Recently Updated Pages

Payment History Management (CSS01US05)

Modules CX-Consumer Web(Self Service)

Total test cases - 30Total Acceptance criteria- 30Total Coverage -100%Test Scenario Analysis A. F...

Updated 1 month ago by Prachi Kulkarni

Bill Management (CSS01US02)

Modules CX-Consumer Web(Self Service)

Total test cases - 24Total Acceptance criteria- 24Total Coverage -100%Test Scenario AnalysisA. FU...

Updated 1 month ago by Prachi Kulkarni

System Admin Dashboard Test Cases - ONB05US01

Automation ONB

Test Scenario SummaryThis document contains comprehensive enhanced test cases for the System Admi...

Updated 1 month ago by Jay

System Settings Configuration Management : User Story ( WX04US04 )

Service Orders Settings (WX04US04)

1. Problem StatementCore Problem:The current system lacks a centralized configuration management ...

Updated 1 month ago by Aastha

Dispatcher Management System : User Story ( WX05US05 )

Service Orders Dispatcher ( WX05US05 )

1. Problem StatementCore Problem: Dispatchers lack a unified, intelligent dispatch management sys...

Updated 1 month ago by Nitham Madduri

Utility Contact List Management : User Story (UX03US03)

Communication Lists(UX03)

1. Problem StatementCore ProblemUtility administrators lack an efficient system to create, organi...

Updated 1 month ago by Ajinkya

Communication Workflows : User Story Document ( UX04US04)

Communication Workflows(UX04)

1. Problem StatementCore Problem: Utility service providers need an efficient way to automate tim...

Updated 1 month ago by Ajinkya

Message Template Management System : User Story (UX06US06)

Communication Templates(UX06)

1. Problem StatementCore Problem: The utility company lacks an effective message template managem...

Updated 1 month ago by Aastha

Message History Management System : UserStory ( UX05US05 )

Communication History(UX05)

1. Problem StatementCore Problem: The lack of a consolidated message history system prevents staf...

Updated 1 month ago by Aastha

Individual & Bulk messaging : User Story ( UX02US02)

Communication Messaging(UX02)

1. Problem StatementCore ProblemUtility company staff (Customer Service Executives, CSO call cent...

Updated 1 month ago by Aastha

Communication Hub Dashboard : User Story (UX01US01)

Communication Dashboard(UX01)

1. Problem StatementCore Problem: Utility companies face significant challenges in managing multi...

Updated 1 month ago by Aastha

Consumer Self-Service Portal Dashboard (CSS01US15)

Modules CX-Consumer Web(Self Service)

Total test cases - 28Total Acceptance criteria- 15Total Coverage -100%Test Scenario AnalysisA. FU...

Updated 1 month ago by Hetal Daimiwal

Request Tracker (CSS01US10)

Modules CX-Consumer Web(Self Service)

Total test cases - 35Total Acceptance criteria- 46Total Coverage -100%Test Scenario Analysis Summ...

Updated 1 month ago by Hetal Daimiwal

Service Center Finder (CSS01US14)

Modules CX-Consumer Web(Self Service)

Total test cases - 13Total Acceptance criteria- 13Total Coverage -100%A. Functional Test Scenario...

Updated 1 month ago by Hetal Daimiwal

Self-Service Portal Management (CIS01US15)

Modules CX-Consumer Web(Self Service)

Total test cases - 16Total Acceptance criteria- 15Total Coverage -100%Test Scenario Analysis A. F...

Updated 1 month ago by Hetal Daimiwal

Service Payment Management (CSS01US03)

Modules CX-Consumer Web(Self Service)

Total test cases - 20Total Acceptance criteria- 20Total Coverage -100%Test Scenario AnalysisA. Fu...

Updated 1 month ago by Hetal Daimiwal

Profile Details (CSS01US11)

Modules CX-Consumer Web(Self Service)

Total test cases - 11Total Acceptance criteria- 11Total Coverage -100%A. Functional Test Scenario...

Updated 1 month ago by Hetal Daimiwal

FAQ Access (CSS01US13)

Modules CX-Consumer Web(Self Service)

Total test cases - 12Total Acceptance criteria- 12Total Coverage -100%A. Functional Test Scenario...

Updated 1 month ago by Hetal Daimiwal

Preferences Management (CSS01US12)

Modules CX-Consumer Web(Self Service)

Total test cases - 16Total Acceptance criteria- 14Total Coverage -100%A. FUNCTIONAL TEST SCENARIO...

Updated 1 month ago by Hetal Daimiwal

Service & Support Management (CSS01US08)

Modules CX-Consumer Web(Self Service)

Total test cases - 60Total Acceptance criteria- 60Total Coverage -100%A. Functional Test Scenario...

Updated 1 month ago by Hetal Daimiwal