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What is SMART360

Getting Started

  1. What is Smart360, and how can it benefit my utility operations?
    Smart360 is a cloud-based, AI-powered utility management software designed for small and mid-sized utility companies. It streamlines billing, customer service, asset management, and analytics operations, enhancing efficiency and customer satisfaction.
  2. How do I initiate the onboarding process with Smart360?
    You can start by signing up for a trial through the Bynry website. The Customer Success Team will guide you through the onboarding process, ensuring a smooth transition.
  3. Is there a user guide available to help me set up Smart360?
    Yes, Bynry provides a comprehensive implementation user guide with step-by-step instructions to set up, customize, and optimize Smart360 for your utility operations.
  4. What are the key features of Smart360 that I should be aware of?
    Smart360 offers features like customer self-service portals, meter data management, billing and collection, work and asset management, AI-driven analytics, and seamless integrations.
  5. Can I customize Smart360 to fit my utility's specific needs?
    Absolutely. Smart360 is designed to be customizable, allowing you to tailor its modules and features to align with your utility's unique requirements.
  6. What kind of support is available during the initial setup?
    Bynry offers implementation services and customer success support to assist you during the initial setup, ensuring that you can effectively utilize Smart360's capabilities.
  7. How long does it typically take to fully implement Smart360?
    The implementation timeline can vary based on your utility's size and specific needs, but Bynry's team works closely with you to ensure a timely and efficient deployment.
  8. Are there training resources available for my team?
    Yes, Bynry provides training resources and documentation to help your team become proficient in using Smart360, facilitating a smooth adoption process.

User Management

  1. How do I createinvite anew team members to SMART360?
    Log in as the system administrator, go to the "Invite Users" section, enter user accountdetails on(email, Smart360?
    Toname, createdepartment, arole, user account, visit the Smart360 platformpermissions), and click on    Send "SignInvitations.
  2. What Up."information Fillis inneeded to invite a new user?
    You need the requireduser's details,email address, full name, department, role, and you'llpermissions.
  3. What receivehappens instructionsafter toI send an invitation?
    The user receives a registration link via email. They must follow it, set a password, and complete account setup.
  4. Why hasn’t the invited user received the registration process.email?
    Ask them to check their spam/junk folder, ensure SMART360 emails are not blocked, or try resending the email.
  5. Can I manageresend multiplethe userverification roles within Smart360?email?
    Yes, Smart360revisit allowsthe administratorssign-up page and re-enter the user's details to assignresend differentthe rolesemail.
  6. How can I check if a user has accepted the invitation?
    Go to the Invite Users section and permissionscheck the Status column next to users,each ensuringinvited appropriateuser.
  7. What accessshould levelsI baseddo onif joba responsibilities.user’s status is not updating?
    Refresh the page, ensure the user was added correctly, and confirm you have permission to view them.
  8. What if the ‘Status’ button is not working?
    Ensure your internet connection is stable, try logging out and back in, or contact SMART360 support.
  9. How do I resetassign myusers passwordto ifspecific I've forgotten it?departments?
    OnDuring the Smart360invitation, login page, click on "Forgot Password?" and followselect the promptsappropriate department (e.g., Technicians, Call Center) to resetrestrict your password via your registered email address.
  10. Is there a way to track user activity within the platform?
    Smart360 includes audit trail features that allow administrators to monitor user activities, enhancing transparency and security.
  11. Can users customize their dashboards in Smart360?
    Yes, users can personalize their dashboards to display the most relevant information and metrics for their roles, improving efficiency and focus.access.
  12. How do I contactassign supportroles ifand Ipermissions encounterto issues as a user?users?
    YouChoose the role during the invite process. Roles control what the user can reach out to Bynry's support team through the platform's help section, email, or live chat for assistance with any issues or questions.
  13. Are there tutorials available to help new users navigate Smart360?
    Yes, Bynry offers tutorialssee and userdo guidesin to help new users become familiar with the platform's features and functionalities.SMART360.
  14. Can I edit a user’s department or role later?
    Yes, go to the Users section and update the user's role or department from there.
  15. What if the invitation email doesn’t reflect the assigned permissions?
    Ensure the role and department were correctly set during the invitation and that the user completed registration via the correct link.
  16. Why is the invited user not seeing the expected access Smart360or features?
    Ask them to log out and log back in. Also, recheck their assigned role and department in User Management.
  17. What should I do if there’s a form submission error during invitation?
    Ensure all mandatory fields are filled correctly and no special characters are used unless allowed.
  18. How do I fix invalid email or phone format errors?
    Double-check the formats: valid email structure (e.g., name@example.com) and proper numeric phone entry.
  19. Can I invite multiple users at once?
    While not explicitly stated, you can invite multiple users individually by repeating the invitation steps for each.
  20. Can different users have different roles and permissions?
    Yes, SMART360 allows role-based access. Assign roles like Customer Service Executive or Technician during the invitation.
  21. What if a user is not visible in the user list after invitation?
    Refresh the page, verify the invitation was successful, and confirm you have the correct permissions.
  22. Who can invite and manage users in SMART360?
    Only system admins or tenant admins can invite and manage user roles and permissions.
  23. How can I ensure correct permission assignment on mobileuser devices?registration?
    Smart360Make issure designedthe toinvitation beincludes responsivethe right role/department, and accessiblethe onuser variousregisters devices, including smartphones and tablets, allowing users to manage operations onusing the go.provided email link.

ICP (Ideal Customer Profile)

  1. What types of utilities are best suited for Smart360?
    Smart360 is tailored for small to mid-sized utilities, including water, electric, gas, and broadband providers, seeking to modernize their operations through cloud-based solutions.
  2. How does Smart360 cater to the specific needs of different utility sectors?
    Smart360 offers modular solutions that can be customized to address the unique challenges and requirements of various utility sectors, ensuring flexibility and relevance.
  3. Is Smart360 suitable for utilities transitioning from legacy systems?
    Yes, Smart360 is designed to facilitate a smooth transition from legacy systems, providing tools and support to modernize and streamline utility operations.
  4. Can Smart360 handle the demands of rapidly growing utility companies?
    Absolutely. Smart360's scalable architecture ensures it can accommodate the evolving needs of growing utilities, supporting increased data volumes and user bases.
  5. How does Smart360 support utilities aiming for digital transformation?
    Smart360 provides a comprehensive suite of tools that enable utilities to digitize their operations, enhance customer engagement, and leverage data analytics for informed decision-making.
  6. What are the key indicators that my utility is ready for Smart360?
    Indicators include reliance on manual processes, challenges with data management, customer service inefficiencies, and a desire to adopt modern, cloud-based solutions.
  7. Does Smart360 offer solutions for utilities with limited IT resources?
    Yes, Smart360's user-friendly interface and comprehensive support services make it accessible for utilities with limited in-house IT capabilities.
  8. How can I assess if Smart360 aligns with my utility's goals?
    Bynry offers consultations and resources to help you evaluate how Smart360's features and benefits align with your utility's specific objectives and challenges.

System Requirements

  1. What areoperating the minimum system requirements to run Smart360?
    As a cloud-based platform, Smart360 requires a stable internet connection and a modern web browser. No additional hardware or software installationssystems are necessary.
  2. Is Smart360 compatible with all operating systems?SMART360?
    Yes,SMART360 Smart360supports isWindows accessible(version through10 webor browsershigher), onmacOS various(version operating10.15 systems,Catalina includingor Windows, macOS,higher), and Linux.
  3. Doall Ilatest needstable toLinux install any software to use Smart360?
    No installation is required. Smart360 is a web-based application, allowing you to access it directly through your browser.distributions.
  4. Can Smart360I integrateaccess SMART360 from my mobile device?
    Yes, SMART360 supports mobile access. You’ll need Android version 10 or higher or iOS version 15 or higher for a smooth experience.
  5. Which web browsers are recommended for using SMART360?
    SMART360 works best with ourthe existinglatest systems?
    Smart360versions offersof integrationGoogle capabilitiesChrome with(90+), variousMozilla systems,Firefox enabling(88+), seamlessMicrosoft dataEdge exchange(91+), and interoperabilitySafari with(13+ yourfor current infrastructure.macOS).
  6. What internet speed is recommendedrequired forto optimalrun performance?SMART360 smoothly?
    A stable broadband connection with at least 5 Mbps download and 2 Mbps upload speed is recommended tofor ensureoptimal smoothperformance.
  7. Can SMART360 work on slower internet connections?
    Yes, but you may experience delays in features like real-time updates or data migration if your speed falls below 2 Mbps.
  8. What is the minimum hardware configuration required for running SMART360?
    Your system should have at least 4 GB RAM, an Intel i3 (8th gen) or equivalent AMD processor, 1280x768 resolution display, and responsive2 accessGB toof Smart360'sfree features and functionalities.storage.
  9. Is therehigher RAM recommended for better performance on SMART360?
    Yes, while 4 GB is the minimum, 8 GB or more is recommended for smoother performance, especially when multitasking.
  10. Why does SMART360 require cookies to be enabled in my browser?
    Cookies are used to maintain user sessions and preferences. Disabling them may disrupt login and personalized features.
  11. Why do I need JavaScript enabled in my browser for SMART360?
    JavaScript powers key functionality in SMART360. If disabled, interactive elements and page behavior may not work correctly.
  12. Do I need a mobilePDF appreader availableto foruse Smart360?SMART360?
    WhileYes, Smart360a PDF reader is optimizedrequired forto mobileopen browsers,and youview candownloadable checkreports withand Bynrydocuments forgenerated anyby dedicatedthe mobilesystem.
  13. Can applications that maySMART360 be available.accessed on Linux-based systems?
    Yes, the platform supports latest stable Linux distributions when accessed via compatible browsers.
  14. How doesdo Smart360I ensureknow dataif security in the cloud?
    Smart360 employs robust security measures, including data encryption and secure access protocols, to protect your information in the cloud environment.
  15. Are there any specificmy browser requirements for Smart360?
    Smart360version is compatible with majorSMART360?
    Check modernyour browsersbrowser's like Chrome, Firefox, Safari,version and Edge.ensure Keepingit's at or above the recommended versions (e.g., Chrome 90, Firefox 88, etc.). Updating regularly ensures compatibility.
  16. Will SMART360 work if my display resolution is lower than 1280x768?
    While it may load, a resolution lower than 1280x768 might cause layout or visibility issues, limiting usability.
  17. Can SMART360 run on older hardware with low specifications?
    SMART360 may run, but performance and responsiveness may be degraded. It's best to meet or exceed the minimum hardware requirements.
  18. What should I do if SMART360 features are loading slowly or not at all?
    Check for a stable internet connection, verify your system specs, ensure JavaScript and cookies are enabled, and confirm your browser updatedis ensuresup theto best experience.date.

Support

  1. What support services does Bynry offer for Smart360 users?
    Bynry provides comprehensive support services, including customer success assistance, implementation support, and managed services to ensure your utility's success with Smart360.
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