What is SMART360

Getting Started

What is Smart360, and how can it benefit my utility operations?
Smart360 is a cloud-based, AI-powered utility management software designed for small and mid-sized utility companies. It streamlines billing, customer service, asset management, and analytics operations, enhancing efficiency and customer satisfaction.
How do I initiate the onboarding process with Smart360?
You can start by signing up for a trial through the Bynry website. The Customer Success Team will guide you through the onboarding process, ensuring a smooth transition.
Is there a user guide available to help me set up Smart360?
Yes, Bynry provides a comprehensive implementation user guide with step-by-step instructions to set up, customize, and optimize Smart360 for your utility operations.
What are the key features of Smart360 that I should be aware of?
Smart360 offers features like customer self-service portals, meter data management, billing and collection, work and asset management, AI-driven analytics, and seamless integrations.
Can I customize Smart360 to fit my utility's specific needs?
Absolutely. Smart360 is designed to be customizable, allowing you to tailor its modules and features to align with your utility's unique requirements.
What kind of support is available during the initial setup?
Bynry offers implementation services and customer success support to assist you during the initial setup, ensuring that you can effectively utilize Smart360's capabilities.
How long does it typically take to fully implement Smart360?
The implementation timeline can vary based on your utility's size and specific needs, but Bynry's team works closely with you to ensure a timely and efficient deployment.
Are there training resources available for my team?
Yes, Bynry provides training resources and documentation to help your team become proficient in using Smart360, facilitating a smooth adoption process.

User

How do I create a user account on Smart360?
To create a user account, visit the Smart360 platform and click on "Sign Up." Fill in the required details, and you'll receive instructions to complete the registration process.
Can I manage multiple user roles within Smart360?
Yes, Smart360 allows administrators to assign different roles and permissions to users, ensuring appropriate access levels based on job responsibilities.
How do I reset my password if I've forgotten it?
On the Smart360 login page, click on "Forgot Password?" and follow the prompts to reset your password via your registered email address.
Is there a way to track user activity within the platform?
Smart360 includes audit trail features that allow administrators to monitor user activities, enhancing transparency and security.
Can users customize their dashboards in Smart360?
Yes, users can personalize their dashboards to display the most relevant information and metrics for their roles, improving efficiency and focus.
How do I contact support if I encounter issues as a user?
You can reach out to Bynry's support team through the platform's help section, email, or live chat for assistance with any issues or questions.
Are there tutorials available to help new users navigate Smart360?
Yes, Bynry offers tutorials and user guides to help new users become familiar with the platform's features and functionalities.
Can I access Smart360 on mobile devices?
Smart360 is designed to be responsive and accessible on various devices, including smartphones and tablets, allowing users to manage operations on the go.

ICP (Ideal Customer Profile)

What types of utilities are best suited for Smart360?
Smart360 is tailored for small to mid-sized utilities, including water, electric, gas, and broadband providers, seeking to modernize their operations through cloud-based solutions.
How does Smart360 cater to the specific needs of different utility sectors?
Smart360 offers modular solutions that can be customized to address the unique challenges and requirements of various utility sectors, ensuring flexibility and relevance.
Is Smart360 suitable for utilities transitioning from legacy systems?
Yes, Smart360 is designed to facilitate a smooth transition from legacy systems, providing tools and support to modernize and streamline utility operations.
Can Smart360 handle the demands of rapidly growing utility companies?
Absolutely. Smart360's scalable architecture ensures it can accommodate the evolving needs of growing utilities, supporting increased data volumes and user bases.
How does Smart360 support utilities aiming for digital transformation?
Smart360 provides a comprehensive suite of tools that enable utilities to digitize their operations, enhance customer engagement, and leverage data analytics for informed decision-making.
What are the key indicators that my utility is ready for Smart360?
Indicators include reliance on manual processes, challenges with data management, customer service inefficiencies, and a desire to adopt modern, cloud-based solutions.
Does Smart360 offer solutions for utilities with limited IT resources?
Yes, Smart360's user-friendly interface and comprehensive support services make it accessible for utilities with limited in-house IT capabilities.
How can I assess if Smart360 aligns with my utility's goals?
Bynry offers consultations and resources to help you evaluate how Smart360's features and benefits align with your utility's specific objectives and challenges.

System Requirements

What are the minimum system requirements to run Smart360?
As a cloud-based platform, Smart360 requires a stable internet connection and a modern web browser. No additional hardware or software installations are necessary.
Is Smart360 compatible with all operating systems?
Yes, Smart360 is accessible through web browsers on various operating systems, including Windows, macOS, and Linux.
Do I need to install any software to use Smart360?
No installation is required. Smart360 is a web-based application, allowing you to access it directly through your browser.
Can Smart360 integrate with our existing systems?
Smart360 offers integration capabilities with various systems, enabling seamless data exchange and interoperability with your current infrastructure.
What internet speed is recommended for optimal performance?
A stable broadband connection is recommended to ensure smooth and responsive access to Smart360's features and functionalities.
Is there a mobile app available for Smart360?
While Smart360 is optimized for mobile browsers, you can check with Bynry for any dedicated mobile applications that may be available.
How does Smart360 ensure data security in the cloud?
Smart360 employs robust security measures, including data encryption and secure access protocols, to protect your information in the cloud environment.
Are there any specific browser requirements for Smart360?
Smart360 is compatible with major modern browsers like Chrome, Firefox, Safari, and Edge. Keeping your browser updated ensures the best experience.

Support

What support services does Bynry offer for Smart360 users?
Bynry provides comprehensive support services, including customer success assistance, implementation support, and managed services to ensure your utility's success with Smart360.