Message History Management System Test Cases - UX05US05
Test Case 1: Display All Message Types in Unified Interface
Test Case ID: UX05US05_TC_001
Title: Verify unified display of all message types (Email, SMS, Notification, WhatsApp) in Message History interface Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification:
- Module/Feature: Message History Management System
- Test Type: Functional
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Smoke
- Automation Status: Planned-for-Automation
Business Context:
- Customer_Segment: All
- Revenue_Impact: Medium
- Business_Priority: Must-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: Yes
- SLA_Related: Yes
Quality Metrics:
- Risk_Level: Low
- Complexity_Level: Medium
- Expected_Execution_Time: 3 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Medium
- Failure_Impact: High
Coverage Tracking:
- Feature_Coverage: 25%
- Integration_Points: Communication Services, Database, UI
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting:
- Primary_Stakeholder: Product
- Report_Categories: Quality-Dashboard, Module-Coverage, Smoke-Test-Results
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability:
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Communication Services API, Message Database, Authentication Service
- Performance_Baseline: < 3 seconds page load
- Data_Requirements: Messages of all types (Email, SMS, Notification, WhatsApp)
Prerequisites:
- Setup_Requirements: Active message history data with all message types
- User_Roles_Permissions: CSO Manager access with full message history permissions
- Test_Data: Account Verification email to robert.johnson@example.com, SMS usage alerts, WhatsApp payment confirmations, System maintenance notifications
- Prior_Test_Cases: User authentication and login successful
Test Procedure:
Verification Points:
- Primary_Verification: All four message types (Email, SMS, Notification, WhatsApp) are displayed in the same unified interface table
- Secondary_Verifications: TYPE column correctly identifies each message type with appropriate icons and labels
- Negative_Verification: No message types are excluded, filtered out, or displayed in separate interfaces
Test Results (Template):
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics:
- Execution_Frequency: Daily
- Maintenance_Effort: Low
- Automation_Candidate: Yes
Test Relationships:
- Blocking_Tests: User authentication and login
- Blocked_Tests: UX05US05_TC_003, UX05US05_TC_004 (filtering tests)
- Parallel_Tests: UX05US05_TC_002 (status indicators)
- Sequential_Tests: Must pass before filtering and search tests
Additional Information:
- Notes: Critical foundation test for unified message display as specified in user story solution
- Edge_Cases: Large number of mixed message types, empty message history
- Risk_Areas: Message type detection, unified interface consistency
- Security_Considerations: Message content visibility based on user role permissions
Missing Scenarios Identified:
- Scenario_1: Message type icon accessibility for screen readers
- Type: Accessibility
- Rationale: B2B SaaS compliance requirements for assistive technologies
- Priority: P3
- Scenario_2: Message type sorting within unified display
- Type: Enhancement
- Rationale: User story mentions chronological order but not type-based sub-sorting
- Priority: P4
Test Case 2: Clear Visual Status Indicators
Test Case ID: UX05US05_TC_002
Title: Verify clear visual indicators for message status with color coding (failed-red, sent-blue, pending-yellow, delivered-green) Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification:
- Module/Feature: Message History Management System
- Test Type: UI
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Smoke
- Automation Status: Manual
Business Context:
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: Yes
- SLA_Related: Yes
Quality Metrics:
- Risk_Level: Low
- Complexity_Level: Low
- Expected_Execution_Time: 2 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Low
- Failure_Impact: High
Coverage Tracking:
- Feature_Coverage: 20%
- Integration_Points: Status Tracking System, UI Components
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting:
- Primary_Stakeholder: Product
- Report_Categories: Quality-Dashboard, User-Acceptance, Cross-Browser-Results
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability:
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Message Status Service, UI Component Library
- Performance_Baseline: Immediate visual response
- Data_Requirements: Messages with all four status types (failed, sent, pending, delivered)
Prerequisites:
- Setup_Requirements: Messages with varied status states for testing
- User_Roles_Permissions: CSO Manager access
- Test_Data: Failed Account Verification to robert.johnson@example.com, Delivered payment confirmations, Pending maintenance alerts, Sent billing notices
- Prior_Test_Cases: UX05US05_TC_001 (unified interface display)
Test Procedure:
Verification Points:
- Primary_Verification: Each status has distinct color coding exactly as specified (red-failed, blue-sent, yellow-pending, green-delivered)
- Secondary_Verifications: All status indicators meet accessibility contrast requirements and are readable
- Negative_Verification: No status appears without proper visual indicator or with incorrect color coding
Test Results (Template):
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics:
- Execution_Frequency: Daily
- Maintenance_Effort: Low
- Automation_Candidate: Planned
Test Relationships:
- Blocking_Tests: UX05US05_TC_001 (unified interface)
- Blocked_Tests: UX05US05_TC_004 (status filtering)
- Parallel_Tests: UX05US05_TC_003 (type filtering)
- Sequential_Tests: Required for status-based filtering tests
Additional Information:
- Notes: Critical for user experience and operational efficiency in identifying failed communications
- Edge_Cases: Status transition timing, multiple status updates
- Risk_Areas: Color accessibility, visual consistency across browsers
- Security_Considerations: Status information visibility based on user permissions
Missing Scenarios Identified:
- Scenario_1: Status indicator animation during real-time updates
- Type: Enhancement
- Rationale: User story mentions real-time status updates but visual feedback unclear
- Priority: P3
- Scenario_2: High contrast mode compatibility
- Type: Accessibility
- Rationale: B2B SaaS accessibility requirements for vision-impaired users
- Priority: P2
Test Case 3: Single-Click Type Filtering
Test Case ID: UX05US05_TC_003
Title: Verify single-click filtering by message type using Type dropdown filter Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification:
- Module/Feature: Message History Management System
- Test Type: Functional
- Test Level: System
- Priority: P2-High
- Execution Phase: Regression
- Automation Status: Automated
Business Context:
- Customer_Segment: All
- Revenue_Impact: Medium
- Business_Priority: Should-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: No
Quality Metrics:
- Risk_Level: Low
- Complexity_Level: Medium
- Expected_Execution_Time: 3 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Low
- Failure_Impact: Medium
Coverage Tracking:
- Feature_Coverage: 15%
- Integration_Points: Filter Service, Database Query Engine
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting:
- Primary_Stakeholder: Product
- Report_Categories: Quality-Dashboard, Regression-Coverage, User-Acceptance
- Trend_Tracking: Yes
- Executive_Visibility: No
- Customer_Impact_Level: Medium
Requirements Traceability:
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Filter Service API, Message Database, UI Components
- Performance_Baseline: < 1 second filter response
- Data_Requirements: Mixed message types for comprehensive filtering test
Prerequisites:
- Setup_Requirements: Message history with all four message types (Email, SMS, WhatsApp, Notification)
- User_Roles_Permissions: CSO Manager access with filtering permissions
- Test_Data: Account Verification emails to robert.johnson@example.com, SMS usage alerts, WhatsApp payment confirmations, System maintenance notifications
- Prior_Test_Cases: UX05US05_TC_001 (unified interface display successful)
Test Procedure:
Verification Points:
- Primary_Verification: Single click on Type filter successfully filters messages by selected type with immediate results
- Secondary_Verifications: Filter dropdown shows all available message types and "All" option for reset
- Negative_Verification: Filtered results don't show messages of other types, no incorrect filtering occurs
Test Results (Template):
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics:
- Execution_Frequency: Weekly
- Maintenance_Effort: Low
- Automation_Candidate: Yes
Test Relationships:
- Blocking_Tests: UX05US05_TC_001 (unified interface)
- Blocked_Tests: Combined filtering scenarios
- Parallel_Tests: UX05US05_TC_004 (status filtering)
- Sequential_Tests: Individual type filters before combined filtering
Additional Information:
- Notes: Essential for user workflow efficiency when focusing on specific communication channels
- Edge_Cases: Empty filter results, very large datasets with filtering
- Risk_Areas: Filter performance with large datasets, UI responsiveness
- Security_Considerations: Type-based access restrictions per user role
Missing Scenarios Identified:
- Scenario_1: Type filter keyboard navigation and shortcuts
- Type: Accessibility
- Rationale: Keyboard-only users need efficient filter access
- Priority: P3
- Scenario_2: Type filter state persistence across page refreshes
- Type: Enhancement
- Rationale: User workflow efficiency for extended research sessions
- Priority: P4
Test Case 4: Single-Click Status Filtering
Test Case ID: UX05US05_TC_004
Title: Verify single-click filtering by message status using Status dropdown filter Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification:
- Module/Feature: Message History Management System
- Test Type: Functional
- Test Level: System
- Priority: P2-High
- Execution Phase: Regression
- Automation Status: Automated
Business Context:
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Should-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: Yes
Quality Metrics:
- Risk_Level: Low
- Complexity_Level: Medium
- Expected_Execution_Time: 4 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Medium
- Failure_Impact: High
Coverage Tracking:
- Feature_Coverage: 15%
- Integration_Points: Status Filter Service, Message Status Engine
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting:
- Primary_Stakeholder: Product
- Report_Categories: Quality-Dashboard, Regression-Coverage, Customer-Segment-Analysis
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability:
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Status Filter Service, Message Status Database, UI Filter Components
- Performance_Baseline: < 1 second filter response
- Data_Requirements: Messages with all four status types distributed across communication types
Prerequisites:
- Setup_Requirements: Message history with varied status states for comprehensive testing
- User_Roles_Permissions: CSO Manager access with status filtering permissions
- Test_Data: Failed Account Verification to robert.johnson@example.com, Delivered payment confirmations, Pending maintenance alerts, Sent billing notices
- Prior_Test_Cases: UX05US05_TC_002 (status indicators display working)
Test Procedure:
Verification Points:
- Primary_Verification: Single click on Status filter successfully filters messages by selected status with visual indicator consistency
- Secondary_Verifications: Visual indicators match filtered status type, message counts are accurate
- Negative_Verification: Filtered results don't show messages with other statuses, no status indicator mismatches
Test Results (Template):
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics:
- Execution_Frequency: Daily
- Maintenance_Effort: Low
- Automation_Candidate: Yes
Test Relationships:
- Blocking_Tests: UX05US05_TC_002 (status indicators)
- Blocked_Tests: Combined status and type filtering scenarios
- Parallel_Tests: UX05US05_TC_003 (type filtering)
- Sequential_Tests: Individual status filters before combined filtering
Additional Information:
- Notes: Critical for identifying and addressing failed communications that require immediate follow-up
- Edge_Cases: Empty status filter results, rapid status changes during filtering
- Risk_Areas: Filter performance, status synchronization accuracy
- Security_Considerations: Status visibility based on user role permissions
Missing Scenarios Identified:
- Scenario_1: Failed status filter with priority sorting
- Type: Enhancement
- Rationale: Critical failed messages may need priority handling
- Priority: P2
- Scenario_2: Status filter with time-based sub-filtering
- Type: Enhancement
- Rationale: Recent failed messages may need immediate attention
- Priority: P3
Test Case 5: Search Functionality Across Subject, Recipient, Tags
Test Case ID: UX05US05_TC_005
Title: Verify comprehensive search function across subject, recipient, and tags fields with real-time results Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification:
- Module/Feature: Message History Management System
- Test Type: Functional
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Regression
- Automation Status: Automated
Business Context:
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: Yes
- SLA_Related: Yes
Quality Metrics:
- Risk_Level: Low
- Complexity_Level: High
- Expected_Execution_Time: 5 minutes
- Reproducibility_Score: High
- Data_Sensitivity: High
- Failure_Impact: Critical
Coverage Tracking:
- Feature_Coverage: 20%
- Integration_Points: Search Engine, Database Query Service, Content Indexing
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting:
- Primary_Stakeholder: Product
- Report_Categories: Quality-Dashboard, Performance-Metrics, User-Acceptance
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability:
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Search Engine Service, Message Content Database, Indexing Service
- Performance_Baseline: < 2 seconds search response
- Data_Requirements: Messages with varied subjects, recipients, and tags for comprehensive search testing
Prerequisites:
- Setup_Requirements: Indexed message content with searchable subjects, recipients, and tags
- User_Roles_Permissions: CSO Manager access with full search permissions
- Test_Data: Account Verification emails to robert.johnson@example.com, Invoice messages, Payment confirmations, Usage alerts with tags
- Prior_Test_Cases: UX05US05_TC_001 (message display working)
Test Procedure:
Verification Points:
- Primary_Verification: Search function works across subject, recipient, and tags fields with accurate results
- Secondary_Verifications: Search is case-insensitive, supports partial matching, and provides real-time results
- Negative_Verification: Search doesn't return irrelevant results or miss relevant matches
Test Results (Template):
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics:
- Execution_Frequency: Daily
- Maintenance_Effort: Medium
- Automation_Candidate: Yes
Test Relationships:
- Blocking_Tests: UX05US05_TC_001 (unified interface)
- Blocked_Tests: UX05US05_TC_012 (invalid search inputs)
- Parallel_Tests: UX05US05_TC_003, UX05US05_TC_004 (filtering)
- Sequential_Tests: Basic search before advanced search scenarios
Additional Information:
- Notes: Critical for customer service efficiency when responding to customer inquiries about communications
- Edge_Cases: Empty search results, very long search terms, special characters
- Risk_Areas: Search performance with large datasets, search accuracy
- Security_Considerations: Search results limited by user role permissions
Missing Scenarios Identified:
- Scenario_1: Search result highlighting and snippet preview
- Type: Enhancement
- Rationale: User experience improvement for quick content identification
- Priority: P3
- Scenario_2: Search history and saved searches
- Type: Enhancement
- Rationale: Workflow efficiency for repeated searches
- Priority: P4
Test Case 6: Sortable Date Column
Test Case ID: UX05US05_TC_006
Title: Verify sorting functionality by Date column with ascending and descending options Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification:
- Module/Feature: Message History Management System
- Test Type: Functional
- Test Level: System
- Priority: P2-High
- Execution Phase: Regression
- Automation Status: Automated
Business Context:
- Customer_Segment: All
- Revenue_Impact: Low
- Business_Priority: Should-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: No
Quality Metrics:
- Risk_Level: Low
- Complexity_Level: Medium
- Expected_Execution_Time: 3 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Low
- Failure_Impact: Medium
Coverage Tracking:
- Feature_Coverage: 10%
- Integration_Points: Sort Service, Database Query Engine
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting:
- Primary_Stakeholder: Product
- Report_Categories: Quality-Dashboard, Regression-Coverage, User-Acceptance
- Trend_Tracking: No
- Executive_Visibility: No
- Customer_Impact_Level: Medium
Requirements Traceability:
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Sort Service, Message Database, UI Table Components
- Performance_Baseline: < 1 second sort response
- Data_Requirements: Messages with varied timestamps for comprehensive sorting test
Prerequisites:
- Setup_Requirements: Message history with chronological data spanning multiple days/weeks
- User_Roles_Permissions: CSO Manager access with sorting permissions
- Test_Data: Messages from different dates including Account Verification emails, recent and older communications
- Prior_Test_Cases: UX05US05_TC_001 (message display working)
Test Procedure:
Verification Points:
- Primary_Verification: Date column is sortable in both ascending and descending order with accurate chronological arrangement
- Secondary_Verifications: Sort indicator shows current sort direction, performance remains acceptable
- Negative_Verification: Sort doesn't break chronological order or cause performance issues
Test Results (Template):
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics:
- Execution_Frequency: Weekly
- Maintenance_Effort: Low
- Automation_Candidate: Yes
Test Relationships:
- Blocking_Tests: UX05US05_TC_001 (unified interface)
- Blocked_Tests: Combined sort and filter scenarios
- Parallel_Tests: UX05US05_TC_007 (date format)
- Sequential_Tests: Basic sort before advanced sort scenarios
Additional Information:
- Notes: Important for chronological analysis of communication patterns
- Edge_Cases: Messages with identical timestamps, timezone considerations
- Risk_Areas: Sort performance with large datasets, sort stability
- Security_Considerations: Date information visibility based on user permissions
Missing Scenarios Identified:
- Scenario_1: Secondary sort criteria when dates are identical
- Type: Enhancement
- Rationale: Multiple messages sent at same time need consistent ordering
- Priority: P4
- Scenario_2: Sort indicator keyboard accessibility
- Type: Accessibility
- Rationale: Keyboard-only users need sort functionality access
- Priority: P3
Test Case 7: DD/MM/YYYY Date Format Display
Test Case ID: UX05US05_TC_007
Title: Verify date format display as DD/MM/YYYY for improved readability across all message entries Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification:
- Module/Feature: Message History Management System
- Test Type: UI
- Test Level: System
- Priority: P3-Medium
- Execution Phase: Regression
- Automation Status: Manual
Business Context:
- Customer_Segment: All
- Revenue_Impact: Low
- Business_Priority: Could-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: No
Quality Metrics:
- Risk_Level: Low
- Complexity_Level: Low
- Expected_Execution_Time: 2 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Low
- Failure_Impact: Low
Coverage Tracking:
- Feature_Coverage: 5%
- Integration_Points: Date Formatting Service, UI Display Components
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting:
- Primary_Stakeholder: Product
- Report_Categories: Quality-Dashboard, Cross-Browser-Results, User-Acceptance
- Trend_Tracking: No
- Executive_Visibility: No
- Customer_Impact_Level: Low
Requirements Traceability:
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Date Formatting Service, Locale Configuration
- Performance_Baseline: Immediate display formatting
- Data_Requirements: Messages with various dates for format verification
Prerequisites:
- Setup_Requirements: Messages with different date ranges for comprehensive format testing
- User_Roles_Permissions: CSO Manager access
- Test_Data: Recent messages including Account Verification emails, historical communications spanning multiple months
- Prior_Test_Cases: UX05US05_TC_001 (message display working)
Test Procedure:
Verification Points:
- Primary_Verification: All dates are displayed in DD/MM/YYYY format exactly as specified in AC7
- Secondary_Verifications: Date format is consistent across all messages and time periods
- Negative_Verification: No dates appear in other formats (MM/DD/YYYY, YYYY-MM-DD, or timestamp formats)
Test Results (Template):
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics:
- Execution_Frequency: Per-Release
- Maintenance_Effort: Low
- Automation_Candidate: Planned
Test Relationships:
- Blocking_Tests: UX05US05_TC_001 (unified interface)
- Blocked_Tests: None
- Parallel_Tests: UX05US05_TC_006 (date sorting)
- Sequential_Tests: Can run independently
Additional Information:
- Notes: Important for international users and consistent date interpretation
- Edge_Cases: Timezone changes, daylight saving transitions, leap year dates
- Risk_Areas: Locale configuration, browser date handling differences
- Security_Considerations: No security implications for date format display
Missing Scenarios Identified:
- Scenario_1: Date format in exported reports
- Type: Integration
- Rationale: Exported data should maintain DD/MM/YYYY format consistency
- Priority: P3
- Scenario_2: Date format accessibility for screen readers
- Type: Accessibility
- Rationale: Screen readers need proper date format announcement
- Priority: P4
Test Case 8: Complete Message Content Viewing
Test Case ID: UX05US05_TC_008
Title: Verify ability to view complete message content including subject, body, recipient details when message is selected Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification:
- Module/Feature: Message History Management System
- Test Type: Functional
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Regression
- Automation Status: Manual
Business Context:
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: Yes
- SLA_Related: Yes
Quality Metrics:
- Risk_Level: Low
- Complexity_Level: Medium
- Expected_Execution_Time: 4 minutes
- Reproducibility_Score: High
- Data_Sensitivity: High
- Failure_Impact: Critical
Coverage Tracking:
- Feature_Coverage: 20%
- Integration_Points: Content Service, Message Database, UI Modal Components
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting:
- Primary_Stakeholder: Product
- Report_Categories: Quality-Dashboard, User-Acceptance, Customer-Segment-Analysis
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability:
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Content Service API, Message Database, UI Modal/Panel Components
- Performance_Baseline: < 1 second content loading
- Data_Requirements: Complete messages with full content, subjects, and recipient details
Prerequisites:
- Setup_Requirements: Messages with complete content including subjects, bodies, and recipient information
- User_Roles_Permissions: CSO Manager access with content viewing permissions
- Test_Data: Account Verification email to robert.johnson@example.com with complete subject and body content
- Prior_Test_Cases: UX05US05_TC_001 (message list display working)
Test Procedure:
Verification Points:
- Primary_Verification: Complete message content including subject, body, and recipient details is viewable when message is selected
- Secondary_Verifications: All message components are displayed without truncation, content is properly formatted
- Negative_Verification: No content is missing, truncated, or inaccessible in the details view
Test Results (Template):
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics:
- Execution_Frequency: Daily
- Maintenance_Effort: Low
- Automation_Candidate: Planned
Test Relationships:
- Blocking_Tests: UX05US05_TC_001 (unified interface)
- Blocked_Tests: UX05US05_TC_010 (delivery history)
- Parallel_Tests: UX05US05_TC_009 (recipient format)
- Sequential_Tests: Message display before content viewing
Additional Information:
- Notes: Critical for customer service representatives to access complete communication details
- Edge_Cases: Very long messages, messages with special characters, HTML content
- Risk_Areas: Content loading performance, content formatting accuracy
- Security_Considerations: Message content access based on user role permissions
Missing Scenarios Identified:
- Scenario_1: Message content copy functionality
- Type: Enhancement
- Rationale: Users may need to copy message content for documentation
- Priority: P3
- Scenario_2: Message content printing capability
- Type: Enhancement
- Rationale: Physical records may be needed for compliance
- Priority: P4
Test Cases 9: Consistent Recipient Information Format
Test Case ID: UX05US05_TC_009
Title: Verify consistent recipient information format across all message types (Email, SMS, WhatsApp, Notification) Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification:
- Module/Feature: Message History Management System
- Test Type: UI
- Test Level: System
- Priority: P2-High
- Execution Phase: Regression
- Automation Status: Manual
Business Context:
- Customer_Segment: All
- Revenue_Impact: Medium
- Business_Priority: Should-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: No
Quality Metrics:
- Risk_Level: Low
- Complexity_Level: Low
- Expected_Execution_Time: 3 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Medium
- Failure_Impact: Medium
Coverage Tracking:
- Feature_Coverage: 10%
- Integration_Points: Recipient Formatting Service, Contact Database
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting:
- Primary_Stakeholder: Product
- Report_Categories: Quality-Dashboard, User-Acceptance, Cross-Browser-Results
- Trend_Tracking: No
- Executive_Visibility: No
- Customer_Impact_Level: Medium
Requirements Traceability:
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Recipient Formatting Service, Contact Database, UI Display Components
- Performance_Baseline: Immediate formatting display
- Data_Requirements: Messages with recipients across all communication types
Prerequisites:
- Setup_Requirements: Messages with varied recipient formats for each message type
- User_Roles_Permissions: CSO Manager access
- Test_Data: Email to robert.johnson@example.com, SMS to phone numbers, WhatsApp to phone numbers, Notifications to user IDs
- Prior_Test_Cases: UX05US05_TC_001 (message display working)
Test Procedure:
Verification Points:
- Primary_Verification: Recipient information displays in consistent format for each message type across all instances
- Secondary_Verifications: Format remains consistent in both list view and detail view
- Negative_Verification: No recipient information is displayed in inconsistent, malformed, or mixed formats
Test Results (Template):
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics:
- Execution_Frequency: Per-Release
- Maintenance_Effort: Low
- Automation_Candidate: Yes
Test Relationships:
- Blocking_Tests: UX05US05_TC_001 (unified interface)
- Blocked_Tests: None
- Parallel_Tests: UX05US05_TC_008 (message content)
- Sequential_Tests: Can run independently after basic display
Additional Information:
- Notes: Important for user experience consistency and professional appearance
- Edge_Cases: Very long recipient names/addresses, international phone numbers, special characters
- Risk_Areas: Format consistency across browsers, recipient data validation
- Security_Considerations: Recipient information visibility based on user permissions
Missing Scenarios Identified:
- Scenario_1: Recipient format in exported data
- Type: Integration
- Rationale: Exported reports should maintain recipient format consistency
- Priority: P3
- Scenario_2: Recipient format with international numbers
- Type: Edge Case
- Rationale: International utility customers may have different phone formats
- Priority: P4
Test Case 10 - Verify tracking and display of complete delivery attempt history
Test Case ID: UX05US05_TC_010
Title: Verify tracking and display of complete delivery attempt history for failed messages with timestamps and failure reasons Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification
- Module/Feature: Message History Management System
- Test Type: Functional
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Regression
- Automation Status: Manual
Enhanced Tags for 17 Reports Support
Business Context
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Support
- Compliance_Required: Yes
- SLA_Related: Yes
Quality Metrics
- Risk_Level: High
- Complexity_Level: High
- Expected_Execution_Time: 5 minutes
- Reproducibility_Score: High
- Data_Sensitivity: High
- Failure_Impact: Critical
Coverage Tracking
- Feature_Coverage: 25%
- Integration_Points: Delivery Tracking Service, Message Status Database, Retry Logic Engine
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Engineering, Customer-Segment-Analysis
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability
Test Environment
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Delivery Tracking Service, Message Status Database, Retry Logic Engine, Failure Logging Service
- Performance_Baseline: < 2 seconds delivery history loading
- Data_Requirements: Failed messages with multiple delivery attempts and documented failure reasons
Prerequisites
- Setup_Requirements: Failed messages with complete delivery attempt history and failure reason documentation
- User_Roles_Permissions: CSO Manager access with delivery history viewing permissions
- Test_Data: Failed Account Verification email to robert.johnson@example.com with multiple delivery attempts, documented failure reasons
- Prior_Test_Cases: UX05US05_TC_002 (status indicators working), UX05US05_TC_004 (status filtering working)
Test Procedure
Verification Points
- Primary_Verification: All delivery attempts for failed messages are tracked and displayed with complete timestamps and failure reasons
- Secondary_Verifications: Failure reasons are specific and actionable, attempt counts are accurate
- Negative_Verification: No delivery attempts are missing from the history, no generic or unclear failure reasons
Test Results (Template)
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics
- Execution_Frequency: Daily
- Maintenance_Effort: Medium
- Automation_Candidate: Planned
Test Relationships
- Blocking_Tests: UX05US05_TC_002 (status indicators), UX05US05_TC_004 (status filtering)
- Blocked_Tests: Failed message resend functionality
- Parallel_Tests: UX05US05_TC_008 (message content)
- Sequential_Tests: Status display before delivery history
Additional Information
- Notes: Critical for operational efficiency in identifying and resolving communication failures
- Edge_Cases: Messages with many retry attempts, different failure types, network timeouts
- Risk_Areas: Delivery tracking accuracy, failure reason specificity, performance with many attempts
- Security_Considerations: Delivery history access based on user role permissions
Missing Scenarios Identified
- Scenario_1: Delivery attempt history export functionality
- Type: Enhancement
- Rationale: Technical teams may need delivery logs for system analysis
- Priority: P3
- Scenario_2: Delivery attempt history real-time updates
- Type: Enhanceme
Test Case 11 - Verify system behavior and performance with large message datasets
Test Case ID: UX05US05_TC_011
Title: Verify system behavior and performance with large message datasets (10,000+ messages) Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification:
- Module/Feature: Message History Management System
- Test Type: Performance
- Test Level: System
- Priority: P2-High
- Execution Phase: Performance
- Automation Status: Automated
Business Context:
- Customer_Segment: Enterprise
- Revenue_Impact: Medium
- Business_Priority: Should-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: Yes
Quality Metrics:
- Risk_Level: Medium
- Complexity_Level: High
- Expected_Execution_Time: 8 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Low
- Failure_Impact: Medium
Coverage Tracking:
- Feature_Coverage: 5%
- Integration_Points: Database Query Engine, Pagination Service, Performance Monitoring
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting:
- Primary_Stakeholder: Engineering
- Report_Categories: Performance-Metrics, Engineering, Customer-Segment-Analysis
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability:
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Large Dataset Generator, Performance Monitoring Tools, Database Performance Metrics
- Performance_Baseline: < 5 seconds page load with 10,000+ messages
- Data_Requirements: 10,000+ message dataset with mixed types, statuses, and dates
Prerequisites:
- Setup_Requirements: Large message dataset (10,000+ messages) pre-loaded for testing
- User_Roles_Permissions: CSO Manager access with full dataset access
- Test_Data: 10,000+ messages including Account Verification emails, various message types across 12+ months
- Prior_Test_Cases: UX05US05_TC_001 (basic message display working)
Test Procedure:
Verification Points:
- Primary_Verification: System maintains acceptable performance standards with large datasets (10,000+ messages)
- Secondary_Verifications: All functionality remains responsive, no timeouts or errors occur
- Negative_Verification: No system crashes, memory leaks, or performance degradation beyond acceptable thresholds
Test Results (Template):
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics:
- Execution_Frequency: Weekly
- Maintenance_Effort: High
- Automation_Candidate: Yes
Test Relationships:
- Blocking_Tests: UX05US05_TC_001 (basic functionality)
- Blocked_Tests: None
- Parallel_Tests: Other performance scenarios
- Sequential_Tests: Basic functionality before performance testing
Additional Information:
- Notes: Critical for enterprise customers with extensive message histories
- Edge_Cases: Very large datasets (50,000+ messages), concurrent large dataset access
- Risk_Areas: Database performance, memory usage, browser limitations
- Security_Considerations: Large dataset access respects user role permissions
Missing Scenarios Identified:
- Scenario_1: Concurrent large dataset access by multiple users
- Type: Performance
- Rationale: Multi-user enterprise environment stress testing
- Priority: P2
- Scenario_2: Large dataset backup and restore performance
- Type: System
- Rationale: Data management operations impact on performance
- Priority: P3
Test Case 12 - Verify system behavior with invalid search inputs
Test Case ID: UX05US05_TC_012
Title: Verify system behavior with invalid search inputs and malformed queries Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification:
- Module/Feature: Message History Management System
- Test Type: Negative
- Test Level: System
- Priority: P3-Medium
- Execution Phase: Regression
- Automation Status: Automated
Business Context:
- Customer_Segment: All
- Revenue_Impact: Low
- Business_Priority: Could-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: No
Quality Metrics:
- Risk_Level: Low
- Complexity_Level: Medium
- Expected_Execution_Time: 4 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Low
- Failure_Impact: Low
Coverage Tracking:
- Feature_Coverage: 5%
- Integration_Points: Search Validation Service, Input Sanitization, Error Handling
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting:
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Engineering, Security-Validation
- Trend_Tracking: No
- Executive_Visibility: No
- Customer_Impact_Level: Low
Requirements Traceability:
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Search Validation Service, Input Sanitization Engine, Error Handling System
- Performance_Baseline: Error handling within 1 second
- Data_Requirements: Standard message dataset for testing search validation
Prerequisites:
- Setup_Requirements: Standard message dataset with search functionality enabled
- User_Roles_Permissions: CSO Manager access
- Test_Data: Normal message dataset including Account Verification emails, various message types
- Prior_Test_Cases: UX05US05_TC_005 (basic search functionality working)
Test Procedure:
Verification Points:
- Primary_Verification: System handles invalid and malformed search inputs gracefully without errors
- Secondary_Verifications: Security vulnerabilities are prevented, appropriate user feedback provided
- Negative_Verification: System doesn't crash, expose sensitive information, or allow security breaches
Test Results (Template):
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics:
- Execution_Frequency: Per-Release
- Maintenance_Effort: Low
- Automation_Candidate: Yes
Test Relationships:
- Blocking_Tests: UX05US05_TC_005 (search functionality)
- Blocked_Tests: None
- Parallel_Tests: Other negative testing scenarios
- Sequential_Tests: Basic search before invalid input testing
Additional Information:
- Notes: Important for system security and user experience with invalid inputs
- Edge_Cases: Unicode characters, different keyboard layouts, copy-paste scenarios
- Risk_Areas: Input validation, security vulnerabilities, error handling
- Security_Considerations: Prevention of injection attacks and data exposure
Missing Scenarios Identified:
- Scenario_1: Search input with international characters and Unicode
- Type: Globalization
- Rationale: International utility customers may use non-English characters
- Priority: P4
- Scenario_2: Search performance with malformed inputs under load
- Type: Performance
- Rationale: System stability under malicious or accidental input stress
- Priority: P3
Test Case 13 - Verify role-based access control and security validation
Test Case ID: UX05US05_TC_013
Title: Verify role-based access control and security validation for message history access Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification:
- Module/Feature: Message History Management System
- Test Type: Security
- Test Level: System
- Priority: P1-Critical
- Execution Phase: Acceptance
- Automation Status: Manual
Business Context:
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Must-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: Yes
- SLA_Related: Yes
Quality Metrics:
- Risk_Level: High
- Complexity_Level: High
- Expected_Execution_Time: 6 minutes
- Reproducibility_Score: High
- Data_Sensitivity: High
- Failure_Impact: Critical
Coverage Tracking:
- Feature_Coverage: 15%
- Integration_Points: Access Control Service, Authentication System, Role Management
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting:
- Primary_Stakeholder: Engineering
- Report_Categories: Security-Validation, Quality-Dashboard, Engineering
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: Critical
Requirements Traceability:
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Access Control Service, Authentication System, Role Management Service
- Performance_Baseline: Access control validation within 2 seconds
- Data_Requirements: Role-specific message datasets for access testing
Prerequisites:
- Setup_Requirements: Multiple user accounts with different roles configured
- User_Roles_Permissions: Test accounts for CSO Manager, Billing Manager, Meter Manager, Utility Administrator
- Test_Data: Role-specific messages, restricted communications, cross-departmental data
- Prior_Test_Cases: Authentication system working
Test Procedure:
Verification Points:
- Primary_Verification: Users can only access message history data appropriate to their assigned role
- Secondary_Verifications: Unauthorized access attempts are blocked with appropriate error messages
- Negative_Verification: No privilege escalation possible, no data leakage between roles
Test Results (Template):
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics:
- Execution_Frequency: Daily
- Maintenance_Effort: Medium
- Automation_Candidate: Planned
Test Relationships:
- Blocking_Tests: User authentication system
- Blocked_Tests: UX05US05_TC_019-022 (role-specific tests)
- Parallel_Tests: Other security testing scenarios
- Sequential_Tests: Authentication before access control testing
Additional Information:
- Notes: Critical for B2B SaaS security compliance and data protection
- Edge_Cases: Role changes during active sessions, temporary access permissions
- Risk_Areas: Data exposure, privilege escalation, session management
- Security_Considerations: Comprehensive access control across all message history features
Missing Scenarios Identified:
- Scenario_1: Role-based export restrictions
- Type: Security
- Rationale: Data export should respect role-based access controls
- Priority: P1
- Scenario_2: Audit logging for access control violations
- Type: Compliance
- Rationale: Security incidents need comprehensive logging for compliance
- Priority: P2
Test Case 14 - Verify message history functionality across different browsers
Test Case ID: UX05US05_TC_014
Title: Verify message history functionality across different browsers and platforms Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification:
- Module/Feature: Message History Management System
- Test Type: Compatibility
- Test Level: System
- Priority: P2-High
- Execution Phase: Acceptance
- Automation Status: Automated
Business Context:
- Customer_Segment: All
- Revenue_Impact: Medium
- Business_Priority: Should-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: No
Quality Metrics:
- Risk_Level: Medium
- Complexity_Level: Medium
- Expected_Execution_Time: 5 minutes per browser
- Reproducibility_Score: High
- Data_Sensitivity: Low
- Failure_Impact: Medium
Coverage Tracking:
- Feature_Coverage: 10%
- Integration_Points: Cross-Browser Compatibility Layer, UI Rendering Engine
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting:
- Primary_Stakeholder: QA
- Report_Categories: Cross-Browser-Results, Quality-Dashboard, User-Acceptance
- Trend_Tracking: Yes
- Executive_Visibility: No
- Customer_Impact_Level: Medium
Requirements Traceability:
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+, Firefox 115+, Safari 16+, Edge 115+
- Device/OS: Windows 10/11, macOS 12+
- Screen_Resolution: Desktop-1920x1080, Tablet-1024x768
- Dependencies: Cross-browser testing tools, Browser compatibility matrix
- Performance_Baseline: Consistent performance across all browsers
- Data_Requirements: Standard message dataset for cross-browser testing
Prerequisites:
- Setup_Requirements: Access to multiple browsers and testing environments
- User_Roles_Permissions: CSO Manager access across all browser environments
- Test_Data: Account Verification emails, mixed message types for comprehensive testing
- Prior_Test_Cases: Core functionality working in primary browser (Chrome)
Test Procedure:
Verification Points:
- Primary_Verification: All Message History functionality works consistently across Chrome, Firefox, Safari, and Edge browsers
- Secondary_Verifications: Visual design remains consistent, performance is acceptable across browsers
- Negative_Verification: No browser-specific errors, crashes, or functional limitations
Test Results (Template):
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics:
- Execution_Frequency: Per-Release
- Maintenance_Effort: Medium
- Automation_Candidate: Yes
Test Relationships:
- Blocking_Tests: UX05US05_TC_001-010 (core functionality)
- Blocked_Tests: None
- Parallel_Tests: Other compatibility testing
- Sequential_Tests: Core functionality before cross-browser testing
Additional Information:
- Notes: Critical for ensuring consistent user experience across diverse browser environments
- Edge_Cases: Older browser versions, mobile browsers, browser extensions
- Risk_Areas: Browser-specific rendering issues, JavaScript compatibility, performance variations
- Security_Considerations: Consistent security behavior across browsers
Missing Scenarios Identified:
- Scenario_1: Mobile browser compatibility testing
- Type: Mobile Compatibility
- Rationale: Users may access message history from mobile devices
- Priority: P3
- Scenario_2: Browser extension impact testing
- Type: Compatibility
- Rationale: Common browser extensions may affect functionality
- Priority: P4
Test Case 15 - Verify combined filtering functionality
Test Case ID: UX05US05_TC_015
Title: Verify combined filtering functionality (Type + Status filters applied simultaneously) Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification:
- Module/Feature: Message History Management System
- Test Type: Functional
- Test Level: System
- Priority: P2-High
- Execution Phase: Regression
- Automation Status: Automated
Business Context:
- Customer_Segment: All
- Revenue_Impact: Medium
- Business_Priority: Should-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: No
Quality Metrics:
- Risk_Level: Medium
- Complexity_Level: High
- Expected_Execution_Time: 4 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Medium
- Failure_Impact: Medium
Coverage Tracking:
- Feature_Coverage: 10%
- Integration_Points: Combined Filter Service, Database Query Engine
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting:
- Primary_Stakeholder: Product
- Report_Categories: Quality-Dashboard, Regression-Coverage, Integration-Testing
- Trend_Tracking: Yes
- Executive_Visibility: No
- Customer_Impact_Level: Medium
Requirements Traceability:
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Combined Filter Service, Database Query Engine, UI Filter Components
- Performance_Baseline: < 2 seconds combined filter response
- Data_Requirements: Mixed message dataset with various type/status combinations
Prerequisites:
- Setup_Requirements: Message history with all combinations of types and statuses
- User_Roles_Permissions: CSO Manager access with filtering permissions
- Test_Data: Failed Email messages, Delivered SMS messages, Pending WhatsApp messages, Sent Notifications
- Prior_Test_Cases: UX05US05_TC_003 (type filtering), UX05US05_TC_004 (status filtering)
Test Procedure:
Verification Points:
- Primary_Verification: Combined Type and Status filters work together to show intersection of criteria
- Secondary_Verifications: Filter combinations are logically correct and performant
- Negative_Verification: Combined filters don't show messages outside the intersection criteria
Test Results (Template):
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics:
- Execution_Frequency: Weekly
- Maintenance_Effort: Medium
- Automation_Candidate: Yes
Test Relationships:
- Blocking_Tests: UX05US05_TC_003 (type filtering), UX05US05_TC_004 (status filtering)
- Blocked_Tests: Advanced search with filters
- Parallel_Tests: Individual filter tests
- Sequential_Tests: Single filters before combined filters
Additional Information:
- Notes: Critical for advanced user workflows requiring specific message subset identification
- Edge_Cases: Filter combinations resulting in empty results, all combinations tested
- Risk_Areas: Filter logic accuracy, performance with multiple criteria
- Security_Considerations: Combined filter results respect user role permissions
Missing Scenarios Identified:
- Scenario_1: Triple filter combination (Type + Status + Date Range)
- Type: Enhancement
- Rationale: Advanced users may need date-bounded filtered results
- Priority: P3
- Scenario_2: Filter state URL persistence
- Type: Enhancement
- Rationale: Users may need to share filtered views via URL
- Priority: P4
Test Case 16 - : Verify search functionality combined with active filters
Test Case ID: UX05US05_TC_016
Title: Verify search functionality combined with active filters maintains both criteria Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification:
- Module/Feature: Message History Management System
- Test Type: Functional
- Test Level: System
- Priority: P2-High
- Execution Phase: Regression
- Automation Status: Automated
Business Context:
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Should-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: Yes
Quality Metrics:
- Risk_Level: Medium
- Complexity_Level: High
- Expected_Execution_Time: 5 minutes
- Reproducibility_Score: High
- Data_Sensitivity: High
- Failure_Impact: High
Coverage Tracking:
- Feature_Coverage: 15%
- Integration_Points: Search Engine, Filter Service, Database Query Engine
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting:
- Primary_Stakeholder: Product
- Report_Categories: Quality-Dashboard, Regression-Coverage, Integration-Testing
- Trend_Tracking: Yes
- Executive_Visibility: No
- Customer_Impact_Level: High
Requirements Traceability:
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Search Engine Service, Filter Service, Combined Query Engine
- Performance_Baseline: < 2 seconds search with filters response
- Data_Requirements: Searchable content with filterable attributes for comprehensive testing
Prerequisites:
- Setup_Requirements: Messages with searchable content and filterable attributes
- User_Roles_Permissions: CSO Manager access with search and filter permissions
- Test_Data: Account Verification emails (searchable), Failed Email messages, robert.johnson@example.com communications
- Prior_Test_Cases: UX05US05_TC_005 (search working), UX05US05_TC_003 (type filtering working)
Test Procedure:
Verification Points:
- Primary_Verification: Search functionality works seamlessly with active filters, maintaining both search and filter criteria
- Secondary_Verifications: Filter state persists during search operations, search state persists during filter changes
- Negative_Verification: Combined search and filters don't produce results outside the intersection of all criteria
Test Results (Template):
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics:
- Execution_Frequency: Daily
- Maintenance_Effort: Medium
- Automation_Candidate: Yes
Test Relationships:
- Blocking_Tests: UX05US05_TC_005 (search), UX05US05_TC_029 (combined filters)
- Blocked_Tests: Advanced search scenarios
- Parallel_Tests: Individual search and filter tests
- Sequential_Tests: Basic search and filter before combined testing
Additional Information:
- Notes: Critical for complex user workflows requiring both content search and categorical filtering
- Edge_Cases: Search with no filter results, filters with no search results, empty intersection
- Risk_Areas: Query performance, result accuracy, state management
- Security_Considerations: Combined results respect user role permissions
Missing Scenarios Identified:
- Scenario_1: Search autocomplete with active filters
- Type: Enhancement
- Rationale: User experience improvement for guided search within filtered context
- Priority: P3
- Scenario_2: Saved search and filter combinations
- Type: Enhancement
- Rationale: Workflow efficiency for repeated complex queries
- Priority: P4
Test Case 17 - Verify message history pagination functionality
Test Case ID: UX05US05_TC_017
Title: Verify message history pagination functionality with navigation controls and page size options Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification:
- Module/Feature: Message History Management System
- Test Type: Functional
- Test Level: System
- Priority: P2-High
- Execution Phase: Regression
- Automation Status: Automated
Business Context:
- Customer_Segment: All
- Revenue_Impact: Low
- Business_Priority: Should-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: No
Quality Metrics:
- Risk_Level: Low
- Complexity_Level: Medium
- Expected_Execution_Time: 4 minutes
- Reproducibility_Score: High
- Data_Sensitivity: Low
- Failure_Impact: Medium
Coverage Tracking:
- Feature_Coverage: 10%
- Integration_Points: Pagination Service, Database Query Engine, UI Navigation Components
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting:
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Performance-Metrics, User-Acceptance
- Trend_Tracking: No
- Executive_Visibility: No
- Customer_Impact_Level: Medium
Requirements Traceability:
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Pagination Service, Database Query Engine, UI Navigation Components
- Performance_Baseline: < 1 second page navigation
- Data_Requirements: Large message dataset (100+ messages) for meaningful pagination testing
Prerequisites:
- Setup_Requirements: Message history with sufficient data for multiple pages (50+ messages)
- User_Roles_Permissions: CSO Manager access
- Test_Data: Historical messages spanning multiple weeks including Account Verification emails and various message types
- Prior_Test_Cases: UX05US05_TC_001 (message display working)
Test Procedure:
Verification Points:
- Primary_Verification: Pagination controls work correctly for navigating through large message datasets
- Secondary_Verifications: Pagination information is accurate, performance is acceptable
- Negative_Verification: Pagination doesn't skip messages or show duplicate entries
Test Results (Template):
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics:
- Execution_Frequency: Weekly
- Maintenance_Effort: Low
- Automation_Candidate: Yes
Test Relationships:
- Blocking_Tests: UX05US05_TC_001 (message display)
- Blocked_Tests: None
- Parallel_Tests: UX05US05_TC_011 (large datasets)
- Sequential_Tests: Basic display before pagination testing
Additional Information:
- Notes: Important for usability with large message histories in production environments
- Edge_Cases: Single page of results, exactly full pages, very large datasets
- Risk_Areas: Pagination performance, state management, count accuracy
- Security_Considerations: Paginated results respect user role permissions
Missing Scenarios Identified:
- Scenario_1: Configurable page size options (10, 25, 50, 100 per page)
- Type: Enhancement
- Rationale: User preference for different data density views
- Priority: P3
- Scenario_2: Infinite scroll alternative to pagination
- Type: Enhancement
- Rationale: Modern UX pattern for continuous data browsing
- Priority: P4
Test Case 18 - Verify real-time message status updates
Test Case ID: UX05US05_TC_018
Title: Verify real-time message status updates without page refresh functionality Created By: Hetal
Created Date: August 18, 2025
Version: 1.0
Classification:
- Module/Feature: Message History Management System
- Test Type: Integration
- Test Level: System
- Priority: P2-High
- Execution Phase: Acceptance
- Automation Status: Manual
Business Context:
- Customer_Segment: All
- Revenue_Impact: High
- Business_Priority: Should-Have
- Customer_Journey: Daily-Usage
- Compliance_Required: No
- SLA_Related: Yes
Quality Metrics:
- Risk_Level: High
- Complexity_Level: High
- Expected_Execution_Time: 6 minutes
- Reproducibility_Score: Medium
- Data_Sensitivity: Medium
- Failure_Impact: High
Coverage Tracking:
- Feature_Coverage: 15%
- Integration_Points: Real-Time Status Service, WebSocket Connection, Message Status Engine
- Code_Module_Mapped: CX-Web
- Requirement_Coverage: Complete
- Cross_Platform_Support: Web
Stakeholder Reporting:
- Primary_Stakeholder: Engineering
- Report_Categories: Quality-Dashboard, Engineering, Integration-Testing
- Trend_Tracking: Yes
- Executive_Visibility: Yes
- Customer_Impact_Level: High
Requirements Traceability:
Test Environment:
- Environment: Staging
- Browser/Version: Chrome 115+
- Device/OS: Windows 10/11
- Screen_Resolution: Desktop-1920x1080
- Dependencies: Real-Time Status Service, WebSocket Server, Message Delivery System
- Performance_Baseline: < 5 seconds status update propagation
- Data_Requirements: Messages in various transition states for real-time testing
Prerequisites:
- Setup_Requirements: Real-time status update system configured and active
- User_Roles_Permissions: CSO Manager access with real-time monitoring permissions
- Test_Data: Pending messages ready for status transition, Failed messages with retry attempts
- Prior_Test_Cases: UX05US05_TC_002 (status indicators working)
Test Procedure:
Verification Points:
- Primary_Verification: Message status updates appear in real-time without requiring page refresh
- Secondary_Verifications: Visual indicators update correctly, delivery history updates in real-time
- Negative_Verification: Status updates don't lag significantly or require manual refresh
Test Results (Template):
- Status: [Pass/Fail/Blocked/Not-Tested]
- Actual_Results: [Template for recording actual behavior]
- Execution_Date: [When test was executed]
- Executed_By: [Who performed the test]
- Execution_Time: [Actual time taken]
- Defects_Found: [Bug IDs if issues discovered]
- Screenshots_Logs: [Evidence references]
Execution Analytics:
- Execution_Frequency: Daily
- Maintenance_Effort: High
- Automation_Candidate: Planned
Test Relationships:
- Blocking_Tests: UX05US05_TC_002 (status indicators)
- Blocked_Tests: Real-time notification scenarios
- Parallel_Tests: UX05US05_TC_010 (delivery history)
- Sequential_Tests: Basic status display before real-time testing
Additional Information:
- Notes: Critical for operational monitoring and immediate awareness of communication failures
- Edge_Cases: Network connectivity issues, WebSocket connection failures, bulk status updates
- Risk_Areas: Real-time connection stability, update accuracy, performance impact
- Security_Considerations: Real-time updates respect user role permissions and data access
Missing Scenarios Identified:
- Scenario_1: Real-time update notification alerts
- Type: Enhancement
- Rationale: Users may need notifications for critical status changes
- Priority: P2
- Scenario_2: Real-time update connection recovery
- Type: Reliability
- Rationale: System should recover gracefully from connection interruptions
- Priority: P3
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