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1. Executive Summary
Smart360 V2 Configuration Guide
Purpose of This DocumentThis guide serves as a step-by-step configuration playbook with the following purpose:Primary Reference → For admins to configure SMART360 in the correct sequence.Consistency & Accuracy → Avoids errors from configuring modules in the wr...
2. Onboarding
Smart360 V2 Configuration Guide
The Onboarding module sets the foundation for all other SMART360 processes. It includes:Organization SetupUtility SetupData ManagementIntegrations
2.1 Organization Setup
Smart360 V2 Configuration Guide
Purpose: Establishes the utility organization’s identity in SMART360 and links it with the subscription plan.Step 1: NavigateGo to Onboarding → Organization Setup in the Admin Console.Step 2: Enter Organization DetailsFieldTypeDescriptionExample✅ Best Practice...
2. Data Migration Playbook
Initiatives
1. Onboarding & Adoption
3. Escalation Framework
Initiatives
2. Operational Support
4. Ticketing Tool (Odin)
Initiatives
2. Operational Support