Growth & CSM
The Growth & CSM team is responsible for ensuring that every utility successfully experiences the full value of SMART360. From the very first interaction, this team partners with customers to deliver seamless onboarding, drive adoption, provide effective training, and deliver ongoing support. Their mission is to ensure measurable customer success, foster long-term relationships, and generate trusted referrals that fuel Bynry’s growth.
By combining product expertise with a customer-first approach, the team not only enables utilities to achieve operational efficiency with SMART360 but also champions customer outcomes that translate into lasting partnerships.
Vision, Mission, Goals
This section defines the guiding purpose of the Business Operations Team. It outlines the team’s long-term vision, the mission ...
Initiatives
This section highlights the key initiatives driven by the Growth & CSM team. It covers project plans, defined ownership, and th...
Knowledge Base
This section serves as the playbook for building and scaling the Growth & CSM function at Bynry. It will capture best practices...
Check-In
This section documents all recurring and ad-hoc check-ins conducted across the Growth & CSM function. It includes team-level ch...
Utility Accounts
This section serves as the central hub for tracking all live customer accounts within the CSM function. It provides a structure...
Vision, Mission, Goals
This section defines the guiding purpose of the Business Operations Team. Business Operations at BYNRY is the backbone of organ...
Smart360 V2 Configuration Guide
Project Name
Timeline:Owner:Deliverables Support needed: Review Process Onboarding Validation (Setting and Configuration validation) la...