Search Results

1. Problem StatementUser Roles:Billing Manager: Oversees the entire billing operation across multiple regions and service areasBilling Specialist: Handles day-to-day billing operations and resolves exceptionsRegional Supervisor: Responsible for billing perform...

1. Problem StatementSystem Admins faced challenges with complex and time-consuming onboarding while setting up their organizations and utilities in SMART360. The previous lack of real-time progress tracking, actionable insights, and guided assistance led to:Un...

1. Problem StatementCore ProblemCSO Managers and Agents face challenges in efficiently tracking service requests, managing billing information, and monitoring performance metrics. Without an optimized dashboard, they struggle to prioritize tasks, track payment...

1. Problem StatementUser Role: Billing ManagerUnable to generate bills for individual consumers outside of billing cyclesForced to wait until the next billing cycle to address consumer disputes or correctionsDifficulty handling mid-cycle activation requiring i...

1. Problem StatementPain Points:For Billing Administrator:Lack of visibility into bill generation errors leading to confusion and a "black box" experienceInability to quickly fix data issues when errors are identifiedFragmented workflow requiring switching bet...

PROCESS NAME Manufacturer Setting (AX06P1)   FEATURE / USER STORY NAME Add Manufacturer (AX06P1US01/Critical/S1)   DESCRIPTION Enable back-office users to add manufacturers in the SMART360 platform, ensuring streamlined asset registration and accurate m...

PROCESS NAME Manufacturer Setting (AX06P1)   FEATURE / USER STORY NAME View Manufacturer (AX06P1US02/Critical/S1)   DESCRIPTION Allow back-office users to view and verify manufacturer details in a list format, ensuring easy access to accurate informatio...

PROCESS NAME Manufacturer Settings (AX06P1) FEATURE Search, Sort, Filter, and Download Manufacturers (AX06P1US03/Critical/S1) DESCRIPTION Enable back-office users to efficiently search, sort, filter, and download manufacturer details to streamline the m...

Process Name Functionality Setting (AX06P4) Feature/User Story Name Add Functionality (AX06P4US01) Description Enable back-office users to add functionalities of their utility in the SMART360 platform, ensuring that these functiona...

Process Name Functionality Setting (AX07P2) Feature/User Story Name View Functionality (AX07P2US02/Critical/S1) Description Allow back-office users to view and verify functionality details in a list format, ensuring easy access to accurate information for...

Process Name Functionality Settings (AX06P4) Feature/User Story Name Search, Sort, Filter Functionalities (AX06P4US03) Description Enable back-office users to efficiently search, sort, and filter functionality details in the SMART360 platform, ensuring ea...

Asset Category Add Asset Category PROCESS NAME Asset Category Management (AX06P2)   FEATURE / USER STORY NAME Add Asset Category (AX06P2US01/Critical/S1)   DESCRIPTION Enable back-office users to add new asset categories in the SMART360 platform...

Asset Type Add Asset Type PROCESS NAME Asset Type Management (AX06P3)   FEATURE / USER STORY NAME Add Asset Type (AX06P3US01/Critical/S1)   DESCRIPTION Enable back-office users to add new asset types in the SMART360 platform, ensuring streamline...

Failure Modes Add Failure Mode PROCESS NAME Failure Mode Management (AX06P4)   FEATURE / USER STORY NAME Add Failure Modes (AX06P4US01/Critical/S1)   DESCRIPTION Enable back-office users to add failure modes for a specific asset type in the SMAR...

Conditions Conditions Category Add Conditions Category PROCESS NAME Condition Management (AX06P5)   FEATURE / USER STORY NAME Add Asset Category (AX06P5US01/Critical/S1)   DESCRIPTION Enable back-office users to add asset categories for condi...

Dimensions Add Dimensions PROCESS NAME Asset Type Management (AX06P6)   FEATURE / USER STORY NAME Add Dimension (AX06P6US01/High/S2)   DESCRIPTION Enable back-office users to create custom data fields (dimensions) for specific asset types in the...

PROCESS NAME Criticality Management (AX06P7)   FEATURE / USER STORY NAME Add Criticality Parameter (AX06P7US01/High/S1)   DESCRIPTION Enable back-office users to add new criticality parameters in SMART360 for analyzing risks associated with utility asse...

PROCESS NAME Criticality Management (AX06P7)   FEATURE / USER STORY NAME View Criticality Parameter (AX06P7US02/High/S1)   DESCRIPTION Enable back-office users to view a list of all criticality parameters used in risk analysis. Each parameter is display...

PROCESS NAME Criticality Management(AX06P7)   FEATURE / USER STORY NAME Search, Sort, Filter, and Download Parameters (AX06P7US03/High/S2)   DESCRIPTION This feature enables back-office users to efficiently search, sort, filter, and download the list of...

Billing Dashboard User Story1. Problem StatementFor Billing ManagerLacks a consolidated view of all billing data across cycles, zones, and time periodsHas difficulty tracking billing exceptions and failures requiring attentionCannot easily monitor financial me...