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Communication

Dashboard(UX01)

Communication Hub Dashboard : User Story (UX01US01)

1. Problem StatementCore Problem: Utility companies face significant challenges in managing multi...

Messaging(UX02)

Individual & Bulk messaging : User Story ( UX02US02)

1. Problem StatementCore ProblemUtility company staff (Customer Service Executives, CSO call cent...

Lists(UX03)

Utility Contact List Management : User Story (UX03US03)

1. Problem StatementCore ProblemUtility administrators lack an efficient system to create, organi...

Workflows(UX04)

Communication Workflows : User Story Document ( UX04US04)

1. Problem StatementCore Problem: Utility service providers need an efficient way to automate tim...

History(UX05)

Message History Management System : UserStory ( UX05US05 )

1. Problem StatementCore Problem: The lack of a consolidated message history system prevents staf...

Templates(UX06)

Message Template Management System : User Story (UX06US06)

1. Problem StatementCore Problem: The utility company lacks an effective message template managem...
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