Mahendra Rajpurohit

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Mahendra Rajpurohit updated page 2. Customer Health Program
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Mahendra Rajpurohit updated page 5. NPS Program
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Mahendra Rajpurohit updated page 4. QBR Program
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Mahendra Rajpurohit updated page 3. CSAT Program
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Mahendra Rajpurohit updated page 2. Customer Health Program
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Mahendra Rajpurohit updated page 1. Customer Journey
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Mahendra Rajpurohit updated chapter 3. Customer Success (Experience)
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Mahendra Rajpurohit created page 4. Ticketing Tool (Odin)
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Mahendra Rajpurohit created page 3. Escalation Framework
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Mahendra Rajpurohit updated page 2. SLA Support
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Mahendra Rajpurohit updated page 1. Knowledge Base
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Mahendra Rajpurohit updated page 7. 12-Week Implementation Plan
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Mahendra Rajpurohit updated page 6. Adoption - How to measure & Report?
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Purpose: Establishes the utility organization’s identity in SMART360 and links it with the subscr...

The Onboarding module sets the foundation for all other SMART360 processes. It includes:Organizat...

Timeline:Owner:Deliverables Support needed: Review Process Onboarding Validation (Setting an...

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