Billing and Payments
Bill Management (CSS01US02)
1. Problem StatementUser Role Identified:Utility Customer/Consumer - Individual or business accou...
Service Payment Management (CSS01US03)
1. Problem StatementUser Role: Residential ConsumerPain Points:Cannot easily view all utility ser...
Payment Agreement Management (CSS01US04)
1. Problem StatementUser Role: Water Utility Customer (Consumer)Cannot access detailed informatio...
Payment History Management (CSS01US05)
1. Problem StatementUser Role Identified:Consumer/Customer - Utility service account holder who m...
Credit Notes Management (CSS01US06)
1. Problem StatementCore Problem: Consumers currently lack visibility and management capabilities...