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How to setup your account

Section 1: Account Creation and Activation

  1. How do I sign up for a SMART360 account as a Tenant Admin?
    • Visit the Sign Up page.
    • Fill in your Full Name, Work Email, Phone Number, Organization Name, Utility Service, and Designation.
    • Submit the form and check your email for a verification link.
  2. What should I do if I don't receive the verification email?
    • Check spam/junk folders.
    • Ensure SMART360 emails aren't blocked.
    • Revisit the sign-up page and try again.
  3. How do I verify my email and activate my account?
    • Open the verification email.
    • Click the provided link.
    • Set your password and submit.
    • Login using your email and new password.
  4. What do I do if the activation link isn’t working?
    • Try a different browser or incognito mode.
    • Ensure the link hasn’t expired (valid for 24 hours).
    • Copy and paste the full URL into your browser.
  5. Why is my form submission failing during sign-up?
    • Ensure all mandatory fields are filled.
    • Check for correct formats in phone number and email.
    • Avoid special characters in names and designations.

Section 2: Logging In

  1. How do I log in to SMART360?
    • Go to the Login Page.
    • Enter your registered email and password.
    • Click the Login button.
  2. Why am I getting a login error?
    • Check for typos and case sensitivity.
    • Make sure the account is activated.
    • Ensure cookies and JavaScript are enabled.
  3. What if my login still fails after multiple attempts?
    • Clear browser cache.
    • Use the Forgot Password feature.
    • Contact support if the issue persists.
  4. Can I change my password after logging in?
    • Currently not covered in the onboarding, but use Forgot Password for a reset.
  5. How to stay logged in without issues?
  • Use a supported browser.
  • Allow cookies.
  • Avoid logging in from multiple devices simultaneously.

Section 3: Password Management

  1. How do I reset my SMART360 password?
  • Go to the Login Page.
  • Click Forgot Password.
  • Enter your registered email.
  • Click the reset link from your email.
  • Set and confirm your new password.
  1. Why haven’t I received a password reset email?
  • Check spam/junk.
  • Ensure you typed the correct email.
  • Whitelist SMART360’s domain.
  • Request a new reset email.
  • Use it within the link’s validity period (typically 24 hours).
  1. What are the requirements for setting a new password?
  • Include uppercase, lowercase, numbers, and special characters.
  • Minimum length as required by SMART360.
  1. Reset completed but I still can’t log in. Why?
  • Ensure you're using the latest password.
  • Clear cache and cookies.
  • Double-check the registered email.

Section 4: Account Activation and Access

  1. How do I activate my SMART360 account after registration?
  • Click the activation link sent to your email.
  • You’ll be redirected to the password setup page.
  • Complete the process to gain access.
  1. Can I skip activation and log in directly?
  • No. You must activate your account via the email link first.
  1. What to do if I accidentally delete the activation email?
  • Reinitiate registration or contact support for assistance.
  1. Is account activation time-sensitive?
  1. How do I confirm if my account is activated?
  • Successful redirection and ability to log in confirms activation.

Section 5: Profile Management

  1. How do I update my tenant profile details?
  • Login to SMART360.
  • Navigate to the Onboarding Module.
  • Go to Organization Setup > Tenant Profile.
  • Edit the required fields.
  1. What information can I update in my profile?
  • Contact info, organization name, utility service, designation, etc.
  1. Can I update my email address?
  • Email address change is typically restricted. Contact support for this.
  1. Changes not saving in profile — why?
  • Ensure mandatory fields are filled.
  • Check for special character restrictions.
  • Look out for internet connectivity issues.
  1. Where can I find a guided product tour for profile updates?

Section 6: Troubleshooting and Support

  1. What should I do if I can’t access SMART360 after setup?
  • Double-check login credentials.
  • Ensure your account was activated.
  • Clear cache or try a different browser.
  1. Which browsers are supported by SMART360?
  • Latest versions of Chrome, Firefox, Edge, and Safari are recommended.
  1. How to clear cache and cookies in my browser?
  • Chrome: Settings > Privacy > Clear Browsing Data.
  • Firefox: Options > Privacy & Security > Cookies and Site Data.
  1. How to contact SMART360 support?
  • Look for the “Support” or “Help” option in the platform dashboard.
  • Alternatively, reach out through the contact details provided in the email communications.
  1. Where can I find all the product tours and documentation in one place?
  • Use this central SMART360 Documentation Portal for user guides, videos, and more.
    LINK :


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