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Smart360 System Settings Configuration - FAQs

Getting Started & Overview

Q1: What is the System Settings Configuration Management module and who are its users?

A: The System Settings Configuration Management module is a centralized interface for managing and analyzing all system configurations in Smart360. It's primarily designed for:

  • O&M Managers: Ensure consistent procedures, safety compliance, and operational optimization
  • System Administrators: Manage technical configurations and system parameters
  • Operations Teams: Configure work order types, field force parameters, and safety requirements

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/wx/settings

Q2: How do I access the System Settings Configuration Management interface?

A: To access the configuration management:

  • Log into your Smart360 system
  • Navigate to "service order" module in the main menu
  • from the side nav click on settings
  • The system displays a unified dashboard showing all configuration categories
  • Review configuration status indicators and usage analytics

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/wx/settings

Q3: What configuration categories are available in the system?

A: The system provides three main configuration categories:

  • Work Order Configuration: Work order types, sub-types, SLA rules, tax rates, safety requirements
  • Field Force Configuration: Certifications, rates, skills matrix, roles

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/wx/settings

Work Order Configuration Management

Q4: How do I create a new work order type in the system?

A: To create a new work order type:

  • Navigate to the "Work Order" tab in the configuration interface
  • Click the "Add New" button to create a new work order type
  • Enter mandatory fields: creator name, description, creation date
  • Configure SLA rules including response time and resolution time
  • Set tax rates and safety requirements as needed
  • Save the configuration and verify it appears in the active list

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/wx/settings

Q5: What information is required when configuring work order - types?

A: Work order type configuration requires:

  • Creator Name: Person responsible for creating the configuration
  • Description: Clear description of the work order type purpose
  • Creation Date: Date when the configuration was established
  • Status: Active/Inactive toggle for availability

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/wx/settings

Q6: How do I edit existing work order configurations?

A: To edit work order configurations:

  • Navigate to the Work Order tab and locate the configuration to modify
  • Click the "Edit" button next to the specific work order type

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/wx/settings

Q7: Can I deactivate work order types that are currently in use?

A: No, active work order types cannot be deactivated if they have pending or in-progress work orders:

  • When attempting to deactivate a work order type in use, the system opens a modal
  • The modal displays where the configuration is currently being used
  • Shows message: "You cannot deactivate this item right now"
  • Lists all dependent work orders and their current status
  • You must complete or reassign existing work orders before deactivation

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/wx/settings

Q8: How do I search for specific work order configurations?

A: To search for work order configurations:

  • Use the search bar at the top of the Work Order configuration tab
  • Enter search terms for work order type names or descriptions
  • The system filters results in real-time as you type

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/wx/settings

Field Force Configuration Management

Q9: What types of field force configurations can I manage?

A: Field force configurations include:

  • Certifications: Required qualifications with Active/Inactive status toggles
  • Rates: Base rates, overtime multipliers, and skill premiums
  • Skills: Skills matrix management for technician capabilities
  • Roles: Field personnel role definitions and responsibilities
  • Each configuration type has add, edit, and search capabilities

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/wx/settings

Q10: How do I manage technician certifications in the system?

A: To manage certifications:

  • Navigate to the "Field Force" tab in the settings
  • Locate the Certifications section
  • Click "Add New" to create new certification requirements
  • Use the Active/Inactive toggle to enable or disable certifications
  • Click "Edit" to modify existing certification details
  • Use the search bar to find specific certifications quickly

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/wx/settings

Q11: What happens when I try to deactivate a certification that's in use?

A: When deactivating certifications in use:

  • System prevents deactivation if the certification is assigned to active field personnel
  • A modal opens showing where the certification is currently being used
  • Displays message indicating you cannot deactivate it at this time
  • Lists all technicians currently holding this certification
  • You must remove or update technician certifications before deactivation

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/wx/settings

Q12: How do I configure rates for field force personnel?

A: To configure field force rates:

  • Access the Field Force tab and locate the Rates section
  • Click "Add New" to create new rate structures
  • Specify base rates for standard working hours
  • Define overtime multipliers for extended work periods

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/wx/settings

  • Navigate to the Work Order configuration tab
  • Select the specific work order type requiring safety protocols
  • Click "Edit" to access configuration details or add new to create packages
  • In the safety requirements section, select applicable safety protocols
  • Choose from predefined safety packages or create custom requirements
  • Save the configuration to enforce safety compliance for that work order type

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/wx/settings

Q14: What types of safety requirements can I configure?

A: Safety requirements include:

  • Personal Protective Equipment (PPE): Required safety gear specifications
  • Safety Protocols: Step-by-step safety procedures

Video URL - https://www.bynry.com/smart-utility-management-software

Platform URL - https://platform.bynry.com/wx/settings

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