cross-site scripting attacks	XSS attack attempts	XSS prevention verification
9	Test CSRF protection	System prevents cross-site request forgery attacks	CSRF attack scenarios	CSRF protection verification
10	Verify API security validation	API endpoints properly validate authentication and authorization	API security testing	API security verification
11	Test audit trail integrity and security	Security events logged and audit trails cannot be modified	Security event logging	Audit security verification
12	Verify file upload security	Only allowed file types accepted, malicious files rejected	File security testing	Upload security verification
13	Test data masking and privacy protection	Sensitive information properly masked in logs and displays	PII data scenarios	Privacy protection verification
14	Verify compliance with security standards	System meets SOC2 and utility industry security requirements	Compliance validation	Standards compliance verification

Verification Points

• Primary_Verification: Comprehensive security measures protect against common vulnerabilities
• Secondary_Verifications: Data encryption works correctly, Audit trails are secure
• Negative_Verification: Security vulnerabilities cannot be exploited

Test Results (Template)

• Status: [Pass/Fail/Blocked/Not-Tested]
• Actual_Results: [Template for recording actual behavior]

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