1

Navigate to Service Requests dashboard

Dashboard loads within 3 seconds, displays KPI cards

N/A

Verify page performance

2

Click "Create Service Request" button

Service request creation wizard opens on Step 1

N/A

Check wizard initialization

3

Enter account number in Account Number field

Field accepts input, Look Up button enabled

ACT-789456

Validate field behavior

4

Click "Look Up" button

Customer details auto-populate all fields

ACT-789456

Verify integration

5

Verify auto-populated customer information

Name: John Smith, Address: 123 Main Street, Phone: +91-9876543210

Expected values

Check data accuracy

6

Update Contact Email (optional)

Email field accepts valid email format

john.smith@email.com

Test optional field

7

Click "Continue" button

Wizard advances to Step 2 - Select Service

N/A

Navigation validation

8

Search for "Water Connection" service

Service appears in filtered results

"Water Connection"

Search functionality

9

Click "Select" button for Water Connection service

Service selected, details displayed

Water Connection - $150.00

Service selection

10

Click "Continue" button

Wizard advances to Step 3 - Service Details

N/A

Progress validation

11

Leave Preferred Date blank

Field accepts blank value

N/A

Optional field test

12

Select "Morning (8AM-12PM)" from time slot dropdown

Time slot selected

Morning (8AM-12PM)

Dropdown functionality

13

Enter additional instructions

Text area accepts input

"Please call before arrival"

Text input validation

14

Click "Continue" button

Wizard advances to Step 4 - Payment & Review

N/A

Final navigation

15

Select "Pay Now" payment timing

Payment timing selected, highlighted

Pay Now

Payment option selection

16

Select "Cash" payment method

Cash payment details form appears

Cash

Payment method validation

17

Enter cash payment details

All required fields completed

Amount: 150.00, Cash Received: 150.00, Date: Current

Payment data entry

18

Check "I agree to terms and conditions"

Checkbox selected, Submit button enabled

N/A

Terms acceptance

19

Click "Submit Request" button

Request submitted successfully

N/A

Final submission

20

Verify service request confirmation

Unique SR number generated (SR-XXXXXX format), success message displayed

SR-2025XXXXXX

Confirmation validation

1

Complete service request creation (prerequisite)

Service request SR-2025XXXXXX created

From TC_001

Prerequisite step

2

Verify automatic receipt generation trigger

Receipt generation initiated within 30 seconds

N/A

SLA requirement

3

Check receipt PDF creation

PDF file generated with complete request details

N/A

Document generation

4

Verify receipt content accuracy

All customer, service, and payment details included

From TC_001 data

Content validation

5

Confirm email delivery initiation

Email sent to customer within 30 seconds

john.smith@email.com

Email SLA

6

Check email delivery status

Email delivery confirmed, tracking logged

N/A

Delivery confirmation

7

Verify customer notification logged

Email notification recorded in communication log

N/A

Audit trail

1

Create service request with standard SLA

Request created with 24-hour SLA timer started

Standard service

SLA initiation

2

Navigate to service request detail view

SLA countdown timer displayed, status "On Track"

SR-2025XXXXXX

Real-time display

3

Wait for 75% SLA threshold (simulated)

Automatic alert triggered, timer turns yellow

18 hours elapsed

75% threshold

4

Verify alert notification

Email/system alert sent to assigned personnel

Alert recipients

Notification system

5

Wait for 90% SLA threshold (simulated)

Second alert triggered, timer turns red

21.6 hours elapsed

90% threshold

6

Check escalation workflow trigger

Escalation process initiated automatically

Escalation rules

Auto-escalation

7

Verify SLA breach handling

Status changes to "Breached", management notified

24+ hours elapsed

Breach processing

1

Navigate to service request list view

List displays all current requests

N/A

List view access

2

Click on specific service request ID

Detail view opens with complete information

SR-2025XXXXXX

Navigation check

3

Verify main page information display

Complaint ID, category, creation date, consumer info displayed

Expected data

Main section

4

Check acknowledgment button functionality

Button changes status to "In-Progress", button text updates

Acknowledge

Status change

5

Verify SLA status calculation

"On track" or "Breached" displayed based on current time

Current SLA rules

SLA calculation

6

Check consumer information section

Phone, email, category, addresses displayed

Customer data

Info completeness

7

Test quick actions functionality

All quick action buttons functional

Various actions

Action validation

8

Verify details tab information

All service details auto-populated correctly

Service data

Detail accuracy

9

Check service order tab

Service order creation and history displayed

SO data

Order management

10

Verify communication tab

All communications and notes logged

Communication log

Communication tracking

11

Check timeline tab

All activities tracked and logged

Activity data

Activity logging

1

Access service request detail view

Detail view opens with quick actions visible

SR-2025XXXXXX

Setup

2

Click "Send response to consumer"

Redirects to communication module

N/A

Navigation test

3

Return and click "Create service order"

Service order tab opens with creation form

N/A

Workflow check

4

Click "Add internal note"

Communication tab opens with note entry

N/A

Internal communication

5

Click "Resolve request"

Status changes to "Completed", timestamp logged

Resolution data

Status update

6

Test "Reject complaint" action

Dialog box opens requesting rejection reason

Rejection reason

Rejection workflow

7

Verify bulk actions on list view

Multiple requests selected, bulk operations available

Multiple SRs

Bulk functionality

8

Test one-click status updates

Status updated immediately, audit trail created

Status changes

Quick updates

1

Login as Customer Executive role

Access granted to customer executive features

CE credentials

Role-based access

2

Create service request for walk-in customer

Request creation wizard accessible

Walk-in customer data

In-person workflow

3

Verify customer identity and account

Account lookup successful, information displayed

Customer ID verification

Identity verification

4

Generate immediate physical receipt

Receipt prints with QR code for online tracking

Receipt printer

Physical documentation

5

Schedule appointment with field team

Appointment scheduled, confirmation generated

Appointment data

Scheduling integration

6

Access customer service history

Complete history displayed during interaction

Historical data

History access

7

Show detailed request information

Previous requests and resolutions visible

Customer history

Information transparency

8

Update request status based on feedback

Status updated, change logged

Status update

Real-time updates

9

Escalate complex issue

Escalation process initiated, appropriate department notified

Escalation rules

Issue escalation

10

Follow up on completed request

Satisfaction confirmation requested and logged

Follow-up data

Customer satisfaction

Chrome

115+

Windows 10/11

1920x1080

Required

Firefox

110+

Windows 10/11

1920x1080

Required

Safari

16+

macOS 12+

1920x1080

Required

Edge

Latest

Windows 10/11

1920x1080

Required

1

Execute core workflow in Chrome

All features function correctly

Standard test data

Baseline browser

2

Execute same workflow in Firefox

Identical functionality and appearance

Same test data

Firefox validation

3

Execute workflow in Safari

Consistent behavior across all features

Same test data

Safari validation

4

Execute workflow in Edge

All functions work as expected

Same test data

Edge validation

5

Compare visual consistency

UI elements render identically

N/A

Visual consistency

6

Test JavaScript functionality

All interactive elements work across browsers

Various interactions

JS compatibility

7

Verify responsive design

Layout adapts correctly to different screen sizes

Multiple resolutions

Responsive design

1

Load dashboard with 10,000+ service requests

Page loads within 3 seconds

Large dataset

Large data performance

2

Simulate 50 concurrent users creating requests

System maintains response times < 1000ms

50 virtual users

Concurrent load

3

Test search functionality with large dataset

Search results returned within 2 seconds

Various search terms

Search performance

4

Generate 100 receipts simultaneously

All receipts generated within 30 seconds each

Bulk receipt data

Receipt generation load

5

Test API endpoints under load

All API calls complete within specified SLAs

API load test

API performance

6

Monitor system resources

CPU, memory, database connections within limits

System metrics

Resource monitoring

7

Test database performance

Query execution times remain optimal

Database queries

Database performance

1

Test customer database integration

Account lookup returns accurate data

Customer accounts

Database integration

2

Verify billing system integration

Service charges calculated correctly

Service pricing

Billing integration

3

Test workforce management integration

Technician assignment successful

Assignment data

Workforce integration

4

Verify meter management integration

Meter data retrieved for service requests

Meter information

Asset integration

5

Test onboarding system integration

New customer requests processed

Onboarding data

Onboarding integration

6

Check email service integration

Email notifications sent successfully

Email data

Communication integration

7

Test SMS notification integration

SMS messages delivered correctly

SMS data

SMS integration

8

Verify API error handling

Graceful degradation when services unavailable

Error scenarios

Error handling

1

Test user authentication

Valid credentials grant access, invalid denied

Login credentials

Authentication test

2

Verify role-based access control

Users see only authorized features

Different roles

Authorization test

3

Test session management

Sessions timeout appropriately, secure logout

Session data

Session security

4

Attempt SQL injection

System prevents malicious SQL injection

Injection payloads

Input validation

5

Test XSS prevention

System sanitizes user inputs

XSS payloads

XSS protection

6

Verify data encryption

Sensitive data encrypted in transit and at rest

PII data

Data protection

7

Test audit trail integrity

All actions logged with proper attribution

User actions

Audit logging

8

Verify password policies

Strong password requirements enforced

Password attempts

Password security

1

Navigate to Service Requests landing page

Page loads with KPI cards and search functionality

N/A

Initial load

2

Verify KPI cards display correct counts

Pending approval, Approved today, Rejected today, Completed counts accurate

Current data

KPI validation

3

Test search by Request ID

Specific request displayed in results

SR-10001

ID search

4

Test search by customer name

All requests for customer shown

"John Doe"

Name search

5

Test search by service type

Filtered results by service type

"Water Connection"

Service type search

6

Test search by account number

Customer's requests displayed

ACC-34523

Account search

7

Apply status filter

Results filtered by selected status

"Pending"

Status filter

8

Apply service type filter

Results filtered by service type

"Water"

Service filter

9

Combine multiple filters

Results match all applied filters

Status + Service type

Combined filters

10

Test Current Requests tab

Shows all except rejected and completed

N/A

Tab functionality

11

Test Request History tab

Shows only rejected and completed

N/A

History tab

12

Verify list view columns

All required columns displayed correctly

Request data

Column display

13

Test pagination

Navigate through multiple pages of results

Large dataset

Pagination

14

Test sorting functionality

Sort by creation date, status, customer name

Various columns

Sort validation

15

Test bulk selection

Multiple requests can be selected

Checkbox selection

Bulk operations

1

Access service request detail view

Detail view opens with service order tab

SR-2025XXXXXX

Setup

2

Navigate to Service Order tab

Tab displays service order creation form

N/A

Tab navigation

3

Verify service order type dropdown

Only templates associated with consumer displayed

Consumer templates

Template filtering

4

Select service order type

Type selected, form updated

"Field Inspection"

Type selection

5

Select scheduled date

Date picker opens, date selectable

Future date

Date selection

6

Enter remarks in text box

Text accepted, character limit enforced

"Urgent repair needed"

Remarks entry

7

Click "Add Service Order" button

Service order created successfully

SO data

Order creation

8

Verify service order appears in existing list

New SO displayed with correct details

SO details

List update

9

Check service order details

SO number, name, status, dates all correct

Expected values

Detail validation

10

Test "View Details" link

Redirects to SO detail view

SO detail page

Navigation

11

Verify assignment functionality

Service order can be assigned to technician

Technician assignment

Assignment

12

Test service order status updates

Status changes reflected in real-time

Status updates

Real-time updates

13

Complete service order

Mark as completed, download report available

Completion data

Completion workflow

14

Test "Download Report" functionality

Report downloads for completed SO

PDF report

Report generation

1

Access service request communication tab

Communication history displayed

SR with communications

Setup

2

Add internal note

Note added to communication log

"Customer called for update"

Internal communication

3

Select "Internal" note type

Note marked as internal, not visible to customer

Internal flag

Note classification

4

Add consumer communication

Note added, marked for customer visibility

"We will arrive tomorrow"

Customer communication

5

Verify communication timestamp

Accurate timestamp recorded with user info

Current time, user ID

Timestamp accuracy

6

Navigate to Timeline tab

All activities chronologically displayed

Activity data

Timeline view

7

Verify activity logging

Status changes, assignments, communications logged

Various activities

Activity tracking

8

Check timeline filtering

Filter by activity type works correctly

Filter options

Timeline filtering

9

Test communication search

Search within communications functional

Search terms

Communication search

10

Verify audit trail completeness

All user actions properly attributed

User actions

Audit completeness

11

Test attachment functionality

Files can be attached to communications

File attachments

File handling

12

Verify communication notifications

Notifications sent based on communication type

Notification rules

Notification system

1

Select "Pay Now" payment timing

Payment timing selected, options displayed

Pay Now

Payment timing

2

Select "Cash" payment method

Cash payment details form appears

Cash method

Method selection

3

Enter amount less than service charge

Validation error displayed

Amount: 100, Required: 150

Amount validation

4

Enter correct amount

Amount accepted, no errors

Amount: 150.00

Valid amount

5

Enter cash received amount

Field accepts input, change calculated

Cash Received: 200.00

Cash handling

6

Select payment date

Date picker functional, date recorded

Current date

Date selection

7

Test "Online" payment method

Online payment form displayed

Online method

Method switching

8

Enter online payment details

Amount, date, reference number required

Online payment data

Online validation

9

Test "Cheque" payment method

Cheque details form displayed

Cheque method

Cheque processing

10

Fill all cheque details

All required fields completed

Cheque details

Complete cheque data

11

Test payment validation rules

All payment details required before submission

Incomplete data

Validation rules

12

Submit with complete payment

Payment processed, receipt generated

Complete payment

Payment success

13

Verify payment status tracking

Payment status displayed in request details

Payment tracking

Status tracking

14

Test "Pay Later" option

Payment scheduled, reminder created

Pay Later

Deferred payment

1

Complete service request creation

Service request created successfully

Complete SR data

Prerequisite

2

Verify automatic PDF generation

PDF receipt generated within 30 seconds

N/A

Auto-generation

3

Check PDF content accuracy

All request details included correctly

Request data

Content validation

4

Test email receipt delivery

Email sent to customer within 30 seconds

Customer email

Email delivery

5

Verify email content

Complete receipt attached, proper formatting

Email content

Email validation

6

Test SMS receipt notification

SMS notification sent with receipt link

Customer phone

SMS delivery

7

Test physical receipt printing

Receipt prints correctly with QR code

Print job

Physical printing

8

Verify QR code functionality

QR code links to online receipt view

QR scanner

QR validation

9

Test receipt download

PDF downloadable from system

Download link

Download functionality

10

Verify receipt number uniqueness

Each receipt has unique identifier

Receipt numbers

Uniqueness check

11

Test receipt regeneration

Receipt can be regenerated if needed

Regeneration request

Regeneration capability

12

Check receipt audit trail

All receipt activities logged

Receipt logs

Audit tracking

1

Access application on mobile device

Application loads, responsive layout displayed

Mobile browser

Mobile access

2

Test navigation menu

Menu accessible via hamburger icon

N/A

Mobile navigation

3

Create service request on mobile

Wizard flows properly on small screen

Mobile SR data

Mobile workflow

4

Test form input on touch screen

All form fields accessible and functional

Touch input

Touch interface

5

Verify button sizing

Buttons appropriately sized for touch

N/A

Touch targets

6

Test dropdown menus

Dropdowns function correctly on mobile

Various dropdowns

Mobile dropdowns

7

Check table responsiveness

Tables scroll horizontally, data readable

List view tables

Table responsiveness

8

Test modal dialogs

Modals display correctly, closeable

Various modals

Modal functionality

9

Verify orientation changes

Layout adapts to portrait/landscape

Device rotation

Orientation handling

10

Test tablet interface

Optimized layout for tablet screen size

Tablet display

Tablet optimization

11

Check performance on mobile

Load times acceptable on mobile networks

3G/4G simulation

Mobile performance

12

Test offline capabilities

Basic functionality available offline

Offline mode

Offline support

1

Prepare legacy service request data

Sample data in CSV/Excel format

Legacy data sample

Data preparation

2

Access data import functionality

Import wizard accessible

N/A

Import access

3

Upload legacy data file

File uploaded successfully, validation begins

CSV file

File upload

4

Review data validation results

Validation errors and warnings displayed

Validation report

Data validation

5

Correct data formatting issues

Format corrections applied

Corrected data

Data correction

6

Execute data import

Import process completes successfully

Import batch

Import execution

7

Verify imported service requests

All requests appear in system correctly

Imported SRs

Import verification

8

Check data integrity

All fields mapped correctly

Field mapping

Data integrity

9

Verify relationships

Customer-request relationships maintained

Related data

Relationship integrity

10

Test rollback functionality

Import can be reversed if needed

Rollback option

Rollback capability

11

Validate audit trail

Import activities logged

Import logs

Audit compliance

12

Check system performance

System performance maintained after import

Performance metrics

Performance impact

1

Simulate database connection failure

Graceful error message, retry option available

DB disconnection

Database failure

2

Test network interruption during creation

Data saved as draft, recovery possible

Network failure

Network resilience

3

Simulate email service failure

Error logged, email queued for retry

Email service down

Email failure handling

4

Test session timeout during workflow

User redirected to login, work preserved

Session timeout

Session management

5

Simulate file upload failure

Clear error message, retry option

File upload error

Upload failure

6

Test with corrupted customer data

System handles gracefully, manual entry option

Corrupted data

Data corruption

7

Simulate payment processing failure

Transaction rolled back, user notified

Payment failure

Payment error handling

8

Test browser crash recovery

Auto-save functionality, data recovery

Browser crash

Browser resilience

9

Simulate external API timeout

Timeout handled, fallback mechanism activated

API timeout

API failure handling

10

Test disk space exhaustion

System alerts, graceful degradation

Low disk space

Resource exhaustion

11

Verify error logging

All errors properly logged for debugging

Error logs

Error tracking

12

Test recovery procedures

System can recover from various failure states

Recovery scenarios

Recovery validation

1

Test keyboard navigation

All interactive elements accessible via keyboard

Tab navigation

Keyboard accessibility

2

Verify screen reader compatibility

Screen reader announces content correctly

Screen reader test

Screen reader support

3

Check color contrast ratios

All text meets WCAG contrast requirements

Color analysis

Contrast compliance

4

Test with high contrast mode

Application remains functional and readable

High contrast

High contrast support

5

Verify alt text for images

All images have descriptive alt text

Image elements

Alt text validation

6

Test focus indicators

Focus clearly visible on all interactive elements

Focus states

Focus visibility

7

Check heading structure

Proper heading hierarchy for navigation

HTML structure

Heading validation

8

Test with zoom at 200%

Layout remains usable at high zoom levels

Browser zoom

Zoom compatibility

9

Verify form labels

All form fields have proper labels

Form elements

Label association

10

Test error message clarity

Error messages are clear and helpful

Various errors

Error clarity

11

Check tooltip accessibility

Tooltips accessible via keyboard

Tooltip elements

Tooltip access

12

Verify ARIA attributes

Proper ARIA attributes for complex widgets

ARIA validation

ARIA compliance

1

Select multiple service requests (10)

Requests selected, bulk actions enabled

10 SRs

Small batch selection

2

Apply bulk status update

All selected requests updated simultaneously

Status change

Bulk status update

3

Verify update completion

All requests show new status, audit trail created

Updated SRs

Update verification

4

Select larger batch (100 requests)

System handles large selection

100 SRs

Large batch handling

5

Apply bulk assignment

All requests assigned to technician

Technician assignment

Bulk assignment

6

Test bulk export functionality

All selected requests exported to CSV/Excel

Export file

Bulk export

7

Verify export data accuracy

Exported data matches system data

Export validation

Data accuracy

8

Test bulk delete (if applicable)

Selected requests deleted with confirmation

Delete operation

Bulk deletion

9

Apply bulk priority changes

Priority updated for all selected requests

Priority change

Bulk priority update

10

Test bulk communication

Send message to multiple customers

Bulk message

Mass communication

11

Monitor system performance

Performance maintained during bulk operations

Performance metrics

Performance monitoring

12

Verify transaction integrity

All operations complete successfully or rollback

Transaction data

Transaction integrity

1

Enter maximum length customer name

Name accepted up to character limit

255 characters

Name length limit

2

Exceed maximum name length

Validation error, excess characters rejected

256 characters

Boundary testing

3

Test minimum service charge

System accepts minimum valid amount

$0.01

Minimum amount

4

Test maximum service charge

System handles large monetary values

$999,999.99

Maximum amount

5

Enter past date for preferred date

Validation error displayed

Yesterday's date

Past date validation

6

Enter far future date

Date accepted or reasonable limit enforced

1 year future

Future date limit

7

Test empty required fields

Clear validation messages displayed

Empty fields

Required field validation

8

Test special characters in names

System handles international characters

Unicode characters

Character set handling

9

Test maximum phone number length

Phone validation enforced

Various formats

Phone validation

10

Test email length limits

Email validation with length constraints

Long email

Email constraints

11

Test address field limits

Address fields handle maximum lengths

Long addresses

Address validation

12

Verify database constraints

System enforces all database-level constraints

Constraint violations

Database validation

Valid Status Update

{"status": "In-Progress", "reason": "Technician assigned"}

200 OK, updated status

Status changed, audit logged

Invalid Status Transition

{"status": "Completed", "reason": ""} from Pending

400 Bad Request

Business rule validation

Non-existent Request ID

PUT /api/service-requests/999999/status

404 Not Found

Resource validation

Unauthorized Access

Invalid/missing token

401 Unauthorized

Security validation

Invalid Status Value

{"status": "InvalidStatus"}

400 Bad Request

Enum validation

Missing Required Reason

{"status": "Rejected"}

400 Bad Request

Required field validation

Valid Account Lookup

?accountNumber=ACT-789456

200 OK, customer data

Complete customer information

Invalid Account Number

?accountNumber=INVALID123

404 Not Found

Graceful error handling

Malformed Account Format

?accountNumber=<script>alert(1)</script>

400 Bad Request

Input sanitization

Empty Account Parameter

?accountNumber=

400 Bad Request

Parameter validation

Missing Account Parameter

/api/customers/lookup

400 Bad Request

Required parameter check

CIS01US06_TC_001

✅ Required

✅ Required

✅ Required

✅ Required

Planned

CIS01US06_TC_002

✅ Required

✅ Required

✅ Required

✅ Required

Planned

CIS01US06_TC_007

✅ Primary

✅ Primary

✅ Primary

✅ Primary

Planned

CIS01US06_TC_016

✅ Mobile

✅ Mobile

✅ Mobile

✅ Mobile

Planned

Service Request Creation

✅ Full

✅ Full

✅ Mobile

✅ Mobile

Complete

Receipt Generation

✅ Full

✅ Full

✅ Limited

✅ Limited

Adequate

SLA Tracking

✅ Full

✅ Full

✅ Full

✅ Full

Complete

Quick Actions

✅ Full

✅ Full

✅ Touch

✅ Touch

Complete

1

User A opens service request for editing

Request locked for editing

SR-2025XXXXXX

Optimistic locking

2

User B attempts to edit same request

Warning displayed, read-only mode

Same SR

Conflict detection

3

User A saves changes

Changes saved, lock released

Updated data

Successful save

4

User B refreshes and edits

Now able to edit with latest data

Current data

Lock release

5

Simulate network interruption during save

Auto-save preserves changes, recovery available

Network failure

Network resilience

6

Test simultaneous status updates

Last update wins, conflict notification

Status changes

Conflict resolution

1

Apply date range filter

Results filtered by creation date range

Last 30 days

Date filtering

2

Add priority filter to date range

Results match both date and priority

High priority

Combined filters

3

Add customer category filter

Results refined further

VIP customers

Triple filter

4

Test search within filtered results

Search applies to filtered dataset

Customer name

Search + filter

5

Save filter combination

Filter saved as custom view

"VIP High Priority"

Saved views

6

Test filter performance with large dataset

Results returned within 3 seconds

50,000+ records

Performance validation

7

Clear all filters

Full dataset displayed

N/A

Filter reset

1

Create urgent service request

4-hour SLA timer initiated

Urgent service

Short SLA

2

Simulate 75% threshold breach

Yellow alert triggered, notifications sent

3 hours elapsed

Warning threshold

3

Simulate 90% threshold breach

Red alert, escalation initiated

3.6 hours elapsed

Critical threshold

4

Simulate complete SLA breach

Status "Breached", management alerted

4+ hours elapsed

Full breach

5

Test automatic escalation rules

Request escalated to supervisor

Escalation workflow

Auto-escalation

6

Verify breach reporting

Breach recorded in SLA reports

Breach metrics

Reporting validation

7

Test SLA extension functionality

SLA can be extended with proper authorization

Extension request

SLA modification

1

Switch interface language to Hindi

All UI elements display in Hindi

Hindi locale

Language switching

2

Create service request in Hindi

Form accepts Hindi text input

Hindi characters

Multilingual input

3

Generate receipt in local language

Receipt generated with Hindi content

Hindi receipt

Localized documents

4

Test date format localization

Dates display in DD/MM/YYYY format

Indian date format

Date localization

5

Verify currency format

Amounts display with ₹ symbol

Indian currency

Currency localization

6

Test timezone handling

Times display in IST correctly

Indian timezone

Timezone support

7

Validate email templates

Emails sent in customer's preferred language

Language preference

Communication localization

1

Perform various user actions

All actions logged with timestamps

User activities

Action logging

2

Generate audit report

Complete activity trail available

Audit data

Report generation

3

Test data retention policies

Old audit data archived appropriately

Historical data

Data retention

4

Verify user attribution

All changes attributed to correct users

User actions

Attribution accuracy

5

Test audit log immutability

Audit logs cannot be modified

Log tampering attempts

Log integrity

6

Export audit data

Audit trail exportable for compliance

Export formats

Compliance export

7

Test audit search functionality

Specific activities searchable

Search criteria

Audit search

1

Execute complex search query

Query completes within 2 seconds

Large dataset

Query performance

2

Test database indexing

Indexed fields perform optimally

Index validation

Index effectiveness

3

Monitor connection pooling

Connection pool efficiently managed

Connection metrics

Pool optimization

4

Test query optimization

Most efficient query plans used

Query analysis

Query tuning

5

Validate caching mechanisms

Frequently accessed data cached

Cache metrics

Cache effectiveness

6

Test database failover

Seamless failover to backup database

Failover scenario

High availability

1

Monitor memory usage during peak load

Memory usage within acceptable limits

Peak load simulation

Memory monitoring

2

Test garbage collection efficiency

No memory leaks detected

Extended operation

Memory leak testing

3

Validate resource cleanup

Resources properly released

Resource tracking

Cleanup validation

4

Test under resource constraints

Graceful degradation under low resources

Resource limitation

Constraint handling

5

Monitor CPU utilization

CPU usage optimized

CPU metrics

Performance optimization

1

Simulate email service downtime

Email queued for retry, user notified

Email failure

Service resilience

2

Test SMS service failure

Fallback to email notification

SMS failure

Fallback mechanism

3

Simulate billing system timeout

Manual billing option available

Billing timeout

Service degradation

4

Test customer database lag

System remains responsive

DB performance issue

Performance handling

5

Verify retry mechanisms

Failed requests automatically retried

Retry logic

Automatic recovery

6

Test circuit breaker patterns

Failed services isolated temporarily

Circuit breaker

Fault isolation

1

Test API rate limiting

Requests throttled after limit

High request volume

Rate limiting

2

Attempt privilege escalation

Unauthorized access prevented

Privilege attack

Security validation

3

Test CSRF protection

Cross-site requests blocked

CSRF tokens

CSRF prevention

4

Validate input sanitization

Malicious input neutralized

Attack payloads

Input validation

5

Test encryption strength

Data properly encrypted

Encryption validation

Data security

6

Verify secure headers

Security headers properly configured

Header analysis

Security headers

7

Test session hijacking prevention

Session security maintained

Session attacks

Session protection