Search Results

1. Problem StatementSystem Admins face challenges when setting up organizations due to missing key configurations like currency, date format, and time zone settings. Additionally, they cannot invite and manage System Admin users, which limits multi-user access...

1. Problem StatementTenant Admin / Utility Admin:Many consumers prefer paying bills in cash.Consumers living far from collection centers avoid traveling, causing revenue loss.Counting and reconciling cash payments is a time-consuming and error-prone process.CS...

1. Problem StatementUser Role: Utility AdministratorPain Points:Lack of a centralized interface to view utility-specific details across different modules (CX, BX, MX, WX)Inability to track progress of utility setup and configuration (currently showing 60% comp...

1. Problem StatementUser Roles:System Administrator: Responsible for configuring the system settings and determining which modules are accessibleUtility Manager: Responsible for configuring specific utility services and their detailsPain Points:For System Admi...

1. Problem StatementSystem Admins faced challenges with complex and time-consuming onboarding while setting up their organizations and utilities in SMART360. The previous lack of real-time progress tracking, actionable insights, and guided assistance led to:Un...

1. Problem StatementUtilities migrating from legacy systems to SMART360 face significant challenges in data migration and transformation. The process is:Time-consuming, taking weeks to migrate critical utility data such as consumer records, meter readings, and...

Screen Description[Provide a detailed description of the screen's purpose, primary user tasks, and key information to be displayed. Example: "A screen for utility technicians to view and validate meter readings, identify anomalies, and approve or flag readings...

Core Interactions (≈15-20 patterns)Table interactions (pagination, filtering, sorting)Form submission and validationMulti-step workflowsSearch and filteringData export/importBulk operationsDetail view navigationHierarchical data navigationCreate/edit/delete op...

Overall Coverage SummaryTotal Coverage: 100% (34/34 Acceptance Criteria Covered)Total Test Cases: 34 (29 Functional + 5 Non-Functional)Total Acceptance Criteria: 34 (Based on user story requirements)Coverage Percentage: (34/34) × 100 = 100%Test Scenario Analys...

1. Problem StatementIdentified User Roles Business/Management Level:Marketing Managers - Need quick platform access for chatbot campaign management without complex registration barriersProduct Managers - Require secure authentication to manage chatbot strategi...

ONBLogin & SignupFix font issues in signup placeholders.Ensure “Back to login” works on the Forgot Password screen.Match login screens with original design specs.Side Menu & NavigationVerify correct menu order, routing, icons, and font styles across all menus....

CSM Feedback after product onboarding - Link to the Feedbacks sheet - Link SNO.MODULESTEPSDISCRIPTIONCSM REQUIREMENTS1ONBSystem admin dashboardin the organization setup dashboard we show 3 metrics on which the progress bar is calculated, but inside organizatio...

Newark’s Water Department (19 July)Nilesh Gudhe is reaching out to the City of Newark’s Water Department to express Bynry’s interest in participating in their Utility Billing Software RFP. He highlights Bynry’s relevant experience and success with similar util...

City of Newark, Ohio - Utility Billing Software RFP AnalysisRequirements Categorization by SMART360 Feature Groups1. Customer Information & Relationship Management (CIS)Customer account management: 17,671 Residential and 1,527 Commercial/Industrial accountsCus...