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User Story: AI-Powered Data Migration & Transformation1. Problem StatementUtilities migrating from legacy systems to SMART360 face significant challenges in data migration and transformation. The process is:Time-consuming, taking weeks to migrate critical util...

1. Problem StatementCore ProblemUsers lack visibility into the detailed configuration process for utility setup, making it difficult to understand the exact progress and remaining steps.Pain PointsInability to track specific configuration stepsUnclear which st...

1. Problem StatementCore Problem: The current user management interface is basic and lacks crucial functionality for efficient user administration. The UI provides minimal guidance, has limited filtering capabilities, and offers no clear information architectu...

1. Problem StatementCore ProblemUtility organizations lack a centralized, flexible system for managing organizational calendars, holidays, and working hours, leading to:Inconsistent holiday trackingManual holiday management processesDifficulty in maintaining a...

1. Problem StatementCore ProblemThe SMART360 system has an outdated and unintuitive login interface, with specific issues in the password management flows (forgot password and password setup screens). The current interface lacks clear instructions, modern desi...

1. Problem StatementUtility AdministratorLacks an intuitive overview of active versus inactive plans and tariffsHas difficulty tracking recently modified tariffs and their current statusStruggles to manage multiple tariff types across different utility service...

1. Problem StatementUser Roles:System Admin: IT professionals responsible for overseeing all technical infrastructureUtility Administrator: Responsible for configuring system settings and managing master dataOther Administrative Roles: Including CSO Manager, B...

1. Problem StatementUser Role: Utility AdministratorPain Point 1: Limited customization options for ID formats with fixed structure (prefix, utility service, date element, sequence number)Pain Point 2: Minimal contextual help for understanding format component...

1. Problem StatementCore ProblemUsers lack visibility into the detailed configuration process for utility setup, making it difficult to understand the exact progress and remaining steps.Pain PointsInability to track specific configuration stepsUnclear which st...

1. Problem StatementUser Roles IdentifiedTenant Admin: Super admin with highest level access across all utility operationsUtility Admin: Utility-level administrator managing regional operationsCIO Admin: Technology administrator overseeing system configuration...

1. Problem StatementFor Customer Service Representative (CSO Manager/Customer Executive/Call Center Representative):Inability to efficiently manage and view comprehensive consumer account information in a single interfaceLimited visibility into detailed consum...

1. Problem StatementFor CSO Manager:Lack of comprehensive complaint analytics and visibility across different complaint categories and prioritiesInability to track complaint resolution performance against service level agreements (SLA)Limited visibility into t...

1. Problem StatementUser Roles Identified:Customer Executive - Front-line staff handling walk-in customers for new service connection applicationsPain Points by User Role:Customer Executive:Manual data entry across multiple applications causes delays and error...

1. Problem StatementUser Roles Identified:Customer Executive: Front-line staff handling walk-in customers and processing applicationsUtility Administrator: System admin responsible for configuring workflows and reviewing applicationsPain Points by User Role:Cu...

1. Problem StatementUser Roles IdentifiedBased on the service request management context, the primary user roles facing these problems are:Call Center RepresentativeHandles 40-50 customer calls daily and creates service ordersServes as the primary interface be...

1. Problem StatementUser Roles IdentifiedUtility Administrator - Responsible for system configuration and business rule managementCSO Manager - Oversees customer service operations and complaint resolution processesPain Points by User RoleUtility Administrator...

1. Problem StatementFor Utility Administrator:Lack of unified view of all critical utility operations and KPIs across departmentsInability to quickly identify operational issues requiring immediate attentionScattered information across multiple systems making ...

1. Problem StatementUser Roles Identified:Recovery Executive: Collections specialist responsible for managing delinquent accountsCSO Manager: Customer service operations manager overseeing collection strategiesBilling Manager: Oversees billing operations and r...

1. Problem StatementUser Roles Identified:Billing Manager - Oversees payment processing and revenue managementRecovery Executive - Manages collections and payment arrangementsCustomer Executive - Processes customer payments at service centersPain Points by Use...

1. Problem StatementUser Roles Identified:Customer Service Executive - Front-line staff handling customer requests in service centersCall Center Representative - Phone-based customer service handling disconnection requestsRecovery Executive - Collections speci...