New Page

1. Create SOP in Master

• Step: A Service Procedure (SOP) is created in the Master section.
• Details: The SOP includes tasks, materials, readings, and other details required for the service.

---

2. Add Field Force

• Step: Field force members (e.g., technicians) are added to the system.
• Purpose: These members will be assigned to service orders.

---

3. Create Service Order in Dispatcher

• Step: A Service Order is created in the Dispatcher section.
• Details:
  • For Assets: Select the Asset ID.
  • For Meters: Select the Meter ID.
  • For Consumers: Select the Consumer ID.
• Assign to Field Force: The service order is assigned to a specific field force member.

---

4. Service Order in Assigned Tab

• Step: After assignment, the service order appears in the Assigned Tab.
• Status: The status is "Assigned".

---

5. Field Force Accepts the Service Order

• Step: The assigned field force member accepts the service order.
• Status: The status changes to "In Progress".

---

6. Field Force Completes the Service Order

• Step: The field force member performs the tasks, uses materials, and records readings as per the SOP.
• Status: Once completed, the service order moves to the Completed Tab with the status "Completed".

---

7. Backoffice Reviews the Report

• Step: The backoffice team reviews the completed service order report.
• Actions:
  • Approve: If everything is correct, the service order is approved.
  • Reject: If there are issues, the service order is rejected.

---

8. Approved Service Order

• Step: Approved service orders move to the History Tab.

---

9. Rejected Service Order

• Step: Rejected service orders move to the CompletedTab.
• Status: The status is "Re-opened".
• Next Steps: The field force member must revisit the service order, make corrections, and resubmit it for approval.