Recently Updated Pages
05 Growth & CSM Business Roadmap Jun-25 to Dec-26
04 Goals & KPIs
03 Growth & CSM Business Pillars
02 Business Context and Utility Key Challenges
SOC 2 Overview
1. What is SOC 2?SOC 2 (System and Organization Controls 2) is a security and trust compliance fr...
Profile Details Test Cases - CSS01US11
Test Case 1: Authentication and Tab Display ValidationTest Case MetadataTest Case ID: CSS01US11_T...
What do we need from CSMs?
Product managers dodge calls with CSMsPMs are getting frustrated with continous -> "make me under...
Dynamic Labelling for the entities across SMART360
1. Example a meter can also be a bin/trash can/property.
Customer Onboarding Data Setup
Technical Specification Document1. OverviewThis document outlines the design and implementation s...
Subscription Management (ONB08US01)
1. Problem StatementUser Role: System Admin (IT Director)Pain Points:No centralized interface to ...
Things to assess
As a b2b cloud saas platform what security certificates we need?Check the 10 RFPs shared by Nitha...
Utility Plans & Tariffs Management Test Cases - ONB02US05
Test Scenario SummaryThis comprehensive test suite covers all 20 acceptance criteria for the Util...
Account Transfer Request Test Cases - CIS01US12
Test Case 1: Verify consumer search by name with auto-suggestions displays accurate resultsTest ...
Payments Management Test Cases - CIS01US09
Test Case 1: Consumer Search by Name FunctionalityTest Case MetadataTest Case ID: CIS01US09_TC_00...
New Service Connection Application Form Test Cases - CIS01US03
Test Case 1: single-page application form displayTest Case MetadataTest Case ID: CIS01US03_TC_001...
Core System Settings Test Cases - ONB02US02
Test Case 1: Three-Tab Navigation Interface DisplayTest Case MetadataTest Case ID: ONB02US02_TC_0...
Service Areas Management Test Cases- ONB02US08
Test Scenario Analysis & Gap IdentificationA. Functional Test Scenarios CoveredEntity Type Manage...
ID & Reference Format Settings Test Cases- ONB02US07
Test Case 1: Basic Login and Navigation AccessTest Case MetadataTest Case ID: ONB02US07_TC_001 Ti...
Non Tech Checklist
SOC 2 Non-Technical Control Tasks1. Policy Creation & Documentation (may need help from Tech Team...
Tech Checklist
Identity & Access ManagementUse IAM roles and policies — restrict permissions based on least priv...