Consumer Self Service (CSS)
Consumer Portal Authentication (CSS01US01)
1. Problem StatementUser Roles Identified:Water Utility Customers - Residential and commercial wa...
Billing and Payments
Bill Management (CSS01US02)
1. Problem StatementUser Role Identified:Utility Customer/Consumer - Individual or business accou...
Service Payment Management (CSS01US03)
1. Problem StatementUser Role: Residential ConsumerPain Points:Cannot easily view all utility ser...
Payment Agreement Management (CSS01US04)
1. Problem StatementUser Role: Water Utility Customer (Consumer)Cannot access detailed informatio...
Payment History Management (CSS01US05)
1. Problem StatementUser Role Identified:Consumer/Customer - Utility service account holder who m...
Credit Notes Management (CSS01US06)
1. Problem StatementCore Problem: Consumers currently lack visibility and management capabilities...
Usage & Consumption Smart Overview (CSS01US07)
1. Problem StatementCore Problem: Residential utility customers lack visibility into their consum...
Service & Support Management (CSS01US08)
1. Problem StatementCore Problem: Consumers currently lack a digital self-service option to manag...
In-App Notification System (CSS01US09)
1. Problem StatementUser Role: Residential Water CustomerThe primary user facing this problem is ...
Request Tracker (CSS01US10)
1. Problem StatementUser Role: Consumer (Utility Customer)Pain Points:Consumers cannot view all t...
Profile Details (CSS01US11)
1. Problem StatementUser Role IdentifiedPrimary User: Water Utility ConsumerIndividual residentia...
Preferences Management (CSS01US12)
1. Problem StatementCore Problem: Customers using the consumer self-service portal lack the abili...
FAQ Access (CSS01US13)
1. Problem StatementUser Role Identified:Consumer/Customer - Individual water utility customers w...
Service Center Finder (CSS01US14)
1. Problem StatementUser Role: Utility Customer (Consumer)Pain Points:Cannot easily locate the ne...
Consumer Self-Service Portal Dashboard (CSS01US15)
1. Problem StatementUser Role: Consumer/Customer The primary user is a utility customer who needs...