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User Role Permissions for SMART360(AU01US02)

User Role Permissions Document for SMART360

1. Overview

This document defines the permission framework for SMART360 based on detailed user personas. The permission structure ensures role-based access control while maintaining data security, operational efficiency, and regulatory compliance across all utility operations.

2. Permission Categories

Data Access Levels

  • Full Access: Complete read/write permissions with all capabilities
  • Read-Only: View permissions only, no modification capabilities. Can Search, Filter, Sort, Export
  • Partial Access: Can be access limited as per the capability

3. Role-Based Permission Matrix

System Admin (IT Director)

  • Full System Access
  • Visible Utility dropdown for selecting Specific Utility
  • Landing page: System admin dashboard

Utility Administrator

  • Landing page: Utility admin dashbord


Module/Function

Permission Level

Specific Capabilities

ONB

Full Access


Utility Setup

Full Access


CIS

Full Access


Master Data Management

Full Access


Billing Management

Full Access


Service Order Management

Full Access


Communication Hub

Full Access


Reports and Analytics

Read-Only


Asset management

Full Access


CSO Manager

  • Landing page: CSO Dashboard


Module/Function

Permission Level

Specific Capabilities

CIS

Full Access


Communication Hub

Full Access


Data Upload

Full Access


Integration Hub

Full Access


BX - Bill master

Read-Only


Service order - Dashboard

Read-Only

Only recent service orders card will be visible 

Reports and Analytics

Full Access


Plans and tariffs

Read-Only


Billing - Dashboard

Read-only


Utility - Invite User

Partial Access

Can Invite only Customer service department roles. Don't show other departments

Customer Executive

  • Landing page: CSO dashboard


Module/Function

Permission Level

Specific Capabilities

CIS - Dashboard

Full Access


CIS - Consumer Accounts

Full Access


CIS - Consumer Onboarding

Full Access


CIS - Services

Full Access


CIS - Complaints

Full Access


CIS - Disconnection 

Full Access


CIS - Reconnection

Full Access


CIS - Payments

Full Access


CIS - Outstanding Payments

Full Access


CIS - Transfer

Full Access


Billing - Bill master

Read-Only


Service order - Dashboard

Read-Only

Only recent service orders card will be visible

Call Center Representative

  • Landing Page: Consumer Accounts


Module/Function

Permission Level

Specific Capabilities

CIS - Consumer Accounts

Full Access


CIS - Consumer Onboarding

Full Access


CIS - Services

Full Access


CIS - Complaints

Full Access


CIS - Disconnection 

Full Access


CIS - Reconnection

Full Access


CIS - Payments

Full Access


CIS - Outstanding Payments

Full Access


CIS - Transfer

Full Access


BX - Bill master

Read-Only


Service order - Dashboard

Read-Only

Only recent service orders card will be visible

Recovery Executive

  • Landing Page: Outstanding page


Module/Function

Permission Level

Specific Capabilities

CIS - Payments

Full Access


CIS - Outstanding

Full Access


BX - Bill master

Read-Only


Meter Manager

  • Landing Page: Meter dashboard


Module/Function

Permission Level

Specific Capabilities

Meter Data 

Full Access


CIS - Consumer Accounts

Read-Only


Service order - Dashboard

Read-Only

Only recent service orders card will be visible

Reports and Analytics

Full Access


Com Hub

Full Access


Integration hub

Full access


Data Upload

Full Access

Upload and update Meter related data

Billing - Dashboard

Read-only


Utility - Invite User

Partial Access

Can Invite only Meter department roles. Don't show other departments

Meter Supervisor (Device Manager)

  • Landing Page: Meter Data - Device management 


Module/Function

Permission Level

Specific Capabilities

Meter Data - Device management

Full access


Meter Data - Settings - Manufacturer

Full access


Service order - Dashboard

Read-Only

Only recent service orders card will be visible

Reports and Analytics

Full Access


Com Hub

Full Access


Integration hub

Full access


Meter Reading Supervisor

  • Landing Page: Validation dashboard


Module/Function

Permission Level

Specific Capabilities

Reading validation dashboard

Full access


Meter Data - Routes

Full access


Meter Data - Read Cycle

Full access


Meter Data - Meter reads

Full access


Meter Data - Validation

Full access


Meter Data - Settings - Meter Read format

Full access


Meter Data - Settings - Service executive

Full access


Meter Data - Settings - Meter readers code

Full access


Reports and Analytics

Full Access


Com Hub

Full Access


Meter Reader

Module/Function

Permission Level

Specific Capabilities

Mobile Interface

Full Access


Validator
  • Landing Page: Validation dashboard


Module/Function

Permission Level

Specific Capabilities

Reading validation dashboard

Full access


Meter Data - Validation

Full access


Meter Data - Settings - Meter readers code

Full access


Billing Manager

  • Landing page: billing dashboard


Module/Function

Permission Level

Specific Capabilities

Billing 

Full Access


CIS - Consumer Accounts

Read-Only


Service order - Dashboard

Read-Only

Only recent service orders card will be visible

Meter data - Dashboard

Read-Only


Meter data - Validations

Read-Only


Reports and Analytics

Full Access


Com Hub

Full Access


Integration hub

Full access


Data Upload

Full Access

Upload and update Meter related data

Plan and tariff

Full access


Utility - Invite User

Partial Access

Can Invite only Billing department roles. Don't show other departments

Billing Specialist

  • Landing page: Billing - Create bill generation


Module/Function

Permission Level

Specific Capabilities

Billing - Create bill generation

Full Access


Billing - Bill Setup

Full Access


Billing - Single bill generation

Full Access


Billing - Bill master

Read-Only


Plan and tariff

Full access


Printing Vendor (External Partner)

  • Landing page: Billing - Printing and Distribution


Module/Function

Permission Level

Specific Capabilities

Billing - Printing and Distribution

Full Access


O&M Manager

  • Landing Page: Service order dahboard


Module/Function

Permission Level

Specific Capabilities

Service Order

Full Access


CIS - Consumer Accounts

Read-Only


Meter data - device management

Read-Only


Reports and Analytics

Full Access


Com Hub

Full Access


Integration hub

Full access


Data Upload

Full Access

Upload and update Meter related data

Utility - Invite User

Partial Access

Can Invite only O&M department roles. Don't show other departments

Field Force Technician

Module/Function

Permission Level

Specific Capabilities

Mobile Interface

Full Access


Dispatcher

  • Landing Page: Service Order - Dispatcher


Module/Function

Permission Level

Specific Capabilities

Service Order - Dispatcher

Full Access


Service Order - Search

Full Access


Asset Manager

  • Landing page: asset Dashboard


Module/Function

Permission Level

Specific Capabilities

Asset management 

Full Access


CIS - Consumer Accounts

Read-Only


Utility - Invite User

Partial Access

Can Invite only Asset department roles. Don't show other departments

Plant Supervisor

  • Landing page: asset Dashboard


Module/Function

Permission Level

Specific Capabilities

Asset management 

Full Access


Assets Technician

  • Landing page: asset Dashboard


Module/Function

Permission Level

Specific Capabilities

Asset management 

Full Access



5. Security and Compliance Rules

Data Privacy

  • Customer personal information requires specific role justification
  • Financial data access limited to business need
  • Audit trails mandatory for all customer data access

Regulatory Compliance

  • All utility data modifications logged with user identification

This permission framework ensures that each user role has appropriate access to perform their duties effectively while maintaining security, compliance, and operational integrity across the SMART360 platform.