The roadmap is maintained in [Notion/Jira/Confluence] and updated quarterly. It includes major epics, milestones, and OKR alignment.
What’s the typical timeline for a new feature (MVP to GA)?
MVPs typically go from discovery to release within 1–2 sprints. Enhancements or complex features may span 2–3 quarters.
How do product initiatives tie into company OKRs?
All roadmap items are tagged against OKRs in our planning tool to ensure alignment with revenue, engagement, or scalability goals.
How do I know if something is in discovery or in delivery?
Each roadmap card is labeled with status: Discovery, Validated, In Development, QA, Shipped.
What criteria do we use for prioritizing features?
We follow a RICE scoring model—Reach, Impact, Confidence, Effort. Customer demand, revenue potential, and technical feasibility are key factors.
2. Feature Requests
How can a customer or team member request a feature?
Internal: Submit via Jira → Product Request board.
External: Requests are tracked via CSM inputs, Intercom tags, or Productboard customer portal.
What are the top requested features currently?
Top 3 features this quarter include:
Offline mode in mobile app (Fieldforce)
Exportable dashboards
Auto-sync with 3rd party tools (e.g., Salesforce, Zoho)
How do we track the status of a request?
All feature requests are assigned a status: Pending, Backlog, Planned, In Dev, Released.
Can I vote on a feature?
Yes, Productboard and our internal Slack #product-feedback channel allow for voting and emoji reactions.
3. User Feedback
Where is customer feedback collected and stored?
Centralized in Productboard, with sources from Intercom, NPS surveys, CSAT, and CRM notes from CSMs.
How often do we run user interviews or surveys?
Bi-monthly for high-impact personas. Surveys are sent quarterly via email and in-app.
How is feedback analyzed and actioned?
PMs tag feedback by theme (e.g., mobile UX, performance issues) and prioritize via impact score. Insights are shared in the monthly Product Pulse deck.
4. Market Research
Where can I find competitor comparisons?
A maintained Competitor Matrix is in Confluence, with head-to-head feature comparisons, SWOT analyses, and pricing details.
Do we maintain customer personas?
Yes. We have personas for Consumer, Fieldforce, Admin, and Backend Ops. Each persona has defined goals, pain points, and preferred workflows.
What sources do we use for market insights?
Gartner reports, McKinsey trend dashboards, industry blogs, and customer interviews.
5. Product Documentation
Where is our user-facing product documentation?
Hosted at [docs.example.com] or integrated in the Angular frontend via a help widget.
Where are internal PRDs and specs stored?
Stored in Confluence or Notion under Product > Specs. Each PRD includes problem statement, goals, user stories, wireframes, and dependencies.
Are there version histories?
Yes, tracked via GitHub (for APIs) and Confluence update logs (for specs and guides).
6. Release Schedules
What’s our release cadence?
Web (Angular/Django) – every 2 weeks Mobile (iOS/Android) – monthly Backend services – Continuous Deployment with approval gates
How are stakeholders notified of new releases?
Via Slack #release-updates, release notes on Notion, and customer-facing emails for major changes.
Is there a beta user program?
Yes. Teams can nominate users via the Beta Feedback Form.
7. Product Strategy
What’s the long-term product vision?
To be the most intuitive, scalable, and field-optimized platform for utility management across geographies.
What’s our North Star metric?
Monthly Active Fieldforce Users completing Jobs in under X minutes.
What are our current strategic themes?
Mobile-first experience
Intelligent automations
Seamless 3rd-party integrations
Self-serve analytics
8. Pricing Information
Where can I view the current pricing plans?
Located in the Sales Wiki and at [pricing.example.com].
Do we offer custom enterprise pricing?
Yes. Sales and Product collaborate to define custom SLAs and pricing models based on volume and feature access.
Are there any upcoming pricing changes?
A/B tests are being run for new field-based pricing bundles for Q3.
9. User Stories / Use Cases
Where can I find common user journeys?
Defined in our User Journey Map located in Miro and linked via Confluence.
Do we use standard templates for stories?
Yes, we follow the Gherkin syntax: “As a [role], I want to [action], so that [benefit].”
Can I see real examples of customers succeeding with our product?
Case studies are maintained by Marketing and accessible in the Sales toolkit folder.
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