Product FAQs

Getting StartedWhat is Smart360, and how can it benefit my utility operations?Smart360 is a cloud...

Section 1: Account Creation and ActivationHow do I sign up for a SMART360 account as a Tenant Adm...

1. How do I invite a new user to SMART360?Answer:Log in to SMART360 as a System Admin.Navigate to...

FAQs: Organization Setup, Admin Management, Subscriptions, and DashboardOrganization Setup1. What...

System Admin Dashboard (ONB05US01)1. How can I check the current progress of my Organization Setu...

SMART360 Login Experience1. How do I log in to the SMART360 system?Answer:Navigate to the SMART36...

Managing Utilities in SMART3601. What should I do if I can’t log in to SMART360?Check credentials...

Permissions and Access Control Utility Services PermissionsHow do I assign permissions for utilit...

Setup Category: Consumer Categories FAQs1. What should I do if I can't access the Utility Setup s...

SMART360 Utility Configuration & Rate Management FAQs1. What is Rate Management in SMART360?Rate ...

Getting Started & Dashboard OverviewQ.1 How do I add a new utility in SMART360?Step 1: Log in to ...

Dashboard Overview & NavigationQ1: What is the Utility Admin Dashboard and how do I access it? A:...

Navigation & Interface OverviewQ1: How do I access the Core System Settings in Smart360?A: Naviga...

Getting Started & NavigationQ1: How do I access the User Management section in Smart360? A: Navig...

Getting Started & AccessQ1: How do I access the Calendar & Scheduling Management module in Smart3...

Getting Started & NavigationQ1: How do I access the Service Areas Management module in Smart360? ...

Getting Started & Dashboard OverviewQ1: How do I access the Plans & Tariffs Management module in ...

Getting Started & AccessQ1: How do I access the ID & Reference Format Settings in Smart360? A: Lo...

Getting Started & AccessQ1: How do I access the Data Migration module in Smart360? A: Navigate to...

Getting Started & AccessQ1: How do I access the Payment Gateway Integration in Smart360? A: Log i...

Getting Started & AccessQ: How do I access the Cso Dashboard in Smart360? A: To access the Comman...

Getting Started & Dashboard OverviewQ: How do I access the Consumer Management module in Smart360...

Getting Started & Application MethodsQ: How do I start a new service connection application in Sm...

Getting Started & NavigationQ: How do I access a new connection application for processing? A: To...

Getting Started & Dashboard OverviewQ: How do I access the Complaints Management module in Smart3...

Getting Started & Dashboard OverviewQ: How do I access the Service Request Management module in S...

Getting Started & Dashboard OverviewQ: How do I access the Outstanding Management module in Smart...

Getting Started & Dashboard OverviewQ: How do I access the Payments Management module in Smart360...

Getting Started & Dashboard OverviewQ: How do I access the Disconnection Request module in Smart3...

Getting Started & Dashboard OverviewQ: How do I access the Reconnection Request module in Smart36...

Getting Started & Dashboard OverviewQ: How do I access the Account Transfer Request module in Sma...

Getting Started & Dashboard OverviewQ: How do I access the Self-Service Portal Management module ...

Q1: What is the purpose of the Service & Complaints Configuration module?A: The Service & Complai...

Getting Started & Basic UsageQ1: What is the Meter Device Summary dashboard and who can access it...

Getting Started & AccessQ1: How do I access the Meter Reading Validation Dashboard in Smart360? A...

Getting Started & AccessQ1: How do I access the Meter Device Management module in Smart360? A: To...

Getting Started & AccessQ1: How do I access the Inventory Management module in Smart360? A: To ac...

Getting Started & AccessQ1: How do I access the Meter Service Orders module in Smart360? A: To ac...

Getting Started & AccessQ1: How do I access the Route Management module in Smart360? A: To access...

Getting Started & AccessQ1: How do I access the Read Cycle Management module in Smart360? A: To a...

Getting Started & AccessQ1: How do I access the Photo Meter Reads module in Smart360? A: To acces...

Getting Started & Basic UsageQ1: What is the Manual Reads Dashboard and who can use it? A: The Ma...

Getting Started & Basic UsageQ1: What is the Meter Reading Validation Dashboard and who can acces...

Getting Started & Basic UsageQ1: What is the Meter Read Guardian and who can access it? A: The Me...

Getting Started & Basic UsageQ1: What is the Manual Reading Validation system and who can access ...

Getting Started & Basic UsageQ1: What is the Meter Reading Format Management system and who can a...

Getting Started & Basic UsageQ1: What is the Meter Inventory Management system and who can access...

General Dashboard OverviewQ1: What is the Smart360 Billing Dashboard and who can access it? A: Th...

General Bill Cycle OverviewQ1: What is a bill cycle in Smart360 and why is it important? A: A bil...

General Template Management OverviewQ1: What is Bill Template Management in Smart360 and why is i...

General Bill Generation OverviewQ1: What is Bill Generation in Smart360 and how does it differ fr...

General Single Bill Generation OverviewQ1: What is Single Bill Generation in Smart360 and when sh...

General Master Bill Viewer OverviewQ1: What is the Master Bill Viewer in Smart360 and what is its...

General Printing and Distribution OverviewQ1: What is the Printing and Distribution module in Sma...

Getting Started & Dashboard OverviewQ1: What is the Service Order Dashboard and who should use it...

Getting Started & Basic SetupQ1: What is the Master section in Smart360 and what can I do here? A...

Getting Started & OverviewQ1: What is the Field Force Management module and who are the user type...

Getting Started & Dashboard OverviewQ1: What is the Dispatcher Management System and who are it's...

Getting Started & OverviewQ1: What is the System Settings Configuration Management module and who...

Getting Started & NavigationQ1: How do I access the Communication Hub Dashboard in Smart360? A: T...

Getting Started & NavigationQ1: How do I access the Individual & Bulk Messaging feature in Smart3...

Getting Started & NavigationQ1: How do I access the Contact List Management feature in Smart360? ...

Getting Started & NavigationQ1: How do I access the Workflows feature in Smart360? A: To access t...

Getting Started & NavigationQ1: How do I access the Message History feature in Smart360? A: To ac...

Getting Started & NavigationQ1: How do I access the Message Template Management feature in Smart3...