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1. Utility Decision Makers Who they are:Title: General Manager, Director of Operations, CTO, CIO, or Utility Board MembersOrganization: Small to mid-sized municipal utilities, cooperatives, or private utilitiesExperience: 10–25+ yearsGoals:Improve operationa...

1. Is SMART360 easy to use for billing and customer service teams?Yes, SMART360 is designed with user-friendliness in mind, particularly for billing and customer service teams. The platform integrates customer service and billing functions, allowing for effici...

1. How can we integrate our solution with SMART360?SMART360 offers robust integration capabilities, allowing seamless connectivity with third-party solutions. This is achieved through open APIs and standardized data exchange protocols, ensuring smooth interope...

1. What is Bynry’s mission and strategic vision?Bynry's mission is to empower utilities, especially small and mid-sized providers, with innovative digital solutions that enhance operational efficiency, customer satisfaction, and regulatory compliance. Through ...

1. How does SMART360 help utilities modernize operations?SMART360 empowers utilities to modernize by providing a comprehensive suite of tools that enhance operational efficiency and customer engagement. The platform integrates advanced analytics, real-time mon...

1. What is SMART360, and how does it differ from traditional utility platforms?SMART360, developed by Bynry, is a cloud-based, AI-powered utility management platform specifically designed for small to mid-sized utilities in North America. Unlike traditional ut...

1. What is Bynry’s mission and values?Bynry's mission is to empower utilities with innovative digital solutions that enhance operational efficiency, customer satisfaction, and regulatory compliance. The company values integrity, collaboration, customer-centric...

1) How do you handle billing collection?-> SMART360 offers a comprehensive, cloud-based utility billing solution that manages the entire billing lifecycle:​Data Ingestion: You can import raw meter data into SMART360, which supports both manual uploads and int...

Bynry Demand Generation Team - FAQ DocumentThis FAQ document is intended to support internal team members and new hires working in the Demand Generation function for Smart360 at Bynry, a B2B SaaS company. It covers team roles, tools, strategy, processes, and m...

Business Development FAQ Areas (for Chatbot)Q1: What is the organizational structure of the Business Development team?The Business Development team is typically divided into roles such as Regional Directors, Sales Development Representatives (SDRs), and Partne...

1. Team Structure & RolesQ: What is the structure of the Engineering team? A: Our team is structured across Frontend, Backend, DevOps, QA, Mobile. Each group works closely with Product, Design, and Customer Success.Q: What are the key roles and responsibilitie...

Product Management FAQs (for Chatbot)1. Product RoadmapsWhere can I find the latest product roadmap?The roadmap is maintained in [Notion/Jira/Confluence] and updated quarterly. It includes major epics, milestones, and OKR alignment.What’s the typical timeline ...

Q: How can I access a customer's profile? A: Customer profiles are available in Odin (Zamaad). You can search by customer name or email to view ticket history, contact info, and internal notes.Q: Where can I find product usage and adoption analytics? A: Usage ...

1. Job OpeningsQ1: How can I view current open roles across departments? You can access the list of current open roles by visiting our internal job board or the careers page on our company website. Each listing includes detailed job descriptions, responsibilit...

BYNRY Emergency Situations & Crisis Management1. NATURAL DISASTERS & WEATHER EMERGENCIESQuestion 1: What should I do during warning of heavy rains, floods, or other natural calamities that prevent me from coming to the office or working normally?Response: Duri...

1. Where can I access the latest Profit & Loss (P&L) statements?You can view the quarterly and annual P&L statements via the Finance portal under Reports > P&L Statements. For access restrictions, contact finance-support@yourcompany.com.2. How do I request a c...

🔹 GENERAL FAQs ABOUT SMART360 AND BYNRYWhat is SMART360? SMART360 is a next-generation, cloud-based Software as a Service (SaaS) platform developed by Bynry to help small and mid-sized water utilities modernize their operations. It consolidates critical utilit...

Getting StartedWhat is Smart360, and how can it benefit my utility operations?Smart360 is a cloud-based, AI-powered utility management software designed for small and mid-sized utility companies. It streamlines billing, customer service, asset management, and ...

Section 1: Account Creation and ActivationHow do I sign up for a SMART360 account as a Tenant Admin?Visit the Sign Up page.Fill in your Full Name, Work Email, Phone Number, Organization Name, Utility Service, and Designation.Submit the form and check your emai...

1. How do I invite a new user to SMART360?Answer:Log in to SMART360 as a System Admin.Navigate to Organization Setup > Invite Users.Fill in the user's email, name, department, and role.Click Send Invitation.The user will receive an email with a registration li...