Recently Updated Pages
User Story: Asset Portfolio Management Dashboard (AX01US01)
1. Problem StatementThe Asset Manager is tasked with long-term strategic planning for the utility...
My performance (CC01US02)
1. Problem StatementUser Role:Call Center Representative - Customer service professional who mana...
Call Center Dashboard (CC01US01)
1. Problem StatementUser RolesCall Center Representative: Front-line agents handling customer cal...
Billing Enhancements (BX07US1)
Bill cycle setup - In the filter - status - Add DRAFT as a status Wireframe - LINKCreate bill gen...
Consumer management (CIS01US02)
1. Problem StatementFor Customer Service Representative (CSO Manager/Customer Executive/Call Cent...
Account Management & Session Control (AU01US03)
1. Problem StatementUser Roles:Administrative Users - Users with system management and oversight ...
Outstanding Management System (CIS01US08)
1. Problem StatementUser Roles Identified:Recovery Executive: Collections specialist responsible ...
Utility management (ONB02US06)
1. Problem StatementCore ProblemUsers lack visibility into the detailed configuration process for...
System Admin Dashboard(ONB05US01)
1. Problem StatementSystem Admins faced challenges with complex and time-consuming onboarding whi...
Production Architecture Overview
OverviewThis document provides an overview of the SMART360 product's AWS production architecture ...
ID & Reference Format Settings (ONB02US07)
1. Problem StatementUser Role: Utility AdministratorPain Point 1: Limited customization options f...
Bill Cycle Setup (BX03US02)
1. Problem StatementFor Billing Manager:Inability to create structured billing timelines for diff...
User Role Permissions for SMART360(AU01US02)
User Role Permissions Document for SMART3601. OverviewThis document defines the permission framew...
Utility Admin Dashboard (ONB02US01)
1. Problem StatementUser Role: Utility AdministratorPain Points:Lack of a centralized interface t...
Export, Filter, and Sort Functionality (EX01US01)
Export, Filter, and Sort Functionality is a comprehensive data management system that allows user...
What is SMART360
Getting StartedWhat is Smart360, and how can it benefit my utility operations?Smart360 is a cloud...
Consumer Portal Authentication (CSS01US01)
1. Problem StatementUser Roles Identified:Water Utility Customers - Residential and commercial wa...
Field Force Management : User Story Document ( WX02US02 )
1. Problem StatementUtility service providers face significant challenges in managing field force...
Master : User Story Docuement (WX01US01)
1. Problem StatementUtilities face significant challenges in maintaining consistent field service...
Consumer Self-Service Portal Dashboard (CSS01US15)
1. Problem StatementUser Role: Consumer/Customer The primary user is a utility customer who needs...