3. Customer Success (Experience)

This initiative ensures that utilities realize the full value of SMART360 in their operations. The Growth & CSM team works with utility stakeholders to define clear business values and KPIs, track progress on a quarterly basis, and conduct QBRs with utility management. In addition, the team regularly collects NPS and CSAT feedback from business users within the SMART360 platform to measure satisfaction, identify improvement areas, and continuously strengthen customer outcomes.