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Rate Management
SMART360 Utility Configuration & Rate Management FAQs1. What is Rate Management in SMART360?Rate ...
Setup Category: Consumer Categories
Setup Category: Consumer Categories FAQs1. What should I do if I can't access the Utility Setup s...
Permissions and Access Control
Permissions and Access Control Utility Services PermissionsHow do I assign permissions for utilit...
Systems Admin Dashboard
System Admin Dashboard (ONB05US01)1. How can I check the current progress of my Organization Setu...
Meter Service Orders (MX01US04)
Total Test Cases :-20Total Acceptance Criteria:-19Total Coverage Percentage:-95%Test Scenario Ana...
Photo Meter Reads (MX02US03)
Total Test cases:-27Total Acceptance Criteria -Total Coverage:Test Scenario AnalysisA. Functional...
Manual Meter Reads (MX02US04)
Total Test Cases :-25Total Acceptance Criteria:-20Total Coverage Percentage:-100%Test Scenario An...
Meter Device Summary Dashboard (MX01US01)
Total Test cases :-16Total Acceptance criteria:-Test Scenario AnalysisA. Functional Test Scenario...
Core System Settings - (ONB02US02)
Coverage SummaryTotal Coverage: 100% (150 Test Cases/150 Acceptance Criteria *100)Total Test Case...
Utility Admin Dashboard (ONB02US01)
Overall Coverage SummaryTotal Coverage: 100% (5/5 Acceptance Criteria Covered)Total Test Cases: 1...
System Admin Dashboard (ONB01US01)
Overall Coverage SummaryTotal Coverage: 100% (34/34 Acceptance Criteria Covered)Total Test Cases:...
Utility Contact List Management (UX03US03)
Utility Contact List Management Test Suite (UX03US03)Total Test Cases:11Total Acceptance Criteria...
Bill Cycle Setup (BX03US02)
Coverage SummaryTotal Coverage: 100%Total Test Cases: 18(13 Functional + 2 Performance/Integratio...
ID & Reference Format Settings - FAQs
Getting Started & AccessQ1: How do I access the ID & Reference Format Settings in Smart360? A: Lo...
Organization Setup
FAQs: Organization Setup, Admin Management, Subscriptions, and DashboardOrganization Setup1. What...
How to manage users
1. How do I invite a new user to SMART360?Answer:Log in to SMART360 as a System Admin.Navigate to...
Data Migration / Upload - FAQs
Getting Started & AccessQ1: How do I access the Data Migration module in Smart360? A: Navigate to...
Self-Service Portal Management (CIS01US15)
1. Problem StatementUser Roles Identified:CSO Manager - Customer Service Operations Manager resp...
Profile Details (CSS01US11)
1. Problem StatementUser Role IdentifiedPrimary User: Water Utility ConsumerIndividual residentia...
Request Tracker (CSS01US10)
1. Problem StatementUser Role: Consumer (Utility Customer)Pain Points:Consumers cannot view all t...