Smart360 Meter Device Management - FAQs
Getting Started & Access
Q1: How do I access the Meter Device Management module in Smart360?
A: To access the dashboard:
- Log into your Smart360 system
- Navigate to the "meter data" section from the main menu
- on the side nav there is a section of device management with 3 sections - meter, inventory and service order
- Click on meter and you will land on your desired meter device management page.
Platform URL - https://platform.bynry.com/mx
Q2: What are the different meter statuses available in the system? A: The system tracks four meter statuses:
- Assigned: Meters currently allocated to consumers and actively in service
- Unassigned: Meters that are available for deployment but not currently assigned
- Maintenance: Meters temporarily out of service for repairs or routine maintenance
- Disposed: Meters that have been permanently removed from service
Platform URL - https://platform.bynry.com/mx
Meter Inventory Management
Q4: what key metrics does the meter inventory dashboard display?
A: The dashboard displays key metrics:
- Total Meters: Complete count of all meters in the system
- Assigned Meters: Meters currently allocated to consumers
- unassigned meters: meters that are currently not assigned
- Under Maintenance: Meters temporarily out of service
- Disposed Meters: Meters permanently removed from service
- Use the tabs (All, Manual, Photo, Smart) to filter by meter type
Platform URL - https://platform.bynry.com/mx
Q5: How do I search for specific meters in the inventory?
A: The search function allows you to find meters by:
- Enter search terms in the search bar
- Search criteria include: Meter Number, Consumer Name, Account Number
- Use filters for Status, and Type
- Results will display matching meters with their current status and assignment
Platform URL - https://platform.bynry.com/mx
Q6: What information is displayed in the meter list view?
A: The meter list shows:
- Meter Number (auto-generated by system)
- device number
- utility service
- type
- premise
- Consumer Name
- Account Number (or "NA" if unassigned)
- Installation Date
- Last Reading date and value
- Current Status (Assigned, Unassigned, Maintenance, Disposed)
- actions
Platform URL - https://platform.bynry.com/mx
Adding New Meters
Q7: How do I add a new meter to the system?
A: To add a new meter:
- Click the "Add Meter" button from the meters list view
- The system will auto-generate a meter number
- Fill in mandatory fields: Device Number, Utility Service, Meter Type, Category, Subcategory
- Specify installation details: Premise, Floor, Location, Installation Date
- Add geolocation data (Latitude/Longitude) if available
- Optionally assign to a consumer using the toggle button
- Enter manufacturer details if known
- Click "Add Meter" to save or "Add & Next" to continue adding more meters
Platform URL - https://platform.bynry.com/mx
Q8: What are the mandatory fields when adding a new meter?
A: Mandatory fields include:
- Device Number: Physical identifier on the meter (non-editable after creation)
- Utility Service: Selected from onboarding configuration (non-editable)
- Meter Type: Manual, Photo, or Smart (non-editable)
- Category: Based on onboarding configuration
- Subcategory: Based on onboarding configuration
- Premise: Installation location from configured premises
- Installation Date: When the meter was physically installed
Platform URL - https://platform.bynry.com/mx
Q9: How does the consumer assignment work when adding a meter?
A: Consumer assignment process:
- Use the toggle button to enable consumer assignment section
- Select from available consumers
- If assigning during creation, provide First Reading and First Reading Date
- The system will update Assignment Status from "Unassigned" to "Assigned"
- Route and cycle information will automatically populate based on premise selection
Platform URL - https://platform.bynry.com/mx
Q10: How do I add multiple meters efficiently?
A: For bulk meter addition:
- Use the "Bulk Add" button to navigate to the data upload module
- Prepare your meter data in the required format
- Upload the file through the bulk upload interface
- Alternatively, use "Add & Next" when adding individual meters to continue adding without returning to the list
Platform URL - https://platform.bynry.com/mx
Meter Details & Information Management
Q11: What information is available in the detailed meter view?
A: The detailed view contains multiple tabs:
- Overview: Key stats, consumption tracking, and action buttons
- Readings: Historical consumption data and reading list
- Details: Technical specifications and meter information
- Allocation: Consumer assignment history and premise details
- Alerts: Validation alerts and issues
- Service Orders: Work order history and current maintenance
- Activity Log: Complete audit trail of all meter activities
- Notes: User-created notes and comments
Platform URL - https://platform.bynry.com/mx
Q12: How do I interpret the key statistics shown for each meter?
A: Key statistics include:
- Days in Service: Total days from installation to current date (or disposal)
- Installation Date: When the meter was physically installed
- Alerts: Number of alerts received in the last 3 months
- Last Maintenance: Date of most recent maintenance (shows installation date if no maintenance performed)
- Reading Cycle: Route and cycle information for reading schedule
Platform URL - https://platform.bynry.com/mx
Q13: How is consumption data tracked and displayed?
A: Consumption tracking shows:
- Last Month Consumption: Most recent usage with percentage change
- Monthly Average: Calculated average over available months (up to 12 months)
- Days Since Last Reading: Time elapsed since last recorded reading
- Next Reading Date: Automatically calculated based on reading cycle
- Historical Chart: Visual representation of consumption trends over time
Platform URL - https://platform.bynry.com/mx
Work Orders & Maintenance Management
Q14: How do I create a service order for a meter?
A: To create a service order:
- Click the "Service Order" button from the meter details view
- Select Service Type from available options (Maintenance, Replacement, Uninstall)
- Choose Standard Operating Procedure (SOP) from dropdown
- Enter Reason for the service order
- Specify scheduled date and any additional notes
- All fields are mandatory for service order creation
- Click "Create Service Order" to generate the work order
Platform URL - https://platform.bynry.com/mx
Q15: What types of service orders can be created?
A: Available service order types include:
- Maintenance: Routine maintenance, calibration, or repairs
- Replacement: Complete meter replacement due to age or failure
- Uninstall: Removal of meter from service location
- Each type requires specific documentation and may have different workflow requirements
Platform URL - https://platform.bynry.com/mx
Q16: How do I track the status of service orders?
A: in the detailed meter view, navigate to the work tab , from there the status of the service order can be tracked.
Service order tracking includes:
- Pending: Work order created but not yet started
- In Progress: Work is currently being performed
- Completed: Work has been finished and documented
- Cancelled: Work order was cancelled before completion
- View status updates in the Service Orders tab of the meter details
Platform URL - https://platform.bynry.com/mx
Consumer Allocation & Assignment
Q17: How do I assign or reassign a meter to a different consumer?
A: To reassign a meter:
Platform URL - https://platform.bynry.com/mx
Q18: How do I view the complete allocation history for a meter?
A: Iin the detailed meter view, navigate to the allocation tab.
The Allocation tab displays:
- Current Consumer: Active assignment with full contact details
- Previous Consumers: Historical assignments with date ranges
- Consumer Information: Name, account number, contact details, consumer type
- Premise Details: Location, area, sub-area, utility service
- Route & Reading Cycle: Current reading schedule information
- Total Consumption: Usage data for each assignment period
Platform URL - https://platform.bynry.com/mx
Q19: What happens when I unassign a meter from a consumer?
A: When unassigning a meter:
- Toggle off the consumer assignment in edit mode
- System will prompt for confirmation with consumer details
- Final reading must be recorded for billing purposes
- Meter status changes from "Assigned" to "Unassigned"
- Historical allocation data is preserved
- Meter becomes available for reassignment
Platform URL - https://platform.bynry.com/mx
Technical Specifications & Documentation
Q20: How do I manage technical specifications for meters?
A: Technical specifications management:
- Access the Details tab in meter view
- Basic Info and Technical sections display specifications
- Currently shows "NA" until settings configuration is complete
- Specifications are automatically populated based on manufacturer and model selection
- Contact system administrator for settings configuration updates
Platform URL - https://platform.bynry.com/mx
Q21: How do I add new manufacturers or models to the system?
A: To add manufacturers or models:
- When adding/editing a meter, use the dropdown for Manufacturer
- Click "Add New" button at the bottom of the dropdown
- Enter new manufacturer name in the single field form
- Click "Save" to add to the system
- For models, select manufacturer first, then use similar process for model dropdown
- If manufacturer is newly added, model field converts to input field
Platform URL - https://platform.bynry.com/mx
Status Management & Lifecycle
Q23: How do I change a meter's status in the system?
A: Status changes are managed through:
- Service Order: Create work orders that may change status to "Maintenance"
- Dispose: Permanently remove meter from service (requires "Unassigned" status)
- Change Premise: Move meter to different location while maintaining assignment
- All status changes are logged with timestamps and user information
Platform URL - https://platform.bynry.com/mx
Q24: How do I dispose of a meter properly?
A: To dispose of a meter:
- Ensure meter status is "Unassigned" (cannot dispose assigned meters)
- Click "Dispose" button from meter actions
- System will prompt: "This meter will be disposed, Do you still want to proceed?"
- Select "Yes" to continue
- Enter mandatory reason for disposal
- Click "Submit" to complete disposal
- Meter status changes to "Disposed" and is retained in system for historical records
Platform URL - https://platform.bynry.com/mx
Q25: What happens to meter data after disposal?
A: After disposal:
- All meter data is preserved in the system for historical reference
- Meter cannot be reactivated or reassigned
- Historical consumption and allocation data remains accessible
- Service history and technical specifications are maintained
- Meter appears in "Disposed" filter for reporting purposes
Platform URL - https://platform.bynry.com/mx
Alerts & Issue Management
Q26: How do I view and manage meter alerts?
A: in the detailed meter view, navigate to the alerts tab ,
Alert management includes:
- View alert count in the key statistics section
- Access detailed alerts in the Alerts tab
- Alerts are generated for RCNT, Faulty, and Exemption conditions
- Each alert shows: Alert name, creation date, and details button
- Click "Details" to navigate to meter validation page for specific alert
- Alerts are logged after validation process completion
Platform URL - https://platform.bynry.com/mx
Q27: What types of alerts can be generated for meters?
A: Common alert types include:
- RCNT (Recent): Newly installed meters requiring confirmation
- Faulty: Meters with operational issues affecting readings
- Exemption: Meters with special validation exemptions
- Validation Issues: Consumption spikes, zero readings, or pattern inconsistencies
- Maintenance Due: Meters requiring scheduled maintenance based on age or usage
Platform URL - https://platform.bynry.com/mx
Reporting & Data Export
Q28: How do I generate reports for meter management?
A: Reporting capabilities include:
- Export meter data from the list view using export functionality
- Generate consumption reports from individual meter views
- Access historical data through the readings tab
- Create custom reports using filter combinations
- Export data in standard formats (CSV, Excel) for further analysis
Platform URL - https://platform.bynry.com/mx
Q29: What consumption analysis tools are available?
A: Consumption analysis features:
- Historical Chart: Last 6 months of consumption data visualization
- Monthly Trends: Percentage changes and usage patterns
- Comparative Analysis: Compare consumption across different time periods
- Statistical Summary: Average consumption, peak usage, and trend analysis
- Reading Quality: Validation status and accuracy indicators
Platform URL - https://platform.bynry.com/mx
Troubleshooting & Best Practices
Q30: What should I do if I encounter errors while adding or editing meters?
A: Common troubleshooting steps:
- Ensure all mandatory fields are completed
- Verify device number is unique (system prevents duplicates)
- Check installation date is not in the future
- Confirm premise and consumer selections are valid
- If manufacturer/model fields show issues, verify settings configuration
- Contact system administrator for technical specification or configuration problems
- Review error messages for specific field validation issues
Platform URL - https://platform.bynry.com/mx
Q31: How do I handle meters that cannot be read or have consistent issues? A: For problematic meters:
- Create maintenance service orders to investigate issues
- Document problems in the Notes section
- Review alert history for patterns
- Consider meter replacement if issues persist
- Coordinate with field teams for physical inspection
- Update meter status to "Maintenance" during investigation
Platform URL - https://platform.bynry.com/mx
Q32: What are the best practices for meter lifecycle management? A: Best practices include:
- Regularly review meters approaching end of useful life
- Proactively schedule maintenance based on age and usage patterns
- Maintain accurate consumer assignment records
- Document all service activities and status changes
- Monitor alert trends to identify systematic issues
- Keep technical specifications current and complete
- Use bulk operations for efficiency when managing multiple meters
- Maintain proper audit trails for regulatory compliance
Platform URL - https://platform.bynry.com/mx
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