What is SMART360

Getting Started

1. What is Smart360, and how can it benefit my utility operations?
   Smart360 is a cloud-based, AI-powered utility management software designed for small and mid-sized utility companies. It streamlines billing, customer service, asset management, and analytics operations, enhancing efficiency and customer satisfaction.

            Platform URL  - https://platform.bynry.com/onboarding/utility

2. How do I initiate the onboarding process with Smart360?
   You can start by signing up for a trial through the Bynry website. The Customer Success Team will guide you through the onboarding process, ensuring a smooth transition.
3. Is there a user guide available to help me set up Smart360?
   Yes, Bynry provides a comprehensive implementation user guide with step-by-step instructions to set up, customize, and optimize Smart360 for your utility operations.

Video URL - https://www.bynry.com/smart-utility-management-software

4. What are the key features of Smart360 that I should be aware of?
   Smart360 offers features like customer self-service portals, meter data management, billing and collection, work and asset management, AI-driven analytics, and seamless integrations.

Platform URL  - https://platform.bynry.com/onboarding/utility

5. Can I customize Smart360 to fit my utility's specific needs?
   Absolutely. Smart360 is designed to be customizable, allowing you to tailor its modules and features to align with your utility's unique requirements.
6. What kind of support is available during the initial setup?
   Bynry provides dedicated implementation services and customer success support to guide you through the initial setup of Smart360. This ensures a smooth onboarding experience and helps you make the most of the platform’s capabilities.

If you need any assistance during setup, you can raise a support ticket through our portal:
🔗 https://odin.bynry.com/

Our team will get in touch to support you at each step.

7. How long does it typically take to fully implement Smart360?
The implementation timeline can vary based on your utility's size and specific needs, but Bynry's team works closely with you to ensure a timely and efficient deployment.

8. Are there training resources available for my team?
Yes, Bynry provides training resources and documentation to help your team become proficient in using Smart360, facilitating a smooth adoption process.

Video URL - https://www.bynry.com/smart-utility-management-software

9. Who are the user roles with access to SMART360?

SMART360 provides access to a comprehensive range of utility professionals across different operational areas. The user roles with access include:

Administrative & IT Leadership:

• System Admin - Oversees IT infrastructure and cybersecurity
• Utility Administrator - Primary system administrator managing configurations

Customer Service Operations:

• CSO Manager - Oversees all customer touchpoints and service channels
• Customer Executive - Handles walk-in customers at service centers
• Call Center Representative - Manages incoming customer calls
• Recovery Executive - Manages collections and past-due accounts

Metering Operations:

• Meter Manager - Oversees all metering operations and data collection
• Meter Supervisor - Manages meter inventory and specifications
• Meter Reading Supervisor - Manages daily reading operations and field teams
• Meter Reader - Collects water consumption data in the field
• Validator - Reviews flagged readings and consumption anomalies

Billing Operations:

• Billing Manager - Oversees entire billing cycle operations
• Billing Specialist - Executes billing cycles and processes exceptions

Operations & Maintenance:

• O&M Manager - Oversees maintenance and operation of water distribution system
• Field Force Technician - Performs maintenance and emergency repairs
• Dispatcher - Assigns and schedules work orders to field technicians

Asset Management:

• Asset Manager - Develops asset management strategies and investment priorities
• Plant Supervisor - Manages daily operations of water treatment facilities
• Assets Technician - Conducts field assessments of infrastructure condition

User Management

1. How do I invite new team members to SMART360?
   Log in as the system administrator, go to the "Invite Users" section, enter user details (email, name, department, role, permissions), and click Send Invitations.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL  - https://platform.bynry.com/onboarding/utility

2. What information is needed to invite a new user?
   You need the user's email address, full name, department, role, and permissions.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL  - https://platform.bynry.com/onboarding/utility

3. What happens after I send an invitation?
   The user receives a registration link via email. They must follow it, set a password, and complete account setup. 
4. Why hasn’t the invited user received the registration email?
   Ask them to check their spam/junk folder, ensure SMART360 emails are not blocked, or try resending the email.
5. Can I resend the verification email?
   Yes, revisit the sign-up page and re-enter the user's details to resend the email.
6. How can I check if a user has accepted the invitation?
   Go to the Invite Users section and check the Status column next to each invited user.
7. What should I do if a user’s status is not updating?
   Refresh the page, ensure the user was added correctly, and confirm you have permission to view them.
8. What if the ‘Status’ button is not working?
   Ensure your internet connection is stable, try logging out and back in, or contact SMART360 support.
9. How do I assign users to specific departments?
   During the invitation, select the appropriate department (e.g., Technicians, Call Center) to restrict access.
10. How do I assign roles and permissions to users?
    Choose the role during the invite process. Roles control what the user can see and do in SMART360.
11. Can I edit a user’s department or role later?
    Yes, go to the Users section and update the user's role or department from there.
12. What if the invitation email doesn’t reflect the assigned permissions?
    Ensure the role and department were correctly set during the invitation and that the user completed registration via the correct link.
13. Why is the invited user not seeing the expected access or features?
    Log out and log back in. Also, recheck their assigned role and department in User Management.
14. What should I do if there’s a form submission error during invitation?
    Ensure all mandatory fields are filled correctly and no special characters are used unless allowed.

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL  - https://platform.bynry.com/onboarding/utility

15. How do I fix invalid email or phone format errors?
    Double-check the formats: valid email structure (e.g., name@example.com) and proper numeric phone entry.
16. Can I invite multiple users at once?
    While not explicitly stated, you can invite multiple users individually by repeating the invitation steps for each.
17. Can different users have different roles and permissions?
    Yes, SMART360 allows role-based access. Assign roles like Customer Service Executive or Technician during the invitation.
18. What if a user is not visible in the user list after invitation?
    Refresh the page, verify the invitation was successful, and confirm you have the correct permissions.
19. Who can invite and manage users in SMART360?
    Only system admins or tenant admins can invite and manage user roles and permissions.
20. How can I ensure correct permission assignment on user registration?
    Make sure the invitation includes the right role/department, and the user registers using the provided email link.

ICP (Ideal Customer Profile)

1. What types of utilities are best suited for Smart360?
   Smart360 is tailored for small to mid-sized utilities, including water, electric, gas, and broadband providers, seeking to modernize their operations through cloud-based solutions.
2. How does Smart360 cater to the specific needs of different utility sectors?
   Smart360 offers modular solutions that can be customized to address the unique challenges and requirements of various utility sectors, ensuring flexibility and relevance.
3. Is Smart360 suitable for utilities transitioning from legacy systems?
   Yes, Smart360 is designed to facilitate a smooth transition from legacy systems, providing tools and support to modernize and streamline utility operations.
4. Can Smart360 handle the demands of rapidly growing utility companies?
   Absolutely. Smart360's scalable architecture ensures it can accommodate the evolving needs of growing utilities, supporting increased data volumes and user bases.
5. How does Smart360 support utilities aiming for digital transformation?
   Smart360 provides a comprehensive suite of tools that enable utilities to digitize their operations, enhance customer engagement, and leverage data analytics for informed decision-making.
6. What are the key indicators that my utility is ready for Smart360?
   Indicators include reliance on manual processes, challenges with data management, customer service inefficiencies, and a desire to adopt modern, cloud-based solutions.
7. Does Smart360 offer solutions for utilities with limited IT resources?
   Yes, Smart360's user-friendly interface and comprehensive support services make it accessible for utilities with limited in-house IT capabilities.
8. How can I assess if Smart360 aligns with my utility's goals?
   Bynry offers consultations and resources to help you evaluate how Smart360's features and benefits align with your utility's specific objectives and challenges.

System Requirements

1. What operating systems are compatible with SMART360?
   SMART360 supports Windows (version 10 or higher), macOS (version 10.15 Catalina or higher), and all latest stable Linux distributions.
2. Can I access SMART360 from my mobile device?
   Yes, SMART360 supports mobile access. You’ll need Android version 10 or higher or iOS version 15 or higher for a smooth experience.
3. Which web browsers are recommended for using SMART360?
   SMART360 works best with the latest versions of Google Chrome, Mozilla Firefox , Microsoft Edge, and Safari 
4. What internet speed is required to run SMART360 smoothly?
   A stable broadband connection with at least 5 Mbps download and 2 Mbps upload speed is recommended for optimal performance.
5. Can SMART360 work on slower internet connections?
   Yes, but you may experience delays in features like real-time updates or data migration if your speed falls below 2 Mbps.
6. What is the minimum hardware configuration required for running SMART360?
   Your system should have at least 4 GB RAM, an Intel i3 (8th gen) or equivalent AMD processor, 1280x768 resolution display, and 2 GB of free storage.
7. Is higher RAM recommended for better performance on SMART360?
   Yes, while 4 GB is the minimum, 8 GB or more is recommended for smoother performance, especially when multitasking.
8. Why does SMART360 require cookies to be enabled in my browser?
   Cookies are used to maintain user sessions and preferences. Disabling them may disrupt login and personalized features.
9. Do I need a PDF reader to use SMART360?
   Yes, a PDF reader is required to open and view downloadable reports and documents generated by the system.
10. Can SMART360 be accessed on Linux-based systems?
    Yes, the platform supports latest stable Linux distributions when accessed via compatible browsers.
11. How do I know if my browser version is compatible with SMART360?
    Check your browser's version and ensure it's at or above the recommended versions (e.g., Chrome 90, Firefox 88, etc.). Updating regularly ensures compatibility.
12. Will SMART360 work if my display resolution is lower than 1280x768?
    While it may load, a resolution lower than 1280x768 might cause layout or visibility issues, limiting usability.
13. Can SMART360 run on older hardware with low specifications?
    SMART360 may run, but performance and responsiveness may be degraded. It's best to meet or exceed the minimum hardware requirements.
14. What should I do if SMART360 features are loading slowly or not at all?
    Check for a stable internet connection, verify your system specs, ensure JavaScript and cookies are enabled, and confirm your browser is up to date.