Books

Communication

Consumer Activation Process

This document provides a detailed, step-by-step guide to the consumer activation process within the Smart360 platform. 

Consumer Information System (CIS)

Consumer Self Service (CSS)

Core Chatbot Management

CRM

This section defines how the Marketing team leverages the CRM as the central system of record for managing leads, opportunities...

CRM - User Stories

Cross-Module Workflows

CSA

Cloud security certification recognized globally.

Customer Support Integration

cx dashboard

Data Migration

Data Migration (ONB04)

DNS

Functionalities - Export,Filter,Sort

GCP

GDPR

EU privacy regulation (important if expanding internationally).

Initiatives

This section highlights the key initiatives driven by the Marketing team. It covers strategic campaigns, project plans, and ass...