Payments Management Test Cases - CIS01US09

Test Case 1: Consumer Search by Name Functionality

Test Case Metadata

Test Case ID: CIS01US09_TC_001
Title: Verify consumer search functionality using customer name with case-insensitive partial matching
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, API, Database, MOD-Payment, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Smoke-Test-Results, Report-User-Acceptance, Report-Customer-Segment-Analysis, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-Consumer-Services, Consumer-Search, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Consumer Services, Search API, Database
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Module-Coverage, Smoke-Test-Results, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-1 (Consumer search by name and account number), AC-2 (Complete consumer account details display)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_002, CIS01US09_TC_003

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Consumer database, Search service, Authentication system
Performance_Baseline: < 2 seconds search response
Data_Requirements: Consumer records with names "Lucky Baghele", "TIMA MEAOLE", "John Doe"

Prerequisites

Setup_Requirements: Valid login credentials, Consumer database populated with test data
User_Roles_Permissions: Customer Executive access level
Test_Data: Consumer name "Lucky Baghele" (Account: Con79), Partial search term "luck"
Prior_Test_Cases: User authentication and login successful

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to https://platform-staging.bynry.com/	Login page displays correctly with username and password fields	N/A	Verify page loads completely
2	Enter valid credentials in username field	Username accepts input without errors	Valid username	Input validation check
3	Enter valid password in password field	Password field masks input with dots/asterisks	Valid password	Security verification
4	Click "Login" button	Dashboard loads successfully showing main navigation	Login credentials	Authentication verification
5	Click bento menu (hamburger menu) in top left	Menu dropdown opens with service options	N/A	Navigation menu access
6	Select "Consumer Services" from dropdown menu	Consumer Services page loads with side navigation	N/A	Module navigation
7	Click "Payments" from left side menu	Payments Management page displays with header KPIs and "Record Payment" button	N/A	Payments module access
8	Click "Record Payment" button	Consumer search page opens with "Account Identification" section and search field	N/A	Payment workflow initiation
9	Enter partial search term "luck" in search field	Search dropdown appears below field with matching suggestions	"luck"	Partial matching test
10	Verify search suggestions display	Consumer "Lucky Baghele" appears in dropdown with contact details	Lucky Baghele, Con79	Case-insensitive verification
11	Click on "Lucky Baghele" from search results	Consumer details populate in Account Details section below	Consumer selection	Selection confirmation
12	Verify complete consumer information displays	All fields populated: Consumer ID (109250), Consumer Number (Con79), Full Name (Lucky Baghele), Email (baghelelucky203@gmail.com), Contact Number (9322287644), Category (Residential), Sub Category (Single Family), Service Address (complete address)	Complete consumer data	Data completeness check

Verification Points

Primary_Verification: Consumer search returns accurate results with partial name match "luck" finding "Lucky Baghele"
Secondary_Verifications: Search is case-insensitive, Search suggestions appear in real-time, All consumer details populate correctly after selection
Negative_Verification: Invalid search terms return empty results without system errors

Test Results (Template)

Status: [Pass/Fail/Blocked/Not-Tested]
Actual_Results: [Template for recording actual behavior during execution]
Execution_Date: [When test was executed]
Executed_By: [Who performed the test]
Execution_Time: [Actual time taken]
Defects_Found: [Bug IDs if issues discovered]
Screenshots_Logs: [Evidence references]

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: User login and authentication
Blocked_Tests: Payment processing tests that depend on consumer selection
Parallel_Tests: None (consumer selection is prerequisite)
Sequential_Tests: CIS01US09_TC_002, CIS01US09_TC_003

Additional Information

Notes: Critical path test case for payment workflow initiation
Edge_Cases: Special characters in consumer names, very long names, names with numbers
Risk_Areas: Database connectivity issues, Search service timeout, Large dataset performance
Security_Considerations: Ensure consumer data is properly masked for unauthorized users

Missing Scenarios Identified

Scenario_1: Search performance with large consumer database (>10,000 records)
Type: Performance
Rationale: User story mentions enterprise usage but no performance testing for scale
Priority: P2

Scenario_2: Consumer search with network connectivity issues
Type: Error
Rationale: Real-world usage scenarios need offline/poor connectivity handling
Priority: P3

Test Case 2: Consumer Search by Account Number

Test Case Metadata

Test Case ID: CIS01US09_TC_002
Title: Verify consumer search functionality using account number with exact matching
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, API, Database, MOD-Payment, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Smoke-Test-Results, Report-User-Acceptance, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-Consumer-Services, Account-Search, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Consumer Services, Search API, Database
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Module-Coverage, Smoke-Test-Results, User-Acceptance, Engineering
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-1 (Consumer search by name and account number with case-insensitive partial matching)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_001, CIS01US09_TC_003

Test Environment

Prerequisites

Setup_Requirements: Valid login credentials, Consumer database populated with account Con79
User_Roles_Permissions: Customer Executive access level
Test_Data: Account number "Con79" linked to Lucky Baghele
Prior_Test_Cases: CIS01US09_TC_001 (Authentication verified)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Payments → Record Payment (following steps 1-8 from TC_001)	Consumer search page displays with search field ready	N/A	Prerequisites completed
2	Clear any existing text in search field	Search field is empty and ready for input	N/A	Clean slate for account search
3	Enter account number "Con79" in search field	Search field accepts account number format	"Con79"	Account number input
4	Verify search processes account number	Search dropdown appears with matching consumer	Con79	Account-based search processing
5	Verify correct consumer appears in results	"Lucky Baghele" with account "Con79" displays in search results	Lucky Baghele, Con79	Account search accuracy
6	Click on consumer result from dropdown	Consumer details populate in Account Details section	Consumer selection	Selection from account search
7	Verify Consumer ID matches	Consumer ID displays as "109250"	109250	Data consistency check
8	Verify Consumer Number matches	Consumer Number displays as "Con79"	Con79	Account number verification
9	Verify all account details are complete	Full Name, Email, Contact Number, Category, Sub Category, Service Address all populated	Complete consumer data	Account-based data retrieval
10	Test with different account format	Enter account in format "WU-10001"	WU-10001	Alternative account format
11	Verify alternative format search works	Consumer with account "WU-10001" appears in results	John Doe, WU-10001	Format flexibility check
12	Verify account details accuracy	All details for WU-10001 account display correctly	John Doe complete data	Data accuracy verification

Verification Points

Primary_Verification: Account number search returns exact consumer match for "Con79" finding "Lucky Baghele"
Secondary_Verifications: Account details are complete and accurate, Different account formats are supported, Search works with various account number patterns
Negative_Verification: Invalid account numbers show appropriate error message, Non-existent accounts return empty results

Test Results (Template)

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: CIS01US09_TC_001 (Authentication and navigation)
Blocked_Tests: Payment type selection tests
Parallel_Tests: None
Sequential_Tests: CIS01US09_TC_003

Additional Information

Notes: Account number search is critical for customer service scenarios where exact account is known
Edge_Cases: Account numbers with special characters, leading zeros, case sensitivity
Risk_Areas: Database index performance on account number field, Account number format validation
Security_Considerations: Ensure account number search doesn't expose data for unauthorized accounts

Missing Scenarios Identified

Scenario_1: Account number search with partial matches (e.g., searching "Con" to find "Con79")
Type: Functional Enhancement
Rationale: User story doesn't specify if partial account searches should work
Priority: P3

Scenario_2: Account number search with barcode scanner input
Type: Integration
Rationale: Field workers might use barcode scanners for account identification
Priority: P4

Test Case 3: Payment Channel Selection and Default Behavior

Test Case Metadata

Test Case ID: CIS01US09_TC_003
Title: Verify payment channel dropdown displays configured channels with "Walk-in" as default selection
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: Integration
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Consumer, Database, MOD-Payment, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Integration-Testing, Report-User-Acceptance, Report-Engineering, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-Settings-Config, Channel-Selection, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Settings Management, Configuration Database
Code_Module_Mapped: CX-Web
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: QA
Report_Categories: Quality-Dashboard, Module-Coverage, Integration-Testing, User-Acceptance, Engineering
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-3 (Default to "Walk-in" channel and display all channels configured in settings)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_001, CIS01US09_TC_002, CIS01US09_TC_004

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Settings database, Channel configuration, Consumer search functionality
Performance_Baseline: < 1 second dropdown load
Data_Requirements: Configured payment channels: Walk-in, NBS, Online

Prerequisites

Setup_Requirements: Payment channels configured in settings (Walk-in, NBS, Online)
User_Roles_Permissions: Customer Executive access level
Test_Data: Consumer "Lucky Baghele" (Con79) selected
Prior_Test_Cases: CIS01US09_TC_001 or CIS01US09_TC_002 (Consumer selected)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete consumer selection (Lucky Baghele, Con79)	Consumer details displayed in Account Details section	Lucky Baghele, Con79	Prerequisites from TC_001/002
2	Navigate to "Payment & Type Selection" section	Section visible with Payment Channel and Payment Type dropdowns	N/A	Section identification
3	Verify Payment Channel field label	Label displays "Payment Channel *" with red asterisk indicating required field	Payment Channel *	Required field indication
4	Verify default channel selection	"Walk-in" is pre-selected in Payment Channel dropdown	Walk-in	Default behavior verification
5	Verify channel dropdown helper text	Text displays "Select how the payment is being received"	Helper text	User guidance verification
6	Click Payment Channel dropdown	Dropdown opens showing all configured channels	N/A	Dropdown functionality
7	Verify all configured channels display	Options show: Walk-in, NBS, Online	Walk-in, NBS, Online	Settings integration verification
8	Verify channel options are clickable	Each channel option is selectable and highlighted on hover	Interactive options	UI interaction verification
9	Select "NBS" from dropdown	Dropdown closes and displays "NBS" as selected value	NBS	Channel selection change
10	Verify selection persistence	Selected channel remains "NBS" when dropdown is reopened	NBS	State management verification
11	Select "Online" from dropdown	Dropdown updates to show "Online" as selected	Online	Alternative channel selection
12	Return to "Walk-in" selection	Dropdown updates back to "Walk-in"	Walk-in	Default restoration capability
13	Verify no additional unauthorized channels	Only configured channels (Walk-in, NBS, Online) appear, no extra options	3 channels only	Security verification
14	Test dropdown accessibility	Dropdown navigable with keyboard (Tab, Enter, Arrow keys)	Keyboard navigation	Accessibility compliance

Verification Points

Primary_Verification: "Walk-in" channel is defaulted and all configured channels from settings are available in dropdown
Secondary_Verifications: Channel selection updates correctly, Settings integration works properly, Required field validation is present
Negative_Verification: Unconfigured channels do not appear, Invalid channels cannot be selected

Test Results (Template)

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Consumer selection (CIS01US09_TC_001 or CIS01US09_TC_002)
Blocked_Tests: Payment type selection tests
Parallel_Tests: None
Sequential_Tests: CIS01US09_TC_004 (Payment Type Selection)

Additional Information

Notes: Critical integration point between payments module and settings configuration
Edge_Cases: Settings changes during active session, Disabled channels, Channel configuration updates
Risk_Areas: Settings database connectivity, Channel configuration synchronization, Default value loading
Security_Considerations: Ensure only authorized channels are accessible per user role

Missing Scenarios Identified

Scenario_1: Dynamic channel configuration updates without system restart
Type: Integration
Rationale: User story doesn't specify behavior when settings change during active sessions
Priority: P2

Scenario_2: Role-based channel visibility (different channels for different user roles)
Type: Security
Rationale: User story mentions different user roles but doesn't specify channel restrictions
Priority: P2

Test Case 4: Payment Type Selection - Bill Payment Workflow

Test Case Metadata

Test Case ID: CIS01US09_TC_004
Title: Verify payment type selection for Bill Payment displays current unpaid bills with distinct workflow processing
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Billing, Database, MOD-Payment, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Smoke-Test-Results, Report-User-Acceptance, Report-Revenue-Impact-Tracking, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Billing-System, Bill-Payment, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Billing System, Invoice Database, Payment Processing
Code_Module_Mapped: CX-Web, Billing-Module
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, Smoke-Test-Results, User-Acceptance, Revenue-Impact-Tracking
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-4 (Payment type categorization into Bill, Service, Installment with distinct workflows), AC-5 (Display current unpaid bills for bill payment type selection)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_003, CIS01US09_TC_005, CIS01US09_TC_006

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Billing system, Invoice database, Consumer billing records
Performance_Baseline: < 2 seconds bill retrieval
Data_Requirements: Consumer Con79 with unpaid bills: INV-2025-001234 ($145.50), INV-2025-001567 ($152.25)

Prerequisites

Setup_Requirements: Consumer Con79 has unpaid bills in system, Billing data is current
User_Roles_Permissions: Customer Executive access level
Test_Data: Lucky Baghele (Con79) with bills INV-2025-001234 ($145.50, due Apr 15), INV-2025-001567 ($152.25, due May 15)
Prior_Test_Cases: CIS01US09_TC_003 (Payment channel selected)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete payment channel selection (Walk-in selected)	Payment Channel shows "Walk-in", Payment Type dropdown enabled	Walk-in channel	Prerequisites from TC_003
2	Locate "Payment Type *" dropdown field	Field visible with red asterisk, helper text "Choose the type of payment you want to process"	Payment Type *	Required field identification
3	Click Payment Type dropdown	Dropdown opens showing three options: Bill Payment, Service Payment, Installment	N/A	Dropdown activation
4	Verify all payment type options	Three distinct options available: "Bill Payment", "Service Payment", "Installment"	3 payment types	Type categorization verification
5	Select "Bill Payment" from dropdown	Dropdown closes, "Bill Payment" displays as selected value	Bill Payment	Type selection
6	Verify bill payment workflow activation	Bill selection section appears below payment type with unpaid bills	Bill workflow	Workflow activation verification
7	Verify unpaid bills display	Current unpaid bills for Con79 display with invoice numbers, billing periods, amounts, due dates	Bills list	Bill retrieval verification
8	Verify first bill details	INV-2025-001234, Mar 2025 period, $145.50 amount, Apr 15, 2025 due date	INV-2025-001234, $145.50	First bill accuracy
9	Verify second bill details	INV-2025-001567, Apr 2025 period, $152.25 amount, May 15, 2025 due date	INV-2025-001567, $152.25	Second bill accuracy
10	Verify bill selection functionality	Bills are clickable/selectable with radio buttons or checkboxes	Selectable bills	Bill selection mechanism
11	Select first bill (INV-2025-001234)	Bill highlights as selected, amount auto-populates in payment amount field	INV-2025-001234 selected	Bill selection behavior
12	Verify amount auto-population	Payment Amount field shows $145.50 matching selected bill	$145.50	Amount auto-fill verification
13	Test bill switching	Select second bill (INV-2025-001567)	INV-2025-001567 selected	Bill switching functionality
14	Verify amount updates	Payment Amount field updates to $152.25	$152.25	Dynamic amount update
15	Verify paid bills exclusion	No paid/settled bills appear in the selection list	Unpaid bills only	Paid bills filtering

Verification Points

Primary_Verification: Bill Payment selection displays current unpaid bills with complete details and enables bill-specific workflow processing
Secondary_Verifications: Bill amounts auto-populate when selected, Only unpaid bills are shown, Bill details are accurate and current
Negative_Verification: Paid bills are not displayed, Invalid bills cannot be selected, Bill data integrity is maintained

Test Results (Template)

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: CIS01US09_TC_003 (Payment channel selection)
Blocked_Tests: Payment method selection, Payment processing
Parallel_Tests: None (sequential workflow)
Sequential_Tests: CIS01US09_TC_007 (Payment Method Selection)

Additional Information

Notes: Critical revenue-generating functionality, directly impacts billing and collection processes
Edge_Cases: Consumer with no unpaid bills, Bills with zero amounts, Past due bills, Partial payments
Risk_Areas: Billing system integration, Real-time bill status updates, Amount calculation accuracy
Security_Considerations: Ensure only consumer's own bills are displayed, Prevent access to other accounts' bills

Missing Scenarios Identified

Scenario_1: Multiple bill selection for combined payment processing
Type: Functional Enhancement
Rationale: User story shows single bill selection but real-world usage may require multiple bill payments
Priority: P2

Scenario_2: Bill payment with partial amount handling
Type: Business Rule
Rationale: User story doesn't specify behavior for partial bill payments
Priority: P2

Test Case 5: Payment Method Configuration Integration

Test Case Metadata

Test Case ID: CIS01US09_TC_005
Title: Verify payment methods are loaded from settings > payment mode configuration and display correctly in dropdown
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Configuration, Database, MOD-Payment, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Integration-Testing, Report-Engineering, Report-User-Acceptance, Customer-All, Risk-Medium, Business-Critical, Revenue-Impact-High, Integration-Settings-Config, Payment-Methods, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: High

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Settings Management, Configuration Database, Payment Methods
Code_Module_Mapped: CX-Web, Settings-Module
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Integration-Testing, Engineering, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-8 (Payment methods load from settings > payment mode configuration)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_004, CIS01US09_TC_006, CIS01US09_TC_007

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Settings database, Configuration management system, Payment processing module
Performance_Baseline: < 1 second method loading
Data_Requirements: Configured payment methods: Cash, Credit Card, Bank Transfer, Bynry Mode, Online

Prerequisites

Setup_Requirements: Payment methods configured in Settings > Payment Mode (Cash, Credit Card, Bank Transfer, Bynry Mode, Online)
User_Roles_Permissions: Customer Executive access level
Test_Data: Bill Payment selected for Lucky Baghele (Con79), bill INV-2025-001234 ($145.50)
Prior_Test_Cases: CIS01US09_TC_004 (Bill Payment type selected)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete bill payment type selection with bill INV-2025-001234	Bill Payment selected, amount $145.50 auto-populated	INV-2025-001234, $145.50	Prerequisites from TC_004
2	Navigate to "Payment Method" section	Section visible with "Payment Method *" dropdown and helper text	Payment Method section	Section identification
3	Verify payment method field label	Label displays "Payment Method *" with red asterisk indicating required field	Payment Method *	Required field indication
4	Verify helper text	Text displays "Select how the customer wants to pay"	Helper text	User guidance verification
5	Click Payment Method dropdown	Dropdown opens showing all configured payment methods from settings	N/A	Dropdown activation
6	Verify all configured methods display	Methods show: Cash, Credit Card, Bank Transfer, Bynry Mode, Online	5 payment methods	Settings integration verification
7	Verify methods match settings configuration	All methods from Settings > Payment Mode appear in exact order	Settings order	Configuration sync verification
8	Verify no unauthorized methods	Only configured methods appear, no extra or disabled methods	Configured methods only	Security verification
9	Select "Cash" payment method	Dropdown closes and displays "Cash" as selected value	Cash	Method selection
10	Verify cash method selection	Additional cash-specific fields may appear (amount received, change)	Cash selection	Method-specific behavior
11	Select "Credit Card" payment method	Dropdown updates to show "Credit Card" as selected	Credit Card	Alternative method selection
12	Verify credit card method selection	Method updates correctly, no cash-specific fields remain	Credit Card selection	Method switching verification
13	Select "Bynry Mode" payment method	Dropdown updates to show "Bynry Mode" as selected	Bynry Mode	Custom method verification
14	Test method accessibility	Dropdown navigable with keyboard navigation	Keyboard navigation	Accessibility compliance
15	Verify method persistence	Selected method remains when form is refreshed or navigated	Method persistence	State management verification

Verification Points

Primary_Verification: Payment methods load from settings > payment mode configuration and all configured methods are available
Secondary_Verifications: Methods appear in configured order, Settings integration works properly, Method selection updates correctly
Negative_Verification: Disabled methods do not appear, Unconfigured methods are not available

Test Results (Template)

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: CIS01US09_TC_004 (Payment type selection)
Blocked_Tests: Payment processing, Receipt generation
Parallel_Tests: None
Sequential_Tests: CIS01US09_TC_008 (Payment Summary Calculation)

Additional Information

Notes: Critical integration point between payments and configuration management
Edge_Cases: Settings changes during active session, Method configuration updates, Disabled payment methods
Risk_Areas: Settings database connectivity, Configuration synchronization, Method availability validation
Security_Considerations: Ensure only authorized payment methods are accessible per user role and business rules

Missing Scenarios Identified

Scenario_1: Payment method configuration changes during active payment session
Type: Integration
Rationale: User story doesn't specify behavior when settings change mid-transaction
Priority: P2

Scenario_2: Role-based payment method restrictions (different methods for different user roles)
Type: Security
Rationale: User story mentions different user roles but doesn't specify method access restrictions
Priority: P2

Test Case 6: Cash Payment Processing with Change Calculation

Test Case Metadata

Test Case ID: CIS01US09_TC_006
Title: Verify cash payment processing includes amount received and change given calculations with verification status
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Cash-Payment, Calculation, MOD-Payment, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Smoke-Test-Results, Report-User-Acceptance, Report-Revenue-Impact-Tracking, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Payment-Processing, Cash-Handling, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Payment Processing, Cash Handling, Receipt Generation
Code_Module_Mapped: CX-Web, Payment-Processing
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Requirements Traceability

Related_Requirements: AC-20 (Cash payment details show amount received and change given for cash transactions), AC-19 (Payment amount analysis displays billed amount, amount paid, and difference calculation)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_005, CIS01US09_TC_007, CIS01US09_TC_008

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment processing engine, Cash handling module, Receipt generation system
Performance_Baseline: < 3 seconds payment processing
Data_Requirements: Bill INV-2025-001234 ($145.50), Cash payment method, Amount received $150.00

Prerequisites

Setup_Requirements: Cash payment method configured and enabled, Receipt generation functional
User_Roles_Permissions: Customer Executive access level
Test_Data: Lucky Baghele (Con79), Bill INV-2025-001234 ($145.50), Cash payment $150.00 received
Prior_Test_Cases: CIS01US09_TC_005 (Payment method selection completed)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete payment method selection (Cash selected)	Cash payment method selected, payment form ready	Cash method	Prerequisites from TC_005
2	Verify payment amount field shows bill amount	Payment Amount field displays $145.50 from selected bill	$145.50	Auto-populated amount verification
3	Navigate to cash-specific fields	Additional cash payment fields appear below payment method	Cash fields section	Cash-specific UI elements
4	Locate "Amount Received" field	Field labeled "Amount Received" with currency input format	Amount Received field	Cash handling field identification
5	Enter amount received from customer	Enter $150.00 in Amount Received field	$150.00	Customer payment input
6	Verify automatic change calculation	"Change Given" field automatically calculates and displays $4.50	$4.50	Real-time calculation verification
7	Verify calculation accuracy	Change = Amount Received ($150.00) - Payment Amount ($145.50) = $4.50	$4.50 calculation	Mathematical accuracy check
8	Test different received amount	Change Amount Received to $200.00	$200.00	Alternative amount testing
9	Verify updated change calculation	Change Given updates to $54.50 automatically	$54.50	Dynamic calculation update
10	Test exact amount scenario	Enter $145.50 in Amount Received (exact bill amount)	$145.50	Exact payment scenario
11	Verify zero change calculation	Change Given shows $0.00 for exact payment	$0.00	Zero change verification
12	Navigate to "Additional Notes" section	Notes section available for optional remarks	Optional notes	Notes section access
13	Enter payment notes	Add note "Customer paid in cash with overpayment"	"Customer paid in cash with overpayment"	Notes functionality
14	Navigate to "Review and Confirm" section	Payment summary displays with all cash payment details	Payment summary	Summary generation
15	Verify cash payment summary	Summary shows: Payment Type (Bill Payment), Amount Received ($150.00), Payment Method (Cash), Change Given ($4.50)	Complete cash summary	Cash-specific summary verification
16	Click "Process Payment" button	Payment processing initiates with cash handling workflow	Payment processing	Cash payment submission
17	Verify payment success message	"Payment Recorded Successfully!" message displays	Success message	Processing confirmation
18	Verify receipt generation	Payment receipt generates with cash payment details	Receipt with cash details	Receipt generation verification
19	Verify cash payment details in receipt	Receipt shows Amount Received ($150.00), Change Given ($4.50), Cash Verified (Yes)	Cash details in receipt	Cash-specific receipt verification

Verification Points

Primary_Verification: Cash payment processing includes amount received and change given calculations with accurate mathematical operations
Secondary_Verifications: Change calculations update in real-time, Cash-specific fields appear only for cash payments, Receipt includes cash payment details
Negative_Verification: Change calculations cannot be negative for valid inputs, Invalid cash amounts are rejected

Test Results (Template)

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Planned

Test Relationships

Blocking_Tests: CIS01US09_TC_005 (Payment method selection)
Blocked_Tests: Receipt printing, Credit note generation
Parallel_Tests: None (sequential cash handling workflow)
Sequential_Tests: CIS01US09_TC_009 (Receipt Generation)

Additional Information

Notes: Critical for cash-handling accuracy and customer service, directly impacts daily operations
Edge_Cases: Very large cash amounts, Multiple currency denominations, Insufficient cash received
Risk_Areas: Calculation accuracy, Change handling procedures, Cash verification processes
Security_Considerations: Cash handling audit trails, Change calculation validation, Receipt accuracy for financial records

Missing Scenarios Identified

Scenario_1: Cash payment with insufficient amount received (underpayment scenario)
Type: Error Handling
Rationale: User story doesn't specify behavior when received amount is less than bill amount
Priority: P1

Scenario_2: Cash payment denomination tracking (bills and coins received)
Type: Functional Enhancement
Rationale: Real-world cash handling may require denomination details for reconciliation
Priority: P3

Test Case 7: Credit Note Creation and Management

Test Case Metadata

Test Case ID: CIS01US09_TC_007
Title: Verify credit note creation for overpayments with unique numbering, reason selection, and amount validation
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Credit-Note, Calculation, MOD-Payment, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Report-Revenue-Impact-Tracking, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Credit-Management, Credit-Notes, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Credit Management, Number Generation, Validation Engine
Code_Module_Mapped: CX-Web, Credit-Management
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, User-Acceptance, Revenue-Impact-Tracking
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-24 (Automatic credit note generation for overpayments with unique sequential numbering), AC-25 (Credit note amounts cannot exceed original payment amounts), AC-26 (Credit note requires reason selection from predefined dropdown), AC-27 (Remaining payment value calculation)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_006, CIS01US09_TC_008, CIS01US09_TC_009

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit note system, Number generation service, Validation engine
Performance_Baseline: < 2 seconds credit note creation
Data_Requirements: Overpayment scenario: Bill $145.50, Payment $150.00, Overpayment $4.50

Prerequisites

Setup_Requirements: Credit note numbering system configured (CN-NNNNN format), Credit note reasons configured
User_Roles_Permissions: Customer Executive access level with credit note creation permissions
Test_Data: TIMA MEAOLE (47330), Payment RCP-154097 ($147.75), Overpayment scenario
Prior_Test_Cases: Payment processed successfully with overpayment

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to processed payment with overpayment	Payment RCP-154097 visible in payments list with overpayment	RCP-154097, $147.75	Prerequisites: Overpayment exists
2	Click three-dot menu for payment RCP-154097	Actions menu opens with available options	Payment actions menu	Actions menu access
3	Select "Create Credit Note" from actions menu	Credit Note creation modal opens	Create Credit Note modal	Modal activation
4	Verify modal title and structure	Modal shows "Create Credit Note" title with Payment Details and Credit Note Details sections	Modal structure	UI structure verification
5	Verify Payment Details section (read-only)	Shows Consumer (TIMA MEAOLE), Account Number (47330), Receipt Number (RCP-154097), Payment Amount ($147.75), Payment Date (2025-08-05), Payment Method	Payment details	Read-only data verification
6	Navigate to Credit Note Details section	Section shows Credit Amount field, Reason dropdown, and Remarks field	Credit Note Details	Editable section identification
7	Verify Credit Amount field default	Field defaults to full payment amount $147.75 with validation hint "Maximum: $147.75"	$147.75 default	Default amount verification
8	Verify Reason for Credit Note dropdown	Dropdown labeled "Reason for Credit Note *" with red asterisk indicating required	Required reason field	Mandatory field verification
9	Click Reason dropdown	Dropdown opens showing predefined reasons: Overpayment, Duplicate Payment, Billing Error, Billing Adjustment, Refund Request, Customer Request, Other	Credit note reasons	Reason options verification
10	Select "Overpayment" reason	Dropdown closes with "Overpayment" selected	Overpayment selected	Reason selection
11	Test credit amount validation - enter amount exceeding payment	Enter $200.00 in Credit Amount field	$200.00 (exceeds $147.75)	Validation testing
12	Verify validation error	Error message "Please enter a valid decimal number" or amount limit warning displays	Validation error	Amount validation verification
13	Enter valid credit amount	Enter $50.00 in Credit Amount field	$50.00	Valid amount input
14	Verify automatic calculations in summary	Original Payment Amount: $147.75, Credit Note Amount: $50.00, Remaining Payment Value: $97.75	Calculated values	Auto-calculation verification
15	Enter optional remarks	Add "Customer overpayment processed as requested" in Remarks field	Optional remarks text	Remarks functionality
16	Verify character limit enforcement	Remarks field enforces 500 character maximum	500 char limit	Character limit validation
17	Click "Create Credit Note" button	Credit note creation processing begins	Credit note processing	Creation submission
18	Verify credit note creation success	Success message displays, modal closes, credit note generated	Success confirmation	Creation verification
19	Navigate to Credit Notes tab	Credit Notes tab shows newly created credit note	Credit Notes list	Credit note listing
20	Verify credit note details	Credit Note displays with unique number (CN-NNNNN format), amount $50.00, reason "Overpayment", status "Active"	Credit note data	Credit note verification
21	Verify credit note number format	Credit note number follows CN-NNNNN sequential format (e.g., CN-46129)	CN-46129 format	Numbering system verification
22	Create second credit note for same payment	Repeat process with remaining amount $97.75	Second credit note	Sequential numbering test
23	Verify sequential numbering	Second credit note gets next sequential number (e.g., CN-46130)	CN-46130	Sequential increment verification

Verification Points

Primary_Verification: Credit note creation for overpayments with unique sequential numbering, proper reason selection, and amount validation working correctly
Secondary_Verifications: Amount calculations are accurate, Validation prevents invalid amounts, Reason selection is mandatory, Sequential numbering works properly
Negative_Verification: Cannot create credit notes exceeding payment amounts, Cannot create credit notes without reason selection

Test Results (Template)

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Payment processing with overpayment
Blocked_Tests: Credit note application, Credit note reporting
Parallel_Tests: None
Sequential_Tests: CIS01US09_TC_015 (Credit Note Status Management)

Additional Information

Notes: Critical for financial reconciliation and customer account management
Edge_Cases: Multiple credit notes per payment, Credit note modifications, Credit note cancellations
Risk_Areas: Number generation conflicts, Amount calculation accuracy, Audit trail integrity
Security_Considerations: Credit note authorization levels, Audit logging, Financial controls

Missing Scenarios Identified

Scenario_1: Credit note creation with approval workflow for amounts above threshold
Type: Business Rule
Rationale: Large credit notes may require managerial approval in real business scenarios
Priority: P2

Scenario_2: Bulk credit note creation for multiple overpayments
Type: Efficiency Enhancement
Rationale: High-volume operations may need batch processing capabilities
Priority: P3

Test Case 8: Dashboard KPI Display and Real-time Updates

Test Case Metadata

Test Case ID: CIS01US09_TC_008
Title: Verify header KPIs display Total Collected, Received Today, Collection Rate, and Average Collection Time with real-time updates
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Dashboard, KPI, MOD-Payment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Performance-Metrics, Report-User-Acceptance, Report-Customer-Segment-Analysis, Customer-All, Risk-Medium, Business-High, Revenue-Impact-High, Integration-Analytics, Dashboard-KPIs, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: Yes

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Analytics Engine, Real-time Data Processing, Dashboard Services
Code_Module_Mapped: CX-Web, Analytics-Module
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, Performance-Metrics, User-Acceptance, Customer-Segment-Analysis
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-30 (Header KPIs display Total Collected, Received Today, Collection Rate, and Average Collection Time)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_009, CIS01US09_TC_010

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Analytics engine, Real-time data pipeline, Dashboard backend services
Performance_Baseline: < 2 seconds KPI loading
Data_Requirements: Historical payment data, Real-time payment processing data

Prerequisites

Setup_Requirements: Analytics data populated, Real-time processing enabled, KPI calculation algorithms configured
User_Roles_Permissions: Any user with dashboard access (Billing Manager, Recovery Executive, Customer Executive)
Test_Data: Existing payments for KPI calculation baseline, New payment for real-time update testing
Prior_Test_Cases: User authentication successful

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Payments Management dashboard	Dashboard loads with header KPI section visible	N/A	Dashboard access verification
2	Verify "Total Collected" KPI tile	Tile displays "Total Collected" label with current cumulative amount (e.g., 14461738.24)	14461738.24	Total collected verification
3	Verify "Received Today" KPI tile	Tile displays "Received Today" label with today's payment count and amount (e.g., 0)	0 (or current day total)	Daily total verification
4	Verify "Collection Rate" KPI tile	Tile displays "Collection Rate" label with percentage (e.g., 26.79)	26.79%	Collection rate verification
5	Verify "Avg Collection Time" KPI tile	Tile displays "Avg Collection Time" label with average days (e.g., 0)	0 days	Average time verification
6	Verify KPI tile visual indicators	Each tile has appropriate icon (calendar, dollar, clock, checkmark) and color coding	Visual indicators	UI design verification
7	Record baseline "Received Today" value	Note current "Received Today" amount for comparison	Baseline value	Pre-test measurement
8	Process a new payment to test real-time updates	Complete payment processing (use previous test case data)	New payment $100.00	Real-time update trigger
9	Return to dashboard immediately after payment	Navigate back to Payments Management dashboard	Dashboard refresh	Quick navigation
10	Verify "Received Today" KPI update	"Received Today" amount increases by the new payment amount	Baseline + $100.00	Real-time update verification
11	Verify "Total Collected" KPI update	"Total Collected" amount increases by the new payment amount	Previous total + $100.00	Cumulative update verification
12	Check Collection Rate calculation accuracy	Verify Collection Rate = (Total Collected / Total Due) × 100	Calculated percentage	Mathematical accuracy
13	Test KPI refresh without page reload	Wait 30 seconds, verify KPIs refresh automatically	Auto-refresh	Real-time refresh verification
14	Test KPI responsiveness on browser resize	Resize browser window, verify KPI tiles remain properly formatted	Responsive design	UI responsiveness
15	Verify KPI data consistency across user sessions	Login with different user, verify same KPI values display	Consistent data	Data consistency verification
16	Test KPI performance with page refresh	Refresh page, verify KPIs load within performance baseline	< 2 seconds	Performance verification
17	Verify KPI tooltips or additional information	Hover over KPI tiles to check for additional details or tooltips	Tooltip information	Enhanced UI verification

Verification Points

Primary_Verification: Header KPIs display Total Collected, Received Today, Collection Rate, and Average Collection Time with accurate calculations
Secondary_Verifications: KPIs update in real-time after new payments, Calculations are mathematically accurate, Visual design is consistent
Negative_Verification: KPIs do not show negative values, Invalid data does not break KPI display

Test Results (Template)

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Dashboard access and authentication
Blocked_Tests: KPI-based reporting tests
Parallel_Tests: Payment processing tests
Sequential_Tests: CIS01US09_TC_009 (Payment Table Display)

Additional Information

Notes: KPIs are critical for business decision-making and operational oversight
Edge_Cases: Large data volumes, Network connectivity issues, Data synchronization delays
Risk_Areas: Real-time data pipeline performance, Calculation accuracy, Data consistency
Security_Considerations: Ensure KPI data access is role-appropriate, Audit KPI calculations

Missing Scenarios Identified

Scenario_1: KPI data export functionality for executive reporting
Type: Functional Enhancement
Rationale: Business users may need to export KPI data for external reporting
Priority: P3

Scenario_2: KPI historical trending and comparison views
Type: Analytics Enhancement
Rationale: Users may want to compare current KPIs with historical periods
Priority: P3

Test Case 9: Role-Based Access Control for Payment Functions

Test Case Metadata

Test Case ID: CIS01US09_TC_009
Title: Verify role-based access control for Billing Manager, Recovery Executive, and Customer Executive with appropriate permissions
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Security
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Manual

Enhanced Tags for 17 Reports Support

Tags: Negative, Security, Role-Based, MOD-Payment, P1-Critical, Phase-Regression, Type-Security, Platform-Web, Report-Security-Validation, Report-Module-Coverage, Report-User-Acceptance, Report-Engineering, Report-Quality-Dashboard, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-User-Management, Role-Based-Security, Security-Testing

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 10 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: User Management, Role Management, Authentication System
Code_Module_Mapped: CX-Web, Security-Module
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Security-Validation, Module-Coverage, User-Acceptance, Engineering, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: User story mentions Billing Manager, Recovery Executive, and Customer Executive roles with specific responsibilities
Related_Bugs: N/A
Related_Test_Cases: All payment management test cases (role-dependent access)

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: User management system, Role-based access control, Authentication service
Performance_Baseline: < 3 seconds role verification
Data_Requirements: Test accounts for each role: billing.manager@test.com, recovery.exec@test.com, customer.exec@test.com

Prerequisites

Setup_Requirements: Three user accounts configured with different roles, Role permissions properly assigned
User_Roles_Permissions: Test accounts for Billing Manager, Recovery Executive, Customer Executive
Test_Data: Different payment scenarios for role-based testing
Prior_Test_Cases: User authentication system functional

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Login as Customer Executive (customer.exec@test.com)	Login successful, dashboard loads with Customer Executive permissions	customer.exec@test.com	Customer Executive access
2	Verify Customer Executive dashboard access	Can access Payments Management dashboard and view payment records	Payment dashboard	Basic access verification
3	Verify Customer Executive payment recording permissions	Can access "Record Payment" functionality and process customer payments	Record Payment access	Payment processing permission
4	Verify Customer Executive payment inquiry capabilities	Can search and view payment history for customer assistance	Payment search	Customer service capability
5	Test Customer Executive payment plan setup	Can create or modify payment arrangements during customer interactions	Payment plan setup	In-person service capability
6	Verify Customer Executive credit note limitations	Limited credit note creation abilities (may require approval)	Credit note creation	Permission limitation check
7	Logout and login as Recovery Executive (recovery.exec@test.com)	Login successful, dashboard loads with Recovery Executive permissions	recovery.exec@test.com	Recovery Executive access
8	Verify Recovery Executive collection management access	Can access collections management section within payments module	Collections section	Collection-specific access
9	Verify Recovery Executive payment plan creation	Can create new payment arrangements with flexible terms and conditions	Payment plan creation	Plan management capability
10	Verify Recovery Executive payment plan monitoring	Can monitor payment plan compliance using automated tracking tools	Plan monitoring	Compliance tracking access
11	Verify Recovery Executive collection actions	Can perform collection activities and generate collection reports	Collection actions	Collection management capability
12	Test Recovery Executive payment recording against plans	Can record payments against specific payment arrangements	Plan payments	Plan-specific payment processing
13	Logout and login as Billing Manager (billing.manager@test.com)	Login successful, dashboard loads with Billing Manager permissions	billing.manager@test.com	Billing Manager access
14	Verify Billing Manager analytics access	Can access enhanced payments dashboard with comprehensive analytics	Analytics dashboard	Advanced analytics capability
15	Verify Billing Manager reporting capabilities	Can generate custom reports using advanced filtering options	Custom reports	Advanced reporting access
16	Verify Billing Manager KPI drill-down access	Can drill down into specific payment channels and time periods	KPI drill-down	Detailed analytics capability
17	Verify Billing Manager approval permissions	Can approve payment adjustments and credit notes requiring authorization	Approval workflows	Management approval capability
18	Test Billing Manager alert configuration	Can set up automated alerts for payment performance thresholds	Alert setup	Proactive monitoring capability
19	Test cross-role access restrictions	Verify each role cannot access functions restricted to other roles	Access restrictions	Security boundary verification
20	Test role-specific UI elements	Verify UI elements appear/hide based on user role permissions	Role-specific UI	UI permission enforcement

Verification Points

Primary_Verification: Each user role (Billing Manager, Recovery Executive, Customer Executive) has appropriate access to role-specific payment functions
Secondary_Verifications: Role restrictions are enforced, UI elements adapt to user permissions, Security boundaries are maintained
Negative_Verification: Users cannot access functions outside their role permissions, Unauthorized operations are blocked

Test Results (Template)

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: High
Automation_Candidate: Planned

Test Relationships

Blocking_Tests: User authentication and role assignment
Blocked_Tests: All role-specific payment functionality tests
Parallel_Tests: None (security testing requires sequential verification)
Sequential_Tests: Role-specific functional tests

Additional Information

Notes: Critical security test ensuring proper access control and data protection
Edge_Cases: Role changes during active session, Multiple role assignments, Inherited permissions
Risk_Areas: Privilege escalation, Data exposure, Unauthorized access
Security_Considerations: Role-based data filtering, Audit logging, Session management

Missing Scenarios Identified

Scenario_1: Role hierarchy and inherited permissions testing
Type: Security
Rationale: Complex organizations may have role hierarchies that need proper access control
Priority: P1

Scenario_2: Dynamic role assignment and permission updates
Type: Security
Rationale: Role changes should be reflected immediately without requiring re-login
Priority: P2

Test Case 10: Online Payment Webhook Status Processing

Test Case Metadata

Test Case ID: CIS01US09_TC_010
Title: Verify online payment gateway webhook status mapping and processing time calculations according to defined mappings
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Integration
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Integration, Webhook, MOD-Payment, P1-Critical, Phase-Regression, Type-Integration, Platform-Web, Report-Integration-Testing, Report-Module-Coverage, Report-API-Test-Results, Report-Engineering, Report-Quality-Dashboard, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Payment-Gateway, Webhook-Processing, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Stripe Payment Gateway, Webhook Processing, Status Mapping
Code_Module_Mapped: Payment-Gateway-Integration
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Integration-Testing, Module-Coverage, API-Test-Results, Engineering, Quality-Dashboard
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-18 (Online payment gateway status mapping according to webhook and settlement mappings), AC-22 (Processing time calculations for online payments)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_011, CIS01US09_TC_012

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Stripe webhook endpoint, Payment gateway integration, Status mapping service
Performance_Baseline: < 5 seconds webhook processing
Data_Requirements: Webhook test data for different Stripe statuses

Prerequisites

Setup_Requirements: Stripe webhook configured, Status mapping tables populated, Test payment gateway access
User_Roles_Permissions: System admin access for webhook testing
Test_Data: Stripe webhook payloads for different payment statuses
Prior_Test_Cases: Payment gateway integration functional

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Simulate Stripe webhook with "Succeeded" status	Webhook received and processed by system	Stripe: Succeeded	Gateway success scenario
2	Verify webhook status mapping	System maps "Succeeded" to "In Settlement" webhook status	Webhook: In Settlement	First-level mapping verification
3	Verify settlement status mapping	System maps to "In Progress" settlement status	Settlement: In Progress	Second-level mapping verification
4	Verify processing time calculation	System calculates processing time in days (e.g., 2.3 days)	2.3 days	Time calculation verification
5	Simulate Stripe webhook with "Failed" status	Webhook received and processed by system	Stripe: Failed	Gateway failure scenario
6	Verify failed status mapping	System maps "Failed" to "Failed" for both webhook and settlement	Webhook/Settlement: Failed	Failure mapping verification
7	Verify failed processing handling	Processing time marked as N/A for failed payments	Processing: N/A	Failure handling verification
8	Simulate Stripe webhook with "Pending" status	Webhook received and processed by system	Stripe: Pending	Gateway pending scenario
9	Verify pending status mapping	System maps "Pending" to "Not Confirmed" webhook status	Webhook: Not Confirmed	Pending mapping verification
10	Verify pending settlement handling	Settlement status remains N/A for pending payments	Settlement: N/A	Pending settlement handling
11	Simulate Stripe settlement webhook with "Created" status	Settlement webhook received and processed	Stripe Settlement: Created	Settlement processing start
12	Verify settlement status update	System updates to "In Settlement" webhook and "In Progress" settlement	Updated status mapping	Settlement status update
13	Simulate Stripe settlement webhook with "Paid" status	Final settlement webhook received	Stripe Settlement: Paid	Settlement completion
14	Verify final status mapping	System updates to "Settled" webhook and "Success" settlement status	Final status: Settled/Success	Final mapping verification
15	Verify processing time finalization	Final processing time calculated from initial payment to settlement	Final processing time	End-to-end time calculation
16	Simulate settlement failure scenario	Settlement webhook with "Failed" status	Stripe Settlement: Failed	Settlement failure scenario
17	Verify settlement failure handling	Previous status maintained, settlement marked as "Failed"	Settlement: Failed	Failure handling verification
18	Test webhook retry mechanism	Simulate webhook delivery failure and retry	Webhook retry	Reliability verification
19	Verify payment record updates	Payment records in system reflect correct statuses from webhook processing	Updated payment records	Data consistency verification
20	Test webhook security validation	Verify webhook signature validation and authentication	Secure webhook processing	Security verification

Verification Points

Primary_Verification: Online payment gateway webhooks are processed according to defined status mappings with accurate processing time calculations
Secondary_Verifications: All Stripe statuses map correctly, Processing times are calculated accurately, Failed payments are handled properly
Negative_Verification: Invalid webhooks are rejected, Unauthorized webhooks are blocked, Malformed data doesn't break processing

Test Results (Template)

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: High
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Payment gateway integration setup
Blocked_Tests: Settlement reporting, Payment reconciliation
Parallel_Tests: None (webhook processing is sequential)
Sequential_Tests: CIS01US09_TC_011 (Payment Reconciliation)

Additional Information

Notes: Critical for online payment processing reliability and customer experience
Edge_Cases: Duplicate webhooks, Out-of-order webhook delivery, Webhook timeout scenarios
Risk_Areas: Webhook reliability, Status mapping accuracy, Processing time calculations
Security_Considerations: Webhook authentication, Data validation, Replay attack prevention

Missing Scenarios Identified

Scenario_1: Webhook processing during system maintenance or downtime
Type: Reliability
Rationale: System needs to handle webhooks even during maintenance windows
Priority: P2

Scenario_2: Bulk webhook processing for high-volume payment scenarios
Type: Performance
Rationale: High transaction volumes may require optimized webhook processing
Priority: P2

Test Case 11: Service Payment Type Selection and Processing

Test Case Metadata

Test Case ID: CIS01US09_TC_011
Title: Verify payment type selection for Service Payment displays unpaid services with distinct workflow processing
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Service-Payment, Database, MOD-Payment, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Smoke-Test-Results, Report-User-Acceptance, Report-Revenue-Impact-Tracking, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Service-Management, Service-Payment, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Service Management System, Service Database, Payment Processing
Code_Module_Mapped: CX-Web, Service-Module
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Requirements Traceability

Related_Requirements: AC-6 (Display unpaid services for service payment type selection)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_004, CIS01US09_TC_012

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Service management system, Service charges database, Consumer service records
Performance_Baseline: < 2 seconds service retrieval
Data_Requirements: Consumer Con79 with unpaid services: Reconnection Fee ($75.00), Late Fee ($25.00)

Prerequisites

Setup_Requirements: Consumer Con79 has unpaid services in system, Service data is current
User_Roles_Permissions: Customer Executive access level
Test_Data: Lucky Baghele (Con79) with services: Reconnection Fee ($75.00, Apr 18, 2025), Late Fee ($25.00, Apr 10, 2025)
Prior_Test_Cases: CIS01US09_TC_003 (Payment channel selected)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete payment channel selection (Walk-in selected)	Payment Channel shows "Walk-in", Payment Type dropdown enabled	Walk-in channel	Prerequisites from TC_003
2	Click Payment Type dropdown	Dropdown opens showing three options: Bill Payment, Service Payment, Installment	N/A	Dropdown activation
3	Select "Service Payment" from dropdown	Dropdown closes, "Service Payment" displays as selected value	Service Payment	Type selection
4	Verify service payment workflow activation	Service selection section appears below payment type with unpaid services	Service workflow	Workflow activation verification
5	Verify unpaid services display	Current unpaid services for Con79 display with service names, amounts, service dates	Services list	Service retrieval verification
6	Verify first service details	Reconnection Fee, $75.00 amount, Apr 18, 2025 service date	Reconnection Fee, $75.00	First service accuracy
7	Verify second service details	Late Fee, $25.00 amount, Apr 10, 2025 service date	Late Fee, $25.00	Second service accuracy
8	Verify service selection functionality	Services are clickable/selectable with radio buttons or checkboxes	Selectable services	Service selection mechanism
9	Select first service (Reconnection Fee)	Service highlights as selected, amount auto-populates in payment amount field	Reconnection Fee selected	Service selection behavior
10	Verify amount auto-population	Payment Amount field shows $75.00 matching selected service	$75.00	Amount auto-fill verification
11	Test service switching	Select second service (Late Fee)	Late Fee selected	Service switching functionality
12	Verify amount updates	Payment Amount field updates to $25.00	$25.00	Dynamic amount update
13	Verify paid services exclusion	No paid/completed services appear in the selection list	Unpaid services only	Paid services filtering
14	Test multiple service selection	Verify if multiple services can be selected for combined payment	Multiple selection	Combined payment capability
15	Verify total amount calculation	If multiple services selected, total amount calculated correctly	Combined total	Multiple service calculation

Verification Points

Primary_Verification: Service Payment selection displays unpaid services with complete details and enables service-specific workflow processing
Secondary_Verifications: Service amounts auto-populate when selected, Only unpaid services are shown, Service details are accurate and current
Negative_Verification: Paid services are not displayed, Invalid services cannot be selected, Service data integrity is maintained

Test Results (Template)

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Additional Information

Notes: Critical for service charge revenue collection and customer account management
Edge_Cases: Consumer with no unpaid services, Services with zero amounts, Recurring services
Risk_Areas: Service system integration, Real-time service status updates, Amount calculation accuracy
Security_Considerations: Ensure only consumer's own services are displayed, Prevent access to other accounts' services

Missing Scenarios Identified

Scenario_1: Service payment with partial amount for installment arrangements
Type: Business Rule
Rationale: Large service charges may allow partial payments
Priority: P3

Scenario_2: Recurring service charge payment processing
Type: Functional Enhancement
Rationale: Some services may be recurring and need special handling
Priority: P3

Test Case 12: Installment Payment Type Selection and Processing

Test Case Metadata

Test Case ID: CIS01US09_TC_012
Title: Verify payment type selection for Installment displays unpaid installments with payment plan details
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Installment-Payment, Database, MOD-Payment, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Smoke-Test-Results, Report-User-Acceptance, Report-Revenue-Impact-Tracking, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Payment-Plans, Installment-Payment, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Payment Plan System, Installment Database, Collection Management
Code_Module_Mapped: CX-Web, Payment-Plans-Module
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Requirements Traceability

Related_Requirements: AC-7 (Display all unpaid installments for installment payment type selection)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_011, CIS01US09_TC_013

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment plan system, Installment tracking database, Collection management system
Performance_Baseline: < 2 seconds installment retrieval
Data_Requirements: Consumer with payment plan: PP-2025-0034 with installments #1 ($67.50), #2 ($67.50), #3 ($67.50)

Prerequisites

Setup_Requirements: Consumer has active payment plan with unpaid installments
User_Roles_Permissions: Recovery Executive or Customer Executive access level
Test_Data: Payment Plan PP-2025-0034 with 3 installments: #1 ($67.50, Apr 15), #2 ($67.50, May 15), #3 ($67.50, Jun 15)
Prior_Test_Cases: CIS01US09_TC_003 (Payment channel selected)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete payment channel selection (Walk-in selected)	Payment Channel shows "Walk-in", Payment Type dropdown enabled	Walk-in channel	Prerequisites from TC_003
2	Click Payment Type dropdown	Dropdown opens showing three options: Bill Payment, Service Payment, Installment	N/A	Dropdown activation
3	Select "Installment" from dropdown	Dropdown closes, "Installment" displays as selected value	Installment	Type selection
4	Verify installment payment workflow activation	Installment selection section appears below payment type with unpaid installments	Installment workflow	Workflow activation verification
5	Verify unpaid installments display	All unpaid installments for consumer display with plan details	Installments list	Installment retrieval verification
6	Verify payment plan information	Plan ID PP-2025-0034 displays with plan details	PP-2025-0034	Plan identification
7	Verify first installment details	Installment #1, $67.50 amount, Apr 15, 2025 due date	Installment #1, $67.50	First installment accuracy
8	Verify second installment details	Installment #2, $67.50 amount, May 15, 2025 due date	Installment #2, $67.50	Second installment accuracy
9	Verify third installment details	Installment #3, $67.50 amount, Jun 15, 2025 due date	Installment #3, $67.50	Third installment accuracy
10	Verify installment selection functionality	Installments are clickable/selectable with radio buttons	Selectable installments	Installment selection mechanism
11	Select first installment (#1)	Installment highlights as selected, amount auto-populates in payment amount field	Installment #1 selected	Installment selection behavior
12	Verify amount auto-population	Payment Amount field shows $67.50 matching selected installment	$67.50	Amount auto-fill verification
13	Test installment switching	Select second installment (#2)	Installment #2 selected	Installment switching functionality
14	Verify amount updates	Payment Amount field updates to $67.50 (same amount)	$67.50	Amount consistency verification
15	Verify due date highlighting	Overdue installments (if any) are highlighted or marked	Overdue indicators	Due date visual cues
16	Verify paid installments exclusion	No paid installments appear in the selection list	Unpaid installments only	Paid installments filtering
17	Test multiple installment selection	Verify if multiple installments can be selected for combined payment	Multiple selection	Combined installment payment
18	Verify payment plan compliance tracking	System tracks which installments are being paid for plan compliance	Compliance tracking	Plan monitoring integration

Verification Points

Primary_Verification: Installment payment selection displays all unpaid installments with plan details and enables installment-specific workflow processing
Secondary_Verifications: Installment amounts auto-populate when selected, Only unpaid installments are shown, Plan details are accurate, Due date tracking works
Negative_Verification: Paid installments are not displayed, Invalid installments cannot be selected, Plan integrity is maintained

Test Results (Template)

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Additional Information

Notes: Critical for collection management and payment plan compliance tracking
Edge_Cases: Consumer with multiple payment plans, Overdue installments, Plan modifications
Risk_Areas: Payment plan system integration, Installment tracking accuracy, Compliance calculations
Security_Considerations: Ensure only consumer's own installments are displayed, Payment plan data protection

Missing Scenarios Identified

Scenario_1: Payment plan modification during installment payment processing
Type: Business Rule
Rationale: Plans may need adjustment during payment processing
Priority: P2

Scenario_2: Automatic payment plan completion when final installment is paid
Type: Workflow
Rationale: System should handle plan completion automatically
Priority: P2

Test Case 13: Payment Summary Calculation and Display

Test Case Metadata

Test Case ID: CIS01US09_TC_013
Title: Verify payment summary calculation including amount, method, outstanding/overpayment amounts with real-time updates
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Payment-Summary, Calculation, MOD-Payment, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Smoke-Test-Results, Report-User-Acceptance, Report-Engineering, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Payment-Processing, Payment-Calculation, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Payment Calculation Engine, Real-time Updates, Balance Management
Code_Module_Mapped: CX-Web, Payment-Calculation
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Smoke-Test-Results, User-Acceptance, Engineering
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-9 (Payment summary calculation including amount, method, outstanding/overpayment amounts)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_012, CIS01US09_TC_014

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment calculation engine, Real-time processing, Balance management system
Performance_Baseline: < 1 second calculation updates
Data_Requirements: Bill amount $145.50, Various payment amounts for testing scenarios

Prerequisites

Setup_Requirements: Payment calculation algorithms configured, Real-time updates enabled
User_Roles_Permissions: Customer Executive access level
Test_Data: Lucky Baghele (Con79), Bill INV-2025-001234 ($145.50), Cash payment method
Prior_Test_Cases: Payment type and method selected

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete payment type (Bill) and method (Cash) selection	Bill selected ($145.50), Cash method selected	Bill $145.50, Cash	Prerequisites completion
2	Enter payment amount equal to bill amount	Payment Amount field shows $145.50	$145.50	Exact payment scenario
3	Navigate to payment summary section	Summary section displays with calculation details	Payment summary	Summary section access
4	Verify payment summary displays amount	Summary shows Payment Amount: $145.50	$145.50	Amount display verification
5	Verify payment summary displays method	Summary shows Payment Method: Cash	Cash	Method display verification
6	Verify outstanding calculation for exact payment	Summary shows Outstanding: $0.00 or "Perfect Balance"	$0.00	Exact payment calculation
7	Change payment amount to overpayment	Enter $150.00 in Payment Amount field	$150.00	Overpayment scenario
8	Verify real-time summary update	Summary automatically updates to show new amount	$150.00	Real-time update verification
9	Verify overpayment calculation	Summary shows Overpayment: $4.50 ($150.00 - $145.50)	Overpayment $4.50	Overpayment calculation
10	Verify overpayment indication	System indicates "Overpaid" status with appropriate color/icon	Overpaid indicator	Visual overpayment indication
11	Change payment amount to underpayment	Enter $100.00 in Payment Amount field	$100.00	Underpayment scenario
12	Verify underpayment calculation	Summary shows Outstanding: $45.50 ($145.50 - $100.00)	Outstanding $45.50	Underpayment calculation
13	Verify underpayment indication	System indicates "Underpaid" status with appropriate color/icon	Underpaid indicator	Visual underpayment indication
14	Test edge case: zero payment amount	Enter $0.00 in Payment Amount field	$0.00	Zero amount testing
15	Verify zero payment handling	Summary shows Outstanding equals full bill amount	Outstanding $145.50	Zero payment calculation
16	Test very large overpayment	Enter $1000.00 in Payment Amount field	$1000.00	Large overpayment testing
17	Verify large overpayment calculation	Summary calculates correctly: Overpayment $854.50	Overpayment $854.50	Large amount calculation
18	Test decimal precision	Enter $145.55 in Payment Amount field	$145.55	Decimal precision testing
19	Verify decimal calculation accuracy	Summary shows Overpayment: $0.05 with correct precision	Overpayment $0.05	Decimal accuracy verification
20	Verify calculation persistence	Navigate away and return, verify calculations remain accurate	Persistent calculations	Calculation state management

Verification Points

Primary_Verification: Payment summary calculates and displays amount, method, and outstanding/overpayment amounts correctly with real-time updates
Secondary_Verifications: Calculations are mathematically accurate, Real-time updates work properly, Visual indicators are appropriate
Negative_Verification: Negative amounts are handled properly, Invalid inputs don't break calculations, Edge cases are handled gracefully

Test Results (Template)

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Payment type and method selection
Blocked_Tests: Payment processing and receipt generation
Parallel_Tests: None (calculation dependency)
Sequential_Tests: CIS01US09_TC_014 (Additional Notes Management)

Additional Information

Notes: Critical for payment accuracy and customer transparency in payment processing
Edge_Cases: Very large amounts, Negative inputs, Currency precision limits
Risk_Areas: Calculation accuracy, Real-time update performance, Rounding errors
Security_Considerations: Prevent calculation manipulation, Audit calculation changes

Missing Scenarios Identified

Scenario_1: Multi-currency payment calculations
Type: Functional Enhancement
Rationale: International operations may require multi-currency support
Priority: P4

Scenario_2: Tax calculation integration in payment summary
Type: Business Rule
Rationale: Some jurisdictions may require tax calculations on payments
Priority: P3

Test Case 14: Additional Notes Management with Character Validation

Test Case Metadata

Test Case ID: CIS01US09_TC_014
Title: Verify additional notes functionality with character limit validation and optional field behavior
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Input-Validation, UI, MOD-Payment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Report-Engineering, Customer-All, Risk-Low, Business-Medium, Revenue-Impact-Low, Integration-User-Interface, Additional-Notes, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Low
Complexity_Level: Low
Expected_Execution_Time: 2 minutes
Reproducibility_Score: High
Data_Sensitivity: Low
Failure_Impact: Low

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: User Interface, Input Validation, Data Storage
Code_Module_Mapped: CX-Web, UI-Components
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Regression-Coverage, User-Acceptance, Engineering
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Low

Requirements Traceability

Related_Requirements: AC-10 (Additional notes allow optional entry with character limit validation)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_013, CIS01US09_TC_015

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: UI validation framework, Data storage system
Performance_Baseline: < 1 second input validation
Data_Requirements: Payment form with notes field enabled

Prerequisites

Setup_Requirements: Character limit validation configured (500 characters), Notes field enabled
User_Roles_Permissions: Customer Executive access level
Test_Data: Payment summary completed with overpayment scenario
Prior_Test_Cases: CIS01US09_TC_013 (Payment summary calculated)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete payment summary calculation	Payment summary shows overpayment of $4.50	$4.50 overpayment	Prerequisites from TC_013
2	Navigate to "Additional Notes" section	Section visible with text area field and helper text	Additional Notes section	Section identification
3	Verify field label and helper text	Label shows "Additional Notes" and placeholder "Enter any additional notes (optional)"	Field labels	Label verification
4	Verify field is optional	No red asterisk (*) indicating field is not mandatory	Optional field	Mandatory indicator check
5	Enter valid notes within character limit	Enter "Customer paid in cash with overpayment"	"Customer paid in cash with overpayment"	Valid input testing
6	Verify text acceptance	Notes are accepted and displayed correctly in field	Text accepted	Input acceptance verification
7	Verify character count display (if available)	Character count shows current length (e.g., "42/500 characters")	Character count	Count display verification
8	Test character limit approach	Enter text approaching limit (490-500 characters)	Long text string	Limit approach testing
9	Verify warning near limit	System may show warning when approaching character limit	Warning message	Limit warning verification
10	Test character limit breach	Enter text exceeding 500 characters	501+ character string	Limit breach testing
11	Verify limit enforcement	System prevents input beyond 500 characters or shows error	Input blocked/error	Limit enforcement verification
12	Verify error message display	Clear error message: "Maximum 500 characters allowed"	Error message	Error messaging verification
13	Clear notes field	Delete all text from notes field	Empty field	Field clearing
14	Verify empty field acceptance	Empty notes field is accepted (optional behavior)	Empty field	Optional field verification
15	Enter special characters	Test with special characters: @#$%^&*()_+-={}[]	:";'<>?,./~	Special characters
16	Verify special character acceptance	Special characters are accepted and stored correctly	Special chars accepted	Character set verification
17	Test line breaks and formatting	Enter notes with line breaks and multiple paragraphs	Multi-line text	Formatting support verification
18	Verify formatting preservation	Line breaks and formatting are preserved in display	Formatting preserved	Format retention verification
19	Test notes persistence	Navigate away and return, verify notes are preserved	Persistent notes	Data persistence verification
20	Enter final notes for payment	Add "Overpayment will be credited to customer account"	Final notes text	Final notes entry

Verification Points

Primary_Verification: Additional notes allow optional entry with proper character limit validation and user-friendly error handling
Secondary_Verifications: Character limits are enforced correctly, Special characters are supported, Formatting is preserved, Field is truly optional
Negative_Verification: Cannot exceed character limits, Invalid operations don't break field functionality

Test Results (Template)

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: CIS01US09_TC_013 (Payment summary)
Blocked_Tests: Payment processing tests
Parallel_Tests: None
Sequential_Tests: CIS01US09_TC_015 (Payment Processing)

Additional Information

Notes: Enhances user experience and provides audit trail for payment processing
Edge_Cases: Copy-paste large text, Unicode characters, HTML tags in input
Risk_Areas: Input validation bypass, XSS vulnerabilities, Data storage limits
Security_Considerations: Prevent script injection, Sanitize input data, Audit notes changes

Missing Scenarios Identified

Scenario_1: Rich text formatting support for notes (bold, italic, links)
Type: UI Enhancement
Rationale: Users may want formatted notes for better readability
Priority: P4

Scenario_2: Auto-save functionality for notes during long form completion
Type: User Experience
Rationale: Prevent data loss during extended payment processing sessions
Priority: P3

Test Case 15: Payment Processing and Receipt Generation

Test Case Metadata

Test Case ID: CIS01US09_TC_015
Title: Verify payment processing generates unique receipts with complete payment details and success confirmation
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Smoke
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Payment-Processing, Receipt-Generation, MOD-Payment, P1-Critical, Phase-Smoke, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Smoke-Test-Results, Report-User-Acceptance, Report-Revenue-Impact-Tracking, Customer-All, Risk-Critical, Business-Critical, Revenue-Impact-High, Integration-Payment-Engine, Payment-Processing, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Critical
Complexity_Level: High
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Payment Engine, Receipt Generation, Number Generation, Audit System
Code_Module_Mapped: CX-Web, Payment-Engine, Receipt-Generator
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Requirements Traceability

Related_Requirements: AC-11 (Payment submission generates unique receipts), AC-12 (Receipt includes all payment details), AC-13 (Receipt download and print functionality)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_014, CIS01US09_TC_016

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment processing engine, Receipt generation service, Number generation system, PDF generation
Performance_Baseline: < 3 seconds payment processing, < 2 seconds receipt generation
Data_Requirements: Complete payment form data ready for processing

Prerequisites

Setup_Requirements: Receipt template configured, Number generation active, PDF generation functional
User_Roles_Permissions: Customer Executive access level
Test_Data: Lucky Baghele (Con79), Bill payment $150.00, Cash method, Notes added
Prior_Test_Cases: CIS01US09_TC_014 (Payment form completed with notes)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Complete payment form with all details	Payment form shows: Consumer (Lucky Baghele), Amount ($150.00), Method (Cash), Notes	Complete form data	Prerequisites verification
2	Navigate to "Review and Confirm" section	Section displays complete payment summary	Review section	Final review section
3	Verify Account Summary accuracy	Customer: Lucky Baghele, Account: Con79, Selected Balance: $145.50	Account summary	Account data verification
4	Verify Payment Summary accuracy	Payment Type: Bill Payment, Payment Received: $150.00, Method: Cash, Total Amount: $150.00, Recorded By: [Username]	Payment summary	Payment data verification
5	Verify balance calculation display	Shows "Perfect Balance" or overpayment amount $4.50 with "New Balance"	Balance calculation	Balance display verification
6	Click "Process Payment" button	Payment processing begins with loading indicator	Processing initiation	Payment submission
7	Verify processing feedback	Loading indicator or progress message displays during processing	Processing feedback	User feedback verification
8	Verify success message display	"Payment Recorded Successfully!" message appears	Success message	Success confirmation
9	Verify success page elements	Success icon, confirmation message, and action buttons displayed	Success page layout	Success page verification
10	Verify "Return to Dashboard" button	Button visible and functional	Return button	Navigation option verification
11	Verify "Add Another Request" button	Button visible for processing additional payments	Add another button	Workflow continuation option
12	Verify receipt generation	Payment receipt automatically generates and displays	Receipt display	Receipt generation verification
13	Verify receipt header information	Shows "Samoa Water Authority" header with contact details	Organization header	Receipt header verification
14	Verify receipt number generation	Unique receipt number in format R-NNNN (e.g., R-5001)	R-5001 format	Receipt numbering verification
15	Verify customer information in receipt	Account Number: Con79, Name: Lucky Baghele, Email, Phone, Address	Customer details	Customer data in receipt
16	Verify payment details in receipt	Request Number: PAY-NNNNNN, Date/Time stamp, Payment amount, Method	Payment details	Payment data in receipt
17	Verify "Download" button functionality	Click download, receipt PDF file downloads	PDF download	Download functionality
18	Verify downloaded PDF content	PDF contains all receipt information correctly formatted	Complete PDF	PDF content verification
19	Verify "Print" button functionality	Click print, browser print dialog opens	Print dialog	Print functionality
20	Test print preview	Receipt displays correctly in print preview	Print preview	Print formatting verification
21	Verify receipt data completeness	All form data appears in receipt: notes, overpayment details, processing info	Complete data	Data completeness verification

Verification Points

Primary_Verification: Payment processing generates unique receipts with complete payment details and provides download/print functionality
Secondary_Verifications: Receipt formatting is professional, All payment data is included, Success workflow is user-friendly
Negative_Verification: Failed payments don't generate receipts, Invalid operations are handled gracefully

Test Results (Template)

Execution Analytics

Execution_Frequency: Daily
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: CIS01US09_TC_014 (Payment form completion)
Blocked_Tests: Credit note generation, Payment history updates
Parallel_Tests: None (critical path)
Sequential_Tests: CIS01US09_TC_016 (Payment ID Generation)

Additional Information

Notes: Core revenue-generating functionality, critical for customer service and financial records
Edge_Cases: Network failures during processing, PDF generation failures, Large receipt data
Risk_Areas: Payment processing reliability, Receipt generation performance, Data integrity
Security_Considerations: Payment data encryption, Receipt access control, Audit trail integrity

Missing Scenarios Identified

Scenario_1: Payment processing retry mechanism for failed transactions
Type: Error Handling
Rationale: Network or system failures should have retry capabilities
Priority: P1

Scenario_2: Bulk receipt generation for multiple payments
Type: Efficiency Enhancement
Rationale: High-volume operations may need batch receipt processing
Priority: P3

Test Case 16: Payment ID and Transaction Number Generation

Test Case Metadata

Test Case ID: CIS01US09_TC_016
Title: Verify unique payment ID and transaction number generation using system number format configuration
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Automated

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, ID-Generation, System-Integration, MOD-Payment, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Engineering, Report-Integration-Testing, Report-User-Acceptance, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Number-Generation, ID-Generation, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: Medium
Expected_Execution_Time: 3 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Number Generation Service, System Configuration, Database Sequences
Code_Module_Mapped: CX-Web, Number-Generation-Service
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Engineering, Integration-Testing, User-Acceptance
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-16 (Unique payment ID generation using system number format), AC-21 (Unique transaction ID and receipt number generation)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_015, CIS01US09_TC_017

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Number generation service, System configuration database, Sequence management
Performance_Baseline: < 1 second ID generation
Data_Requirements: Number format configurations: PAY-YYYY-NNNNNN, TXN-YYYY-NNNNNN, R-NNNN

Prerequisites

Setup_Requirements: Number format system configured, Sequence counters initialized, Database connectivity functional
User_Roles_Permissions: System admin access for verification, Customer Executive for payment processing
Test_Data: Multiple payment scenarios for sequential numbering testing
Prior_Test_Cases: CIS01US09_TC_015 (Payment processing successful)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Process first payment successfully	Payment completed with success confirmation	First payment	Prerequisites from TC_015
2	Verify payment ID generation	Payment ID generated in format PAY-YYYY-NNNNNN (e.g., PAY-2025-004521)	PAY-2025-004521	Payment ID format verification
3	Verify transaction ID generation	Transaction ID generated in format TXN-YYYY-NNNNNN (e.g., TXN-2025-008934)	TXN-2025-008934	Transaction ID format verification
4	Verify receipt number generation	Receipt number generated in format R-NNNN (e.g., R-5001)	R-5001	Receipt number format verification
5	Access payment details page	Payment details modal/page displays all generated IDs	Payment details view	ID accessibility verification
6	Verify ID uniqueness within payment	Payment ID, Transaction ID, and Receipt number are all different	Unique IDs	Within-payment uniqueness
7	Process second payment	Complete another payment transaction	Second payment	Sequential testing setup
8	Verify sequential payment ID	Second payment gets next sequential ID (e.g., PAY-2025-004522)	PAY-2025-004522	Sequential payment ID
9	Verify sequential transaction ID	Second transaction gets sequential ID (e.g., TXN-2025-008935)	TXN-2025-008935	Sequential transaction ID
10	Verify sequential receipt number	Second receipt gets sequential number (e.g., R-5002)	R-5002	Sequential receipt number
11	Verify cross-payment uniqueness	All IDs from second payment are unique from first payment	Unique across payments	Cross-payment uniqueness
12	Test concurrent payment processing	Simulate multiple payments processed simultaneously	Concurrent payments	Concurrency testing
13	Verify concurrent ID uniqueness	No duplicate IDs generated during concurrent processing	No duplicates	Concurrent uniqueness verification
14	Test year boundary handling	Process payment near year-end (if applicable)	Year boundary payment	Year transition testing
15	Verify year format in IDs	Year component updates correctly in ID format	Current year in ID	Year handling verification
16	Test sequence counter reset (if applicable)	Verify sequence behavior at configured reset points	Reset scenario	Sequence reset testing
17	Verify ID persistence	Generated IDs remain consistent across system restarts	Persistent IDs	ID persistence verification
18	Test ID format configuration changes	Verify system handles format updates properly	Format changes	Configuration flexibility
19	Verify database sequence integrity	Check database sequences are properly maintained	Database sequences	Database integrity verification
20	Test ID generation performance	Verify ID generation meets performance baseline	Performance timing	Performance verification

Verification Points

Primary_Verification: System generates unique payment IDs, transaction IDs, and receipt numbers using configured number formats with proper sequential increment
Secondary_Verifications: Sequential numbering works correctly, Concurrent operations maintain uniqueness, Format configuration is respected
Negative_Verification: No duplicate IDs are generated, System handles edge cases gracefully, Database integrity is maintained

Test Results (Template)

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: CIS01US09_TC_015 (Payment processing)
Blocked_Tests: Payment tracking, Audit reporting
Parallel_Tests: None (sequence dependency)
Sequential_Tests: CIS01US09_TC_017 (Payment Status Management)

Additional Information

Notes: Critical for payment tracking, audit compliance, and system integrity
Edge_Cases: Sequence overflow, Database connectivity issues, Concurrent access conflicts
Risk_Areas: Sequence management, Database performance, ID collision prevention
Security_Considerations: ID predictability analysis, Access control for sequence configuration

Missing Scenarios Identified

Scenario_1: ID format customization for different business units or regions
Type: Configuration Enhancement
Rationale: Large organizations may need different ID formats for different operations
Priority: P3

Scenario_2: ID generation rollback handling for failed transactions
Type: Error Handling
Rationale: Failed payments should not consume sequence numbers unnecessarily
Priority: P2

Test Case 17: Payment Status Management and Verification

Test Case Metadata

Test Case ID: CIS01US09_TC_017
Title: Verify payment status management for user-recorded and online payments with verification workflows
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Status-Management, Workflow, MOD-Payment, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Engineering, Report-Integration-Testing, Customer-All, Risk-High, Business-Critical, Revenue-Impact-High, Integration-Status-Management, Payment-Status, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: High
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Status Management, Workflow Engine, User Management, Online Payment Gateway
Code_Module_Mapped: CX-Web, Status-Management, Workflow-Engine
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance, Engineering, Integration-Testing
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: High

Requirements Traceability

Related_Requirements: AC-17 (User-recorded payments marked as "Posted"), AC-23 (Payment verification status management)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_016, CIS01US09_TC_018

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Status management system, Workflow engine, User authentication, Payment gateway integration
Performance_Baseline: < 2 seconds status updates
Data_Requirements: User-recorded and online payment examples

Prerequisites

Setup_Requirements: Status workflow configured, User roles assigned, Online payment simulation capability
User_Roles_Permissions: Customer Executive for manual payments, System admin for verification testing
Test_Data: Manual payment scenario, Simulated online payment scenario
Prior_Test_Cases: CIS01US09_TC_016 (Payment ID generation working)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Process manual payment by user	Payment processed by Customer Executive user	User: customer.exec	Manual payment processing
2	Verify automatic "Posted" status	Payment status automatically set to "Posted"	Status: Posted	Auto-status verification
3	Access payment details	Payment details page shows status information	Payment details view	Status display verification
4	Verify "Received By" field	Shows username of person who recorded payment	Received By: [Username]	User attribution verification
5	Verify "Processing Time" field	Shows "Immediate" for user-recorded payments	Processing Time: Immediate	Processing time verification
6	Verify "Verification" status	Shows "Verified" for user-recorded payments	Verification: Verified	Auto-verification for manual
7	Verify no verification button	No "Verify" button present for user-recorded payments	No verify button	Manual verification not needed
8	Simulate online payment processing	Process payment through online gateway simulation	Online payment	Online payment scenario
9	Verify online payment initial status	Online payment starts with appropriate gateway status	Gateway status	Initial online status
10	Verify online "Received By" field	Shows "System" or gateway identifier	Received By: System	System attribution
11	Verify online processing time calculation	Shows calculated processing time in days (e.g., "2.3 days")	Processing Time: 2.3 days	Time calculation verification
12	Verify online verification status	Shows "Pending" for online payments requiring verification	Verification: Pending	Pending verification status
13	Verify verification button presence	"Verify" button appears for online payments	Verify button visible	Verification button availability
14	Click "Verify" button	Verification dialog or confirmation appears	Verification dialog	Verification initiation
15	Complete verification process	Verification updates payment to "Verified" status	Verification: Verified	Manual verification completion
16	Verify button disappears	"Verify" button no longer visible after verification	No verify button	Post-verification state
17	Test status update notifications	System may send notifications on status changes	Status notifications	Notification verification
18	Verify status audit trail	Status changes are logged with timestamp and user	Audit trail	Status change logging
19	Test bulk status operations	Verify multiple payments can be verified together	Bulk verification	Batch operation testing
20	Verify status filtering	Payment lists can be filtered by verification status	Status filtering	Filter functionality

Verification Points

Primary_Verification: User-recorded payments are automatically marked "Posted" and "Verified", online payments require manual verification with proper workflow
Secondary_Verifications: Status transitions work correctly, User attribution is accurate, Processing times are calculated properly
Negative_Verification: Status cannot be inappropriately changed, Verification workflow cannot be bypassed

Test Results (Template)

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: CIS01US09_TC_016 (Payment processing)
Blocked_Tests: Payment reporting, Status-based operations
Parallel_Tests: None (status dependency)
Sequential_Tests: CIS01US09_TC_018 (Credit Note Expiry Management)

Additional Information

Notes: Critical for payment reconciliation and audit compliance
Edge_Cases: Status changes during system maintenance, Concurrent verification attempts
Risk_Areas: Status synchronization, Workflow integrity, Audit trail accuracy
Security_Considerations: Verification authorization, Status change permissions, Audit logging

Missing Scenarios Identified

Scenario_1: Automated verification rules based on payment amount thresholds
Type: Business Rule
Rationale: Large payments may require different verification workflows
Priority: P2

Scenario_2: Status reversal capabilities for correcting errors
Type: Error Correction
Rationale: Mistaken verifications may need to be undone
Priority: P2

Test Case 18: Credit Note Expiry and Status Management

Test Case Metadata

Test Case ID: CIS01US09_TC_018
Title: Verify credit note expiry management and status tracking with usage percentage calculations
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Credit-Management, Status-Tracking, MOD-Payment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Regression-Coverage, Report-User-Acceptance, Report-Revenue-Impact-Tracking, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Credit-Management, Credit-Expiry, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: High
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Credit Management System, Date/Time Management, Status Tracking, Usage Calculation
Code_Module_Mapped: CX-Web, Credit-Management
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Requirements Traceability

Related_Requirements: AC-28 (Credit note expiry to one year from creation), AC-29 (Credit note usage percentage tracking and status updates)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_007, CIS01US09_TC_019

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit management system, Date calculation engine, Status tracking service
Performance_Baseline: < 2 seconds status calculations
Data_Requirements: Credit note with known creation date, Credit application scenarios

Prerequisites

Setup_Requirements: Credit note system configured with one-year expiry rule, Usage tracking enabled
User_Roles_Permissions: Customer Executive access for credit operations
Test_Data: Credit note CN-46129 ($100.00) created on Aug 12, 2025
Prior_Test_Cases: CIS01US09_TC_007 (Credit note creation successful)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Access existing credit note details	Credit note CN-46129 details displayed	CN-46129, $100.00	Prerequisites verification
2	Verify creation date display	Created date shows Aug 12, 2025	Created: Aug 12, 2025	Creation date verification
3	Verify expiry date calculation	Expires date shows Aug 12, 2026 (exactly one year)	Expires: Aug 12, 2026	Expiry calculation verification
4	Verify initial status	Status shows "Active" for unused credit note	Status: Active	Initial status verification
5	Verify initial usage percentage	Usage Percentage shows 0.0%	Usage: 0.0%	Initial usage verification
6	Verify initial remaining balance	Remaining Balance shows full amount $100.00	Remaining: $100.00	Initial balance verification
7	Apply partial credit to a payment	Apply $25.00 of credit note to a payment	$25.00 applied	Partial credit application
8	Verify usage percentage update	Usage Percentage updates to 25.0%	Usage: 25.0%	Usage calculation verification
9	Verify remaining balance update	Remaining Balance updates to $75.00	Remaining: $75.00	Balance recalculation
10	Verify status remains active	Status remains "Active" for partial usage	Status: Active	Status persistence verification
11	Apply additional credit	Apply another $30.00 of credit note	$30.00 applied	Additional application
12	Verify cumulative usage calculation	Usage Percentage updates to 55.0%	Usage: 55.0%	Cumulative calculation
13	Verify cumulative remaining balance	Remaining Balance updates to $45.00	Remaining: $45.00	Cumulative balance update
14	Apply remaining credit completely	Apply final $45.00 of credit note	$45.00 applied	Complete utilization
15	Verify final usage percentage	Usage Percentage shows 100.0%	Usage: 100.0%	Complete usage verification
16	Verify zero remaining balance	Remaining Balance shows $0.00	Remaining: $0.00	Zero balance verification
17	Verify automatic status change	Status automatically changes to "Applied"	Status: Applied	Auto-status change verification
18	Test expiry date approach	Create credit note near expiry date	Expiring credit note	Expiry scenario testing
19	Verify expiry warnings	System may show warnings for expiring credit notes	Expiry warnings	Expiry notification testing
20	Verify expired credit note handling	Expired credit notes cannot be applied	Expired status	Expiry enforcement verification

Verification Points

Primary_Verification: Credit note expiry is set to one year from creation and usage percentage tracking automatically updates status to "Applied" when fully utilized
Secondary_Verifications: Date calculations are accurate, Usage percentages calculate correctly, Status changes occur automatically
Negative_Verification: Expired credit notes cannot be used, Status changes cannot be manually manipulated

Test Results (Template)

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: CIS01US09_TC_007 (Credit note creation)
Blocked_Tests: Credit note reporting, Expiry management operations
Parallel_Tests: None (status dependency)
Sequential_Tests: CIS01US09_TC_019 (Payment Tabs and Filtering)

Additional Information

Notes: Important for financial management and customer account accuracy
Edge_Cases: Leap year calculations, Timezone considerations, Partial cent calculations
Risk_Areas: Date calculation accuracy, Status## Summary of Enhanced Test Cases

Key Enhancements Made:

Complete Format Consistency: All test cases follow identical section structure with 15+ sections each
17 BrowserStack Report Integration: Each test case includes 3-5 relevant report categories
Detailed Test Procedures: Step-by-step procedures with specific test data and verification points
User Story Data Integration: Used exact entity IDs and formats from user story (Con79, RCP-154097, CN-46129)
Platform Tagging: All test cases tagged as Platform-Web per clarification
Gap Analysis: Identified missing scenarios for role-based testing, webhook processing, and business rule validation
Traceability Matrix: Clear mapping between test cases and acceptance criteria

Test Case 19: Payment Tabs and Filtering System

Test Case Metadata

Test Case ID: CIS01US09_TC_019
Title: Verify separate tabs for "All Payments" and "Credit Notes" with comprehensive filtering and search capabilities
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, UI-Navigation, Filtering, MOD-Payment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Engineering, Report-Regression-Coverage, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-User-Interface, Payment-Filtering, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 5 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: User Interface, Data Filtering, Search Engine, Database Queries
Code_Module_Mapped: CX-Web, UI-Components, Search-Module
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance, Engineering, Regression-Coverage
Trend_Tracking: No
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-31 (Separate tabs for "All Payments" and "Credit Notes"), AC-32 (Text-based search across consumer name, receipt number, consumer ID), AC-33 (Filters for date range, payment method, payment status, payment type)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_018, CIS01US09_TC_020

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Database with payment and credit note records, Search indexing, Filter engine
Performance_Baseline: < 3 seconds search and filter operations
Data_Requirements: Payment records: RCP-154097, RCP-154090, RCP-154081; Credit notes: CN-46129, various test data

Prerequisites

Setup_Requirements: Payment and credit note data populated, Search indexing updated, Filter configurations active
User_Roles_Permissions: Any user with dashboard access (Billing Manager, Recovery Executive, Customer Executive)
Test_Data: Mixed payment data: TIMA MEAOLE payments, John Sina payments, various dates and methods
Prior_Test_Cases: Payment and credit note creation completed

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Access Payments Management dashboard	Dashboard loads with tab navigation visible	Dashboard view	Prerequisites verification
2	Verify "All Payments" tab	Tab visible and selected by default	All Payments tab	Default tab verification
3	Verify "Credit Notes" tab	Tab visible and clickable	Credit Notes tab	Second tab verification
4	Verify default content in All Payments	Payment records display with receipt numbers, consumers, amounts	Payment data	Default content verification
5	Click "Credit Notes" tab	Tab switches to Credit Notes view	Credit Notes view	Tab switching functionality
6	Verify Credit Notes content	Only credit note records display with credit note numbers, consumers, amounts	Credit note data	Tab content filtering
7	Verify tab content exclusivity	No payment records appear in Credit Notes tab	Credit notes only	Content separation verification
8	Switch back to "All Payments" tab	Tab switches back to payments view	All Payments view	Tab return functionality
9	Verify search field in All Payments	Search field labeled "Search by name or ID..." visible	Search field	Search availability
10	Test consumer name search	Enter "TIMA MEAOLE" in search field	"TIMA MEAOLE"	Name search testing
11	Verify name search results	Only TIMA MEAOLE payments display (RCP-154097, RCP-154090)	Filtered results	Name filtering verification
12	Clear search and test receipt number	Enter "RCP-154081" in search field	"RCP-154081"	Receipt search testing
13	Verify receipt search results	Only payment RCP-154081 displays	Single result	Receipt filtering verification
14	Test consumer ID search	Enter "47350" in search field	"47350"	ID search testing
15	Verify ID search results	Payments for consumer ID 47350 display	ID-based results	ID filtering verification
16	Test partial search functionality	Enter "TIMA" (partial name)	"TIMA"	Partial search testing
17	Verify partial search results	TIMA MEAOLE payments appear	Partial results	Partial matching verification
18	Click "Show Filters" button	Filter panel opens with filter options	Filter panel	Filter access
19	Verify filter options available	Start Date, End Date, Payment Method, Payment Status, Payment Type visible	Filter fields	Filter availability verification
20	Test date range filter	Set start date "2025-08-01" and end date "2025-08-05"	Date range	Date filtering testing
21	Click "Apply Filters"	Only payments within date range display	Filtered by date	Date filter verification
22	Test payment method filter	Select "Bynry Mode" from Payment Method dropdown	Bynry Mode	Method filtering testing
23	Verify method filter results	Only "Bynry Mode" payments display	Method-filtered results	Method filter verification
24	Test payment status filter	Select "Posted" from Payment Status dropdown	Posted status	Status filtering testing
25	Verify status filter results	Only "Posted" payments display	Status-filtered results	Status filter verification
26	Test payment type filter	Select "Installment" from Payment Type dropdown	Installment type	Type filtering testing
27	Verify type filter results	Only "Installment" payments display	Type-filtered results	Type filter verification
28	Test combined filters	Apply multiple filters simultaneously	Multiple criteria	Combined filtering testing
29	Verify combined filter results	Results meet all applied filter criteria	Combined results	Multi-filter verification
30	Click "Clear" button	All filters reset and all payments display	Cleared filters	Filter reset functionality
31	Switch to Credit Notes tab	Test filtering in Credit Notes section	Credit Notes filtering	Credit note filter testing
32	Verify Credit Notes search	Search by credit note number CN-46129	"CN-46129"	Credit note search testing
33	Test Credit Notes filters	Apply status filter "Active" in Credit Notes	Active status	Credit note filtering
34	Verify export functionality	Click "Export CSV" button if available	CSV export	Export capability testing

Verification Points

Primary_Verification: Separate tabs for "All Payments" and "Credit Notes" work correctly with comprehensive filtering and search across multiple fields
Secondary_Verifications: Tab content is properly separated, Search supports partial matching and case-insensitive queries, Filters work individually and in combination
Negative_Verification: Wrong content doesn't appear in incorrect tabs, Invalid search terms return appropriate empty results, Filter combinations don't break functionality

Test Results (Template)

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: Payment and credit note data availability
Blocked_Tests: Advanced reporting features
Parallel_Tests: None
Sequential_Tests: CIS01US09_TC_020 (Payment Table Display)

Additional Information

Notes: Critical for user productivity and data management efficiency
Edge_Cases: Large datasets, Complex filter combinations, Special characters in search
Risk_Areas: Search performance, Filter logic accuracy, UI responsiveness
Security_Considerations: Data access permissions, Search result filtering by user role

Missing Scenarios Identified

Scenario_1: Saved filter configurations for frequent searches
Type: User Experience Enhancement
Rationale: Users may want to save commonly used filter combinations
Priority: P3

Scenario_2: Advanced search with logical operators (AND, OR, NOT)
Type: Functional Enhancement
Rationale: Power users may need complex search capabilities
Priority: P4

Test Case 20: Payment Table Display and Actions

Test Case Metadata

Test Case ID: CIS01US09_TC_020
Title: Verify payment table displays all required columns with clickable receipt numbers and three-dot action menus
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, UI-Display, Table-Navigation, MOD-Payment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Engineering, Report-Regression-Coverage, Customer-All, Risk-Medium, Business-Medium, Revenue-Impact-Low, Integration-User-Interface, Table-Display, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Low
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: No
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: Medium
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: User Interface, Data Display, Action Management, Modal Systems
Code_Module_Mapped: CX-Web, UI-Components, Table-Components
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Requirements Traceability

Related_Requirements: AC-34 (Payment table displays Receipt #, Consumer, Amount, Method, Date, Type, Status columns), AC-35 (Receipt numbers are clickable to open detailed payment view), AC-39 (Three-dot menu actions for credit notes)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_019, CIS01US09_TC_021

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Payment data, Modal system, Action menu framework
Performance_Baseline: < 2 seconds table loading, < 1 second modal opening
Data_Requirements: Payment records with complete data: RCP-154097, RCP-154090, RCP-154081

Prerequisites

Setup_Requirements: Payment table configured, Modal components functional, Action menus enabled
User_Roles_Permissions: Any user with payment view access
Test_Data: Complete payment records with all column data populated
Prior_Test_Cases: CIS01US09_TC_019 (Tab navigation working)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Access All Payments tab	Payment table displays with all records	All Payments view	Prerequisites verification
2	Verify "Receipt #" column header	Column header "Receipt #" with sort indicator	Receipt # column	Column header verification
3	Verify receipt number data	Receipt numbers display in format RCP-NNNNNN	RCP-154097, RCP-154090	Receipt format verification
4	Verify "Consumer" column header	Column header "Consumer" with consumer data	Consumer column	Consumer column verification
5	Verify consumer data format	Consumer names and IDs display (e.g., "TIMA MEAOLE, 47330")	Consumer format	Consumer data verification
6	Verify "Amount" column header	Column header "Amount" with currency values	Amount column	Amount column verification
7	Verify amount data format	Amounts display with currency formatting (e.g., "147.75")	Amount format	Amount formatting verification
8	Verify "Method" column header	Column header "Method" with payment methods	Method column	Method column verification
9	Verify method data	Payment methods display (e.g., "Bynry Mode")	Method data	Method data verification
10	Verify "Date" column header	Column header "Date" with date values	Date column	Date column verification
11	Verify date data format	Dates display in format YYYY-MM-DD (e.g., "2025-08-05")	Date format	Date formatting verification
12	Verify "Type" column header	Column header "Type" with payment types	Type column	Type column verification
13	Verify type data	Payment types display (e.g., "Installment", "Service Payment")	Type data	Type data verification
14	Verify "Status" column header	Column header "Status" with status values	Status column	Status column verification
15	Verify status data	Payment statuses display (e.g., "Posted")	Status data	Status data verification
16	Verify "Payment Consiled" column	Additional column with "Active" status indicators	Payment Consiled column	Additional column verification
17	Verify "Actions" column	Three-dot menu icon in Actions column	Actions column	Actions column verification
18	Test receipt number clickability	Click on receipt number RCP-154097	RCP-154097	Receipt click testing
19	Verify payment details modal opens	Payment Details modal opens with complete information	Payment details modal	Modal opening verification
20	Verify modal content completeness	Modal shows Payment Information, Payment Amount Analysis, Transaction Information, Processing Information, Customer Information	Complete modal content	Modal content verification
21	Close payment details modal	Click X or close button to close modal	Modal closure	Modal closing functionality
22	Test three-dot menu functionality	Click three-dot menu for payment RCP-154097	Actions menu	Action menu testing
23	Verify action menu options	Menu shows "View Details" and "Create Credit Note" options	Action options	Action menu verification
24	Test "View Details" action	Click "View Details" from action menu	View Details	Action execution testing
25	Verify View Details functionality	Same payment details modal opens	Payment modal	Action result verification
26	Test "Create Credit Note" action	Click "Create Credit Note" from action menu	Create Credit Note	Credit note action testing
27	Verify Create Credit Note modal	Credit note creation modal opens with payment details pre-populated	Credit note modal	Credit note modal verification
28	Test table sorting functionality	Click column headers to sort data	Sortable columns	Sorting functionality testing
29	Verify sort indicators	Sort arrows appear on sortable columns	Sort indicators	Sort UI verification
30	Test table pagination (if applicable)	Navigate through multiple pages of data	Pagination controls	Pagination testing
31	Verify responsive design	Resize browser window to test table responsiveness	Responsive behavior	Responsive design verification
32	Test table performance with large datasets	Load table with many records	Performance testing	Performance verification

Verification Points

Primary_Verification: Payment table displays all required columns (Receipt #, Consumer, Amount, Method, Date, Type, Status) with proper data formatting and clickable receipt numbers
Secondary_Verifications: Three-dot action menus work correctly, Modal systems function properly, Table sorting and navigation work as expected
Negative_Verification: Invalid actions are not available, Modal systems handle errors gracefully, Table doesn't break with large datasets

Test Results (Template)

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Low
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: CIS01US09_TC_019 (Tab and filtering functionality)
Blocked_Tests: Advanced table operations
Parallel_Tests: None
Sequential_Tests: CIS01US09_TC_021 (Credit Note Search and Management)

Additional Information

Notes: Essential for user productivity and data accessibility
Edge_Cases: Very long consumer names, Large amounts, Special characters in data
Risk_Areas: Table performance, Modal performance, Action menu reliability
Security_Considerations: Data visibility permissions, Action authorization, Modal data security

Missing Scenarios Identified

Scenario_1: Bulk selection and operations for multiple payments
Type: Efficiency Enhancement
Rationale: Users may need to perform operations on multiple payments simultaneously
Priority: P3

Scenario_2: Column customization and user preferences
Type: User Experience Enhancement
Rationale: Users may want to customize which columns are visible
Priority: P4

Test Case 21: Credit Note Search and Management Operations

Test Case Metadata

Test Case ID: CIS01US09_TC_021
Title: Verify credit note search functionality and table display with comprehensive management operations
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P2-High
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Happy-Path, Credit-Search, Management-Operations, MOD-Payment, P2-High, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-User-Acceptance, Report-Regression-Coverage, Report-Revenue-Impact-Tracking, Customer-All, Risk-Medium, Business-High, Revenue-Impact-Medium, Integration-Credit-Management, Credit-Search, Happy-Path

Business Context

Customer_Segment: All
Revenue_Impact: Medium
Business_Priority: Should-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: No

Quality Metrics

Risk_Level: Medium
Complexity_Level: Medium
Expected_Execution_Time: 4 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Medium

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Credit Management System, Search Engine, Document Generation, Print Services
Code_Module_Mapped: CX-Web, Credit-Management, Search-Module
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Product
Report_Categories: Quality-Dashboard, Module-Coverage, User-Acceptance, Regression-Coverage, Revenue-Impact-Tracking
Trend_Tracking: Yes
Executive_Visibility: No
Customer_Impact_Level: Medium

Requirements Traceability

Related_Requirements: AC-36 (Credit note search by credit note number, consumer name, account number, linked receipt), AC-37 (Credit note table display), AC-38 (Credit note filtering), AC-39 (Three-dot menu actions)
Related_Bugs: N/A
Related_Test_Cases: CIS01US09_TC_020, CIS01US09_TC_022

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Credit note database, Search indexing, PDF generation service, Print services
Performance_Baseline: < 2 seconds search results, < 3 seconds document generation
Data_Requirements: Credit notes: CN-46129 (LAUFALE TAVITA), linked payments, various statuses

Prerequisites

Setup_Requirements: Credit note data populated, Search indexing updated, Document templates configured
User_Roles_Permissions: User with credit note access (Customer Executive, Billing Manager)
Test_Data: Credit note CN-46129 ($7.00, LAUFALE TAVITA, 47259), linked to RCP-154072
Prior_Test_Cases: CIS01US09_TC_007 (Credit note creation), CIS01US09_TC_020 (Table functionality)

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Navigate to Credit Notes tab	Credit Notes tab displays with credit note records	Credit Notes view	Tab access verification
2	Verify Credit Notes table columns	Table shows: Credit Note #, Consumer, Amount, Remaining, Reason, Status, Created Date, Linked Payment, Actions	Table structure	Column verification
3	Verify search field availability	Search field labeled "Search credit notes..." visible	Search field	Search availability
4	Test credit note number search	Enter "CN-46129" in search field	"CN-46129"	Credit note number search
5	Verify credit note search result	Credit note CN-46129 appears in results	Single result	Number search verification
6	Clear search and test consumer name	Enter "LAUFALE TAVITA" in search field	"LAUFALE TAVITA"	Consumer name search
7	Verify consumer name search result	Credit notes for LAUFALE TAVITA appear	Consumer results	Name search verification
8	Test account number search	Enter "47259" in search field	"47259"	Account number search
9	Verify account search result	Credit notes for account 47259 appear	Account results	Account search verification
10	Test linked receipt search	Enter "RCP-154072" in search field	"RCP-154072"	Linked receipt search
11	Verify linked receipt search result	Credit notes linked to RCP-154072 appear	Receipt results	Receipt search verification
12	Test partial search functionality	Enter "LAUFALE" (partial name)	"LAUFALE"	Partial search testing
13	Verify partial search results	Partial name matches return results	Partial results	Partial search verification
14	Clear search to view all credit notes	Clear search field to show all records	All credit notes	Full list verification
15	Verify credit note data accuracy	CN-46129: Amount $7.00, Consumer LAUFALE TAVITA, Reason Overpayment, Status Posted, Active	Complete data	Data accuracy verification
16	Test three-dot menu access	Click three-dot menu for credit note CN-46129	Actions menu	Action menu access
17	Verify action menu options	Menu shows: View Details, Print Credit Note, View Credit Note, Download	Action options	Action menu verification
18	Test "View Details" action	Click "View Details" from action menu	Credit note details	Detail view testing
19	Verify credit note details modal	Modal shows complete credit note information including expiry, usage percentage	Details modal	Detail modal verification
20	Close details modal and test "Print Credit Note"	Click "Print Credit Note" from action menu	Print dialog	Print functionality testing
21	Verify print dialog functionality	Browser print dialog opens with credit note formatted for printing	Print preview	Print format verification
22	Test "View Credit Note" action	Click "View Credit Note" from action menu	Credit note view	View functionality testing
23	Verify credit note preview	Credit note displays in preview mode with proper formatting	Preview display	Preview verification
24	Test "Download" action	Click "Download" from action menu	File download	Download functionality testing
25	Verify download functionality	PDF file downloads with credit note content	PDF download	Download verification
26	Test credit note filtering	Access filter options for credit notes	Filter panel	Filter access testing
27	Apply status filter	Filter by "Active" status	Active status filter	Status filtering testing
28	Verify status filter results	Only active credit notes display	Filtered results	Status filter verification
29	Test date range filtering	Apply date range filter for credit note creation dates	Date range filter	Date filtering testing
30	Verify combined filtering	Apply multiple filters simultaneously	Combined filters	Multi-filter verification
31	Test export functionality	Click "Export CSV" if available	CSV export	Export capability testing
32	Verify credit note table sorting	Click column headers to sort credit notes	Sortable columns	Sorting functionality

Verification Points

Primary_Verification: Credit note search works by credit note number, consumer name, account number, and linked receipt with comprehensive table display and management operations
Secondary_Verifications: All action menu options function correctly, Document generation and printing work properly, Filtering and sorting operate as expected
Negative_Verification: Invalid search terms return appropriate results, Action operations handle errors gracefully, Document generation doesn't fail with invalid data

Test Results (Template)

Execution Analytics

Execution_Frequency: Weekly
Maintenance_Effort: Medium
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: CIS01US09_TC_007 (Credit note creation), CIS01US09_TC_020 (Table functionality)
Blocked_Tests: Advanced credit note operations
Parallel_Tests: None
Sequential_Tests: CIS01US09_TC_022 (Business Rule Enforcement)

Additional Information

Notes: Critical for credit note management and customer service operations
Edge_Cases: Large numbers of credit notes, Complex search queries, Document generation failures
Risk_Areas: Search performance, Document generation reliability, Data accuracy
Security_Considerations: Credit note access permissions, Document download security, Data privacy

Missing Scenarios Identified

Scenario_1: Bulk credit note operations for mass processing
Type: Efficiency Enhancement
Rationale: Large organizations may need bulk credit note management
Priority: P3

Scenario_2: Credit note audit trail and history tracking
Type: Compliance Enhancement
Rationale: Financial compliance may require detailed audit trails
Priority: P2

Test Case 22: Business Rule Enforcement and Validation

Test Case Metadata

Test Case ID: CIS01US09_TC_022
Title: Verify comprehensive business rule enforcement for payment classification, credit validation, and system integrity
Created By: Hetal
Created Date: August 12, 2025
Version: 1.0

Classification

Module/Feature: Payments Management
Test Type: Functional
Test Level: System
Priority: P1-Critical
Execution Phase: Regression
Automation Status: Planned-for-Automation

Enhanced Tags for 17 Reports Support

Tags: Negative, Business-Rules, Validation, MOD-Payment, P1-Critical, Phase-Regression, Type-Functional, Platform-Web, Report-Quality-Dashboard, Report-Module-Coverage, Report-Engineering, Report-Security-Validation, Report-Integration-Testing, Customer-All, Risk-Critical, Business-Critical, Revenue-Impact-High, Integration-Business-Logic, Rule-Enforcement, Business-Rules

Business Context

Customer_Segment: All
Revenue_Impact: High
Business_Priority: Must-Have
Customer_Journey: Daily-Usage
Compliance_Required: Yes
SLA_Related: Yes

Quality Metrics

Risk_Level: Critical
Complexity_Level: High
Expected_Execution_Time: 6 minutes
Reproducibility_Score: High
Data_Sensitivity: High
Failure_Impact: Critical

Coverage Tracking

Feature_Coverage: 100%
Integration_Points: Business Rule Engine, Validation Framework, Data Integrity Systems
Code_Module_Mapped: CX-Web, Business-Rules-Engine, Validation-Framework
Requirement_Coverage: Complete
Cross_Platform_Support: Web

Stakeholder Reporting

Primary_Stakeholder: Engineering
Report_Categories: Quality-Dashboard, Module-Coverage, Engineering, Security-Validation, Integration-Testing
Trend_Tracking: Yes
Executive_Visibility: Yes
Customer_Impact_Level: Critical

Requirements Traceability

Related_Requirements: AC-40 (Payment classification rules), AC-41 (Credit amount validation), AC-42 (Status update automation), AC-43 (Audit trail maintenance), AC-44 (System settings integration), AC-45 (Mandatory field validation)
Related_Bugs: N/A
Related_Test_Cases: All previous test cases (business rules apply throughout)

Test Environment

Environment: Staging
Browser/Version: Chrome 115+
Device/OS: Windows 10/11
Screen_Resolution: Desktop-1920x1080
Dependencies: Business rule engine, Validation framework, Audit system, Settings management
Performance_Baseline: < 1 second validation responses
Data_Requirements: Various payment scenarios for rule testing, Invalid data for negative testing

Prerequisites

Setup_Requirements: Business rules configured, Validation rules active, Audit logging enabled
User_Roles_Permissions: Customer Executive for testing, Admin for rule verification
Test_Data: Valid and invalid payment scenarios, Credit note test cases, Boundary value data
Prior_Test_Cases: Core payment functionality established

Test Procedure

Step #	Action	Expected Result	Test Data	Comments
1	Test payment classification rule enforcement	Attempt to select Service items in Bill Payment workflow	Service items in Bill workflow	AC-40: Classification enforcement
2	Verify workflow isolation	System prevents cross-workflow contamination	Error prevention	Workflow boundary verification
3	Test bill payment with service amounts	Enter service charge amount in bill payment	Invalid combination	Rule violation testing
4	Verify classification error handling	Appropriate error message displays	Error message	Error handling verification
5	Test credit amount validation - negative value	Enter -$50.00 in credit note amount field	-$50.00	AC-41: Negative amount rejection
6	Verify negative amount rejection	"Invalid amount" error displays, submission blocked	Validation error	Negative validation testing
7	Test credit amount exceeding payment	Enter $200.00 credit for $147.75 payment	$200.00 vs $147.75	AC-41: Exceed limit rejection
8	Verify exceed limit validation	"Cannot exceed payment amount" error displays	Validation error	Exceed limit testing
9	Test zero credit amount handling	Enter $0.00 in credit amount field	$0.00	Edge case testing
10	Verify zero amount validation	Appropriate handling (accept or reject based on business rule)	Zero handling	Zero value testing
11	Test automatic status update rule	Apply credit note usage to trigger status change	Credit usage to 100%	AC-42: Auto-status update
12	Verify status automation	Status automatically changes from "Active" to "Applied"	Status: Applied	Automation verification
13	Test manual status override prevention	Attempt to manually change auto-managed status	Manual status change	AC-42: Override prevention
14	Verify override prevention	Manual status changes are blocked or ignored	Change blocked	Manual override testing
15	Test audit trail creation	Perform payment and credit operations	Various operations	AC-43: Audit trail maintenance
16	Verify audit logging	All operations logged with user, timestamp, details	Complete audit records	Audit verification
17	Test audit trail immutability	Attempt to modify audit records	Audit modification attempt	AC-43: Audit protection
18	Verify audit protection	Audit records cannot be modified or deleted	Immutable records	Audit integrity testing
19	Test settings integration rule	Change payment method configuration in settings	Settings modification	AC-44: Settings integration
20	Verify dynamic settings update	Payment methods update in real-time or after refresh	Updated methods	Settings sync testing
21	Test mandatory field validation	Submit payment form with missing required fields	Incomplete form	AC-45: Mandatory validation
22	Verify required field enforcement	Form submission blocked with clear error messages	Validation errors	Required field testing
23	Test field validation order	Submit with multiple missing fields	Multiple errors	Validation sequence testing
24	Verify validation message clarity	Error messages are specific and user-friendly	Clear messages	Message quality testing
25	Test business rule consistency	Verify rules apply consistently across all user roles	Cross-role testing	Consistency verification
26	Test rule precedence	When multiple rules apply, verify correct precedence	Rule conflicts	Precedence testing
27	Test rule exception handling	Test scenarios where rules might conflict	Rule exceptions	Exception handling
28	Verify graceful degradation	System handles rule engine failures gracefully	Rule engine failure	Failure handling testing
29	Test rule performance	Verify rule execution meets performance baseline	Performance timing	Performance verification
30	Test rule documentation compliance	Verify implemented rules match documented specifications	Rule documentation	Documentation compliance

Verification Points

Primary_Verification: All business rules are properly enforced including payment classification, credit validation, status automation, audit trail maintenance, settings integration, and mandatory field validation
Secondary_Verifications: Rule enforcement is consistent across user roles, Error messages are clear and helpful, Performance is maintained during rule execution
Negative_Verification: Invalid operations are properly blocked, Rule bypassing is prevented, System maintains integrity under all conditions

Test Results (Template)

Execution Analytics

Execution_Frequency: Per-Release
Maintenance_Effort: High
Automation_Candidate: Yes

Test Relationships

Blocking_Tests: All core functionality test cases
Blocked_Tests: Advanced business operations
Parallel_Tests: None (rule dependencies)
Sequential_Tests: Complete test suite (rules apply throughout)

Additional Information

Notes: Critical for system integrity, data accuracy, and business compliance
Edge_Cases: Rule engine downtime, Conflicting rules, Rule configuration errors
Risk_Areas: Rule consistency, Performance impact, Error handling
Security_Considerations: Rule bypass prevention, Audit trail security, Configuration access control

Missing Scenarios Identified

Scenario_1: Dynamic business rule configuration without system restart
Type: Configuration Management
Rationale: Business rules may need updates without downtime
Priority: P2

Scenario_2: Rule impact analysis before implementation
Type: Risk Management
Rationale: Rule changes should be analyzed for unintended consequences
Priority: P3

System Admin Dashboard Test Cases - ONB05US01

User Access and Managemet Test Cases - ONB02US03

Utility Plans & Tariffs Management Test Cases - ONB02US05

ID & Reference Format Settings Test Cases- ONB02US07

Service Areas Management Test Cases- ONB02US08

Core System Settings Test Cases - ONB02US02

Utility management Test Cases - ONB05US03

SMART360 Login Experience Test Cases - AU01US01

SMART360 v2 Automation Project - Management Plan

User stories which we're picking for Phase 1

Consumer management Test Cases - CIS01US02

New Service Connection Application Form Test Cases - CIS01US03

New Connection Application Detail View Test Cases - CIS01US04

Payments Management Test Cases - CIS01US09

Account Transfer Request Test Cases - CIS01US12

Disconnection Request Flow Test Cases - CIS01US10

Profile Details Test Cases - CSS01US11

Service Payment Management Test Cases - CSS01US03

Request Tracker Test Cases - CSS01US10

Service & Support Management Test Cases - CSS01US08

Bill Management Test Case - CSS01US02

Payment History Management Test Cases - CSS01US05

Bill Cycle Setup Test Cases - BX03US02

Printing and Distribution Test Cases - BX06US01

GL Codes Management Test Cases - BX05US01

Single Bill Generation V2 Test Cases - BX01US04

Bill Generation V2 Test Case - BX01US03

Bill Template Management Test Cases - BX03US01

Service Order Dashboard Test Cases - WX03US03

Dispatcher Management System Test Case - WX05US05

Master Test Cases - WX01US01

Field Force Management Test Case - WX02US02

System Settings Configuration Management Test Cases - WX04US04

Meter Device Management Test Cases -MX01US02

Route Management Test Cases -MX02US01

Read Cycle Management Test Cases - MX02US02

Photo Read Validation Test Cases -MX03US02

Read Cycle List and Validation Configurations Test Cases - MX03US01

Photo Meter Reads Test Cases - MX02US03

Communication Hub Dashboard Test Cases - UX01US01

Utility Contact List Management Test Cases -UX03US03

Communication Workflows Test Cases - UX03US04

Message History Management System Test Cases - UX05US05

Individual & Bulk messaging Test Cases - UX02US02

Message Template Management System Test Case - UX06US06

Payments Management Test Cases - CIS01US09

Test Case 1: Consumer Search by Name Functionality

Test Case Metadata

Classification

Enhanced Tags for 17 Reports Support

Business Context

Quality Metrics

Coverage Tracking

Stakeholder Reporting

Requirements Traceability

Test Environment

Prerequisites

Test Procedure

Verification Points

Test Results (Template)

Execution Analytics

Test Relationships

Additional Information

Missing Scenarios Identified

Test Case 2: Consumer Search by Account Number

Test Case Metadata

Classification

Enhanced Tags for 17 Reports Support

Business Context

Quality Metrics

Coverage Tracking

Stakeholder Reporting

Requirements Traceability

Test Environment

Prerequisites

Test Procedure

Verification Points

Test Results (Template)

Execution Analytics

Test Relationships