Wx Flow

1. Create SOP in Master

Step: A Service Procedure (SOP) is created in the Master section.

Details: The SOP includes tasks, materials, readings, and other details required for the service.

2. Add Field Force

Step: Field force members (e.g., technicians) are added to the system.

Purpose: These members will be assigned to service orders.

3. Create Service Order in Dispatcher

Step: A Service Order is created in the Dispatcher section.

Details:

For Assets: Select the Asset ID.

For Meters: Select the Meter ID.

For Consumers: Select the Consumer ID.

Assign to Field Force: The service order is assigned to a specific field force member.

4. Service Order in Assigned Tab

Step: After assignment, the service order appears in the Assigned Tab.

Status: The status is "Assigned".

5. Field Force Accepts the Service Order

Step: The assigned field force member accepts the service order.

Status: The status changes to "In Progress".

6. Field Force Completes the Service Order

Step: The field force member performs the tasks, uses materials, and records readings as per the SOP.

Status: Once completed, the service order moves to the Completed Tab with the status "Completed".

7. Backoffice Reviews the Report

Step: The backoffice team reviews the completed service order report.

Actions:

Approve: If everything is correct, the service order is approved.

Reject: If there are issues, the service order is rejected.

8. Approved Service Order

Step: Approved service orders move to the History Tab.

9. Rejected Service Order

Step: Rejected service orders move to the CompletedTab.

Status: The status is "Re-opened".

Next Steps: The field force member must revisit the service order, make corrections, and resubmit it for approval.