Smart360 Utility Admin Dashboard - FAQs
Dashboard Overview & Navigation
Q1: What is the Utility Admin Dashboard and how do I access it?
A: The Utility Admin Dashboard is a centralized interface designed to manage utility configurations across all Smart360 modules. To access it, log in to Smart360 and navigate to Utility Setup from the main menu.Clicking on a Configured Utility card opens a detailed dashboard specific to that utility, offering a comprehensive view of its setup progress, configuration status, and key operational metrics.
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
A: Each configuration section displays as a card with its completion percentage and a "Configure Section" button at the bottom of the page. Click this button to navigate directly to that specific configuration area. The system maintains breadcrumb navigation so you can easily return to the dashboard and track your progress. Configuration sections can also be accessed throught the side navigation while inside the configured utility.
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Q3: What are the main operational areas displayed on the Utility Admin Dashboard?
A: The dashboard displays several key operational areas with real-time metrics and management tools:
- Financial Management: Monthly Revenue , Revenue Collection efficiency , and Outstanding Payments tracking
- Billing Operations: Billing Cycle Progress , Generated/Delivered/Paid bill counts, and billing issue alerts
- Customer Service: Service Requests, Complaints , and customer service performance metrics
- Field Operations: Work Orders , Technician Utilization, and recent work order status
- Meter Management: Meter readings, alerts, and data management with issue tracking
- Configuration Sections: Core System Settings , Staff & Access Control , Calendar & Scheduling , Service Areas , Pricing & Billing , and ID & Reference Numbers
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Configuration Management
Q4: Which configuration sections typically need attention first?
A: Based on common implementation patterns, the configuration should be prioritized in the step by step order:
- Core System Settings – Establishes the foundational setup required for all other configurations.
- User Access and Management – Ensures the right users have appropriate roles and permissions from the start.
- Calendar and Scheduling – Defines working days, holidays, and staff availability essential for task planning.
- Service Areas – Sets up the geographic zones where services will be delivered.
- Tariffs and Plans – Configures pricing structures and billing logic, critical for financial operations.
- IDs and References – Standardizes unique identifiers to maintain data consistency across the system.
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Q5: What does Service Areas configuration involve?
A: Service Areas configuration includes:
- Mapping geographic regions for service coverage
- Defining service boundaries and jurisdictions
- Configuring service area-specific regulations
- Establishing coverage maps for different utility types (water, electricity, gas)
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Q6: How do I set up Calendar & Scheduling configuration?
A: Calendar & Scheduling setup involves:
- Set up holidays and non-working days
- Configure working hours for each day
- Import standard holidays for your region
- Manage overtime and special schedules
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Operational Metrics & KPIs
Q7: How is Monthly Revenue Growth calculated?
A: Monthly Revenue Growth uses the formula: (Current Month Revenue - Previous Month Revenue) ÷ Previous Month Revenue × 100. For example, if last month's revenue was $100,000 and this month is $110,000, the growth rate is 10%.
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Q8: What does Collection Efficiency measure?
A: Collection Efficiency = (Total Amount Collected ÷ Total Billable Amount) × 100. This KPI shows what percentage of your billed amounts you're successfully collecting. A healthy utility typically maintains 95%+ collection efficiency.
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Q9: How do I interpret the outstanding payment percentages in revenue collection?
A: Aging buckets show how long outstanding amounts have been unpaid:
- 0-30 days: Recent bills, typically 60-70% of outstanding
- 30-60 days: Moderately overdue, should be 20-25%
- 60-90 days: Seriously overdue, target under 10%
- 90+ days: Critical collection issues, should be under 5% The percentage is calculated as: (Amount in Specific Bucket ÷ Total Outstanding) × 100
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Q10: What does Billing Cycle Progress show?
A: Billing Cycle Progress = (Completed Billing Tasks ÷ Total Billing Tasks) × 100. This tracks your current billing cycle completion, including bill generation, delivery, and payment processing. For example, with 52,430 total bills generated, 49,856 delivered, and 36,701 paid, you can track progress through each stage.
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Service Requests & Customer Service
Q12: How is Service Request Volume Growth calculated?
A: Request Volume Growth = (Current Open Requests - Previous Open Requests) ÷ Previous Open Requests × 100 - that month. This helps you understand if service requests are increasing or decreasing over time, indicating service quality trends.
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Q13: What does Complaint Resolution Rate measure?
A: Complaint Resolution Rate = (Resolved Complaints ÷ Total Complaints) × 100. This KPI shows how effectively you're addressing customer issues. Aim for 90%+ resolution rate within your target timeframe.
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Work Order Management
Q14: How is Work Order Completion Rate calculated?
A: Work Order Completion Rate = (Completed Work Orders ÷ Total Work Orders) × 100. This measures your field operations efficiency. The dashboard shows the count for completed, in progress, and overdue work orders for easy monitoring.
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Q15: What information is shown for recent work orders?
A: The dashboard displays the 5 most recent work orders with:
- Work order name/description
- Assigned technician or team
- Current status (Completed, In Progress, Overdue)
- Priority level
- Estimated completion time
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Q16: How do I handle overdue work orders?
A: Overdue work orders are highlighted on the dashboard -
To take action, click on "Manage Work Orders"—this will redirect you to the Dispatcher section of the Service Order module, where all service orders, including overdue ones, are listed. Use the filter option to view overdue service orders specifically, and proceed with the necessary actions.
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Meter Management & Readings
Q17: What does Reading Cycle Completion measure?
A: Reading Cycle Completion = (Completed Readings ÷ Total Scheduled Readings) × 100. This tracks how effectively you're collecting meter readings according to your scheduled cycles. Incomplete readings can impact billing accuracy.
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Q18: How is Meter Alert Rate calculated?
A: Alert Rate = (Total Meter Alerts ÷ Total Meters) × 100. This shows the percentage of your meter population generating alerts, helping you identify systematic issues or maintenance needs.
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Q19: What types of meter error messages are displayed?
A: The dashboard shows recent meter-related error messages including:
- Communication failures with smart meters
- Reading validation errors
- Tamper detection alerts
- Meter malfunction notifications
- Data transmission issues
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Troubleshooting & Issue Resolution
Q20: What should I do if I see conflicting information across modules?
A: If you notice inconsistencies:
- Check the timestamp of when each module was last updated
- Review recent configuration changes that might affect multiple modules
- Use the cross-module navigation to compare related settings
- Ensure all configuration sections are properly completed
- Contact support if data synchronization issues persist
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Best Practices & Optimization
Q21: How can I improve my collection efficiency metrics?
A: To improve collection efficiency:
- Review aging bucket distributions and focus on 60+ day accounts
- Optimize billing cycle timing and delivery methods
- Configure automated payment reminders and late fee structures
- Analyze payment patterns to identify high-risk customer segments
- Ensure pricing and billing configurations are accurately reflecting services
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
Data Management & Reporting
Q22: How do I ensure my configurations support optimal operational performance?
A: To optimize performance through configuration:
- Complete all configuration sections to 100% before going live
- Regularly review KPI trends to identify configuration-related issues
- Use the correlation engine to understand relationships between settings and performance
- Follow best practice recommendations provided in each configuration section
- Monitor the configuration health score and address identified issues promptly
- Keep configurations updated as business requirements evolve
Video URL - https://www.bynry.com/smart-utility-management-software
Platform URL - https://platform.bynry.com/onboarding/utility
No Comments