1. Onboarding & Adoption

The Growth & CSM team leads the end-to-end onboarding journey for utilities, ensuring a smooth transition onto SMART360. The focus is on driving adoption through structured training, guided support, and clear success pathways. Beyond individual implementations, this initiative also emphasizes building scalable frameworks, processes, and tools that can support the onboarding and management of 1,000+ utilities efficiently while maintaining a consistent, high-quality experience.